Πληροφορική

Εμπόριο Λιανικής

Χρηματοοικονομικά

Κατασκευαστικός Κλάδος / Τεχνικά Επαγγέλματα

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Κέντρο Εξυπηρέτησης / Call Center

Διοίκηση Επιχειρήσεων

Αποθήκη / Logistics

Τουρισμός / Ξενοδοχεία

Βιομηχανική Παραγωγή

Εταιρικές Πωλήσεις

Άλλο

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Γραμματειακή Υποστήριξη

Ανθρώπινο Δυναμικό / HR

Νομικές Υπηρεσίες

ΜΜΕ / Social Media

Προσωπικό Ασφαλείας

Marketing

Φροντίδα Κτιρίων / Σπιτιών

Αισθητική / Κομμωτήριο

Εργάτες

Ναυτιλία

Τέχνες / Πολιτισμός

Τηλεπικοινωνίες

Αθλητισμός / Fitness

Φροντίδα Ενήλικων / Παιδιών

Αγροτική Παραγωγή

Αερομεταφορές

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LastThreeDays

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Aoristou

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We are seeking an experienced and detail-oriented&nbsp;Email Deliverability Engineer&nbsp;to join our team. In this role, you will be responsible for administrating the infrastructure that supports email deliverability, including authentication protocols, sender reputation management, and performance monitoring across major email providers and platforms.You will monitor deliverability metrics, manage email infrastructure, and work closely with Marketing, Development, and Product Management teams to maintain optimal email reputation and performance. Ideal candidates will have deep knowledge of email protocol and services (DMARC, DKIM, SPF, BIMI, Feedback Loops, Postmaster, SendGrid), anti-spam practices and deliverability best practices. Main responsibilities of the position include:<ul><li></li></ul><ul><li>Oversee key deliverability metrics such as bounce rates, deferrals, spam complaints, and engagement (opens/clicks).</li><li>Troubleshoot and manage email systems across platforms including Google Workspace, Microsoft Exchange, SendGrid, Mailgun, and GetResponse.</li><li>Configure and audit domain authentication protocols (SPF, DKIM, DMARC, BIMI).</li><li>Set up and maintain feedback loops (FBLs); monitor sender performance via tools like Google Postmaster Tools and MxToolbox.</li><li>Track and maintain healthy IP and domain reputations using industry monitoring tools.</li><li>Proactively respond to blacklists or throttling issues and implement IP/domain warm-up strategies for new senders or campaigns.</li><li>Partner with Marketing and Product teams to optimize email content, deliverability, and A/B testing strategies.</li><li>Work closely with Developers to enhance reliability and scalability of transactional email systems.</li><li>Create and maintain documentation, process guides, and troubleshooting runbooks.</li><li>Provide input to internal training for junior engineers and support teams.</li><li>Stay current with global email regulations (e.g. GDPR, CAN-SPAM) and emerging deliverability trends and technologies.</li></ul>Main requirements:<ul><li></li></ul><ul><li>BSc/MSc in Information Technology or any other relevant degree</li><li>1 year+ experience in email systems engineering or similar communication infrastructure roles.</li><li>Solid understanding of email protocols (SMTP, IMAP, POP) and DNS configuration (SPF, DKIM, DMARC).</li><li>Experience with ESP platforms (e.g. SendGrid, Mailgun) and admin tools (e.g. Google Workspace, Exchange).</li><li>Familiarity with deliverability diagnostics tools (MxToolbox, Postmaster Tools).</li><li>Strong analytical thinking and problem-solving mindset.</li><li>Ability to communicate technical concepts to non-technical stakeholders.</li><li>Self-motivated, detail-oriented, and capable of working independently and as part of a team.</li></ul>Benefit from:<ul><li></li></ul><ul><li>Attractive remuneration package with performance reward</li><li>Intellectually stimulating work environment</li><li>Continuous personal development and international training opportunities</li></ul>The Hiring Experience: What Awaits You<ul><li></li></ul><ul><li>Let’s Connect – Intro Chat with Talent Acquisition</li><li>Deep Dive – First Interview with Your Future Team</li><li>Final Connection – Final Interview</li></ul>All applications will be treated with strict confidentiality!

