Πληροφορική

Εμπόριο Λιανικής

Κατασκευαστικός Κλάδος / Τεχνικά Επαγγέλματα

Χρηματοοικονομικά

Εστίαση

Αποθήκη / Logistics

Τουρισμός / Ξενοδοχεία

Βιομηχανική Παραγωγή

Κέντρο Εξυπηρέτησης / Call Center

Διοίκηση Επιχειρήσεων

Εταιρικές Πωλήσεις

Άλλο

Επαγγέλματα Υγείας

Εκπαίδευση

Μεταφορές

Αισθητική / Κομμωτήριο

Ναυτιλία

Ανθρώπινο Δυναμικό / HR

Νομικές Υπηρεσίες

Γραμματειακή Υποστήριξη

Marketing

ΜΜΕ / Social Media

Φροντίδα Κτιρίων / Σπιτιών

Εργάτες

Τέχνες / Πολιτισμός

Αερομεταφορές

Προσωπικό Ασφαλείας

Αθλητισμός / Fitness

Τηλεπικοινωνίες

Φροντίδα Ενήλικων / Παιδιών

Αγροτική Παραγωγή

Φροντίδα Ζώων

LastWeek

LastThreeDays

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Aoristou

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As a Customer Support Coordinator you will have to manage and guide a team of customer service employees and ensure that the team complies with the policies and procedures of the organization. You will also be responsible for maintaining a positive image, brand, and reputation of the organization.How you will contribute to our success:<ul><li>Manage our team of the Backoffice and Field Customer Service Representatives, motivating the team to perform at their best;</li><li>Ensure clients’ appointments with House/Field Surveyors and Technicians of the company are held and hence that the daily targets (number of outbound calls, number of visits at subscribers’ premises) are met;</li><li>Manage customer support tickets through coordination with the relevant departments;</li><li>Ensure that the clients’ as well as internal databases are always up to date;</li><li>Ensure that team members always adhere to the company guidelines and policies;</li><li>Guide and help the team to identify and resolve any customer service queries;</li><li>Report to the Project Manager on progress and outstanding issues.</li></ul>To be a fit you will need:<ul><li>Customer Service Certification;</li><li>2 years of experience as a Customer Support Coordinator or a similar role in the Customer Service department;</li><li>Very good command of the German Knowledge (current level: B2);</li><li>Excellent knowledge of English language;</li><li>Awareness of reporting tools;</li><li>Strong analytical and problem-solving abilities;</li><li>Outstanding management and leadership skills;</li><li>Excellent written and verbal communication skills.</li></ul>Ideally, you ’ll also have:Previous working experience in the telecommunications industry.What we offer:<ul><li>Competitive remuneration package;</li><li>Private Health Insurance;</li><li>Flexible remote working;</li><li>Active participation in exciting and challenging projects that shape the infrastructure of the future;</li><li>Opportunities to develop new skills and progress your career through theoretical and on the job training;</li><li>Other corporate benefits.</li></ul>

