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To ensure that Fitness Studio is operated in accordance with Standard Operational Procedures and adhere to Health &amp; Safety Regulations. Support the assistant Fitness Manager in maintaining the highest standards of professionalism in all aspects of Fitness Centre operations.&nbsp; Key Duties and Responsibilities<ul><li>To establish exercise programs for guests and taking into account their needs and goals, monitor their progress on a regular basis.</li><li>To maintain a pro-active presence in the fitness areas, offering help, advice and support to all users with a professional approach.</li><li>To actively promote Personal trainings, retail items and selling packages that the Fitness center offers.</li><li>To be able to assist and respond appropriately to client needs and be flexible and adaptable in their teaching and communication style.</li><li>To adequately oversee and communicate the principles of the training program in a manner that is safe to the client.</li><li>To be responsible for the cleanliness and hygiene of the equipment and area’s including Kinesis studio as well as to ensure that the amenities offered in the gym (fruits, water, towels etc) are replenished promptly.</li><li>To be continually visible by guests entering the spa at the reception and provide guests with the correct information regarding spa &amp; fitness services, products and prices so as to assist with recommendations.</li><li>To instruct/conduct fitness classes and any other activities as offered by the Spa &amp; Fitness Centre.</li><li>To ensure that the guests are following the policies and safety regulations of the gym by reminding these in a courteous manner.</li><li>To support in providing activities for teens, kids and families.</li><li>To conduct Spa/Fitness Centre tour for guest as required.</li><li>To be knowledgeable of the contraindications of services and products and act in accordance.</li><li>To be fully conversant with all health and safety, fire and emergency procedures.</li><li>Must attend all training as set down by Fitness Manager or Spa Director.</li><li>Contribute to the overall health of the resort colleague - Colleague gym where applicable and talks on fitness topics for resort colleague if required.</li><li>Handles any guest’s complaint in a professional manner, as per resort’s Policy &amp; Procedure (service recovery).</li><li>Ensures that all tasks assigned by superiors are completed, in a timely fashion.</li><li>To perform any additional duties as may be requested by Management.</li><li>To perform any other duties as requested by Spa management team.</li></ul>Skills, Experience &amp; Educational Requirements&nbsp;<ul><li>Bachelor's degree in Gymnastics</li><li>Minimum two years of experience in relevant positions</li><li>Excellent knowledge of English</li><li>To have a thorough understanding on exercise physiology, how the body moves and functions as: human anatomy, kinesiology, exercise physiology, exercise programming, biomechanics, basic nutrition&nbsp;and weight management.</li><li>Versatile in the ability to customize Personal Training sessions to a variety of guests.</li><li>Attention to detail and aptitude to maintain a very hygienic environment.</li><li>Excellent communication skills</li></ul>&nbsp;What we offer:<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>&nbsp;

Fitness Instructor | One&Only Aesthesis, Athens (18940)

Program Delivery: Lead and supervise a variety of sports, fitness, and wellness activities tailored to different age groups and fitness levels.Guest Engagement: Motivate and guide guests to participate in fitness sessions, ensuring an enjoyable and safe experience.Training &amp; Instruction: Provide personalized fitness instruction, demonstrating proper techniques and safe use of equipment.Facility Upkeep: Maintain cleanliness, safety, and organization of fitness areas and sports facilities.Equipment Care: Monitor, maintain, and report any issues with fitness and sports equipment.Qualifications &amp; ExperienceCertification in fitness training, sports science, or related field.Fluency in English, with an additional language being a plus (Russian, German, French).Proven&nbsp;experience leading sports or fitness activities in resorts, gyms, or wellness centers.Strong interpersonal and motivational skills with a guest-focused approach.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.GrowHave room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Accommodation &amp; daily transportation.Full board meals.Departmental training.

