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B2B Cosmote is looking for an experienced Product manager for Β2Β services with business and market knowledge and technology know-how.&nbsp;&nbsp; &nbsp; Key Responsibilities&nbsp;The ideal candidate will:•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor, analyze, and evaluate the market and competition for Β2Β products and services• Identify and propose new products &amp; services as well as improvements to existing ones with the aim of strengthening them• Form the commercial specifications of new products or modifies existing ones, to ensure their continuous growth and profitability, while also developing business cases• Coordinate all involved units to implement, launch &amp; monitor products and services throughout the customer journey &amp; touchpoints - physical (sales &amp; customer care) &amp; digital (app &amp; web)• Create reports and presentations on the results of the products of his responsibility, analyze them and propose improvement actions• Participate in the formation of the annual marketing &amp; financial planning of the products &amp; services of their responsibility• Participate in the planning of end-to-end CRM actions in the context of the successful execution of the business plan of the overall proposition of the products and services of his responsibility.• Collaborate with Sales teams in order to facilitate in the implementation of the strategy and the increase of penetration of product &amp; services• Collaborate with Regulatory team and provides any data needed in order to comply with NRA regulation&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; You are the right candidate if you have:&nbsp;•&nbsp;&nbsp; BA or higher degree in Technology or Telecommunications or related technical field•&nbsp;&nbsp; Proven working experience in Product Marketing•&nbsp;&nbsp; Excellent command of the English language (Proficiency)•&nbsp;&nbsp; Excellent analytical and problem-solving skills•&nbsp;&nbsp; Be self-driven and a quick learner to adopt to new technologies and methodologies•&nbsp;&nbsp; Be highly numerate with strong analytical skills and attention to detail•&nbsp;&nbsp; Be resilient and adaptable to an extremely fast-paced environment with frequent pivots and adjustments

B2B Product Manager_ Fixed & FMC

We are looking for a highly motivated, creative and experienced individual to join our B2B Solutions Presales Team for Network &amp; Cybersecurity Solutions.&nbsp;Key Responsibilities:<ul><li>Analyze corporate customers’ business needs and technical requirements</li><li>Design the appropriate Network and/or Cybersecurity Solution</li><li>Collaborate with internal working groups (Sales, Bid Management, Delivery, Support, Procurement) as well as with partners and vendors.</li><li>Compose technical offers and gather all the cost elements of the solution.</li><li>Respond to RFIs and RFPs</li><li>Present the solution to the customer and provide consulting.</li></ul>&nbsp;Required skills:<ul><li>University degree in Information Technology, Computer Science or Engineering, or relevant field</li><li>At least five (5) years of experience in designing/ implementing Network / Cybersecurity Solutions</li><li>Certifications by vendors such as Cisco, Fortinet, Huawei, Checkpoint</li><li>Experience in responding to RFPs</li><li>Strong desire to be constantly up-to-date on technological developments in the field of Network Solutions and Cybersecurity</li><li>Excellent in developing technical presentations and presenting them to business and/or technical audience</li><li>Excellent communications skills (verbal and written)</li><li>Ability to establish relationships of trust and to negotiate with clients and partners</li><li>Ability to work effectively in a virtual team environment</li><li>Ability to prioritize and manage time productively</li><li>Fluency in English</li></ul>&nbsp;What we offerAt OTE Group, we recognize and reward every effort without discrimination, through a wide range of benefits and programs for our people:Your benefits<ul><li>Competitive remuneration package</li><li>Cafeteria benefits</li><li>Company Mobile &amp; Device Subsidies</li><li>Fixed telephony, Internet &amp; COSMOTE TV Packages</li><li>Modern working environment, working laptop only</li></ul>Your balance<ul><li>Flexible working arrangements</li><li>Private insurance for employees and their family members</li><li>Family Care: Maternity, childbirth and parental leave to care for children, above the minimum required by law. Provided equally to working mothers &amp; fathers</li></ul>Your wellness<ul><li>Health, safety &amp; wellness programs: Exercise &amp; Wellness Platform “The Coach”</li><li>Wellness and sports activities, dietician appointments, medical check-ups, etc.</li><li>OTE Group psychological support service</li></ul>Your developmentWe foster an empowering culture, encouraging our people to seize every opportunity to learn with the goal to achieve personal development, through:<ul><li>Unlimited access to digital learning platforms Percipio &amp; Coursera</li><li>Various f2f custom made learning academies</li><li>Talent &amp; rotation programs</li></ul>Your On-boarding<ul><li>Virtual new hire pre-boarding &amp; onboarding program</li><li>A buddy to support you in the first months working with us</li></ul>

