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NTT Data Greece is looking for a Test Engineer in Athens with a strong background in business analysis, reporting, software delivery, and release management to join our IT Service Management team and to work with our clients in the European public sector. In this role, you will support the European Commission by coordinating key conformance testing and deployment activities with EU Member States. Acting as the central point of contact, you will ensure that IT systems comply with technical and functional specifications and are production-ready.Your role:<ul><li>Produce and maintain the required test design specifications – test cases.</li><li>Produce and maintain the Acceptance Test Plan (ATP) for formal test runs.</li><li>Execute the required test cases and analyze the result(s).</li><li>Produce regular progress test reports, status updates, and dashboards to inform all stakeholders.</li><li>Support stakeholders in understanding system specifications and testing processes.</li><li>Escalate critical issues to the Project Manager and the European Commission when needed.</li><li>Contribute to knowledge sharing, process standardization, and continuous improvement of testing cycles.</li></ul>Why NTT DATA?We value a collaborative and supportive environment, celebrating curiosity and engagementWe are committed to supporting the physical, financial and emotional well-being our of employeesCareer development. Training path and access to learning opportunities, yearly performance reviews and a mentorship programWe believe in work-life balance and flexibility. Wear casual clothing, decide your working hours and enjoy our hybrid working modelTalent Friends. Refer a friend and receive a bonus when they joinWe care about youHealth &amp; well-being. Focus on your mental health with access to a platform with certified psychologists &amp; mental health workshops. Take a break with one of our online fitness and well-being sessionsDiversity &amp; inclusion. We are committed to equal employment opportunities regardless of gender, gender expression and identity, sexual orientation, religion, culture, origin, disability, age, or other personal and social characteristics. #WeAreAllUnique #YouMakeUsUniquePlease let us know if you require us to accommodate any accessibility needs during the recruitment process.Benefits at NTT DATA GreeceHealth insurance for the employee and one dependent family member (100% paid by NTT DATA)Meal vouchers of 120€ per month (x12)Corporate mobile phone: subscription &amp; deviceTeleworking equipment allowanceUdemy AccountAccess to Open Up mental health service&nbsp;28 days of paid annual leave consisting of your legal holidays and compensation daysYour profile:<ul><li>Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.</li><li>﻿2–5 years of experience in software testing or large-scale IT deployments, preferably within EU Customs and/or Taxation or related business processes.</li><li>Solid knowledge of the software testing lifecycle and conformance testing best practices.</li><li>Proven experience in managing multi-stakeholder engagements and deployment activities.</li><li>Demonstrated ability to interpret complex business and technical requirements and communicate them clearly.</li><li>Experience in working with public administration or European institutions.</li><li>Excellent command of English (written and spoken).&nbsp;</li></ul>Nice to have:<ul><li>Familiarity with public sector IT systems.</li><li>Knowledge of testing and validation tools (e.g., SOAP, XML validation, Postman, API testing platforms).</li><li>Understanding of XML, XSD, and REST/SOAP services.</li><li>Experience with EU IT delivery methodologies and standards.</li><li>Additional EU languages are an asset.</li></ul>

Test Engineer

Your potential has a place here with TTEC’s award-winning employment experience. As a Quality Assurance Specialist working on site in Athens, you’ll be a part of bringing humanity to business. #experienceTTECWhat You’ll be DoingDo you have a passion to help boost performance? Do you love pinpointing areas for improvement?You’ll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts.You'll report to the Quality Assurance Manager. You’ll contribute to the success of the customer experience as well as the overall success of the team.During a Typical Day, You’ll· Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results.· Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations.· Coordinates the logistics and conducts related audits, including sample selection, documentation, and reporting of results.· Facilitate periodic calibration sessions with the Customer Service department and all other areas of operations to ensure consistency in the evaluation process.· Assist the Quality/Training Manager and Assistant Manager with administrative functions, including developing Standard Operating Procedures (SOPs), Quality Standard Definition Document (QSDD), Quality Forms, and coordinating quality recognition programs.· Assist with the data and analysis of quality reports in conformance with agreed-upon formats, including developing reports when necessary.· Performs special projects as required, such as assisting with the development, research, and delivery of new training or other necessary duties.· Flexibility to perform job duties on-site, off-site, or remote, as business needs dictateWhat You Bring to the Role· High school diploma or equivalent· 6 months or more of customer service and call center experience· Understanding, interpreting, and manipulating data for reportingWhat You Can Expect· Supportive of your career and professional development· An inclusive culture and community minded organization where giving back is encouraged· A global team of curious lifelong learners guided by our company values· Ask us about our paid time off (PTO) and wellness and healthcare benefits· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) &nbsp;Visit https://mybenefits.ttec.com/ for more information.

Dutch Speaking Specialist, Quality Assurance - Bilingual

The American College of Greece (ACG) is seeking a Graduate Admissions Specialist to support the recruitment and admission of students into ACG’s graduate programs. The successful candidate will play a key role in guiding prospective students through the admissions pipeline, contributing to enrollment goals, and ensuring a seamless, student-centered admissions experience.Job Responsibilities:<ul><li>Develop meaningful contact with prospective students from initial inquiry to enrollment and re-enrollment, ensuring effective nurturing and tracking of leads.</li><li>Proactively follow up with prospective students to support the achievement of enrollment targets.</li><li>Organize new student Orientation and registration preparations and assist with special events coordinated by the Office of Admissions.</li><li>Review application materials to verify they meet program admission criteria.</li><li>Maintain accurate and up-to-date records of student interactions and application statuses within the CRM system.</li><li>Implement recruitment strategies for graduate students as directed by Senior Leadership.</li><li>Participate in enrollment activities and events, including info sessions, international fairs, email campaigns, and virtual or phone meetings.</li><li>Support the implementation of customized enrollment processes and tactics for graduate programs.</li><li>Perform any other duties and special projects as assigned by the supervisor.</li></ul>Required Qualifications:<ul><li>Bachelor’s degree in any discipline. A Master’s degree will be considered an asset.</li><li>Minimum 3 years of experience in a client-oriented sales or service environment.</li><li>Strong familiarity with the Greek and international education market.</li><li>Experience working with CRM systems such as Salesforce or HubSpot.</li><li>Excellent written and oral communication skills in Greek and English.</li><li>Strong computer skills (Word, Excel, PowerPoint) and reporting ability.</li></ul>Required Skills:<ul><li>Strong interpersonal, organizational, time-management, and problem-solving skills.</li><li>High attention to detail, customer-centric approach, and ability to multitask.</li><li>Ability to work with a diverse and international student base.</li><li>High degree of confidentiality.</li><li>Ability to work on-site and function effectively as part of a larger team.</li></ul>

