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The AML Compliance Officer will be responsible for overseeing and implementing the company’s Anti-Money Laundering (AML), Counter-Terrorist Financing (CTF), Risk Management, and Fraud Prevention frameworks for the Greek market, ensuring full compliance with Hellenic Gaming Commission (HGC) regulations, Law 4557/2018, and relevant EU directives.This role ensures the company maintains the highest standards of integrity, transparency, and responsible operation across all risk domains. The successful candidate will act as the primary contact point for AML, fraud, and risk-related matters in Greece, providing leadership and operational oversight in line with both national and group compliance objectives.&nbsp;The position requires a proficient level of Greek and English, strong analytical ability, and a proven understanding of compliance operations within a regulated industry (preferably gambling or financial services)Job requirements<ul><li>Develop and maintain the AML/CTF framework; supervise due diligence and transaction monitoring; manage SARs and ensure timely reporting to the FIU, as required by the HGC and Greek Law 4557/2018.</li></ul><ul><li>Oversee Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), and ongoing monitoring processes for Greek players.</li></ul><ul><li>Lead the risk framework, conduct regular assessments, maintain alignment with group standards, and support internal audits and corrective action.</li></ul><ul><li>Design and oversee fraud prevention measures, investigate incidents, and collaborate with operational and technical teams to strengthen fraud controls.</li></ul><ul><li>Act as the main liaison with the HGC and other authorities, produce compliance and risk reports, support audits, and deliver staff training.</li></ul><ul><li>Monitor legal and regulatory developments affecting AML obligations in Greece and the EU, update internal policies accordingly, and implement necessary operational adjustments to ensure full compliance.</li></ul><ul><li>Act as the main liaison with the HGC and other authorities, produce anti-Money Laundering &amp; Risk reports, support audits, and deliver staff training.</li></ul>Definition of success:<ul><li>Full compliance with Greek AML/CTF, risk, and fraud prevention requirements</li><li>Timely and accurate submission of all reports and notifications to the authorities.</li><li>Effective coordination across cross-functional teams.</li><li>Strong detection, mitigation, and response mechanisms for AML and fraud risks.</li><li>High-quality communication and collaboration with internal stakeholders and regulators.</li></ul>&nbsp;Behavioural Competencies:<ul><li>Strong analytical mindset with exceptional attention to detail and problem-solving ability.</li><li>Demonstrates independence in managing multiple priorities and delivering results with minimal supervision.</li><li>Pragmatic and solution-oriented approach to regulatory compliance challenges.</li><li>Upholds high ethical standards and exercises sound judgment and discretion when handling sensitive information.</li><li>Collaborative team player, able to work effectively across risk, fraud, and compliance functions.</li><li>Excellent communication and presentation skills in Greek and English.</li></ul>&nbsp;Technical Skills &amp; Experience:<ul><li>Minimum 4–6 years’ experience in AML, risk management, or fraud prevention, preferably in gambling, fintech, or financial services.</li><li>Strong working knowledge of Greek AML Law 4557/2018, HGC regulations, and EU AML Directives.</li><li>Demonstrated experience in risk assessment, transaction monitoring, and investigation processes.</li><li>Familiarity with AML and fraud detection software tools and data analysis methods.</li><li>Professional certification (e.g., CAMS, ICA, or equivalent) required.</li><li>Proficiency in Microsoft Office Suite and data visualization tools.</li><li>Excellent communication and presentation skills in Greek and English.</li><li>High-level proficiency in both Greek and English.</li></ul>Why Join Us:💸 A competitive compensation package combined with additional benefits.🏥 Private Insurance for you and your family.🏢 Modern facilities, parking inside, enticing restaurant and corporate bus.📚 An extensive training program upon induction and throughout employment.🚀 Exceptional opportunities to learn and develop in a multinational environment.🌎 Prospects for professional growth both locally and globally.&nbsp;

AML Compliance Officer

As an&nbsp;Consultant&nbsp;in our&nbsp;Strategy Risk &amp; Transactions Advisory&nbsp;department, you will play a pivotal role in supporting financial institutions in identifying, assessing, and managing risks that may impact their business objectives. This role offers a unique opportunity to work on diverse projects, collaborating with cross-functional teams and leveraging your expertise to deliver value-added insights.#OurRequirementsKey Qualifications<ul><li>A Master’s degree in Econometrics, Business Analytics, (geo)Data Science, Business Information Management, Digital Business &amp; Innovation, Quantitative Finance, Business Administration or a similar discipline.</li><li>Solid understanding of data governance principles, data quality and metadata management; experience maintaining data dictionaries and metadata repositories.</li><li>Strong SQL skills for analysis, validation and model testing; practical experience with Python or R for data manipulation.</li><li>warehouse concepts.</li><li>Familiarity with data visualization tools such as Power BI or Tableau to support reporting and insight delivery.</li><li>Excellent ability to analyze complex datasets, validate data integrity and resolve inconsistencies.</li><li>Strong communication skills and a collaborative mindset; able to work with data engineers, analysts and business stakeholders to translate requirements into data solutions.</li><li>Experience translating business requirements into logical and physical models and familiarity with modelling techniques (3NF, star schema, Data Vault) or modelling tools.</li><li>Knowledge of banking/financial data and regulatory reporting requirements (for example FINREP, COREP, credit risk) or experience working with regulatory datasets.</li><li>Interest in or exposure to data management tools (Collibra, Informatica), cloud platforms (Azure, AWS, GCP) and AI/GenAI approaches to support automation and governance.</li></ul>If you're ready to take your career to the next level in a challenging international environment, focusing on continuous learning and dynamic teamwork, both in Greece and abroad, you're ready for Deloitte!#WhatWeOfferAt Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits:🏠&nbsp;Modern hybrid workplace, characterized by flexibility and Smart Working⚖&nbsp;Empowered well-being: We provide multiple program offerings to support your well-being needs (flexible working arrangements,&nbsp;extra days of leave,&nbsp;parental allowances)&nbsp;🌍&nbsp;Engagement within international large-scale teams and projects, with opportunities to travel&nbsp;for training or client purposes.&nbsp;📚&nbsp;Constant opportunities for learning with unlimited access to internal and external learning platforms and sponsored&nbsp;certificates&nbsp;aligned with business needs and technology trends&nbsp;🚀&nbsp;Challenging and innovating environment where personal development and growth are encouraged, always with transparency and trust&nbsp;?&nbsp;Diverse culture and active communities that enable you to bring yourself&nbsp;to&nbsp;work&nbsp;&nbsp;🎉&nbsp;Team Building and Corporate Social&nbsp;Responsibility Activities 🏃&nbsp;A buddy to support you with your onboarding 🌴&nbsp;Extra days of annual leave⚕&nbsp;Private medical health insurance plan&nbsp;💳&nbsp;Ticket restaurant card&nbsp;?Exclusive Discounts&nbsp;to several retail providers, restaurants and others&nbsp;📱&nbsp;&nbsp;Mobile phone&nbsp;🍏&nbsp;Fresh&nbsp;fruits&nbsp;and unlimited coffee&nbsp;everyday&nbsp;at our offices&nbsp;&nbsp; Please note that all well-being benefits mentioned above are subject to annual review.

