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Αναζητούμε μία/ έναν οργανωμένο και προσανατολισμένη/ ο στη λεπτομέρεια&nbsp;Βοηθό&nbsp;Προισταμένης/ νο Ορόφων&nbsp;για να υποστηρίξει την/ τον Προϊσταμένη/ ο τμήματος Οροφοκομίας στη διαχείριση των καθημερινών λειτουργιών. Στον ρόλο αυτό, θα συνδράμετε στην επίβλεψη της ομάδας οροφοκομίας/ καθαριότητας, διασφαλίζοντας τα υψηλότερα πρότυπα καθαριότητας, άνεσης και εξυπηρέτησης σε όλο το ξενοδοχείο.Βασικές Αρμοδιότητες:<ul><li>Εποπτεία Ομάδας:&nbsp;Βοήθεια στη διαχείριση και τον συντονισμό του προσωπικού καθαριότητας, με κατανομή καθηκόντων και εξασφάλιση έγκαιρης ολοκλήρωσης</li><li>Υποστήριξη Λειτουργιών:&nbsp;Επίβλεψη της καθαριότητας δωματίων, κοινόχρηστων χώρων και χώρων προσωπικού, διασφαλίζοντας τη συμμόρφωση με τα πρότυπα της εταιρείας</li><li>Εκπαίδευση:&nbsp;Υποστήριξη στην ένταξη νέων μελών της ομάδας και παροχή συνεχούς εκπαίδευσης για βελτίωση απόδοσης και ποιότητας υπηρεσιών</li><li>Ποιοτικός Έλεγχος:&nbsp;Διενέργεια ελέγχων στους καθαρισμένους χώρους και παροχή ανατροφοδότησης για τη διατήρηση υψηλών προτύπων</li><li>Διαχείριση Αποθεμάτων:&nbsp;Υποστήριξη στην παρακολούθηση και αναπλήρωση καθαριστικών, λευκών ειδών και παροχών για ομαλή λειτουργία</li><li>Συνεργασία:&nbsp;Συνεργασία με άλλα τμήματα, όπως η υποδοχή και η συντήρηση, για την αντιμετώπιση αιτημάτων επισκεπτών και την επίλυση προβλημάτων</li><li>Αλληλεπίδραση με Επισκέπτες:&nbsp;Διαχείριση αιτημάτων ή παραπόνων επισκεπτών σχετικά με τις υπηρεσίες καθαριότητας, εξασφαλίζοντας θετική επίλυση και ικανοποίηση επισκεπτών</li><li>Διοικητικά Καθήκοντα:&nbsp;Υποστήριξη στην προετοιμασία αναφορών, προγραμμάτων εργασίας και αξιολογήσεων προσωπικού</li><li>Συμμόρφωση Υγιεινής:&nbsp;Εξασφάλιση συμμόρφωσης με κανονισμούς υγιεινής, ασφάλειας και πολιτικές της εταιρείας</li></ul>Απαιτούμενα Προσόντα:<ul><li>Αποδεδειγμένη εμπειρία σε εποπτικό ρόλο στην καθαριότητα, κατά προτίμηση σε περιβάλλον φιλοξενίας</li><li>Ισχυρές οργανωτικές δεξιότητες</li><li>Προσοχή στη λεπτομέρεια και δέσμευση για υψηλά πρότυπα</li><li>Γνώση συστημάτων διαχείρισης καθαριότητας και MS Office</li><li>Εξαιρετικές επικοινωνιακές δεξιότητες. Η γνώση της Ελληνικής και Αγγλικής γλώσσας προτιμάται</li><li>Ικανότητα αποτελεσματικής ηγεσίας και παρακίνησης μιας πολυπολιτισμικής ομάδας</li><li>Ευελιξία στις βάρδιες, συμπεριλαμβανομένων Σαββατοκύριακων και αργιών</li></ul>Τι Προσφέρουμε:<ul><li>Ανταγωνιστικό πακέτο αποδοχών και παροχών</li><li>Ευκαιρίες επαγγελματικής εξέλιξης</li><li>Υποστηρικτικό και συνεργατικό περιβάλλον εργασίας</li><li>Προσφέρεται διαμονή (μόνο για εργασία στα resorts) και διατροφή&nbsp;</li></ul>