Sports & Fitness Instructor

Program Delivery:&nbsp;Lead and supervise a variety of sports and recreational activities, delivering exceptional experiences for all guests.Guest Engagement:&nbsp;Motivate and guide guests to participate in activities, ensuring a dynamic and enjoyable environment.Well-being Focus:&nbsp;Make a positive impact on guests' overall well-being through tailored sports and recreation programs.Facility Management:&nbsp;Maintain the safety, cleanliness, and organization of all sports and recreation facilities.Team Collaboration:&nbsp;Work as part of the Sports &amp; Recreation team to create memorable experiences for all sports lovers.Qualifications &amp; ExperienceCertification in fitness training, sports science, or related field.Fluency in English, with an additional language being a plus (Russian, German, French).Proven&nbsp;experience leading sports or fitness activities in resorts, gyms, or wellness centers.Strong interpersonal and motivational skills with a guest-focused approach.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.GrowHave room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Accommodation &amp; daily transportation.Full board meals.Departmental training.

Sports & Recreation Careers

The Communications Team Leader is responsible for the daily operations of the Connectivity Center, ensuring it functions as the Central Communication Hub of the Resort. This role supervises the Connectivity team, oversees guest communications, and coordinates all guest needs in a timely manner. The Connectivity Team Leader also supports the reservations team in maximizing room revenue and occupancy, entering reservations into Opera, and offering availability over the phone. A thorough understanding of Connectivity Center operations, Resort facilities, and departmental functions is essential. Key Duties and Responsibilities: Team Leadership:<ul><li>Supervise the daily operations of the Connectivity Center, ensuring that all incoming, in-house, and outgoing calls are handled efficiently and courteously.</li><li>Create and manage the team schedule, always ensuring adequate coverage.</li><li>Conduct regular one-on-one meetings with team members to provide feedback, support, and guidance.</li><li>Train and onboard new team members, ensuring they are well-versed in all standard operating procedures (SOPs) and protocols.</li></ul>Call Management:<ul><li>Ensure all guest calls, department routing, and external calls (local, trunk, long-distance) are handled professionally.</li><li>Monitor and maintain the Wakeup Call Service, ensuring all requests are accurately logged in Alice and executed promptly.</li></ul>Guest Communication &amp; Pre-Arrival Checks:<ul><li>Oversee pre-arrival communication, ensuring all guest details, preferences, and special requests are accurately logged and communicated to relevant departments.</li><li>Perform pre-arrival checks to ensure all arrangements, including room readiness, special requests, and welcome letters, are in place.</li><li>Ensure the timely preparation and delivery of arrival letters, birthday cards, welcome notes, and any special communications for guests.</li></ul>Reservation &amp; Sales Support:<ul><li>Assist the reservations team in maximizing room revenue and occupancy by managing reservations, entering details into Opera, and providing availability information.</li><li>Apply effective selling, up-selling, cross-selling, and suggestive selling techniques to maximize property revenue.</li></ul> Restaurant Reservations<ul><li>Handle restaurant reservations end-to-end, including availability management, special requests, coordination with outlets, and proactive communication to ensure an exceptional dining experience for guests.</li></ul> System &amp; Equipment Maintenance:<ul><li>Ensure the proper functioning of all communication systems, including messaging, Alice, SAGA, Review Pro, and telephone equipment. Report any malfunctions to IT or Engineering promptly.</li><li>Maintain and update the resort extension list and telephone directory, ensuring all contact information is current and accessible.</li></ul>Emergency Protocols:<ul><li>Ensure that all emergency calls, including fire, bomb threat, medical, tsunami alerts, and blackouts, are handled according to established policies and protocols.</li><li>Regularly drill and refresh the team on emergency procedures to ensure preparedness.</li></ul>Guest Preferences &amp; VIP Services:<ul><li>Ensure that guest preferences are accurately communicated to the appropriate departments and logged into Opera.</li><li>Oversee the management of VIP member bookings and ensure that their preferences are meticulously handled.</li></ul> Inter-Departmental Communication:<ul><li>Foster strong inter-departmental relationships to enhance service synergy within the resort.</li><li>Ensure that all guest complaints and compliments are communicated to the manager, and appropriate actions are taken.</li></ul>Administrative Duties:<ul><li>Manage and monitor five shared mailboxes, ensuring timely responses to guest inquiries and requests.</li><li>Make requisitions for Connectivity Center needs and manage general store requests.</li><li>Maintain and update records, including the Management Team Accommodation Contact List and emergency contact numbers.</li></ul> Skills, Experience &amp; Educational Requirements:<ul><li>Education: Bachelor’s degree in Hospitality Management or a related field.</li><li>Experience: Minimum of 2 years of experience in a contact center or similar role, with at least 1 year in a supervisory capacity.</li><li>Language Proficiency: Excellent command of English. Additional language skills (e.g., Russian, German, Italian, or French) are an advantage.</li><li>Technical Skills: Proficient in Opera system, and computer proficiency in a Windows environment (Word, Excel, PowerPoint).</li><li>Communication Skills: Excellent communication and interpersonal skills, with the ability to manage a team effectively.</li><li>Customer Focus: Strong focus on delivering exceptional customer service with attention to detail.</li><li>Administrative Abilities: Strong organizational and administrative skills, with the ability to manage multiple tasks efficiently.</li></ul>&nbsp;What We Offer<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>&nbsp;

