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Global Network is a Global Strategy &amp; Consulting practice, pulling together multinational and cross-cultural professionals based at key locations around the world. No matter what business, no matter where in the world, our unrivaled industry and function experts help our Clients to shape the future creating clearly defined, measurable value. We are delivering on the promise of technology and human ingenuity.Within Accenture Global Network (GN Song), we drive innovation and deliver value by crafting tailored digital strategies for some of the world’s most successful organisations. Our focus spans marketing, commerce &amp; sales and service functions, supporting transformative strategies that boost business performance, enhance customer experience, and foster long-lasting relationships.WORK YOU WILL DO:<ul><li>Planning, designing and delivering customer interaction solutions across IVR, web, email, chat, SMS, and social media channels.</li><li>Serve as a subject matter expert in CCaaS platforms (Salesforce Service Cloud, Sprinklr, AWS Connect, Genesys Cloud, Nuance CXone, Microsoft Dynamics 365), providing guidance on transformation projects.</li><li>Proactively enhance skills in quality monitoring, WFM, gamification, and AI-powered customer experiences.</li><li>Leverage deep knowledge of industry-specific processes, working with Fortune 500 clients and sophisticated customer interaction operations.</li><li>Motivated to embrace new opportunities and continuously stay updated with certifications, ensuring ongoing improvement in the field.</li></ul>QualificationWHO WE ARE LOOKING FOR?<ul><li>Minimum bachelor’s degree.</li><li>2+ years of experience within Consulting (preferred) and/or other industry experience.</li><li>Solid knowledge and direct experience in leading transformative changes in digital customer service, customer experience design.</li><li>Experience in Service, Contact Center tools (AWS, Genesys, Google, NICE, Sprinklr, Salesforce Service Cloud).</li><li>Excellent English communication skills (written &amp; spoken) required.</li></ul>WHAT´S IN IT FOR YOU?<ul><li>Competitive salary and benefits, including but not limited to: life/health insurance, performance based bonuses, monthly vouchers, company car (depending on management level), flexible work arrangements, employee share purchase plan, TEA Accenture, parental leave, paid overtime (if needed) and various corporate discounts</li><li>Continuous hard and soft skills training &amp; development through global platforms &amp; local academy</li><li>Career coaching and mentorship to help you manage your career and develop professionally</li><li>Ongoing strengths and skills based evaluation process</li><li>Various opportunities to develop your career across a spectrum of clients, industries and projects</li><li>Diverse and inclusive culture</li><li>Corporate citizenship initiatives (access to volunteering opportunities, charity work etc.)</li><li>Under our Brain Regain initiative, extra relocation benefits may apply</li></ul>

Consultant Customer Sales & Service – Service Transformation

Are you ready to be a part of the digital reinvention of industry and revolutionize your career?In today’s world, business leaders want to rapidly and confidently reinvent to increase resilience, mitigate risk, and grow with sustainable value.That’s where Accenture Strategy &amp; Consulting comes in. We bring together strategic visionaries, industry experts, practitioners from across every enterprise function, business intelligence professionals, change specialists, data and AI authorities, and many other specialized skills to co-create each client’s unique path to reinvention. You will be a trusted partner to business leaders, working with a diverse team of experts to deliver successful tech-enabled transformation and new kinds of value for your clients.Strategy and Consulting is one of four services that make up one Accenture –the others are Interactive, Technology and Operations.Capability Network&nbsp;is a Global&nbsp;Strategy &amp; Consulting&nbsp;practice, pulling together multinational and cross-cultural professionals based at key locations around the world. No matter what business, no matter where in the world, our unrivaled industry and function experts help our Clients to shape the future creating clearly defined, measurable value. We are delivering on the promise of technology and human ingenuity.RESPONSIBILITIES:<ul><li>Design and implement go-to-market strategies to enable commercial excellence.</li><li>Develop and optimize sales processes and operating models to improve revenue outcomes.</li><li>Create roadmaps for digital technology implementations, including CRM, CPQ (Configure-Price&amp;Quote), TPM (Trade Promotion Management), SPM (Sales performance management) platforms.</li><li>Develop pricing strategies, operating models, and processes aligned with organizational goals.</li><li>Conduct analytics-driven assessments and business case development for pricing and sales transformation.</li><li>Enable platform-based solutions such as CRM, CPQ (Configure-Price&amp;Quote), TPM (Trade Promotion Management), SPM (Sales performance management).</li><li>Collaborate with clients to design data-driven solutions for sales and pricing challenges.</li></ul>QualificationWHO WE ARE LOOKING FOR?<ul><li>Bachelor’s Degree in Economics, Engineering, Business, Finance, or a related field.</li><li>2+ years of experience in one or more areas: Sales Strategy, Pricing Strategy, Revenue Management, or Go-to-Market Strategy</li><li>1 year of Consulting experience, Consumer Goods, Industrials</li><li>Proven ability to work collaboratively in team-oriented environments with both clients and colleagues.</li><li>Analytical mindset to design innovative, data-driven solutions.</li><li>Language Skills: Fluency in English is required; proficiency in French and/or German is preferred.</li><li>Strong communication and presentation skills, including the ability to interact with senior leadership as a trusted advisor.</li><li>Hands-on experience with enabling technologies such as CRM, CPQ (Configure-Price&amp;Quote), TPM (Trade Promotion Management), SPM (Sales performance management) platforms.</li><li>Proven ability to manage a portfolio of work, including developing and driving opportunities in the sales and pricing domain</li></ul>WHAT´S IN IT FOR YOU?<ul><li>Competitive salary and benefits, including but not limited to: life/health insurance, performance based bonuses, monthly vouchers, company car (depending on management level), flexible work arrangements, employee share purchase plan, TEA Accenture, parental leave, paid overtime (if needed) and various corporate discounts</li><li>Continuous hard and soft skills training &amp; development through global platforms &amp; local academy</li><li>Career coaching and mentorship to help you manage your career and develop professionally</li><li>Ongoing strengths and skills based evaluation process</li><li>Various opportunities to develop your career across a spectrum of clients, industries and projects</li><li>Diverse and inclusive culture</li><li>Corporate citizenship initiatives (access to volunteering opportunities, charity work etc.)</li><li>Under our Brain Regain initiative, extra relocation benefits may apply</li></ul>

