With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.



At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.



Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

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Τhe Accident Management Coordinator holds a pivotal position within our organization, tasked with the management of processes associated with accident management ,Own Damage (OD) domains. This role is fundamental in ensuring that all incidents related to accident management are handled consistently, guaranteeing optimal service for drivers while managing costs effectively for Ayvens.Key Responsibilities: - Monitor the initiation and conclusion of damaged car repairs aiming to enhance the driver experience. - Strategically minimize the time and cost required for the repair of damages. - Ensure the creation of qualitative claim files to streamline the claims handling process. - Provide timely support and relevant information to drivers involved in accidents. - Monitor partner actions in accordance with their Service Level Agreements (SLAs). - Channel damage assessments towards the preferred suppliers network. - Conclude theft and total loss cases within the agreed timeframe. - Conduct close monitoring of insurance claims to minimize outstanding claims. - Handle and resolve driver complaints efficiently. - Collaborate with all departments to ensure efficient handling of client requests. Qualifications and Skills: - A university degree in a relevant field.- 1-2 years of experience in automotive markets. - Proficiency in MS Office suite. - Excellent command of the English language, both verbal and written. - Knowledge of the insurance/automotive market is advantageous. - Strong organizational skills with meticulous attention to detail. - Customer-oriented mindset, dedicated to enhancing customer satisfaction. - Results-oriented approach to achieve set objectives. - Exceptional interpersonal and negotiation skills. - Ability to work effectively in a collaborative team environment.

Accident Management Coordinator

The O&amp;D Pricing Agent is responsible for ensuring the accuracy of vehicle costing and pricing, supporting the end-to-end processes of the Orders &amp; Deliveries department. The role safeguards compliance with internal pricing procedures, ensures alignment with departmental KPIs, and contributes to the financial integrity of the quotation and invoicing workflows.Key Responsibilities:Costing &amp; Price Analysis Review<ul><li>Review and validate the price analysis of each vehicle against the system-registered costing prior to invoice receipt.</li><li>Ensure all pricing elements are consistent, accurate, and aligned with internal guidelines and approvals.</li></ul>Invoice Verification Prior to Registration<ul><li>Cross-check incoming supplier invoices against the corresponding system costing before final vehicle registration.</li><li>Identify discrepancies, document findings, and collaborate with suppliers and internal departments for corrective actions.</li></ul>Execution of the Recalculation Process<ul><li>Perform the Recalculation Process with strict adherence to the departmental quotation-related KPIs.</li><li>Monitor cost variances and take appropriate action in coordination with relevant teams.</li></ul>Custodian of Accurate Pricing<ul><li>Ensure that the system costing fully corresponds to the final supplier invoice.</li><li>Act as a safeguard against asset risk exposure by ensuring accurate pricing is applied to the customer.</li><li>Maintain high standards of accuracy, transparency, and compliance with procedures.</li><li>Manage inquiries related to costing, pricing, invoicing, and vehicle process flows.</li></ul>Back-Up &amp; Support to the Orders Department<ul><li>Serve as a full back-up resource for the Orders Department when required.</li><li>Perform additional invoice checks, reporting, and registration approval tasks.</li><li>Cooperate closely with Logistics, Procurement, Accounting, and Sales teams on matters within the scope of the role.</li><li>Participate in cross-functional initiatives aimed at process improvement.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor degree in Business Administration or another relevant field</li><li>Previous experience 3 years</li><li>Professional experience in Pricing, Costing, Supply Chain, Orders/Deliveries, or similar roles (preferred).</li><li>Excellent command of English language</li><li>Strong numerical mindset with the ability to interpret costing structures.</li><li>Excellent attention to detail and analytical thinking.</li><li>Strong command of Excel and familiarity with ERP systems (an advantage).</li><li>Ability to collaborate effectively with multiple departments and external partners.</li><li>High orientation toward accuracy, quality, and process compliance.</li><li>Excellent interpersonal &amp; communication skills</li></ul>

