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We are seeking an experienced and detail-oriented Housekeeping Supervisor to join the team at Amanzoe, in the Peloponnese, Greece. Reporting to the Executive Housekeeper, this role supports the daily operations of the Housekeeping Department to ensure the highest standards of cleanliness, organization, and guest satisfaction throughout the property.Responsibilities<ul><li>Supervise and coordinate the daily activities of the Housekeeping team to ensure all areas meet Aman standards.</li></ul><ul><li>Ensure guest rooms, public areas, and back-of-house spaces are maintained to a high standard of cleanliness and presentation.</li></ul><ul><li>Provide training, guidance, and motivation to Room Attendants and support staff.</li></ul><ul><li>Conduct regular inspections of rooms and public areas to ensure quality control.</li></ul><ul><li>Liaise with other departments to ensure seamless guest experiences.</li></ul><ul><li>Manage inventory levels for linen, amenities, and cleaning supplies.</li></ul><ul><li>Assist the Executive Housekeeper with administrative tasks, scheduling, and departmental planning.</li></ul><ul><li>Respond to guest requests and feedback with professionalism and efficiency.</li></ul><ul><li>Maintain compliance with health, safety, and hygiene regulations.</li></ul><ul><li>Support in budgeting, cost control, and operational efficiencies.</li></ul>Requirements<ul><li>Degree or diploma in Hospitality from a certified school in Greece or abroad.</li></ul><ul><li>Minimum 2 years of experience in a similar Housekeeping supervisory role, preferably in a 5* luxury hotel.</li></ul><ul><li>Excellent verbal and written communication skills in both Greek and English.</li></ul><ul><li>Strong leadership, interpersonal, and organizational skills.</li></ul><ul><li>Proficiency in MS Office; knowledge of Opera PMS or Fidelio is an asset.</li></ul><ul><li>A hands-on approach with strong attention to detail and problem-solving abilities.</li></ul><ul><li>Ability to work under pressure while maintaining service excellence.</li></ul><ul><li>Commitment to guest satisfaction and maintaining luxury service standards.</li></ul><ul><li>Right to live and work in Greece without company-supported work permit.</li></ul>BenefitsAt Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits package including exciting international career opportunities in a company that is expanding rapidly. We prioritize and support your career journey, making you feel valued, included and at home.<ul><li>Accommodation including monthly Utility Allowance (Electricity and Water).</li><li>Access to our Training Platforms: Open Sesame and E-Cornell.</li><li>Discount on F&amp;B Outlets.</li><li>Discount on Aman Retail Boutique.</li><li>Meal and Coffee breaks while on duty.</li><li>Provided Uniform.</li><li>Employee Wellness Program including complimentary Yoga, Tennis, and Gym Classes.</li><li>Amanzoe Elite Program with discounts on local restaurants and stores.</li><li>Staff Party and Family Day events.</li><li>Staff Bus for daily transportation.</li></ul>If you thrive in an ultra-luxury environment and are passionate about warm and personalized hospitality where every detail matters, we invite you to apply to join us on our journey.

Housekeeping Supervisor

We are seeking a dedicated and service-driven Telephone Operator who embodies Aman’s commitment to warm, personalized and exceptional hospitality to join Amanzoe, in the Peloponnese, Greece. Reporting to the Front Office Management team, the Guest Services Agent plays a key role in supporting daily guest communication, arrival preparations and administrative tasks, ensuring seamless operations and an elevated guest experience. This position requires a hands-on approach, strong attention to detail and a genuine passion for delivering Aman’s renowned service standards.Responsibilities<ul><li>Prepare guest correspondence, arrival information and daily operational reports.</li><li>Assist guests and suppliers with thoughtful, timely and personalized support.</li><li>Coordinate with internal departments to ensure accurate communication and smooth operations.</li><li>Maintain guest history and ensure data accuracy across all systems.</li><li>Handle administrative duties including documentation, reporting and communication tasks.</li><li>Support check-in and check-out procedures when required.</li><li>Address guest requests promptly and ensure the highest standards of service.</li><li>Uphold Aman service principles, contributing to an atmosphere of calm, precision and refinement.</li></ul>Requirements<ul><li>Minimum 2 years of experience in a similar position within a luxury or five-star environment.</li><li>A degree in Hospitality Management or a related field is an advantage.</li><li>Proficiency in Opera PMS or Fidelio, as well as MS Office.</li><li>Fluency in written and verbal Greek and English. Additional languages such as French, Italian or Spanish are an advantage.</li><li>Strong interpersonal and communication skills with a guest-focused mindset.</li><li>Excellent organizational abilities and high attention to detail.</li><li>A collaborative attitude aligned with Aman’s values.</li><li>You must have the legal right to work in Greece.</li></ul>BenefitsAt Aman Group, we believe that our colleagues are at the core of our success. We offer competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritize and support your career journey, making you feel valued, included, and at home.<ul><li>Discount on Food and Beverage outlets.</li><li>Discount on Aman Retail boutique.</li><li>Provided uniform.</li><li>Employee Wellness Program including complimentary Yoga, Tennis and Gym classes.</li><li>Amanzoe Elite Program with discounts at various restaurants and local stores.</li><li>Staff events including Staff Party and Family Day.</li><li>Access to Open Sesame training platform.</li><li>Accommodation.</li><li>Monthly utility allowance (electricity and water).</li><li>Meal and coffee breaks while on duty.</li><li>Colleague bus transport.</li></ul>If you thrive in an ultra-luxury environment and are passionate about warm and personalized hospitality where every detail matters, we invite you to apply to join us on our journey.