Consultant Customer Sales & Service – Pricing Transformation

EY Studio+ brings together business, design and technology expertise to help organizations reimagine marketing, sales, and customer experience. With 7,000 professionals in 50 countries, we deliver human-centered, data-driven solutions that fuel growth and create lasting impact.We are seeking Junior UX/UI Designers to join our fast-growing team at EY Studio+ Athens. You will help push the boundaries of design and innovation, tackling complex challenges across industries—financial services, healthcare, manufacturing, government, and more—using proven frameworks and methods to deliver transformative client experiences in Greece and beyond.Be part of a global network shaping the future of business and technology.&nbsp;Your key responsibilitiesAs a Junior UX/UI Designer, you will work alongside business designers, UX/UI designers, strategists, product managers and engineering teams to design innovative user-centred services and products. As part of our team, you will be working across all areas of the design process from research, workshops, ideation, user journeys, flows, prototyping and testing.&nbsp;Skills and attributes for success:<ul><li>You are a passionate designer with a genuine interest in innovation, supported by a portfolio that demonstrates your creativity in digital experiences.</li><li>You thrive in a team environment, co-creating and developing solutions alongside designers, business professionals and technology consultants.</li><li>You are curious, staying updated on the latest digital developments and trends in UX/UI, and are actively seek opportunities to learn and grow.</li></ul><ul><li>Knowledge of human-centered design and are familiar with the end-to-end design process, including research, personas, concept creation, customer journeys, user flows, mockups, prototypes, user testing, and visual design deliverables.</li><li>Excellent technical skills in visual design and prototyping software (Figma, Adobe Creative Suite, etc), with the capability to design wireframes all the way through to final UI.</li><li>Bachelor’s or Master’s degree in a design-related field (for example, UX/UI, visual communication, graphic design, or other creative disciplines)</li><li>A portfolio demonstrating your design skills</li><li>Essential knowledge of visual design and prototyping software (Figma, Adobe Creative Suite, etc)</li><li>Fluency in English (other languages are a plus)</li><li>Excellent communication and presentation skills.</li></ul> Ideally, you’ll also have:<ul><li>Experience in collaborative design workshops</li><li>Conducted user research or user testing</li><li>Other creative skills or developed talents.</li></ul>&nbsp;What we look for:What’s most important is that you are dedicated to working with your colleagues as part of a high-performing team. You will need to demonstrate enthusiasm, high-level motivation, and passion to develop fast in a multinational working environment. You will need to thrive in picking up new skills and talents as you go, so natural curiosity, a lot of questions and the confidence to speak up when you see something that could be improved are essential. If you’ve got the right combination of technical knowledge and communication skills, this role is for you.&nbsp;What we offer you &nbsp;Ability to Shape your Future with Confidence by:<ul><li>Developing your professional growth:<ul><li>You'll have unlimited access to educational platforms, EY Badges and EY Degrees, alongside support for certifications. You will experience personalized coaching and feedback, and gain exposure to international projects, through our expansive global network, empowering you to define and achieve your own success.</li><li>Dive into our innovative GenAI ecosystem, designed to enhance your EY journey and support your career growth. These advanced AI tools will empower you to focus on higher-value work and meaningful interactions, enriching your professional experience like never before.</li></ul></li></ul><ul><li>Empowering your personal fulfilment: We focus on your financial, social, mental and physical wellbeing.<ul><li>Our competitive rewards package, depending on your experience, includes cutting-edge technological equipment, ticket restaurant vouchers, a private health and life insurance scheme, income protection and an exclusive EY benefits club card that provides a wide range of discounts, offers and promotions.</li><li>Our flexible working arrangement (hybrid model) is defined based on your own preferences and team’s needs, and we enjoy other initiatives such as summer short Fridays and an EY Day Off.</li><li>Our commitment to a sustainable way of operating, encourages volunteerism, promotes sustainable practices and offers opportunities for you to create a positive societal impact.</li><li>Our pride lies in working at EY as one of the most recognized employers in Greece through our multiple awards received over the last 3 years (Top Employer, Great Place to Work and Best Workplace in Professional Services &amp; Consulting).</li></ul></li></ul><ul><li>Fueling an inclusive culture:&nbsp;We prioritize a diverse, equitable and inclusive environment, where you’ll be embraced for who you are and empowered to use your voice to help others find theirs.</li></ul>&nbsp;

Junior UX/UI Designers

<ul><li>Responsible for the lifecycle of the assigned platform(s)<ul><li>Research for the technologies, tools and technical solutions that are most suited for the development and improvement of our platform applications</li><li>Participate and apply best practices on the research, development, testing, deployment and monitoring phases of the lifecycle of the applications&nbsp;</li></ul></li></ul><ul><li>Responsible for the orderly operation of the assigned platforms, their related initiatives and projects, and for communications between the internal teams and the platform vendors</li></ul><ul><li>Responsible for assigned platform tasks:<ul><li>Compiling operations SLAs and performance KPls</li><li>Performing capacity planning when needed</li><li>Ensuring that high availability is achieved and maintained for the related platforms</li><li>Compiling the necessary scenarios and performing the related unit tests in order to ensure that all application changes work as intended and do not introduce regressions</li><li>Managing platform related deployments</li><li>Troubleshooting applications and infrastructure resources and devising the necessary fixes along with the application vendors</li><li>Managing the daily operations of the platforms</li><li>Providing and enriching platform technical documentation</li><li>Acting as an intermediate between technology partners and vendors</li></ul></li></ul><ul><li>Horizontal peers<ul><li>Cooperates with other colleagues on issues and processes that require cross-functional collaboration</li></ul></li></ul><ul><li>Projects<ul><li>Participates in projects as a team member or leads projects as an accountable owner, contributing time, skills and &nbsp;knowledge</li></ul></li></ul>