Team Leader, Communications Center | One&Only Aesthesis, Athens (18919)

The Guest Experience colleague is responsible for delivering seamless, personalized, and exceptional service throughout the entire guest journey—pre-arrival, arrival, in-house, and post-stay. This role combines the responsibilities of guest communication, concierge services, call center management, reservations support, and in-person host duties. &nbsp;Guest Journey Management:&nbsp;<ul><li>Manage and support all stages of the guest journey: pre-arrival, arrival, in-house, and post-stay.</li><li>Send pre-arrival communication, gather guest preferences, prepare itineraries.</li><li>Organize warm welcomes and fond farewells.</li><li>Conduct in-room check-ins and collect preferences during the stay.</li><li>Ensure all guest expectations are met and exceeded.&nbsp;</li></ul>Call Center &amp; Communication Hub:&nbsp;<ul><li>Handle all incoming calls and emails promptly and professionally.</li><li>Support the operation of the guest messaging hub.</li><li>Manage communication between guests and departments using ALICE, Opera, OpenTable/SevenRooms, radio, phone, and email.&nbsp;</li></ul>Reservations &amp; Concierge Services:&nbsp;<ul><li>Manage dining reservations and book activities, spa, transfers, boats, helicopters, kids club, babysitting.</li><li>Coordinate amenities and special items with departments.</li><li>Provide recommendations for external services.&nbsp;</li></ul>Guest Relations &amp; Service Delivery:&nbsp;<ul><li>Provide immediate assistance with guest requests and deliver items or services directly to rooms.</li><li>Maintain high standards in performing host services such as welcome drink, wake-up service, in-room check-in, unpacking, aromatic bath, cigar service, etc.&nbsp;</li></ul>Operational Excellence:&nbsp;<ul><li>Maintain strong collaboration with all resort departments.</li><li>Use all required systems with proficiency.</li><li>Maintain knowledge of room categories, rates, amenities, schedules, events, VIP movements.</li><li>Record guest issues and ensure complaints are resolved.</li><li>Follow LQA &amp; Forbes service standards.&nbsp; &nbsp;</li></ul>Skills, Qualifications &amp; Requirements:&nbsp;<ul><li>Bachelor’s degree or High School Diploma.</li><li>Minimum 1–2 years’ experience in guest relations, concierge, contact center, or luxury service roles.</li><li>Strong English communication; additional languages beneficial.</li><li>Computer literacy: Opera, ALICE, MS Office, OpenTable/SevenRooms.</li><li>Ability to multitask and work under pressure.</li><li>Excellent grooming and customer service.&nbsp;</li></ul> What We Offer<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>&nbsp;

