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On behalf of our international client, a company with 30 years of experience and around 300 employees, specializing in innovative SAP solutions on a global scale, we are looking for a Senior SAP SD Consultant to join their Greek branch. The role offers the flexibility to be based in Thessaloniki or work remotely.Responsibilities:<ul><li>Provide expert-level support and consulting for the SAP SD module</li><li>Diagnose, troubleshoot and resolve SAP SD-related issues</li><li>Work closely with business users to understand their needs and deliver effective solutions through system customization</li><li>Manage and resolve timely support tickets efficiently through company’s ticketing system</li><li>Lead end-user training</li></ul>&nbsp;Candidate Profile:<ul><li>Degree in Computer Science, Information Technology, or a related field.</li><li>At least four years of experience in SAP SD consulting position</li><li>Fluency in both Greek and English</li><li>Expertise in SAP SD configuration and customization</li><li>Knowledge in Backend Development, PP, or EWM is a big plus</li><li>Strong communication and teamwork skills to collaborate effectively with teams and clients</li><li>Ability to work independently and collaborate effectively</li><li>Eagerness to learn and continuously develop expertise</li></ul>&nbsp;What the Employer Offers:<ul><li>Unlimited contract</li><li>Private health insurance</li><li>Prepaid card for food</li><li>An International and modern working environment</li><li>Continuous learning and development opportunities</li></ul>&nbsp;

Senior SAP SD Consultant (remote)

You will be responsible for participating in full application development and maintenance tasks for the Software Product including requirement analysis, design, developing and testing.Your contribution to the success of the team<ul><li>Writing high-quality code to program complete applications on schedule</li><li>Code, test and debug software</li><li>Evaluate existing applications to reprogram, update and add new features</li><li>Communicate and explain effectively technical issues to Product Management Team and shareholders</li><li>Design test plans, scenarios, scripts, or procedures.</li><li>Act as a mentor to junior developers and developers in the team, train newcomers</li></ul>Your Qualifications &amp; Competencies<ul><li>BS in Software Engineering, Computer Science or equivalent is required</li><li>3+ years’ experience in developing Business Software</li><li>Full understanding of business software, frameworks and business analysis</li><li>Very good knowledge of SQL</li><li>Very good knowledge of Delphi or. NET (C#, C++)</li><li>Very good command of English language</li><li>Detail oriented and results focused</li><li>Ability to work as a team member</li></ul>Your BenefitsWe are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:💰Competitive remuneration package❤️Private health insurance plan🏠Hybrid working model💯Opportunity to work alongside people who are always eager to mentor🚍Transportation with company’s bus from central stations📖 Funded training &amp; development opportunities🥪Catering food services

Back End Developer

Ready to make compliance seamless? As an IT Compliance Specialist, you’ll ensure our systems meet regulatory standards, define technical specs, and be the key link with the gaming regulator. Your impact starts here, are you in?&nbsp;Your day to day will include:<ul><li>Managing and providing subject matter expertise on the operation of HGC’s Control System(s) for all gaming platforms and BI reports</li><li>Liaising with gaming regulatory authorities ensuring fluent communication regarding technical compliance issues and acting as point of technical contact for auditing authorities’ requests</li><li>Ensuring smooth access of gaming regulator to OPAP’s regulatory reporting systems, providing user support and managing relevant issues</li><li>Inspecting and evaluating systems and applications lifecycle as per their compliance to the regulatory framework, identifying areas of risk and suggesting actions for their mitigation</li><li>Translating applicable regulatory requirements to technical specifications for all products and operations of OPAP, evaluating compensating solutions</li><li>Working closely with vendors and internal teams for the accurate communication and implementation of the necessary technical specifications to meet the regulatory framework</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>BSc in Computer Science/Information Technology or equivalent</li><li>3+ years of relevant experience in Information Security, IT architecture, IT Business Analysis, IT Audit or similar role, preferably in a regulated industry</li><li>Eager to gain a deep understanding of OPAP’s games and the relevant data that gaming solutions provide to act effectively as a subject matter expert for regulatory reporting systems &nbsp;</li><li>Very good understanding of modern IT systems, infrastructure and applications</li><li>Good understanding of databases and basic SQL queries/functions, hands-on experience will be highly preferable</li><li>Strong analytical and organizational skills, combined with advanced project management expertise</li><li>Business-driven and results-oriented, able to perform under pressure and meet strict deadlines</li><li>Excellent communication skills (written and verbal) both in Greek and English languages</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer&nbsp;

IT Compliance Specialist (3825)