Βοηθός Προϊσταμένης/νου Ορόφων - Αττική

Guest Experience Management: Oversee and enhance all guest interactions, ensuring personalized, professional, and seamless service.Complaint Resolution: Handle guest complaints and feedback effectively, taking proactive measures to maintain high satisfaction levels.Team Leadership: Train, mentor, and supervise guest relations employees, fostering a guest-centric culture.VIP &amp; Loyalty Programs: Manage VIP guests, loyalty programs, and special requests to ensure exceptional experiences.Collaboration: Work closely with other departments to ensure coordinated service and smooth operations.Reporting &amp; Analysis: Monitor guest feedback, prepare reports, and implement strategies to improve service quality and ratings.Qualifications &amp; ExperienceProven&nbsp;experience as a Guest Relations Manager or similar role preferably in a 5* luxury hotel.Degree in Hospitality Management / Tourism.Computer Literacy and knowledge of Hospitality software (Opera, Fidelio).Fluency in English.Fluency in a second language (Russian, German, French).Knowledge of VIP service standards, loyalty programs, and guest engagement strategies.Strong communicative, interpersonal, managerial &amp; problem-solving skills.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.GrowHave room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Accommodation &amp; daily transportation.Full board meals.Departmental training

Guest Relations Manager Halkidiki

Key Responsibilities:<ul><li>Oversee room cleaning and maintenance procedures, ensuring adherence to hotel hygiene and cleanliness standards across all guest and public areas.</li><li>Manage housekeeping inventory and supplies, ensuring stock levels are maintained and shortages are avoided.</li><li>Effective scheduling and coordination of housekeeping staff to ensure smooth daily operations and optimal coverage.</li><li>Training and development of new team members, fostering their skills to maintain high performance standards and service quality.</li><li>Undertaking additional related duties as required to support the overall needs and smooth functioning of the hotel.</li><li>Perform any other related duties, as required by the hotel.</li></ul>&nbsp;Requirements:<ul><li>Previous experience in a similar supervisory role within a 5-star or luxury hotel.</li><li>Proven leadership and team coordination skills.</li><li>Strong understanding of health, hygiene, and safety protocols.</li><li>Excellent knowledge of cleaning practices and standards.</li><li>Knowledge of Greek and English language.</li><li>Outstanding communication and interpersonal skills.</li><li>Professionalism, discretion, and the ability to interact courteously with guests when needed</li></ul>&nbsp;Company offers:<ul><li>Fixed Term Contract (season 2026)</li><li>Career development opportunities.</li><li>Excellent working environment.</li><li>Accommodation and meals on all working days.</li><li>Transportation from/to staff houses.</li></ul>

Floor Supervisor-Luxury Resort, Santorini

Job Responsibilities<ul><li>Clean and tidy all areas to the standard cleanliness within time limits.</li><li>Clean rooms, hallways, lobbies, lounges, restrooms, corridors, stairways, locker rooms and other work areas, so that hotel standards are met.</li><li>Create daily job lists and record all serviced rooms.</li><li>Report on any shortages, damages, or security issues.</li><li>Maintain equipment in good condition.</li><li>Polish silver accessories and metalwork such as fixtures and fittings.</li><li>Replenish supplies such as drinking glasses, linens, writing supplies, and bathroom items.</li><li>Check stocking levels of all consumables.</li><li>Comply with health and safety regulation and act in line with company policies and licensing laws.</li><li>Observe precautions required to protect hotel and guest property, and report damage, theft, and/or any found items.</li><li>Handle reasonable guests’ complaints/requests and inform others when required.</li></ul>Job Requirements<ul><li>Minimum 3 years’ experience, ideally within a 5* Luxury Hotel</li><li>Flexibility and adaptability</li><li>Team spirit</li><li>High school diploma is a plus</li></ul>Katikies Offers<ul><li>Competitive compensation package based on qualifications and experience.</li><li>Accommodation at fully equipped apartments</li><li>Daily meals</li><li>Pleasant working environment</li><li>Supportive management</li><li>Training and career development</li><li>Excellent opportunities for career progression</li></ul>Should you wish to be a member of our team, please send us your CV along with the respective job code and a photo of yourself at hr@katikies.comAll applications will be treated in the strictest confidentiality.