Presales Engineer

OTE Group is the largest technology company in Greece&nbsp;and a member of the Deutsche Telekom Group. Through technology and innovation, we work to create a better world for all.Diversity, inclusion and equality are at the core of our corporate culture.This is the reason why we create an equal working environment in which our people can excel for their expertise, professional experience, conscientiousness, and responsibility.Become part of our network and let’s create your future together!&nbsp;About the roleKey responsibilities<ul><li>Coordination of the implementation and delivery of products and services requests (IP VPN, VoIP, Dedicated Internet Access, etc.).</li><li>Coordination of the Service Operations involved, monitoring the technical completion of requests and carrying out the required escalations.</li><li>Monitoring deadlines for delivery management.</li><li>Participating in reporting on performance.</li><li>Participating in UATs of new services in Information Systems.</li></ul>&nbsp;Qualifications<ul><li>Bachelor’s degree in Engineering, Information Technology or related field (mandatory)</li><li>English language (at least B2 level) (mandatory)</li><li>Computer skills (MS Office) (mandatory)</li><li>Military obligations fulfilled (for male applicants) (mandatory)</li><li>Knowledge and experience in IP networks (desirable)</li><li>Team spirit and effective cooperation</li><li>Smooth communication in both Greek and English, verbal and written</li><li>Excellent interpersonal / communication and problem-solving skills</li><li>Focus on achieving results</li><li>Customer-centric focus</li><li>Respect &amp; Integrity</li></ul>&nbsp;What we offerAt OTE Group, we recognize and reward every effort without discrimination, through a wide range of benefits and programs for our people:Your benefits<ul><li>Competitive remuneration package</li><li>Company Mobile &amp; Device Subsidies</li><li>Fixed telephony, Internet &amp; COSMOTE TV Packages</li><li>Modern working environment, working laptop only</li></ul>Your balance<ul><li>Flexible working arrangements</li><li>Private insurance for employees</li></ul>Your wellness<ul><li>Health, safety &amp; wellness programs: Exercise &amp; Wellness Platform “The Coach”</li><li>Wellness and sports activities, dietician appointments, medical check-ups, etc.</li><li>OTE Group psychological support service</li></ul>Your developmentWe foster an empowering culture, encouraging our people to seize every opportunity to learn with the goal to achieve personal development, through:<ul><li>Unlimited access to digital learning platforms Percipio &amp; Coursera</li><li>Various f2f custom made learning academies</li><li>Talent &amp; rotation programs</li></ul>Your On-boarding<ul><li>Virtual new hire pre-boarding &amp; onboarding program</li><li>A buddy to support you in the first months working with us</li></ul>

B2B Delivery Manager (Telecom & Infra Solutions)