Customer Support Coordinator

Η MACOhair, κορυφαία εταιρεία στον χώρο των Συστημάτων Μαλλιών &amp; Περούκων, αναζητά έναν Customer Experience &amp; Relations Specialist, ο οποίος θα αναλάβει την επικοινωνία με τους πελάτες μας, προσφέροντας μια προσωποποιημένη και premium εμπειρία εξυπηρέτησης.Αν σου αρέσει να δημιουργείς σχέσεις εμπιστοσύνης με τους πελάτες, έχεις εξαιρετικές επικοινωνιακές δεξιότητες και θέλεις να γίνεις μέρος μιας αναπτυσσόμενης εταιρείας, αυτή η θέση είναι για σένα!Αρμοδιότητες:<ol><li>Διαχείριση εισερχόμενων επικοινωνιών μέσω τηλεφώνου, email και μηνυμάτων με σκοπό την άριστη εξυπηρέτηση των πελατών</li><li>Δημιουργία σχέσεων εμπιστοσύνης με τους πελάτες, προσφέροντας προσωποποιημένες προτάσεις προϊόντων και υπηρεσιών</li><li>Υποστήριξη πελατών με ιατρικές ανάγκες, παρέχοντας ενσυναίσθηση και διακριτικότητα</li><li>Αντιμετώπιση και διαχείριση παραπόνων, με στόχο την εύρεση λύσεων και την ενίσχυση της ικανοποίησης των πελατών</li><li>Υποδοχή και εξυπηρέτηση VIP πελατών που επισκέπτονται το κατάστημα, δημιουργώντας μια πολυτελή εμπειρία</li><li>Διαχείριση λογαριασμών και παραγγελιών πελατών, προτείνοντας εξατομικευμένες λύσεις</li><li>Παρακολούθηση της ικανοποίησης των πελατών μέσω follow-up επικοινωνιών και προτάσεων βελτίωσης</li><li>Διατήρηση αρχείων πελατών και αξιοποίηση εργαλείων CRM για τη βελτιστοποίηση της εμπειρίας εξυπηρέτησης</li></ol>Τι ζητάμε<ol><li>Προηγούμενη εμπειρία στην εξυπηρέτηση πελατών πολυτελών προϊόντων ή υπηρεσιών</li><li>Εξαιρετικές επικοινωνιακές δεξιότητες και ικανότητα δημιουργίας σχέσεων εμπιστοσύνης</li><li>Ικανότητα διακριτικής και επαγγελματικής διαχείρισης ευαίσθητων περιπτώσεων πελατών</li><li>Οργανωτικότητα, προσοχή στη λεπτομέρεια και ικανότητα διαχείρισης πολλαπλών αιτημάτων</li><li>Εμπειρία σε πωλήσεις ή διατήρηση πελατών (customer retention) θα εκτιμηθεί ιδιαίτερα</li><li>Γνώση τηλεφωνικής και online επικοινωνίας μέσω email, WhatsApp, Viber, Messenger</li><li>Εξοικείωση με εργαλεία CRM και ηλεκτρονική διαχείριση πελατών θα θεωρηθεί επιπλέον προσόν</li><li>Άριστη χρήση της ελληνικής γλώσσας και πολύ καλή γνώση της αγγλικής γλώσσας</li><li>Ικανότητα εργασίας τόσο ανεξάρτητα όσο και ως μέλος ομάδας</li></ol>Τι προσφέρουμε:<ul><li>Σταθερή θέση εργασίας σε ένα πολυτελές Ινστιτούτο με εξειδίκευση στις πιο σύγχρονες λύσεις προσθετικής μαλλιών.</li><li>Συνεχής εκπαίδευση και υποστήριξη από την ομάδα της MACOhair.</li><li>Ανταγωνιστικό πακέτο αποδοχών (900-1.200€) και bonus.</li><li>Δυνατότητα εξέλιξης και ανάπτυξης μέσα στην εταιρεία.</li></ul>

Customer Experience & Relations Specialist Καλλιθέα

The Customer Excellence Representative is responsible for providing superior customer service through coordination, monitoring, control and resolution of escalated customer issues for all service lines. Analyze requests for customer support and implement solutions. Ensure that customer requirements are resolved in accordance with service level agreements and performance metrics including first call or first contact resolutionResponsibilities:<ul><li>Responsible for receipt and ownership of Customer issues and requests. Review, analyze and resolve customer inquiries in a first call or contact resolution.</li><li>Edit customers account information.</li><li>Review issues and/or needs, identify trends, make decisions and recommendations on how to resolve issues.</li><li>Receive and resolve customer invoice and billing related questions.</li><li>Generate proprietary customer reports such as activity reports and negative growth for Account Managers. Interacts with Supervisor, Manager and other departments for the purpose of resolving customer concerns and needs.</li><li>Ensure prompt completion of all service requests in accordance with service level agreements.</li></ul>Key Skills, Requirements and Competencies:<ul><li>Excellent Customer Service skills</li><li>Detail orientations</li><li>Excellent competency in computer software packages.</li><li>Excellent verbal and written communication skills.</li><li>Excellent organization and interpersonal skills.</li><li>Ability to work the shifts provided based on business needs.</li><li>Ability to work the shifts necessary to support customers and business needs</li></ul>