Hotel Maid – MYK.MAID

Job Responsibilities:<ul><li>Clean and tidy all areas to the standard cleanliness within time limits.</li><li>Clean rooms, hallways, lobbies, lounges, restrooms, corridors, stairways, locker rooms and other work areas, so that hotel standards are met.</li><li>Create daily job lists and record all serviced rooms.</li><li>Report on any shortages, damages, or security issues.</li><li>Maintain equipment in good condition.</li><li>Polish silver accessories and metalwork such as fixtures and fittings.</li><li>Replenish supplies such as drinking glasses, linens, writing supplies, and bathroom items.</li><li>Check stocking levels of all consumables.</li><li>Comply with health and safety regulation and act in line with company policies and licensing laws.</li><li>Observe precautions required to protect hotel and guest property, and report damage, theft, and/or any found items.</li><li>Handle reasonable guests’ complaints/requests and inform others when required.</li></ul>Job Requirements<ul><li>Minimum 3 years’ experience, ideally within a 5* Luxury Hotel</li><li>Flexibility and adaptability</li><li>Team spirit</li><li>High school diploma is a plus</li></ul>Katikies Hotel Group Offers:<ul><li>Competitive compensation package based on qualifications and experience.</li><li>Accommodation at fully equipped apartments</li><li>Daily meals</li><li>Pleasant working environment</li><li>Supportive management</li><li>Training and career development</li><li>Excellent opportunities for career progression</li></ul>Should you wish to be a member of our team, please send us your CV along with the respective job code of interest and a photo of yourself at hr@katikies.comAll applications will be treated in the strictest confidence.

Hotel Maid-SANT.MAID

Guest Service: Support the Guest Relations Manager in overseeing guest interactions, ensuring all needs, requests, and complaints are handled promptly and effectively.VIP &amp; Special Requests: Assist in managing VIP arrivals, special occasions, and personalized services to create memorable guest experiences.Team Support: Supervise, guide, and motivate Guest Relations Officers and Agents to maintain excellent service standards.Operations: Ensure smooth daily operations of the Guest Relations desk in compliance with company standards and procedures.Coordination: Work closely with Reception, Housekeeping, F&amp;B, and other departments to ensure seamless communication and guest satisfaction.Feedback &amp; Improvement: Monitor guest feedback, compile reports, and support initiatives to improve service quality.Qualifications &amp; ExperiencePrevious experience as a Guest Relations Supervisor or similar role in luxury hospitality.Excellent communication and interpersonal skills with a guest-centric mindset.Strong problem-solving skills and the ability to remain calm under pressure.Fluent in English (spoken &amp; written); knowledge of other languages is a plus.Familiarity with guest management systems and hotel software.Leadership abilities with a focus on training, motivation, and team development.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.GrowHave room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Accommodation &amp; daily transportation.Full board meals.Departmental training.

Guest Relations Assistant Manager Crete 

Guest Relations Assistant Manager Kos 

Job Responsibilities:<ul><li>Lead the Housekeeping Department by developing, implementing, and keeping up-to-date policies, procedures, practices, and standards, setting departmental objectives in line with the hotel business objectives,</li><li>Inspect all areas and take corrective measures to meet Hotel Standards in terms of cleanliness, maintenance, and supply,</li><li>Select, train, develop, schedule, and manage the performance of direct subordinates to ensure the efficient running of housekeeping operations,</li><li>Coordinate housekeeping duties with various departments such as Front Desk, Maintenance, Sales and Marketing, and Food &amp; Beverage to ensure that all guestrooms and public areas are clean and well maintained in a timely and efficient manner,</li><li>Participate in all pre-opening, refurbish and renovation projects planning, execution and final set up including snag lists,</li><li>Prepare the annual budget and manning guide and manage the housekeeping department within budgetary guidelines,</li><li>Keep abreast of all new equipment and cleaning products and evaluate their quality, maintain knowledge of local competition and housekeeping industry trends,</li><li>Accomplish a set of administrative duties such as leading and attending meetings, writing reports and memos and other specific duties related to the job function.</li></ul>Job Requirements:<ul><li>Minimum 3 years’ experience, ideally within a 5* Luxury Hotel,</li><li>Flexibility and adaptability,</li><li>Team Management &amp; Team spirit,</li><li>Good time management &amp; resistance to pressure,</li><li>High school diploma is an advantage.</li></ul>Katikies Offers:<ul><li>Competitive compensation package based on qualifications and experience,</li><li>Accommodation at fully equipped apartments,</li><li>Daily meals,</li><li>Pleasant working environment,</li><li>Supportive management,</li><li>Training and career development,</li><li>Excellent opportunities for career progression.</li></ul>Should you wish to be a member of our team, please send us your CV along with the respective job code and a photo of yourself at hr@katikies.comAll applications will be treated in the strictest confidentiality.