As a Presales Engineer you will be part of a very competent team that provides IT solutions (technical description &amp; cost analysis) for the Greek market (public &amp; private sector).&nbsp;Duties &amp; Responsibilities:<ul><li>Quality documentation in solution designs for current and future customers</li><li>Preparation and demonstration of proposed IT solutions to customers</li><li>Techno-economic studies ROI (Return on Investment) &amp; TCO (Total Cost of Ownership)</li><li>Proposals preparation based on the optimal techno-economic proposition and according to customer’s needs</li><li>Response to RFPs, providing high level guidance and direction on project teams regarding architectural aspects</li><li>Management of the overall design and architecture of the solution, including research, internal meetings (with solution architects, technical teams, sales teams, partners), costing, prototype creation and development</li><li>Research and development of solutions for upcoming deliverables</li></ul>&nbsp;Required skills:<ul><li>BS/MS degree in Computer Science, Engineering</li><li>Excellent in technical writing (in Greek and in English)</li><li>Excellent in developing technical presentations and presenting them to business or/and technical audience</li><li>Knowledge of IT infrastructure solutions, cloud services, cyber security solutions, Microsoft M365 portfolio, AI</li><li>At least 3-4 years working experience as Presales Engineer</li><li>Analytical thinking</li><li>Focused on solution</li><li>Strong organizational skills</li><li>Demonstrate and promote respect, professionalism, positive behavior and team spirit</li><li>Proficient in English language (C2, verbal/writing)</li><li>MS Office applications experience</li><li>Capability of working under pressure</li></ul>&nbsp;Preferred skills:<ul><li>Bid management experience</li><li>Cloud/IT infrastructure certifications</li><li>ITIL framework certified</li><li>GDPR familiar</li></ul>&nbsp;What we offerAt OTE Group, we recognize and reward every effort without discrimination, through a wide range of benefits and programs for our people:Your benefits<ul><li>Competitive remuneration package</li><li>Cafeteria benefits</li><li>Company Mobile &amp; Device Subsidies</li><li>Fixed telephony, Internet &amp; COSMOTE TV Packages</li><li>Modern working environment, working laptop only</li></ul>Your balance<ul><li>Flexible working arrangements</li><li>Private insurance for employees and their family members</li><li>Family Care: Maternity, childbirth and parental leave to care for children, above the minimum required by law. Provided equally to working mothers &amp; fathers</li></ul>Your wellness<ul><li>Health, safety &amp; wellness programs: Exercise &amp; Wellness Platform “The Coach”</li><li>Wellness and sports activities, dietician appointments, medical check-ups, etc.</li><li>OTE Group psychological support service</li></ul>Your developmentWe foster an empowering culture, encouraging our people to seize every opportunity to learn with the goal to achieve personal development, through:<ul><li>Unlimited access to digital learning platforms Percipio &amp; Coursera</li><li>Various f2f custom made learning academies</li><li>Talent &amp; rotation programs</li></ul>Your On-boarding<ul><li>Virtual new hire pre-boarding &amp; onboarding program</li><li>A buddy to support you in the first months working with us</li></ul>

Presales Engineer (IT Solutions)

As a member of our Team, you will contribute to both commercial and technical transformation projects, focusing on Digital Engagement applications, while actively applying Agile practices to ensure continuous improvement.&nbsp;Duties &amp; responsibilities<ul><li>Supports, manages, and designs Mobile &amp; Web applications</li><li>Collaborates with Agile team members to gather, analyze, and document requirements, ensuring alignment with project objectives while effectively communicating insights and recommendations for technical innovation</li><li>Works closely with cross-functional teams, including developers, system administrators, and business analysts, to ensure a smooth project execution safeguarding applications under his domain</li><li>Uses effectively verbal and written communication skills</li><li>Has the ability to understand business needs and requirements, and to manage possible non elastic deadlines and risks</li><li>Actively participates in all project phases, by:<ul><li>collecting scope for all systems involved of his department/squad,</li><li>undertaking the responsibility to come up with the best possible technical solution in terms of quality, in cooperation with the other project members,</li><li>capitalizing his expertise and knowledge for analyzing, documenting, monitoring, and resolving possible issues during execution,</li><li>contacting project scope and technical directions to candidate vendors to get technical and financial offers for desired implementation,</li><li>Liaising with vendors: preparing technical directions, evaluating proposals, and ensuring compliance with architectural, security, and budgetary requirements.</li></ul></li></ul>&nbsp;Required Skills<ul><li>BS/MS degree in Computer Science, Engineering (or a proven strong background)</li><li>At least 5 years working experience in relative domains with references</li><li>Demonstrate and promote respect, professionalism, positive behavior and team spirit</li><li>Military obligations fulfilled</li><li>Fluency in English language (Verbal and Written)</li></ul>&nbsp;Preferred Skills<ul><li>Expertise in at least one of the following areas: Agile framework, REST APIs, J2EE, Oracle/Mongo Databases, Java, Jenkins, GitLab, Kibana, Jira, ATG, Android/iOS, Kubernetes, Docker</li><li>Familiarity with AI/ML concepts, tools, or frameworks (e.g., natural language processing, recommendation systems, AI-driven analytics) – considered a plus but not mandatory</li></ul>&nbsp;&nbsp;What we offerAt OTE Group, we recognize and reward every effort without discrimination, through a wide range of benefits and programs for our people:Your benefits<ul><li>Competitive remuneration package</li><li>Cafeteria benefits</li><li>Company Mobile &amp; Device Subsidies</li><li>Fixed telephony, Internet &amp; COSMOTE TV Packages</li><li>Modern working environment, working laptop only</li></ul>Your balance<ul><li>Flexible working arrangements</li><li>Private insurance for employees and their family members</li><li>Family Care: Maternity, childbirth and parental leave to care for children, above the minimum required by law. Provided equally to working mothers &amp; fathers</li></ul>Your wellness<ul><li>Health, safety &amp; wellness programs: Exercise &amp; Wellness Platform “The Coach”</li><li>Wellness and sports activities, dietician appointments, medical check-ups, etc.</li><li>OTE Group psychological support service</li></ul>Your developmentWe foster an empowering culture, encouraging our people to seize every opportunity to learn with the goal to achieve personal development, through:<ul><li>Unlimited access to digital learning platforms Percipio &amp; Coursera</li><li>Various f2f custom made learning academies</li><li>Talent &amp; rotation programs</li></ul>Your On-boarding<ul><li>Virtual new hire pre-boarding &amp; onboarding program</li><li>A buddy to support you in the first months working with us</li></ul>&nbsp;