Customer Excellence Representative

We are the&nbsp;1st Hub for Developers!&nbsp;Our motto is&nbsp;“From Developers to Developers”! Our vision is to provide real career opportunities for candidates that want to take the next step in their career. Code.Career is the first process that you will speak&nbsp;with developers (only!) and tech (freak) experts!Our client is a leading European IT solutions provider headquartered in Belgium, with over 9,000 employees across 10+ countries. The company specializes in end-to-end IT services including infrastructure, cloud, software development, and managed services. Our client officially launched its Athens office in 2024, aiming to grow rapidly into a major delivery hub, supporting international clients across Europe. The Athens team is dynamic, multicultural, and focused on delivering excellence in customer and technical support services.About the RoleAs a Dutch-speaking Service Desk Agent, you will be the first point of contact for Dutch-speaking users, providing technical assistance via phone, email, and chat. You’ll be responsible for handling and resolving support tickets, documenting solutions, and escalating complex issues when needed. This role is ideal for individuals who enjoy troubleshooting, helping others, and working in a collaborative IT environment. Prior technical experience is a plus but not mandatory—training and guidance will be provided.Key Responsibilities<ul><li>Handle technical support requests from Dutch-speaking end users.</li><li>Record and track issues in a ticketing system.</li><li>Troubleshoot hardware/software issues or escalate as needed.</li><li>Follow up with users to ensure problems are resolved.</li><li>Work closely with team leads and other departments to improve processes.</li></ul>Requirements<ul><li>Fluent Dutch and very good English (both written and spoken).</li><li>Strong communication and problem-solving skills.</li><li>Basic IT literacy (Windows, MS Office, etc.); any prior technical experience is a plus.</li><li>Team spirit and willingness to learn in a fast-paced environment.</li><li>EU work permit and availability to work in shifts if required.</li></ul>What They Offer<ul><li>Competitive salary &amp; benefits package.</li><li>Private health insurance.</li><li>Meal vouchers.</li><li>Hybrid work model (remote flexibility after initial training).</li><li>Annual leave starting at 22 days, with additional seniority days.</li><li>Ongoing training and career development within an international IT group.</li><li>A supportive, inclusive, and multicultural workplace.</li></ul>