Email Deliverability Engineer

We are looking for an energetic and passionate IT Service Desk Administrator who will monitor, maintain and provide high quality systems support to the company’s department. You will be responsible for managing and resolving IT related issues/queries in an efficient and effective manner. You will also be involved in the company’s other IT projects as required. This is a great opportunity to be part of a well-established team within a rewarding and challenging environment!The main responsibilities of the position include:<ul><li></li></ul><ul><li>Ensure proper and smooth operation of the MT4 and MT5 trading platforms</li><li>Install, replace and configure computer hardware, operating systems, trading platforms and applications</li><li>Troubleshoot hardware and software conflicts and repair or adjustments when necessary</li><li>Install and troubleshoot Windows based systems</li><li>Work with Microsoft, GSuite and cloud technologies</li><li>Assist with the administration of Windows operating system, Azure Portal</li><li>Perform routine audits of systems and software, and resolve any problems identified</li><li>Administer the company’s ticketing system and respond to staff requests in the agreed SLA, and log all IT support helpdesk calls in the ticket system</li><li>Monitor our systems by using monitoring tools</li><li>Provide guidance, support and training to staff on IT related issues</li><li>Liaise with external associates to solve any problem</li></ul>Main requirements:<ul><li></li></ul><ul><li>University Degree in Information Technology, or any other relevant field</li><li>Experience in a similar position will be a major plus</li><li>Working a shift schedule</li><li>Excellent problem solving and troubleshooting skills</li><li>Proactive and efficient with strong organisational skills</li><li>Ability to multitask, prioritise and work independently</li><li>Provide fast, polite and efficient responses to all staff</li><li>Knowledge of Windows 10/2012/2016 (MacOS knowledge is considered a plus but not a must)</li></ul>Benefit from:<ul><li></li></ul><ul><li>Attractive remuneration package</li><li>Intellectually stimulating work environment</li><li>Continuous personal development and international training opportunities</li></ul>The Hiring Experience: What Awaits You<ul><li></li></ul><ul><li>Let’s Connect – Intro Chat with Talent Acquisition</li><li>Deep Dive – First Interview with Your Future Team</li><li>Final Connection – Final Interview</li></ul>All applications will be treated with strict confidentiality!

IT Service Desk Administrator

We’re looking for an Angular Developer Team Leader to guide and grow a high-performing front-end development team. In this role, you’ll combine hands-on Angular development with leadership responsibilities, ensuring your team delivers robust, scalable, client-facing applications.&nbsp;You’ll actively shape the technical direction, enforce coding standards, foster a culture of engineering excellence, and coach developers to reach their full potential. This is an exciting opportunity to lead technically challenging projects, drive modern development practices, and collaborate with cross-functional teams to deliver impactful digital products.&nbsp; The main responsibilities of the position include:<ul><li></li></ul><ul><li>Lead the team’s Agile delivery process, from task allocation and sprint planning to retrospectives and cross-team coordination.&nbsp;</li><li>Design and develop advanced, scalable front-end applications using the Angular framework.&nbsp;</li><li>Set individual goals for team members, regularly monitor progress, and provide constructive feedback.&nbsp;</li><li>Champion clean, maintainable code, modern architectural patterns, and performance optimization techniques.&nbsp;</li><li>Conduct and supervise code reviews to ensure technical consistency, code quality, and adherence to company standards.&nbsp;</li><li>Provide technical guidance, mentorship, and career development support to team members&nbsp;</li><li>Actively promote team morale and engagement, creating an environment where people are motivated and empowered to perform at their best.&nbsp;</li><li>Collaborate with Team Leaders, Architects, Product Owners, and UX/UI teams to align on product vision, architecture, and delivery priorities.&nbsp;</li><li>Influence system design, technical direction, and the selection of front-end technologies&nbsp;</li><li>Monitor and maintain the health of front-end applications, proactively addressing performance, scalability, and security issues&nbsp;</li><li>Define and enforce coding standards, development workflows, and front-end best practices within the team.&nbsp;</li></ul>Main requirements:<ul><li></li></ul><ul><li>BSc/MSc in Computer Science, Engineering, or a related field&nbsp;</li><li>Minimum of 6 years of experience in JavaScript development, with strong expertise in Angular.&nbsp;</li><li>1–2 years in a leadership or technical lead role, preferably in an Agile environment.&nbsp;</li><li>Deep understanding of front-end architecture, lifecycle, and scalable design.&nbsp;</li><li>Solid grasp of algorithms, data structures, and OOP principles.&nbsp;</li><li>Proficient in Git, HTML, SCSS, and REST API integration.&nbsp;</li><li>Strong communication and leadership skills, with experience mentoring developers across all levels.&nbsp;</li><li>Skilled in leading technical discussions, code reviews, and driving continuous improvement.&nbsp;</li><li>Solid understanding of front-end performance optimization, scalability, and security best practices.&nbsp;</li><li>Strong cross-functional collaboration skills.&nbsp;</li></ul>The following will be considered an advantage:<ul><li></li></ul><ul><li>Experience with Tailwind CSS&nbsp;</li><li>Experience with the Ionic Framework&nbsp;</li><li>Familiarity with AWS services.&nbsp;</li><li>Familiarity with Capacitor.&nbsp;</li><li>Contributions to open-source projects, technical blogs, or public speaking engagements.&nbsp;</li><li>Working knowledge of&nbsp;<a target="_blank" rel="noopener noreferrer nofollow" href="http://node.js/">Node.js</a>.&nbsp;</li></ul>Benefit from:<ul><li></li></ul><ul><li>Attractive remuneration package plus performance related reward&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Private health insurance&nbsp;&nbsp;</li><li>Corporate pension fund&nbsp;&nbsp;&nbsp;</li><li>Intellectually stimulating work environment&nbsp;</li><li>Continuous personal development and international training opportunities&nbsp;</li></ul>The Hiring Experience: What Awaits You<ul><li></li></ul><ul><li>Let’s Connect – Intro Chat with Talent Acquisition&nbsp;</li><li>Bring It to Life – Role-Specific Take-Home Task&nbsp;</li><li>Deep Dive – First Interview with Your Future Team&nbsp;</li><li>Test your edge – Aptitude / Personality Assessment&nbsp;</li><li>Get Closer – Second Interview with the Future Team&nbsp;</li><li>Final Connection – Final Interview&nbsp;</li></ul>All applications will be treated with strict confidentiality!