Orders & Deliveries Pricing Agent JR_10038547

The International Key Accounts Coordinator plays a central role within the Commercial Department, ensuring the seamless execution of all operational processes related to International Key Account Management. The position supports the International Key Accounts team by managing client requests, maintaining high-quality service standards, and contributing to the overall strength of the commercial relationship in a 360° approach.The role works closely with International Key Account Executives and the Head of International Key Accounts to deliver exceptional client experience and ensure operational excellence. &nbsp;Key Responsibilities:<ul><li>Client Support &amp; Relationship Management<ul><li>Respond promptly and professionally to all incoming calls and email requests.</li><li>Support holistically the International Key Accounts Executive</li><li>Manage and follow up on client requests end-to-end, ensuring timely and accurate resolution.</li><li>Build and maintain strong, professional relationships with key client contacts.</li><li>Handle and resolve client complaints efficiently while ensuring a positive customer experience.</li><li>Promote, support, and train clients via our corporate digital tools.</li><li>Coordinate with internal departments to ensure the smooth handling of client needs and issues.</li><li>Assist with the preparation and coordination of client meetings and events.</li><li>Log all client interactions in the CRM system, ensuring data accuracy and completeness.</li><li>Identify areas requiring escalation and ensure critical matters are addressed appropriately.</li></ul></li></ul><ul><li>Operational Excellence<ul><li>Prepare and send client proposals/RFPs within agreed timelines.</li><li>Ensure accurate and timely order entry in our internal systems.</li><li>Support the preparation and submission of annual client credit lines.</li><li>Maintain up-to-date sales and customer data in all relevant information systems.</li><li>File and organize all client-related documentation in line with company standards.</li><li>Adhere to company policies, communication guidelines, and brand standards.</li></ul></li></ul><ul><li>Monitoring &amp; Reporting<ul><li>Meet all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).</li><li>Support the generation and delivery of reports to clients with accuracy and within deadline.</li></ul></li></ul>Qualifications &amp; Skills:<ul><li>Previous experience in customer support, preferably in a B2B environment.</li><li>Strong customer service and communication skills across phone and email channels.</li><li>Fast and accurate typing skills.</li><li>Strong numerical ability and basic financial literacy.</li><li>Proficiency with CRM tools and related business applications.</li><li>Familiarity with administrative and support processes.</li><li>Strong IT literacy across MS Office and digital platforms.</li><li>High emotional intelligence (EQ).</li><li>Good command of written and spoken English.</li><li>Excellent verbal and written communication skills.</li><li>Strong interpersonal skills with the ability to build trust and maintain long-term client relationships.</li><li>Strong active listening abilities.</li><li>Solid organizational skills, including data management and document handling.</li><li>Ability to negotiate and influence when needed.</li><li>Empathy and the ability to understand different perspectives.</li><li>Capability to remain calm and effective under pressure or in stressful situations.</li></ul>

International Key Accounts Coordinator JR_10038628

The Direct Retail Account Management Executive has a crucial as he / she is the primary point of contact between the existing customer and Ayvens. He/She provides customer support, planning and implementation expertise for the account. He/She will also have the opportunity to further develop the relationship with our clients, focus in proactive sales process that invests time into understanding the overall picture of an account and leverage the information to build influence and sales over timeResponsibilities:<ul><li>Client oriented approach - actively listen to the customers and provide them with the best possible offer/solution that suits their needs.</li><li>Proactive contact with customers in order to renew our cooperation</li><li>Focus on the result and ensure to maximize the sales renewal rate.</li><li>Exhibit high level of ownership and close monitor all the required steps to manage the overall relationship.</li><li>Act as a customers’ advocate within the organization by working to build consensus and effectively handle complaints to keep them satisfied.</li><li>Use judgement to identify, trouble-shoot and resolve day to day tasks. Get involved whenever it is needed, even in non-selling activities.</li><li>Work with speed and agility to learn everything about our clients so that we will be able to serve them better</li><li>Keep abreast of the latest developments and trends in the Fleet Management and Automotive Industry</li><li>Keen to influence and to contribute to technical development and overall improvement of our processes in own or other related business areas and of our services.</li><li>Implementation of Ayvens loyalty plan and annual plan of visits</li></ul>Required Knowledge &amp; Qualifications:&nbsp;<ul><li>University Degree (preferably in Economics, Business or Finance).&nbsp;</li></ul><ul><li>Professional experience with a minimum of three (3) years in an equivalent level, preferably in B2B services.&nbsp;</li><li>Very Good knowledge of MS Office (Excel, PowerPoint).&nbsp;</li><li>Excellent communication skills both written and oral.&nbsp;</li><li>Adequate knowledge of Automotive industry.&nbsp;</li><li>Very good command of the English language.</li><li>Customer Service Mentality.&nbsp;</li><li>Effective on rapport building.&nbsp;</li><li>Challenger with strong negotiation skills.&nbsp;</li><li>Analyze conflicting situations and take action.</li><li>Ability to present effectively.&nbsp;</li><li>Ability to use common sense in problem solving.&nbsp;</li><li>Ability to work under pressure and take decisions quickly.&nbsp;</li></ul>