Data Analytics & Regulatory Consultant | Strategy Risk & Transactions Advisory

Ο/η Junior Area Manager θα αναλάβει την ανάπτυξη και υποστήριξη συνεργασιών με ξενοδοχειακούς πελάτες στην περιοχή ευθύνης, συμβάλλοντας στη διεύρυνση του δικτύου και την ενίσχυση της παρουσίας της εταιρείας.<ul><li>Ανάπτυξη και διαχείριση του πελατολογίου της περιοχής, με στόχο νέες συνεργασίες και διατήρηση των υφιστάμενων.</li><li>Ενημέρωση και παρουσίαση των προϊόντων της εταιρείας, διασφαλίζοντας σωστή πληροφόρηση και επαγγελματική προώθηση.</li><li>Υλοποίηση του ημερήσιου και εβδομαδιαίου προγράμματος επισκέψεων σε ξενοδοχεία και επαγγελματικούς χώρους φιλοξενίας.</li><li>Συλλογή αναγκών πελατών, παροχή προτάσεων, σύνταξη και αποστολή εμπορικών προσφορών.</li><li>Διαχείριση παραγγελιών (καταχώρηση, παρακολούθηση προόδου, συντονισμός με logistics) και διασφάλιση έγκαιρης εξυπηρέτησης.</li><li>Άμεση τεχνική και εμπορική υποστήριξη προς τους συνεργάτες, με στόχο την επίλυση ζητημάτων και τη διατήρηση υψηλού επιπέδου ικανοποίησης.</li><li>Παρακολούθηση της αγοράς και του ανταγωνισμού, συλλογή feedback και καταγραφή ευκαιριών ανάπτυξης.</li><li>Πτυχίο ΑΕΙ.</li><li>Εμπειρία έως 2 έτη σε ρόλο B2B Sales / Account Management / Customer Service.</li><li>Πολύ καλή γνώση Microsoft Office.</li><li>Χρήση CRM θα θεωρηθεί επιπλέον προσόν.Άριστη γνώση αγγλικής γλώσσας.</li><li>Δίπλωμα οδήγησης και δυνατότητα ταξιδιών.</li><li>Ικανότητα επικοινωνίας και δημιουργίας σχέσεων εμπιστοσύνης.</li><li>Οργανωτικότητα και καλή διαχείριση χρόνου.</li><li>Ικανότητα διαπραγμάτευσης και επίλυσης προβλημάτων.Πελατοκεντρική προσέγγιση.</li><li>Σύμβαση αορίστου χρόνου.</li><li>Ιδιωτική ιατροφαρμακευτική ασφάλιση.</li><li>Υψηλά Bonus βάσει επίτευξης στόχων.</li><li>Εταιρικό αυτοκίνητο, κινητό και tablet.</li><li>Συνεχή εκπαίδευση και προοπτικές εξέλιξης σε ένα αναπτυσσόμενο περιβάλλον.</li></ul>

Junior Area Manager (Hotel B2B)

Tresor Hospitality, one of the leading Management and Consulting companies in Greece, on behalf of a new hotel on the island of Santorini, is looking for:Hotel ManagerKey Responsibilities:&nbsp;The ideal candidate will be responsible for the smooth operation of the hotel, ensuring seamless customer service, problem-solving, and coordinating all hotel departments.Required Qualifications:<ul><li>Degree in Tourism Studies from a recognized institution (Greece or abroad).</li><li>5 years of experience in a similar position.</li><li>Excellent command of the English language and a second foreign language.</li><li>Advanced computer skills, including MS Office, and knowledge of PMS systems.</li><li>Strong knowledge and application of hygiene and food safety policies and procedures, including HACCP principles.</li><li>Very good knowledge of the hotel market and legislation.</li><li>Experience in business management (organization skills, human resource management, communication, negotiation, financial management, procurement, facility management, and designing new services/products aimed at increasing sales).</li><li>Experience in hotel pre-opening, staff training, and procedure implementation.</li><li>Experience in managing and utilizing Conference and Multifunctional spaces.</li></ul>Required Skills:<ul><li>Ability to adapt to the hotel’s operational standards and ways of working.</li><li>Attention to detail and methodical approach.</li><li>Ability to manage customer complaints.</li><li>Team spirit, cooperation, and adaptability under pressure.</li><li>Willingness to collaborate, positive attitude, and excellent communication skills.</li></ul>The Company Offers:<ul><li>Excellent working environment.</li><li>Year-round employment (preference will be given to permanent residents of Santorini).</li><li>Competitive salary package based on qualifications.</li><li>Continuous training and opportunities for professional growth.</li></ul>