Guest Experience Agent | One&Only Aesthesis, Athens (18917)

The Director of Wellness will lead the development and activation of a world‑class holistic ecosystem, integrating innovation, tradition, and personalized experiences. The role will shape a distinctive philosophy of wellbeing, supporting guests throughout their entire journey—pre‑arrival, in‑stay, and post‑departure.&nbsp;Key ResponsibilitiesThe Director of Wellness is expected to:<ul><li>Design and implement a holistic wellness strategy aligned with the hotels’ brand positioning and global best practices.</li><li>Introduce and manage advanced wellness and recovery technologies, ensuring they are guest‑centric and results‑driven.</li><li>Evaluate emerging wellness innovations and seamlessly incorporate them into the guest experience.</li><li>Maintain the high standards of treatment experiences, service and attention to detail within the spa</li><li>Build, inspire, and lead a high‑performing wellness team across spa, beauty, fitness, and wellness services.&nbsp;</li><li>Develop, manage, and deliver the Spa and Wellness business plan, including the annual budget and forecasting as well as performance reporting&nbsp;</li><li>Work closely with the Hotel Marketing and PR team to develop and execute strategic Spa marketing and PR initiatives</li></ul>&nbsp;Education &amp; Experience<ul><li>Bachelor's degree in hospitality management, Wellness, Health Sciences, or a related discipline; professional Spa and/or Wellness certification preferred.</li><li>Minimum of 8–12 years of progressive leadership experience within luxury spa, wellness, or destination wellness operations in an international or multi‑property environment.</li><li>Fluency in English is required; knowledge of Greek is desirable.</li></ul>

Director of Spa and Wellness 26053050

The new&nbsp;Odera Tinos Autograph Collection&nbsp;hotel, featuring 77 rooms (including 2 restaurants, 3 bars, a spa, a conference center with a capacity of 120 people, and a beach bar), is seeking a:Guest Relations AgentRequired Qualifications &amp; Skills:<ul><li>Previous experience in a similar position at 5-star boutique hotels in Greece or abroad.</li><li>Communicating with guests prior to their arrival and welcoming them in accordance with established procedures.</li><li>Identifying guest needs and preparing for special requests.</li><li>Informing guests about the hotel facilities and promoting hotel services.</li><li>Ensuring guest satisfaction and addressing guest requirements effectively.</li><li>Excellent collaboration with the Reception and Reservations departments.</li><li>Experience in managing special guest requests effectively.</li><li>Proficiency in computer skills and knowledge of hotel management software.</li><li>Graduate of a Tourism Management School.</li></ul>What We Offer:<ul><li>Continuous training and professional development.</li><li>Competitive salary based on qualifications.</li><li>High-quality accommodation and meals.</li><li>A supportive and excellent working environment.</li><li>Career advancement opportunities within the company.</li></ul>If you meet the qualifications, we’d be delighted to welcome you to our team!

Guest Relations Agent

OROS Luxury Beach Resort follows the tradition of Pilot Hotels, a pioneer of Tourism in Crete.With over 30 years of operations, is established in the European market with many International awards.The resort spans an area of 100 hectares, between the beach and the mountains.300 rooms in 10 different categories with 4 restaurants, 3 bars, SPA &amp; Wellness, conference center and recreation facilities.Over 200 employees seize the opportunity to work in a pleasant, professional environment with opportunities to develop.1. To constantly strive to meet guest's expectations2. To ensure through effective supervision that all services offered in the Housekeeping Department are available and carried out with the utmost efficiency and courtesy at all times.3. To liaise with the Laundry and Engineering Departments to ensure the smooth flow of linen supplies and repair work.4. To liaise with the Front Office on anticipated guest check-ins, check-outs, roomassignments and rooming list5. To conduct periodic inspections of all hotel areas to check the cleaning standard.6. To be responsible for the inventory of guest supplies, linen, uniforms, and the ordering and replacement when necessary.7. To be responsible for ordering cleaning supplies and guest supplies, and to check that they are handled, and stored correctly.8. To make recommendations to management for modernization of equipment, cleaning methods and the set-ups of guest supplies.9. To liaise with the hotel's contracted companies for pest control to ensure an effective programme is constituted and maintained.10. To ensure that all rooms are checked before the arrival of the guest for 100%readiness.11. To ensure that all safety rules, emergency procedures and fire prevention regulations are strictly enforced by the employees.12. To ensure proper arrangement and maintenance of flowers and plants. in the guest rooms and Public Areas.13. To assist in the planning and implementation of the hotel's rehabilitation plans as appropriate.14. To conduct regular Housekeeping meetings to keep employees informed of policies and procedures, special events, further improvement plans and guest comments.