Account Management Executive JR_10038067

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.We are currently looking for a Direct Retail Coordinator Intern 🚀, through "'Ατλας" (ΕΣΠΑ) funded program, in the context of which the university undertakes their payment and insurance.Key Responsibilities:<ul><li>Answer to every incoming call and respond to e-mails.</li><li>Handle client requests in timely manner and cultivate a professional yet friendly relationship with&nbsp;key contacts.</li><li>Follow up all requests until they are closed.</li><li>Prepare and send proposals to clients within the agreed timeframe.</li><li>Ensure that the process of setting up clients in Ayvens’ systems, including the credit approval process, is carried out efficiently and effectively.</li><li>Ensure that orders are logged quickly and with accuracy.</li><li>Ensure that all reports are provided to clients (internal &amp; external) in accuracy and within the agreed time frame.</li><li>Keep the sales information systems updated.</li><li>File all client related documents.</li><li>Coordinate with all departments in order to ensure that clients’ requests are handled efficiently.</li><li>Handle and resolve client complaints.</li><li>Log all interactions with clients in the relevant CRM tool.</li><li>Assist in the preparation and co-ordination of all client events.</li><li>Identify and escalate situations requiring attention.</li><li>Adhere to company policies and guidelines and ensure that the communication style is in line with the Ayvens’ General Rules and brand identity.</li></ul>&nbsp;Qualifications and skills:<ul><li>Administrative skills.</li><li>Customer services experience over the telephone, will be consider a plus</li><li>Ability to type with speed and accuracy.</li><li>Knowledge of CRM tools and relevant system applications.</li><li>Knowledge of supporting and administrative processes.</li><li>Good command of English - verbal and written.</li><li>IT literate.</li><li>Ιnterpersonal and communication skills – verbal and written.</li><li>Strong listening skills.</li></ul>

Direct Retail Coordinator Intern (ΕΣΠΑ) JR_10037988

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.We are currently looking for a Marketing Intern 🚀, through "'Ατλας" (ΕΣΠΑ) funded program, in the context of which the university undertakes their payment and insurance.Responsibilities:• Support marketing campaign planning and execution. • Support digital campaigns creation. • Support corporate events planning and execution. • Write copy for social media posts, promotional emails, and other marketing collateral. • Assist in the creation of written, video, and image content for marketing channels. • Participate in marketing brainstorming sessions. • Take part in formal and informal training opportunities. • Measure and report the results of marketing initiatives.&nbsp;Marketing Intern Qualifications: • Applied understanding of basic marketing principles • Familiarity with major social media platforms (Facebook,&nbsp; LinkedIn, TikTok, YouTube, etc.) • Excellent MS Office User (Outlook, Excel, Powerpoint)&nbsp; • Creative problem-solving skills • Self-starter with ability to work independently • Comfortable with multitasking in a deadline-driven environment • Excellent written and verbal communication skills

Marketing Intern (ΕΣΠΑ) JR_10037456

The Mobility Operations &amp; Replacement Services Specialist is a key member of Ayvens Mobility team, acting as a brand ambassador and ensuring a seamless, efficient, and customer-focused experience. This role combines operational excellence with exceptional service delivery, managing the full lifecycle of replacement and mobility solutions while driving continuous improvement and cost optimization.Key Responsibilities:<ul><li>Deliver world-class customer service by managing the replacement process end-to-end (requests in EBS, reservations, rental agreements, handling during and after rental) in compliance with Ayvens policies and procedures.</li><li>Respond promptly to all requests logged in the CRM system or received via calls and emails.</li><li>Allocate the right vehicle to reservations based on customer needs and cost efficiency.</li><li>Create and manage transfer requests in CRM, ensuring seamless execution.</li><li>Handle driver requests for replacement vehicles and manage related workflows.</li><li>Complete administrative tasks, including daily operational lists, to support departmental efficiency.</li><li>Ensure consistent alignment with external service partners (e.g., Rent-a-Car suppliers) to maintain high-quality, cost-efficient service.</li><li>Provide on-site support at the Mobility station, assisting customers and preparing rental agreements for vehicle pick-up.</li><li>Inspect returned vehicles and update their condition in the system.</li><li>Plan and organize the next day’s schedule for vehicle preparation and delivery to customers.</li><li>Communicate professionally via phone and email, ensuring a friendly and helpful approach.</li><li>Resolve customer issues and concerns using effective service techniques and escalate when necessary.</li><li>Monitor and manage complaint handling processes, ensuring timely resolution and customer satisfaction.</li><li>Analyze operational data (fleet utilization, idle time, service timelines, etc.) to support performance evaluation.</li><li>Gather and share customer feedback to identify improvement opportunities and enhance operational performance.</li><li>Participate in cross-functional projects to streamline processes, reduce operating costs, and enhance service consistency.</li><li>Meet all agreed SLAs and KPIs, both internal and external (including Commercial and Operations departments).</li><li>Maintain compliance with internal policies and operational standards.</li><li>Operate within Ayvens methodologies, challenge existing processes, and contribute to KPI-driven improvements.</li></ul>Key Skills &amp; Qualifications<ul><li>Bachelor’s degree in Business Administration, Automotive Engineering, Logistics, or related field.</li><li>Fluency in English (written and spoken)</li><li>2+ years of experience in mobility services, fleet management, automotive operations, or leasing industry.</li><li>Strong customer service orientation with excellent communication skills.</li><li>Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.</li><li>Analytical mindset with a proactive approach to problem-solving and process improvement.</li><li>Familiarity with CRM systems and operational workflows is a plus.</li></ul>

