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Part of our Housekeeping team on our Ocean vessels, the Assistant Chief Housekeeper supports the Executive Housekeeper to oversee a variety of housekeeping functions to ensure the smooth running of the daily operation of the Housekeeping Department. The Assistant Chief Housekeeper reports to the Executive Housekeeper.&nbsp;&nbsp;WHAT YOU WILL DO ON BOARD&nbsp;<ul><li>Monitor par levels of all lockers within the relevant working areas and ensure that sufficient supplies are available for the Stateroom Host; arrange for the collection of general store items as per the schedule and ensure that all items are properly distributed to lockers within the relevant working areas; complete the weekly general supply requisition and submit the requisition for approval.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Ensure that all logs are signed and up-to-date in the designated housekeeping areas, follow up &amp; keep track of all special cleaning matrixes including cleaning of curtains, carpet shampoo, furniture, shower head sanitation, etc.&nbsp;</li><li>Regularly inspect Housekeeping areas including Guest Staterooms, public areas, corridors and lockers to ensure that these areas are according to company policies and procedures and employee health and fire/chemical safety. Any damages/malfunctions found during such inspection must be corrected accordingly and reported to the Executive Housekeeper.&nbsp;</li><li>Provide the highest level of comfort and service to Guests and consistently maintain an impeccable standard of cleanliness and hygiene in all areas, as per Viking’s STAR Service Standards and all Public Health Policies; manage service according to Guest flow, embarkation &amp; disembarkation, sea day activities &amp; other activities.&nbsp;</li><li>Provide competent leadership to all direct reports. Responsibilities include, but are not limited to: Conducting performance reviews, including discipline as needed, ensuring Maritime Labor Convention (MLC) compliance and onboard training, succession planning, crew communication and recognition.&nbsp;</li></ul>&nbsp;WHY JOIN VIKING?&nbsp;Elevate Your Career&nbsp;Regardless of where you are on your career journey, Viking can help you in reaching new destinations with:&nbsp;<ul><li>Paid training program in skills and approach to premium hospitality services&nbsp;</li><li>On-the-job coaching to help you advance rapidly&nbsp;</li><li>A lifelong network of hospitality professionals from many different countries&nbsp;</li><li>Internal transfer opportunities to River, Ocean and Expedition ships&nbsp;</li></ul>&nbsp;On board our ship&nbsp;<ul><li>Lodging, meals, unlimited Wi-Fi, uniforms, and laundry are free of charge for all crew members&nbsp;</li><li>Crew cabins with only 2 berths (you will have one roommate).&nbsp;</li><li>Travel to/from the ship provided by Viking&nbsp;</li><li>Crew-only deck, dedicated recreational spaces and activities&nbsp;</li><li>Access to use the guest fitness center during certain hours&nbsp;</li></ul>&nbsp;Employee benefits&nbsp;<ul><li>Referral program&nbsp;</li><li>Loyalty bonuses&nbsp;</li><li>No tax deduction&nbsp;</li></ul>&nbsp;ABOUT YOU&nbsp;<ul><li>Must have shipboard experience or premium hospitality experience - at least 1 year in the same role; must have experience in leading a multi-cultural team.&nbsp;</li><li>Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral English communication skills.&nbsp;</li><li>Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required; team builder with exceptional motivational skills and coaching ability is required; must have a keen eye for cleanliness and attention to detail.&nbsp;</li><li>Must have strong administrative skills, including proficiency with PC based databases, spreadsheets, and word processing systems. Must demonstrate effective stress management skills.&nbsp;</li><li>Must have a proven and comprehensive knowledge of all Public Health and Sanitary Policies compliance.&nbsp;</li></ul>&nbsp;ABOUT VIKING&nbsp;Founded in 1997, Viking is the world’s #1 small ship travel company - with a growing fleet of more than 80 river ships and seven ocean vessels sail over 100 itineraries around the world. In 2022, Viking expanded its award-winning fleet with two expedition ships built specifically to explore the world's most remote destinations, as well as a new Mississippi River ship.&nbsp;&nbsp;APPLICATION AND JOB RELEVANT INFORMATION&nbsp;Our roles will be subject to our appearance standards (including in relation to visible tattoos) and employees are expected to project a professional image at all times. Visible tattoos are not permitted. Tattoos concealed with make-up, skin-colored sleeves or any covering other than the company uniform will still be considered visible for the purposes of our appearance standards. Exemptions to this may be considered on a case-by-case basis where appropriate. Tattoo removal may not result in successful employment and therefore is not encouraged and is the candidate’s personal decision. Furthermore, any offer of employment is subject to you passing all mandatory medical examinations as required by the company.&nbsp;For further information, please contact our recruiting team.&nbsp;&nbsp;DISCLAIMER&nbsp;As part of any recruitment process, Viking collects and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. If you would like to find out more about how your information will be used, please view the privacy notice on our careers page.&nbsp;

