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Aoristou

Seasonal

FullTime

Hybrid

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Reporting to the Director of IT, the IT Specialist is Responsible for the efficient operation and maintenance of all computer systems, data and voice communications activities at property.What you will do<ul><li>Assist with user and system administration, including account management and access troubleshooting.</li><li>Support various hotel applications such as Opera, Simphony, back office, sales, catering, and HR systems.</li><li>Contribute to IT infrastructure data management and the provisioning of documentation.</li><li>Provide assistance in the coordination and execution of IT projects.</li><li>Help maintain critical systems (PMS, HSIA, PBX, POS) and support user procedures.</li><li>Assist with server infrastructure management, performance monitoring, and OS upgrades.</li><li>Provide system support services, including outage diagnosis, troubleshooting, and virus protection.</li><li>Help uphold Four Seasons' core technology standards in all IT operations.</li><li>Assist in coordinating new technology acquisitions and major projects. Participate in property-level and corporate technology implementation initiatives.</li></ul>What you bring<ul><li>Experience in hospitality IT field is preferrable.</li><li>Networking Skills &amp; Knowledge (CISCO, Wireless, GPON).</li><li>Operating System knowledge.</li><li>Microsoft O365 administration skills</li><li>Security awareness.</li><li>Clear and Open Communication.</li><li>Adapt to various situations and inspire others.</li><li>Build strong, positive relationships with guests, making them feel valued and welcomed.</li><li>Fluent in English. Greek is a strong advantage</li></ul>What We Offer<ul><li>Competitive salary and comprehensive benefits package.</li><li>Complimentary employee meals, bus transportation, uniform &amp; laundry services.</li><li>Ticket Restaurant monthly allowance</li><li>Complimentary nights at Four Seasons Hotels &amp; Resorts globally.</li><li>Employee recognition programs.</li><li>Opportunities for global travel through task forces and transfers.</li><li>Access to Four Seasons global training &amp; development programs.</li><li>Accommodation and transport to the hotel will be provided.</li></ul>All Applicants must possess the legal right to work in Greece.

IT Supervisor (Seasonal) REQ10366385

As a Cyber Risk and Compliance TPRM (Third Party Risk Management) Specialist will be placed in the Cybersecurity and Information Security Business Area and you will be responsible for&nbsp; assisting the oversight and evaluation of risks associated with third-party vendors or service providers. You will work closely with Senior team members of the Cyber Risk and Compliance Domain, ensuring that external relationships adhere to regulatory requirements and organizational standards for risk, compliance, security, and resilience. &nbsp;What you will be doing • &nbsp; &nbsp;Assist in the delivery of Cyber Risk and Compliance Services (Policy and Controls, Risk Management, Compliance, Reputation Management, Training and Awareness etc). • &nbsp; &nbsp;Assist in the 3rd party Cyber Security Risk Management Service, including: -risk assessments for new and existing 3rd party vendors, evaluating their security posture and potential impact on the Bank. -collect, review, and analyze vendor’s documentation (certifications, reports, vulnerability assessments, penetration tests etc). -identify, track, and escalate potential risk issues for remediation to ensure proper mitigation strategies are in place. -support the onboarding process for new vendors, ensuring due diligence and compliance with Bank standards, policies and risk appetite. -collaborate with vendors to ensure they understand and meet the Bank’s risk management expectations. -monitoring processes for 3rd party vendors, evaluating performance and risk exposure. -reporting on vendor risk profiles and status, providing regular updates to management. compliance with relevant regulatory requirements and industry standards, such as ISO 27001, GDPR, DORA and PCI-DSS. -periodic audits, reviews and validation of the 3rd party vendors’ security controls to ensure their compliance with security policies, standards and regulatory requirements. -guidance and support to business areas on third-party risk management best practices. • &nbsp; &nbsp;Stay up-to-date with the latest cybersecurity threats, vulnerabilities, risks, regulatory changes that may affect Cyber Risk and Compliance Domain services. • &nbsp; &nbsp;Collaborate with internal Business Areas and teams, including IT, DPO, Legal, Procurement, and Compliance, to coordinate third-party risk assessments and controls.&nbsp;What you need to have&nbsp;• &nbsp; &nbsp;A Bachelor’s degree in Cybersecurity, Computer Science, Information Technology, Risk Management or in related field • &nbsp; &nbsp;Familiarity with risk management frameworks, vendor assessments and regulatory requirements and frameworks (e.g., NIST, ISO 27001, DORA). • &nbsp; &nbsp;Basic understanding of risk management and assessment tools, experience with GRC (Governance, Risk and Compliance) software will be considered a plus • &nbsp; &nbsp;Manage concurrent activities with tight deadlines • &nbsp; &nbsp;Ability to learn and operate a variety to technology tools and platform • &nbsp; &nbsp;Knowledge of Cyber Risk Management and Cybersecurity Governance • &nbsp; &nbsp;Knowledge of Cloud security and 3rd party cloud service providers will be considered as a plus. &nbsp;What we offer &nbsp; It’s all about our people. At Alpha Bank, you will enjoy: &nbsp; • &nbsp; &nbsp;A friendly and collaborative working environment that supports taking initiative and action. • &nbsp; &nbsp;A culture that centers around learning and continuous development and encourages everyone to bring their best self to work. • &nbsp; &nbsp;The opportunity to challenge your thinking through your participation in complex tasks and transformation projects. • &nbsp; &nbsp;Being part of a large organization with a leading role in the Greek economy and a strong presence in the community. • &nbsp; &nbsp;Flexible working options. • &nbsp; &nbsp;A competitive salary and benefits. &nbsp; All applications will be acknowledged and treated in utmost confidence.