Specialist – Graduate Admissions

Your Tasks<ul><li>IT Specialist (m/f/d) in the field of Linux for us and our clients</li><li>Operating cloud infrastructures for our national and international customers</li><li>Construction, development, maintenance, and operation of our IT infrastructure with a focus on Red Hat/CentOS and Debian/Ubuntu</li><li>Design, installation, and support of Linux-based and heterogeneous environments</li><li>Management and expansion of data center structures</li><li>Support and close collaboration with Windows administration</li><li>&nbsp;</li></ul>Your ProfileYour Know-how<ul><li>Experience in system administration in Linux (minimum 1 year)</li><li>Knowledge of automation and container virtualization is desirable (e.g., Ansible, Kubernetes, and Docker)</li><li>Good English language skills advantageous for communication with colleagues from other European countries</li></ul>&nbsp;Your Personality<ul><li>Strong teamwork and communication skills</li><li>High level of willingness to learn and customer orientation</li><li>Structured and independent work approach</li><li>&nbsp;</li></ul>We Offer<ul><li>30 days of vacation&nbsp;(regardless of the length of service)</li><li>Private health insurance for our employees and their dependents (spouse/children)</li><li>In-depth, comprehensive training (approx. 1-3 months) in Germany at our expenses included one monthly flight back to Greece during the whole training period</li><li>Go for EAT - Ticket restaurant card</li><li>Modern hybrid way of working, characterized by flexible working arrangements</li><li>Team-oriented working environment and a broad variety of tasks in an international and diverse team, based on trust and transparency</li><li>Continuous opportunity for personal and professional development and learning</li><li>Personal company hardware</li><li>Free snacks and beverages</li></ul>&nbsp;

Linux Administrator (m/f/d) - Thessaloniki

Linux Administrator (m/f/d) - Athens

At the helm of the security team, the Chief Security Officer bears the responsibility of leading the entire security operation aboard the vessel. This position requires extensive maritime security knowledge, leadership skills, and the ability to liaise with the Master SSO and Operations Manager. The Chief Security Officer ensures the implementation of the ship security plan, manages risk assessments, and oversees the competency of security guards. With a mandate to maintain uninterrupted radio communication with the team and ensure all security equipment is operational, the Chief Security Officer's role is pivotal in upholding the security and safety of everyone on board, making it a position of significant authority and responsibility within MS Security Group.Chief Security Officer Job Summary:The Chief Security Officer (CSEC) is pivotal in the cruise ship's leadership group. Their primary responsibility involves supervising and executing all security-related activities and programs to guarantee the safety, security, and welfare of passengers, crew members, and the ship. The CSEC works in close coordination with several departments, including among others the Staff Captain, Safety, Guest Services, and Human Resources, to establish a secure environment that meets and exceeds the industry standards.Key Requirements<ul><li>Extensive experience in maritime security, law enforcement, or military roles.</li><li>Extensive Knowledge of the ISPS code, Ship Security Plan, and the international code of conduct.</li><li>Extensive Knowledge of Maritime Security laws, regulations, and the Maritime Labour Convention (MLC).</li><li>Proficiency in security technology, systems, and equipment.</li><li>Demonstrated leadership abilities in managing and mentoring security teams in dynamic and multicultural environments.</li><li>Proficient English language skills in both written and verbal communication.</li><li>Excellent knowledge of Microsoft Office, Otalio/Fidelio, OPnet, X-ray Machine, WTMD, and Simfox Management Systems</li><li>Extensive problem-solving, decision-making, and crisis-management skills.</li><li>Exceptional communication and interpersonal skills.</li><li>Ability to work in a fast-paced, multicultural, and often stressful, unpredictable environment.</li><li>Strong physical fitness and excellent health condition according to the PEME and company’s policy/requirements.</li></ul>Qualifications<ul><li>MS Pre-embarkation SOP Training.</li><li>Basic Training all modules (STCW (A-VI/1-1,2,3,4))</li><li>Seaman’s Book/ Provisional Seaman Book</li><li>Crowd and Crisis Management and Human Behaviour (STCW A-V/2)</li><li>Designated Security Duties (STCW A-VI/6-2) or Ship Security Officer (STCW A-VI/5)</li><li>CVSSA</li><li>NFPS</li><li>Clean Criminal Record</li></ul>Main Responsibilities<ul><li>Report all security incidents and concerns to the SSO, Master, and the Operations Manager.</li><li>Report any problems regarding the Security, Safety, health status, or any other security-related problems to the company.</li><li>Implement and maintain the ship security plan and the client's policies.</li><li>Safeguard the lives and property of the security team, crew, and vessel.</li><li>Consult the SSO on any security-related matter.</li><li>Conduct constant ship security assessments.</li><li>Carry out competency reviews on Security Guards, ensuring that they are aware of what their job role entails and that they are effectively carrying out their duties.</li><li>Conduct risk assessments, induction trainings, and reviews for new Security Guards.</li><li>Lead and manage the onboard security team, providing guidance, training, and performance evaluations.</li><li>Oversee the onboard security operations surveillance systems, monitoring security incidents and suspicious activities.</li><li>Maintain and follow emergency response plans and procedures, including those for piracy or terrorism.</li><li>Prepare and conduct successful routine drills according to the ship security plan and SSO instructions.</li><li>Identify weaknesses and create a plan to resolve them quickly.</li><li>Conduct thorough investigations into security incidents, compiling detailed reports and recommendations.</li><li>Develop and deliver security awareness and training programs for crew members, in coordination with the SSO.</li><li>Serve as a key decision-maker during crisis situations, maintaining communication with shore/office teams.</li><li>Collaborate with Master, SSO, and MS Operations Manager to align security targets with overall operational objectives.</li><li>Collaborate with other ship's departments to ensure coordination of security objectives and compliance with safety and security protocols.</li><li>Propose, implement, and update comprehensive security policies, and procedures tailored to the cruise environment, in compliance with the ISPS Code and upon company’s approval.</li><li>Ensure the Deputy Chief Security Officer supervises and maintains the ship's security equipment.</li></ul>