IT Business Analyst (Digital Channels)

As a member of the Service Activation Flows Systems DevOps team, the candidate will be responsible for designing, developing, and maintaining software systems and applications under his organizational unit accountability, such as Service Orchestration &amp; Activation systems.Participating in the development/improvement of software for new services. Participating in the implementation phase, from analysis and functional design through to implementation. Assistance in rollout of software for new features/services. Providing support to the lifecycle management for the software developed by proactively contributing one's own ideas and suggestions for improvements. Being involved in software testing, analysis, and documentation as well as in the installation and configuration of software for new services.&nbsp;Duties &amp; responsibilities<ul><li>Develop and maintain backend components, APIs, and services using modern programming languages (e.g., Python, Java, Node.js, etc.).</li><li>Integrate databases (e.g., PostgreSQL, MySQL, MongoDB, Oracle DB) and write efficient, secure queries.</li><li>Support front-end teams by providing well-documented, stable APIs.</li><li>Write clean, testable, and maintainable code under the guidance of senior developers.</li><li>Participate in code reviews and follow version control practices (e.g., Git).</li><li>Debug and resolve bugs or performance issues in existing backend systems.</li><li>Document technical work (API specs, modules, and logic) to support collaboration and future maintenance.</li><li>Monitor and log backend processes, helping ensure system uptime and reliability.</li><li>Contribute to sprints and team meetings, learning Agile/Scrum methodologies.</li></ul>&nbsp;Required Skills<ul><li>Bachelor’s degree in Computer Science, Software Engineering, or related field, or equivalent hands-on experience (e.g., bootcamp or internship).</li><li>Proficiency in at least one backend language: Python, Java, Node.js, Ruby, or PHP.</li><li>Basic understanding of RESTful APIs, HTTP, and web services.</li><li>Experience with relational (SQL) and/or NoSQL databases.</li><li>Familiarity with Git and collaborative development workflows (GitHub, GitLab).</li><li>Understanding of data structures and algorithms at a basic level.</li><li>Exposure to testing frameworks (e.g., JUnit, PyTest, Mocha) is a plus.</li><li>Knowledge of Docker or containerization basics is a plus.ds-on experience (e.g., bootcamp or internship).</li><li>Strong problem-solving mindset and willingness to learn from mistakes.</li><li>Effective communication skills, especially for documenting work and explaining code.</li><li>Team player, open to feedback and mentoring.</li><li>Ability to adapt to new tools, languages, and workflows as needed.</li></ul>&nbsp;&nbsp;What we offerAt OTE Group, we recognize and reward every effort without discrimination, through a wide range of benefits and programs for our people:&nbsp;Your benefits<ul><li>Competitive remuneration package</li><li>Cafeteria benefits</li><li>Company Mobile &amp; Device Subsidies</li><li>Fixed telephony, Internet &amp; COSMOTE TV Packages</li><li>Modern working environment, working laptop only</li></ul>&nbsp;Your balance<ul><li>Flexible working arrangements</li><li>Private insurance for employees and their family members</li><li>Family Care: Maternity, childbirth and parental leave to care for children, above the minimum required by law. Provided equally to working mothers &amp; fathers</li></ul>&nbsp;Your wellness<ul><li>Health, safety &amp; wellness programs: Wellness classes, sports activities (basketball, tennis, 5*5 soccer, running team), dietician appointments, medical check-ups, etc.</li><li>OTE Group psychological service</li><li>Exercise &amp; Wellness Platform “The Coach”</li></ul>&nbsp;Your developmentWe foster an empowering culture, encouraging our people to seize every opportunity to learn with the goal to achieve personal development, through:<ul><li>Unlimited access to digital learning platforms Percipio &amp; Coursera</li><li>Various f2f custom made learning academies</li><li>Talent &amp; rotation programs</li></ul>&nbsp;Your On-boarding&nbsp;<ul><li>Virtual new hire pre-boarding &amp; onboarding program</li><li>A buddy to support you in the first months working with us</li></ul>