PLATFORM OWNER

Neurosoft&nbsp;is a leading Managed Services Provider (MSP) that specializes in offering end-to-end premium integrated services in the areas of Cyber Security, Technology Solutions and Field Services. Our services are designed to meet our customers’ holistic needs to increase efficiency and security, supporting business resilience and continuity. Neurosoft is active in Greece and Cyprus in both private and public sector projects and has been listed on the Italian Stock Exchange since 2009 while currently employing 300+ highly skilled professionals with deep expertise in their fields. The statutory majority shareholder is OPAP S.A.We’re seeking a skilled Systems Engineer (L1) to take charge of end-to-end project lifecycles, from initial planning to closeout.📌&nbsp;Location: Athens (North Suburbs)📍&nbsp;Working Model: Onsite🕗Working Hours:&nbsp;Shifts - 24x7x365Reporting to:&nbsp;ISC System Team Leader🖋️You will be reporting a L1 Systems Engineer to join our&nbsp;24/7 IT Operations team. This role involves monitoring, troubleshooting, and maintaining IT systems and cloud services across Microsoft Azure, virtualization platforms, and enterprise infrastructure.&nbsp;🕵‍♀️&nbsp;What we are looking for:Associate or&nbsp;Bachelor’s&nbsp;degree in IT, Computer Science, or a related field (or equivalent experience).&nbsp;&nbsp;Desired:<ul><li>CompTIA A+ or MTA (for foundational IT knowledge).&nbsp;</li><li>Microsoft Azure Fundamentals (AZ-900) (for&nbsp;cloud services knowledge).&nbsp;</li><li>ITIL Foundation (for understanding IT service management).&nbsp;</li><li>VMware VCTA (for basic virtualization knowledge).</li></ul>🎯&nbsp;Main Responsibilities<ul><li>Monitor Windows/Linux servers, virtualization platforms, and Azure cloud environments for performance and security issues.</li><li>Identify and troubleshoot basic system-related issues, such as service failures, performance bottlenecks, and resource constraints.</li><li>Respond to alerts from monitoring tools (e.g., Zabbix).</li><li>Escalate critical issues to L2/L3 engineers while ensuring proper documentation.</li><li>Provide first-line technical support for end-users and business applications.</li><li>Assist clients with basic troubleshooting steps via Ticket, phone, or email.</li><li>Guide users through basic troubleshooting steps for OS and application-related issues.</li><li>Ensure all support requests are logged in the ticketing system (e.g., Jira).</li><li>Ensure prompt incident resolution within customer SLA-defined response times.</li><li>Perform basic system administration tasks, such as patching, resource management, and service restarts.</li><li>Assist with Active Directory (AD) user/group management, including permissions and access control.</li><li>Support Azure Virtual Machines (VMs), backups, and cloud-based services.</li><li>Document system configurations, common issues, and troubleshooting steps.&nbsp;</li></ul>💻&nbsp;Specific Technical Skills:<ul><li>Basic understanding of system administration (Windows/Linux OS, virtualization, cloud computing).</li><li>Familiarity with&nbsp;Active Directory (AD), DNS, DHCP, and group policies.</li><li>Knowledge of&nbsp;Microsoft Azure fundamentals&nbsp;(virtual machines, storage, networking).</li><li>Good problem-solving and analytical abilities.</li><li>Excellent communication skills, both verbal and written.</li><li>Ability to work in a shift-based 24/7 support model.</li><li>Customer-focused with a proactive approach to issue resolution.</li><li>Strong attention to detail and documentation skills&nbsp;</li></ul>What you will gain:<ul><li>🏋️‍️Friendly and dynamic working environment</li><li>🏫&nbsp;Formal training and Professional Qualifications fully funded</li><li>✔️&nbsp;Competitive compensation package</li><li>⚕️&nbsp;Private Health Insurance</li><li>⚖️Work-Life Balance initiatives</li><li>🏃🏽‍Corporate Teams (e.g. Running, Volunteering)</li><li>👥&nbsp;A Buddy who will support you with your onboarding</li></ul>

Systems Engineer (L1)

Global Consumer Care (GCC) is driving the delivery of best-in-class consumer care&nbsp;across JTI. We are passionate about our consumers and fully devoted to enhancing their experience at every stage of their journey — from the very first contact to becoming loyal users and true brand ambassadors.We are firmly committed to becoming the #1 organization in delivering superior consumer experience globally, working hand in hand with JTI markets to realize our shared Vision #1. To support this ambition, we are seeking experienced, consumer-centric, and highly motivated professionals to join our dynamic Global Consumer Care team based in Athens, Greece.&nbsp;Position:&nbsp;As Regional Consumer Care Manager for Western Europe, you will oversee market operations within our outsourced model, driving vendor performance to ensure the consistent delivery of best-in-class consumer care services. You will lead the development and delivery of high-quality training and knowledge management across the region. A key part of your role will be ensuring overall alignment with global initiatives whilst driving operational excellence. This highly collaborative position involves close partnership with vendors, local markets, HQ colleagues, and central functions.&nbsp;In this role, you will:&nbsp;<ul><li>Market Relationship: Support markets in building best-in-class consumer care operations tailored to local needs. Act as primary escalation points for local markets.</li><li>Vendor Management: Manage regional vendors, ensuring strong performance, inc. SLA &amp; KPI achievements for your allocated markets. Identify continuous improvement opportunities, create action plans and ensure follow up. Supporting the management of regional budgets, forecasting, and vendor invoicing.</li><li>Training and development: Designing, implementing, and evaluating all types of training programs (onboarding, new product launches, new initiatives, process improvements, continuous learning etc.) delivered by Vendors to improve advisors’ performance, often coordinating resources like facilitators, technology, and materials.</li><li>Training organization: Coordinating resources like facilitators, technology, and materials as required for the successful delivery of all training. Maintain and monitor relevant KPIs and metrics on training outcomes</li><li>Content curation: Organizing and structuring information to ensure content remains accurate, consistent, and up to date.</li><li>Strategy &amp; Analysis: Partner with the GCC HQ team to develop and enhance knowledge management and training strategies aligned with business goals, ensuring measurable impact and continuous improvement of all initiatives</li><li>Knowledge Management: Build and maintain systems to capture, organize, and share the organization’s knowledge assets — including knowledge bases and digital content — to support both advisors and consumers.</li><li>Continuous Improvement: Foster collaboration among markets and vendors by encouraging knowledge sharing and connection. Partner with the Global Consumer Care team to identify opportunities and translate them into actionable initiatives that enhance training and knowledge effectiveness.</li><li>Training &amp; Knowledge Champion: Prepare and deliver presentations on training and knowledge management initiatives to senior stakeholders and HQ leadership.</li><li>Travel: Travel within the Western European region to support local markets and operational partners, with occasional visits to JTI Headquarters in Geneva, Switzerland, and other hubs as required.</li></ul>&nbsp;&nbsp;Requirements:&nbsp;<ul><li>Degree in Management, Business Administration, Marketing, or related field</li><li>Minimum 5+ years’ experience as a Consumer Care Training Manager / Knowledge Manager/Contact Center Manager or in a similar leadership role</li><li>Solid understanding of all aspects of Consumer Care operations in a multi-hub, outsourced environment</li><li>FMCG and/or Consumer Goods industry experience strongly preferred; tobacco and RRP category knowledge is a plus</li><li>Excellent organizational skills with the ability to manage and prioritize multiple initiatives simultaneously</li><li>Strong understanding of the latest training and knowledge management best practices, including techniques and technology landscape</li><li>Deep understanding of change management practices and techniques</li><li>Excellent influencing skills and experience of working with vendors and partners in the training/knowledge management area</li><li>Exceptional communication and collaboration skills, both one-on-one and in group settings, across all functions and levels of the organization</li><li>Proven ability to multi-task, adapt, and perform under pressure</li><li>Proficient in MS Office and consumer care systems/platforms (e.g., ServiceNow)</li><li>Fluent English (written and spoken); additional languages are an advantage</li></ul>&nbsp;&nbsp;What to expect:&nbsp;&nbsp;Expect growth opportunities, training, good compensation package, social security package. For more details on local policies, speak with the Talent Advisor.

