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As a Senior Payments Specialist, you will lead the strategic planning and development of banking payment solutions (domestic &amp; cross-border), ensuring technological excellence, compliance with banking regulations and a seamless customer experience. You will serve as a key liaison between technology teams, business strategy and regulators. The ideal candidate should possess a strategic mindset and customer service orientation along with the ability to operate effectively in a dynamic environment and show commitment to the achievement of the team’s and the Organization’s goals.Responsibilities:• Planning and proposing the strategic development of payment products, A2A, fixed and payments• Analysis of customer needs• Monitoring market trends and competition• Monitoring technological developments and legal framework in the payments sector• Making proposals regarding the development of new products and services• Analysis of payment services pricing policy• Monitoring the life cycle of products, their profitability and their efficiency• Planning promotional actions to increase the Bank's active customers and the Unit's important metrics• Participation in the training of branch staff and the production of educational material• Conducting of ad hoc product and customer portfolio studies• Manage relations with authorities (e.g. DIAS, AADE etc.)• Preparation and monitoring of the unit's annual budget.Qualifications:• University degree in Business Administration or Finance• Postgraduate degree in a related field (desirable)• At least 7 (seven) years of experience in payment development roles in a banking or financial environment.• Excellent knowledge of SEPA Credit Transfers, Direct Debits, SWIFT MT &amp; MX, ISO 20022, Open Banking APIs.• Very good knowledge of the English language, written and spoken• Very good PC skills with emphasis on the use of MS Office applications• Understanding of IPS, AML/KYC, GDPR regulations and their respective impacts on payment products.• Leadership and coaching skills and the ability to motivate teams• Results-oriented• Very good communication skills• Effective crisis management skills and ability to solve complex problems• Ability to plan and manage time effectively• Flexibility, adaptability and the ability to manage change in a constantly evolving environment.

Senior Payments Specialist

Guest Service:&nbsp;Greet guests warmly, take drink orders, and provide excellent customer service throughout.Beverage Preparation:&nbsp;Prepare alcohol and non-alcoholic beverages according to the established sequence of service.Inventory Management:&nbsp;Monitor stock levels, restock supplies, and assist with inventory control.Teamwork:&nbsp;Collaborate with management to ensure smooth bar and restaurant operations.Cleanliness &amp; Safety:&nbsp;Keep the bar area clean, organized, and compliant with health and safety regulations.Qualifications &amp; ExperiencePrevious experience within a bar/restaurant, preferably in a hotel environment.Fluency in English, with an additional language being a plus.Degree/Diploma in Hospitality/Tourism.Excellent communication and customer service skills.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.GrowHave room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Accommodation &amp; daily transportation.Full board meals.Departmental training.

Bartender

TITAN Greece&nbsp;has an excellent opportunity for a&nbsp;Sales Representative based in Kamari Plant.The Sales Representative manages a customer portfolio for profitability, segment coverage, and growth potential, according to Titan’s procedures and commercial policy. The position reports to the&nbsp;Area Sales Manager.Responsibilities<ul><li>Identifies customer needs and proactively promotes TITAN brand</li><li>Monitors sales per prefecture and customers for whom he/she is responsible within corporate guidelines, to meet sales and service objectives in assigned territory</li><li>Visits directly his/her clients and follows up on the development of their accounts</li><li>Maintains strong customer relationships and is proactive in understanding customer&nbsp;needs</li><li>Maintains a strong grasp of all competitors’ actions, prices, and strategies</li><li>Develops new customers and leverages relationships to grow customer base</li><li>Ensures the timely and full collection of customer debts within the framework of corporate credit policy, to protect the company’s interests and minimize financial risk</li><li>Represents TITAN within local and government authorities as well as community representatives, to contribute to the increase of influence and the promotion of the company’s brand.</li><li>Operates within TITAN’s safety &amp; environmental policies and best practices</li><li>Travel requirements within the assigned region: 50% of the time</li></ul>Qualifications<ul><li>Bachelor's Degree</li><li>Prior commercial experience required (business development, marketing, sales,&nbsp;channel management)</li><li>Sales experience in the construction industry (RMX concrete, aggregates, paving etc.)or direct construction experience would be considered an asset</li><li>Greek native speaker with excellent use of the English language both oral and written Excellent written and oral communication skills</li><li>Innovative thinking and eagerness to implement change</li><li>Negotiating skills</li><li>Proficient in MS Office applications</li><li>Driving License</li><li>Military Service fulfilled (if applicable)</li></ul>What we offer<ul><li>Private health insurance</li><li>Pension plan</li><li>Annual checkup</li><li>Performance bonus</li><li>Prepaid cards for supermarket</li><li>Learning and Development opportunities</li><li>Wellness programs&nbsp;</li></ul>

Sales Representative 25204

What You’ll Do Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team.You’ll report to the Operations Manager. We’re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.During a Typical Day, You’ll· Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects· Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.· Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed· Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes· Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancyWhat You Bring to the Role&nbsp;· Associate degree, technical school, or equivalent work experience· Utilize time management skills for priority tasks to make informed decisions, ensuring timely and decisive action· Engage and support your team while focusing on the overall team performance in a dynamic environment· Demonstrate empathetic leadership by maintaining composure and professionalism while handling conflicts with diverse team members· Customer-focused mindset to support high standards of accountability, facilitating effective communication, and providing support, helping to maintain a realistic outlook.· Comfortable with computer systemsWhat You Can Expect&nbsp;· Supportive of your career and professional development· An inclusive culture and community minded organization where giving back is encouraged· A global team of curious lifelong learners guided by our company values· Ask us about our paid time off (PTO) and wellness and healthcare benefits· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) .Visit https://mybenefits.ttec.com/ for more information.