The Online Product Owners Team is responsible for the continuous development and optimization of our online sportsbook and casino products.In this role, you will be part of an agile environment, supporting the delivery of digital features and contributing to the translation of business needs into actionable tasks.&nbsp;Your day to day will include:<ul><li>Clarifying and transforming business needs into functional and technical specifications, ensuring clear project objectives</li><li>Acting as a liaison between business owners, analysts, and development teams, ensuring alignment and resolving discrepancies</li><li>Managing project timelines, scope, and quality, leveraging technical expertise to ensure successful delivery</li><li>Applying scrum principles to manage product backlogs, prioritize tasks, and foster collaboration for efficient development</li><li>Proactively identifying scope and quality risks, ensuring thorough documentation and resolution within project streams</li><li>Collaborating cross-functionally with teams and vendors, enhancing communication, identifying dependencies, and promoting effective problem-solving</li><li>Monitoring and following up application release processes, assessing milestones and deviations to maintain project integrity</li><li>Monitoring product lifecycle and processes, identifying areas for improvement and implementing agreed enhancements&nbsp;</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>BSc degree in Computer Science, Information Technology or other relevant field. &nbsp;MSc degree is desirable.</li><li>3+ years of experience in software product development, functional and technical analysis</li><li>Experience in software development lifecycle</li><li>Knowledge of Lottery/Gaming/Betting/Casinos, Passive/Scratch systems and business concepts</li><li>Hands-on experience in configuration processes of low-code tools/environments</li><li>Ability to understand all layers of a product (business, application, infrastructure and network)</li><li>Experience of negotiating with suppliers and business teams</li><li>Excellent project management abilities</li><li>Hands-on experience with the agile paradigm</li><li>Very good presentation, communication, and conflict resolution skills</li><li>Strong problem-solving skills with ability to adapt to changing priorities</li><li>Ability to collaborate with team members to problem-solve and overcome challenges, fostering a culture of accountability and continuous improvement&nbsp;</li></ul> What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant 🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer

Online Product Owner (3775)

As a Technology Delivery Specialist, you’ll be at the heart of our Betting products—coordinating across teams, overcoming obstacles, and ensuring projects are delivered smoothly in a fast-paced, high-impact environment! The challenge? Turning complex business needs into seamless technical solutions.&nbsp;Your day to day will include:<ul><li>Monitoring and gathering requirements from Business Owners to ensure alignment with project objectives</li><li>Developing and maintaining open communication channels with Business Owners</li><li>Supporting the team in project planning to ensure efficient, effective, and low-risk delivery</li><li>Monitoring project status, facilitating implementation, and identifying, mitigating, and resolving significant issues/risks</li><li>Preparing progress reports for various levels of company management</li><li>Collaborating with Technology stakeholders to define project scope and plans according to technology standards</li><li>Acting as a liaison between Technology and Business, facilitating communication and issue resolution</li><li>Reviewing project deliverables to ensure compliance with requirements</li></ul>&nbsp;What you need to succeed:<ul><li>BSc in Computer Science or Information Technology or equivalent STEM. MSc in relevant topic is desirable</li><li>3+ years’ experience in project management for the delivery of IT solutions</li><li>Professional certifications (e.g. PMI PMP or PgMP or equivalent) are desirable</li><li>Consulting experience (preferably IT), working with clients in a demanding enterprise environment</li><li>Acquaintance with Agile methodology</li><li>Very good knowledge of MS Office applications and MS project; knowledge of MS Project Server and Jira</li><li>Understanding of Gaming systems and business concepts would be an advantage</li><li>Excellent analytical, organizational and time management skills</li><li>Innovative thinking and flexibility/ adaptability to changing requirements and priorities</li><li>Strong communication skills and customer focus</li><li>High achiever and results oriented mentality</li><li>Teamwork and cooperation</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer&nbsp;Does this sound like you? If yes, we would love to meet you!

Technology Delivery Specialist (3747)

As an AI Product Owner, you will support the evolution and adoption of AI across OPAP by translating business needs into clear AI product requirements and guiding implementation teams in delivering impactful, data-driven solutions.&nbsp;Your day to day will include:<ul><li>Receiving business requests and priorities, clarifying and translating them into AI-specific specifications (e.g., Statements of Work), and producing detailed requirements and plans</li><li>Acting as liaison between business owners and development team to clarify requirements and resolve misalignments</li><li>Managing AI project progress and ensuring timely delivery, testing, and deployment, while providing domain insight and technical expertise</li><li>Managing and refining the AI Product Backlog, aligning business needs, prioritizing AI-related backlog items, and setting delivery milestones</li><li>Identifying and communicating scope/quality risks, reviewing deliverables, supporting testing, and reporting deviations</li><li>Working cross-functionally with teams, PMO, and vendors to enhance collaboration and resolve issues, while designing scalable AI solutions</li><li>Monitoring AI solution efficiency and release cycles, identifying risks, coordinating maintenance, and assessing progress against benchmarks and expectations</li><li>Organizing backlog refinement sessions, monitoring release cycles and operational efficiency, and coordinating maintenance and troubleshooting</li><li>Keeping up with AI market trends, emerging technologies, and standards to propose innovative solutions and maintain a competitive product portfolio for OPAP</li></ul> What you need to succeed:&nbsp;<ul><li>BSc in Computer Science, Digital Automations or equivalent STEM</li><li>MSc in relevant topic</li><li>2+ years of relevant experience in AI or Digital product development &amp; management, functional or technical analysis</li><li>Experience of negotiating with suppliers and business teams</li><li>Hands-on experience in configuration processes of low-code tools/environments</li><li>Very good presentation, communication and conflict resolution skills</li><li>Strong analytical, problem solving and organizational skills</li><li>Ability to work efficiently in a team, with a strong understanding of all layers of a product business to application, infrastructure, and network </li></ul>What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer

AI Product Owner (3699)

The Service Delivery Specialist role is a key contributor to the successful implementation and support of IT projects within the domain of corporate applications, including financial systems, retail, legal services, warehouse management, HRMS and ITSM platforms. It focuses on coordinating technology initiatives that involve technical analysis, solution design, implementation, testing and ongoing support, while applying best practices and project methodologies.&nbsp;Your day to day will include:<ul><li>Working on projects of varying priorities in collaboration with internal teams and external vendors, while tracking and reporting progress.</li><li>Conducting impact analysis, market research, identifying best practices and evaluating software solutions to propose the most suitable option.</li><li>Managing the software development lifecycle from planning to implementation and service operations.</li><li>Translating business requirements into detailed technical specifications and designing the required technical solutions and integrations.</li><li>Overseeing outsourced resources, vendor contracts and software licensing, and monitoring project execution and change requests in line with business needs and internal processes.</li><li>Providing maintenance and support services according to SLAs, including incident and problem management.</li></ul> What you need to succeed:<ul><li>Bachelor’s degree in Computer Science, Information Technology or a related STEM field. A Master’s degree or MBA is considered a plus.</li><li>At least 2 years of experience in business or functional analysis for large-scale technology projects, along with technical involvement in the development or maintenance of back-office applications (e.g. financial, retail, legal, warehouse management systems, HRMS, ITSM). Experience in solution design is a strong asset.</li><li>Solid understanding of ERP, logistics and inventory software, testing best practices, and data integration technologies (Web Services, JSON, XML, SOAP). General knowledge of operating systems, networking and SQL/database management is considered a plus.</li><li>Familiarity with project management tools (MS Project, Jira, Redmine), and collaboration platforms (MS SharePoint, MS Teams). Relevant certifications (e.g. PMP, PMI-ACP, PMI-PBA) are an advantage.</li><li>Strong planning, organizational and problem-solving skills, with flexibility to meet tight deadlines.</li><li>Excellent interpersonal and communication abilities in both Greek and English, across technical and non-technical audiences.</li><li>Self-motivated, goal-oriented and a genuine team player with a results-driven mindset.</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer&nbsp;Does this sound like you? If yes, we would love to meet you!

Service Delivery Specialist (Business Applications) (3723)

We are seeking a highly skilled Backend Developer with robust expertise in C# and .NET Core. The ideal candidate will have a deep understanding of API development and be responsible for designing, building, and maintaining scalable and efficient backend services. You will work closely with front-end developers, DevOps engineers, and other team members to deliver high-quality software solutions.Your contribution to the success of the team<ul><li>Design, develop, and maintain backend services using C# and .NET Core</li><li>Create and manage RESTful APIs to support front-end applications and external integrations</li><li>Collaborate with front-end developers and other stakeholders to define API requirements and deliver features</li><li>Optimize and refactor existing code to improve performance, scalability, and maintainability</li><li>Implement security best practices to protect data and ensure API integrity</li><li>Work with DevOps to automate deployment processes and monitor application performance</li><li>Write unit tests and perform code reviews to ensure high-quality code</li><li>Troubleshoot and resolve issues related to backend services and APIs</li><li>Stay up-to-date with the latest industry trends, technologies, and best practices</li></ul>Qualifications &amp; Skills<ul><li>Proven experience as a Backend Developer with a strong focus on C# and .NET Core</li><li>Extensive experience in building and maintaining RESTful APIs</li><li>Solid understanding of object-oriented programming (OOP) principles</li><li>Experience with database design and management, including SQL Server, MySQL, or similar databases</li><li>Familiarity with version control systems such as Git</li><li>Knowledge of cloud platforms like Azure is a plus</li><li>Strong problem-solving skills and the ability to work independently and as part of a team</li><li>Excellent communication and collaboration skills</li></ul>Your BenefitsWe are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:💰Competitive remuneration package❤️Private health insurance plan🏠Hybrid working model💯Opportunity to work alongside people who are always eager to mentor🚍Transportation with company’s bus from central stations📖 Funded training &amp; development opportunities🥪Catering food services

.NET Developer

Ever wonder who keeps the digital world connected? The Network Engineer designs, builds, and maintains our IT and Datacenter infrastructure—making sure everything runs fast, smooth, and secure.&nbsp;Your day to day will include:<ul><li>Assessing business and system requirements and proposing resilient and secure networking solutions</li><li>Installing, configuring, and maintaining network infrastructure (load balancers, routers, switches, firewalls, IP voice) in line with IT security policies</li><li>Monitoring and optimizing network performance, troubleshooting issues, and managing upgrades, backups, and disaster recovery operations</li><li>Setting up and managing user and service accounts, granting access rights, and ensuring data protection and compliance</li><li>Cooperating with internal teams and vendors to implement approved network changes</li><li>Keeping up with technology trends and proposing improvements to enhance network operations</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>BSc/MSc in IT, Networking &amp; Communication, or related field</li><li>3+ years of relevant experience in network engineering roles</li><li>Strong knowledge of network infrastructure, including design, configuration, troubleshooting, and maintenance of Cisco equipment and technologies</li><li>Hands-on experience with routing, switching, VPNs, wireless networks, QoS, network security, and Checkpoint firewalls</li><li>Familiarity with cloud networking (Azure a plus), Layer 7 protocols, and application load balancing for high availability</li><li>Solid understanding of IT security practices (firewalls, IDS/IPS, WAF, DDoS, malware protection) and HTTPS publishing via CDN</li><li>Scripting and Unix system administration skills, with ability to document and diagram network systems</li><li>Strong analytical thinking, problem-solving, and communication skills in both Greek and English</li><li>Self-starter with the ability to work independently and collaboratively across teams and stakeholders</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer&nbsp;