Hotel Manager

As a Front Office Supervisor at Miraggio Thermal Spa Resort you will be responsible for overseeing the daily operations of the front desk and ensuring a seamless and exceptional experience for our guests. Your leadership and problem-solving skills will play a pivotal role in maintaining high service standards, managing the front office team, and providing excellent guest service.Key Responsibilities:<ul><li>Team Leadership: Supervise, train, and motivate the front office staff, ensuring they provide outstanding guest service, and meet performance goals and standards.</li><li>Guest Services: Lead by example in delivering exceptional guest services, handling check-in, check-out, reservations, and guest inquiries efficiently and professionally.</li><li>Shift Management: Oversee daily operations by managing staff schedules, ensuring coverage, and coordinating shift changes. Maintain a well-organized and efficient front desk operation.</li><li>Guest Issues Resolution: Address and resolve guest concerns, complaints, or special requests promptly and professionally, finding appropriate solutions while adhering to hotel policies.</li><li>Cash Handling: Oversee financial transactions, ensuring accuracy, compliance, and proper cash balancing at the end of each shift.</li><li>Training and Development: Provide ongoing training and support to front office staff, ensuring they are well-informed and capable of handling guest inquiries and challenges effectively.</li><li>Report Preparation: Assist in preparing daily reports, occupancy forecasts, and financial summaries. Maintain accurate records.</li><li>Collaboration: Foster effective communication and collaboration between the front office team and other hotel departments, such as housekeeping, maintenance, and food and beverage, to enhance guest experiences.</li><li>Safety and Security: Uphold the hotel's safety and security protocols, ensuring the well-being of guests and staff.</li><li>Front Desk Maintenance: Ensure the front desk area is clean, organized, and equipped with necessary supplies, brochures, and information for guests.</li></ul>&nbsp;Qualifications:<ul><li>Bachelor's degree (Hospitality or related field – AEI or TEI, National or International).</li><li>2-3 years minimum experience in a similar position , leadership in hospitality strongly required.</li><li>Excellent knowledge of Greek and English languages. Third language will be considered accordingly.</li><li>Strong communication (both verbal and written), negotiation and administrative skills.</li><li>Ability to prioritize tasks, work under pressure with provided resources, manage workload using own initiative and sufficiently cover a multitask position.</li><li>High knowledge of Protel/CRS/PMS revenue management and MS office are considered a must.</li><li>Flexibility to work in shifts, including evenings, weekends, and holidays.</li></ul>&nbsp;Additional Information: We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.If you are a dedicated hospitality professional with leadership skills join our team and be part of our journey towards excellence!

Front office Supervisor

Collect, clean, and validate data from multiple internal systems (POS, inventory, procurement, finance) to ensure accurate F&amp;B cost reporting.Develop and maintain automated dashboards and KPIs (food &amp; beverage cost %, variances, stock movements) to support data-driven decision-making.Analyze trends and anomalies to identify opportunities for cost optimization and operational efficiency.Prepare regular and ad-hoc performance reports for senior management, supporting reviews, supplier assessments, and procurement decisions.Collaborate cross-functionally with Finance, Procurement, Operations, and IT to align data definitions, enhance system integration, and improve reporting accuracy.Drive system and process improvements, supporting BI tool implementation (Power BI, Tableau) and standardizing F&amp;B cost reporting across all properties.What will you bring?Bachelor’s degree in Data Analysis, Business Administration, or a related field, with at least 3 years of experience in a similar analytical or administrative role.Strong proficiency in Excel, SQL, and at least one BI tool (Power BI, Tableau, etc.); experience with ERP/POS systems—Entersoft preferred.Excellent command of English (written and spoken), with strong time-management skills and the ability to prioritize and meet deadlines.Highly analytical and detail-oriented, delivering a high degree of accuracy and capable of identifying inefficiencies and improvement opportunities.Strong communication and collaboration skills, able to work effectively with both operational and corporate teams and present insights clearly.High level of integrity, confidentiality, and ownership of data accuracy; highly organized and able to manage multiple priorities simultaneously.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.Grow&nbsp;Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Private health insuranceFlexible working model

F&B Cost Control Data Analyst

At EY, we’re all in to shape your future with confidence.&nbsp;We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.​Being part of EY in Greece means being part of a team which has been announced as Top Employer for the third consecutive year, certified as a Great Place to Work for a second year in a row, and awarded as Best Workplace in Professional Services &amp; Consulting for the first time!At EY, we’ll develop you with future-focused skills and equip you with world-class experiences through&nbsp;coaching and training programs as well as the use of advanced technology and AI. We’ll fuel you and your extraordinary talents in a diverse and inclusive culture&nbsp;of globally connected teamsJoin our continuously growing team, which employs over&nbsp;2.600 professionals in Greece, to experience great&nbsp;flexibility&nbsp;under&nbsp;our hybrid&nbsp;operating model&nbsp;across our offices in&nbsp;Athens,&nbsp;Patras, and Thessaloniki&nbsp;and help to build a better working world.&nbsp;The opportunity As a member of our team, you’ll have a chance to extend your knowledge &amp; experience by working on the interesting projects with the newest technologies and approaches. You’ll support clients in choosing the most suitable business solution and take part in implementations of SAP systems in Record to Report areas. Your Key Responsibilities You’ll be helping clients to successfully go through IT transformations in order to implement new solutions offered by SAP, i.e.: S/4HANA, TRM, Central Finance, Accrual Engine, RE-FX. You will be asked to support clients in greenfield and brownfield implementations using various methodologies i.e. Agile. Your responsibility will be also to manage the quality of implementation projects. Skills And Attributes For Success<ul><li>You’ll successfully take part in implementation of SAP systems</li><li>You’ll enthusiastically enhance your core SAP technology knowledge and experience</li><li>You’ll be willing to work in international environment</li></ul>To qualify for the role, you must have<ul><li>2+ years of experience in SAP FICO area</li><li>Experience in standard project tasks: Fit-Gap workshops, configuration, testing, documentation, training</li><li>End-to-end business processes</li><li>Good accounting knowledge</li><li>Excellent English verbal and written communication</li><li>Strive for Continuous Improvement and Growth</li><li>Experience in data migration</li><li>Good communication skills</li><li>Strong teamwork skills</li></ul>&nbsp;What we offer you &nbsp;Ability to Shape your Future with Confidence by:<ul><li>Developing your professional growth:<ul><li>You'll have unlimited access to educational platforms, EY Badges and EY Degrees, alongside support for certifications. You will experience personalized coaching and feedback, and gain exposure to international projects, through our expansive global network, empowering you to define and achieve your own success.</li><li>Dive into our innovative GenAI ecosystem, designed to enhance your EY journey and support your career growth. These advanced AI tools will empower you to focus on higher-value work and meaningful interactions, enriching your professional experience like never before.</li></ul></li></ul><ul><li>Empowering your personal fulfilment: We focus on your financial, social, mental and physical wellbeing.<ul><li>Our competitive rewards package, depending on your experience, includes cutting-edge technological equipment, ticket restaurant vouchers, a private health and life insurance scheme, income protection and an exclusive EY benefits club card that provides a wide range of discounts, offers and promotions.</li><li>Our flexible working arrangement (hybrid model) is defined based on your own preferences and team’s needs, and we enjoy other initiatives such as summer short Fridays and an EY Day Off.</li><li>Our commitment to a sustainable way of operating, encourages volunteerism, promotes sustainable practices and offers opportunities for you to create a positive societal impact.</li><li>Our pride lies in working at EY as one of the most recognized employers in Greece through our multiple awards received over the last 3 years (Top Employer, Great Place to Work and Best Workplace in Professional Services &amp; Consulting).</li></ul></li></ul><ul><li>Fueling an inclusive culture:&nbsp;We prioritize a diverse, equitable and inclusive environment, where you’ll be embraced for who you are and empowered to use your voice to help others find theirs.</li></ul>&nbsp;Are you ready to shape your future with confidence? Apply today.&nbsp;To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.&nbsp;&nbsp;EY&nbsp; |&nbsp; Building a better working worldEY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.&nbsp;Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.&nbsp;EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.&nbsp;