German Speaking Team Lead, Service Delivery - Bilingual

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.&nbsp;As a&nbsp;Sales Service Delivery Team Lead&nbsp;working on site in Athens, you’ll be a part of bringing humanity to business. #experienceTTECWhat You’ll DoDo you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team.You’ll report to the Senior Sales Manager. We’re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.During a Typical Day, You’ll<ul><li>Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects</li><li>Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.</li><li>Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed</li><li>Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes</li><li>Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy</li></ul>What You Bring to the Role<ul><li>Associate degree, technical school, or equivalent work experience</li><li>Promote a performance-driven culture and always work towards reaching for amazing, mentor and inspire others</li><li>Utilize time management skills and manage priority tasks</li><li>Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks</li><li>Customer-focused mindset</li><li>Comfortable with computer systems</li></ul>What You Can Expect&nbsp;<ul><li>Leaders who are supportive of your career and professional development</li><li>An inclusive culture and community minded organization where giving back is encouraged</li><li>A global team of curious lifelong learners guided by our company values</li><li>Ask us about our paid time off (PTO) and wellness and healthcare benefits</li><li>And yes... a competitive compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)</li><li>Visit https://mybenefits.ttec.com/?manual for more information.</li></ul>

Spanish/Portuguese Team Lead, Sales Service Delivery

Are you passionate about luxury products?&nbsp; Then joining L’Oréal Luxury Product Division Retail Structure, in the role of “Beauty Advisor” might be the opportunity that you’ve been looking for!&nbsp; At L’Oréal Luxury Products Division (LLD), we create offline and online brand experiences that make our customers the center of our iconic brand universe. We make the customer the hero of our brand story. Every day we push boundaries in the world of traditional and digital strategies to advance the brand building, the retail excellence and the digital engagement creating real emotion through memorable brand experiences and creative marketing initiatives.&nbsp; Now we are looking for a Beauty Advisor! &nbsp; You will… As a Beauty Advisor, you will provide exceptional service in store customers whilst achieving business targets and driving brand awareness. You have a real passion for communicating.&nbsp; Training will be provided for this role but passion, product knowledge and the ability to learn digital tools quickly must be skills you are ready to utilize. &nbsp; &nbsp; Responsibilities · &nbsp; &nbsp; &nbsp; Able to demonstrate fundamental product knowledge (features, benefits, usage) and application techniques. Provide service and beauty advice to create positive customer experience&nbsp; · &nbsp; &nbsp; &nbsp; Generate sales to achieve sales target by applying brand selling method, product knowledge and able to follow basic service flow. Maximize selling opportunity by link-selling&nbsp; · &nbsp; &nbsp; &nbsp; Support daily operations at point of sales (POS) activities&nbsp; · &nbsp; &nbsp; &nbsp; Follow brand CRM procedures to recruit and retaining customers&nbsp; · &nbsp; &nbsp; &nbsp; Maintaining the point of sale quality and merchandising: maintain appearance and cleanliness of the POS, merchandising, ensure on shelf product availability&nbsp; · &nbsp; &nbsp; &nbsp; Masters POS system (e.g. IPPOS; MS outlook etc.) and operation procedures &nbsp; · &nbsp; &nbsp; &nbsp; Responsible to acknowledge/record all customer complain and issues&nbsp; · &nbsp; &nbsp; &nbsp; Communicate to Counter / Field Manager useful information about competition, clients or all other key events occurring at POS&nbsp; · &nbsp; &nbsp; &nbsp; Develop and maintain positive relationship with department store floor managersUsing live chat, social media, and virtual teleconsultations you will act as a brand ambassador, targeted on your product sales just as when you are in store&nbsp; If you feel excited by this job opportunity, then go through the below job&nbsp;criteria and you are one step closer to joining L’Oréal Hellas: &nbsp;· &nbsp; &nbsp; &nbsp; Previous experience in customer service (preferably in the Beauty sector)&nbsp; · &nbsp; &nbsp; &nbsp; Exceptional written communication skills with an ability to share the same empathy and guidance that customers expect in store&nbsp; · &nbsp; &nbsp; &nbsp; Strong customer service mindset&nbsp; · &nbsp; &nbsp; &nbsp; Self-motivated to work remotely and meet or exceed targets, using reporting tools to track against KPI’s&nbsp; · &nbsp; &nbsp; &nbsp; Ownership over the questions you are required to respond to, doing so effectively and in a timely manner while knowing when to escalate&nbsp; · &nbsp; &nbsp; &nbsp; Strong time management and organizational skills to manage high volume of online interaction as well as continuing this in store&nbsp; · &nbsp; &nbsp; &nbsp; Digitally savvy – you pick up digital tools quickly and know how to be effective using social media&nbsp; · &nbsp; &nbsp; &nbsp; Embrace change as this role has room to grow and so does the successful candidate&nbsp; · &nbsp; &nbsp; &nbsp; Convey passion and master story telling verbally and through your writing&nbsp; · &nbsp; &nbsp; &nbsp; Connect with our clients to provide good solutions and after sales/clientele&nbsp; · &nbsp; &nbsp; &nbsp; Ability to work flexibility during retail hours, which is likely to include evenings, weekends, and holidays&nbsp; We are looking for our new BA to start in as soon as possible. We are reviewing applications and inviting for interviews on a rolling basis, so do not wait and apply for a&nbsp;position with great challenges and opportunities including an individual career plan, an extensive catalogue of e-learnings, competitive personnel benefits, modern offices, and a dynamic working environment with engaged and passionate colleagues.