Angular Developer Team Leader

Our team is expanding and we are hiring several high caliber Senior Angular Developers to join our fast-growing team. In this role, you’ll take ownership of delivering robust, high-performance code for both existing and new Angular-based client-facing applications. Beyond coding, you’ll actively contribute to architectural decisions, mentor other developers, and help shape best practices within the team.&nbsp; This is an opportunity to work on technically challenging projects, push Angular to its limits, and continuously evolve your career while collaborating with a team that values clean architecture, maintainable code, and modern development practices.&nbsp;The main responsibilities of the position include:<ul><li></li></ul><ul><li>Design and develop advanced, scalable front-end applications using the Angular Framework.&nbsp;</li><li>Master test-driven development, continuous integration, and agile delivery practices within the team.&nbsp;</li><li>Conduct code reviews, providing constructive, actionable feedback to uphold code quality and consistency.&nbsp;</li><li>Proactively monitor application health, troubleshoot issues, and drive continuous performance optimization.&nbsp;</li><li>Lead and participate in the implementation of unit tests, integration tests, and automation testing strategies.&nbsp;</li><li>Contribute to system design, technical architecture, and front-end technology choices, ensuring scalable and maintainable solutions.&nbsp;</li><li>Mentor and support junior and mid-level developers, fostering a collaborative and growth-oriented engineering culture.&nbsp;</li><li>Collaborate with cross-functional teams and technical leadership to influence technical direction, standards, and best practices for front-end development.&nbsp;</li></ul>Main requirements:<ul><li></li></ul><ul><li>BSc/MSc in Computer Science, Engineering, or any other related degree&nbsp;</li><li>At least 5 years of work experience in JavaScript development&nbsp;</li><li>Solid understanding of the full development life cycle&nbsp;</li><li>Excellent understanding of algorithmic complexity, data structures, OOP Principles&nbsp;</li><li>Knowledge of REST API and web services implementation concepts&nbsp;</li><li>Knowledge of GIT, HTML, SCSS at a Pro Level&nbsp;</li><li>Demonstrated ability to lead technical discussions, code reviews, and mentor junior and mid-level developers.&nbsp;</li><li>Proven experience contributing to or leading technical architecture and system design decisions.&nbsp;</li><li>Strong understanding of frontend application performance optimization, scalability considerations, and security best practices.&nbsp;</li><li>Experience defining and enforcing coding standards, best practices, and development workflows within a team.&nbsp;</li><li>Comfortable collaborating with product owners, backend engineers, and UX/UI designers to align technical solutions with business goals.&nbsp;</li><li>Ability to evaluate and introduce new tools, frameworks, or processes to improve development efficiency and product quality.&nbsp;</li><li>Self-motivated with a passion for professional development&nbsp;</li><li>Very good communication and interpersonal skills&nbsp;</li><li>Fluency in English&nbsp;</li><li> </li></ul>The following will be considered an advantage:<ul><li></li></ul><ul><li>Knowledge of Tailwind CSS is considered a plus&nbsp;</li><li>Knowledge of Ionic Framework is considered a plus&nbsp;</li><li>Familiarity with AWS Services is considered a plus&nbsp;</li><li>Familiarity with Capacitor is considered a plus&nbsp;</li><li>Work portfolio of open-source projects and technical blogs, working knowledge of NODE Js is considered a plus&nbsp;</li><li> </li></ul>Benefit from:<ul><li></li></ul><ul><li>Attractive remuneration package plus performance related reward&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Private health insurance&nbsp;&nbsp;</li><li>Corporate pension fund&nbsp;</li><li>Intellectually stimulating work environment&nbsp;</li><li>Continuous personal development and international training opportunities&nbsp;</li><li> </li></ul>The Hiring Experience: What Awaits You<ul><li></li></ul><ul><li>Show Your Skills – Online Technical Challenge</li><li>Let’s Connect – Intro Chat with Talent Acquisition</li><li>Bring It to Life – Role-Specific Take-Home Task</li><li>Final Connection – Final Interview</li></ul>All applications will be treated with strict confidentiality!