Regional Consumer Care Manager Knowledge and Training (Western Europe)

ASSISTANT PLATFORM OWNER

DescriptionThe role of a Cruise Ship Security Guard at MS Security Group is vital for ensuring the safety and security of passengers and crew aboard our vessels. Individuals in this position come from diverse backgrounds, including military, police, or private security sectors, and possess the ability to work effectively in multicultural settings. Their responsibilities include implementing ship security plans, maintaining vigilance, and being a part of the immediate response team for any incidents. With a focus on safeguarding lives and property, these guards play a crucial role in our security team, requiring them to be physically and mentally fit, capable of working in rotating shifts and holding essential qualifications such as STCW Basic safety training and PDSD.Security Guard Job SummaryThe Security Guard's (SG) role is crucial in upholding the safety and security of passengers, crew, and the ship. This role involves enforcing security protocols, performing regular patrols, promptly addressing incidents, and providing support during emergencies to guarantee a safe and secure cruise experience for everyone on board.Key Requirements<ul><li>Military/Police/security background.</li><li>Ability to work in a multicultural environment.</li><li>Profound ability to adapt to a changing environment.</li><li>Proficient English language skills in both written and verbal communication.</li><li>Able to work in rotating shifts.</li><li>Strong physical fitness and excellent health condition according to the PEME and company’s policy/requirements.</li><li>Excellent customer service skills.</li><li>A team player with excellent communication and social skills.</li></ul>Qualifications<ul><li>MS Pre-embarkation SOP Training.</li><li>Basic Training in all modules (STCW A-VI/1-1,2,3,4)</li><li>Seaman’s Book / Provisional Seaman Book</li><li>Crowd and Crisis Management and Human Behavior (STCW A-V/2)</li><li>Designated Security Duties (STCW A-VI/6-2) or Ship Security Officer (STCW A-VI/5)</li><li>CVSSA</li><li>NFPS</li><li>Clean Criminal Record</li></ul>Main Responsibilities<ul><li>Implement and maintain the Ship Security Plan, and the client’s policies.</li><li>Monitor the ship’s access points and perform ID identification to prevent unauthorized personnel from boarding the vessel.</li><li>Conduct patrols of designated areas, including public spaces, crew areas, and restricted zones, to deter and detect security breaches.</li><li>Provide a visible security presence to assure passengers and crew members and deter unwanted behaviors.</li><li>Safeguard the lives of the passengers, crew members, and the ship’s property</li><li>Keep a high awareness and vigilance of the vessel’s surroundings according to a designated shift schedule.</li></ul>

Security Guard

Are you passionate about keeping projects on track and teams motivated? Do you thrive in fast-paced environments where you can juggle multiple tasks with ease? If this sounds like you, we want you on our team as a&nbsp;Project Manager! Help us turn ideas into reality and ensure every project runs smoothly from start to finish.&nbsp;Your Day-to-Day &nbsp;<ul><li>Planning, executing, and closing projects while managing scope, timelines, and resources</li><li>Collaborating with cross-functional teams to ensure alignment and effective communication</li><li>Utilizing project management tools to track progress and report on key metrics</li><li>Identifying risks and issues, and developing strategies to mitigate them</li><li>Leading project meetings and keeping the team motivated and on track</li></ul>&nbsp;Your Key Strengths<ul><li>2+ years of experience in technical project management (preferably in Banking Industry)</li><li>Proficiency with project management tools (e.g., Trello, Asana, Jira)</li><li>Strong communication skills and a knack for problem-solving</li><li>A team player with a positive attitude who can motivate others</li></ul>&nbsp;Why You’ll Love Working with Us &nbsp;🍽️ Lunch is On Us:&nbsp;Monthly allowance to fuel up with your favorite meals. &nbsp;🏥&nbsp;Health First:&nbsp;Private health and life insurance—because your well-being matters. &nbsp;💻&nbsp;Gadgets Galore:&nbsp;Get your own laptop and a phone plan to keep you connected. &nbsp;📚&nbsp;Learn Without Limits:&nbsp;Unlimited access to Udemy and all the training you need to grow and thrive. &nbsp;🚀&nbsp;Career Rocket Fuel:&nbsp;Personalized coaching and mentorship to level up your skills and hit your career goals. &nbsp;🎯&nbsp;Work with the Best:&nbsp;Step up your game by collaborating with industry-leading clients. &nbsp;🌈&nbsp;Celebrate Diversity:&nbsp;Join a team that values and thrives on different perspectives.💸Performance pays off:&nbsp;Annual discretionary bonus based on your contributions throughout the year. &nbsp;&nbsp;Eager to Join Us?&nbsp;Jump in and apply today—we’re excited to see what you can bring to our team!&nbsp;

