Εστίαση

Τουρισμός / Ξενοδοχεία

Αισθητική / Κομμωτήριο

Φροντίδα Ενήλικων / Παιδιών

Αθλητισμός / Fitness

Κατασκευαστικός Κλάδος / Τεχνικά Επαγγέλματα

Μεταφορές

Τέχνες / Πολιτισμός

Αποθήκη / Logistics

Εμπόριο Λιανικής

Κέντρο Εξυπηρέτησης / Call Center

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LastThreeDays

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Internship

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OnSite

What we basically need from you:<ul><li>Proven Experience at similar position.</li><li>Good knowledge in handling queries &amp; requests.</li><li>Well command of English Language.</li><li>Efficiency &amp; effectiveness in all aspects.</li><li>Focusing on guests’ needs and demands.</li><li>Team spirit &amp; Team player.</li><li>Well knowledge of the Hotel cluster and the island.</li></ul>What we offer to you:<ul><li>Modern &amp; Professional working environment.</li><li>Earnings package after agreement.</li><li>Benefits &amp; Bonus.</li><li>Accommodation &amp; meals.</li><li>Window of moving up opportunity.</li></ul>

GUEST RELATIONS AGENT

<ul><li>What we basically need from you:Proven Experience at similar position.</li><li>Proven knowledge in handling queries &amp; requests.</li><li>Internet &amp; Social Media skills.</li><li>Good knowledge of Hotel Indexes, Quality ratio performances, Revenue statistics.</li><li>Perfect command of English Language.</li><li>Efficiency &amp; effectiveness in all aspects both quantity and quality oriented.</li><li>Focusing on guests’ needs and demands.</li><li>Team spirit &amp; Team player.</li><li>Well knowledge of the Hotel cluster and the island.</li><li>What we offer to you:Modern &amp; Professional working environment.</li><li>Earnings package after agreement.</li><li>Benefits &amp; Bonus.</li><li>Accommodation &amp; meals.</li><li>Window of moving up opportunity.</li></ul>

GUEST RELATIONS MANAGER

What we basically need from you:<ul><li>Proven Experience at similar position.</li><li>Proven knowledge in handling queries &amp; requests.</li><li>Internet &amp; Social Media skills.</li><li>Skills in conducting technical duties, i.e. Shift change, check in – out procedure, billing procedure, tasks delegation, reporting, revenue &amp; cost control.</li><li>Perfect command of English Language.</li><li>Efficiency &amp; effectiveness in all aspects both quantity and quality oriented.</li><li>Focusing on guests’ needs and demands.</li><li>Team spirit &amp; Team player.</li></ul>What we offer to you:<ul><li>Modern &amp; Professional working environment.</li><li>Earnings package after agreement.</li><li>Benefits &amp; Bonus.</li><li>Accommodation &amp; meals.</li><li>Window of moving up opportunity.</li></ul>

FRONT OFFICE SHIFT SUPERVISOR

A Hotel Operations Manager is responsible for supervising operations and ensuring resources are properly allocated. Ensures departments meet individual goals. Oversees the staff members working at the hotel with a view to ensuring that all customers have a positive experience. Solves internal issues as they arise and has a frequent contact with customers dealing with complaints.Applicant’s main accountabilities:<ul><li>Actively monitors and coordinates the process of completing the actions required to ensure customer satisfaction.</li><li>Communicates with managers and employees in key positions and acts accordingly in order to instill the proper mindset that will allow the minimization of problems and risks, and will contribute to the increase of the hotel’s efficiency.</li><li>Oversees personnel with a view to ensuring that all departments provide assistance to guests and the facilities meet all requirements.</li><li>Understands and resolves complaints from guests.</li><li>Coordinates efforts with external parties (travel agencies, event/conference planners etc.).</li><li>Systematically monitors and inspects the facilities and ensures strict compliance with the legislation (health and safety standards) and regulations and provides timely and reliable information to the Hotel Manager.</li><li>Forms reports regarding the departments’ progress and the goals/objectives of the hotel.</li></ul>Applicant’s main qualifications:<ul><li>Bachelor’s degree or equivalent in Hospitality, Business Administration or relevant field.</li><li>Master’s degree or equivalent in Hospitality, Business Administration or relevant field.</li><li>Four to ten years’ related experience in 5-star luxury hotel management or similar role.</li><li>Fluency in English; knowledge of other languages is a plus (preferably German).</li><li>Knowledge of hotel management software (Protel) is an advantage.</li></ul>Applicant’s main capabilities and values:<ul><li>Integrity and confidentiality.</li><li>Excellent organizational and analytical skills, as well as mathematical thinking and critical ability.</li><li>Ability to generate ideas and effective problem-solving skills.</li><li>Excellent communication and persuasion skills and influence ability.</li><li>Excellent customer service skills as well as a business mindset.</li><li>Reliable with an ability to multi-task and work well under pressure.</li><li>Outstanding leadership skills and great attention to detail.</li></ul>

