telephone operator

We are seeking a dedicated and service-driven Telephone Operator who embodies Aman’s commitment to warm, personalized and exceptional hospitality to join Amanzoe, in the Peloponnese, Greece. Reporting to the Front Office Management team, the Guest Services Agent plays a key role in supporting daily guest communication, arrival preparations and administrative tasks, ensuring seamless operations and an elevated guest experience. This position requires a hands-on approach, strong attention to detail and a genuine passion for delivering Aman’s renowned service standards.

Responsibilities

• Prepare guest correspondence, arrival information and daily operational reports.

• Assist guests and suppliers with thoughtful, timely and personalized support.

• Coordinate with internal departments to ensure accurate communication and smooth operations.

• Maintain guest history and ensure data accuracy across all systems.

• Handle administrative duties including documentation, reporting and communication tasks.

• Support check-in and check-out procedures when required.

• Address guest requests promptly and ensure the highest standards of service.

• Uphold Aman service principles, contributing to an atmosphere of calm, precision and refinement.

Requirements

• Minimum 2 years of experience in a similar position within a luxury or five-star environment.

• A degree in Hospitality Management or a related field is an advantage.

• Proficiency in Opera PMS or Fidelio, as well as MS Office.

• Fluency in written and verbal Greek and English. Additional languages such as French, Italian or Spanish are an advantage.

• Strong interpersonal and communication skills with a guest-focused mindset.

• Excellent organizational abilities and high attention to detail.

• A collaborative attitude aligned with Aman’s values.

• You must have the legal right to work in Greece.

Benefits

At Aman Group, we believe that our colleagues are at the core of our success. We offer competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritize and support your career journey, making you feel valued, included, and at home.

• Discount on Food and Beverage outlets.

• Discount on Aman Retail boutique.

• Provided uniform.

• Employee Wellness Program including complimentary Yoga, Tennis and Gym classes.

• Amanzoe Elite Program with discounts at various restaurants and local stores.

• Staff events including Staff Party and Family Day.

• Access to Open Sesame training platform.

• Accommodation.

• Monthly utility allowance (electricity and water).

• Meal and coffee breaks while on duty.

• Colleague bus transport.

If you thrive in an ultra-luxury environment and are passionate about warm and personalized hospitality where every detail matters, we invite you to apply to join us on our journey.