Telephone Operator

We are seeking a dedicated and experienced Villa Host / Hostess (Butler) who embodies Aman’s philosophy of personalized and intuitive service to join Amanzoe, in the Peloponnese, Greece. Reporting to the Villa Manager, the Villa Host plays a pivotal role in overseeing all aspects of villa operations, ensuring a seamless and refined experience for Villa Owners and guests. This position requires a hands-on approach, exceptional attention to detail, and a commitment to delivering Aman’s renowned hospitality through thoughtful, anticipatory and highly personalized service.Responsibilities<ul><li>Oversee the daily operations of private villas, ensuring smooth, efficient and discreet service delivery.</li><li>Provide exceptional personalized service, anticipating guest needs and ensuring they are met promptly and professionally.</li><li>Manage the preparation and upkeep of villas to Aman standards, ensuring comfort, cleanliness and readiness at all times.</li><li>Coordinate with internal departments to ensure seamless communication and service execution.</li><li>Support Villa Owners and guests throughout their stay, ensuring an elevated and tailored experience.</li><li>Assist with Food and Beverage service within villas, ensuring high-quality and attentive delivery.</li><li>Maintain accurate guest preferences and history to support personalized experiences.</li><li>Address guest concerns with tact, efficiency and professionalism.</li><li>Ensure adherence to safety and operational policies.</li></ul>Requirements<ul><li>Strong guest relations experience, particularly with high-profile clientele or villa owners, is essential.</li><li>Solid operational background across both Food and Beverage and Rooms Division.</li><li>Previous experience in butler services is an advantage.</li><li>Fluency in English is essential; additional languages such as French, Italian or Spanish are desirable.</li><li>Strong organizational, time management and problem-solving skills.</li><li>Excellent interpersonal and communication abilities.</li><li>A meticulous, detail-oriented and service-driven mindset aligned with Aman’s values.</li><li>You must have the legal right to work in Greece.</li></ul>BenefitsAt Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.<ul><li>Discount on Food and Beverage outlets.</li><li>Discount on Aman Retail boutique.</li><li>Provided uniform.</li><li>Employee Wellness Program including complimentary Yoga, Tennis and Gym classes.</li><li>Amanzoe Elite Program with discounts at various restaurants and local stores.</li><li>Colleague events including Party and Family Day.</li><li>Access to Open Sesame training platform.</li><li>Accommodation.</li><li>Monthly utility allowance (electricity and water).</li><li>Meal and coffee breaks while on duty.</li><li>Colleague bus transport.</li></ul>If you thrive in an ultra-luxury environment and are passionate about warm and personalized hospitality where every detail matters, we invite you to apply to join us on our journey.