Housekeeping Executive – SANT.H.EX

Cleaning &amp; Maintenance:&nbsp;Clean and maintain guest rooms and public areas to create havens of comfort and tranquility.Room Preparation: Ensure all spaces are immaculately prepared and meet high standards of presentation.Inspection &amp; Reporting:&nbsp;Report any maintenance issues, damages, or lost items to supervisors promptly.Guest Satisfaction: Handle guest requests or complaints related to housekeeping promptly and professionally.Compliance &amp; Safety: Follow all hygiene, safety, and hotel policies during cleaning and handling of equipment or chemicals.Qualifications &amp; ExperiencePrevious experience in housekeeping, ideally in a supervisory or assistant manager role in a hotel.Strong leadership, training, and communication skillsAttention to detail and commitment to high cleanliness standards.Ability to multitask and handle guest interactions professionally.Good knowledge of housekeeping procedures and safety standards.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.GrowHave room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Accommodation &amp; daily transportation.Full board meals.Departmental training.

Housekeeping Careers

At H Hotels Collection, we are currently looking for a dynamic and experienced Front Office Manager to join our team. In this role, you will be responsible for overseeing all front office personnel and ensuring the efficient execution of daily operations. The Front Office Manager will lead and coordinate the activities of the front desk, guest relations, and telephone services, with a strong focus on meeting our guests expectations.What You’ll Be Responsible For:<ul><li>Ensuring the seamless operation of the Front Office Department.</li><li>Overseeing daily front desk activities, maintaining high standards of service and meeting guest expectations.</li><li>Leading and supervising the reception team, providing ongoing feedback to enhance service quality.</li><li>Ensuring full compliance with H Hotels Collection procedures and protocols at the front desk.</li><li>Engaging with guests to deliver exceptional service and uphold product excellence.</li><li>Handling and resolving any issues or challenges that may arise efficiently.</li><li>Coordinating with Reservations and Housekeeping to meet daily operational needs.</li><li>Fostering a culture of trust, respect, and collaboration among team members.</li><li>Building strong interdepartmental relationships and promoting teamwork.</li><li>Motivating and training staff to meet performance goals in both quality and productivity.</li></ul>What We’re Looking For:<ul><li>Bachelor’s degree in hospitality management or a related field.</li><li>Minimum of 2 years’ experience in a similar role within a 5-star hotel environment.</li><li>Solid understanding of hotel standards and procedures, including ISO 9001, 14001, and 22000 implementations.</li><li>Proficiency in PMS software, ideally Opera or similar reservation management systems.</li><li>Strong command of MS Office, particularly Excel and Word.</li><li>Excellent verbal and written communication skills in English; additional languages are an asset.</li><li>A customer-focused mindset with a passion for service excellence.</li><li>Proven ability to organize, coordinate, and lead teams in a fast-paced environment.</li><li>Outstanding interpersonal and communication skills to engage effectively with guests, staff, and departments.</li><li>Demonstrated leadership capabilities and a collaborative spirit.</li><li>Problem-solving skills to address guest concerns and team-related issues.</li></ul>Why Join Us:<ul><li>Competitive salary and career growth opportunities within a rapidly expanding hospitality group.</li><li>Accommodation and meals will be provided, if necessary.</li><li>Ongoing training aligned with our company’s standards and development goals.</li><li>A supportive work environment that values its people, the planet, and the local community.</li></ul>&nbsp;&nbsp;All applications and submitted information will be treated with strict confidentiality.

Front Office Manager

Guest Service:&nbsp;Greet guests warmly and assist them with sunbeds, towels, umbrellas, and any special requests.&nbsp;Setup &amp; Cleanliness: Set up and maintain the beach or pool area, ensuring cleanliness and tidy presentation.&nbsp;Safety Monitoring: Observe guest activities to ensure safety rules are followed; report any hazards or incidents promptly.&nbsp;Towels &amp; Supplies: Manage towel distribution and stock of amenities, ensuring guests have everything they need.&nbsp;Teamwork: Coordinate with lifeguards and F&amp;B employees to provide seamless service.Qualifications &amp; ExperiencePrevious experience in a beach, pool, or hospitality environment preferred.&nbsp;Good command of English (verbal).&nbsp;Good communication and guest service skills.&nbsp;Basic understanding of pool or beach safety rules.Valid European driving license would be a plus.&nbsp;What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.GrowHave room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Accommodation &amp; daily transportation.Full board meals.Departmental training.