Beauty Advisor for Luxury Products Division 230523

In this role you will execute service work with low to medium complexity in accordance with ABB standard processes, quality standards and safety guidelines. You will be in close cooperation with customers and other ABB teams, acting as the technical point of contact while delivering quality and satisfying customer service.Reporting to the Service Manager, you will be responsible for providing routine maintenance and on-site or remote technical support.&nbsp;The position involves travelling within Greece &amp; occasionally international travel, as you will have the opportunity to provide hands-on assistance at customer sites.You will mainly be accountable for:<ul><li>Performing service tasks such as installation and commissioning of equipment, identifying technical problems, making analysis through remote or on-site activity in different service categories (installation and commissioning, routine maintenance, extensions, replacements etc.)</li><li>Consulting with and advising customers on the best service solutions in accordance with standard processes, procedures and safety guidelines</li><li>Creating and maintaining strong relationships with customers, appreciating their needs and providing specialist assistance and solutions</li><li>Coordinating and executing specialist projects through planning, meeting milestones and regular reviews</li><li>Troubleshooting simple equipment failure and making recommendations to avoid repeating the problem in the future</li><li>Identifying opportunities to develop new service applications, equipment and methods &nbsp;</li></ul>Qualifications for the role:<ul><li>Electrical Engineering educational background (with License to practice)</li><li>Ideally, 2-5 years of experience in relative industry</li><li>Hands-on experience in servicing, maintenance, commissioning and repairing of frequency drives, UPS, solar inverters will be an asset</li><li>Sound knowledge of MS Office &amp; Outlook. Knowledge of SAP &amp; Salesforce, will be a plus</li><li>Driver’s license. Ability to travel to domestic and international sites</li><li>Very good knowledge of Greek &amp; English language&nbsp;</li><li>A collaborative, solution-focused approach and strong communication skills</li></ul>We also offer our employees the following benefits:<ul><li>Receive attractive remuneration based on your experience and skills</li><li>Additional financial benefits, such as annual bonus and internal share purchase program.&nbsp;</li><li>Private medical plan (including offers for family members)</li><li>Private Pension Plan</li><li>Seize individual development and training opportunities, from job specific to soft skills</li></ul>

Field Service Engineer (Motion)

We are looking for a passionate Customer Care Agent to join our Commercial team at SKY express. In this role, you will play a key part in delivering high-quality post-flight customer support, handling inquiries, complaints, and compensation claims in line with EU Regulation 261/2004 and internal policies. By ensuring accurate case assessment, compliant decision-making, and clear communication, you will actively contribute to service recovery and a positive customer experience.Responsibilities:<ul><li>Manage post-flight cases, complaints, and compensation claims in line with EU Regulation 261/2004.</li><li>Deliver professional, timely, and customer-focused support across all post-flight communication channels.</li><li>Resolve customer issues efficiently using a solution-oriented, empathetic, and service-driven approach.</li><li>Maintain accurate CRM case records, documentation, and customer correspondence.</li><li>Ensure compliance with internal procedures, data accuracy standards, and confidentiality requirements.</li><li>Collaborate with internal teams to deliver complete and customer-ready case resolutions.</li></ul>Competencies:<ul><li>Strong customer-focused mindset and problem-solving capability.</li><li>Excellent verbal and written communication and negotiation skills.</li><li>Team-oriented, with a positive and professional attitude.</li><li>Ability to multitask and work effectively under pressure.</li><li>Results-driven, proactive, and detail-oriented, with a strong sense of ownership.</li></ul>Requirements:<ul><li>High School Diploma or equivalent.</li><li>Minimum 2 years of Customer Service experience is required. Aviation or hospitality experience is an asset.</li><li>Fluency in Greek and English (verbal and written).</li><li>Proficient in IT (excellent knowledge of MS Office suite). Familiarity with CRM systems is considered an asset.</li></ul>Why Join Us?<ul><li>Competitive Salary &amp; Allowances.</li><li>Continuous Training &amp; Professional Development.</li><li>Travel benefits on SKY express flights (extended to first-degree family members).</li><li>Join an airline with a strong commitment to safety, reliability, and operational excellence.</li><li>A supportive and collaborative work culture that values innovation and safety.</li></ul>

Customer Care Agent

Reservation Processing: Handle reservations across various channels, maintaining accurate records in the Opera Property Management SystemRate and Package Knowledge: Possess thorough understanding of room types, rates, and packages to support the commercial strategy set by revenue managementCommunication and CRM Management: Manage daily communications, maintain files, and create quotations and confirmations using CRM systemsFront Desk Liaison: Coordinate with front desk staff to relay reservation details and manage cancellations or modificationsRate Monitoring and Forecasting: Conduct daily rate checks, monitor room availability, and assist in forecasting room revenue and occupancyCustomer Service Excellence: Provide exceptional customer service, including local recommendations and guidance, while adhering to operational standardsWhat will you bring?Previous experience in reservations or front office, ideally within the Tourism/Hospitality or Luxury industryFluency in German&nbsp;and EnglishA degree or diploma in Tourism or Hospitality is beneficialFamiliarity with Hospitality Software (Opera, Fidelio, Protel, Ermis, etc.) is advantageousExcellent verbal and written communication abilities, particularly in customer-facing scenariosFlexible and adaptableWhat we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.Grow&nbsp;Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Private health insuranceFlexible working model

