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expedition - expedition activity coordinator
About the job
Viking was founded in 1997 and has grown to be the leading small ship travel company, offering destination-focused river, ocean and expedition voyages on all seven continents. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers guests The Thinking Person’s Cruise® in contrast to mainstream cruises.
With more than 250 awards to its name, the company currently operates a fleet of state-of-the-art ships that have received numerous accolades since their launch from industry experts and travelers alike. For the second year in a row, Viking was voted the #1 River Line and the #1 Ocean Line by Condé Nast Traveler in the publication’s 2022 Readers’ Choice Awards. Viking was also named #1 for both Rivers and Oceans by Travel + Leisure in the 2022 World’s Best Awards making it the only cruise line to reach the top of its categories in both publications in the same year.
General and Role-Specific Duties
1. Administrative & Back-Office Duties
• Maintain and update all shore excursion records and documentation.
• Manage guest communication regarding excursion schedules, meeting points, and changes.
• Prepare MXP data for upcoming voyages.
• Complete accident reports for shore excursions and activities in DocMap.
• Assist with maintaining waitlists and supporting booking-related tasks.
• Contribute expedition and excursion information for the Viking Daily program.
• Assist with preparation of End-of-Voyage Reports with excursion-related data.
• Support administrative and preparatory tasks in the Explorers/Excursions back office.
2. Guest Engagement & Service Excellence
• Serve as a highly visible guest-facing representative, proactively engaging with guests and offering assistance.
• Provide detailed port information and assist guests in selecting excursions suitable to their interests.
• Present Port Talks as part of the Daily Briefing together with the Expedition Leader for each destination.
• Act as the first point of contact to address guest concerns related to shore excursions, resolving issues according to STAR Service Standards.
• Socialize with guests to enhance their onboard and shoreside experience.
3. Shore Excursion & Expedition Operations
• Coordinate, assist with, and ensure the smooth dispatch and operation of all shore excursions and expedition activities.
• Assist with organizing and dispatching excursions, tenders, and shuttle bus operations.
• Liaise with local tour operators to confirm reservations, buses, guides, and schedules.
• Distribute signage, audio equipment, and provide support to local guides during dispatch.
• Coordinate audio equipment for excursions and ensure proper inventory management.
• Accompany guests on tours and field excursions; monitor experience quality and service delivery to ensure STAR Service Standards are met.
• Support smooth and well-organized guest debarkation and embarkation operations.
• Manage the invoicing of shore excursions and obtain necessary approvals.
4. Quality Assurance & Operational Standards
• Monitor service levels of shore excursions and ensure compliance with Viking STAR Service Standards.
• Report on guide performance, guest satisfaction, and operational consistency.
• Develop and deepen destination knowledge through escorting excursions and independent research.
• Support biosecurity procedures when required.
5. Expedition Team Collaboration
• Liaise closely with Expedition Management regarding daily team schedules and operational planning.
• Lead a team of one Senior Shorex Excursion staff and one assigned person from Guest Services to the Expedition Team.
• Participate in daily rotation in Expedition Central, assist guests and providing information.
Role-Specific Profile, Skills, and Experience
• Excellent administrative and organizational skills
• Excellent communication skills in English, including public speaking experience
Role-Specific Professional Qualifications and Certificates – Required
• Proficient in MXP
Reporting
• The Expedition Activity Coordinator reports to the Assistant Expedition Leader
About the company
The world's leading exploration company
Our history
"We had a vision that travel could be more destination-focused and culturally enriching. We wanted to offer experiences designed for the thinking person."
Torstein Hagen, Chairman of Viking
Viking was founded in 1997 with the vision that travel could be more destination focused and culturally immersive.
The company expanded into the American market in 2000, establishing a sales and marketing office in Los Angeles, California. Since then, Viking has grown to a fleet of more than 90 vessels, offering river, ocean and expedition voyages on all seven continents. Viking provides destination-focused itineraries for curious travelers, with each journey including a shore excursion in every port and an onboard and onshore enrichment program that provides deep immersion in the destination through performances of music and art, cooking demonstrations, informative port talks and carefully selected guest lecturers.
With more than 450 awards to its name, Viking is a leader in the industry and was rated #1 for Rivers, #1 for Oceans (for ships sized 500 to 2,500 berths) and #1 for Expeditions by Condé Nast Traveler in the 2023 Readers’ Choice Awards. This is the first time a travel company has been voted #1 in all three categories simultaneously.