Beach Pool Attendant 

Guest Check-In/Out: Handle guest check-in and check-out efficiently and professionally.&nbsp;Guest Service: Provide information, answer inquiries, and assist guests with any special requests.&nbsp;Reservations: Manage bookings, cancellations, and room allocations accurately.&nbsp;Cash Handling: Process payments, issue invoices, and handle cash or card transactions securely.&nbsp;Coordination:&nbsp;Communicate effectively with housekeeping and other departments to ensure smooth guest experiences.&nbsp;Standards &amp; Compliance:&nbsp;Maintain reception area presentation and follow hotel policies, safety, and confidentiality standards.&nbsp;Qualifications &amp; Experience&nbsp;Previous experience in a relevant position preferably in a 5* resort or hotel environment.Fluency in English.Fluency in a second language (Russian, German, French).Computer Literacy and knowledge of Hospitality software (Opera, Fidelio).Degree/Diploma in Hospitality/Tourism.Strong communicative, interpersonal, managerial &amp; problem-solving skills.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.GrowHave room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Accommodation &amp; daily transportation.Full board meals.Departmental training.

Front Office Agent

Mission: As a Front Office Agent, you will design tailored welcome experiences for our guests by providing friendly, efficient, and elegant service.Arrival: Greet all arriving in-house on personalized service. Undertake check-in. Provide information to guests regarding facilities, events and services.Departure: Ensure guest experience was aligned with their expectations before vacation was over at the hotel. Undertake check-out &amp; payment transactionsWhat will you bring?Previous experience in a relevant position preferably in a 5* resort or hotel environment.Fluency in English.Fluency in a second language (Russian, German, French).Computer Literacy and knowledge of Hospitality software (Opera, Fidelio).Degree/Diploma in Hospitality/Tourism.Friendly and passionate personality, capable of seeing value in everyone and everything.Strong communicative, interpersonal, managerial &amp; problem-solving skills.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.GrowHave room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Accommodation &amp; daily transportation.Full board meals.Departmental training.

Guest Welcome: Greet guests warmly on arrival and ensure they feel valued throughout their stay.Guest Support:&nbsp;Handle guest inquiries, special requests, and complaints promptly and professionally.&nbsp;VIP Service: Assist with VIP arrivals, room arrangements, and personalized touches.&nbsp;Coordination: Communicate guest needs and preferences to relevant departments to ensure seamless service.&nbsp;Feedback:&nbsp;Collect guest feedback and follow up to ensure satisfaction and resolve any issues.&nbsp;Standards: Maintain lobby and guest areas in line with hotel presentation and service standards.&nbsp;Qualifications &amp; ExperiencePrevious experience in a relevant position preferably in a 5* resort or hotel environment.&nbsp;Fluency in English.Fluency in a second language (Russian, German, French).Computer Literacy and knowledge of Hospitality software (Opera, Fidelio).Degree/Diploma in Hospitality/Tourism.Strong communicative, interpersonal, managerial &amp; problem-solving skills.&nbsp;What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.GrowHave room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Accommodation &amp; daily transportation.Full board meals.Departmental training.

Guest Relations Agent 

Guest Assistance &amp; Hospitality: Welcome guests warmly, provide information about hotel facilities, services, and local attractions, and address inquiries, requests, or complaints promptly.Lobby Management: Maintain cleanliness, organization, and ambiance of the lobby; manage guest flow and seating arrangements during peak periods.Interdepartmental Coordination: Collaborate with front desk, deluxe concierge, and groom coordinator desk to ensure smooth check-ins, check-outs, and VIP guest arrivals/departures.VIP Support: Assist in coordinating special arrangements for VIP guests, ensuring exceptional service and attention to detail.Qualifications &amp; ExperienceProven&nbsp;experience in a relevant position preferably in a 5* resort or hotel environment.Degree in Hospitality Management / Tourism.Fluency in EnglishFluency in a second language (Russian, German, French).Strong communicative, interpersonal, managerial &amp; problem-solving skills.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.GrowHave room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Accommodation &amp; daily transportation.Full board meals.Departmental training.