Hotel Operations Manager

Η ομάδα της οροφοκομίας αποτελείται από καμαριέρες και καμαριέρους, λινοθηκάριους, βοηθούς προϊσταμένου/ης ορόφων και προϊστάμενο/η ορόφων. Είναι ένα διαδραστικό και δυναμικό περιβάλλον. Όλοι οι επισκέπτες λαμβάνουν επαγγελματική εξυπηρέτηση σε σωστό χρόνο και η εξυπηρέτηση αυτή μπορεί να περιλαμβάνει από το καθάρισμα του δωματίου και τη φροντίδα των ενδυμάτων, έως και την καθαριότητα των κοινόχρηστων χώρων και την εξασφάλιση ενός καθαρού περιβάλλοντος.&nbsp;Περιγραφή θέσης:&nbsp;Η/Ο βοηθός Προϊσταμένης/ου Ορόφων είναι υπεύθυνη/ος για την εν γένει εύρυθμη λειτουργία του τμήματος της οροφοκομίας. Συγκεκριμένα, διασφαλίζει ότι τα δωμάτια και όλοι οι κοινόχρηστοι χώροι του ξενοδοχείου διατηρούνται σε υψηλά επίπεδα καθαριότητας. Επιπρόσθετα, επιβλέπει τη λειτουργία της λινοθήκης και της διανομής υλικού.&nbsp;Κύριες Αρμοδιότητες:&nbsp;<ul><li>Συντελεί στην οργάνωση και κατανομή του προσωπικού του τμήματος του/της ανάλογα με τις εκάστοτε ανάγκες πληρότητας, αφίξεις/αναχωρήσεις, κ.λπ.&nbsp;</li><li>Επιβλέπει σχολαστικά τον καθαρισμό των δωματίων.&nbsp;</li><li>Επιβλέπει σχολαστικά τον καθαρισμό των γραφείων και κοινόχρηστων χώρων.&nbsp;</li><li>Γνωρίζει τους κανόνες/αρχές του συστήματος HACCP και υγειονομικών πρωτοκόλλων και μεριμνά για την εφαρμογή τους.&nbsp;</li><li>Μεριμνά για τα requests πελατών και άλλων ιδιαιτεροτήτων (π.χ. anniversary, honeymoon, birthday))&nbsp;</li><li>Ελέγχει τακτικά τα office ως προς την οργάνωσή τους.&nbsp;</li><li>Διανέμει τις παραγγελίες επιπλέον ειδών στα δωμάτια (λινών, μαξιλαριών, ειδών μπάνιου κ.ά.) ακολουθώντας τα standards εξυπηρέτησης του ξενοδοχείου.&nbsp;</li><li>Ενημερώνει άμεσα τον υπεύθυνο της συντήρησης για τυχόν βλάβες είτε ζημιές που εντοπίζονται στα δωμάτια.&nbsp;</li></ul>Απαραίτητα προσόντα:&nbsp;<ul><li>Τουλάχιστον 3 χρόνια προϋπηρεσίας σε ανάλογη θέση σε τεσσάρων / πέντε αστέρων ξενοδοχειακή μονάδα.&nbsp;</li><li>Καλή γνώση της Αγγλικής γλώσσας.&nbsp;&nbsp;</li><li>Πτυχίο Τουριστικής Εκπαίδευσης (θα θεωρηθεί επιπλέον προσόν).&nbsp;</li><li>Γνώση λογισμικού διαχείρισης ξενοδοχείων (θα θεωρηθεί επιπλέον προσόν).&nbsp;</li></ul>Απαραίτητες δεξιότητες και αξίες:&nbsp;<ul><li>Καλή και άνετη επικοινωνία με πελάτες&nbsp;</li><li>Επαγγελματισμός / Υπευθυνότητα&nbsp;</li><li>Κριτική σκέψη και ικανότητα επίλυσης προβλημάτων&nbsp;</li><li>Ηγετικές ικανότητες και πνεύμα ομαδικότητας&nbsp;</li></ul>