Network Engineer (3614)

As Cyber Security Operations Engineer, handles daily cybersecurity operations, investigates potential threats, monitors systems and network logs, ensures vulnerabilities are fixed, systems are hardened, and incidents are managed in compliance with corporate security policies&nbsp;Your day to day will include:<ul><li>Monitoring, detecting, analyzing, and responding to security threats and incidents across internal infrastructure and cloud environments</li><li>Performing in-depth analysis of security events, triaging alerts, and escalating or resolving incidents as appropriate</li><li>Responding to security incidents by executing containment, eradication, recovery, and root cause analysis procedures</li><li>Assisting in developing and improving incident response playbooks and standard operating procedures</li><li>Performing vulnerability scans, assessing findings, and collaborating with IT teams to remediate high-risk issues</li><li>Administering and tuning security tools (Firewalls, NDR, DLP, SIEM, EDR, etc.) to improve detection and response capabilities</li><li>Performing threat hunting and vulnerability assessments to identify potential risks</li><li>Collaborating with IT teams, including developers and platform engineers, to embed security-as-code practices throughout the development lifecycle</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>Bachelor's degree in Cybersecurity, Information Technology, or a related field</li><li>3+ years of experience in cybersecurity engineering, security operations, or network security</li><li>Familiarity with Zero Trust architecture, SASE, and Identity &amp; Access Security</li><li>Experience with Email security technologies</li><li>Hands-on experience with security technologies (EDR, NDR, SIEM, WAF, PAM, CSPM, and Vulnerability Management Tools)</li><li>Excellent troubleshooting, problem-solving, and analytical skills</li><li>Excellent knowledge of English language&nbsp;</li></ul>&nbsp;&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer

Cyber Security Operations Engineer (3810)

As a Senior AI Product Owner, you will support the evolution and adoption of AI across OPAP by translating business needs into clear AI product requirements and guiding implementation teams in delivering impactful, data-driven solutions.&nbsp;Your day to day will include:<ul><li>Receiving business requests and priorities, clarifying and translating them into AI-specific specifications (e.g., Statements of Work), and producing detailed requirements and plans.</li><li>Acting as liaison between business owners and development team to clarify requirements and resolve misalignments.</li><li>Managing AI project progress and ensuring timely delivery, testing, and deployment, while providing domain insight and technical expertise.</li><li>Managing and refining the AI Product Backlog, aligning business needs, prioritizing AI-related backlog items, and setting delivery milestones.</li><li>Identifying and communicating scope/quality risks, reviewing deliverables, supporting testing, and reporting deviations.</li><li>Working cross-functionally with teams, PMO, and vendors to enhance collaboration and resolve issues, while designing scalable AI solutions.</li><li>Monitoring AI solution efficiency and release cycles, identifying risks, coordinating maintenance, and assessing progress against benchmarks and expectations.</li><li>Organizing backlog refinement sessions, monitoring release cycles and operational efficiency, and coordinating maintenance and troubleshooting.</li><li>Keeping up with AI market trends, emerging technologies, and standards to propose innovative solutions and maintain a competitive product portfolio for OPAP</li></ul> What you need to succeed:&nbsp;<ul><li>BSc in Computer Science, Digital Automations or equivalent STEM</li><li>MSc in relevant topic is desirable</li><li>5+ years of relevant experience in AI or Digital product development &amp; management, functional or technical analysis</li><li>Experience of negotiating with suppliers and business teams</li><li>Hands-on experience in configuration processes of low-code tools/environments</li><li>Very good presentation, communication and conflict resolution skills</li><li>Strong analytical, problem solving and organizational skills</li><li>Ability to work efficiently in a team, with a strong understanding of all layers of a product business to application, infrastructure, and network. </li></ul>What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer

Sr. AI Product Owner (3698)