Similar Jobs
expedition - expedition activity coordinator
Viking
Ελλάδα
Ελλάδα
On Site
Ναυτιλία
Fixed Term
Full Time
About the job
Viking was founded in 1997 and has grown to be the leading small ship travel company, offering destination-focused river, ocean and expedition voyages on all seven continents. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers guests The Thinking Person’s Cruise® in contrast to mainstream cruises.
With more than 250 awards to its name, the company currently operates a fleet of state-of-the-art ships that have received numerous accolades since their launch from industry experts and travelers alike. For the second year in a row, Viking was voted the #1 River Line and the #1 Ocean Line by Condé Nast Traveler in the publication’s 2022 Readers’ Choice Awards. Viking was also named #1 for both Rivers and Oceans by Travel + Leisure in the 2022 World’s Best Awards making it the only cruise line to reach the top of its categories in both publications in the same year.
General and Role-Specific Duties
1. Administrative & Back-Office Duties
• Maintain and update all shore excursion records and documentation.
• Manage guest communication regarding excursion schedules, meeting points, and changes.
• Prepare MXP data for upcoming voyages.
• Complete accident reports for shore excursions and activities in DocMap.
• Assist with maintaining waitlists and supporting booking-related tasks.
• Contribute expedition and excursion information for the Viking Daily program.
• Assist with preparation of End-of-Voyage Reports with excursion-related data.
• Support administrative and preparatory tasks in the Explorers/Excursions back office.
2. Guest Engagement & Service Excellence
• Serve as a highly visible guest-facing representative, proactively engaging with guests and offering assistance.
• Provide detailed port information and assist guests in selecting excursions suitable to their interests.
• Present Port Talks as part of the Daily Briefing together with the Expedition Leader for each destination.
• Act as the first point of contact to address guest concerns related to shore excursions, resolving issues according to STAR Service Standards.
• Socialize with guests to enhance their onboard and shoreside experience.
3. Shore Excursion & Expedition Operations
• Coordinate, assist with, and ensure the smooth dispatch and operation of all shore excursions and expedition activities.
• Assist with organizing and dispatching excursions, tenders, and shuttle bus operations.
• Liaise with local tour operators to confirm reservations, buses, guides, and schedules.
• Distribute signage, audio equipment, and provide support to local guides during dispatch.
• Coordinate audio equipment for excursions and ensure proper inventory management.
• Accompany guests on tours and field excursions; monitor experience quality and service delivery to ensure STAR Service Standards are met.
• Support smooth and well-organized guest debarkation and embarkation operations.
• Manage the invoicing of shore excursions and obtain necessary approvals.
4. Quality Assurance & Operational Standards
• Monitor service levels of shore excursions and ensure compliance with Viking STAR Service Standards.
• Report on guide performance, guest satisfaction, and operational consistency.
• Develop and deepen destination knowledge through escorting excursions and independent research.
• Support biosecurity procedures when required.
5. Expedition Team Collaboration
• Liaise closely with Expedition Management regarding daily team schedules and operational planning.
• Lead a team of one Senior Shorex Excursion staff and one assigned person from Guest Services to the Expedition Team.
• Participate in daily rotation in Expedition Central, assist guests and providing information.
Role-Specific Profile, Skills, and Experience
• Excellent administrative and organizational skills
• Excellent communication skills in English, including public speaking experience
Role-Specific Professional Qualifications and Certificates – Required
• Proficient in MXP
Reporting
• The Expedition Activity Coordinator reports to the Assistant Expedition Leader
On Site
Ναυτιλία
Fixed Term
Full Time
About the company
The world's leading exploration company
Our history
"We had a vision that travel could be more destination-focused and culturally enriching. We wanted to offer experiences designed for the thinking person."
Torstein Hagen, Chairman of Viking
Viking was founded in 1997 with the vision that travel could be more destination focused and culturally immersive.
The company expanded into the American market in 2000, establishing a sales and marketing office in Los Angeles, California. Since then, Viking has grown to a fleet of more than 90 vessels, offering river, ocean and expedition voyages on all seven continents. Viking provides destination-focused itineraries for curious travelers, with each journey including a shore excursion in every port and an onboard and onshore enrichment program that provides deep immersion in the destination through performances of music and art, cooking demonstrations, informative port talks and carefully selected guest lecturers.
With more than 450 awards to its name, Viking is a leader in the industry and was rated #1 for Rivers, #1 for Oceans (for ships sized 500 to 2,500 berths) and #1 for Expeditions by Condé Nast Traveler in the 2023 Readers’ Choice Awards. This is the first time a travel company has been voted #1 in all three categories simultaneously.