Junior Backend Developer

As a member of the OSS Inventory Systems DevOps Chapter, the candidate shall be responsible for the execution of IT Operational Support System (OSS) projects using the waterfall or agile models.The role involves active participation in the context of the necessary coordination activities towards the stakeholders and the management of external system integrators and active contribution in the development of implementations, testing, troubleshooting and support.The successful candidate must be able to work exclusively in a hybrid model (dedicated days of on-site presence and remote work during a working week), as per the company’s policy.The position can involve compensated standby, on a weekly per month assignment, and compensated callouts in case of urgent issue handling.&nbsp;Duties &amp; responsibilities<ul><li>Executes the chapter’s projects, covering all aspects of the Telco lifecycle using the waterfall or agile model</li><li>Evaluates the requirements and how they can be integrated into technology solutions, and assesses the technological options for implementation (bridge between business and technology)</li><li>Analyses, Designs, Configures and develops OSS provisioning implementations for the chapter’s IT Systems, taking into account Security best practices and ensuring compliance with the Company’s Security principles &amp; procedures</li><li>Prepares the necessary functional and technical documentation</li><li>Conducts Unit Testing, System Integration Tests, Performance Tests and coordinates User Acceptance Tests for assigned projects, where necessary</li><li>Ensures quality of the solutions under his/her responsibility and that they comply with Production fallout KPIs</li><li>Coordinates vendors and internal customers, ensures quality of deliverables and compliance to the agreed time plans</li></ul>&nbsp;Required Skills<ul><li>Bachelor’s degree (or equivalent) in Computer Science or a related field</li><li>Proven experience in OSS area and in particular Inventory experience.</li><li>Proven experience in Oracle SQL &amp; Relational Databases</li><li>Proven experience in one or more programming languages, such as Java, JavaScript, or C++</li><li>Proven experience in running medium and/or large-scale projects</li><li>Very good knowledge of the English language</li><li>Strong problem-solving skills to analyze complex issues, identify root causes, and implement effective solutions</li><li>Awareness of security best practices including encryption, authentication, and authorization mechanisms, to build secure software</li><li>Effective communication skills to collaborate with cross-functional teams, gather requirements</li><li>Experience in writing unit tests and conducting debugging to ensure the reliability and quality of software</li><li>Ability to create clear and concise documentation for functional and technical specifications</li><li>Commitment to continuous learning and staying updated with evolving technologies and best practices in software engineering</li></ul>&nbsp;Preferred Skills<ul><li>Previous experience in Ericsson Adaptive Inventory or Telcordia Granite will be strongly appreciated.</li><li>Previous experience in other Inventory systems will be appreciated</li><li>Previous experience in any of the following suites will be regarded as an advantage:</li><li>Oracle OSS Suite (OSM, UIM, ASAP)</li></ul>&nbsp;&nbsp;What we offerAt OTE Group, we recognize and reward every effort without discrimination, through a wide range of benefits and programs for our people:&nbsp;Your benefits<ul><li>Competitive remuneration package</li><li>Company Mobile &amp; Device Subsidies</li><li>Fixed telephony, Internet &amp; COSMOTE TV Packages</li><li>Modern working environment, working laptop-only</li></ul>&nbsp;Your balance<ul><li>Flexible working arrangements</li><li>Private insurance for employees and their family members</li><li>Family Care: Maternity, childbirth and parental leave to care for children, above the minimum required by law. Provided equally to working mothers &amp; fathers</li></ul>&nbsp;Your wellness<ul><li>Health, safety &amp; wellness programs: Wellness classes, sports activities (basketball, tennis, 5*5 soccer, running team), dietician appointments, medical check-ups, etc.</li><li>OTE Group psychological service</li><li>Exercise &amp; Wellness Platform “The Coach”</li></ul>&nbsp;Your developmentWe foster an empowering culture, encouraging our people to seize every opportunity to learn with the goal to achieve personal development, through:<ul><li>Unlimited access to digital learning platforms Percipio &amp; Coursera</li><li>Various f2f custom made learning academies</li><li>Talent &amp; rotation programs</li></ul>&nbsp;Your On-boarding&nbsp;<ul><li>Virtual new hire pre-boarding &amp; onboarding program</li><li>A buddy to support you in the first months working with us</li></ul>