As a Retail Analytics Senior Specialist, you will play a key role in shaping and supporting the strategic direction of OPAP’s retail network. You’ll contribute to the definition of business objectives, commercial KPIs, and budget planning, while continuously monitoring performance and delivering insightful reports. Additionally, you’ll provide comprehensive analytics and reporting across the entire retail ecosystem, supporting stakeholders at all levels, from agents and Marketing Units to Area Managers, Sales teams, and top management.&nbsp;Your day to day will include:<ul><li>Monitoring retail network KPIs (OPAP stores, Play Stores, indirect channels) and developing Power BI reports (annual, quarterly, monthly, ad-hoc) with detailed performance analysis by region, store, and product.</li><li>Conducting ad-hoc and deep-dive analyses to assess commercial initiatives (e.g., Sports Party, KINO draws).</li><li>Tracking performance and reward schemes to ensure effectiveness.</li><li>Evaluating retail initiatives for impact and alignment with business priorities.</li><li>Ensuring accuracy and stability of reporting tools, combining technical expertise with business understanding.</li><li>Delivering actionable insights that connect data to commercial outcomes.</li><li>Collaborating with the AI team on root cause analysis and predictive modeling and expanding reporting automation using AI capabilities.</li><li>Contributing to the design and evaluation of commercial and credit policies, and reward schemes, recommending improvements.&nbsp;</li><li>Suggesting new initiatives, services, and features to boost retail ROI for partners and OPAP.</li><li>Conducting post-investment appraisals of retail initiatives, evaluating store profitability with Sales and Finance.</li><li>Aligning with BI team to optimize data infrastructure that supports the team's reporting needs.</li></ul>&nbsp;What you need to succeed:<ul><li>Bsc in Management Science &amp; Technology, Management of Information Systems or relevant field</li><li>Master’s in Business Administration, Finance, Economics, Marketing or relevant field</li><li>Hands-on experience in analyzing, visualizing and interpreting data using tools like R / Python / SQL / Power BI / Data Bricks / Microsoft Azure</li><li>Excellent numerical and analytical skills with the ability to interpret data into well-presented, meaningful stories</li><li>Knowledge of basic financial principles</li><li>Experience in predictive analytics, ideally by utilizing automation, ML &amp; AI features</li><li>Strong result &amp; consumer-oriented approach</li><li>Excellent communication and presentation skills in English &amp; Greek</li><li>Good Knowledge of the gaming industry will be considered an asset</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer&nbsp;

Retail Analytics Sr. Specialist (3770)

As a Team Leader of our Application Support Team, you will oversee the smooth operation and ongoing improvement of software systems developed by OPAP's internal Software Development Team. You will be guiding a team that delivers expert technical support, resolves application issues promptly, and collaborates with stakeholders to enhance user satisfaction and system reliability.&nbsp;Your day to day will include:<ul><li>Leading and mentoring the application support team by supervising performance, fostering collaboration, and promoting creative thinking to enhance capabilities and achieve goals</li><li>Managing and prioritizing incidents, service requests, and problem tickets, ensuring timely resolution and adherence to SLAs</li><li>Performing root cause analysis (RCA) and coordinating permanent fixes for recurring application issues</li><li>Overseeing application monitoring and alerting systems, ensuring proactive identification and resolution of issues</li><li>Collaborating with DevOps and infrastructure teams to support CI/CD pipelines, deployments, and environment stability</li><li>Maintaining and enhancing automation scripts and tools for monitoring, reporting, and routine support tasks</li><li>Ensuring application logs, performance metrics, and telemetry data are effectively used for diagnostics and optimization</li><li>Coordinating application upgrades, patches, and configuration changes, ensuring minimal disruption to users</li><li>Managing access controls, security configurations, and compliance requirements for supported applications</li><li>Documenting technical procedures, troubleshooting guides, and known issues to build a robust knowledge base</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>BSc in Computer Engineering / Science, Information Systems Management or relevant field. MSc in relevant topic is desirable</li><li>At least 5 years of relevant experience in the development, monitoring and/or support of enterprise SW applications</li><li>At least 2 years of experience in leading a development or application support team</li><li>Experience in industry-standard development frameworks and tools such as Spring, Spring Boot, JPA, Junit, JavaEE/JakartaEE, Docker, Kubernetes, Wildfly, Redis, RabbitMQ.</li><li>Experience in industry-standard relational and non-relational database systems such as MySQL, Postgres, Oracle, MongoDb</li><li>Experience in configuration management tools (puppet/ansible)</li><li>Experience in monitoring tools (Grafana, Kibana) and alerting tools (ElastAlert, Nagios)</li><li>Experience in version control tools like Git, Subversion</li><li>Familiar with Continuous Integration, Continuous Delivery and Agile practices</li><li>Solid understanding of fundamental design principles behind a scalable application</li><li>Familiarity with Linux systems</li><li>Experience in cloud environments such as Azure, AWS will be considered a plus</li><li>Ability to multi-task and rapidly switch context</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer&nbsp;Does this sound like you? If yes, we would love to meet you!