SAP FICO Consultant

An internship has the main purpose of gaining experience and getting to know the daily working life of an organization.The internship program at Kinsen Hellas offers students:<ul><li>Exposure to real working conditions.</li><li>Undertaking actual tasks based on predefined job descriptions.</li><li>Systematic mentoring, on-the-job training, and feedback.</li><li>Support and guidance from qualified HR executives.</li></ul>Through the internship experience, the benefits are numerous:<ul><li>Connection with the labor market</li><li>Gaining work experience in specialized fields</li><li>Employment in the labor market, gaining access to professional experience</li><li>Strengthening self-awareness and self-improvement</li></ul>For students who want to do their internship at Kinsen Hellas, the process is simple:Are you a university student? The steps are:<ol><li>Interested students contact the university's internship/career office about the process of joining the subsidized program.</li><li>Completion of the required steps for the approval of the application by the internship/career office.</li><li>Logging into the ATLAS platform where all available Kinsen Hellas internships are posted and submitting an application.</li></ol>Are you a Higher Technological Institution student? The steps are:<ol><li>Possibility of employment in two periods, from 1 October-31 March and from 1 April-30 September, with a specific field of study.</li><li>Interested students can contact the internship/career office for guidance on the application process at Kinsen.</li><li>The start of each period is announced through official updates from the Higher Technological Institution.</li></ol>Are you a student at Vocational Training Institute (ΙΕΚ)? The steps are:<ol><li>Opportunity to work for a total of 960 hours, which can take place after completion of the first two semesters of study and can be either continuous or part-time.</li><li>Interested students may contact the Vocational Training Institute (ΙΕΚ) Career Office for guidance on the Kinsen application process.</li><li>Receiving an Employer's Certificate of Acceptance (to be completed by Kinsen).</li></ol>We are looking for talented students to take on an intern position in one of the following areas:<ul><li>Financial/Accounting</li><li>Information Technology</li><li>Commercial/Sales</li><li>Marketing</li><li>Human Resources</li><li>Customer Service positions</li></ul>Be part of the #KinsenTeam, a team that never stops evolving!

Internship Program

As a Legal Counsel / Contract Manager you will be providing legal support skilled to the Project Team and overall legal support to the Company.Responsibilities:&nbsp;<ul><li>Contract management tasks and responsibilities, incl. the drafting and negotiating of subcontracts, variations and claims and assisting with general strategy for contract management</li><li>Proactive monitoring of contractual rights and obligations under the contract and/or subcontract(s).</li><li>Timely interacting with in-house legal specialists, Insurance, Finance, Compliance and other departments relevant for proper contracting and negotiation.</li><li>Legal advice to all Company’s departments in respect of Company’s activities (i.e., tendering, contracts, corporate law issues, etc).</li></ul>Requirements:&nbsp;<ul><li>Law Degree and a Master Degree in Law – preferably but not necessarily construction law and/or contracting law;</li><li>Preferably previous working experience as a contract manager in offshore (wind) construction or capital infrastructure;</li><li>Excellent Command of English Language and preferably as a second language German;</li><li>Excellent Communication and Interpersonal skills;</li><li>Being Customer &amp; Result Oriented;</li><li>Proactive &amp; Dedicated to Detail;</li><li>Able to work under Tight Deadlines;</li><li>Highly Energetic &amp; Motivated;</li><li>Strong Ability To Work In Multi-Disciplinary Teams;</li></ul>The Company Offers:&nbsp;<ul><li>A unique opportunity to thrive in one of the pioneering companies in cable manufacturing</li><li>Competitive remuneration package</li><li>Life &amp; Health Insurance Plan</li><li>Additional Bonus, based on results</li></ul>

Legal Counsel / Contracts Manager (3048)

As a Legal Counsel / Contract Manager you will be providing legal support skilled to the Project Team and overall legal support to the Company.Responsibilities:&nbsp;<ul><li>Contract management tasks and responsibilities, incl. the drafting and negotiating of subcontracts, variations and claims and assisting with general strategy for contract management</li><li>Proactive monitoring of contractual rights and obligations under the contract and/or subcontract(s).</li><li>Timely interacting with in-house legal specialists, Insurance, Finance, Compliance and other departments relevant for proper contracting and negotiation.</li><li>Legal advice to all Company’s departments in respect of Company’s activities (i.e., tendering, contracts, corporate law issues, etc).</li></ul>Requirements:&nbsp;<ul><li>Law Degree and a Master Degree in Law – preferably but not necessarily construction law and/or contracting law;</li><li>Preferably previous working experience as a contract manager in offshore (wind) construction or capital infrastructure;</li><li>Excellent Command of English Language and preferably as a second language German;</li><li>Excellent Communication and Interpersonal skills;</li><li>Being Customer &amp; Result Oriented;</li><li>Proactive &amp; Dedicated to Detail;</li><li>Able to work under Tight Deadlines;</li><li>Highly Energetic &amp; Motivated;</li><li>Strong Ability To Work In Multi-Disciplinary Teams;</li></ul>The Company Offers:&nbsp;<ul><li>A unique opportunity to thrive in one of the pioneering companies in cable manufacturing</li><li>Competitive remuneration package</li><li>Life &amp; Health Insurance Plan</li><li>Additional Bonus, based on results</li></ul>&nbsp;