Senior Software Engineer

We&nbsp;are&nbsp;looking&nbsp;for&nbsp;an&nbsp;experienced&nbsp;and&nbsp;driven&nbsp;Banking&nbsp;Operations&nbsp;Senior&nbsp;Specialist&nbsp;with&nbsp;a&nbsp;strong&nbsp;background&nbsp;in&nbsp;financial&nbsp;services&nbsp;and&nbsp;banking.&nbsp;This&nbsp;role&nbsp;combines&nbsp;operational&nbsp;excellence&nbsp;with&nbsp;strategic&nbsp;product&nbsp;ownership,&nbsp;focused&nbsp;on&nbsp;the&nbsp;full&nbsp;lifecycle&nbsp;management&nbsp;of&nbsp;transaction&nbsp;banking&nbsp;products&nbsp;and&nbsp;payment&nbsp;solutions.You&nbsp;will&nbsp;work&nbsp;across&nbsp;SEPA,&nbsp;SWIFT,&nbsp;TARGET2,&nbsp;and&nbsp;ISO&nbsp;20022&nbsp;ecosystems,&nbsp;ensuring&nbsp;that&nbsp;our&nbsp;transaction&nbsp;services&nbsp;meet&nbsp;regulatory&nbsp;standards,&nbsp;market&nbsp;trends,&nbsp;and&nbsp;evolving&nbsp;customer&nbsp;needs.&nbsp;You&nbsp;will&nbsp;play&nbsp;a&nbsp;pivotal&nbsp;role&nbsp;in&nbsp;managing&nbsp;product&nbsp;delivery,&nbsp;enhancing&nbsp;service&nbsp;performance,&nbsp;and&nbsp;ensuring&nbsp;seamless&nbsp;operations&nbsp;across&nbsp;clearing,&nbsp;settlement,&nbsp;reconciliation,&nbsp;and&nbsp;client&nbsp;experience.&nbsp;Key&nbsp;Responsibilities&nbsp;Product&nbsp;Lifecycle&nbsp;&amp;&nbsp;Operational&nbsp;Ownership&nbsp;<ul><li>Own&nbsp;and&nbsp;manage&nbsp;the&nbsp;end-to-end&nbsp;lifecycle&nbsp;of&nbsp;transaction&nbsp;and&nbsp;payments&nbsp;products&nbsp;–&nbsp;from&nbsp;concept&nbsp;to&nbsp;launch,&nbsp;operations,&nbsp;maintenance,&nbsp;and&nbsp;optimization.</li><li>Collaborate&nbsp;with&nbsp;internal&nbsp;teams&nbsp;(Operations,&nbsp;IT,&nbsp;Compliance,&nbsp;Risk&nbsp;and&nbsp;Security&nbsp;Managers)&nbsp;to&nbsp;ensure&nbsp;seamless&nbsp;delivery&nbsp;and&nbsp;operational&nbsp;efficiency&nbsp;of&nbsp;services.</li><li>Maintain&nbsp;and&nbsp;optimize&nbsp;the&nbsp;complete&nbsp;payments&nbsp;lifecycle,&nbsp;including&nbsp;initiation,&nbsp;authorization,&nbsp;clearing,&nbsp;settlement,&nbsp;and&nbsp;reconciliation.</li><li>Ensure&nbsp;robust&nbsp;compliance&nbsp;with&nbsp;regulatory&nbsp;frameworks&nbsp;(e.g.&nbsp;PSD2,&nbsp;SWIFT,&nbsp;ISO&nbsp;20022)&nbsp;and&nbsp;scheme&nbsp;rulebooks&nbsp;(SEPA,&nbsp;TARGET2).</li></ul>&nbsp;Strategic&nbsp;Product&nbsp;Management&nbsp;<ul><li>Define&nbsp;and&nbsp;communicate&nbsp;the&nbsp;product&nbsp;strategy&nbsp;and&nbsp;roadmap,&nbsp;aligning&nbsp;with&nbsp;bank-wide&nbsp;objectives&nbsp;and&nbsp;customer&nbsp;expectations.</li><li>Monitor&nbsp;performance&nbsp;and&nbsp;Key&nbsp;Performance&nbsp;Indicators&nbsp;(KPIs)&nbsp;for&nbsp;transaction&nbsp;services,&nbsp;recommending&nbsp;improvements&nbsp;in&nbsp;functionality,&nbsp;pricing,&nbsp;and&nbsp;operational&nbsp;execution.</li><li>Track&nbsp;market&nbsp;trends&nbsp;and&nbsp;competitor&nbsp;offerings&nbsp;to&nbsp;identify&nbsp;opportunities&nbsp;for&nbsp;service&nbsp;enhancement&nbsp;or&nbsp;new&nbsp;product&nbsp;development.