Application Support Team Leader (3634)

As a Solutions Business Analyst, you’ll be at the heart of delivering strategic retail initiatives. You’ll gather, analyze and translate business requirements, coordinate cross-functional teams, and ensure seamless execution aligned with our commercial roadmap. Acting as the bridge between business and technical stakeholders, you’ll provide clarity and validate that every outcome meets both business goals and technical standards.&nbsp;Your day to day will include:<ul><li>Collaborating with commercial and technical teams to collect and analyze business specifications to translate them into technical or operational requirements.</li><li>Gathering and evaluating ideas for new initiatives, supporting early-stage viability assessments.</li><li>Supporting feasibility studies for new features/products, assessing impact, opportunities, and risks.</li><li>Defining project scope, overseeing activities, and ensuring stakeholder approval of all deliverables for the assigned projects.</li><li>Planning and executing User Acceptance Testing (UAT) to ensure readiness before production release.</li><li>Monitoring market trends and suggesting digital/ phygital experience enhancements to boost customer satisfaction and engagement.</li><li>Facilitating collaboration across project teams by aligning stakeholders, clarifying issues, and resolving conflicts for the assigned projects.</li><li>Acting as the SPOC for the rest company for the assigned projects.</li></ul>&nbsp;What you need to succeed:• &nbsp; &nbsp;4+ years of proven working experience in analyzing &amp; managing large-scale complex projects&nbsp; • &nbsp; &nbsp;Bachelor's degree in Information Systems, Business Administration or other related fields; master’s degree will be considered an asset&nbsp; • &nbsp; &nbsp;Proven experience in business analysis within a corporate environment&nbsp; • &nbsp; &nbsp;Strong analytical and problem-solving skills • &nbsp; &nbsp;Good knowledge of project management principles &amp; business analysis methodologies • &nbsp; &nbsp;Solid communication skills that allow effective communication with a diverse group of people • &nbsp; &nbsp;Good knowledge of the assigned gaming products will be considered an asset • &nbsp; &nbsp;Proficiency in MS Office and MS Project&nbsp; • &nbsp; &nbsp;Excellent command of the English language (written and oral)&nbsp;&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer&nbsp;Does this sound like you? If yes, we would love to meet you!

Solutions Business Analyst (3617)

As Senior Technical Software&nbsp;Consultant&nbsp;you will participate in multiple ERP projects throughout the implementation life cycle, including design, mapping, testing, and go-live support.Your contribution to the success of the team<ul><li>Meet business and technical stakeholders to gather, analyze and define customer’s requirements about business processes</li><li>Create technical solutions design and implement software according to business requirements</li><li>Provide feedback on developing new functionalities and improving existing, according to customers’ needs</li><li>Provide training to achieve user smooth introduction to the new functionalities and software environment</li><li>Work closely with project team to prioritize customers’ needs and proactively identify and resolve problems</li></ul>Your Qualifications &amp; Competencies<ul><li>Bachelor or Master’s degree in Computer Science, Information Technology, or in relevant field</li><li>Hands on experience in ERP or other software implementation or technical support</li><li>Proficiency in SQL and database management systems (Microsoft SQL Server)</li><li>Excellent verbal and written communication skills in English</li><li>Strong interpersonal skills</li><li>Excellent problem-solving and analytical skills</li><li>Ability to work independently and as part of a team</li><li>Customer-oriented mindset with a commitment to delivering high-quality service</li></ul>Your Benefits:We are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:💰Competitive remuneration package❤️Private health insurance plan🏠Hybrid working model💯Opportunity to work alongside people who are always eager to mentor🚍Transportation with company’s bus from central stations📖 Funded training &amp; development opportunities🥪Catering food services

Senior Technical Software Consultant (Entersoft ERP)

The Junior Technical Operations Center (TOC) Engineer acts as a single point of contact for the assessment, prioritization, escalation and resolution of incidents related to corporate and gaming/betting infrastructure. &nbsp;Your day to day will include:<ul><li>BSc in Computer Science, Information Technology, or a related field</li><li>Monitoring the daily performance and functionality of Corporate and Gaming/Betting infrastructure and responding to service failures by implementing the prescribed resolution steps</li><li>Addressing tickets submitted by Opap's corporate operations related to technical issues with hardware devices and platforms, and managing prioritization, evaluation and resolution in accordance with stablished processes and procedures</li><li>Handling technical issues reported via the OPAP Services Portal, collaborating with OPAP Technology vendors to resolve problems concerning gaming and betting application as well as communication circuits</li><li>Escalating incidents and problems as necessary, supporting investigations to minimize incident duration, tracking resolution progress, and providing updates and clarifications &nbsp; to end users regarding the procedure followed&nbsp;</li><li>Maintaining comprehensive documentation and incident reports, detailing the nature of problems and steps taken to resolve them in order to inform improved strategies for preventing future incidents</li><li>Executing User Access Management processes, including overseeing access provisioning and deprovisioning, and gathering relevant data as evidence to support responses to audit inquiries</li><li>Becoming proficient with basic Linux commands and assisting in the review and enhancement of automation scripts to improve operational efficiency.&nbsp;&nbsp;</li></ul> &nbsp; What you need to succeed:&nbsp;<ul><li>2+ years of experience in customer support, preferably in a technical or Network/Technology Operations Center environment &nbsp;</li><li>Help desk exposure in the provision within a corporate environment</li><li>Knowledge of the practices, processes and general standards of the end-user technical support</li><li>Familiarity with ticketing systems and/or monitoring tools</li><li>Ability to comprehend and retain technical information and to clearly translate technical issues in simple non-technical terms&nbsp;</li><li>Strong customer service culture&nbsp;</li><li>Effective communication and team player&nbsp;</li><li>Excellent organizational and prioritization skills&nbsp;</li><li>Achievement orientation</li><li>Availability to work on shifts 24/7/52&nbsp;</li></ul>&nbsp;&nbsp;What’s in it for you?<ul><li>An award-winning working environment 🚀</li><li>State of the art facilities including gym &amp; restaurant 🏢</li><li>Hybrid working model 💻</li><li>Competitive salary package and bonus scheme 💸</li><li>Health insurance coverage &amp; Pension Plan 🙏</li><li>Monthly food allowance 🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy 🎓</li><li>Internal Career Opportunities 💼</li><li>Well-Being Activities 💪</li></ul> OPAP Group is an equal opportunity employer