OCEAN - Assistant Chief Housekeeper

Viking was founded in 1997 and has grown to be the leading small ship travel company, offering destination-focused river, ocean and expedition voyages on all seven continents. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers guests The Thinking Person’s Cruise® in contrast to mainstream cruises. With more than 250 awards to its name, the company currently operates a fleet of state-of-the-art ships that have received numerous accolades since their launch from industry experts and travelers alike. For the second year in a row, Viking was voted the #1 River Line and the #1 Ocean Line by Condé Nast Traveler in the publication’s 2022 Readers’ Choice Awards. Viking was also named #1 for both Rivers and Oceans by Travel + Leisure in the 2022 World’s Best Awards making it the only cruise line to reach the top of its categories in both publications in the same year.General and Role-Specific Duties1. Administrative &amp; Back-Office Duties• Maintain and update all shore excursion records and documentation.&nbsp; • Manage guest communication regarding excursion schedules, meeting points, and changes. • Prepare MXP data for upcoming voyages. • Complete accident reports for shore excursions and activities in DocMap. • Assist with maintaining waitlists and supporting booking-related tasks. • Contribute expedition and excursion information for the Viking Daily program. • Assist with preparation of End-of-Voyage Reports with excursion-related data. • Support administrative and preparatory tasks in the Explorers/Excursions back office.2. Guest Engagement &amp; Service Excellence • Serve as a highly visible guest-facing representative, proactively engaging with guests and offering assistance. • Provide detailed port information and assist guests in selecting excursions suitable to their interests. • Present Port Talks as part of the Daily Briefing together with the Expedition Leader for each destination. • Act as the first point of contact to address guest concerns related to shore excursions, resolving issues according to STAR Service Standards. • Socialize with guests to enhance their onboard and shoreside experience.3. Shore Excursion &amp; Expedition Operations • Coordinate, assist with, and ensure the smooth dispatch and operation of all shore excursions and expedition activities. • Assist with organizing and dispatching excursions, tenders, and shuttle bus operations. • Liaise with local tour operators to confirm reservations, buses, guides, and schedules. • Distribute signage, audio equipment, and provide support to local guides during dispatch. • Coordinate audio equipment for excursions and ensure proper inventory management. • Accompany guests on tours and field excursions; monitor experience quality and service delivery to ensure STAR Service Standards are met. • Support smooth and well-organized guest debarkation and embarkation operations. • Manage the invoicing of shore excursions and obtain necessary approvals.&nbsp;4. Quality Assurance &amp; Operational Standards • Monitor service levels of shore excursions and ensure compliance with Viking STAR Service Standards. • Report on guide performance, guest satisfaction, and operational consistency. • Develop and deepen destination knowledge through escorting excursions and independent research. • Support biosecurity procedures when required.5. Expedition Team Collaboration • Liaise closely with Expedition Management regarding daily team schedules and operational planning. • Lead a team of one Senior Shorex Excursion staff and one assigned person from Guest Services to the Expedition Team.&nbsp; • Participate in daily rotation in Expedition Central, assist guests and providing information.Role-Specific Profile, Skills, and Experience • Excellent administrative and organizational skills • Excellent communication skills in English, including public speaking experienceRole-Specific Professional Qualifications and Certificates – Required&nbsp; • Proficient in MXP&nbsp;Reporting&nbsp; • The Expedition Activity Coordinator reports to the Assistant Expedition Leader&nbsp;

EXPEDITION - Expedition Activity Coordinator

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