Rooms Reservation Agent - German Speaker

Job Position: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Reservations AgentRef:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; HH/RALocation: &nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;Lardos, South RhodesCompany: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; H HOTELS COLLECTIONAbout us:At H Hotels Collection we operate with innovation and determination, supporting our people, local communities and the environment. Our passion is to evolve, shape standards and surpass ourselves, creating unique experiences and relationships. We establish relationships of safety and reliability with everyone, promote authenticity, operate with honesty and establish relationships of trust on which we build our future and growth.Job description:We are looking for an experienced and dynamic Reservations Agent. The successful candidate will support the reservation team in the daily operation, for the continuous reception and registration of hotels reservations in the Property Management System.Key responsibilities:<ul><li>Processing reservations by e-mail, telephone or web platforms.</li><li>Assisting and advising customers who may be choosing from a variety of travel options.</li><li>Making reservations for customers based on their various requirements and budgetary allowances.</li><li>Checking the availability of accommodation on the customers’ desired travel dates.</li><li>Processing payments and sending confirmation details to customers.</li><li>Sorting out any issues that may arise with bookings or reservations.</li><li>Selling and promoting reservation services.</li><li>Answering any questions customers might have about the reservation process.</li><li>Up-selling, when appropriate, by informing customers of additional services or special packages such as upgraded accommodations.</li><li>Providing support to customers who may need to amend or cancel a reservation.</li><li>Archive and filing of all the reservations related records</li><li>Updating PMS with reservations received by the internet or via tour operator.</li><li>Close cooperation with the Sales Department for revenue and availability related issues.</li><li>Other reservations department related activity as per the company’s requirements</li></ul>&nbsp;Qualifications<ul><li>Higher Education Degree</li><li>Experience working in reservations or public relations, preferably in the hospitality or travel industries.</li><li>Proficient in Microsoft office suite.</li><li>Full knowledge of English and German language (knowledge of additional language will be appreciated).</li></ul>Skills and experience:<ul><li>Customer-service experience.</li><li>Excellent written and verbal communication skills.</li><li>Multi-tasking and time-management skills, with the ability to prioritize tasks.</li><li>Data entry experience.</li></ul>In the context of the above position, the company offers:<ul><li>Competitive compensation package</li><li>Professional development opportunities in an ever-growing Group.</li><li>Continuous training in line with the company’s standards &amp; dynamic development</li><li>Positive and supportive working environment in an organization that respects its people, the environment and local communities.</li></ul>For all applications and information submitted, absolute confidentiality will be maintained.&nbsp;

Reservations Agent

We are seeking a skilled and detail-oriented&nbsp;ServiceNow Developer&nbsp;to join our IT Service Management team. You will be responsible for the design, development, configuration, and customization of the ServiceNow platform to support business requirements and digital transformation initiatives. The ideal candidate will have hands-on experience with various ServiceNow modules and a solid understanding of ITIL processes.Key Responsibilities:<ul><li>Design, develop, and implement ServiceNow applications and integrations.</li><li>Customize ServiceNow applications and facilitate the rollout of new applications and modules.</li><li>Work with stakeholders to gather requirements and translate them into technical solutions.</li><li>Create and maintain technical documentation, including design specifications, test plans, and user manuals.</li><li>Collaborate with cross-functional teams to ensure platform scalability and performance.</li><li>Perform regular system maintenance, updates, and patches.</li><li>Develop workflows, business rules, client scripts, UI policies, and other ServiceNow components.</li><li>Integrate ServiceNow with other systems via REST/SOAP APIs.</li><li>Troubleshoot and resolve issues related to the ServiceNow platform.</li></ul>Required Qualifications:<ul><li>Bachelor's degree in Computer Science, Information Technology, or related field.</li><li>2–5+ years of hands-on experience with ServiceNow development.</li><li>Strong understanding of ServiceNow modules: Incident, Problem, Change, CMDB, Service Catalog, and Knowledge Management.</li><li>Experience with scripting languages such as JavaScript and Glide.</li><li>Familiarity with ITIL best practices.</li><li>Experience with ServiceNow integrations (REST, SOAP, MID Server).</li><li>ServiceNow Certified System Administrator (CSA) or higher certification (preferred).</li></ul>Preferred Qualifications:<ul><li>Experience with Scoped Applications and Flow Designer.</li><li>Knowledge of Agile/Scrum methodologies.</li><li>Experience with Performance Analytics, Virtual Agent, or HRSD is a plus.</li><li>ServiceNow Developer or Implementation Specialist certifications.</li></ul>Soft Skills:<ul><li>Excellent problem-solving and analytical skills.</li><li>Strong verbal and written communication.</li><li>Ability to work independently and in a team-oriented, collaborative environment.</li><li>Detail-oriented with a focus on delivering high-quality work.</li></ul>

