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Κύριες Αρμοδιότητες<ul><li>Συμμετοχή στην ανάπτυξη και υλοποίηση προγραμμάτων loyalty &amp; rewards.</li><li>Παρακολούθηση και ανάλυση δεδομένων για αναγνώριση τάσεων και ευκαιριών.</li><li>Ικανότητα διαχείρισης και ενημέρωσης της πλατφόρμας loyalty,</li><li>Συνεργασία με τα τμήματα Marketing, Sales και Customer Service για κοινές στρατηγικές.</li></ul>Απαραίτητα Προσόντα<ul><li>Πτυχίο Marketing, Διοίκησης Επιχειρήσεων, Τουρισμού ή συναφούς κλάδου.</li><li>Τουλάχιστον 1 χρόνος εμπειρίας σε loyalty programs</li><li>Αναλυτική σκέψη και ικανότητα αξιοποίησης δεδομένων πελατών.</li><li>Γνώση συστημάτων CRM / loyalty management.</li><li>Άριστες επικοινωνιακές και οργανωτικές δεξιότητες.</li><li>Πολύ καλή γνώση Αγγλικών.</li><li>Γνώση δεύτερης ξένης γλώσσας θα εκτιμηθεί</li></ul>___________________________________________________________Key Responsibilities<ul><li>Participate in the development and execution of loyalty and rewards programs.</li><li>Monitor and analyze data to identify trends and opportunities.</li><li>Manage and update the loyalty platform.</li><li>Collaborate with Marketing, Sales, and Customer Service teams to develop joint strategies.</li></ul>Required Qualifications<ul><li>Bachelor’s degree in Marketing, Business Administration, Tourism, or a related field.</li><li>Minimum of 1 year of experience in loyalty programs.</li><li>Strong analytical skills and ability to leverage customer data.</li><li>Knowledge of CRM and loyalty management systems.</li><li>Excellent communication and organizational skills.</li><li>Very good knowledge of English.</li><li>Knowledge of a second foreign language will be considered an asset.</li></ul>

Loyalty Specialist

Job Position:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Quality CoordinatorRef: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; HH/QCLocation: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Kiotari,&nbsp;South RhodesCompany: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; H HOTELS COLLECTIONAbout us:At&nbsp;H Hotels Collection&nbsp;we operate with innovation and determination, supporting our people, local communities and the environment. Our passion is to evolve, shape standards and surpass ourselves, creating unique experiences and relationships. We establish relationships of safety and reliability with everyone, promote authenticity, operate with honesty and establish relationships of trust on which we build our future and growth.Job description:We are looking for an experienced and dynamic Quality Coordinator. The ideal candidate will be responsible to ensure compliance in line with legislation and all system processes including quality and safety, implementation of quality management actions and contributing to the development of company policies and procedures.Key responsibilities:<ul><li>Works closely with Hotel Managers and HODs to establish, maintain and optimize QMS in all group properties</li><li>Ensures full compliance of hotel SOPs, policies, procedures, and brand standards.</li><li>Ensures H&amp;S compliance in line with local and international legislation, as well as ABTA-FTO regulations.</li><li>Enhances approach sustainability and establish key steps for waste management and energy efficiency.</li><li>Works closely with the HR Department to establish, maintain and optimize HR processes.</li><li>Cooperates with the Purchasing Department to establish quality requirements from external suppliers.</li><li>Identify relevant quality-related training needs and deliver training to ensure procedures are properly understood, carried out and evaluated.</li><li>Serves as a key contact for Tour Operators/Ext. Auditors/Int. Auditors/Regulatory Authorities representing the Company.</li><li>Ensures all QM deliverables are achieved in a compliant timely manner.</li></ul>&nbsp;Qualifications:<ul><li>Business School / Hotel School Degree [master’s degree is desirable]</li><li>Excellent command of MS Office</li><li>Fluency in English</li><li>Own vehicle and valid driver's license</li></ul>Skills and experience:<ul><li>Experience in hotel Quality departments or operations in well-established upscale resort hotels and/or group hotels.</li><li>Experience in QMS systems [ISO 22000 is desirable] and health &amp; safety processes.</li><li>Experience with GSTC certification for Travelife.</li><li>Effective communication and organizational skills, ability to meet deadlines.</li><li>Ability to multi-task.</li><li>Attention to detail.</li></ul>In the context of the above position, the company offers:<ul><li>Competitive compensation package.</li><li>Housing (out of the area residents).</li><li>Professional development opportunities in an ever-growing Group.</li><li>Continuous training in line with the company’s standards &amp; dynamic development</li><li>Positive and supportive working environment in an organization that respects its people, the environment and local communities.</li></ul>For all applications and information submitted, absolute confidentiality will be maintained.

Quality Coordinator

Team Leader, Housekeeping is responsible for maintaining the villas and surrounding areas to the highest standard, adhering to O&amp;O standards at all times, and ensuring the cleanliness / hygiene is followed at all times. Also must ensure that the arrivals villas met the arriving customer requirements and known preferences’.Key Duties and Responsibilities<ul><li>To maintain and enforce all standards and procedures for Housekeeping service.</li><li>Responsible for maintaining cleanliness to all assigned work areas.</li><li>Responsible to lead and assist assigned team.</li><li>Inspect villas daily, including departures, arrivals, occupied, VIP, ensuring that they have been cleaned to the highest level, all maintenance is reported and rectified, and standards are being adhered to.</li><li>Ensure supplies and stock levels are maintained in pantries.</li><li>Ensure the ability to maintain safe work practices.</li><li>Responsible for the overall cleanliness, replenishment, standards and maintenance of the entire villa for all arrival villas for their respective sections.</li><li>Guarantee that all the repeater arrival preferences are met when the villa is prepared.</li><li>Ensure that the task provided daily are executed to the expectation of O&amp;O Aesthesis standard</li></ul>Skills, Experience &amp; Educational Requirements<ul><li>Bachelor's degree</li><li>Minimum 2 years of experience in a similar position</li><li>Very good verbal and written command of the English language.</li><li>Excellent written and oral communication skills required.</li><li>Knowledge of safety procedures</li><li>Ability to work in a fast paced, stressful work environment</li><li>Ability to use word processing and spreadsheet software, and proprietary hotel software</li></ul>&nbsp; What we offer:<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>

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loyalty specialist

Esperia Group

quality coordinator

H Hotels Collection

team leader housekeeping | one&only aesthesis, athens (18955)

One&Only Resorts

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