The Sales Manager is responsible for overseeing the management of team(s) supporting moderately complex accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Serves an assigned territory/client with moderate variables in geography and/or customer complexity. Possess passion for sales, superior customer experience, capacity for quick thinking and immediate action, and ability to forecast sales outcomes. Responsible for driving the professional development of the sales team, including coaching, training, and continuous performance evaluation. Responsible for managing, building, and developing the strategic client relationship through a balanced level of engagement with Sales Director and external facing client. Meets strategic needs and goals partnering with client stakeholder(s). Must possess ability to support and manage moderate level of variability and change.DescriptionEssential Functions - Duties and Responsibilities• Lead, develop, and motivate the team(s) to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction• Provide accurate weekly, monthly, and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up to date• Act as an enabler to remove both internal and external roadblocks and help team to resolve challenges in support of sales opportunities• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members• Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories• Stay current on developments in client products/services and within the market and ensure the team is informed on the latest trends and market direction• Act as a point of escalation for the client and respond in a timely manner to any issues• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed• Effective client management having a clear view on account and how to maximize revenue as well as effectively communicating quarterly objectives to client• Work closely with client contact on reporting and forecasting• Ensure team alignment to achieve operating plan targets, sales targets, and clientperformance targets (CPTs)• Work with internal functional resources and external partners to develop an effective coaching and training platform, targeted around customer success and revenue retention motions and skills, ensuring on-going development of the team• Coordinate team incentives and SPIFs (Sales Performance Incentive Fund)• Ensure high level of professionalism during all interactions with team and client• Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met• Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience• Lead team to effectively influence buying/renewal process to achieve greater client satisfactionQualificationsRequired Qualifications• Minimum 3 years of proven work experience in a sales leadership role (or similar)• At least 9 months experience in Concentrix or 6 months in Concentrix in targeted role• Consistent track record of success with a passion for exceptional customer experience anddriving team results• Must be well-versed in High Performance Selling methodologies• Results-driven, analytically proficient, strategically minded with an operational outlook• Excellent people management, leadership, and coaching skills• Strong record of developing and retaining high potential employees• Experience in a fast-paced high-volume sales environment with tight deadlines in adynamic working environment• Excellent listening and problem-solving skills• Excellent verbal and written communication skills, both internally and externally• Ability to maximize revenue through best practices• Highly organized with the ability to handle multiple priorities• Strong knowledge of Microsoft Office programs• Demonstrated ability to prioritize and multi-task in a time-sensitive environment• Demonstrated ability to make timely and sound decisions; make decisions under conditionsof uncertainty or limited data; evaluate short- and long-term consequences• Execute high level of independent judgement and critical thinking• Professional and polished demeanor• Strong written and verbal communication skills in both English B2-C1 and French C2.• Willingness to work on site from our office in AthensPreferred Qualifications• Bachelor’s degree• Experience working with Salesforce.com or similar CRM preferred

Sales Team Leader with English and French

The Sales Manager is responsible for overseeing the management of team(s) supporting moderately complex accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Serves an assigned territory/client with moderate variables in geography and/or customer complexity. Possess passion for sales, superior customer experience, capacity for quick thinking and immediate action, and ability to forecast sales outcomes. Responsible for driving the professional development of the sales team, including coaching, training, and continuous performance evaluation. Responsible for managing, building, and developing the strategic client relationship through a balanced level of engagement with Sales Director and external facing client. Meets strategic needs and goals partnering with client stakeholder(s). Must possess ability to support and manage moderate level of variability and change.DescriptionEssential Functions - Duties and Responsibilities• Lead, develop, and motivate the team(s) to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction• Provide accurate weekly, monthly, and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up to date• Act as an enabler to remove both internal and external roadblocks and help team to resolve challenges in support of sales opportunities• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members• Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories• Stay current on developments in client products/services and within the market and ensure the team is informed on the latest trends and market direction• Act as a point of escalation for the client and respond in a timely manner to any issues• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed• Effective client management having a clear view on account and how to maximize revenue as well as effectively communicating quarterly objectives to client• Work closely with client contact on reporting and forecasting• Ensure team alignment to achieve operating plan targets, sales targets, and clientperformance targets (CPTs)• Work with internal functional resources and external partners to develop an effective coaching and training platform, targeted around customer success and revenue retention motions and skills, ensuring on-going development of the team• Coordinate team incentives and SPIFs (Sales Performance Incentive Fund)• Ensure high level of professionalism during all interactions with team and client• Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met• Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience• Lead team to effectively influence buying/renewal process to achieve greater client satisfactionQualificationsRequired Qualifications• Minimum 3 years of proven work experience in a sales leadership role (or similar)• At least 9 months experience in Concentrix or 6 months in Concentrix in targeted role• Consistent track record of success with a passion for exceptional customer experience anddriving team results• Must be well-versed in High Performance Selling methodologies• Results-driven, analytically proficient, strategically minded with an operational outlook• Excellent people management, leadership, and coaching skills• Strong record of developing and retaining high potential employees• Experience in a fast-paced high-volume sales environment with tight deadlines in adynamic working environment• Excellent listening and problem-solving skills• Excellent verbal and written communication skills, both internally and externally• Ability to maximize revenue through best practices• Highly organized with the ability to handle multiple priorities• Strong knowledge of Microsoft Office programs• Demonstrated ability to prioritize and multi-task in a time-sensitive environment• Demonstrated ability to make timely and sound decisions; make decisions under conditionsof uncertainty or limited data; evaluate short- and long-term consequences• Execute high level of independent judgement and critical thinking• Professional and polished demeanor• Strong written and verbal communication skills in both English B2-C1 and Italian C2.• Willingness to work on site from our office in AthensPreferred Qualifications• Bachelor’s degree• Experience working with Salesforce.com or similar CRM preferred