Villa Host

We are seeking an enthusiastic and detail-oriented Events Coordinator to join our team at Amanzoe. Reporting to the Director of Sales &amp; Marketing, the Events Coordinator will play a key role in planning and executing events, ensuring seamless coordination between clients, suppliers, and internal departments. The successful candidate will be passionate about creating extraordinary experiences that reflect Aman’s philosophy of bespoke, intuitive service.Responsibilities<ul><li>Coordinate and execute events, liaising with event partners and suppliers to ensure flawless delivery.</li><li>Communicate effectively with operational teams to provide support and accurate event information, ensuring delivery of promised standards.</li><li>Manage all client correspondence and ensure clear, timely communication regarding event details and updates.</li><li>Prepare detailed group and event proposals tailored to client requirements.</li><li>Follow up on confirmed group bookings for rooming lists, deposits, and customized F&amp;B packages to drive incremental revenue.</li><li>Oversee and manage all aspects of group reservations, ensuring accuracy and efficiency.</li><li>Prepare and distribute relevant documentation such as Banquet Event Orders (BEO) to maintain alignment across departments.</li><li>Ensure all accommodation and event requirements for group bookings are properly administered and executed.</li><li>Attend departmental meetings, briefings, and internal or external training sessions as required.</li><li>Organize and conduct site inspections of the resort and its facilities for new and existing clients.</li><li>Identify and pursue upselling and cross-selling opportunities to maximize revenue.</li><li>Work flexible shifts, including weekends and evenings, to support operational and client needs.</li></ul>Requirements<ul><li>Degree in Hospitality Management, Business Administration, or a related field from a recognized university or hotel school.</li><li>Minimum of 2 years’ experience in event coordination or group sales, ideally within a luxury hotel or resort environment.</li><li>Proficiency in Opera PMS and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) at an advanced level.</li><li>Fluency in English; additional language skills are an asset.</li><li>Highly organized, detail-oriented, and self-motivated with strong energy and initiative.</li><li>Excellent communication, coordination, and problem-solving abilities.</li><li>Passion for delivering exceptional guest and client experiences.</li><li>Strong teamwork skills with the ability to collaborate across departments.</li></ul>Benefits At Aman, we believe that our people are our greatest asset. We offer a competitive benefits package and excellent career development opportunities within a company that continues to expand globally.<ul><li>Discount on F&amp;B Outlets</li><li>Discount on Boutique</li><li>Employee Wellness Program including complimentary yoga, tennis, and gym classes</li><li>Amanzoe Elite Program with discounts at local restaurants and shops</li><li>Staff Party and Family Day events</li><li>Access to Typsy and Training Platforms</li><li>Shared Accommodation</li><li>Monthly Utility Allowance (Electricity and Water)</li><li>Meal and Coffee Breaks while on Duty</li><li>Staff Bus</li></ul>

Events Coordinator

We are currently seeking a dedicated and detail-oriented Front Office Manager to join our Rooms Division team at Amanzoe in Porto Heli, Greece. Reporting to the Rooms Division Manager, this key leadership role is responsible for overseeing all Front Office operations, including Guest Relations, Reception, Telephone Services, Transportation, Concierge, and Activities. The successful candidate will play a vital role in ensuring that each guest’s journey is seamless, warm, and truly memorable.Responsibilities<ul><li>Lead and manage the daily operations of the Front Office department.</li><li>Ensure a consistently high level of guest service in alignment with Aman standards.</li><li>Oversee guest check-in and check-out processes, special requests, billing, and concierge services.</li><li>Collaborate with the Accounting team on auditing, reporting, commissions, and billing procedures.</li><li>Coordinate departmental planning based on occupancy forecasts and guest needs.</li><li>Supervise and mentor team members to promote performance, engagement, and development.</li><li>Handle guest feedback, complaints, and service recovery with discretion and professionalism.</li><li>Ensure smooth coordination between Front Office and other operational departments.</li><li>Maintain accurate records, reports, and procedures in Opera or Fidelio PMS.</li><li>Assist with training, evaluations, scheduling, and departmental administration.</li><li>Uphold Aman values and ensure all interactions reflect our dedication to excellence.</li></ul>Requirements<ul><li>Minimum 5–8 years of experience in the hospitality industry, with at least 2 years in a similar role.</li><li>Strong knowledge of Opera or Fidelio Property Management Systems.</li><li>Excellent communication and guest relations skills.</li><li>High level of fluency in English (spoken and written); additional languages are an asset.</li><li>Strong leadership skills with a hands-on, service-driven approach.</li><li>Exceptional organizational, interpersonal, and multitasking abilities.</li><li>Right to live and work in Greece without the need for company-supported permits.</li><li>A collaborative and value-driven mindset aligned with Aman’s service philosophy.</li></ul>BenefitsAt Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits package including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included, and at home.<ul><li>Single accommodation including monthly utility allowance (electricity and water).</li><li>Discount on F&amp;B outlets.</li><li>Discount on Aman Retail.</li><li>Meal and coffee breaks while on duty.</li><li>Provided uniform.</li><li>Employee Wellness Program including complimentary yoga, tennis, and gym classes.</li><li>Amanzoe Elite Program with discounts at local restaurants and shops.</li><li>Access to our training platforms: Typsy and eCornell.</li><li>Private health insurance.</li><li>Staff transportation via bus.</li><li>Laundry allowance.</li><li>Participation in annual staff party and family day events.</li><li>Access to on-site gym facilities.</li></ul>