IT Project Manager

Your role as a&nbsp;Technology Project Management Professional&nbsp;will focus on the delivery of client engagements, by understanding goals for clients and Deloitte, setting personal priorities, teaming with others across businesses and borders and taking accountability for own and team results. In this role, you will build relationships and exercise your communication skills in order to positively influence your peers and other stakeholders. You will commit to personal learning and development by actively seeking opportunities for growth, you will share knowledge and experience with others, and act as a strong brand ambassador, embracing our purpose and values in order to put these into practice in your professional life. During your tenure as a&nbsp;Technology Project Management Professional, you will demonstrate and develop your ability to:<ul><li>Lead project delivery throughout the full lifecycle, from initial business case formulas to final production rollout, ensuring adherence to project management methodologies (e.g., Waterfall, Agile);</li><li>Collaborate with client to define project scope, aligning with customer specifications and business objectives;</li><li>Estimate effort and budget, forecast resources, and allocate them optimally to meet project - specific requirements;</li><li>Manage internal and external stakeholders, fostering effective communication and strong relationships;</li><li>Coordinate and facilitate project teams, removing obstacles and ensuring smooth alignment with the project plan;</li><li>Develop and monitor project plans, prioritize tasks, resolve conflicts and ensure efficient outcomes;</li><li>Conduct risk assessments and implement mitigation plans to manage project risks proactively;</li><li>Prepare detailed progress reports, using KPIs to provide timely and accurate updates to stakeholders;</li><li>Oversee project financials, including budget tracking, forecasting, and monthly billing processes, ensuring financial accuracy and timely invoicing;</li><li>Deliver client presentations and demonstrations, engaging directly with clients on site when necessary to ensure project alignment and satisfaction;</li><li>Obtain customer acceptance of project deliverables and conduct post - project evaluations to identify lessons learned;</li><li>Identify and develop new business opportunities with clients, enhancing relationships and exploring additional value delivery.</li></ul> #WinningRequirementsTo qualify for the role you must have:<ul><li>University Degree in Business Administration, Computer Science, Engineering, or a related field; an MBA or other master's degree is advantage;</li><li>Proven experience of 3 to 6 years in Project Management, with a strong understanding of project delivery best practices, preferably in the Consulting industry;</li><li>Certification/Accreditation in Project Management (e.g. PMP, Prince 2) are strong assets, reflecting expertise in project management frameworks;</li><li>Experience in IT requirements analysis and management is highly desirable;</li><li>Proficiency in project management tools such as MS Project, Jira, or Azure DevOps;</li><li>Experience with Agile/SCRUM Software Development Processes is considered a plus;</li><li>Exceptional organizational skills with keen attention to detail, ensuring the accuracy and quality of project deliverables;</li><li>Experience in PMO support, full Project Management lifecycle, and managing project dependencies is considered a plus;</li><li>Ability to perform effectively under pressure, work autonomously, and meet tight deadlines in a dynamic environment;</li><li>Strong interpersonal and communication skills, capable of building and maintaining relationships across various organizational levels and cultural backgrounds;</li><li>Technical fluency and the ability to engage in discussions about broad technology and business trends, tailored to customer and project - specific needs.</li><li>Fulfilled military obligations for male candidates, where applicable.</li></ul> #AboutTechnology &amp; TransformationFive core competency areas make up our Technology &amp; Transformation service line:<ul><li>Cyber;</li><li>Engineering, AI &amp; Data;</li><li>Enterprise Technology &amp; Performance;</li><li>Deloitte Digital;</li><li>Human Capital.</li></ul> We exist to solve complex problemsOur consultants are renowned for their straightforward approach to solving some of the world’s largest and most complex business challenges. Each member of our Technology &amp; Transformation team is energized by the challenge a seemingly inscrutable problem presents. Our distinctiveness lies in our refusal to accept a problem at face value - we draw on the depth of our shared insight to ask the right questions, and it’s these questions that uncover answers - answers with impact. We are committed to collaborationOur role is to unlock potential for growth and innovation. We believe this requires real collaboration – with our own networks and with our clients. It’s why we commit to truly getting under the skin of our client’s needs, developing a full appreciation for their environment, goals and ambitions. We’re also unafraid to challenge. In so doing, we build long-term and trusted affinities. We create long-term, sustainable impactWe often work hand-in-hand with our clients to help find the right solution and to help apply that solution. Our aim is to leave behind ambassadors who are equipped to continue the transformation we began. For us, it’s about embedding sustainable change, allowing the impact of our insight to be felt for a long time to come. WHY DELOITTEAt Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. We value difference, and embrace people with diverse backgrounds and thinking styles. Knowing that people work best in different ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated. ABOUT DELOITTE Our servicesDeloitte offers Global professional services that include Audit, Risk Advisory, Tax, Consulting and Financial Advisory. Our approach combines insight and innovation from multiple disciplines with global business and industry expertise to help our clients excel anywhere in the world.We deliver outstanding impact on the reputation and success of our clients, in Greece and globally. In pursuing this we contribute to a sustainable and prosperous society, and are firm believers in the positive impact business can and should have on the world it operates within. Our PurposeOur purpose, “To make an impact that matters for our clients, our people and society “- defines who we are and what we stand for. This is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent. Our valuesAt Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements. Our talent experienceFrom day one at our firm, practitioners are part of a community. Our development and career progression framework will help them develop the skills and capabilities to succeed. The wellness of our people and the ability to offer agile working arrangements is at the centre of our unique talent experience. We create a workplace that encourages collaboration, creativity, inclusiveness to ensure our staff are supported, encouraged and feel a sense of purpose and meaning in what they do each day. Sounds like the sort of role for you? Apply now. This document has been prepared by Deloitte Business Solutions Societe Anonyme of Business Consultants, Deloitte Certified Public Accountants Societe Anonyme and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants.Deloitte Business Solutions Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 000665201000 and its registered office at Marousi Attica, 3a Fragkokklisias &amp; Granikou str., 151 25, Deloitte Certified Public Accountants Societe Anonyme, a Greek company, registered in Greece with registered number 0001223601000 and its registered office at Marousi, Attica, 3a Fragkokklisias &amp; Granikou str., 151 25 and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 144724504000 and its registered office at Thessaloniki, Municipality of Pylaia - Chortiatis of Thessaloniki, Vepe Technopolis Thessaloniki (5th and 3rd street), are one of the Deloitte Central Mediterranean S.r.l. 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Technology Project Management Professional - Deloitte Digital

Your role as a Government &amp; Public Sector Consultant / Senior Consultant will focus on the delivery of client engagements, by understanding objectives for clients and Deloitte, aligning your own work to objectives and setting personal priorities, teaming with others across businesses and borders and taking accountability for own and team results.In this role, you will build relationships and exercise your communication skills in order to positively influence your peers and other stakeholders. You will commit to personal learning and development by actively seeking opportunities for growth, you will share knowledge and experience with others, and act as a strong brand ambassador, embracing our purpose and values in order to put these into practice in your professional life.During your tenure as a Government &amp; Public Sector Consultant / Senior Consultant, you will demonstrate and develop your ability to:<ul><li>Analyze and document the&nbsp;client’s&nbsp;current state process designs by using business process management techniques (e.g. BPMN, RACI, SIPOC, VSM, etc.);</li><li>Identify and document any pain points/quality issues/inefficiencies/non-value-adding activities leading to poor performance;</li><li>Define the process efficiency metrics (KPIs) and the appropriate SLAs;</li><li>Generate business requirement documents for key process improvement projects;</li><li>Effectively monitor project and program implementation;</li><li>Analyze business requirements and prepare technical and functional specifications and develop tender documents;</li><li>Manage and deliver projects and proposals;</li><li>Deal with project research and participate in report writing process;</li><li>Effectively interact with colleagues and clients of varying backgrounds to effectively serve clients.</li></ul> #WinningRequirementsTo qualify for the role you must have:<ul><li>Bachelor’s degree in Public Policy, International Studies, Economics, Business Administration, Finance or Engineering;</li><li>Master’s Degree in Business Administration (MBA) or similar will be considered as a plus;</li><li>Between 2 - 5&nbsp;years of relevant work experience in a consulting firm or related professional area with emphasis on providing advisory services to public sector organizations;</li><li>Knowledge and prior experience in areas related to Government and Public Sector Services gained through serving Greek public administration, European Institutions and / or International Donor Organizations across multiple policy areas;</li><li>Prior experience in preparation of responses to Greek public sector and European tenders will be considered as a plus;</li><li>Understanding of the latest trends across various policy areas (e.g., general public services, economic affairs, environmental protection, social policies), along with insights into major planned Greek public sector reforms and the funding or financing opportunities available for their implementation;</li><li>Strong problem-solving skills and ability to develop insights from quantitative and qualitative information;</li><li>Experience in management of co-funded projects will be considered as a plus;</li><li>Excellent interpersonal skills and ability to prioritize and handle multiple assignments;</li><li>Strong oral and written Greek &amp; English language communication skills;</li><li>Computer literacy;</li><li>Military obligations fulfilled where applicable.</li></ul> #AboutTechnology&amp;Transformation&nbsp;Five core competency areas make up our Technology &amp; Transformation service line:<ul><li>Cyber;</li><li>Engineering, AI &amp; Data;</li><li>Enterprise, Technology &amp; Performance;</li><li>Customer;</li><li>Human Capital.</li></ul>