</li><li>Lead&nbsp;or&nbsp;support&nbsp;participation&nbsp;in&nbsp;interbank&nbsp;bodies&nbsp;and&nbsp;industry&nbsp;groups&nbsp;(e.g.&nbsp;SWIFT,&nbsp;DIAS)&nbsp;to&nbsp;influence&nbsp;and&nbsp;respond&nbsp;to&nbsp;evolving&nbsp;standards.</li></ul>&nbsp;Payments&nbsp;Expertise&nbsp;&amp;&nbsp;Integration&nbsp;<ul><li>Manage&nbsp;SEPA&nbsp;(DCT,&nbsp;DCT,&nbsp;Instant),&nbsp;TARGET2,&nbsp;and&nbsp;SWIFT&nbsp;cross-border&nbsp;payments,&nbsp;ensuring&nbsp;operational&nbsp;excellence&nbsp;and&nbsp;regulatory&nbsp;alignment.</li><li>Drive&nbsp;and&nbsp;support&nbsp;full&nbsp;ISO&nbsp;20022&nbsp;adoption&nbsp;across&nbsp;all&nbsp;flows&nbsp;(pacs,&nbsp;camt,&nbsp;pain,&nbsp;acmt&nbsp;messages).</li><li>Coordinate&nbsp;with&nbsp;technical&nbsp;teams&nbsp;to&nbsp;define,&nbsp;test,&nbsp;and&nbsp;validate&nbsp;message&nbsp;structures&nbsp;and&nbsp;integration&nbsp;scenarios.</li></ul>&nbsp;Operational&nbsp;Excellence&nbsp;<ul><li>Design&nbsp;and&nbsp;document&nbsp;operational&nbsp;workflows,&nbsp;ensuring&nbsp;scalability,&nbsp;resilience,&nbsp;and&nbsp;regulatory&nbsp;compliance.</li><li>Serve&nbsp;as&nbsp;a&nbsp;point&nbsp;of&nbsp;escalation&nbsp;for&nbsp;complex&nbsp;operational&nbsp;issues&nbsp;within&nbsp;the&nbsp;transaction&nbsp;and&nbsp;payments&nbsp;domain.</li><li>Support&nbsp;internal&nbsp;readiness&nbsp;by&nbsp;developing&nbsp;training&nbsp;materials&nbsp;and&nbsp;toolkits&nbsp;for&nbsp;stakeholders&nbsp;(Operations,&nbsp;Sales,&nbsp;Support).</li><li>Organize&nbsp;and&nbsp;lead&nbsp;product&nbsp;pilots,&nbsp;UAT,&nbsp;demos,&nbsp;and&nbsp;internal&nbsp;testing&nbsp;to&nbsp;validate&nbsp;functionality&nbsp;and&nbsp;gather&nbsp;stakeholder&nbsp;feedback.</li></ul>&nbsp;Qualifications&nbsp;&amp;&nbsp;Skills&nbsp;<ul><li>Bachelor’s&nbsp;or&nbsp;Master’s&nbsp;degree&nbsp;in&nbsp;Finance,&nbsp;Banking,&nbsp;Business&nbsp;Administration,&nbsp;or&nbsp;a&nbsp;related&nbsp;field.</li><li>At&nbsp;least&nbsp;4&nbsp;years&nbsp;of&nbsp;experience&nbsp;in&nbsp;the&nbsp;financial&nbsp;services&nbsp;industry,&nbsp;with&nbsp;a&nbsp;strong&nbsp;focus&nbsp;on&nbsp;payments,&nbsp;transaction&nbsp;banking,&nbsp;or&nbsp;treasury&nbsp;operations.</li><li>Strong&nbsp;understanding&nbsp;of&nbsp;payments&nbsp;infrastructure:&nbsp;SEPA,&nbsp;SWIFT&nbsp;(FIN&nbsp;&amp;&nbsp;CBPR+),&nbsp;TARGET2,&nbsp;and&nbsp;ISO&nbsp;20022&nbsp;XML&nbsp;messaging&nbsp;standards.</li><li>Proven&nbsp;track&nbsp;record&nbsp;in&nbsp;product&nbsp;operations,&nbsp;lifecycle&nbsp;management,&nbsp;or&nbsp;product&nbsp;ownership&nbsp;within&nbsp;a&nbsp;banking&nbsp;environment.</li><li>Demonstrated&nbsp;ability&nbsp;to&nbsp;translate&nbsp;regulatory&nbsp;and&nbsp;business&nbsp;requirements&nbsp;into&nbsp;operational&nbsp;processes&nbsp;and&nbsp;technical&nbsp;specifications.</li><li>Familiarity&nbsp;with&nbsp;banking&nbsp;systems,&nbsp;payment&nbsp;engines,&nbsp;and&nbsp;tools&nbsp;like&nbsp;Jira,&nbsp;or&nbsp;similar&nbsp;project&nbsp;management&nbsp;platforms.</li></ul>