Front Office Manager - Amanzoe

We are looking for a dedicated and service-oriented Guest Assistant (Receptionist) to join our Front Office team at Amanzoe, in the Peloponnese, Greece. Reporting to the Front Office Management Team, the Guest Assistant will play a vital role in delivering the exceptional, personalised service that Amanzoe is known for. This position is ideal for someone who is energetic, proactive, and passionate about hospitality.Responsibilities<ul><li>Deliver a warm and seamless welcome and departure experience to all guests.</li><li>Support daily Front Office operations including check-in/out, guest communication, and concierge services.</li><li>Handle guest inquiries and requests with efficiency, discretion, and care.</li><li>Maintain guest profiles and history to ensure a tailored experience.</li><li>Collaborate with other departments to ensure smooth service and guest satisfaction.</li><li>Anticipate guest needs and proactively offer thoughtful solutions or assistance.</li><li>Promote in-house services and activities to enhance guest experiences.</li><li>Ensure workspaces and guest-facing areas are kept clean, organised, and professional.</li><li>Uphold Amanzoe’s service standards and brand values in all guest interactions.</li></ul>Requirements<ul><li>A minimum of 2 years’ experience in Front Office or in a Guest Assistant role, ideally in a 5-star luxury resort or hotel.</li><li>Degree or diploma in Hospitality Management from a certified institution.</li><li>Proficiency in Opera PMS or Fidelio is essential, as well as MS Office.</li><li>Excellent verbal and written communication in Greek and English.</li><li>Knowledge of an additional language (e.g. French, Italian, Spanish, or others) is highly desirable.</li><li>Strong interpersonal skills with a positive and engaging personality.</li><li>High attention to detail, with the ability to multitask and work under pressure.</li><li>Legal right to live and work in Greece is required.</li></ul>BenefitsAt Aman Group, we believe that our colleagues are at the core of our success. We offer a range of benefits to support both your personal and professional growth across existing and upcoming destinations. From exciting development opportunities to competitive compensation, we prioritise and support your career journey, making you feel valued, included and at home.<ul><li>Single accommodation including monthly utility allowance (electricity and water)</li><li>Access to our Training Platforms: Typsy and eCornell</li><li>Discount on F&amp;B Outlets</li><li>Discount on Aman Retail</li><li>Meal and coffee breaks while on duty</li><li>Uniform and colleague transportation</li><li>Access to the Amanzoe Elite Program (local discounts)</li><li>Participation in annual Staff Party and Family Day</li><li>Complimentary wellness activities including yoga, tennis, and gym classes</li></ul>If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to join us on our journey.