Dutch-Speaking Service Desk Agent

<h2></h2>Στην&nbsp;Κωτσόβολος&nbsp;πιστεύουμε σε όλα όσα έχεις να προσφέρεις!&nbsp;Έλα να γίνουμε μαζί πολλά περισσότερα! #beMORE&nbsp;&nbsp;📈&nbsp;Τα νούμερά μας&nbsp;3.000+ άνθρωποι | 90+ καταστήματα | 3 logistics centers | 1 τηλεφωνικό κέντρο | 2 σύγχρονα εκπαιδευτικά κέντρα | 6 ακαδημίες | 53.000+ ώρες εκπαίδευσης τον χρόνο&nbsp;&nbsp;🎯Ο στόχος μας &nbsp;Να σχεδιάζουμε το αύριο, να εξελισσόμαστε και να καινοτομούμε, εξασφαλίζοντας σε όλους μας μια καλύτερη ζωή.&nbsp;&nbsp;💼&nbsp;Πως θα είναι η καθημερινότητά σου&nbsp;&nbsp;Προσφέρεις καθημερινά να παρέχεις την καλύτερη δυνατή εμπειρία στον πελάτη! Διαχειρίζεσαι εισερχόμενες κλήσεις, διερευνάς τις ανάγκες του πελάτη και να τον καθοδηγείς. Ως μέλος της ομάδας, φροντίζεις για την πώληση ολοκληρωμένων λύσεων, προϊόντων και υπηρεσιών, συμβάλλοντας στην επίτευξη των στόχων του τηλεφωνικού κέντρου.&nbsp;&nbsp;🚀&nbsp;Έλα στην ομάδα μας, εάν έχεις &nbsp;<ul><li>Ταλέντο στην επικοινωνία &nbsp;</li><li>Πάθος για την τεχνολογία&nbsp;</li><li>Διάθεση για συνεργασία&nbsp;</li><li>Ικανότητα επικοινωνίας με πελατολόγιο από την Κύπρο</li><li>Δυνατότητα απομακρυσμένης εργασίας</li><li>Ευχέρεια στην αγγλική γλώσσα &nbsp;</li><li>Άνεση στη χρήση Η/Υ&nbsp;</li><li>Ευελιξία εργασίας σε βάρδιες&nbsp;</li></ul>&nbsp;💎Εδώ θα βρεις&nbsp;<ul><li>Συνεχή εκπαίδευση σε νέες τεχνολογίες&nbsp;</li><li>Σημαντικές ευκαιρίες εξέλιξης και ανάπτυξης&nbsp;</li><li>Δυναμικό σχήμα bonus βάσει επίτευξης στόχων &nbsp;</li><li>Ομαδική ασφάλιση &nbsp;</li><li>Δράσεις wellbeing&nbsp;</li></ul>&nbsp;⭐ Join&nbsp;#teamKotsovolos&nbsp;και βρες ένα περιβάλλον που προωθεί τις νέες τεχνολογίες, αγαπά να εξελίσσεται, αγκαλιάζει τη διαφορετικότητα και βρίσκεται δίπλα στην κοινωνία!&nbsp;

Inbound Sales Advisor

<h2></h2>In Kotsovolos we embrace everything you have to offer.&nbsp; Join our team and let’s #beMORE together!&nbsp;&nbsp;📈 In numbers&nbsp; 3.000+ Kpeople | 90+ stores | 2 modern training centers | 53.000+ hours of training per year&nbsp;&nbsp;🎯 Our goal&nbsp; Planning our future and through latest technologies and innovation, make our lives better&nbsp;&nbsp;💼 Your everyday work-life&nbsp;<ul><li>First level troubleshooting and support for IT issues and infrastructure</li><li>Prepare, inventory, and deploy end-users’ equipment (laptop/workstations), repair and replace as necessary</li><li>Support workplace on all areas, stores, warehouses, HQ, call center by developing and proposing innovating solutions (on the phone, via email, in person, or through remote access)</li><li>Document hardware and software problems (building a knowledge base)</li><li>2nd Line Support in Microsoft environments</li><li>Focus on improving customers experience in stores via high-end technologies&nbsp;</li></ul>&nbsp;🚀 As an ideal fit, you should have&nbsp;<ul><li>Bachelor's degree in computer science, Software Engineering, or related field (or a year of equivalent work experience)</li><li>Fluency in Greek and English language, both written &amp; spoken</li><li>Knowledge and troubleshooting skills on Microsoft Windows and Microsoft O365 platform</li><li>Basic knowledge and understanding of firewalls, security, networking (LAN/WAN, VPN technology etc.)</li><li>Basic knowledge on Microsoft Server (Active Directory, Exchange, Sharepoint, etc.)</li><li>Be customer-oriented and have problem-solving skills&nbsp;</li><li>Flexibility to work in shifts</li></ul>&nbsp;💎 What we offer&nbsp;<ul><li>Continuous training in new technologies and tools</li><li>Career development and growth opportunities</li><li>Competitive bonus scheme, performance-based</li><li>Group health/medical insurance package</li><li>Hybrid working model</li><li>Internal wellbeing actions &nbsp;</li></ul>&nbsp;⭐ Join&nbsp;#teamKotsovolos and be part of a team that promotes new technologies, loves to evolve, embraces diversity and is next to society.&nbsp;