Chief Security Officer

The right candidate will:Be responsible for the&nbsp;smooth planning, execution and optimization of the marketing and communication plan of assigned brands. He/she will liaise with product, sales, web and in-house creative&nbsp;team to build strong brand presence in the local and international market. We are looking for an individual who will bring expertise and new ideas to the table, to grow and evolve the business as part of a high performing team.&nbsp;Key Accountabilities:<ul><li>Co-creates&nbsp;360°&nbsp;Marketing &amp; Communication plan&nbsp;for brands of responsibility</li><li>Coordinates all related activities, working closely with product, sales, exports and creative teams and&nbsp;monitors progress vs plans</li><li>Secures&nbsp;brand image in all touchpoints&nbsp;(product packaging, ATL, BTL, web, digital, e-retailers)</li><li>Responsible for end-to-end execution of&nbsp;Digital&nbsp;and&nbsp;ATL campaigns</li><li>Leads the design and&nbsp;excellent implementation of BTL campaigns&nbsp;within budget in direct cooperation with Product, Trade and Sales Departments, ensuring the appropriate POSM per store allocation, based on both customer segmentation as well as brands’ A&amp;P budget and strategy</li><li>Works closely with product and creative team to build our brands’&nbsp;next generation brand image</li><li>Responsible for&nbsp;end-to-end development and execution&nbsp;of&nbsp;packaging artwork&nbsp;of&nbsp;assigned products and&nbsp;product ranges,&nbsp;securing brand image&nbsp;and&nbsp;product features&nbsp;are&nbsp;well communicated&nbsp;ensuring&nbsp;timely artwork deadlines</li><li>Competition analysis&nbsp;to provide required&nbsp;references, inputs and&nbsp;key information&nbsp;on packaging artwork</li><li>Analyses and identifies the need&nbsp;of product and range communication content, based on brands’ strategy, insights and customer needs, in order to decide what, when and how to&nbsp;communicate for all media and channels</li><li>Approves, follows-up and&nbsp;secures that communication messages are fulfilled&nbsp;in the communication execution and&nbsp;evaluates its effectiveness</li><li>Plans and Manages&nbsp;social media calendar and campaigns&nbsp;for assigned brands</li><li>Sets-up and executes&nbsp;social media&nbsp;(Facebook, YouTube, LinkedIn, Instagram, TikTok ) and&nbsp;Newsletter campaigns, monitors and reports on achieved targets and performance</li><li>Craft stories and&nbsp;compelling copy&nbsp;that fit&nbsp;brand tone of voice&nbsp;and experience proposition for&nbsp;social&nbsp;platforms,&nbsp;website,&nbsp;ads,&nbsp;print,&nbsp;press releases, newsletters, as well as effective headlines, taglines, and calls to action</li><li>Identifies industry trends, providing expert advice on marketing and advertising techniques and pitching fresh and innovative ideas</li><li>Manages&nbsp;and monitors&nbsp;A&amp;P budget</li><li>Closely&nbsp;monitors brands’ performance&nbsp;of all the&nbsp;promotional activities&nbsp;evaluates the outcomes and proposes accordingly.</li><li>Closely&nbsp;monitor competition’s&nbsp;activities (e-commerce, promotions, social media &amp; newsletter content etc)</li><li>Work closely with&nbsp;external vendors like Digital Agency, Media, etc</li></ul>&nbsp;Requirements:<ul><li>Bachelor’s degree&nbsp;in Business Administration, Marketing or related field from&nbsp;a well reputable University&nbsp;with&nbsp;excellent academic record</li><li>Master's Degree will be considered as a plus</li><li>4-6 years&nbsp;of experience in a similar position</li><li>Outstanding&nbsp;written and verbal communication skills in&nbsp;Greek &amp; English</li><li>Very strong Digital Marketing skills&nbsp;including:&nbsp;Hands-on experience&nbsp;in using&nbsp;email marketing platforms (&nbsp;copy creation and design, segmentation, automation, reporting)&nbsp;social media platforms and ads&nbsp;(concept, copy, creation, targeting, optimization, reporting), knowledge of web and social media&nbsp;analytics platforms&nbsp;(Google Analytics, Meta etc)</li><li>Copywriting skills&nbsp;– strong on Social Media, Web and ads</li><li>Strong&nbsp;Understanding of&nbsp;design,&nbsp;branding&nbsp;and&nbsp;marketing principles&nbsp;and techniques</li><li>Commercial understanding:&nbsp;Ability to put company’s strategy into practice, transfer commercial and marketing needs into concrete projects and clearly convey the right message</li><li>Internet and technology savvy&nbsp;and always up to date with the latest trends and technologies</li><li>Previous work experience in a&nbsp;retail, wholesale or e-commerce business</li><li>Other&nbsp;EU language&nbsp;knowledge would be an advantage</li><li>Computer literate&nbsp;and Google search savvy. Must have&nbsp;excellent&nbsp;working knowledge of&nbsp;MS Office Tools</li></ul>&nbsp;Qualifications:<ul><li>Methodical&nbsp;with meticulous&nbsp;attention to detail</li><li>Self-motivated, proactive and independent -&nbsp;takes ownership&nbsp;of initiatives and projects</li><li>Decisiveness&nbsp;and strong&nbsp;problem-solving skills</li><li>Exceptional&nbsp;organizational&nbsp;and&nbsp;presentation&nbsp;skills</li><li>Teamwork&nbsp;&amp;&nbsp;collaboration, ability to work with diverse teams</li><li>Creative mindset, able to generate and develop fresh, engaging ideas</li><li>Passion for&nbsp;all things Digital</li><li>DIY enthusiasts will be preferred</li></ul>&nbsp;What we offer:<ul><li>Excellent&nbsp;working&nbsp;environment</li><li>Competitive&nbsp;remuneration&nbsp;package&nbsp;&amp;&nbsp;extra benefits</li><li>Commuting&nbsp;expenses</li><li>Potential for&nbsp;expansion of role and opportunity for professional development&nbsp;due to company growth</li><li>The chance to be&nbsp;part of a team&nbsp;that will contribute to our company and&nbsp;brands stand out&nbsp;in the&nbsp;European tools market</li></ul>

Senior Brand Manager

You provide software and application knowledge to support implementation of the given solutions.How you will contributeYou will ensure that delivered services are optimized to meet business demands and the service operations strategy, plan, measure, report and communicate service improvement initiatives, and serve as a consultant on issues and resolutions. You will also recommend actions that can be taken to optimize investments and benefits and to mitigate risks. This role will require you to identify suppliers, evaluate them, on-board new vendors, establish and run vendor governance; collaborate with management and follow-up on requisitions, purchase orders, invoices, and payments; work with project resources to provide design collateral and to configure software components so they are aligned with security policy and governance; and ensure adherence to development and configuration standards and processes.Main Responsibilities&nbsp;<ul><li>Sets out DevOps Platform strategy and roadmap in line with wider Business &amp; IT strategy to facilitate effective software deployment across the organisation</li><li>Leads the design and implementation of processes, practices and tools enabling CI/CD, maximising the speed and quality of software delivery and minimising unit costs across digital platforms</li><li>Manages build automation, release, deployment, and configuration activities of the DevOps platform, setting appropriate milestones &amp; KPIs and working within an Agile framework</li><li>Define CICD / Automation security requirements (e.g. least privilege principle).</li><li>Define security testing requirements (such as static/dynamic analysis security testing, vulnerability scanning, penetration testing, etc.).</li><li>Promote "security-left" (security coding convention, unit tests, static analysers), so that security should be built into the product, rather than applied to the finished product.</li><li>Manages tool and vendor selection across development automation activities to ensure that tooling is fit for purpose for an enterprise-grade software deployment automation &amp; DevOps platform</li><li>Owns, leads and drives systems engineering, software delivery automation and CI/CD practices across all digital platforms</li><li>Follows industry trends and developments to better meet wider business &amp; IT goals and ensure that the DevOps platform ecosystem is at the cutting edge of enterprise-grade software development automation systems</li><li>Bringing in the right “DevOps” mindset among the teams developing software, which would mean conducting training on tools and processes that makes software development and testing easier.</li><li>Drive increased maturity on the cloud DevOps capabilities including advanced CI/CD and metrics</li></ul>Qualifications:<ul><li>Bachelor’s degree in computer science, Business, a related discipline, or equivalent work experience</li><li>Good knowledge of DevOps CI/CD workflows, tools and integration points and experience integrating security into SDLC</li><li>Proven track record of architecting/implementing end to end pipelines that cover the entire SDLC.</li><li>Experience of having Implemented CI / CD tools such as GitHub, Bamboo, Jenkins, Connect All and JFrog including the build of pipelines.</li><li>Drive continuous improvement for supported applications, in areas such as monitoring, operational task automation, continuous integration, deployments and performance tuning.</li><li>Investigate and resolve complex and multi-faceted issues, spanning the entire technology stack, which requires working across teams and technology boundaries.</li><li>Proactively improve key metrics, such as up-time, application performance, and other key operational SLOs, SLAs.</li><li>Organized and prioritized work to complete assignments in a timely, efficient manner.</li></ul>