Lobby Coordinator Corfu 

Front Desk Operations: Manage check-ins, check-outs, and guest inquiries during the night shift, ensuring smooth service.Audit &amp; Reporting: Reconcile daily financial transactions, prepare night audit reports, and ensure accurate posting of all accounts.Guest Support: Respond to guest requests and issues promptly, maintaining high service standards.Safety &amp; Security: Monitor hotel premises during night hours, ensuring the safety of guests and employees.Collaboration: Coordinate with other departments for room status updates, special requests, and any overnight operational needs.Qualifications &amp; ExperienceProven&nbsp;experience in front office, accounting, or auditing in the hospitality industry preferred.Strong numerical, analytical, and reporting skills.Proficiency in hotel management systems and MS Office.Excellent communication and problem-solving skills.Ability to work independently, responsibly, and overnight shifts.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.GrowHave room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Accommodation &amp; daily transportation.Full board meals.Departmental training.

Night Auditor Halkidiki

Night Auditor Corfu 

Guest Arrival &amp; Experience:&nbsp;Orchestrate seamless check-ins and warm welcomes, ensuring guests feel valued from their first moment.Personalized Service:&nbsp;Provide personalized recommendations and world-class service throughout the guest journey.Guest Interaction:&nbsp;Engage with guests as the heart of the role, handling inquiries and requests to create magical experiences.Coordination:&nbsp;Communicate guest preferences and needs across departments to ensure a seamless and unforgettable stay.Service Standards:&nbsp;Uphold the highest standards of service, contributing to holiday experiences that become lifelong memories.Qualifications &amp; ExperienceProven&nbsp;experience in any Room Division position, preferably in a 5* resort or hotel environment.Degree/Diploma in Hospitality/Tourism.Fluency in English.Fluency in a second language (Russian, German, French).Computer Literacy and knowledge of Hospitality software (Opera, Fidelio).Strong communicative, interpersonal, managerial &amp; problem-solving skills.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.GrowHave room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Accommodation &amp; daily transportation.Full board meals.Departmental training.

Rooms Division Agents 

Handling all reservation inquiries efficiently while exhibiting interest, enthusiasm and professional image at all times. Generate and optimize revenue by effectively following the set selling strategies through revenue management. Practice and promote the desired work culture around the four core values.&nbsp;Key Duties and Responsibilities&nbsp;<ul><li>Exercises proper selling, up-selling, cross selling and suggestive selling technique in order to maximize property revenue.</li><li>Maintains up to date knowledge on sales strategies, rates, products, packages, facilities and inventory at all times.</li><li>Ensures every caller directed to the department receives an optimum level of services and care at all times.</li><li>Consistently follows the IFH call processing standard at all times.</li><li>Handles guest queries, requests and complaints related to reservations in a polite and efficient manner. Seeks guidance from Team Leader or Manager to minimize customer dissatisfaction.</li><li>Records and processes reservations via all channels and ensuring response within 24 hours of receipt.</li><li>Identifies and anticipates needs and requirements by asking open-ended questions to obtain all necessary information.</li><li>Ensures accurate input of reservations details in the hotel property management system.</li><li>Liaise with the Sales Department regarding booking of group rooms.</li><li>Provides Team Leader and Manager all relevant correspondences for late cancellation and no-show bookings to support the penalty charges.</li><li>Always maintains a comprehensive filing system in the Reservations department.</li><li>Attends all training programs as required by the business needs.</li><li>Treats internal and external customers fairly with respect, while developing effective customer networks.</li><li>Achieve performance target (Key Performance Indicator) to ensure that agent’s work supports and furthers the organization's goals.</li><li>Performs any additional tasks as and when directed by the Team Leader and Manager according to the business needs.</li><li>To assist with any other duties as required by the Director or another member of the management team.</li></ul>&nbsp;&nbsp; &nbsp; &nbsp;Skills, Experience &amp; Educational Requirements&nbsp;<ul><li>&nbsp; &nbsp;Bachelor’s degree</li><li>Minimum of 1 year experience with Reservations or significant experience of working in contact centre or similar field</li><li>Excellent knowledge of Greek and English (another language, namely Russian, German, Italian or French is an advantage)</li><li>Experienced in using Opera system.</li><li>Computer proficiency in a Windows environment (Word, Excel, PowerPoint)</li><li>Excellent communication skills</li><li>Strong administrative abilities</li></ul>

Job Ads Establishment Team Member Greece, Tourism / Hotels - Page 5

βοηθός προϊσταμένης/νου ορόφων - αττική

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