IT Service Desk & Technology Center Officer

We are looking for anCUSTOMER TECHNICAL SUPPORT &amp; SPECIFICATIONS ENGINEERto join our team at Oinofyta, Viotia As a Customer Technical Support &amp; Specifications Engineer you’ll be acting as a technical champion for our sales team. You'll leverage your expertise to educate customers involved in material selection, guiding them towards incorporating our best-in-class materials during the specification phase. By empowering customers with technical knowledge, you'll contribute to increased brand awareness and product demand, driving overall business growth.&nbsp;Responsibilities<ul><li>Understand customer requirements, determine the best solutions, and effectively communicate the value proposition of those solutions</li><li>Respond promptly to customer requests for proposals, develop designs and product specification to match the needs of the project or application and address professionally their inquiries and concerns</li><li>Cooperation with service centers - subcontractors for mockups and value engineering proposals</li><li>Develop &amp; maintain professional relationships with key accounts including Investors-Developers, Architects, General Contractors, Façade Consultants and Façade contractors</li><li>Develop business on project basis</li><li>Provide customer training and implementation assistance based on our products and services</li><li>Representation in events and activities (Façade Conferences, Webinars, technical committees)</li><li>Provide shoulder-to-shoulder knowledge transfer or training to implementation teams</li></ul> Qualifications<ul><li>BSc degree in Engineering (Civil, Architecture etc.)&nbsp;</li><li>MSc in Architecture or Engineering would be an asset</li><li>Knowledge of CAD programs</li><li>Excellent command of English language, both verbally and written</li><li>Knowledge of German, Italian, or French will be highly appreciated</li><li>At least five&nbsp;years of proven professional experience in aluminum façade materials and solutions</li><li>At least five&nbsp;years of proven professional experience in international industrial sales</li><li>Available for traveling as required</li></ul> Skills<ul><li>Excellent communication, presentation, interpersonal and negotiation skills</li><li>Project management, organization, and results orientation mindset</li><li>Ability to work independently and as part of a team</li><li>Multi-tasking and ability to work under tight deadlines</li></ul>&nbsp;Benefits<ul><li>Competitive compensation package and a wide range of benefits</li><li>Continuous training</li></ul>

CUSTOMER TECHNICAL SUPPORT & SPECIFICATIONS ENGINEER (2806)

We are offering a great work experience in amazing Thessaloniki, Greece for a role as a Portuguese Back Office Email Support for Video Game Platform.&nbsp;Why this role is great for your professional and personal development:<ul><li>Live in Greece and embrace multicultural experiences</li><li>Represent a global brand of a Video Game Platform</li><li>Fast-track career development opportunity</li></ul>&nbsp;How your day-to-day in this role would look:&nbsp;&nbsp;<ul><li>Specialist training for the product/service, which will be a vibrant and innovative video game platform You will:<ul><li>Act as a key participant within the internal team and wider Company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department. As a result, driving the successful development of the team and the wider department forward.</li><li>Problem-solving and critical thinking skills</li><li>A passion for problem-solving, with the customer’s interest and satisfaction being the primary goal</li><li>Social Media Savvy</li><li>Ability to effectively and correctly communicate verbally and in written format</li></ul></li></ul>RequirementsWhat do you need to be successful at this job?<ul><li>Language Maestro: Fluent in Portuguese , good English</li><li>Tech Savvy: Curious about the latest tech</li><li>Customer Charmer: Experience is a bonus</li><li>Communication Virtuoso</li><li>Empathy Expert</li></ul>&nbsp;BenefitsBy joining this role, this is what you can expect:<ul><li>Joyful Greece</li><li>Skyrock Growth starting with a permanent contract</li><li>Greek Extra Delights: Meal Card Voucher of 80€ + Transportation Allowance of 60€ + 2 extra salaries (14 salaries annually)</li><li>Guardians of Wellness: Private health insurance from day 1</li></ul>&nbsp;Relocation Package is included:<ul><li>Flight to the Future: Paid flight expenses</li><li>First-Class Arrival: Airport pick-up and settling assistance</li><li>Nest in Comfort: Accommodation is provided in hotel or apartment for the first 2 weeks</li><li>Finding your place: Real Estate agency support to find accommodation + agency covered by the company</li><li>Language Safari: Complimentary Greek lessons</li><li>Active &amp; Awesome: Free sports activities</li></ul>