DevOps Engineer

We are currently looking for a QA Engineer to help us build and support our Brands quality. As part of an end-to-end team, you will be applying your testing skills to cover a wide range of scenarios involving commercial and regulatory components, making sure no bugs reach our production environment.Much like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than 2,800 colleagues representing over 75 nationalities across a global network of offices – including 1,500 at our operational headquarters in Malta – every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you’ll fit right in at Betsson.A taster of what you will be involved with:&nbsp;<ul><li>Develop and Maintain Test Plans: Create comprehensive test plans and test cases to ensure the delivery of high-quality software</li><li>Collaborate Across Teams: Work closely with cross-functional teams to embed quality practices throughout the development lifecycle and contribute to quality-focused initiatives</li><li>Manual Testing: Conduct detailed manual testing to validate software functionality, performance, and user experience</li><li>Monitor Quality Standards: Track and ensure adherence to quality requirements during development and support the team in identifying and resolving defects early</li><li>Documentation and Reporting: Document test results, maintain issue tracking, and communicate findings effectively to stakeholders</li><li>Support: Assist in ensuring quality gates are met and support the team in maintaining high-quality release standards</li></ul>&nbsp;What we are looking for<ul><li>2+ years of experience in Quality Assurance or a related role, with a focus on manual testing</li><li>Solid understanding of quality methodologies, best practices, and techniques for effective test coverage</li><li>Familiarity with test management tools like TestRail for organizing and tracking test cases</li><li>Experience using issue tracking tools like JIRA and documentation tools like Confluence</li><li>A&nbsp;self-starter mindset, strong analytical skills, and a positive “can-do” attitude.</li></ul>&nbsp;Are you an experienced QA Engineer ready for your next challenge? Our Product Development organisation spans across 4+ locations, with the most creative teams in the industry! If you are passionate about the latest technologies and can handle mission-critical responsibilities, then this is the role for you!The WowWe are currently looking for a QA Engineer to help us build and support our Brands quality. As part of an end-to-end team, you will be applying your testing skills to cover a wide range of scenarios involving commercial and regulatory components, making sure no bugs reach our production environment.Much like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than 2,800 colleagues representing over 75 nationalities across a global network of offices – including 1,500 at our operational headquarters in Malta – every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you’ll fit right in at Betsson.A taster of what you will be involved with:&nbsp;<ul><li>Develop and Maintain Test Plans: Create comprehensive test plans and test cases to ensure the delivery of high-quality software</li><li>Collaborate Across Teams: Work closely with cross-functional teams to embed quality practices throughout the development lifecycle and contribute to quality-focused initiatives</li><li>Manual Testing: Conduct detailed manual testing to validate software functionality, performance, and user experience</li><li>Monitor Quality Standards: Track and ensure adherence to quality requirements during development and support the team in identifying and resolving defects early</li><li>Documentation and Reporting: Document test results, maintain issue tracking, and communicate findings effectively to stakeholders</li><li>Support: Assist in ensuring quality gates are met and support the team in maintaining high-quality release standards</li></ul>&nbsp;Extra awesome<ul><li>A strong passion for testing and improving product quality</li><li>Exposure to Behavior-Driven Development (BDD) practices</li><li>ISTQB Certification or equivalent qualification in software testing</li><li>Familiarity with online gambling platforms, particularly sports betting applications</li><li>Experience in Frontend Test automation framework</li><li>Experience with frontend frameworks like Angular is a plus</li></ul>&nbsp;&nbsp;What we offerMonthly Allowance for Lunch Private &amp; Life Plan Insurance for you and your family Team Building Budget Annual Wellness Allowance Corporate Travel Insurance Events and initiatives both Local (Quarterly Meetings) and Global Professional Development Programs &amp; Internal Career Opportunities Milestone Birthday

Sportsbook – Frontend QA Engineer (Manual)

Change Management Experienced Professionals - Organizational Transformation - Human CapitalWhat Impact will you make?#YourOpportunityAt Deloitte, the&nbsp;spirit of the excellence&nbsp;is part of our DNA. We strive to hire the&nbsp;brightest minds from all around the globe, allowing us to excel in both long-term strategic thinking and business improvement implementation as the undisputed global leader in professional services. We are committed to&nbsp;delivering impacting results&nbsp;for diverse private and public organization clients, linking our peerless talent in audit with&nbsp;unrivalled opportunities for impact&nbsp;– committing ourselves to sustainable growth and investment in our employees’ development and inclusion along the way.Our culture is rooted in profound shared values. Our values guide us as we live our purpose to serve our clients with quality and distinction, inspire our people to work collaboratively to deliver value, actively contribute to society, and lead the profession by challenging ourselves to do what matters most.&nbsp;Deloitte’s values are what unite us&nbsp;across cultures and geographies, and ultimately help us earn the trust and respect of our people, clients, and society.We believe that our differences enable us to&nbsp;#makeanimpactthatmatters. We are currently seeking enthusiastic change management professionals with exceptional analytical and presentation skills and a creative personality to join our dynamic&nbsp;Technology &amp; Transformation&nbsp;function in our offices in Athens. Deloitte’s&nbsp;Human Capital’ Organizational Transformation team&nbsp;offers&nbsp;services that leverage research, analytics, and industry insights to help design and execute leadership, organization redesign, and change management programs that enable business performance through people.Deloitte’s&nbsp;Organizational Change Management (OCM) offering enables an organization to manage effectively their transformational journey in support of their business strategy. OCM can occur at the enterprise, business unit or functional level, and leverages behavioral analytics, actuarial capabilities and research insights to drive change across the organization of our clients.&nbsp;#YourRoleYour role will focus on the delivery of client engagements by understanding expectations and demonstrating personal accountability for keeping performance on track, exercising effective communication and relationship-building skills and contributing to the priorities of the team and the business. In this role, you will commit to personal learning and development and explore opportunities to make an impact by delivering exceptional client services.During your tenure you will demonstrate and develop your ability to:<ul><li>Lead or support clients’ workstreams and projects on a wide range of transformational initiatives, with a focus on organizational change management</li><li>Participate in presales activities by contributing to proposals and supporting client discussions on transformation needs</li><li>Manage own work against the project plan to ensure a superior client experience and smooth change adoption</li><li>Present a cogent idea or case using clear and concise messaging, supported by relevant data and change management tools</li><li>Effectively collaborate with colleagues and clients to support the successful execution of transformation projects</li><li>Recognize technology as a business enabler and integrate it into daily work to facilitate efficient change adoption and data-driven insights</li></ul> #WinningRequirements<ul><li>University Degree, preferably in Business Administration, Management Science and Technology, Social Sciences, Finance or Psychology</li><li>A Master’s Degree in Business Administration or Human Resources Management will be highly appreciated</li><li>2 or more years of prior relevant work experience in organizational change management (including agile change) at a high-profile consulting firm or related professional areas with increasing responsibility based on seniority</li><li>Prior experience in fundamental organizational change management frameworks or approaches such as ADKAR</li><li>A change management practitioner qualification from recognized bodies such as PROSCI will be highly appreciated</li><li>Strong writing skills with the ability to produce concise and engaging content tailored to client needs&nbsp;</li><li>Ability to work effectively in teams and contribute to collective success</li><li>Proven ability to manage multiple priorities, ensuring quality deliverables are met on time in fast-paced environments</li><li>Strong business acumen, with the ability to quickly translate theoretical change concepts into practical, value-driven business outcomes</li></ul>&nbsp;#ChooseDeloitteif:At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. We value difference and embrace people with diverse backgrounds and thinking styles. Knowing that people work best in different ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated. ABOUT DELOITTEOur servicesDeloitte offers Global professional services that include Audit, Risk Advisory, Tax, Consulting and Financial Advisory. Our approach combines insight and innovation from multiple disciplines with global business and industry expertise to help our clients excel anywhere in the world.&nbsp;We deliver outstanding impact on the reputation and success of our clients, in Greece and globally. In pursuing this we contribute to a sustainable and prosperous society, and are firm believers in the positive impact business can and should have on the world it operates within.Our Purpose&nbsp;Our purpose, "To make an impact that matters for our clients, our people and society "- defines who we are and what we stand for. This is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.Our values&nbsp;At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements.Our talent experienceFrom day one at our firm, practitioners are part of a community. Our development and career progression framework will help them develop the skills and capabilities to succeed. The wellness of our people and the ability to offer agile working arrangements is at the centre of our unique talent experience. We create a workplace that encourages collaboration, creativity, inclusiveness to ensure our staff are supported, encouraged and feel a sense of purpose and meaning in what they do each day.Sounds like the sort of role for you? Apply now.This document has been prepared by Deloitte Business Solutions Societe Anonyme of Business Consultants, Deloitte Certified Public Accountants Societe Anonyme and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants.Deloitte Business Solutions Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 000665201000 and its registered office at Marousi Attica, 3a Fragkokklisias &amp; Granikou str., 151 25, Deloitte Certified Public Accountants Societe Anonyme, a Greek company, registered in Greece with registered number 0001223601000 and its registered office at Marousi, Attica, 3a Fragkokklisias &amp; Granikou str., 151 25 and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 144724504000 and its registered office at Thessaloniki, Municipality of Pylaia - Chortiatis of Thessaloniki, Vepe Technopolis Thessaloniki (5th and 3rd street), are one of the Deloitte Central Mediterranean S.r.l. 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Change Management Experienced Professionals - Organizational Transformation - Human Capital