Cyber Risk and Compliance Specialist

Chubb is looking for a Software Engineer in Test to join our team. This is a permanent full-time position and a compelling opportunity to join a global, growing, financially stable and successful company. As an industry leader, Chubb is an employer of choice for skilled technology professionals aspiring to develop a meaningful career in a fast-paced, diverse company with offices in most major cities in the world.Responsibilities<ul><li>Plan, conduct, and document accessibility audits for web applications against EN 301 549 and WCAG 2.1 AA (familiarity with WCAG 2.2 is a plus)</li><li>Perform manual and assistive technology testing (keyboard-only navigation; screen readers such as NVDA, JAWS, VoiceOver, TalkBack; zoom and magnification; color contrast tools)</li><li>Use and interpret automated tooling to identify issues and prioritize remediation (e.g., axe DevTools, WAVE, Lighthouse, ARC Toolkit, Pa11y, Siteimprove)</li><li>Validate semantic HTML, ARIA usage, focus management, form labels and error messages, dynamic content updates, modal dialogs, component interactions, and responsiveness</li><li>Create clear defect reports with reproducible steps, expected vs. actual behavior, severity and impact, screenshots/video, and code pointers where possible</li><li>Partner with Product Owners, Designers, Engineers, and QA to set accessibility acceptance criteria, integrate checks into CI/CD, and verify fixes</li><li>Produce accessibility deliverables such as test plans, results summaries, risk assessments, and Accessibility Conformance Reports (VPAT/ACR referencing EN 301 549)</li><li>Advise teams on prioritization based on user impact, legal risk, and business context; track metrics and trends</li><li>Contribute to accessibility standards within design systems and component libraries</li><li>Monitor regulatory updates related to the EAA and recommend process improvements and training</li></ul>QualificationsQualifications<ul><li>3+ years of hands-on accessibility testing for web applications</li><li>Strong knowledge of WCAG 2.1 AA, EN 301 549, and practical EAA implications for digital products</li><li>Proficiency with assistive technologies and real-world AT workflows (NVDA, JAWS, VoiceOver, TalkBack)</li><li>Solid understanding of semantic HTML, CSS, JavaScript, WAI-ARIA, focus order, keyboard interaction models, and common UI patterns</li><li>Experience documenting accessibility defects and collaborating on remediation with cross-functional teams</li><li>Familiarity with agile development, backlog management, and defect triage (e.g., Jira, Azure DevOps)</li><li>Clear communication skills and the ability to advocate for inclusive design in a business context</li></ul>&nbsp;Our team makes the difference, every time. For this reason, we offer in return! We offer hybrid working model, explicit, structured career development, a competitive salary package, annual bonus, long term equity incentives, private medical cover, monthly allowance for lunch, generous personal time off, continuous learning experiences, and work in a fun, lively environment with mentoring from our groundbreaking senior mentors.