SERVICE NOW CONSULTANT

Tesla is seeking a Service Operations Analyst to join our team. This role is integral to the success of our service organization and will directly help with providing our customers with an excellent service experience and help realize our mission to accelerate the world’s transition to sustainable energy.In this role, you will support our organization to build, manage and action our service performance measurement tools and routines. You will work together with our Regional Director and Service Performance Lead to perform the needed data analytics, reporting building, project management and operational tasks.Τι θα κάνετε<ul><li>Develop and manage comprehensive reporting and analytics to identify key operational improvements for local service operations</li><li>Lead performance management routines with Area Managers and support with action identification and implementation</li><li>Support Service Country Manager and/or Service Performance Lead in day-to-day operations</li><li>Collaborate on service strategy identification and setting for Central Europe region</li><li>Resolve incoming issues and requests from stakeholders in a timely manner</li><li>Collaborate and interact with EMEA and HQ teams on service performance and regional initiative implementation</li></ul>Τι θα έχετε μαζί σας<ul><li>Demonstrated success in setting goals and priorities, and driving for results</li><li>Strong analytical skills and ability to manage and interpret mass data</li><li>Ability to work in a fast-paced environment with attention to detail</li><li>Creative problem-solving skills to drive continuous improvements</li><li>Excellent communication skills and ability to establish strong working relationships</li><li>Strong team player with an interest in automotive techniques related to repair and servicing of vehicles</li><li>Digitally savvy and able to adapt quickly to new technology and systems</li></ul>

Service Operations Analyst (Balkans)

We are currently hiring a Supply Chain/Logistics-oriented professional with strong analytical and IT skills. The position is on the edge of Supply Chain operations and the role is responsible to effectively facilitate the Perfect Order Cycle, manage exceptions, claims and requests, in order to provide top-class service to our customers.&nbsp;Position snapshot Nestlé Head Office, Athens, Greece Reporting to: Customer Solutions Analyst Manager Contract: Permanent position&nbsp;A day in the life…<ul><li>Ensure the smooth execution of order-to-cash daily process by:</li><li>Resolving issues across end-to-end process enabling the timely execution of all orders</li><li>Handling of customer claims, requests, and returns/refusals in a timely manner</li><li>Preparing KPIs for meetings and do ad-hoc analysis of data when necessary</li><li>Contributing in department’s activities such as participating in innovation projects, improvement initiatives,etc.&nbsp;to achieve the above it is necessary to collaborate closely with internal teams (other Supply Chain teams,Sales, Finance, IT, etc.), external partners (3PLs, distributors, etc.) and directly with our Customers.</li></ul>&nbsp;What makes you successful<ul><li>Bachelor’s degree in business related field or science / engineering / information systems. Specialization or masters in Supply Chain or Logistics will be considered a plus</li><li>Strong analytical skills and good MS office knowledge (especially excel). Experience in SAP, Power BI,Power Apps, Power Query or VBA in Excel will be considered a plus</li><li>Service oriented mindset and excellent communication skills</li><li>Ability to work in a team and on projects</li><li>Fluency in Greek &amp; English</li><li>Experience in similar position (especially in a relevant industry or multinational organization) will beconsidered a plus</li></ul>&nbsp;Why you should apply&nbsp; Enjoy the wide range of Nestlé benefits such as:<ul><li>competitive salary &amp; performance bonus</li><li>meal vouchers</li><li>comprehensive Pension, Health Care &amp; Life Insurance programs</li><li>increased Parental leaves for both caregivers and Baby Support plan</li><li>Flexible Work policy</li><li>Wellbeing and Recognition days off</li><li>“Bring Your Pet At Work” &amp; Pet Support plan</li><li>free car parking</li><li>in-house restaurant and mini market</li><li>participation to health and wellness activities and much more&nbsp;</li></ul>

SC Customer Solutions & Process Optimization Analyst

As a Receptionist and, you will provide professional administration services to the Athens office and its visitors. You will support the facilities and administration team to ensure that the office is maintained safely, providing a pleasant working environment as well as supporting team administration requirements in an accurate and timely manner.Key responsibilitiesFront of House, Communication &amp; Employee/Visitor Support<ul><li>Ensure the smooth running of daily office operations to support overall employee efficiency</li><li>Act as the first point of contact for internal and external communication, including phone calls, emails, and general enquiries</li><li>Facilitate clear and professional communication between internal teams and external stakeholders</li><li>Provide a high standard of service to visitors and employees, responding to requests and needs promptly and professionally</li><li>Welcome, register, and escort visitors, ensuring a professional and seamless front-of-house experience</li><li>Manage meeting room bookings, ensuring rooms are appropriately prepared, scheduled, and turned over efficiently</li><li>Support meetings and office events through coordination, setup, and logistical assistance</li><li>Prepare meeting agendas and take minutes when required</li><li>Handle sensitive and confidential information with discretion, ensuring compliance with privacy and security policies</li><li>Adapt to changing priorities while ensuring deadlines and service standards are consistently met</li></ul>Office Administration &amp; Operational Support<ul><li>Provide comprehensive administrative support across departments, assisting with day-to-day operational requirements</li><li>Maintain accurate and well-organised physical and digital filing systems, ensuring accessibility and data integrity</li><li>Support efficient management of office resources, including supplies, equipment, and workspace utilisation</li><li>Coordinate procurement of office supplies and services, ensuring timely delivery and cost efficiency</li><li>Process invoices and payment requests in accordance with internal procedures</li><li>Assist with budget tracking and monitoring of office-related expenditure</li><li>Support onboarding of new employees, including workspace preparation, system access coordination, and induction support</li><li>Assist in planning and coordinating office events, meetings, and conferences, including logistics and scheduling</li></ul>Facilities, Security &amp; Workplace Support<ul><li>Support facilities management activities, including maintenance coordination, office upkeep, and service resolution</li><li>Liaise with cleaning and facilities teams to ensure a safe, clean, and professional working environment</li><li>Manage access control systems, including issuing security access cards, monitoring visitor entry, and maintaining accurate logs</li><li>Escort technicians and contractors on-site and support maintenance or repair works as required</li><li>Proactively identify and address facilities-related issues to ensure smooth office operations</li><li>Ensure meeting rooms, kitchens, and shared spaces are consistently maintained to a high standard</li></ul>Required qualifications<ul><li>Minimum 1 year experience in Reception or Facilities department</li><li>Previous experience in customer service and dealing with VIP/high-profile guests is essential</li><li>Fluent in Greek and English (native or professional level in both languages)</li><li>Proficient in Microsoft Outlook, Excel, and Word (intermediate/sufficient level)</li></ul>Attributes for success<ul><li>Teamwork Skills: Team-oriented with the ability to work independently</li><li>Effective Communication​: Strong verbal and written communication skills</li><li>Customer Focus: Thrives in customer-facing environments and consistently delivers excellent service</li></ul>