We at Nova, are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for vibrant and fast thinking “1st Level B2B Support Engineer – Platinum Technician” to be part of our successful team in our “B2B Support team”.&nbsp;What will you do:<ul><li>Provide first-level technical support to corporate users via phone, email, and ticketing system</li><li>Troubleshoot and resolve hardware, software, and basic network issues</li><li>Manage user accounts, permissions, and password resets (Active Directory)</li><li>Support corporate applications, email systems, VPN, and collaboration tools</li><li>Escalate unresolved or complex issues to 2nd/3rd level support following internal procedures</li><li>Monitor and update incident tickets, ensuring accurate documentation and timely resolution</li><li>Assist with workstation setup, configuration, and onboarding of new employees</li><li>Ensure compliance with IT policies, security standards, and SLAs</li><li>Provide user guidance and basic training on IT systems and tools</li><li>Maintain high levels of customer service and professionalism</li></ul>It would be nice if you have:<ul><li>BSc or MSc in Computer Science, Information Security or related degree&nbsp;</li><li>5 years of experience in a similar field is preferred</li><li>Certifications are desirable (Fortinet NSE2, Cisco CCNA)&nbsp;</li><li>Good knowledge of SDWAN , WIFI , CLOUD</li><li>Adaptability to new technologies and commitment to continuous improvement</li><li>Customer-focused mindset ensuring high-quality service delivery</li><li>Proven experience in troubleshooting and resolving technical issues</li><li>Hands-on experience with service activation and deactivation processes</li><li>Strong knowledge of corporate network services</li><li>Strong problem-solving and analytical skills with attention to detail</li><li>Ability to work effectively under pressure and during scheduled night-time maintenance activities</li><li>Team-oriented with excellent communication and collaboration skills</li></ul>&nbsp;What will you get:<ul><li>Wellness programs to keep yourself fit.</li><li>Mobile voice and data to talk.</li><li>Discounts on Nova Fixed / Mobile / TV for you, friends, family.</li><li>Flexy work from home to balance your life.</li><li>Private Insurance program to check up on your health.</li></ul>

1st Level B2B Support Engineer

We at&nbsp;Nova, are a young and dynamic team, the 2nd largest telecom provider in Greece, looking for a detail oriented and analytical Revenue Assurance Analyst be part of our successful Revenue Assurance team.You have a challenging mission to:safeguard revenue accuracy, enhance transparency, and strengthen data-driven decision making across the organization. The ideal candidate is analytical, detail-oriented and enjoys working with large datasets, automation tools and cross-functional stakeholdersWhat will you do:&nbsp;<ul><li>Monitor, analyze and maintain Revenue Assurance controls and KPIs, identifying anomalies, inconsistencies and potential revenue leakages</li><li>Perform large-scale data analysis and reconciliation using SQL, BI tools and analytical datasets, transforming raw data into validated business insights</li><li>Conduct record-level data tracing and anomaly investigation, applying statistical techniques and pattern detection logic to validate revenue-related events</li><li>Design, build and maintain automated controls, alerts and dashboards that reduce manual handling and improve monitoring effectiveness and process transparency</li><li>Develop analytical data models and automation workflows that strengthen revenue validation, exceptional handling and periodic reporting</li><li>Support testing and validation activities for new products, pricing updates or system releases, ensuring that RA controls operate correctly after deployment</li><li>Work collaboratively with technical and business stakeholders to enhance data quality, streamline reconciliation processes and improve overall revenue visibility</li><li>Prepare periodic analytical reports, dashboards and management presentations, translating complex findings into actionable recommendations</li></ul>It would be great if you have:&nbsp;<ul><li>BSc in Data Analytics, Computer Science, Engineering, Finance or another quantitative field (MSc is a plus)</li><li>Strong analytical mindset and hands-on experience with data analysis, data modeling and data validation techniques</li><li>Comfort working with SQL, Power BI, Excel automation or similar analytical tools, with the ability to structure, transform and interpret large datasets</li><li>Experience working with big data environments, automated reporting or complex datasets, ideally within a data-driven role</li><li>Strong attention to detail, with the ability to identify anomalies, inconsistencies and data integrity issues</li><li>Ability to collaborate with technical and non-technical stakeholders, contributing to a data-driven and agile working culture</li><li>A proactive, hands-on and result-oriented approach, combined with continuous learning and curiosity</li></ul>What will you get:<ul><li>Annual Bonus to celebrate your achievements.</li><li>Wellness programs to keep yourself fit.</li><li>Mobile voice and data to talk.</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp;for you, friends, family.</li><li>Flexy work from home to balance your life.</li><li>Private Insurance program to check up on your health.</li><li>Toddlers allowance to daycare your kids.</li></ul>