Guest Assistant Receptionist – Amanzoe

We are currently looking for a dedicated and detail-oriented Executive Housekeeper to lead our Housekeeping team at Amanzoe. Reporting directly to the Rooms Division Manager, the Executive Housekeeper is responsible for overseeing all housekeeping and laundry operations, ensuring that the highest levels of cleanliness, comfort, and service are maintained throughout the resort. This is a key leadership role requiring strong organizational and team management skills, with a focus on delivering exceptional guest experiences.Responsibilities<ul><li>Lead and manage the day-to-day operations of the Housekeeping and Laundry departments.</li><li>Develop and implement departmental standards, policies, and procedures.</li><li>Prepare, manage, and monitor the housekeeping budget, including inventory and cost control.</li><li>Oversee staff recruitment, onboarding, training, performance evaluations, and scheduling.</li><li>Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to maintain quality standards.</li><li>Maintain sufficient inventory of linen, supplies, amenities, and uniforms.</li><li>Ensure proper use and maintenance of cleaning equipment and materials.</li><li>Coordinate with other departments to ensure seamless service delivery.</li><li>Ensure compliance with health, safety, hygiene, and security regulations.</li><li>Manage guest feedback and handle complaints in a professional and efficient manner.</li><li>Conduct regular departmental meetings to communicate updates, motivate the team, and monitor performance.</li><li>Provide leadership, mentorship, and support to the housekeeping team to promote development and high morale.</li><li>Monitor and maintain departmental documentation and reports.</li></ul>Requirements<ul><li>A university degree or college diploma in Hospitality Management or Business Administration.</li><li>8–10 years of housekeeping experience in luxury hospitality, including at least 2–3 years as Assistant Housekeeper.</li><li>Previous experience in a pre-opening environment is considered an asset.</li><li>Proficient in Microsoft Office and housekeeping software systems.</li><li>Strong operational knowledge of housekeeping procedures, tools, and cleaning products.</li><li>Excellent communication and interpersonal skills.</li><li>Fluency in English, both written and spoken.</li><li>Strong leadership, organizational, and time-management abilities.</li><li>Ability to work under pressure, multitask, and resolve guest concerns effectively.</li><li>Sound understanding of health, hygiene, and safety practices in the hospitality sector.</li><li>Right to live and work in Greece without the need for company-supported work permits.</li></ul>Benefits &nbsp;At Aman, we believe in investing in our people. We offer a competitive benefits package and exciting career growth opportunities in a company that is expanding globally.<ul><li>Discount on F&amp;B Outlets</li><li>Discount on Boutique</li><li>Work Wear Allowance</li><li>Employee Wellness Program including complimentary yoga, tennis, and gym classes</li><li>Amanzoe Elite Program (discounts on local restaurants and stores)</li><li>Staff Party and Family Day Events</li><li>Access to Typsy and E-Cornell Training Platforms</li><li>Single Accommodation</li><li>Monthly Utility Allowance (Electricity and Water)</li><li>Meal and Coffee Breaks while on Duty</li><li>Staff Bus</li><li>On-site Gym Access</li><li>Private Health Insurance</li><li>Laundry Allowance</li></ul>

Executive Housekeeper - Amanzoe

Atlantica Hotels &amp; Resorts, a member of Wavemaker Hospitality, is the Group’s largest hotel brand in Greece and Cyprus, managing over 40 properties across 10 destinations. With more than 45 years of experience, Atlantica Hotels &amp; Resorts is a prime example of innovation, offering a dynamic work environment. For the 2026 season, we seek an experienced and talented individual as an&nbsp;F&amp;B Manager&nbsp;in the island of&nbsp;Crete.As a Food &amp; Beverage Manager, you will play a crucial role in overseeing our culinary and service operations maintaining the highest standards of quality, service, and guest satisfaction. You'll be the driving force behind creating a welcoming atmosphere that exceeds guest expectations, from the first impression to the last bite.&nbsp;Responsibilities<ul><li>Oversee day-to-day F&amp;B operations, optimizing efficiency and productivity. Monitor inventory levels, control costs, and implement strategies to maximize profitability while maintaining high-quality standards.</li><li>Ensure compliance with health and safety regulations, implementing and maintaining rigorous hygiene standards.</li><li>Uphold company policies and procedures to create a safe and enjoyable environment for both guests and staff.</li><li>Foster a positive and collaborative work environment by training and inspiring our culinary and service teams. Guide to enhance their skills, ensuring a cohesive and high-performing workforce.</li><li>Monitor and analyze financial performance, including budgeting, forecasting, and profitability analysis</li><li>Stay abreast of industry trends and customer preferences to keep our offerings fresh and exciting.</li><li>Lead by example, setting the standard for impeccable service. Work closely with the front-of-house team to create a seamless and memorable dining experience for our guests.</li></ul>Requirements<ul><li>Bachelor's degree in hospitality management or related field</li><li>5+ years of experience as an F&amp;B Manager or similar role</li><li>Extensive knowledge of food and beverage service, including industry trends and best practices</li><li>Strong leadership, communication, and interpersonal skills</li><li>Ability to work under pressure and handle multiple tasks simultaneously</li><li>Excellent organizational and time management skills, with the ability to prioritize tasks effectively</li><li>Proficient in English with an excellent command of the language</li><li>Proficient knowledge of MS Office</li></ul>Benefits<ul><li>Competitive salary and other benefits (as per local legislation)</li><li>Advanced opportunities for professional growth</li><li>Accommodation (if necessary) and board</li><li>Participation in educational programs</li><li>Diverse and multicultural environments</li><li>Professional skills development</li></ul>