Software Engineer in Test

NTT Data&nbsp;Greece is looking for a&nbsp;Business Analyst&nbsp;in Athens to work with our clients in the&nbsp;European public sector.You will be supporting a high-impact project with the European Commission, to advise and assist both the Commission and EU Member States in ensuring the effective operation, deployment, and continuous improvement. The position places a strong focus on service monitoring, performance reporting, and data-driven business analysis. As the designated subject matter expert for specific applications, you will offer strategic and operational guidance across both business and technical areas, becoming a trusted advisor to stakeholders and playing a critical role in daily operations.Your role:<ul><li>Support the monitoring of IT services for availability, performance, and anomalies.</li><li>Assist with incident detection, classification, and follow-up using ITIL-aligned processes.</li><li>Participate in the preparation of service performance and availability reports.</li><li>Contribute to on-demand data analysis and quality checks of service operations.</li><li>Help monitor KPIs and service levels, identifying trends and improvement opportunities.</li><li>Assist in coordinating testing activities for national and EU-wide customs applications.</li><li>Collaborate with stakeholders from EU Member States and internal teams.</li><li>Document support procedures, incident logs, and test results.</li><li>Participate in meetings and workshops as a supporting consultant.</li><li>Continuously learn and build knowledge in the domain of the client's IT systems.</li></ul>Why NTT DATA?We value a collaborative and supportive environment, celebrating curiosity and engagementWe are committed to supporting the physical, financial and emotional well-being our of employeesCareer development. Training path and access to learning opportunities, yearly performance reviews and a mentorship programWe believe in work-life balance and flexibility. Wear casual clothing, decide your working hours and enjoy our hybrid working modelTalent Friends. Refer a friend and receive a bonus when they joinWe care about youHealth &amp; well-being. Focus on your mental health with access to a platform with certified psychologists &amp; mental health workshops. Take a break with one of our online fitness and well-being sessionsDiversity &amp; inclusion. We are committed to equal employment opportunities regardless of gender, gender expression and identity, sexual orientation, religion, culture, origin, disability, age, or other personal and social characteristics. #WeAreAllUnique #YouMakeUsUniquePlease let us know if you require us to accommodate any accessibility needs during the recruitment process.Benefits at NTT DATA GreeceHealth insurance for the employee and one dependent family member (100% paid by NTT DATA)Meal vouchers of 120€ per month (x12)Corporate mobile phone: subscription &amp; deviceTeleworking equipment allowanceUdemy AccountAccess to Open Up mental health service&nbsp;28 days of paid annual leave consisting of your legal holidays and compensation daysYour profile:<ul><li>Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.</li><li>2–5 years of experience in business analysis or IT service operations, preferably within EU Customs and/or Taxation or related business processes.</li><li>Basic understanding of incident and problem management processes (ITIL familiarity is a plus).</li><li>Exposure to service reporting, performance metrics or dashboards.</li><li>Comfortable with tools like Excel, Word, PowerPoint, Outlook.</li><li>Some knowledge of web technologies such as XML, JSON, or APIs is a plus.</li><li>Strong interest in working in an EU policy or public administration environment.</li><li>Excellent written and spoken English.</li></ul>Nice to have:<ul><li>Familiarity with public sector IT systems.</li><li>Awareness of ITIL concepts or certification (Foundation level is a plus).</li><li>Knowledge of any additional EU language.</li><li>Exposure to automated testing or monitoring tools.</li><li>Experience working in a multicultural or international setting.</li></ul>

Business Analyst

As a mid-level ESM / ITSM Consultant, you will be an integral part of our Service Management Delivery team. You will be responsible for translating business requirements to technical specifics and developing software architecture and design based on client or company requirements. You will work with management to define software requirements and take the lead on operational and technical projects. The role requires the ability to work independently with little supervision. The goal is to build&nbsp;/configure high-quality software solutions using low-code platforms&nbsp;&nbsp;that are aligned with user needs and business goals.&nbsp;Responsibilities:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Leads in configuring, maintaining, enhancing, and supporting commercial software packages.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Leads in customizing and adding new features to commercial software according to end-user requests.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Leads the maintenance of day-to-day operations of various applications.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Leads in designing and building new applications based on customer's requirements and specifications.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Writes and performs tests for applications, fixes problems as they arise, and assists with product launches.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provides technical support and troubleshoots problems related to applications.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Writes technical documentation and uses best development practices regarding version control and testing.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Performs software upgrades and keeps track of software licensing.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Direct involvement with vendors, managing relationships,&nbsp;including scoping of application services and review of deliverables.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Assists with presales activities and demonstrations.&nbsp;Qualifications:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;3+ years of work experience as a Software Engineer or Software Developer.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;BSc degree in Computer Science, Engineering,&nbsp;or relevant field.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience with test-driven low code development, RDBMS,&nbsp;and ITIL v3 / ITIL v4.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proficiency in software engineering tools.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to document requirements and specifications.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience in reporting tools like Grafana&nbsp;will be appreciated.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience in system administration is a plus.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience working with Operations Management tools and Service Management tools will be appreciated.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Enthusiastic to take new initiatives.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to guide lower-level engineers.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proficient in English.&nbsp;Benefits:As an equal-opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.Our company is people&nbsp;-&nbsp;-centric and offers personalized benefits to each employee:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;We want you to be well compensated for what you bring in, so we offer an attractive salary package·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Your health matters to us, so all colleagues have a private health insurance plan from day one·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;We are excited for challenges, so you are invited to take part in exciting projects·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;We never stop learning and evolving! You will have your own mentor and training program to help you develop in a company with unlimited possibilities,&nbsp;and you will join our training sessions and online courses that we provide·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;We love the Relational vibes,&nbsp;so we gather on smaller and bigger occasions to celebrate good times together!&nbsp;Relational Financial Solutions adheres to the General Data Protection Regulation principles by applying its Privacy Policy, which is published at https://www.relationalfs.com/legal-information/pri.... By submitting an application to this position and by sharing your personal data with Relational Financial Solutions,&nbsp;you acknowledge and accept its Policy and authorize Relational Financial Solutions to process your personal data for the purposes of the company's recruitment opportunities, in line with the Policy.