Assistant Housekeeping Manager

As a Bell Boy, you give the first and last impression to our guests. You will be primarily responsible to greet and welcome all guests to the hotel and relieve guests of their luggage on arrival. You will ensure that the highest standards of hospitality and welcome are demonstrated at all times, and that all guest requests are dealt with in a prompt and courteous manner. Finally, you will deal with general enquiries and ensure the lobby and entrance areas are always clean and tidy.Applicant’s main accountabilities:<ul><li>To be present at the entrance or in the lobby areas, ready to assist guests, colleagues and visitors when requested.</li><li>Provide a warm welcome to guests arriving at the hotel according to the hotel quality standards.</li><li>Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.</li><li>Checks the daily arrival list for VIPs or guests with special need.</li><li>Tag baggage and return the identification slips to guests.</li><li>Escorts guests to room, placing luggage in room assigned by front desk.</li><li>Inspects guest room for order and adequate supplies and informs guests of room amenities.</li><li>Delivers faxes, messages, packages and flowers to guests’ rooms and other offices.</li><li>Provide items on loan to guest and collect the items back from guest before departure.</li><li>Ensure safe storage and collect ticketing of guest coats and personal items.</li><li>Ensure the lobby and hotel entrance areas are always clean and tidy.</li><li>Assist guest with long term luggage storage requests /left luggage requests.</li></ul>Applicant’s main qualifications:<ul><li>Good command of the English language. Knowledge of a second foreign language will be appreciated.</li><li>Relevant experience in a 5* property will be appreciated</li><li>Hospitality education will be appreciated.</li></ul>Applicant’s main capabilities and values:<ul><li>Excellent communication and people skills</li><li>Enthusiastic, friendly &amp; self-motivated personality eager to learn, develop and be part of a growing team.</li><li>Professionalism / Responsibility</li><li>Team spirit</li></ul>

Groom / Bell Boy

A Front Office Receptionist needs to deal with guest requirements in a courteous, charming and professional sales-oriented manner following the company standards and procedures. To participate in all activities of the Front Office such as handling daily transactions accurately, answering and transferring telephone calls, escorting guests to their rooms and showing all hotel facilities.Applicant’s main accountabilities:<ul><li>Manage the efficient operation of the Front Office engaging in all related tasks and procedures (check in-out, welcoming guests, payments/orders process, deal with any special requests, complaints etc.)</li><li>Ensure the highest standards of guest care is maintained</li><li>Provide a friendly, efficient and courteous service at all times</li><li>Operate relevant switchboard, call center and reservations software as per all Front Office related activities</li><li>Excellent personal presentation at all times</li></ul>Applicant’s main qualifications:<ul><li>Bachelor’s degree or equivalent in Hospitality, Business Administration or relevant field.</li><li>Master’s degree or equivalent in Hospitality, Business Administration or relevant field would be considered as extra asset.</li><li>Minimum 2 years of relevant experience in a 5* property</li><li>Excellent command of English language. Knowledge of a second foreign language (preferably French, German, Russian, Italian or Hebrew) would be considered as extra asset</li><li>Knowledge of hotel management software (Protel) is an advantage</li></ul>Applicant’s main capabilities &amp; values:<ul><li>Excellent communication and people skills</li><li>Organizational and multitasking abilities</li><li>Professionalism / Responsibility</li><li>Critical thinking and Results orientation</li><li>Leadership skills and team spirit</li><li>Enthusiastic, friendly &amp; self-motivated personality, eager to learn, develop and be part of a growing team</li></ul>

Front Office Receptionist

A Guest Relations Agents needs to deal with guest requirements in a courteous, charming and professional sales-oriented manner following the company standards and procedures. To participate in all activities of the Front Office such as handling daily transactions accurately, answering and transferring telephone calls, escorting guests to their rooms and showing all hotel facilities.Applicant’s main accountabilities:<ul><li>Manage the efficient operation of the Guest Relations Office engaging in all related tasks and procedures</li><li>Respond to special requests from guests and follow up to ensure that their needs have been met successfully</li><li>Listen to and address possible complaints effectively</li><li>Ensure the highest standards of guest care is maintained</li><li>Provide a friendly, efficient and courteous service at all times</li><li>Operate relevant switchboard, call center and reservations software as per all Front Office related activities</li><li>Excellent personal presentation at all times</li></ul>Applicant’s main qualifications:<ul><li>Bachelor’s degree or equivalent in Hospitality, Business Administration or relevant field.</li><li>Excellent command of English language. Knowledge of a second foreign language (preferably German, Russian, French, Italian or Hebrew) would be considered as extra asset.</li><li>Minimum 2 years of relevant experience in a 5* property</li><li>Knowledge of hotel management software (Protel) is an advantage.</li></ul>Applicant’s main capabilities &amp; values:<ul><li>Excellent communication and people skills</li><li>Organizational and multitasking abilities</li><li>Professionalism / Responsibility</li><li>Critical thinking and Results orientation</li><li>Leadership skills and team spirit</li><li>Enthusiastic, friendly &amp; self-motivated personality, eager to learn, develop and be part of a growing team</li></ul>