Housekeeping Manager

The&nbsp;Spa&nbsp;Therapists are responsible for delivering exceptional treatments to guests of the spa in line with&nbsp;resort brand standards, whilst maintaining excellent&nbsp;five-star&nbsp;client care, cleaning standards and grooming.&nbsp;Responsible for revenue generation through retail, up selling and cross sales to other business centers in the spa.&nbsp;Key Duties and ResponsibilitiesSPA &amp; RETAIL SALES<ul><li>Responsible for achieving retail sales targets as set by the Spa Manager.</li><li>Ensure aftercare recommendations are made at the end of every treatment, linking with client concerns and offering to prepare products at reception for purchase.</li><li>Encourage clients to return to the spa by recommending an ongoing treatment program and cross selling the other business centers in the spa. Maintain a sound knowledge of all treatments, packages and any promotions.</li></ul>TREATMENT STANDARDS/OPERATIONS<ul><li>Perform all treatments at an exceptional standard, as per the SPA protocols and standards taught in training, whilst tailoring to the client’s specific needs.</li><li>Update own knowledge of products and treatment brand standards, outside of formal training by Head Therapist.</li></ul>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; GUEST RELATIONS<ul><li>Maintain the highest standard of guest services by following protocols and displaying genuine care and attention to detail.</li><li>Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues.</li></ul>&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;HEALTH, SAFETY &amp; HYGIENE<ul><li>Perform all treatments in a professional, hygienic and safe manner for all clients, updating knowledge and training regularly.</li><li>Responsible for the cleanliness, sterilization and hygiene of all equipment, products and linens in the treatment and preparation areas, following SPA protocols.</li></ul>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Skills, Experience &amp; Educational Requirements<ul><li>Certified/ diplomas as a beauty therapist&nbsp;</li><li>Experience in various massage treatments would be an asset.</li><li>Additional experience in mani-pedi therapies would be an asset</li><li>Minimum of 1 year working experience in the 5-star spa/ hotel environment</li><li>Good knowledge of English</li><li>Good communication skills</li></ul>&nbsp;

Spa Therapist One&Only Kea Island (19971)