Mid-level ESM / ITSM Consultant

Our department team is looking for a motivated Junior Linux/DevOps Engineer in Athens to work for major client/s in the European Public sector.The position requires&nbsp;30-50% on-site presence in Strasbourg, France.Your role:&nbsp;&nbsp;&nbsp;<ul><li>Assist in the implementation and management of CI/CD pipelines.</li><li>Learn and support Argo CD for GitOps-based continuous deployment in an OpenShift environment.</li><li>Collaborate with senior engineers on maintaining and automating deployment pipelines using Jenkins.</li><li>Support the integration of automated testing frameworks to ensure code quality and reliability.</li><li>Help deploy, configure, and scale applications on OpenShift.</li><li>Monitor system performance and contribute to improving reliability under guidance.</li><li>Learn to manage containerization using Docker and orchestration with Kubernetes.</li><li>Contribute to maintaining documentation for deployment processes.</li></ul>Why NTT DATA?We value a collaborative and supportive environment, celebrating curiosity and engagementWe are committed to supporting the physical, financial and emotional well-being our of employeesCareer development. Training path and access to learning opportunities, yearly performance reviews and a mentorship programWe believe in work-life balance and flexibility. Wear casual clothing, decide your working hours and enjoy our hybrid working modelTalent Friends. Refer a friend and receive a bonus when they joinWe care about youHealth &amp; well-being. Focus on your mental health with access to a platform with certified psychologists &amp; mental health workshops. Take a break with one of our online fitness and well-being sessionsDiversity &amp; inclusion. We are committed to equal employment opportunities regardless of gender, gender expression and identity, sexual orientation, religion, culture, origin, disability, age, or other personal and social characteristics. #WeAreAllUnique #YouMakeUsUniquePlease let us know if you require us to accommodate any accessibility needs during the recruitment process.Benefits at NTT DATA GreeceHealth insurance for the employee and one dependent family member (100% paid by NTT DATA)Meal vouchers of 120€ per month (x12)Corporate mobile phone: subscription &amp; deviceTeleworking equipment allowanceUdemy AccountAccess to Open Up mental health service&nbsp;28 days of paid annual leave consisting of your legal holidays and compensation daysYour profile:&nbsp;&nbsp;&nbsp;<ul><li>1-3 years of experience﻿</li><li>Linux administrator background</li><li>Understanding network architecture elements and service.</li><li>Automation and Scripting: Experience in Orchestration, Automation &amp; Service configuration with Ansible or Terraform.</li><li>Monitoring Tools: Experience with monitoring and logging tools (such as Grafana, Prometheus or equivalent).</li><li>CI/CD Pipelines: Understanding of CI/CD processes and tools (like Jenkins, GitHub, etc.).</li><li>You must be eligible for EU Security Clearance (at least 5 years of EU nationality is required).</li></ul>Nice to have:<ul><li>Red Hat OpenShift Experience including installation options, configuration, management, and administration post installation.</li></ul>