Government & Public Sector Consultant / Senior Consultant

We have one common vision at&nbsp;IKEA: to help our customers enjoy a better everyday life at home. We take our vision very seriously.<ul><li>We all choose to work at&nbsp;IKEA&nbsp;because we share the unique company culture and values.</li><li>We are passionate about our business and strive for high performance.</li><li>We have fun at work and a human approach while performing.&nbsp;</li></ul>&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;For our&nbsp;Athens Centre&nbsp;Store, we are looking for:&nbsp; &nbsp; &nbsp;&nbsp; Customer Service &amp; Exchanges and Returns Team Leader&nbsp;Reporting to the Customer Relations Manager, the suitable candidate will be responsible and accountable for:<ul><li>Ensuring the implementation of all company policies and routines that apply in your areas of responsibility</li><li>Ensuring that all (company and legal) safety and security guidelines are followed in your areas of responsibility</li><li>Securing the smooth operation of all of the departments in your area of responsibility according to HM procedures</li><li>Implementing the actions agreed in order to improve the ICSS, Brand capital and employee satisfaction indices</li><li>Ensuring that the external services partners (Transportation and Assembly) performance comply with the agreed objectives</li><li>Controlling, Steering and following up all operating costs and KPIs related to your areas of responsibility</li><li>Selecting, developing and maintaining a motivated team capable of producing the agreed objectives</li><li>Monitor and improve the shopping experience for the customer all around the store by compiling, tracking and working with customer comments</li></ul>&nbsp;Qualifications and Competences Required:<ul><li>University Degree</li><li>Very strong Customer Focus</li><li>Good people management skills</li><li>Achievement drive, initiative taking and problem solving skills</li><li>Very good communication skills and team oriented personality</li><li>Good planning, organizational and problem solving skills</li><li>Ability to work under pressure and strict deadlines</li><li>Good knowledge of English</li><li>Good knowledge of MS Office and Navision</li></ul>&nbsp;Qualifications and Competences Preferred:<ul><li>Very good communication skills and team oriented personality</li><li>Good planning, organizational and problem solving skills</li></ul>&nbsp;What we offerAt IKEA, we believe in the power of people and strive to create a collaborative and supportive environment where every individual can thrive and grow with us.<ul><li>💰&nbsp;Competitive Compensation: Attractive salary &amp; benefits package.</li><li>🩺&nbsp;Health &amp; Well-being:&nbsp;Comprehensive group life &amp; medical insurance.</li><li>💻Employee Development:&nbsp;40+ hours of annual training for continuous learning &amp; development.</li><li>🚀&nbsp;Career Growth:&nbsp;8/10 positions are filled from within, reflecting our commitment to internal talent.</li><li>🛍️&nbsp;Special Discounts:&nbsp;Discounts on IKEA products &amp; other Fourlis Group brands.</li><li>🚗&nbsp;Transportation Support: Transportation cards or toll coverage.&nbsp;</li><li>🌍&nbsp;Inclusive Environment:&nbsp;A welcoming, international &amp; diverse team.</li></ul>&nbsp;Are you the one? Get in touch with us, by submitting your complete resumeAll applications will be treated with the strictest confidentiality. Kindly note that only shortlisted candidates will be contacted for this position, due to high volume of applications received.

Customer Service Team Leader

Steelmet S.A., the corporate services arm of the Viohalco Group, is seeking a visionary&nbsp;PMO Senior Manager&nbsp;to restructure and elevate an existing PMO function. We are looking for a leader with a proven track record of transforming project execution from "medium maturity" to a center of excellence. You will drive governance, standardize methodologies, and ensure the successful delivery of strategic initiatives across IT, Operations, HR, and Supply Chain.&nbsp;Key Responsibilities<ul><li>PMO Transformation: Redefine and mature PMO methodologies, processes, and tools to align with industry best practices and organizational strategy.</li><li>Portfolio Governance: Oversee the entire project portfolio, ensuring strategic alignment, optimal resource allocation, and strict financial control.</li><li>Leadership: Lead, mentor, and grow a team of 3-5 Project Managers, fostering a culture of transparency and accountability.</li><li>Execution &amp; Standards: Drive the adoption of standard methodologies (Waterfall, Agile, Hybrid) and optimize the use of tools, specifically ServiceNow.</li><li>Visibility: Implement comprehensive dashboards to provide real-time insights into project health, risks, and value realization for senior stakeholders.</li><li>Risk Management: Establish robust risk mitigation strategies across the portfolio to ensure on-time, on-budget delivery.</li></ul>&nbsp;Required Qualifications<ul><li>Experience: 10-15 years in project/program management, with at least 5 years in a PMO Leadership role (Head of PMO/Manager).</li><li>Track Record: Demonstrated success in restructuring or significantly maturing an existing PMO.</li><li>Education: Bachelor’s degree in Engineering, Business, or related field (Master’s preferred).</li><li>Certification: PMP or PRINCE2, PgMP is a plus.</li><li>Technical Skills: Proficiency in project management software; experience with ServiceNow SPM is highly desirable.</li><li>Exceptional leadership, communication, negotiation, and interpersonal skills, with the ability to influence and collaborate at all levels of the organization.&nbsp;</li><li>Strong analytical and problem-solving abilities, with a strategic mindset focused on driving transparency and accountability.&nbsp;</li><li>Languages: Fluent in English and Greek.</li></ul>&nbsp;Preferred Qualifications:<ul><li>Experience with large-scale capital expenditure projects.</li><li>Familiarity with ERP implementation projects (e.g., SAP).</li><li>Previous experience in manufacturing or industrial environment.</li></ul>&nbsp;&nbsp;The Company offers<ul><li>Competitive remuneration package</li><li>Private Health Insurance</li><li>Pension Plan</li><li>Continuous Learning and development</li></ul>&nbsp;

PMO SENIOR MANAGER (3684)

We are looking for a Delivery Manager to join our team. In this role, you will be responsible for communicating with business units, prioritizing and aligning initiatives with strategic goals, and organizing the demand backlog to ensure smooth project delivery. You’ll act as a bridge between business and technology teams, helping to transform business needs into actionable plans. What You’ll Be Doing<ul><li>Collaborate with business units to gather, assess, and validate new requirements.</li><li>Prioritize and align initiatives with organizational strategy and long-term objectives.</li><li>Evaluate effort, cost, and expected benefits to support decision-making for new projects.</li><li>Organize and maintain the demand backlog before handing it over to Business Analysts for detailed analysis.</li><li>Ensure that proposed initiatives are feasible, aligned with resources, and deliver measurable value.</li><li>Support continuous improvement of delivery and demand management processes. </li></ul>What You’ll Bring<ul><li>4+ years of experience in IT delivery management, demand management, or business analysis.</li><li>Proven ability to communicate effectively with both technical and non-technical stakeholders.</li><li>Strong understanding of strategic alignment, benefit analysis, and project prioritization frameworks.</li><li>Excellent analytical, organizational, and problem-solving skills.</li><li>Ability to coordinate multiple requests and manage competing priorities.</li><li>Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s degree preferred). </li></ul>Nice to Haves<ul><li>Experience with Appian BPM or other low-code platforms.</li><li>Familiarity with Agile and Scrum methodologies.</li><li>Knowledge of portfolio management tools such as Jira, Azure DevOps, or ServiceNow. </li></ul>How We Support Your Growth🍽️ Lunch Is On Us: Monthly allowance for your favorite meals. 🏥 Health First: Private health &amp; life insurance for peace of mind. 💻 Set Up For Success: The right tools to stay connected and perform your best. 📚 Curiosity Never Retires: Access to Udemy for unlimited learning. 🚀 Career Rocket Fuel: Coaching and mentorship programs tailored to your goals. 🎯 Work With The Best: Collaborate with industry-leading clients. 🌈 Celebrate Diversity: Be part of a team that values every perspective. 💸Performance Pays Off: Annual discretionary bonus based on yearly contributions. 🌱 Social Responsibility: Give back through volunteering and sustainability.