Sales Team Leader with English and Italian

The Sales Manager is responsible for overseeing the management of team(s) supporting moderately complex accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Serves an assigned territory/client with moderate variables in geography and/or customer complexity. Possess passion for sales, superior customer experience, capacity for quick thinking and immediate action, and ability to forecast sales outcomes. Responsible for driving the professional development of the sales team, including coaching, training, and continuous performance evaluation. Responsible for managing, building, and developing the strategic client relationship through a balanced level of engagement with Sales Director and external facing client. Meets strategic needs and goals partnering with client stakeholder(s). Must possess ability to support and manage moderate level of variability and change.DescriptionEssential Functions - Duties and Responsibilities• Lead, develop, and motivate the team(s) to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction• Provide accurate weekly, monthly, and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up to date• Act as an enabler to remove both internal and external roadblocks and help team to resolve challenges in support of sales opportunities• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members• Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories• Stay current on developments in client products/services and within the market and ensure the team is informed on the latest trends and market direction• Act as a point of escalation for the client and respond in a timely manner to any issues• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed• Effective client management having a clear view on account and how to maximize revenue as well as effectively communicating quarterly objectives to client• Work closely with client contact on reporting and forecasting• Ensure team alignment to achieve operating plan targets, sales targets, and clientperformance targets (CPTs)• Work with internal functional resources and external partners to develop an effective coaching and training platform, targeted around customer success and revenue retention motions and skills, ensuring on-going development of the team• Coordinate team incentives and SPIFs (Sales Performance Incentive Fund)• Ensure high level of professionalism during all interactions with team and client• Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met• Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience• Lead team to effectively influence buying/renewal process to achieve greater client satisfactionQualificationsRequired Qualifications• Minimum 3 years of proven work experience in a sales leadership role (or similar)• At least 9 months experience in Concentrix or 6 months in Concentrix in targeted role• Consistent track record of success with a passion for exceptional customer experience anddriving team results• Must be well-versed in High Performance Selling methodologies• Results-driven, analytically proficient, strategically minded with an operational outlook• Excellent people management, leadership, and coaching skills• Strong record of developing and retaining high potential employees• Experience in a fast-paced high-volume sales environment with tight deadlines in adynamic working environment• Excellent listening and problem-solving skills• Excellent verbal and written communication skills, both internally and externally• Ability to maximize revenue through best practices• Highly organized with the ability to handle multiple priorities• Strong knowledge of Microsoft Office programs• Demonstrated ability to prioritize and multi-task in a time-sensitive environment• Demonstrated ability to make timely and sound decisions; make decisions under conditionsof uncertainty or limited data; evaluate short- and long-term consequences• Execute high level of independent judgement and critical thinking• Professional and polished demeanor• Strong written and verbal communication skills in both English B2-C1 and Spanish C2.• Willingness to work on site from our office in AthensPreferred Qualifications• Bachelor’s degree• Experience working with Salesforce.com or similar CRM preferred

Sales Team Leader with English and Spanish

The KYC Analyst (Fixed Term Contract) is responsible for conducting the KYC Due Diligence: Initial Screening, Periodic Screening, Transaction Monitoring (TM) and Event Driven Reviews (EDRs). Responsibilities: • Assist Relationship Managers (RM) in the KYC research as part of the AML process • Serve as the main point of contact between Commercial Team and the AML Shared Service Center of the Ayvens Group (SSC). • Provide assistance/linkage between RM and SSC when required to help facilitate the CDD process • Liaise with clients to obtain necessary documents for KYC, where agreed with the RM • Provide quality check on documents provided by RM prior to being sent to the SSC • Update of the physical files in line with regulator’s and Ayvens' policy and electronic files • Provide quality check on documents provided by RM prior to being sent to the SSC Qualifications and skills: • University degree, preferably in Business Administration, Finance, Economics, or Information Systems• Minimum 2 years of relevant professional experience in banking, finance, or any similar activities • Fluency in English with both written and verbal communication• Knowledge of relevant KYC/AML/CFT regulations and best practices,• Strong analytical and research skills • Learning and Change agility • Digital literacy and tech savviness&nbsp;

KYC Analyst (Fixed Term)

Grant Thornton always focuses on providing clients with value-added, forward-looking advice. Within our Financial Services team, the Business Consulting team&nbsp;bring together deep industry knowledge and hands-on expertise in business analysis, technology transformation, and project management. Our professionals work side by side with financial institutions to design and implement innovative solutions that optimize operations, enhance customer experience, and accelerate digital transformation.We’re looking for a Business Analyst passionate about operational efficiency and process re-engineering, who will help transform the way leading financial institutions work. The key responsibilities of this role will include:<ul><li>Translate stakeholder needs into clear Business Requirements Documents (BRDs)</li><li>Design process flows &amp; mockups that bring ideas to life.</li><li>Work on projects spanning branches, back-office, call centers, and more.</li><li>Analyze policies, procedures &amp; regulations and convert them into actionable requirements.</li><li>Collaborate with developers, testers, designers, and other analysts.</li><li>Ensure solutions align with regulatory standards and deliver real value to users.</li><li>Lead or participate in client workshops and present insights with confidence.</li><li>Contribute to a culture of professionalism, collaboration, and continuous improvement.</li></ul><ul><li></li></ul>To be successful at this role you need the following (hard and soft skills):<ul><li>3–6 years of experience in business consulting/analysis.</li><li>Degree in Business, Finance, IT or related field (MSc/MBA is a plus).</li><li>Proven skills in BRDs, process design, Visio.</li><li>Strong knowledge of banking operations and how to improve them.</li><li>Familiarity with Agile, Waterfall, or Hybrid methodologies.</li><li>Basic understanding of software, mobile apps, and web services.</li><li>Excellent communication, problem-solving, and organizational skills.</li><li>Ability to thrive both independently and as part of a team.</li><li>Client-facing experience with confidence in leading workshops.</li></ul><ul><li></li></ul>What’s in it for You?At Grant Thornton Greece, we believe that great work deserves great rewards! Here’s what you can look forward to:🌈 Diverse and inclusive workplace🏋️‍♂️ Friendly, Dynamic Working environment💰 Competitive Salary &amp; Bonus🩺 Insurance Program for all GT members👩‍🏫 Fully funded Training &amp; Professional Qualifications🏖 Extra Days-off: August Freedays, Volunteering Days, Early leave days🏃🏽‍♂️ Corporate Sports Teams (e.g., Running, Basketball, Volleyball)🎁 Exclusive Discounts: Special offers and discounts for employees🚗 Company Car (depending on job level)