Receptionist

H Hotels Collection&nbsp;is seeking an experienced&nbsp;Regional Reservation Manager&nbsp;to oversee reservations operations across all H Hotel Collection properties in Rhodes. You will lead a team of agents, ensure the smooth handling of bookings from multiple channels, monitor occupancies, manage cancellations, and issue stop sales or extra allotments when needed. Working closely with sales and auditing teams, this role requires strong leadership, attention to detail, and proven multi-property reservation management experience.What You’ll Do:<ul><li>Lead and manage the reservations function across, ensuring smooth operations, compliance with company policies, accurate booking management, and maximizing occupancy and revenue while delivering excellent guest service.</li><li>Oversee the entire reservations process and ensure compliance with policies.</li><li>&nbsp;Manage daily reservations, cancellations, no-shows, and occupancy control.</li><li>Liaise with tour operators, partners, and internal departments to optimize contracts and revenue.</li><li>Responsible for the development of Reservations Department.</li><li>Ensure accurate data entry and handling of reservations.</li></ul> &nbsp;What We’re Looking For:<ul><li>Bachelor’s Degree preferably in Hospitality Management.</li><li>Minimum 3 years of experience in similar position.</li><li>Proficient knowledge of hotel systems (Opera, Opera Cloud, Protel) and Microsoft Office.</li><li>Strong customer focus with experience in delivering exceptional customer service.</li><li>Excellent written and verbal communication skills</li><li>Organizational skills, result-oriented approach.</li><li>Advanced Spoken &amp; Written English and German, additional languages are a plus.</li></ul>Why Join Us:<ul><li>Competitive compensation package.</li><li>Professional development opportunities in an ever-growing Group.</li><li>Continuous training in line with the company’s standards &amp; dynamic development.</li><li>Positive and supportive working environment in an organization that respects its people, the environment and local communities.</li></ul>For all applications and information submitted, absolute confidentiality will be maintained.

Regional Reservations Manager

Our Support Team is the glue that holds together the Wolt marketplace and ensures that poor experiences are turned into good ones, so that we can deliver industry leading customer experiences. We ensure that the operations between customers, restaurant partners and courier partners all run smoothly. As Support Team Lead you will manage a team of local Support Associates, develop the structures and processes required for the team to perform well, develop a culture where people thrive under pressure and inspire the highest-quality standard of service for our customers and partners.&nbsp;You will lead a team of 20-25 people, working closely with fellow team leads and cross-functional partners, and report directly to the Support Manager.Core responsibilities<ul><li>People management: You will lead and develop a team of 20-25 people and ensure they are competent, motivated, engaged and satisfied in their roles. You will also make sure the team has fun and enjoys coming to work. You will be a contact point between the global and local organisation and will continuously identify and implement best practices to ensure the team is always performing to the highest standards. You will also support succession planning and proactively help individuals develop and grow into more senior roles.&nbsp;</li><li>Recruiting, mentoring and managing: You will find the best talent with the right attitude while creating an environment where the team can develop through encouragement and empowerment. You will be providing performance feedback and making sure your team meets KPIs.&nbsp;</li><li>Leading by example and setting the standard: At Wolt, our Support Team knows that customer interactions serve a larger purpose than simply fixing problems. You will lead by example and raise the bar of the service we provide. You set targets for yourself and your team and walk the extra mile to beat new records as a company.&nbsp;</li><li>Leading operations: You’re an operative leader that creates structure and sets the direction for the team. You develop clear guidelines and rules so that the team can handle a high volume of interactions daily and under pressure. You ensure that the team has the training they need to work both independently and collaboratively and can make good decisions live.&nbsp;</li><li>Strategizing and collaborating: You will develop strategies to improve customer service experience and satisfaction while creating engaged customers. Knowing the inner mechanics of our customer service systems, you will collaborate closely with our other teams to meet the needs of our customers and partners. You will also work closely with the other team leads locally and globally to ensure we work seamlessly at scale.&nbsp;&nbsp;</li><li>Relating and communicating: You will identify the needs and relevant tone of voice to each of our customers (courier partners, customers, and merchants) that are reaching out to us.</li><li>Analysing and optimising: You will look for patterns in incoming requests, translating it to actions and improvements, and communicating it to external partners and internal stakeholders.&nbsp;</li><li>Getting stuff done: We operate in a live environment, and you will have to make decisions quickly and on the fly, and operate well under pressure. You will need to be able to dive into the details to solve problems in the moment, while also being able to pull back and focus on the bigger picture.&nbsp;&nbsp;</li></ul>Measurement of success&nbsp;KPIs evolve over time as we grow and develop as an organisation and as you grow in your role.&nbsp;<ul><li>Team member KPIs - your primary role is to lead and develop your team, and you will shine through their performance</li><li>Engagement scores&nbsp;</li><li>Team member feedback</li><li>Adherence to all internal policies for you and your team</li><li>Ensuring adherence to scheduled shifts and monitoring all related shrinkage</li><li>Contribute to meeting QoS budgets (staff costs and net refunds)&nbsp;</li><li>Contribute to meeting all Support KPIs (e.g. CSAT, TTC, HT etc)&nbsp;</li><li>Project completion - much of the success of this role comes from continuously improving Support and our team’s performance, and we will often have have tasks and projects that will have their individual measures of success.</li></ul>Key skills and qualities<ul><li>You have already led a customer-facing team and you're excited to join our award-winning Support team.</li><li>You enjoy leading and growing a team, and do your best to make sure your team always understands the importance of their role and the purpose of providing the best possible service.</li><li>You are able to think on your feet, and multi-tasking is your second nature.</li><li>You have a large capacity for work and enjoy working under pressure.&nbsp;</li><li>You’re tech-savvy and enjoy learning and teaching others how to use our&nbsp; Support tools.</li><li>You are able to translate data into actions and make the rest of the core team understand how Support is progressing according to the KPI’s.</li><li>You have a can-do attitude and you are ready to roll up your sleeves and get to work in a fast-paced startup environment.</li><li>You are an excellent communicator and fluidly and fluently communicate internally and externally and adjust your tone to your audience, in spoken and written Greek and English.</li><li>You are customer obsessed and enjoy providing customers with an out of this world and memorable experience, every time. It’s more than just simply fixing problems.</li><li>You are team oriented and enjoy working collaboratively with a diverse team.&nbsp;</li><li>Ability to work in a flexible manner, including occasionally evenings or weekends.</li></ul>