Delivery Manager

Steelmet S.A., the corporate services arm of the Viohalco Group, is seeking a visionary&nbsp;PMO Senior Manager&nbsp;to restructure and elevate an existing PMO function. We are looking for a leader with a proven track record of transforming project execution from "medium maturity" to a center of excellence. You will drive governance, standardize methodologies, and ensure the successful delivery of strategic initiatives across IT, Operations, HR, and Supply Chain.&nbsp;Key Responsibilities<ul><li>PMO Transformation: Redefine and mature PMO methodologies, processes, and tools to align with industry best practices and organizational strategy.</li><li>Portfolio Governance: Oversee the entire project portfolio, ensuring strategic alignment, optimal resource allocation, and strict financial control.</li><li>Leadership: Lead, mentor, and grow a team of 3-5 Project Managers, fostering a culture of transparency and accountability.</li><li>Execution &amp; Standards: Drive the adoption of standard methodologies (Waterfall, Agile, Hybrid) and optimize the use of tools, specifically ServiceNow.</li><li>Visibility: Implement comprehensive dashboards to provide real-time insights into project health, risks, and value realization for senior stakeholders.</li><li>Risk Management: Establish robust risk mitigation strategies across the portfolio to ensure on-time, on-budget delivery.</li></ul>&nbsp;Required Qualifications<ul><li>Experience: 10-15 years in project/program management, with at least 5 years in a PMO Leadership role (Head of PMO/Manager).</li><li>Track Record: Demonstrated success in restructuring or significantly maturing an existing PMO.</li><li>Education: Bachelor’s degree in Engineering, Business, or related field (Master’s preferred).</li><li>Certification: PMP or PRINCE2, PgMP is a plus.</li><li>Technical Skills: Proficiency in project management software; experience with ServiceNow SPM is highly desirable.</li><li>Exceptional leadership, communication, negotiation, and interpersonal skills, with the ability to influence and collaborate at all levels of the organization.&nbsp;</li><li>Strong analytical and problem-solving abilities, with a strategic mindset focused on driving transparency and accountability.&nbsp;</li><li>Languages: Fluent in English and Greek.</li></ul>&nbsp;Preferred Qualifications:<ul><li>Experience with large-scale capital expenditure projects.</li><li>Familiarity with ERP implementation projects (e.g., SAP).</li><li>Previous experience in manufacturing or industrial environment.</li></ul>&nbsp;&nbsp;The Company offers<ul><li>Competitive remuneration package</li><li>Private Health Insurance</li><li>Pension Plan</li><li>Continuous Learning and development</li></ul>

Hellenic Cables S.A. is seeking a Warehouse &amp; Distribution Supervisor &nbsp;to join our Plant in Eleonas.&nbsp;Role Description<ul><li>Oversee warehouse operations to ensure peak&nbsp;efficiency and customer satisfaction&nbsp;as primary goal&nbsp;by supervising, organizing,&nbsp;training warehouse employees&nbsp;and maintaining the safe,&nbsp;smooth and&nbsp;consistent flow of goods in and out of the facility</li><li>Supervise daily warehouse activities, including quality assurance, inventory control, space management, logistics, floor productivity, shipping, and customer service</li><li>Oversee and manage logistics for transporting products to customers and company facilities, communicating with drivers and air partners to ensure efficient delivery of packages</li><li>Implement and optimize automated and computerized systems to enhance operational efficiency and accuracy</li><li>Maintain up-to-date stock control systems and ensure inventory records are accurate and reliable</li><li>Generate and analyze regular reports and statistics on a daily, weekly and monthly basis</li><li>Enforce health, safety, hygiene, and security standards to ensure a compliant and safe working environment</li><li>Maintain a strong understanding of company policies and vision, ensuring warehouse operations align with and support broader organizational goals</li></ul>Qualifications<ul><li>BS in Supply Chain Management, Logistics or Business Administration</li><li>Proven work experience as a Warehouse/ Logistics Supervisor</li><li>Familiar with SAP</li><li>Familiar with Warehouse Management Systems</li><li>Familiar with Transportation Management System</li><li>Advanced use of MS Office – strong in Excel</li><li>Strong knowledge of warehousing Key Performance Indicators (KPIs)</li><li>Leadership skills</li><li>Excellent verbal and written communication skills</li><li>Excellent Command of English Language</li><li>Team-oriented mindset with a proactive and collaborative approach to work</li><li>Exceptional organizational and time management skills, with the ability to handle multiple tasks and prioritize effectively</li><li>Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders</li><li>Strong attention to detail and accuracy</li><li>Initiative, resourcefulness and flexibility, with the ability to make quick decisions in a fast-paced environment</li></ul>

WAREHOUSE & DISTRIBUTION SUPERVISOR (3454)

We are seeking a highly skilled and experienced Senior Program Manager to lead complex, cross-functional initiatives within our financial services organization. In this role, you will oversee strategic programs that drive operational efficiency, regulatory compliance, and business transformation. You will partner with senior leadership, technology teams, and business stakeholders to deliver programs on time, within scope, and aligned with strategic objectives.&nbsp;OPPORTUNITIES<ul><li>You will lead and manage large-scale, multi-disciplinary programs from initiation through execution and delivery. </li><li>You will define program objectives, success metrics, and governance frameworks in alignment with organizational strategy. </li><li>You will oversee budgets, resource allocation, timelines, and risk management to ensure program success. </li><li>You will engage with executive stakeholders to provide updates, resolve challenges, and align on key decisions. </li><li>You will ensure adherence to regulatory requirements, compliance standards, and industry best practices. </li><li>You will drive continuous improvement in program management methodologies and tools across the organization. </li><li>You will mentor and guide project managers, fostering a culture of collaboration and accountability.</li></ul>&nbsp;SKILLS<ul><li>10+ years of program/project management experience, with at least 5 years in financial services or a highly regulated industry. </li><li>Strong knowledge of program governance, portfolio management, and risk mitigation practices. </li><li>Proven track record of managing multi-million-dollar programs with cross-functional teams. </li><li>Exceptional communication, negotiation, and stakeholder management skills at executive levels. </li><li>Experience with Agile, Waterfall, or hybrid delivery methodologies. </li><li>Familiarity with financial services products, regulatory frameworks, and digital transformation initiatives. </li><li>PMP, PgMP, or similar program management certification is a plus.</li></ul>&nbsp;&nbsp;VALUES<ul><li>Care – You prioritize the needs of clients, colleagues, and communities. </li><li>Commit – You take ownership and deliver on your promises with integrity. </li><li>Collaborate – You foster teamwork across functions, geographies, and cultures. </li><li>Challenge – You embrace change, think critically, and drive innovation.</li></ul> &nbsp;SOME OF OUR BENEFITS include:<ul><li>Maternity leave:&nbsp;Transition back with 3 days per week in the first month and 4 days per week in the second month </li><li>Civil Partnership:&nbsp;1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership </li><li>Family care:&nbsp;4 weeks of paid family care leave </li><li>Recharge days:&nbsp;4 days per year to use when you need to physically or mentally needed to recharge </li><li>Study leave:&nbsp;2 weeks of paid leave each year for study or personal development&nbsp;</li></ul>