F&B Manager

Atlantica Hotels &amp; Resorts, a member of Wavemaker Hospitality, is the Group’s largest hotel brand in Greece and Cyprus, managing over 40 properties across 10 destinations. With more than 45 years of experience, Atlantica Hotels &amp; Resorts is a prime example of innovation, offering a dynamic work environment. For the 2026 season, we seek an experienced and talented individual as a&nbsp;Front Office&nbsp;Manager&nbsp;in the island of&nbsp;Rhodes,&nbsp;for the&nbsp;Atlantica Dreams Resort 5*.A Front Office Manager is crucial in creating a positive and efficient guest experience. Effective communication, leadership skills, and attention to detail are essential for success in this role.Responsibilities<ul><li>Lead and manage the front office team, including receptionists, concierge, and other support staff.</li><li>Provide training and ongoing support to ensure staff is well-prepared for their roles.</li><li>Coordinate with other departments to manage room availability and optimize occupancy rates.</li><li>Monitor front desk operations to guarantee proper staffing and coverage.</li><li>Oversee billing processes, ensuring accuracy and compliance with financial policies.</li><li>Keep staff updated on industry trends, service standards, and company policies.</li><li>Conduct regular inspections to ensure the front desk's cleanliness, organization, and professionalism.</li></ul>&nbsp;Requirements<ul><li>Bachelor's degree in hospitality management, business administration, or related field.</li><li>Minimum of 3 years of experience in a management or supervisory role of a similar position</li><li>Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and other stakeholders.</li><li>Strong organizational, time-management skills, problem-solving and decision-making skills, with the ability to handle complex and/or escalated guest issues and find creative solutions</li><li>Knowledge of hospitality industry best practices, including customer service and guest experience.</li><li>Fluent in English, additional languages a plus.</li></ul>Benefits<ul><li>Competitive salary and other benefits (as per local legislation)</li><li>Advanced opportunities for professional growth</li><li>Accommodation (if necessary) and board</li><li>Participation in educational programs</li><li>Diverse and multicultural environments</li><li>Professional skills development</li></ul>

Front Οffice Μanager

Atlantica Hotels &amp; Resorts, a member of Wavemaker Hospitality, is the Group’s largest hotel brand in Greece and Cyprus, managing over 40 properties across 10 destinations. With more than 45 years of experience, Atlantica Hotels &amp; Resorts is a prime example of innovation, offering a dynamic work environment. For the 2026 season, we seek experienced and talented individuals to join the award-winning&nbsp;Atlantica Imperial 5*&nbsp;Hotel in Rhodes Island as a&nbsp;Guest&nbsp;Experience Agent.&nbsp;As a Guest Relations Agent, you will be responsible for providing exceptional customer service to hotel guests, addressing their needs and ensuring a positive experience throughout their stay. You will serve as a liaison between guests and various hotel departments to fulfil requests and resolve issues promptly.Responsibilities&nbsp;<ul><li>Welcome guests upon arrival, assist with the check-in process and provide information about hotel services and amenities.</li><li>Work closely with other departments to ensure seamless coordination in handling reservations.</li><li>Address and resolve any concerns or complaints promptly and effectively.</li><li>Act as a liaison between guests and other departments to ensure prompt resolution of problems.</li><li>Respond to guest inquiries, requests, and concerns professionally and courteously.</li><li>Anticipate and fulfil guest needs to enhance their overall experience.</li><li>Monitor guest feedback and reviews, respond to guest comments and take proactive steps to address and eliminate potential issues.</li><li>Maintain clear and open communication with other hotel departments to ensure seamless guest experiences.</li><li>Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.</li><li>Handle emergencies or crises, ensuring the safety and well-being of guests.</li><li>Ensure compliance with all company policies and procedures, including health and safety regulations, data protection, and security procedures.</li></ul>Requirements<ul><li>Bachelor's degree in hospitality or business administration, or related field.</li><li>Previous experience in a guest service or front desk role is desirable.</li><li>Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and other stakeholders.</li><li>Strong organizational, time-management skills, problem-solving and decision-making skills, with the ability to handle complex and/or escalated guest issues and find creative solutions</li><li>Knowledge of hospitality industry best practices, including customer service and guest experience.</li><li>Fluent in English &amp; German; additional languages a plus.</li><li>Familiarity with hotel reservation systems.</li></ul>Benefits<ul><li>Competitive salary and other benefits (as per local legislation)</li><li>Advanced opportunities for professional growth</li><li>Accommodation (if necessary) and board</li><li>Participation in educational programs</li><li>Diverse and multicultural environments</li><li>Professional skills development</li></ul>

Guest Experience Agent

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Wavemaker Hospitality

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Wavemaker Hospitality

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Wavemaker Hospitality

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