Support Team Lead

To do the End of Day, close and back up the computer network data. Balance all the Revenue/Income Accounts and audit for accuracy of the Opera Front Office, Micros point of sales, call accounting and/or other Income generating computer systems. To print out daily Manager’s Report and distributes or sends it by local e-mail only to the authorized recipients.&nbsp;Key Duties and Responsibilities<ul><li>Maintain high visibility in public areas during peak times;</li><li>Collect guest preferences during guest’s stay, communicate to appropriate departments and act accordingly;</li><li>Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement;</li><li>Participate, as needed, in the investigation of employee and guest accidents;</li><li>Record guest issues in the guest response tracking system;</li><li>Support handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others;</li><li>Making sure all guests’ complaints are followed up and discussed during the daily meeting within the Team;</li><li>Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction;</li><li>Always seek opportunities to improve client service;</li><li>Always demonstrate effective and appropriate interaction with clients whilst maintaining a professional approach and image.</li><li>Understanding employee positions well enough to perform duties in employees' absence;</li><li>Empower employees to provide excellent customer service;</li><li>To assist with any other duties as required by the line manager or another member of the management team.</li><li>Ensure compliance with all policies, standards and procedures;</li><li>Cooperation with other hotel departments to make sure the work is planned and organized efficiently;</li><li>Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property;</li><li>Participate in the discussion of the work that affects Front Office, discuss the ways of service improvement;</li><li>Attending internal hotel meetings, presenting Front Office department;</li><li>Provide necessary reports to Finance department when needed;</li><li>Cooperate with 3rd party companies in terms of arrangements for guests and improving of level of service provided;</li><li>Credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval from the FOH Manager or Director of Rooms;</li><li>Cover night Front Office shifts when required;</li><li>Perform Front Desk/Guest Relations/Guest Services/Butler duties in high demand times;</li><li>To be in charge of Front Office in absence of Front of House Managers</li><li>Understand and implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.;</li><li>Understand and comply with security, health and safety policies and procedures of the hotel.</li></ul>&nbsp;Skills, Education or Certification<ul><li>Minimum two years working in a luxury, 5-star hotel as a Front Office/Assistant Front Office Manager</li><li>Excellent knowledge of Opera and Ms Office</li><li>Excellent knowledge of night closing procedures</li><li>Must be fluent in verbal and written English.</li><li>Must be proficient in hospitality revenue management, guest services and team development</li><li>Previous work in customer service and FoH experience preferred.</li><li>Excellent written and verbal communication skills required.</li><li>Strong leadership skills and interpersonal communication skills.</li><li>Excellent listening and comprehension skills required.</li></ul>&nbsp;Skills, Experience &amp; Educational Requirements<ul><li>Hospitality Management Degree</li><li>Excellent knowledge of Enhlish</li><li>Knowledge in OPERA/MICROS</li><li>Advance Knowledge in Microsoft Excel</li><li>Minimum one year experience in a luxury resort/hotel &nbsp;</li></ul>What We Offer:&nbsp;<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>

Night Auditor | One&Only Aesthesis, Athens (19066)