Senior Program Manager

Affidea Greece, one of the leading healthcare providers in the country, is expanding and looking for experienced&nbsp;Center Managers&nbsp;to join our growing team in Attica. With several&nbsp;brand-new&nbsp;Diagnostic Centers opening this year, we are seeking dynamic individuals to oversee their development and operations. Responsibility to staff and direct the team to:<ul><li>Manage the center ensuring high quality business activities with maximum quality, service and profitability for the organization.</li><li>Understands that the center's profits and achievements are reflected in all its operations and activities– including relationships and risk management</li><li>Meet your targets and those of the team as a whole</li><li>Manage the smooth running of the team</li><li>Contribute to the training and development of the results-driven team to achieve revenue targets in line with business plans</li><li>Maintain overall center responsibility for performing all duties in compliance with related legal/statutory, regulations, professional duties, responsibilities and obligations and insert as applicable e.g. Best Practice Guidelines, ISO certification</li></ul> Day to day responsibilities&nbsp;agreed with your manager to include:<ul><li>Manage, direct and monitor the overall performance of the center</li><li>Maintain and improve mechanisms for center activities, including surveying and measuring the operations, process, outcomes and profitability and disseminate feedback to the appropriate internal entities</li><li>Direct the development of plans for the center to include management to achieve targets</li><li>Developing plans for the center's progress and growth</li><li>Subject to agreed criteria, recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all team members to ensure targets are met</li><li>Reporting (content and format as agreed) monthly as agreed</li><li>Delegate authority and responsibility to team with supervision, accountability and review</li><li>Set an example for team members of commitment, center process and activities, work ethics and habits and personal character</li><li>Maintain accurate records</li><li>Responsibly use resources and control expenses to meet agreed budgetary controls</li><li>Adhere to all organization policies and procedures</li><li>Interact and co-operate with all members of the organization, its suppliers and customers</li><li>From time to time, you may be expected to be part of special projects as are reasonably required of your job role</li></ul>Job requirements<ul><li>At least 3 years&nbsp;of experience in a similar role</li><li>Bachelor's degree in business administration &amp; management</li><li>Excellent verbal and written communication skills both in Greek and English</li><li>Good understanding of business process and management, requirements and dynamics</li><li>Proficient in using MS Office</li><li>Proven ability to drive effectively a center and team</li><li>Ability to coach and develop others</li><li>Excellent interpersonal, organizational and communication skills</li><li>Ability to work in flexible hours</li></ul> What We Offer<ul><li>Attractive salary package and bonus scheme</li><li>Private Health Insurance</li><li>Professional skill development</li><li>Excellent professional environment</li><li>Ongoing career growth and skill development</li></ul>

Center Manager

DescriptionThe Deputy Chief Security Officer position demands extensive experience in maritime environments and a deep understanding of the ISPS code, maritime security laws, and security equipment measures. This role is designed for leaders capable of overseeing, teaching, and coaching within the security department. Key responsibilities include filling in for the Chief Security Officer when necessary, preparing shift schedules, organizing searches, and ensuring the security team is properly equipped and trained. The Deputy Chief Security Officer acts as a bridge between the security team and higher management, ensuring the vessel's security strategy is effectively implemented and maintained according to the highest standards.Deputy Chief Security Officer Job Summary:The Deputy Chief Security Officer (DCSEC) has a pivotal role in the leadership and management of security operations on the ship, prioritizing the safety and security of passengers, crew members, and the vessel. This position entails aiding the Chief Security Officer in executing security strategies/procedures, supervising security teams, and promptly addressing emergencies to establish a secure onboard environment, in line with the ISPS Code.Key Requirements<ul><li>Extensive experience in maritime security, law enforcement, or military roles.</li><li>Extensive Knowledge of the ISPS code, Ship Security Plan, and the international code of conduct.</li><li>Extensive Knowledge of Maritime Security laws, regulations and the Maritime Labour Convention (MLC).</li><li>Proficiency in security technology, systems, and equipment.</li><li>Ability to conduct proper security investigations, records, and prepare reports.</li><li>Ability to formulate statements / documents that encompass all the information in an effective, inclusive manner.</li><li>Excellent knowledge of Microsoft Office, Otalio/Fidelio, OPnet, X-ray Machine, WTMD and Simfox Management Systems.</li><li>Proficient English language skills in both written and verbal communication.</li><li>Proficiency in leadership, supervision, instruction, and mentoring.</li><li>Demonstrated leadership expertise in managing security teams in dynamic and multicultural environments.</li><li>Strong physical fitness and excellent health condition according to the PEME and company’s policy / requirements.</li></ul>Qualifications<ul><li>MS Pre-embarkation SOP Training.</li><li>Basic Training all modules (STCW A-VI/1-1,2,3,4)</li><li>Seaman’s Book/ Provisional Seaman Book</li><li>Crowd and Crisis Management and Human Behavior (STCW A-V/2)</li><li>Designated Security Duties (STCW A-VI/6-2) or Ship Security Officer (STCW A-VI/5)</li><li>CVSSA</li><li>NFPS</li><li>Clean Criminal Record</li></ul>Main Responsibilities<ul><li>Collaborate with the Chief Security Officer to create, propose, execute, and refine effective security strategies, policies, and procedures customized for the cruise environment, upon</li><li>company’s approval, ensuring compliance with the ISPS Code and Ship Security Plan.</li><li>Prepare shifts schedule and working / resting arrangements according to MLC (must be first approved by Chief Security Officer).</li><li>Organize Stowaway Prevention searches prior to departures.</li><li>Provide training and tutoring to new security team members in accordance with the training procedures/checklist.</li><li>Hold consecutive communication with the Chief Security Officer for constant updates and assignment of tasks.</li><li>Confirm operation of CCTV recorders and cameras (in vessels without CCTV operators).</li><li>Update the Security team regarding service order for the following day.</li><li>Check and maintain the security equipment, including X-ray machines, WTMD, HHMD, handcuffs, batons, and pepper gels.</li><li>Establish an environment of transparent communication and identify any team-related concerns necessitating special attention from the Chief Security Officer, subsequently reporting</li><li>them as required.</li><li>Assist the Chief Security Officer and SSO in planning and executing regular drills effectively, pinpointing vulnerabilities and devising swift resolution plans.</li><li>Engage and cooperate with various ship departments to guarantee adherence to safety and security protocols.</li></ul>

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