Junior Linux/DevOps Engineer

The Platform Architect Logistics &amp; RTM is responsible for leading, maintaining and leveraging the application architecture across his/her architecture focus area. Creates a roadmap &amp; supports the definition of strategic direction for technologies that enables business driven technology solutions. Assesses all available solutions to ensure that they are aligned with the strategic directions and fit for purpose, considering the development, customization, integration and maintenance of the technology solutions.YOUR KEY RESPONSIBILITIES:• LEAD AND INSPIRE:o Able to promote successfully his/her vision about the application and technology roadmaps and get the necessary alignment and support from business stakeholders.o Able to lead the cross functional alignment needed when big architectural decisions are madeo Provides leadership in area of expertise to project personnel, particularly during design and implementation phases.o Gains commitment from the customer on introduction of the application standardso Persuasively communicate and promote to stakeholders (vendors, delivery) the importance and value of the Architecture application standardso Regularly ask key stakeholders for feedback and take respective actions to address itComplex• CREATE PARTNERSHIP FOR GROWTH:o Collaborate with business functions, design sub-function, vendors to understand business processes/functions/capabilities; determine direction and technologies to be used.o Works closely with the design department, strategic business alignment manager, program management office, application development and infrastructure designo Assess all aspects of the application portfolio• INNOVATE FOR GROWTHo Contributes to direction of initiatives (assist in creating the charter, plan); initiatives generally require operating within a designated architectural domain (i.e.business, solution, information, etc).o Conduct development and analysis of alternative solutions; determine how solution fits in with the enterprise roadmaps and business plans; ensures the alignment of solutions with organizational strategies and needs and engages in risk assessment and mitigation.o Recommend improvements to existing data, application, and infrastructure architectures in areas of expertise. Works with vendorso and benchmarks to identify relevant innovation.o Assist with RFP development and evaluation as needed.o Owns and updates regularly (at least yearly) the application roadmap for the applications the area of responsibility; aligns roadmapso with the business.o Ensures that roadmaps are tightly connected to Business Plan and demands to ensure their short-term and long-term relevancy• MANAGE WITH EXCELENCEo Recommends and participates in activities related to the design, development and maintenance of the Solution/ Application Architecture.o Provides guidance, assistance and communication on architectural designs,o definitions and guidelines to vendors, delivery and operational teams.o Ensures that solutions are consistent with the architectural direction for the project and the organization’s architectural landscape.o Defines Application Architecture processes and leading the integration of these processes with other related business and IT processes• DELIVER SUSTAINABLE GROWTHo Understands business needs. Provides the high level business to system mapping and complements the business requirements with all necessary non-functional requirements for the solutions as input for project work packages.o Provide and assess solution options. Find the right balance for a solution to meet the requirements and cost.o Provide architectural oversight to the implementation and review deliverablesARE THESE YOUR SECRET INGREDIENTS?• Bachelor’s or master’s degree in computer science, Information Technology, Engineering, or a related field.• Min 5 years of relevant work experience• Strong project management skills, knowledge and experience with New Business Functionality projects• Strong vendor management skills, knowledge and experience in vendor selection, contracting, collaboration• Strong FMCG industry-specific solutions knowledge in one of the functional areas (Commercial, Supply Chain, HR&amp; PAC or Finance &amp; Legal)proficiency in at least one of the sub-areas listed• Strong FMCG business process awareness in one of the functional areas of Proven ability to work in a multi-cultural environment• Strong communication and influencing skills• Fluent in English, with strong written and verbal communication skills.ABOUT YOUR NEW TEAM:We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don’t have the perfect experience. We have faith in what every person can be.And although we have so much to be proud of, we always stay humble. We believe the real magic happens – for us and for you – when we OPEN UP.AT COCA-COLA HBC, DIVERSITY HELPS US THRIVEAt Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.

Platform Architect Logistics & RTM

We’re looking for an experienced, execution-driven Operations Excellence Director to own the end-to-end excellence agenda for Service Operations. You will set the multi-year roadmap and lead cross-functional execution across cost &amp; policy governance (refunds/compensation), fraud strategy, process and automation, experience analytics, data infrastructure &amp; insights, and workforce/BPO partnership strategy—improving customer/vendor/rider experience while protecting unit economics and reducing operational risk.What you’ll be doing Business Processes &amp; Automations<ul><li>Own Service Ops process excellence: end-to-end SOPs, escalation frameworks, quality loops, and process documentation standards.</li><li>Manage the tools, systems, and integrations used by Service Ops, ensuring they are effective, scalable, and reliable.</li><li>Own Help Center flows and self-serve process optimization in partnership with Product/UX/Content.</li><li>Lead automation initiatives (workflow, routing, templates/macros, AI/assist tooling where relevant) with clear ROI.</li></ul>Experience Analytics<ul><li>Lead analysis of user, vendor, and rider experience, identifying pain points and translating insights into prioritized initiatives.</li><li>Drive cross-functional programs (Ops, Product, Commercial, CX, Logistics) to improve experience and reduce contacts.</li><li>Build a clear voice-of-customer / voice-of-operations mechanism (themes, root causes, decision logs).</li></ul>Fraud Management<ul><li>Own and continuously optimize compensation and refund policies, including governance, thresholds, approvals, and auditability.</li><li>Manage the Service Ops P&amp;L levers linked to refunds/compensation (e.g., incidence reduction, partner chargebacks/recoveries, adherence gaps).</li><li>Define and execute the fraud strategy: detect, prevent, investigate, and close policy/tool gaps that enable abuse.</li><li>Partner closely with Legal, Risk, Finance, Product, and Ops to ensure policies are fair, compliant, and economically sound.</li></ul>Service Operations Data &amp; Analytics<ul><li>Own the Service Ops data infrastructure and reporting layer: dashboards, pipelines, metric definitions, and business logic governance.</li><li>Ensure data is trusted and usable (single source of truth, consistent KPIs, strong QA and documentation).</li><li>Provide insights and decision support for Service Ops leadership, including forecasting inputs, efficiency deep-dives, and performance narratives.</li></ul>Workforce &amp; BPO Partnerships Strategy<ul><li>Own the in-house vs BPO split strategy and the operating model behind it.</li><li>Lead BPO vendor performance management, contract renewals, pricing negotiations, onboarding of new vendors (incl. procurement process), and regular BPO business reviews.</li><li>Ensure BPOs operate as a seamless extension of in-house teams (SOPs, quality standards, coaching, governance, escalation, knowledge management).</li></ul>Leadership &amp; people management<ul><li>Lead multiple teams through managers, building a high-performing culture with strong accountability.</li><li>Set clear priorities, operating rhythms (QBRs/MBRs), and performance standards across all sub-pillars.</li><li>Develop talent: succession planning, capability building (analytics, process excellence, vendor management, fraud/risk), and strong stakeholder presence.</li></ul> What you need to be successful <ul><li>10+ years in Operations Excellence / Service Operations / Process Excellence / Strategy &amp; Ops (high-volume environments preferred).</li><li>Proven ownership of cost levers: refunds/compensation governance, leakage reduction, productivity, savings delivery.</li><li>Strong process excellence toolkit: SOP governance, process redesign, continuous improvement methods.</li><li>Tooling &amp; automation: systems ownership, integrations, Help Center/self-serve optimization.</li><li>Data &amp; analytics fluency: KPI design, dashboard requirements, metric governance, data quality.</li><li>BPO/vendor management: pricing/commercials, SLAs, QBRs, onboarding, negotiations.</li><li>Strong Microsoft Office skills (Excel, PowerPoint, Outlook).</li><li>Exceptional communication (written, verbal, presentations).</li><li>Strategic prioritization and structured problem-solving; strong judgment and ownership.</li><li>Senior stakeholder influence and cross-functional leadership.</li><li>People leadership: coaching, accountability, talent development.</li><li>Comfort with ambiguity and fast-paced, scaling environments; collaborative and hands-on.</li></ul>Nice to have<ul><li>Project Management certification, such as Prince PMI 2.</li><li>Fraud/risk program exposure in a digital marketplace environment.</li><li>Experience with Help Center / self-serve strategy and contact-deflection programs.</li><li>Familiarity with modern CX tooling ecosystems (CRM/ticketing, QA, knowledge base, workforce tools, BI stack).</li></ul>