Intellectica is recruiting a hands-on and proactive&nbsp;Warehouse&nbsp;Supervisor&nbsp;on behalf of a leading Supply Chain and Logistics company. Based in Aspopyrgos, Greece and reporting to the Warehouse Manager, the successful candidate will be responsible for supervising shift-based warehouse operations, guiding frontline teams, and ensuring the smooth execution of logistics processes in line with safety protocols, service standards, and operational targets.Key activities and responsibilities of this role include:<ul><li>Overseeing the smooth execution of shift-based warehouse operations, ensuring all activities align with company standards, safety protocols, and customer expectations</li><li>Monitoring daily attendance, allocating tasks according to resource planning, and adjusting workflows to meet operational demands</li><li>Managing the full cycle of warehouse processes, including inbound, storage, picking, packing, outbound, and returns</li><li>Providing hands-on support in operational tasks when required, demonstrating a proactive and solution-oriented approach</li><li>Conducting regular inventory checks, reporting discrepancies, and performing spot or scheduled stock counts</li><li>Ensuring the availability of packaging materials and initiating timely requests for replenishment</li><li>Enforcing health, safety, hygiene, and facility access protocols in line with company policies</li><li>Delivering onboarding and refresher training to team members, ensuring compliance with procedures and operational readiness</li><li>Acting as the primary point of contact for Customer Care during the shift, managing first-level requests and escalating issues as needed</li><li>Leading, coaching, and supporting warehouse teams to achieve productivity, quality, and service targets</li><li>Completing shift checklists and operational reports accurately and on time</li><li>Any other work that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Secondary or higher education, ideally in Logistics, Supply Chain, or a related field</li><li>3–5 years of experience in warehouse or distribution centre operations, including at least 1 year in a supervisory or team-leading role</li><li>Solid understanding of warehouse processes such as inbound, storage, picking, packing, and outbound</li><li>Proven ability to manage shift-based teams and coordinate daily operational activities</li><li>Exposure to Warehouse Management Systems (WMS), ERP systems and other digital tools is considered a strong plus</li><li>Proficiency with Microsoft Office Suite</li><li>Solid understanding of workplace Health &amp; Safety standards and compliance practices</li><li>Fluent in Greek and proficient in English</li></ul>Core competencies of a successful candidate:<ul><li>Team leadership and coaching</li><li>Operational problem-solving</li><li>Clear and confident communication</li><li>Safety and quality awareness</li><li>Hands-on and proactive mindset</li><li>Customer service orientation</li></ul>

Warehouse Supervisor

SeaCrete Hotels is looking for Guest Relations SpecialistJob Description:• Complaint management and prompt customer service• Maintaining the company's high standards• Ability to Produce ReviewsCandidate profile:• Enthusiastic and pleasant personality oriented towards customer service and satisfaction• Excellent knowledge of English• Knowledge of German or French will be considered an additional asset• Professional experience in a similar position, in large 5-star hotels• Very good knowledge of Social MediaCompany benefits:• Pleasant working environment• Accommodation (for people outside the area) and three meals daily• Career development prospects• Continuous Education

GUEST RELATIONS SPECIALIST

The Sales Representative - Renovation is responsible for driving growth in the modernization and renovation business, ensuring elevators receive a second service life that benefits both the customer and Otis. This role focuses on identifying upgrade opportunities, delivering tailored modernization solutions, and enhancing safety, reliability, and performance. By partnering closely with customers and internal teams, the Sales Representative ensures sustainable business development and strengthens long-term relationships.Key Responsibilities<ul><li>Engage customers proactively to create awareness and highlight the benefits of elevator renovation.</li><li>Present tailored Otis solutions, identifying customer-specific needs and delivering value-driven proposals.</li><li>Prepare accurate configurations, pricing, and quotations for the full and partial range of Otis renovation products.</li><li>Independently negotiate and close deals, ensuring compliance with company policies.</li><li>Manage the entire sales pipeline, from lead generation (upper funnel) to deal closure (lower funnel).</li><li>Plan and forecast orders on an annual, quarterly, and monthly basis to meet business targets.</li><li>Provide reliable loss reporting and maintain transparency in sales performance.</li><li>Collaborate closely with sales support and delivery teams to ensure seamless execution and customer satisfaction.</li><li>Work in cross-functional teams for complex bids and RFQs, ensuring competitive and compliant proposals.</li><li>Act as a role model for Otis Absolutes, demonstrating integrity and commitment in all decisions and daily activities.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor’s degree in Business, Engineering, or a related field.</li><li>Fluency in Greek and English (additional languages are a plus).</li><li>Previous experience in B2B sales, preferably in technical or industrial environments.</li><li>Strong commercial acumen with a proven ability to identify and capitalize on business opportunities.</li><li>Customer-centric approach, ensuring tailored solutions and exceptional service.</li><li>​Advanced negotiation and closing skills, ensuring successful deal execution.</li><li>Results-driven mindset, focused on achieving and exceeding sales targets.</li><li>High interest and understanding of technical products, ideally within capital goods or industrial sectors.</li><li>Ability to manage long-cycle sales processes, including complex renovation projects and high-value deals.</li><li>Proficiency in CRM systems and MS Office tools, with strong organizational and planning capabilities.</li><li>Analytical skills to interpret data, forecast sales, and manage pipeline effectively.</li></ul>What We Offer<ul><li>A long-term employment opportunity with the global leader in elevator and escalator solutions.</li><li>Competitive compensation aligned with local market standards.</li><li>Comprehensive training in technical knowledge, sales processes, and soft skills.</li><li>A collaborative and supportive work environment with access to experienced mentors.</li><li>Flexible working hours and remote work options to support work-life integration.</li></ul>Ready to elevate your career? Apply today and help us build what’s next.

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