Senior Angular Developers

We are looking for a highly skilled and creative Senior Copywriter to take full ownership of big content projects and campaigns. You will be responsible for creating high-impact, persuasive content across various channels and play a crucial part in communicating our brand to global clients.&nbsp; The main responsibilities of the position include:<ul><li></li></ul><ul><li>Take ownership of large-scale projects from initial stages to final execution, with minimal oversight.</li><li>Present creative ideas for brand awareness videos and campaigns while following platform best practices that can enhance performance.&nbsp;</li><li>Suggest creative taglines and create product messaging briefs that align with our brand voice.</li><li>Manage and incorporate feedback from multiple stakeholders while maintaining brand guidelines and consistency.</li><li>Create ad copy for various digital platforms with different restrictions and requirements.</li><li>Collaborate closely with various teams like design, media, product, and management, to ensure your copy is aligned with the brief, product requirements, and various platforms.</li><li>Assist the Team Lead with action plans, task assignments, and strategies, when needed.&nbsp;</li></ul>Main requirements:<ul><li></li></ul><ul><li>University Degree in Marketing, Journalism, Communications, or another related field.</li><li>5 years of experience in a similar role including hands-on experience with complex content projects. Experience in the financial services industry will be considered an advantage.</li><li>Experience working with AI tools will be considered an advantage.&nbsp;</li><li>A relevant work portfolio – applications without it will not be taken into consideration</li><li>Proven ability to translate complex concepts into clear and effective copy.&nbsp;</li><li>Native or near native written and verbal communication skills in English.</li><li>Strong interpersonal and communication skills that improve collaboration with various teams.&nbsp;</li><li>The ability to meet deadlines and manage multiple tasks in a fast environment, with a solution-oriented mindset.&nbsp;</li></ul>Benefit from:<ul><li></li></ul><ul><li>Attractive remuneration package plus performance related reward</li><li>Intellectually stimulating work environment</li><li>Continuous personal development and international training opportunities</li></ul>The Hiring Experience: What Awaits You<ul><li></li></ul><ul><li>Let’s Connect – Intro Chat with Talent Acquisition</li><li>Deep Dive – First Interview with Your Future Team</li><li>Bring It to Life – Role-Specific Take-Home Task</li><li>Final Connection – Final Interview</li></ul>All applications will be treated with strict confidentiality!