Operations Excellence Director

Supports the planning and implementation of all resort systems, ensures that all systems running within the hotel are maintained to a level that delivers the most efficient services for our customers and that they are in compliance with One&amp;Only Resorts standards of operation. Provides support to the users of Information systems through direct interaction and through the identification and coordination of ongoing training needs.&nbsp;Key duties and responsibilities&nbsp;<ul><li>Support systems management procedures and practices to ensure the optimal operating effectiveness and integrity of data.</li><li>Manages and motivate any subordinate staff to achieve high levels of job satisfaction and productivity.</li><li>Maintains communications and information exchange between hotel and area staff to ensure optimum sharing of direction and solutions.</li><li>Support the information system function within the resorts using appropriate systems management procedures and practices to ensure the operating effectiveness and integrity of data.</li><li>Fulfill 7*24 hours on call duties as required.</li><li>Assists with all aspects of implementing new and innovative business concepts.</li><li>Provides guidance to all computer users for all types of program, to enable them to perform their duties smoothly.</li><li>Manages the resort in the entire network maintenance, this includes administration and documentation of computer networks, telephones and cable TV networks.</li><li>Helps the resort in system automation, configuration and maintenance of LAN applications, including implementation, coordination, control, usage monitoring, security, troubleshooting, training and development of specialized processors.</li><li>Controls day-to-day operation of the IT Department.</li><li>Responsible for overall administration of staff personal computers within the enterprise, ensures compatibility and integration with the enterprise’s strategies.</li><li>Evaluates, selects and implements new products or services, comprehensive systems analysis and progressive support methodologies for all LAN application.</li><li>Is creative, positive and delivers new ideas for constant improvement of IT Department.</li><li>Coordinates with implementation of all the application software.</li><li>Stays updated with developments in the field of Information Technology.</li><li>Responsible for daily backup and restoring of data.</li><li>Support &amp; Maintenance of I.T. infrastructure including telecommunications.</li><li>Implement technology-related processes, systems and telecommunications.</li><li>Installation of software/hardware upgrades in compliance with the Resorts corporate policies &amp; legal requirements.</li><li>Provide Systems administration.</li><li>To maintain the call log database, an up-to-date state; Including categorizing and assigning calls to relevant staff, according to work load, skill set and priority.</li><li>Ensure any routine / preventative maintenance is carried out on the servers and other computers and is logged accordingly; Perform hardware/software upgrades where necessary, both configuring and installing new and upgraded PC hardware, software and peripherals. Maintaining the integrity of the systems and network, including, but not exclusively the servers, infrastructure and 3rd party support contracts/ relationships.</li><li>Should take steps to analyze the possibility of streamlining the parameters of Windows 2003 Domain Controller to re-align them with the recommended values to complement controls at the user authentication level.</li><li>Periodically review the virus reports generated from the virus management system in order to identify threat patterns and deduce possible threats to the network.</li><li>Should consider inducting all Resort staff into an enterprise-wide security awareness training program. The training program should include the Company’s intended methods to communicate existing and emerging security issues and the key aspects of the security policies and procedures in place within the Company.</li><li>Responsible for using licensed software for all users with in the network. This should also be helpful for further security developments, version controls, and remote configurations.</li><li>Following up and coordinates with supplier/vendor for releasing of existing CAPEX.</li><li>Support and coordinate with outside software developers to develop internal operational software.</li><li>Maintains high spirit among the IT Department staff, as well as other resorts staff.</li><li>Contributes to the moral and team spirit of the resorts, by maintaining effective relationships with resort colleagues.</li><li>Perform any additional duties and/or special projects as requested by Director of Finance.</li></ul>&nbsp;Skills, experience &amp; educational requirements&nbsp;&nbsp;<ul><li>Degree or Diploma in Networks Engineering or similar, a Cisco Certification (CCNA, CCNP) and a MCP/MCSE Foundation Certificate would be added advantage.</li><li>Minimum of 2 to 4 years working experience as an IT Manager professional including networks, Opera PMS /Micros 9700 POS system to medium to large organisations and operating multiple complex IT software systems.</li><li>Possess excellent communication and time management skills, have strong attention to details and quality of work. You will be able to work under pressure and towards deadlines, be able to work as part of a team, and be a self-motivated and approachable and friendly person.</li></ul>