Business Analyst – Organizational Transformation (Banking)

Responsible for the management and administration of maintenance contracts, including the costing and pricing of maintenance and professional services, as well all invoicing processes.&nbsp;Main tasks:<ul><li>Write technical specifications and SLA documentation for projects and maintenance contracts</li><li>Prepare detailed cost analyses for maintenance and professional services</li><li>Collaborate with the Presales team to formulate and present comprehensive commercial and technical proposals in support of project delivery</li><li>Manage the invoicing cycle for projects, maintenance agreements, and on-demand service requests</li><li>Prepare and oversee the budget for technical maintenance services, ensuring accurate monitoring and financial control</li><li>Handle requests and offers for fixed assets and consumables and maintain systematic monitoring of company assets</li></ul>&nbsp;Required qualifications:<ul><li>Bachelor’s Degree in Computer Science, Information Technology, or Telecommunications.</li><li>3 years’ experience in a similar role, ideally within the IT services or systems integration sector</li><li>Familiarity with vendor support and maintenance management systems (e.g., manufacturer support portals)</li><li>Excellent Knowledge of MS Office</li><li>Excellent knowledge of English (both written &amp; spoken)</li></ul>&nbsp;You are the right candidate if you possess the following core competencies:<ul><li>Excellent communication skills</li><li>Decision making skills</li><li>Analytical thinking</li><li>Teamwork</li><li>Willingness to learn and transfer knowledge</li></ul>&nbsp;Our company offers<ul><li>Excellent working environment</li><li>Excellent career and development opportunities</li><li>Ongoing training</li><li>Private health insurance scheme</li></ul>

ICT Services Contract Management

We are the&nbsp;1st Hub for Developers!&nbsp;Our motto is&nbsp;“From Developers to Developers”! Our vision is to provide real career opportunities for candidates that want to take the next step in their career. Code.Career is the first process that you will speak&nbsp;with developers (only!) and tech (freak) experts!Our client is an award-winning Banking and Investment Management software provider. The company has a presence in 45 countries and offices in key financial centers, where is providing its innovative technology solutions to well-known global financial organizations and fintechs.They are currently growing rapidly and looking for motivated, knowledgeable and ambitious professionals to join them.Job SummaryThe Senior Software Engineer is primarily responsible for providing development, enhancement, troubleshooting and maintenance services on fintech software applications.Job ResponsibilitiesAs a member of the Team, you will have the chance to:<ul><li>Analyse, design and develop components and modules for company’s banking software solutions.</li><li>Be involved in architectural issues, according to best practices and state of the art technologies.</li><li>Participate in breakthrough project in the financial sector, worldwide, in direct collaboration with the involved parties</li><li>Propose possible solutions to the team, to anticipated problems.</li><li>Identify, troubleshoot and debug defects in designated application code.</li><li>Confirm program operation by conducting tests.</li><li>Provide technical documentation for modules you are involved in.</li><li>Collaborate efficiently with the Services/Consulting team.</li></ul>Job Qualifications &amp; Skills<ul><li>4+ years professional development experience using Microsoft .NET Framework and/or .NET Core (C#) building back office applications</li><li>Strong knowledge of SQL.</li><li>Very good knowledge of MS Visual Studio and Team Foundation Server or Git</li><li>Familiar with SOLID design principles</li><li>Familiar with design patterns, such as Inversion of control, Unit of work, Repository and Dependency injection.</li></ul>Values of the Team<ul><li>Share the knowledge</li><li>Passion in work</li><li>Team is everything</li><li>Participate in fun activities</li></ul>What They Offer<ul><li>Competitive and performance-based remuneration.</li><li>Private Medical &amp; Life Insurance Plan.</li><li>Meal Vouchers.</li><li>Training and Development opportunities in FinTech sector.</li><li>New experiences within a multinational environment and global teams.</li><li>Team spirit environment with passion for technology.</li><li>A Workplace of Diversity &amp; Inclusion.</li></ul>

Senior Software Engineer

The Service Delivery Specialist role is a key contributor to the successful implementation and support of IT projects within the domain of corporate applications, including financial systems, retail, legal services, warehouse management, HRMS and ITSM platforms. It focuses on coordinating technology initiatives that involve technical analysis, solution design, implementation, testing and ongoing support, while applying best practices and project methodologies.&nbsp;Your day to day will include:<ul><li>Working on projects of varying priorities in collaboration with internal teams and external vendors, while tracking and reporting progress.</li><li>Conducting impact analysis, market research, identifying best practices and evaluating software solutions to propose the most suitable option.</li><li>Managing the software development lifecycle from planning to implementation and service operations.</li><li>Translating business requirements into detailed technical specifications and designing the required technical solutions and integrations.</li><li>Overseeing outsourced resources, vendor contracts and software licensing, and monitoring project execution and change requests in line with business needs and internal processes.</li><li>Providing maintenance and support services according to SLAs, including incident and problem management.</li></ul> What you need to succeed:<ul><li>Bachelor’s degree in Computer Science, Information Technology or a related STEM field. A Master’s degree or MBA is considered a plus.</li><li>At least 2 years of experience in business or functional analysis for large-scale technology projects, along with technical involvement in the development or maintenance of back-office applications (e.g. financial, retail, legal, warehouse management systems, HRMS, ITSM). Experience in solution design is a strong asset.</li><li>Solid understanding of ERP, logistics and inventory software, testing best practices, and data integration technologies (Web Services, JSON, XML, SOAP). General knowledge of operating systems, networking and SQL/database management is considered a plus.</li><li>Familiarity with project management tools (MS Project, Jira, Redmine), and collaboration platforms (MS SharePoint, MS Teams). Relevant certifications (e.g. PMP, PMI-ACP, PMI-PBA) are an advantage.</li><li>Strong planning, organizational and problem-solving skills, with flexibility to meet tight deadlines.</li><li>Excellent interpersonal and communication abilities in both Greek and English, across technical and non-technical audiences.</li><li>Self-motivated, goal-oriented and a genuine team player with a results-driven mindset.</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer&nbsp;Does this sound like you? If yes, we would love to meet you!