Senior Copywriter

The Regional Sales Executive will be responsible for selling unique enterprise level software solutions to senior level management. You play a key role in identifying potential customers, presenting software solutions and negotiating contracts.The ideal candidate will contribute by having key account management skills, establishing account plans and strategies, and driving continued investment of our products on existing and new accounts across in Greece and abroad.&nbsp; You should also have the ability to acquire in-depth knowledge of a client’s business, identifying challenges and opportunities as well as how to position solutions to address those needs.&nbsp;Responsibilities<ul><li>Identify potential business opportunities and develop effective and specific account plans to ensure revenue target delivery and sustainable growth.</li><li>Actively understand each account's technology footprint, strategic growth plans, technology strategy and competitive landscape.</li><li>Conduct high level negotiations with others to achieve desired results and meet our customer’s needs.</li><li>Maintain excellent understanding of your client’s business and needs.</li><li>Build and maintain strong relationships with key clients, serving as their primary point of contact for all business-related matters.</li><li>Identify upselling and cross-selling opportunities within existing accounts to maximize revenue generation.</li></ul>&nbsp;Requirements<ul><li>5+ years of successful software solution sales experience.</li><li>Proven experience selling enterprise software or platforms and/or business development.</li><li>Strong understanding of Financial Services industry, Telcos, Insurance, Energy and/or O&amp;G.</li><li>You are fluent in English.</li><li>Proven track record of accomplishments and over-achievement of targets selling to C-Level suite.</li><li>Confidently able to build both internal and external relationships up to C-level.</li><li>Strong written and verbal communication skills, strong interpersonal and influencing skills.</li><li>MSc or BSc in Computer Science, Information Systems, or related field are considered a plus.</li><li>You will need to travel to clients in the Balkans.</li></ul>&nbsp;BenefitsAs an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.Our company is people - centric and offers personalized benefits to each employee:<ul><li>We want you to be well compensated for what you bring in, so we offer an attractive salary package</li><li>Your health matters to us, so all colleagues have a private health insurance plan from day one</li><li>We are excited for challenges, so you are invited to take part in exciting projects</li><li>We never stop learning and evolving! You will have your own mentor and training program to help you develop in a company with unlimited possibilities and you will join our training sessions and online courses that we provide</li><li>We love the Relational vibes so we gather on smaller and bigger occasions to celebrate good times together!</li></ul> Relational Financial Solutions adheres to the General Data Protection Regulation principles by applying its Privacy Policy, which is published at https://www.relationalfs.com/legal-information/pri.... By submitting an application to this position and by sharing your personal data with Relational Financial Solutions, you acknowledge and accept its Policy and authorize Relational Financial Solutions to process your personal data for the purposes of the company's recruitment opportunities, in line with the Policy.

Regional Sales Executive

Are you a natural problem solver with a passion for helping others?&nbsp;Do you enjoy building genuine connections and guiding people toward the right solutions? Are you looking to grow your career with some of the world’s most dynamic and customer-focused brands?We’re hiring&nbsp;Customer Advisors – French Speakers&nbsp;who are committed to delivering outstanding service and making every customer interaction count. You’ll support customers via inbound calls, emails, and chats—providing clear, friendly, and professional assistance across a variety of topics.We’re looking for people who are motivated and career-oriented. If you’re punctual, proactive, and bring a positive attitude to work, this could be the opportunity you’ve been looking for.What Sets You Apart:<ul><li>French/English Bilingual is a must</li><li>High school diploma (or equivalent)</li><li>6 months – 1 year of customer service experience</li><li>Call center experience (strong asset)</li><li>Effective communication skills</li></ul>Why You’ll Love Working With Us:<ul><li>Industry-leading benefits like:<ul><li>Medical and life insurance</li><li>In &amp; out of hospital benefits</li><li>Mental health support line</li><li>20-26 paid days off per year</li><li>On-site occupational physician</li><li>Monthly meal vouchers</li><li>Career path planning &amp; E-learning career development platform</li><li>Weekly coaching sessions</li><li>Global incentive programs</li></ul></li><li>Fun, supportive work environment</li><li>Opportunity to be part of a rapidly expanding global company</li><li>Amazing career growth opportunities</li></ul>

Customer Advisor – French Speaker

How would you like to work behind the scenes with some of the most innovative brands to deliver exceptional customer experiences? Are you a problem solver? Do you like making meaningful connections with people? No, this isn’t too good to be true. This is what it’s like when you join IntouchCX’s Athens, Greece team.Our Customer Support Specialists are passionate about delighting customers by making every interaction an unforgettable experience, whether that’s through inbound calls, emails and/or chats. We want people with personality, who love making an impact with every customer interaction.We also want people with drive and ambition - people who want a career, not just a job. Punctuality, performance, and positivity will set you up for success.Working as an Customer Support Specialist – English Speaker, You Have:<ul><li>English Proficiency is a must</li><li>High school diploma (or equivalent)</li><li>6 months – 1 year of customer service experience</li><li>Call center experience (strong asset)</li><li>Effective communication skills</li></ul>Benefits of Working as an English Customer Support Specialist:<ul><li>Competitive salary</li><li>Industry-leading benefits:<ul><li>Medical and life insurance</li><li>In &amp; out of hospital benefits</li><li>Mental health support line</li><li>20-26 paid days off per year</li><li>On-site occupational physician</li><li>Monthly meal vouchers</li><li>Career path planning &amp; E-learning career development platform</li><li>Weekly coaching sessions</li><li>Global incentive programs</li></ul></li><li>Medical and life insurance</li><li>Fun, supportive work environment</li><li>Opportunity to be part of a rapidly expanding global company</li><li>Amazing career growth opportunities</li></ul>