Manager, IT 13669

Junior Quality Engineer What Impact will you make?&nbsp; #YourOpportunity&nbsp; At Deloitte, the spirit of the excellence is part of our DNA. We strive to hire the brightest minds from all around the globe, allowing us to excel in both long-term strategic thinking and business improvement implementation as the undisputed global leader in professional services. We are committed to delivering impacting results for diverse private and public organization clients, linking our peerless talent in audit with unrivalled opportunities for impact – committing ourselves to sustainable growth and investment in our employees’ development and inclusion along the way. Our culture is rooted in profound shared values. Our values guide us as we live our purpose to serve our clients with quality and distinction, inspire our people to work collaboratively to deliver value, actively contribute to society, and lead the profession by challenging ourselves to do what matters most. Deloitte’s values are what unite us across cultures and geographies, and ultimately help us earn the trust and respect of our people, clients, and society. We believe that our differences enable us to #makeanimpactthatmatters. #YourRoleYour role as a Quality Engineer will focus on supporting the design, execution, and documentation of software tests to ensure the stability and quality of digital products and enterprise systems. You will begin by contributing to functional and exploratory testing activities, while progressively building your skills and exposure to test automation tools and techniques.This is an excellent opportunity for early-career professionals with strong analytical thinking, attention to detail, and a genuine interest in growing within the Quality Engineering craft. You will also gain exposure to modern testing practices that leverage Generative AI tools to enhance productivity and creativity in testing. During your tenure, your key responsibilities will involve:<ul><li>Test Design &amp; Execution: Contribute to the creation and execution of test cases for functional, integration, and regression testing, based on business requirements and user stories.</li><li>Defect Reporting: Log and track issues in collaboration with developers and business analysts using tools such as Jira or Azure DevOps.</li><li>Exploratory Testing: Apply a critical-thinking approach to uncover edge cases and validate real-world user behavior.</li><li>Documentation &amp; Reporting: Maintain clear test documentation and contribute to test reports and knowledge bases.</li><li>Team Collaboration: Work closely with cross-functional teams including developers, analysts, and other QA engineers to understand system functionality and test coverage needs.</li><li>Learning Automation: Participate in team initiatives to learn automation testing tools and practices (e.g., Selenium, Cypress, Playwright), with mentorship from senior team members.</li><li>Exploring GenAI in Testing: Begin to explore the use of Generative AI tools (e.g., ChatGPT, GitHub Copilot) to assist in test case generation, data creation, and test script prototyping — with guidance from the team.</li></ul> #WinningRequirements&nbsp;To qualify for the role, you must have:<ul><li>Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.</li><li>Up to 2 years of experience in software testing or quality assurance.</li><li>Solid understanding of software development lifecycles and testing fundamentals.</li><li>Familiarity with issue tracking and test case management tools such as Jira, Xray, or TestRail.</li><li>Strong analytical thinking and attention to detail.</li><li>Excellent communication skills and ability to work effectively in a collaborative team environment.</li><li>A genuine interest in evolving toward test automation, with a willingness to learn relevant tools and scripting languages.</li><li>ISTQB Foundation certification will be considered a plus, as an indication of commitment to the quality discipline.</li><li>Experience in Financial Services (Banking and/or Insurance), Energy, Telecommunication or other relevant sectors will be considered a plus.</li><li>Military obligations fulfilled, where applicable.</li></ul>#AboutTechnology&amp;TransformationFive core competency areas make up our Technology &amp; Transformation service line:<ul><li>Cyber;</li><li>Engineering, AI &amp; Data;</li><li>Enterprise, Technology &amp; Performance;</li><li>Deloitte Digital;</li><li>Human Capital.</li></ul> We exist to solve complex problemsOur consultants are renowned for their straightforward approach to solving some of the world’s largest and most complex business challenges. Each member of our Consulting team is energized by the challenge a seemingly inscrutable problem presents. Our distinctiveness lies in our refusal to accept a problem at face value - we draw on the depth of our shared insight to ask the right questions, and it’s these questions that uncover answers - answers with impact.&nbsp; We are committed to collaborationOur role is to unlock potential for growth and innovation. We believe this requires real collaboration – with our own networks and with our clients. It’s why we commit to truly getting under the skin of our client’s needs, developing a full appreciation for their environment, goals and ambitions. We’re also unafraid to challenge.  In so doing, we build long-term and trusted affinities.