Banking Operations Senior Specialist

Are you fluent in Dutch and passionate about providing excellent customer service? We are seeking dedicated individuals to join our customer service team as Dutch-Speaking Customer Service Representatives. In this role, you will be responsible for assisting our Dutch-speaking customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.&nbsp;Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.</li><li>Provide accurate information about products, services, and company policies.</li><li>Troubleshoot and resolve customer issues and complaints effectively.</li><li>Collaborate with other departments to escalate complex issues when necessary.</li><li>Guide new clients through digital onboarding, particularly focusing on KYC requirements and procedures.</li></ul>&nbsp;Requirements:<ul><li>Fluency in&nbsp;Dutch&nbsp;&amp; English (both written and verbal) is essential.</li><li>Strong communication and interpersonal skills.</li><li>Previous experience in customer service or a related field is preferred but not required.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Excellent problem-solving abilities.</li><li>Availability to work 24/7/365 to ensure continuous support.</li></ul> Τι προσφέρουμεBenefits• Competitive salary • Benefits and discounts (phone plans, meal tickets etc). • Contract of indefinite duration through our partners • The opportunity to become the next star Of Grand CosmotelDevelopmentYour personal growth is priority for us! We offer you unlimited access to digital platforms &amp; educational programs, career opportunities in more complex roles and the chance to give prominence to your talent in Pan-European competitions.Health &amp; WellnessYou have the chance to be part of our sport teams, participate in mental &amp; physical well being seminars and gain access to the «The Coach» a physical training digital platform.

Dutch Customer Service Representative Athens / Hybrid

Spanish Customer Service RepresentativeAthens / HybridAre you fluent in Spanish and passionate about providing excellent customer service? We are seeking dedicated individuals to join our customer service team as Spanish-Speaking Customer Service Representatives. In this role, you will be responsible for assisting our Spanish-speaking customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.&nbsp;Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.</li><li>Provide accurate information about products, services, and company policies.</li><li>Troubleshoot and resolve customer issues and complaints effectively.</li><li>Collaborate with other departments to escalate complex issues when necessary.</li><li>Guide new clients through digital onboarding, particularly focusing on KYC requirements and procedures.</li></ul>&nbsp;Requirements:<ul><li>Fluency in&nbsp;Spanish&nbsp;&amp; English (both written and verbal) is essential.</li><li>Strong communication and interpersonal skills.</li><li>Previous experience in customer service or a related field is preferred but not required.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Excellent problem-solving abilities.</li><li>Availability to work 24/7/365 to ensure continuous support.</li></ul>

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