The Spa Therapists at One &amp; Only Aesthesis, Guerlain Spa, are responsible for delivering exceptional treatments to guests of the spa in line with Guerlain and Hotel brand standards, whilst maintaining excellent five-star client care, cleaning standards and grooming. Responsible for revenue generation through retail, up selling and cross sales to other business centers in the spa. Key Duties and Responsibilities • &nbsp; &nbsp;Responsible for achieving retail sales targets as set by the Spa Manager. • &nbsp; &nbsp;Ensure aftercare recommendations are made at the end of every treatment, linking with client concerns and offering to prepare products at reception for purchase. • &nbsp; &nbsp;Encourage clients to return to the spa by recommending an ongoing treatment program and cross selling the other business centers in the spa. Maintain a sound knowledge of all treatments, packages and any promotions. • &nbsp; &nbsp;Participate in demonstrations/ events as required. • &nbsp; &nbsp;Ensure that daily sales figures are accurately recorded. • &nbsp; &nbsp;Perform all treatments at an exceptional standard, as per the Guerlain protocols and standards taught in training, whilst tailoring to the client’s specific needs. • &nbsp; &nbsp;Update own knowledge of products and treatment brand standards, outside of formal training by Guerlain and Head Therapist.&nbsp; • &nbsp; &nbsp;Carry out an in-depth consultation with each client prior to treatment, ensuring medical history and concerns are identified.&nbsp; • &nbsp; &nbsp;Protect the guest experience by moving quietly around the treatment room and in corridors.&nbsp; • &nbsp; &nbsp;Use the correct quantities of products as specified by the manufacturer and not exceed that amount. • &nbsp; &nbsp;Maintain linen and product levels in the treatment rooms, ensuring trolleys are stocked, clean and organized as per the spa standards. • &nbsp; &nbsp;Follow treatment room opening and closing procedures correctly, reporting any maintenance issues to the SPA Manager/Director of Wellness. • &nbsp; &nbsp;Maintain the highest standard of guest services by following Guerlain protocols and displaying genuine care and attention to detail. • &nbsp; &nbsp;Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues. • &nbsp; &nbsp;Always ensure confidentiality including data protection, medical details and any information provided in confidence by the client. • &nbsp; &nbsp;Report any guest complaints to the SPA Manager/Director of Wellness so that they can be handled promptly and effectively.&nbsp; • &nbsp; &nbsp;Perform all treatments in a professional, hygienic and safe manner for all clients, updating knowledge and training regularly. • &nbsp; &nbsp;Responsible for the cleanliness, sterilization and hygiene of all equipment, products and linens in the treatment and preparation areas, following Guerlain protocols.&nbsp; • &nbsp; &nbsp;Day-to-day responsibility for equipment, products, cleanliness and hygiene of the treatment and preparation areas. • &nbsp; &nbsp;Receive training on all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards. &nbsp; • &nbsp; &nbsp;Act responsibly at all times in relation to personal safety along with the safety of colleagues and guests of the spa. • &nbsp; &nbsp;Support the Spa Attendants where required in maintaining cleanliness and hygiene in the spa facilities.&nbsp; • &nbsp; &nbsp;Maintain a high standard of appearance and personal hygiene as laid down by the Spa Director.&nbsp; • &nbsp; &nbsp;Always be punctual and prepared in advance of treatments. • &nbsp; &nbsp;Support all departments in the spa including covering reception and spa attendant duties as and when required. • &nbsp; &nbsp;Must adhere to training as set down by the Head Therapist and attend all training courses as deemed necessary. • &nbsp; &nbsp;To assist with any other duties as required by the Director or another member of the management team.Skills, Experience &amp; Educational Requirements • &nbsp; &nbsp;Certification by a recognized institute • &nbsp; &nbsp;Minimum of 3 years’ experience in relevant positions. • &nbsp; &nbsp;Excellent knowledge of English • &nbsp; &nbsp;Excellent communication skills

Spa Therapist, Guerlain Spa | One&Only Aesthesis, Athens (8244)