Revenue Assurance Analyst

Software engineerAs our business is growing, we are looking for a software engineer to join our team.DescriptionAs our Software Engineer, you will be part of our core development team, aiming to maintain and improve a fully scalable solution. You will be expected to develop key components of our software, take initiatives regarding product coding and effectively collaborate with the rest of the team. If code quality is one of your priorities when writing code, and you enjoy working with technologies such as Java, Spring Boot, react.js, python, terraform Postgres and AWS (or similar cloud) stack you will be a great fit.RequirementsThe right candidate should have experience in building web applications, including hands-on development using technologies such as Java, Spring Framework and javascript. The candidate should also have experience in being part of a software development team.<ul><li>At least 2 years of professional experience in a software engineering role</li><li>Relevant full-stack application development experience</li><li>Proven track record of developing and managing web applications</li><li>Experience in technologies like javascript, react.js, polymer or similar framework</li><li>Combination of high-level education and work experience will be considered a plus</li><li>Demonstration of a deep technical background and willingness to work hard &amp; undertake technical challenges</li><li>Excellent oral and written communication skills in both Greek &amp; English</li></ul>Responsibilities<ul><li>Interact with the pm team to develop specifications, functional requirements, and control flow charts</li><li>Develop the application based on design mock-ups and develop the core functionality of the product</li><li>Follow the software development process (Agile/SCRUM, QA) by setting short-term objectives and assessing progress</li><li>Provide quality assurance through testing and analysis of the developed components</li><li>Effectively cooperate with the other developers of the team</li><li>Communicate with clients about technical issues</li></ul>Benefits<ul><li>Attractive compensation package based on experience and skill-set</li><li>Career growth opportunities</li><li>Friendly and collaborative work environment</li><li>Various perks (health insurance etc)</li><li>Flexible hybrid working model after completion of the training period</li></ul>REQUIRED SKILLS<ul><li>2+ years software engineering</li><li>Full-stack web development</li><li>React.js or other UI framework</li><li>Java</li><li>JavaScript</li><li>Spring Boot</li><li>Spring Framework</li><li>Experience with at least one Cloud Provider (AWS, Azure, GCP)</li></ul>NICE TO HAVEFamiliarity with:<ul><li>CI/CD stack of Terraform and Jenkins Pipelines</li><li>LLM usage</li><li>Python</li></ul>

Software engineer

We are looking for a passionate, organized, and dynamic People Development professional to support, deliver, and scale learning experiences that empower colleagues at all levels. In this role, you will help strengthen a culture of continuous growth, collaboration, and excellence. As a key ambassador of People Development, you will work closely with Global HR, Local HR teams, trainers, and subject-matter experts to bring engaging learning initiatives to life—online and in person. If you thrive in a multicultural environment and enjoy being at the heart of impactful learning programmes, this role is an excellent fit. Role Overview You will coordinate, prepare, facilitate, and support the regional implementation of various People Development initiatives—ranging from soft-skills development and business skills training to leadership programmes. Your focus will be on ensuring smooth execution, strong stakeholder engagement, and continuous improvement across all learning activities in the region. Key Responsibilities: Programme Coordination &amp; Facilitation -Coordinate and support a wide range of learning programmes, both virtual and in-person. -Prepare materials, organize logistics, update content, and ensure all administrative aspects run seamlessly. -Act as a facilitator for selected regional or global development programmes. Regional Support &amp; Collaboration Partner with Local HR teams to plan learning activities and support participant preparation. -Conduct participant readiness or proficiency checks when required. -Serve as a primary point of contact for learning-related matters within the region. -Liaise with training hubs on organizational needs such as travel arrangements, scheduling, and session materials. Follow-Up &amp; Development Tracking -Support programme observers or trainers by collecting participant evaluation insights. -Gather and monitor individual follow-up or development plans in collaboration with Local HR teams. -Maintain clear tracking systems and ensure consistency across the region. Programme Enablement -Contribute to the planning of regional and global development initiatives. -Assist in identifying and supporting Subject Matter Experts (SMEs) who may co-deliver training. -Provide Train-the-Trainer guidance to SMEs when needed. Reporting &amp; Analysis -Maintain regular reporting dashboards and documentation for all initiatives. -Collect and analyse participant feedback to strengthen programme quality and impact. -Develop and maintain standard procedures, manuals, and guidelines. Required Qualifications Qualifications: -English proficiency at C2 level. -Proven experience in Learning &amp; Development, training delivery, or facilitation. -Excellent organizational skills and ability to coordinate multiple initiatives. -Strong proficiency in Microsoft Office and good understanding of LMS platforms. -Excellent communication and presentation skills. -Experience working in regional, global, or multicultural environments. Key Competencies -Detail-oriented, proactive, and committed to delivering high quality. -Strong interpersonal and stakeholder management skills. -Ability to manage multiple projects simultaneously. -Tech-savvy, curious, and passionate about learning and development. -Collaborative, adaptable, and culturally aware. Travel Some regional travel may be required to support in-person learning programmes.

Regional People Development Coordinator & Facilitator

At Nova, a leading telecommunications, media and technology group, we are looking for a Sustainability &amp; ESG Officer to join our Corporate Affairs team, reporting directly to the Corporate Affairs Executive Director.Nova is committed to driving sustainable growth, innovation, and positive societal impact, contributing to the sustainability objectives of United Group. The role offers hands-on involvement in shaping and implementing Nova’s sustainability agenda, with exposure to senior leadership, group-level initiatives, and key external stakeholders.You have a challenging mission to:Accelerate Nova’s sustainability and ESG agenda, embedding sustainability across business operations, strategy, and culture, while coordinating critical initiatives such as the annual Sustainability Report, materiality analysis, and flagship CSR programs, with measurable impact on performance, compliance readiness, and reputation.What you will do<ul><li>Coordinate the 2026 materiality analysis, stakeholder mapping, and prioritization of ESG topics</li><li>Lead the coordination of sustainability reporting, including data collection, collaboration with external providers, editing, validation, and assurance, ensuring alignment with GRI Standards</li><li>Support the integration of sustainability into corporate strategy, risk management, and business processes</li></ul>Enabling &amp; development activities<ul><li>Monitor EU and global ESG regulatory and market developments (ESRS, CSRD, climate and sustainability trends) and translate them into actionable insights</li><li>Drive internal engagement, ESG awareness, and training initiatives across functions (energy efficiency, carbon reduction, e-waste, inclusion, ethics)</li><li>Contribute to the development of policies, tools, dashboards, and KPIs to track sustainability performance</li><li>Coordinate flagship CSR initiatives, collaborating closely with NGOs, academic institutions, authorities, local communities, and youth-focused programs</li><li>Act as a connector between internal teams and external sustainability partners</li></ul>What we are looking for<ul><li>Bachelor’s degree in Sustainability, Environmental Science, Engineering, Business, Economics, or a related field (Master’s degree is a plus)</li><li>3–7 years of professional experience in Sustainability / ESG roles, ideally within telecoms, technology, media, or other fast-paced corporate environments</li><li>Hands-on knowledge of GRI Standards, sustainability reporting, and materiality assessments</li><li>Familiarity with emerging frameworks such as ESRS, TCFD, SASB, SDGs, SBTi (practical experience with some of them is sufficient)</li><li>Experience in multi-stakeholder project coordination, CSR, or social impact initiatives</li><li>Strong project management, analytical, and communication skills in Greek and English</li><li>Strategic thinking combined with attention to detail and the ability to translate ESG concepts into practical actions</li><li>Relationship-building mindset, adaptability, and creativity</li><li>High ethical standards and genuine passion for sustainability and positive societal impact</li></ul>&nbsp;What you will get:<ul><li>Annual Bonus to celebrate your achievements</li><li>Wellness programs to keep yourself fit</li><li>Mobile voice and data to talk</li><li>Discounts on Nova Fixed / Mobile / TV for you, friends, family</li><li>Private Insurance program to check-up your health</li><li>Toddlers allowance to daycare your kids</li><li>Exposure to group-level sustainability strategy</li><li>Direct collaboration with senior leadership</li><li>Opportunity to actively shape Nova’s sustainability agenda</li></ul>