&nbsp; We create long-term, sustainable impactWe often work hand-in-hand with our clients to help find the right solution and to help apply that solution. Our aim is to leave behind ambassadors who are equipped to continue the transformation we began. For us, it’s about embedding sustainable change, allowing the impact of our insight to be felt for a long time to come.&nbsp; WHY DELOITTEAt Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. We value difference, and embrace people with diverse backgrounds and thinking styles. Knowing that people work best in different ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated. ABOUT DELOITTEOur servicesDeloitte operates in Greece since 1975, as a member of one of the world’s largest professional services networks, Deloitte Touche Tohmatsu. With offices in Athens, Thessaloniki, Heraklion, Patras and Ioannina, Deloitte Greece employs more than 2,900 professionals.After 50 years of successful and dynamic presence in the Greek market, we bring an unmatched breadth and depth of expertise across audit and assurance, technology &amp; transformation, tax &amp; legal and strategy, risk &amp; transactions advisory services. Operating in a multidisciplinary model enables us to draw from a pool of world-class talent, identifying the ideal skillset for each project, and to collaborate across businesses, to solve the toughest, most challenging issues of our clients. It is with them that we have built a trusted relationship, by delivering innovative solutions and utilizing state-of-the-art tools and technologies across all industries- Consumer Products, Energy Resources &amp; Industrials, Financial Services, Life Sciences &amp; Health Care, Government &amp; Public Services, Technology, Media &amp; Telecommunications.Our PurposeOur purpose, “To make an impact that matters for our clients, our people and society “- defines who we are and what we stand for. This is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.Our valuesAt Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service through our expertise and professionalism.We value difference, with respect at the heart of our inclusive culture.Our talent experienceFrom day one at our firm, practitioners are part of a community. Our development and career progression framework will help them develop the skills and capabilities to succeed. The wellness of our people and the ability to offer agile working arrangements is at the centre of our unique talent experience. We create a workplace that encourages collaboration, creativity, inclusiveness to ensure our staff are supported, encouraged and feel a sense of purpose and meaning in what they do each day. Sounds like the sort of role for you? Apply now.&nbsp; This document has been prepared by Deloitte Business Solutions Societe Anonyme of Business Consultants, Deloitte Certified Public Accountants Societe Anonyme and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants.Deloitte Business Solutions Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 000665201000 and its registered office at Marousi Attica, 3a Fragkokklisias &amp; Granikou str., 151 25, Deloitte Certified Public Accountants Societe Anonyme, a Greek company, registered in Greece with registered number 0001223601000 and its registered office at Marousi, Attica, 3a Fragkokklisias &amp; Granikou str., 151 25 and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 144724504000 and its registered office at Thessaloniki, Municipality of Pylaia - Chortiatis of Thessaloniki, Vepe Technopolis Thessaloniki (5th and 3rd street), are one of the Deloitte Central Mediterranean S.r.l. ("DCM") countries. DCM, a company limited by guarantee registered in Italy with registered number 09599600963 and its registered office at Via Tortona no. 25, 20144, Milan, Italy is one of the Deloitte NSE LLP geographies. Deloitte NSE LLP is a UK limited liability partnership and member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee.Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited ("DTTL"), its global network of member firms and their related entities (collectively, the "Deloitte organization"). DTTL (also referred to as "Deloitte Global") and each of its member firms and related entities are legally separate and independent entities, which cannot obligate or bind each other in respect of third parties. DTTL and each DTTL member firm and related entity is liable only for its own acts and omissions, and not those of any of each other. DTTL does not provide services to clients. Please see [1] www.deloitte.com/ about to learn more. DTTL, Deloitte NSE LLP and Deloitte Central Mediterranean S.r.l. do not provide services to clients. Please see [2] www.deloitte.com/about to learn more about our global network of member firms.Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories serves four out of five Fortune Global 500g; companies. Learn how Deloitte's approximately 312,000 people make an impact that matters at [3] www.deloitte.com.This document and its contents are prepared solely for your use, and may not be reproduced, redistributed or passed on to any other person in whole or in part, unless otherwise expressly agreed with you. No other party is entitled to rely on this document for any purpose whatsoever and we accept no liability to any other party, who is provided with or obtains access or relies to this document.(c) 2025 Deloitte Central Mediterranean. All rights reserved.

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