A Guest Relations Agents needs to deal with guest requirements in a courteous, charming and professional sales-oriented manner following the company standards and procedures. To participate in all activities of the Front Office such as handling daily transactions accurately, answering and transferring telephone calls, escorting guests to their rooms and showing all hotel facilities.Applicant’s main accountabilities:<ul><li>Manage the efficient operation of the Guest Relations Office engaging in all related tasks and procedures</li><li>Respond to special requests from guests and follow up to ensure that their needs have been met successfully</li><li>Listen to and address possible complaints effectively</li><li>Ensure the highest standards of guest care is maintained</li><li>Provide a friendly, efficient and courteous service at all times</li><li>Operate relevant switchboard, call center and reservations software as per all Front Office related activities</li><li>Excellent personal presentation at all times</li></ul>Applicant’s main qualifications:<ul><li>Bachelor’s degree or equivalent in Hospitality, Business Administration or relevant field.</li><li>Excellent command of English language. Knowledge of a second foreign language (preferably German, Russian, French, Italian or Hebrew) would be considered as extra asset.</li><li>Minimum 2 years of relevant experience in a 5* property</li><li>Knowledge of hotel management software (Protel) is an advantage.</li></ul>Applicant’s main capabilities &amp; values:<ul><li>Excellent communication and people skills</li><li>Organizational and multitasking abilities</li><li>Professionalism / Responsibility</li><li>Critical thinking and Results orientation</li><li>Leadership skills and team spirit</li><li>Enthusiastic, friendly &amp; self-motivated personality, eager to learn, develop and be part of a growing team</li></ul>

A Front Office Receptionist needs to deal with guest requirements in a courteous, charming and professional sales-oriented manner following the company standards and procedures. To participate in all activities of the Front Office such as handling daily transactions accurately, answering and transferring telephone calls, escorting guests to their rooms and showing all hotel facilities.Applicant’s main accountabilities:<ul><li>Manage the efficient operation of the Front Office engaging in all related tasks and procedures (check in-out, welcoming guests, payments/orders process, deal with any special requests, complaints etc.)</li><li>Ensure the highest standards of guest care is maintained</li><li>Provide a friendly, efficient and courteous service at all times</li><li>Operate relevant switchboard, call center and reservations software as per all Front Office related activities</li><li>Excellent personal presentation at all times</li></ul>Applicant’s main qualifications:<ul><li>Bachelor’s degree or equivalent in Hospitality, Business Administration or relevant field.</li><li>Master’s degree or equivalent in Hospitality, Business Administration or relevant field would be considered as extra asset.</li><li>Minimum 2 years of relevant experience in a 5* property</li><li>Excellent command of English language. Knowledge of a second foreign language (preferably French, German, Russian, Italian or Hebrew) would be considered as extra asset</li><li>Knowledge of hotel management software (Protel) is an advantage</li></ul>Applicant’s main capabilities &amp; values:<ul><li>Excellent communication and people skills</li><li>Organizational and multitasking abilities</li><li>Professionalism / Responsibility</li><li>Critical thinking and Results orientation</li><li>Leadership skills and team spirit</li><li>Enthusiastic, friendly &amp; self-motivated personality, eager to learn, develop and be part of a growing team</li></ul>

Front Office Receptionist

The Officer, Security, is responsible for maintaining a safe and secure environment for guests and colleagues by patrolling and monitoring the premises, personnel, and company assets.Key Duties and ResponsibilitiesSecurity Patrols:<ul><li>Secure premises and personnel by patrolling property, monitoring surveillance equipment, inspecting buildings, equipment, and access points, and permitting entry as necessary.</li><li>Obtain help by sounding alarms when needed.</li></ul>Loss Prevention:<ul><li>Prevent losses and damages by reporting irregularities, informing violators of policy and procedures, and restraining trespassers.</li><li>Complete reports by recording observations, information, occurrences, and surveillance activities, interviewing witnesses, and obtaining signatures.</li></ul>Environmental Monitoring: Maintain a secure environment by monitoring and adjusting building and equipment controls as required.Equipment Maintenance:<ul><li>Ensure the operation of security equipment by completing preventive maintenance, following manufacturer's instructions, troubleshooting malfunctions, and calling for repairs when necessary.</li><li>Evaluate new equipment and techniques as needed.</li></ul>Team Contribution: Contribute to the team effort by accomplishing related tasks as required.Additional Duties: Perform any other duties as assigned by the security management team.Skills, Experience &amp; Educational Requirements&nbsp;<ul><li>High School Diploma</li><li>Minimum of 1 year of experience in relevant positions</li><li>Professional qualification from a recognized institute</li><li>Good knowledge of English</li><li>Physically fit</li></ul>What we offer<ul><li>Competitive salary and benefits</li><li>Comprehensive training and development opportunities</li><li>40-hour workweek on a rotating schedule, with 2 days off per week</li><li>Complimentary staff meals during shifts</li><li>Private health insurance and prepaid bonus card</li><li>Special discounts at partnered businesses</li><li>An exciting work environment in one of the world’s most exclusive destinations</li></ul>&nbsp;