Junior Technical Operations Engineer (3761)

Are you excited about the future of AI? As an AI &amp; Automations Engineer, you will design and deploy AI solutions in predictive analytics and generative AI, bridging business needs with technical execution to deliver scalable, ethical, and efficient systems that drive innovation across the organization. Your day to day will include:<ul><li>Translate business needs into scalable AI solutions and technical implementation plans</li><li>Ensure safe and reliable GenAI outputs through testing frameworks and apply best practices for model lifecycle management, cost optimization, and observability</li><li>Design and deploy predictive models for customer behavior, game performance, personalization, and fraud detection</li><li>Perform data exploration, preprocessing, and feature engineering to support robust model development</li><li>Collaborate with data engineers to build and maintain high-quality data pipelines and feature stores</li><li>Define technical architecture and deliver GenAI solutions across retail, online gaming, and enterprise platforms</li><li>Work closely with AI Product Owners and external partners to translate requirements into GenAI-powered products</li><li>Support the full GenAI lifecycle from ideation to deployment, staying up to date with the latest advancements (e.g., LLMs, diffusion models, multimodal AI)</li></ul> What you need to succeed:&nbsp;<ul><li>BSc in Computer Science or Information Technology, Artificial Intelligence, Data Science, Statistics or a related field</li><li>MSc in relevant topic</li><li>Proven experience in GenAI solutions (LLMs, text-to-image, conversational AI) with strong understanding of architectures, best practices, and ethical considerations (privacy, security, compliance)</li><li>Proficiency in Python and SQL, and hands-on use of ML frameworks (TensorFlow, PyTorch, Scikit-learn, Hugging Face)</li><li>Experience with prompt engineering, fine-tuning, model evaluation, and post-deployment tuning using orchestration tools (e.g., LangChain, LlamaIndex)</li><li>Skilled in model monitoring, drift detection, and MLOps practices (CI/CD, versioning, monitoring) using tools like MLflow, SageMaker, Kubeflow</li><li>Hands-on with data processing (Spark, Apache Beam, Airflow) and storage systems (BigQuery, S3, Snowflake, Delta Lake)</li><li>Knowledge of customer analytics use cases (segmentation, churn, recommendations, real-time analytics) and strong analytical, problem-solving, and project management skills</li></ul> What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer

AI & Automations Engineer (3700)

We are looking for an&nbsp;Engineering Manager / Tech Lead&nbsp;to lead one of our Quick Commerce teams and play a critical role in designing and implementing a reliable, cutting-edge, scalable and efficient real-time platform. The successful candidate will lead a team that owns key technical components and key services that are part of the quick commerce flow.We have a microservice architecture with over 80 services that collectively handle thousands of requests per second. Our communication methods include both synchronous and event-based approaches. The majority of our codebase is written in Golang. We use REST APIs and gRPC. Our infrastructure is hosted in both AWS and GCP, and we leverage Kubernetes for container orchestration. Our data storage solutions include PostgreSQL, MongoDB, and Redis. Additionally, we are part of the Delivery Hero group, working closely with their Global Services division.We are a team of energetic, motivated tech enthusiasts who take on the challenge of empowering our customers and internal users. We do that by providing them with the necessary intuitive technologies through creating a wide range of software solutions.What you’ll do:<ul><li>Lead a team of 2-5&nbsp;talented software engineers, fostering an environment of collaboration, continuous improvement, and innovation.</li><li>Coach, mentor, and support the growth of engineers on the team through regular feedback, career development discussions, and continuous learning opportunities</li><li>Work closely with Product Owners, Developers and other Tech leads as part of an agile team, to build reliable systems and exceed stakeholders expectations.</li><li>Hands-on contribution and deep technical involvement — contribute to design, architecture, and implementation. Regularly contribute to the critical path of various features that the team needs to deliver.&nbsp;</li><li>Conduct regular code reviews, ensuring high coding standards, robust testing, and adherence to best practices.</li><li>Take ownership of the team-owned services and the technical foundation of our food delivery and quick commerce platform, ensuring it is reliable, secure, efficient, and scalable.</li><li>Architect, design, and develop critical technical components. Own the software development lifecycle end to end. Create a technical roadmap.</li><li>Deliver high quality software responsible for serving hundreds of thousands of requests per minute.</li><li>Investigate new technologies and strategies to help our services scale to larger data sets and quicker speeds into the future.</li><li>Practice modern software development methodologies and agile processes.</li><li>Maintain comprehensive documentation for all architectural, design, and implementation processes.</li></ul>Life @efood:At efood, no day is the same as the one before!efooders know that working and having a good time aren't the opposite and that’s why every day at efood is a new adventure!We always aim higher and we thrive in finding solutions to push our limits further! We care about our customers, our employees, our society.We seize every opportunity to celebrate achievements and milestones, but we also celebrate small things (like Fridays!)Every efooder is part of a fast-growing multinational company, with endless opportunities for professional growth and acquisition of new skills! We have an established, yet super creative and fun working environment, with talented and ambitious people whose ultimate goal is to maintain efood as the ideal workplace!&nbsp;Hungry enough to join us? What you need to be successful <ul><li>University and/or Postgraduate Degree in Computer Science, Computer Engineering or equivalent.</li><li>1+ years experience in technical leadership and/or engineering management roles</li><li>Strong background in backend engineering</li><li>Strong leadership and interpersonal skills, with the ability to mentor and coach a team.</li><li>Excellent knowledge of any modern programming language (with ideally relevant experience in Go).</li><li>Knowledge of relational and non-relational database systems (e.g. MongoDB, Redis, Postgres).</li><li>Familiarity with SOLID principles and software design patterns.</li><li>Excellent eye for detail and a self-motivated problem solver.</li><li>Superior analytical skills and a strong sense of urgency and ownership in your work.</li><li>Ability to get up to speed with new systems and concepts quickly.</li><li>Keen to constantly learn and improve your own skills, and not afraid to jump into new things.</li><li>Strong communication and collaboration skills (English is a must).</li></ul>Nice to have:<ul><li>Familiarity with at least one major cloud services provider (experience with AWS is a plus).</li><li>Familiarity with AWS SQS/SNS, Apache Kafka, Google Pub/Sub, RabbitMQ</li><li>Experience with microservices architecture, RESTful APIs, and DevOps practices&nbsp;</li><li>Involvement with open source projects is a plus</li></ul>