Sustainability & ESG Officer

DescriptionThe Deputy Chief Security Officer position demands extensive experience in maritime environments and a deep understanding of the ISPS code, maritime security laws, and security equipment measures. This role is designed for leaders capable of overseeing, teaching, and coaching within the security department. Key responsibilities include filling in for the Chief Security Officer when necessary, preparing shift schedules, organizing searches, and ensuring the security team is properly equipped and trained. The Deputy Chief Security Officer acts as a bridge between the security team and higher management, ensuring the vessel's security strategy is effectively implemented and maintained according to the highest standards.Deputy Chief Security Officer Job Summary:The Deputy Chief Security Officer (DCSEC) has a pivotal role in the leadership and management of security operations on the ship, prioritizing the safety and security of passengers, crew members, and the vessel. This position entails aiding the Chief Security Officer in executing security strategies/procedures, supervising security teams, and promptly addressing emergencies to establish a secure onboard environment, in line with the ISPS Code.Key Requirements<ul><li>Extensive experience in maritime security, law enforcement, or military roles.</li><li>Extensive Knowledge of the ISPS code, Ship Security Plan, and the international code of conduct.</li><li>Extensive Knowledge of Maritime Security laws, regulations and the Maritime Labour Convention (MLC).</li><li>Proficiency in security technology, systems, and equipment.</li><li>Ability to conduct proper security investigations, records, and prepare reports.</li><li>Ability to formulate statements / documents that encompass all the information in an effective, inclusive manner.</li><li>Excellent knowledge of Microsoft Office, Otalio/Fidelio, OPnet, X-ray Machine, WTMD and Simfox Management Systems.</li><li>Proficient English language skills in both written and verbal communication.</li><li>Proficiency in leadership, supervision, instruction, and mentoring.</li><li>Demonstrated leadership expertise in managing security teams in dynamic and multicultural environments.</li><li>Strong physical fitness and excellent health condition according to the PEME and company’s policy / requirements.</li></ul>Qualifications<ul><li>MS Pre-embarkation SOP Training.</li><li>Basic Training all modules (STCW A-VI/1-1,2,3,4)</li><li>Seaman’s Book/ Provisional Seaman Book</li><li>Crowd and Crisis Management and Human Behavior (STCW A-V/2)</li><li>Designated Security Duties (STCW A-VI/6-2) or Ship Security Officer (STCW A-VI/5)</li><li>CVSSA</li><li>NFPS</li><li>Clean Criminal Record</li></ul>Main Responsibilities<ul><li>Collaborate with the Chief Security Officer to create, propose, execute, and refine effective security strategies, policies, and procedures customized for the cruise environment, upon</li><li>company’s approval, ensuring compliance with the ISPS Code and Ship Security Plan.</li><li>Prepare shifts schedule and working / resting arrangements according to MLC (must be first approved by Chief Security Officer).</li><li>Organize Stowaway Prevention searches prior to departures.</li><li>Provide training and tutoring to new security team members in accordance with the training procedures/checklist.</li><li>Hold consecutive communication with the Chief Security Officer for constant updates and assignment of tasks.</li><li>Confirm operation of CCTV recorders and cameras (in vessels without CCTV operators).</li><li>Update the Security team regarding service order for the following day.</li><li>Check and maintain the security equipment, including X-ray machines, WTMD, HHMD, handcuffs, batons, and pepper gels.</li><li>Establish an environment of transparent communication and identify any team-related concerns necessitating special attention from the Chief Security Officer, subsequently reporting</li><li>them as required.</li><li>Assist the Chief Security Officer and SSO in planning and executing regular drills effectively, pinpointing vulnerabilities and devising swift resolution plans.</li><li>Engage and cooperate with various ship departments to guarantee adherence to safety and security protocols.</li></ul>

Deputy Chief Security Officer

Global Consumer Care (GCC) is driving the delivery of best-in-class consumer care&nbsp;across JTI. We are passionate about our consumers and fully devoted to enhancing their experience at every stage of their journey — from the very first contact to becoming loyal users and true brand ambassadors.We are firmly committed to becoming the #1 organization in delivering superior consumer experience globally, working hand in hand with JTI markets to realize our shared Vision #1. To support this ambition, we are seeking experienced, consumer-centric, and highly motivated professionals to join our dynamic Global Consumer Care team based in Athens, Greece.&nbsp;Position:&nbsp;As Regional Consumer Care Manager for Western Europe, you will oversee market operations within our outsourced model, driving vendor performance to ensure the consistent delivery of best-in-class consumer care services. You will lead the development and delivery of high-quality training and knowledge management across the region. A key part of your role will be ensuring overall alignment with global initiatives whilst driving operational excellence. This highly collaborative position involves close partnership with vendors, local markets, HQ colleagues, and central functions.&nbsp;In this role, you will:&nbsp;<ul><li>Market Relationship: Support markets in building best-in-class consumer care operations tailored to local needs. Act as primary escalation points for local markets.</li><li>Vendor Management: Manage regional vendors, ensuring strong performance, inc. SLA &amp; KPI achievements for your allocated markets. Identify continuous improvement opportunities, create action plans and ensure follow up. Supporting the management of regional budgets, forecasting, and vendor invoicing.</li><li>Training and development: Designing, implementing, and evaluating all types of training programs (onboarding, new product launches, new initiatives, process improvements, continuous learning etc.) delivered by Vendors to improve advisors’ performance, often coordinating resources like facilitators, technology, and materials.</li><li>Training organization: Coordinating resources like facilitators, technology, and materials as required for the successful delivery of all training. Maintain and monitor relevant KPIs and metrics on training outcomes</li><li>Content curation: Organizing and structuring information to ensure content remains accurate, consistent, and up to date.</li><li>Strategy &amp; Analysis: Partner with the GCC HQ team to develop and enhance knowledge management and training strategies aligned with business goals, ensuring measurable impact and continuous improvement of all initiatives</li><li>Knowledge Management: Build and maintain systems to capture, organize, and share the organization’s knowledge assets — including knowledge bases and digital content — to support both advisors and consumers.</li><li>Continuous Improvement: Foster collaboration among markets and vendors by encouraging knowledge sharing and connection. Partner with the Global Consumer Care team to identify opportunities and translate them into actionable initiatives that enhance training and knowledge effectiveness.</li><li>Training &amp; Knowledge Champion: Prepare and deliver presentations on training and knowledge management initiatives to senior stakeholders and HQ leadership.</li><li>Travel: Travel within the Western European region to support local markets and operational partners, with occasional visits to JTI Headquarters in Geneva, Switzerland, and other hubs as required.</li></ul>&nbsp;&nbsp;Requirements:&nbsp;<ul><li>Degree in Management, Business Administration, Marketing, or related field</li><li>Minimum 5+ years’ experience as a Consumer Care Training Manager / Knowledge Manager/Contact Center Manager or in a similar leadership role</li><li>Solid understanding of all aspects of Consumer Care operations in a multi-hub, outsourced environment</li><li>FMCG and/or Consumer Goods industry experience strongly preferred; tobacco and RRP category knowledge is a plus</li><li>Excellent organizational skills with the ability to manage and prioritize multiple initiatives simultaneously</li><li>Strong understanding of the latest training and knowledge management best practices, including techniques and technology landscape</li><li>Deep understanding of change management practices and techniques</li><li>Excellent influencing skills and experience of working with vendors and partners in the training/knowledge management area</li><li>Exceptional communication and collaboration skills, both one-on-one and in group settings, across all functions and levels of the organization</li><li>Proven ability to multi-task, adapt, and perform under pressure</li><li>Proficient in MS Office and consumer care systems/platforms (e.g., ServiceNow)</li><li>Fluent English (written and spoken); additional languages are an advantage</li></ul>&nbsp;&nbsp;What to expect:&nbsp;&nbsp;Expect growth opportunities, training, good compensation package, social security package. For more details on local policies, speak with the Talent Advisor.