Security Officer | One&Only Aesthesis, Athens (16968)

Assist the Manager of Reservations in guiding the reservations team to achieve departmental objectives and core values. Enhance guest experience and repeat clientele by supporting the implementation of procedures to maximize revenue and other selling opportunities. Ensure adherence to company standard operating procedures while delivering high-quality services.&nbsp;Key Duties and Responsibilities • &nbsp; &nbsp;Assist in achieving departmental annual objectives and support the team in working together towards these goals. • &nbsp; &nbsp;Support in conducting regular one on one meetings with the reservations colleagues • &nbsp; &nbsp;Lead the departmental champions program and provide regular updates to the reservations manager • &nbsp; &nbsp;Address guest complaints by reviewing and responding within 24 hours, ensuring satisfactory resolution for both the guest and the organization. • &nbsp; &nbsp;Monitor and control Reservations operations according to departmental standards. • &nbsp; &nbsp;Assist&nbsp; • &nbsp; &nbsp;Ensure all incoming calls to the Reservations department are handled promptly, courteously, and professionally, reflecting the highest standards of service and maximizing conversion opportunities. • &nbsp; &nbsp;Actively take reservations calls when required, supporting the team during peak periods and ensuring seamless service delivery. Ensure the proper functioning of all communication systems, Alice, SAGA, Review Pro, and telephone equipment. Report any malfunctions to IT or Engineering promptly • &nbsp; &nbsp;Monitor the reservations inbox and ensure that global standards for response time is maintained • &nbsp; &nbsp;Oversee extranet reservations&nbsp; • &nbsp; &nbsp;Coordinate agent commission payment with finance • &nbsp; &nbsp;Attend management meetings when required • &nbsp; &nbsp;Support the management of third-party sites and ensure proper implementation of reservations procedures. • &nbsp; &nbsp;Ensure the team is aware of all promotional rates and packages and support the use of effective selling techniques such as up-selling, cross-selling, and suggestive selling. • &nbsp; &nbsp;Monitor telephone call volumes and report trends to the Manager of Reservations. • &nbsp; &nbsp;Assist in processing daily correspondence checks and ensure all guest information and requests are accurately entered in the system. • &nbsp; &nbsp;Conduct regular spot checks within the department to ensure adherence to Standard Operating Procedures. • &nbsp; &nbsp;Update account profiles regularly to maintain a healthy database. • &nbsp; &nbsp;Support team development to maintain high standards for relationship building, customer service, and selling techniques. • &nbsp; &nbsp;Oversee no-show and late cancellation processes with colleagues to ensure incremental revenue is booked daily. • &nbsp; &nbsp;Maintain a comprehensive filing system in the Reservations department. • &nbsp; &nbsp;Conduct on-the-job training and appraisal sessions with the team, under the supervision of the Manager of Reservations. • &nbsp; &nbsp;Assist with any other duties as required by the Manager of Reservations or another member of the management team. • &nbsp; &nbsp;Submit monthly departmental schedule&nbsp; Skills, Experience &amp; Educational Requirements&nbsp; • &nbsp; &nbsp;Bachelor’s degree • &nbsp; &nbsp;Minimum 4 years’ experience in a similar role within Reservations or significant experience in a contact center or similar field • &nbsp; &nbsp;Proficiency in English; knowledge of another language is an advantage • &nbsp; &nbsp;Excellent communication skills • &nbsp; &nbsp;Customer service oriented • &nbsp; &nbsp;Financial understanding

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