Engineering Manager / Tech Lead

We are looking for a Senior .Net Software Engineer to join our high caliber team.Your contribution to the success of the team:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Design, develop, and maintain robust, well-structured, and reusable code following modern object-oriented principles·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Analyze and resolve performance bottlenecks using industry-standard tools·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborate closely with business analysts, software engineers, and stakeholders to understand requirements and deliver high-impact solutions on time·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Actively participate in code reviews to ensure code quality and share best development practices·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain quality control and consistency throughout the full software development life cycle (SDLC)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Create comprehensive technical documentation detailing software logic and architecture·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Stay current with emerging tech trends and propose relevant tools or techniques to continuously evolve the Web Studio experienceYour Qualifications &amp; Competencies·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor or Master’s degree in Computer Science, Information Technology or in relevant field·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 5+ years of proven working experience delivering software solutions in .NET Framework and/or .NET Core (C#, VB.NET, ASP.NET)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Deep understanding of Web API (v4) and service-oriented architecture·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Solid experience with SQL Server and/or Cosmos DB·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Familiarity with Azure services – or a strong drive to grow your skills in cloud technologies·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Good grasp of HTML, JavaScript, or front-end frameworks such as Vue.js / Angular·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hands-on experience with Git and modern version control practices·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A team player with excellent interpersonal and collaborative skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent written and verbal communication skills in both Greek and English·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong time management abilities and commitment to meeting deadlinesYour Benefits:We are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:💰Competitive remuneration package❤️Private health insurance plan🏠Hybrid working model💯Opportunity to work alongside people who are always eager to mentor🚍Transportation with company’s bus from central stations📖 Funded training &amp; development opportunities🥪Catering food services

Senior .Net Software Engineer

Your day to day will include:<ul><li>Monitoring the daily performance and operation of systems, terminals, retail equipment, and network infrastructure to resolve issues and minimize downtime</li><li>Handling technical problems reported via OPAP ITSM and coordinating with vendors to resolve issues in gaming, betting apps, and communication circuits</li><li>Executing Central Information Systems operations using scripts or command line to ensure smooth gaming and betting platform functionality</li><li>Addressing hardware and platform-related issues raised by OPAP corporate operations, prioritizing and resolving them per established processes</li><li>Escalating incidents when necessary, assisting in investigations to reduce downtime, and keeping users updated on procedures</li><li>Maintaining documentation and incident reports, including problem details and resolutions, to prevent future issues</li><li>Coordinating technical issue resolution by mentoring junior engineers in incident management tasks</li><li>Identifying missing IT Operations processes and taking initiative in drafting, communicating, and improving them, including automating existing TOC processes through applications/scripts</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>BSc in Computer Science or Information Technology</li><li>4+ years of working experience in a customer support field, preferably technical</li><li>Help-desk exposure in the provision within a corporate environment&nbsp;</li><li>Knowledge of the practices, processes and general standards for the end-user technical support</li><li>Familiarity with ticketing systems and/or monitoring tools&nbsp;</li><li>Ability to comprehend and retain technical information and to clearly translate technical issues in simple non-technical terms</li><li>Effective communication and good team player with strong customer service culture</li><li>Excellent organizational skills and prioritization skills&nbsp;</li><li>Excellent written and oral communication skills both in Greek and English</li><li>Availability to work on shifts 24/7/52</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer

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