Mobility Operations & Replacement Services Agent

The RMT Coordinator is an essential member as he/she will be responsible for handling client's requests for service in an efficient manner while providing excellent customer service and minimizing operating costs. Take inbound calls from drivers, answer inquiries regarding the requests for scheduled and non-scheduled technical repairs, maintenance and tyre replacement, handle complaints and resolve problems. Responsibilities: • Handle drivers’ requests for car maintenance, tires or replacement by promptly providing approvals in accordance with the manufacturer’s guidelines. • Closely monitor costs related to repair, maintenance and tires replacement to achieve maximum savings. • Secure agreed prices with the vendor to ensure the client is aware of the repair total. • Negotiation for warranty recovery in cases where a vehicle is out of the normal factory warranty date or miles. • Handle and resolve drivers’ complaints. • Log all interactions with drivers in the relevant CRM tool and ensure that all tasks are completed. • Identify and escalate situations requiring attention. • Communicate with colleagues and external partners to control direct / indirect costs.• Drive continuous improvement and engage in action planning to improve operational effectiveness.Qualifications and skills:• University degree will be considered as an asset• At least 4-5 years of experience in automotive markets• Very good command of English language, both verbal and written• Organizational skills• Be able to work in teams• Customer oriented

RMT Coordinator

We’re looking for an Indirect Spend Procurement Specialist to join our dynamic procurement team. In this role, you’ll lead sourcing and procurement activities across key indirect categories — such as Sales &amp; Marketing, Facility Management and IT. You will be &nbsp;responsible for optimizing supplier performance, driving cost efficiencies, and ensuring that procurement strategies align with the company’s overall business objectives, reporting to Country Procurement Manager.Responsibilities:<ul><li>Lead strategic sourcing and procurement initiatives for assigned indirect categories, ensuring alignment with organizational goals and objectives.</li><li>Participate in cross-functional teams and projects to support organizational initiatives and/or drive continuous improvement in procurement practices.</li><li>Collaborate closely with internal stakeholders, including commercial, operations, finance, and supply chain teams, to align procurement strategies with business needs and customer requirements.</li><li>Analyze market trends, supplier capabilities, and conduct spend analysis using data-driven assessments to get deep insight in cost structures, identify opportunities for cost savings, value generation, and process efficiencies.</li><li>Manage and optimize suppliers’ database, build relationships that generate long-term value for both Ayvens and the supplier in alignment with the country and group procurement strategies.</li><li>Negotiate contracts, pricing agreements, and service level agreements (SLAs) with suppliers to ensure terms and conditions according to the strategic priorities of the organization.</li><li>Manage supplier contracts throughout the contract lifecycle, including drafting, reviewing, and negotiating contract terms and conditions. Monitor supplier performance against key performance indicators (KPIs) and contractual obligations, taking proactive measures to address issues and drive improvements. Support the introduction of new processes, tools and systems within the procurement team and advise internal customers on procurement methods, processes and application of guidelines</li><li>Ensure &amp; follow-up actions regarding compliance and audit</li><li>Ensure compliance with contract requirements, terms, and conditions, and enforce contractual obligations to safeguard the organization's interests.</li><li>Collaborate with legal, finance, and other relevant stakeholders to mitigate contract risks and ensure contractual compliance.</li></ul>Qualifications and skills:<ul><li>Bachelor’s degree in Business Administration, Supply Chain Management, Procurement, or related field</li><li>Minimum 3 years of experience in procurement, strategic sourcing of Indirect Spend Categories</li><li>Demonstrated expertise in supplier relationship management, contract negotiations, and procurement best practices.</li><li>Strong analytical skills with the ability to analyze data, identify trends, and make data-driven decisions.</li><li>Excellent negotiation, communication, and interpersonal skills, with the ability to build and maintain effective relationships with internal and external stakeholders demonstrating a customer centric mindset.</li><li>High level of integrity and ability to explicitly demonstrate a professional approach in all supplier interactions and meet highest ethical standards.</li><li>Proficiency in procurement software, ERP systems, and Microsoft Office Suite.</li><li>Excellent knowledge of English language (written and oral)</li></ul>

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