Regional Consumer Care Manager Knowledge and Training (Western Europe)

We are the&nbsp;1st Hub for Developers!&nbsp;Our motto is&nbsp;“From Developers to Developers”! Our vision is to provide real career opportunities for candidates that want to take the next step in their career. Code.Career is the first process that you will speak&nbsp;with developers (only!) and tech (freak) experts!Our client is an award-winning Banking and Investment Management software provider. The company has a presence in 45 countries and offices in key financial centers, where is providing its innovative technology solutions to well-known global financial organizations and fintechs.They are currently growing rapidly and looking for motivated, knowledgeable and ambitious professionals to join them.Job SummaryThe Senior Software Engineer is primarily responsible for providing development, enhancement, troubleshooting and maintenance services on fintech software applications.Job ResponsibilitiesAs a member of the Team, you will have the chance to:<ul><li>Analyse, design and develop components and modules for company’s banking software solutions.</li><li>Be involved in architectural issues, according to best practices and state of the art technologies.</li><li>Participate in breakthrough project in the financial sector, worldwide, in direct collaboration with the involved parties</li><li>Propose possible solutions to the team, to anticipated problems.</li><li>Identify, troubleshoot and debug defects in designated application code.</li><li>Confirm program operation by conducting tests.</li><li>Provide technical documentation for modules you are involved in.</li><li>Collaborate efficiently with the Services/Consulting team.</li></ul>Job Qualifications &amp; Skills<ul><li>4+ years professional development experience using Microsoft .NET Framework and/or .NET Core (C#) building back office applications</li><li>Strong knowledge of SQL.</li><li>Very good knowledge of MS Visual Studio and Team Foundation Server or Git</li><li>Familiar with SOLID design principles</li><li>Familiar with design patterns, such as Inversion of control, Unit of work, Repository and Dependency injection.</li></ul>Values of the Team<ul><li>Share the knowledge</li><li>Passion in work</li><li>Team is everything</li><li>Participate in fun activities</li></ul>What They Offer<ul><li>Competitive and performance-based remuneration.</li><li>Private Medical &amp; Life Insurance Plan.</li><li>Meal Vouchers.</li><li>Training and Development opportunities in FinTech sector.</li><li>New experiences within a multinational environment and global teams.</li><li>Team spirit environment with passion for technology.</li><li>A Workplace of Diversity &amp; Inclusion.</li></ul>

Senior Software Engineer

Our client is seeking for a Java Software Engineer who will be primarily responsible for providing development, enhancement, troubleshooting and maintenance services on the company’s finance applications.About ThemOur client is an award-winning Financial Management software provider. The company has a presence in 45 countries and offices in key financial centers. Their vision is to provide innovative technology solutions that enable Financial Institutions and corporates across the world to deliver their full potential to their clients.Job Responsibilities:<ul><li>Develop components/modules and microservices for the company’s applications targeting the finance industry.</li><li>Identifies, troubleshoots and debugs defects in designated application code.</li><li>Contributes to all phases of the development lifecycle.</li><li>Proposes possible solutions to anticipated problems.</li><li>Supports continuous improvement by investigating alternatives and technologies and presents these for architectural review.</li><li>Confirms program operation by conducting tests.</li><li>Provides technical documentation for modules they are involved in.</li><li>Supports and assists the Services team.</li></ul>Job Qualifications &amp; Skills:<ul><li>BS/MS degree in Computer Science, Engineering or a related subject.</li><li>Proven professional development experience using JAVA/JEE, Quarkus, JPA, Eclipse, SVN, Maven technologies.</li><li>Knowledge of Front-End technologies (React, HTML/5, Javascript, CSS/Less, JSP, JQuery).</li><li>Web Services Development (REST, SOAP).</li><li>Skills in SQL / PL SQL language and database servers like MSSQL, Oracle.</li><li>A good level in English language.</li><li>Knowledge of Cloud deployment like AWS appreciated.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to interpret product specifications and develop appropriate software modules to meet these requirements.</li><li>Ability to effectively communicate technical information, both orally and in writing.</li><li>Ability to work effectively as part of a team with constant cooperation and interaction.</li></ul>What They Offer:<ul><li>Competitive and performance-based remuneration.</li><li>Private Health &amp; Life Insurance Plan.</li><li>Monthly Meal Allowance.</li><li>Training and Development opportunities in the FinTech sector.</li><li>New experiences and opportunities within a dynamic, multinational environment and global teams.</li><li>Team spirit environment with passion for technology.</li><li>A Workplace of Diversity &amp; Inclusion.</li></ul>

Java Software Engineer

Your potential has a place here with TTEC’s award-winning employment experience. As a Learning and Development Trainer working on site in Athens, you’ll be a part of bringing humanity to business. #experienceTTECWhat You’ll be Doing Do you have a passion to train and guide others towards best practices? Do you love helping set someone up for success? In this role, you’ll support and actively engage new hires in a training environment to develop their knowledge of our values, employee workspaces, time keeping apps, and training on client products and procedures. You’ll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process.You’ll report to the L&amp;D Manager. We’re looking for a Trainer to welcome and excite new hires as they start their new careers.During a Typical Day, You’ll· Inspire and motivate learners to reach for amazing· Mentor and coach new hires within client training goals and time frames· Bring your interest in helping others to start their career journeys successfully· Deliver high quality client product trainingWhat You Bring to the Role· High school diploma or equivalent· 6 months or more in training and adult learning or call center experience· Team building and nurturing an inclusive learning environment· Engage and support your trainees in making sure they have the proper tools and systems knowledge to accomplish day-to-day tasks· Computer experienceWhat You Can Expect&nbsp;· Supportive of your career and professional development· An inclusive culture and community minded organization where giving back is encouraged· A global team of curious lifelong learners guided by our company values· Ask us about our paid time off (PTO) and wellness and healthcare benefits· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) &nbsp;Visit https://mybenefits.ttec.com/ for more information.&nbsp;Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

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