Guest Relations Agent

Η εκάστοτε καμαριέρα παρέχει υπηρεσίες καθαριότητας στα δωμάτια του ξενοδοχείου, καθώς και στους κοινόχρηστους χώρους, σύμφωνα με τις οδηγίες του/της προϊσταμένου/ης ορόφων και τα πρότυπα της εταιρίας.Κύριες αρμοδιότητες:<ul><li>Προετοιμάζει τον εξοπλισμό και εκτελεί κάθε εργασία που σχετίζεται με την έναρξη και το τέλος κάθε βάρδιας (mise en place)</li><li>Φροντίζει για την καθαριότητα των δωματίων και των κοινόχρηστων χώρων του ξενοδοχείου</li><li>Διανέμει τις παραγγελίες επιπλέον ειδών στα δωμάτια (λινών, μαξιλαριών, ειδών μπάνιου κ.ά.) ακολουθώντας τα standards εξυπηρέτησης του ξενοδοχείου</li><li>Αναφέρει οποιεσδήποτε βλάβες και φθορές που παρατηρεί στον/στην προϊστάμενό της</li><li>Γνωρίζει τους χώρους του ξενοδοχείου ώστε να είναι σε θέση να απαντά σε ερωτήσεις και να δίνει διευκρινίσεις στους καλεσμένους όποτε και αν χρειάζεται</li><li>Καλωσορίζει με φιλική διάθεση και χαμόγελο τους καλεσμένους μας</li><li>Βοηθά σε όλες τις εργασίες που σχετίζονται με το τμήμα</li></ul>Απαραίτητα προσόντα:<ul><li>Τουλάχιστον 2 χρόνια επαγγελματικής εμπειρίας ως καμαριέρα σε ξενοδοχειακό περιβάλλον</li><li>Καλά ελληνικά (προφορικά)</li><li>Καλή φυσική κατάσταση</li></ul>Αναγκαίες δεξιότητες και αξίες:<ul><li>Σεβασμός/πειθαρχία</li><li>Επαγγελματισμός/υπευθυνότητα</li><li>Ενεργητικότητα</li><li>Πνεύμα ομαδικότητας</li></ul>

Καμαριέρα (Housekeeper)

Job Responsibilities<ul><li>Clean and tidy all areas to the standard cleanliness within time limits.</li><li>Clean rooms, hallways, lobbies, lounges, restrooms, corridors, stairways, locker rooms and other work areas, so that hotel standards are met.</li><li>Create daily job lists and record all serviced rooms.</li><li>Report on any shortages, damages, or security issues.</li><li>Maintain equipment in good condition.</li><li>Polish silver accessories and metalwork such as fixtures and fittings.</li><li>Replenish supplies such as drinking glasses, linens, writing supplies, and bathroom items.</li><li>Check stocking levels of all consumables.</li><li>Comply with health and safety regulation and act in line with company policies and licensing laws.</li><li>Observe precautions required to protect hotel and guest property, and report damage, theft, and/or any found items.</li><li>Handle reasonable guests’ complaints/requests and inform others when required.</li></ul>Job Requirements<ul><li>Minimum 3 years’ experience, ideally within a 5* Luxury Hotel</li><li>Flexibility and adaptability</li><li>Team spirit</li><li>High school diploma is a plus</li></ul>Katikies Offers<ul><li>Competitive compensation package based on qualifications and experience.</li><li>Accommodation at fully equipped apartments</li><li>Daily meals</li><li>Pleasant working environment</li><li>Supportive management</li><li>Training and career development</li><li>Excellent opportunities for career progression</li></ul>Should you wish to be a member of our team, please send us your CV along with the respective job code and a photo of yourself at hr@katikies.comAll applications will be treated in the strictest confidentiality.

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