Service Delivery Specialist (Business Applications) (3723)

We’re looking for an Indirect Spend Procurement Specialist to join our dynamic procurement team. In this role, you’ll lead sourcing and procurement activities across key indirect categories — such as Sales &amp; Marketing, Facility Management and IT. You will be &nbsp;responsible for optimizing supplier performance, driving cost efficiencies, and ensuring that procurement strategies align with the company’s overall business objectives, reporting to Country Procurement Manager.Responsibilities:<ul><li>Lead strategic sourcing and procurement initiatives for assigned indirect categories, ensuring alignment with organizational goals and objectives.</li><li>Participate in cross-functional teams and projects to support organizational initiatives and/or drive continuous improvement in procurement practices.</li><li>Collaborate closely with internal stakeholders, including commercial, operations, finance, and supply chain teams, to align procurement strategies with business needs and customer requirements.</li><li>Analyze market trends, supplier capabilities, and conduct spend analysis using data-driven assessments to get deep insight in cost structures, identify opportunities for cost savings, value generation, and process efficiencies.</li><li>Manage and optimize suppliers’ database, build relationships that generate long-term value for both Ayvens and the supplier in alignment with the country and group procurement strategies.</li><li>Negotiate contracts, pricing agreements, and service level agreements (SLAs) with suppliers to ensure terms and conditions according to the strategic priorities of the organization.</li><li>Manage supplier contracts throughout the contract lifecycle, including drafting, reviewing, and negotiating contract terms and conditions. Monitor supplier performance against key performance indicators (KPIs) and contractual obligations, taking proactive measures to address issues and drive improvements. Support the introduction of new processes, tools and systems within the procurement team and advise internal customers on procurement methods, processes and application of guidelines</li><li>Ensure &amp; follow-up actions regarding compliance and audit</li><li>Ensure compliance with contract requirements, terms, and conditions, and enforce contractual obligations to safeguard the organization's interests.</li><li>Collaborate with legal, finance, and other relevant stakeholders to mitigate contract risks and ensure contractual compliance.</li></ul>Qualifications and skills:<ul><li>Bachelor’s degree in Business Administration, Supply Chain Management, Procurement, or related field</li><li>Minimum 3 years of experience in procurement, strategic sourcing of Indirect Spend Categories</li><li>Demonstrated expertise in supplier relationship management, contract negotiations, and procurement best practices.</li><li>Strong analytical skills with the ability to analyze data, identify trends, and make data-driven decisions.</li><li>Excellent negotiation, communication, and interpersonal skills, with the ability to build and maintain effective relationships with internal and external stakeholders demonstrating a customer centric mindset.</li><li>High level of integrity and ability to explicitly demonstrate a professional approach in all supplier interactions and meet highest ethical standards.</li><li>Proficiency in procurement software, ERP systems, and Microsoft Office Suite.</li><li>Excellent knowledge of English language (written and oral)</li></ul>

Indirect Spend Procurement Specialist

You will handle direct communication with customers, insurance agents, and bank employees, resolving all issues related to health claims efficiently and empathetically.Your day-to-day:<ul><li>Handle inbound and outbound communication with customers regarding claims and policy coverages</li><li>Support insurance agents and bank employees with claim status and coverage inquiries</li><li>Follow up on unresolved customer requests and pending documentation (from MedNet or internal departments) to accelerate claim processing</li><li>Produce reports on incoming business flow and client communication outcomes</li><li>Provide feedback to the sales network based on customer interactions</li><li>Propose solutions and aim for high first-call resolution rates</li><li>Manage incoming written communication from customers</li><li>Support the complaints department by providing feedback on incoming cases</li><li>Handle communication for EB claims (for the part managed in-house for the Piraeus Bank group policy)</li><li>Track claims cycle time and monitor relevant KPIs</li></ul>Qualifications:<ul><li>Previous experience within customer service at least 3-5 years (e.g. call center representative, customer service desk, phone sales)&nbsp;</li><li>Previous experience related to claims area &nbsp;</li><li>Very good knowledge of the products and existing processes &nbsp;</li><li>Very good knowledge of English, both verbal and written&nbsp;</li><li>Computer literacy &nbsp;</li><li>University degree preferably in Insurance or Nursing &nbsp;</li><li>Strong interest in medical information and risk management&nbsp;</li><li>Knowledge of Medical Conditions.</li></ul>Personal Profile:<ul><li>Excellent communication and interpersonal skills</li><li>Positive attitude and customer-centric mindset</li><li>Strong conflict resolution and argument-handling capabilities</li><li>Attention to detail and fast learning ability</li><li>Comfortable working under pressure and in a fast-paced, multitasking environment</li><li>Effective oral and written interaction with customers and Sales Network</li><li>Flexibility to work in shifts</li><li>Proactive in proposing alternatives and solutions</li></ul>What we offer:<ul><li>Extensive training opportunities - on-demand and on-site options, webinars, seminars, and fully covered certifications.</li><li>Partnership with multiple educational institutions across Greece for advanced education, with tuition support.</li><li>Comprehensive Health Insurance that keeps you safe, with peace of mind and financial protection in times of need.</li><li>Pension Scheme to secure your financial future and ensure you can plan confidently for the years ahead.</li><li>Well-being and work-life balance, including extra days off for medical emergencies, no medical note needed, and support for working parents.</li><li>Recognition and rewards for excellence, including bonuses and salary increases based on your contribution throughout the year.</li><li>Monthly meal allowance that can be used at supermarkets and cafeterias, including our own offices' cafeteria.</li><li>Recently renovated offices, central location, with easy access</li></ul>

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