Portuguese Back Office Email Support

As an Online Commercial Support Agent, you will provide 1st level support to the customers for online products, focusing in excellent customer service in all inbound &amp; outbound player requests.&nbsp;Your day to day will include:<ul><li>Providing excellent customer support to online players for issues regarding online services and products, addressing their requests in response to inbound calls and emails and according to processes&nbsp;</li><li>Assisting in problem resolution and preparing real life use cases for future reference</li><li>Escalating complex cases received from online players to the internal stakeholders for further investigation and following up their resolution</li><li>Collecting input from the online players’ communication to enrich the common knowledge base with identified best resolution practices</li><li>Adhering to OPAP processes and standards regarding responsible gaming and player protection&nbsp;</li><li>Resolving any complaints raised by customers in a polite and friendly manner turning their complaint into feedback</li><li>Liaising on the spot with KYC CS Agents to resolve and issues related with KYC queries during the live contact</li><li>Escalating to the CS Administration any indication of widespread incident based on customer communication (i.e. report by customers that they cannot login)</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>BSc in any business-related discipline</li><li>Hands on experience in a similar role within a fast-paced customer support team</li><li>Superior customer service skills with willingness to go the extra mile in order to deliver to the customer</li><li>Strong interpersonal and communication skills</li><li>Very good organizational skills and adaptability with continuously changing requirements</li><li>Knowledgeable user of MS Office</li><li>Excellent command of the English language</li><li>Good knowledge of the gaming industry will be considered an asset</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer&nbsp;Does this sound like you? If yes, we would love to meet you!

Online Commercial Support Agent (3756)

Αναζητούμε Back Office Υπάλληλο με εμπειρία στον κλάδο των Τηλεπικοινωνιών.&nbsp;Περιγραφή ΘέσηςΟ/η υποψήφιος/α θα αναλάβει:<ul><li>Καταχώρηση αιτήσεων και διαχείριση συμβολαίων</li><li>Αποστολή εγγράφων</li></ul>&nbsp;Απαραίτητα Προσόντα<ul><li>Απόφοιτος ΑΕΙ / ΤΕΙ / ΙΕΚ ή Λυκείου</li><li>Άριστη γνώση Η/Υ και MS Office</li><li>Προϋπηρεσία σε τμήμα Back Office τηλεπικοινωνίες</li><li>Γρήγορη πληκτρολόγηση</li></ul>&nbsp;Επιθυμητές Δεξιότητες<ul><li>Ικανότητα διαχείρισης πολλαπλών εργασιών</li><li>Οργανωτικότητα και προσοχή στη λεπτομέρεια</li><li>Επαγγελματισμός, συνέπεια και υπευθυνότητα</li><li>Δυνατότητα εργασίας σε ομαδικό περιβάλλον</li></ul>&nbsp;📩 Αν ενδιαφέρεστε να γίνετε μέλος της ομάδας μας, στείλτε το βιογραφικό σας άμεσα.

Back Office Υπάλληλο με εμπειρία στον κλάδο των Τηλεπικοινωνιών

Job Ads Ελλάδα - Page 5

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online commercial support agent (3756)

ΟΠΑΠ

back office υπάλληλο με εμπειρία στον κλάδο των τηλεπικοινωνιών

BFS Group