Customer Support Specialist – English Speaker

We’re transforming the way people experience customer care, and we want you to be part of this exciting journey!We’re on the hunt for a Talent Acquisition Specialist who’s ready to own the hiring process from start to finish! You’ll be the go-to person for everything recruitment—scheduling and conducting interviews, running pre-employment assessments, and ensuring we find the perfect match every time. But that’s not all! You’ll also collaborate with hiring managers to craft the perfect job profiles, brainstorm innovative sourcing strategies, and create a candidate experience that leaves applicants excited to join our team.&nbsp;As Talent Acquisition Specialist, You Will…<ul><li>Own the recruitment journey from start to finish</li><li>Team up with hiring managers to decode their dream hire and turn their needs into reality</li><li>Develop and launch recruiting strategies that don’t just fill roles but build a unique, talented team.&nbsp;</li><li>source amazing candidates from LinkedIn, professional networks, and beyond</li><li>Keep everything running smoothly by managing candidate info using ATS and other tools</li><li>Shine the spotlight on our brand at job fairs and hiring events</li><li>Make first impressions count by ensuring onboarding and orientation are as seamless as they are welcoming</li><li>Join forces with our Employee Experience team to add some&nbsp; extra magic into the employee experience</li><li>Keep us at the top of our game by championing quality standards and bringing fresh ideas to the table </li></ul>As Talent Acquisition Specialist, You Need…<ul><li>A Post-Graduate Degree in HRBut if not, no worries—your skills and experience are what count</li><li>2-3 years of experience in&nbsp; the recruitment world in a fast-paced, high-volume environment</li><li>High-level English language skills (bonus points if you also know German!)</li><li>Familiarity with Applicant Tracking Systems and office tools</li><li>A quick learner with the adaptability to pick up new software&nbsp;</li><li>Experience in&nbsp; project management, and a strong sense of urgency to keep things on track</li><li>A people person with interpersonal, communication, and customer relations skills</li><li>A natural problem solver who thrives on analyzing challenges and finding solutions</li></ul>

Talent Acquisition Specialist

We’re changing the way people think about customer care, and we need your help!We’re looking for a&nbsp;German Speaking&nbsp;Team Lead&nbsp;to provide front-line direction to our Customer Service Representatives (CSRs), ensuring quality service is delivered in every customer interaction. This role requires learning and maintaining in-depth knowledge of our partner’s brand, philosophy, products, promotions, and processes. It also involves supporting the professional and personal development of your team through performance evaluations, training, and career pathing plans.As Team Lead, You Will…<ul><li>Manage and supervise a team of German-speaking CSRs</li><li>Ensure training, development, and employee engagement are maintained to grow and retain talent</li><li>Monitor and manage performance to meet Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)</li><li>Analyze reports and statistical data to measure results and identify areas for improvement</li><li>Use critical thinking to develop solutions that enhance performance and partner satisfaction</li><li>Motivate your team through relationship building and real-time coaching</li><li>Create incentive programs to drive performance and achieve desired outcomes</li><li>Coordinate staffing schedule changes with the Operations Support or Workforce Management teams</li><li>Collaborate with departments across the organization (HR, IT, etc.) to resolve issues effectively</li><li>Represent operations in partner meetings with insight and professionalism</li><li>Gain expert-level knowledge of partner products and promotions</li><li>Demonstrate a strong work ethic and a commitment to excellence</li><li>Act as a role model and live by our 10 Things (core cultural values)</li></ul>As Team Lead, You Have…<ul><li>Fluency in German, both written and spoken, with a professional level of English</li><li>At least 1 year of experience as a Team Lead in a contact center or customer service environment, ideally within the travel or airline industry</li><li>Experience handling escalated customer issues</li><li>Strong knowledge of Google Workspace (Sheets, Slides, Docs, Drive); confidence using spreadsheets for reporting is an asset</li><li>Excellent time management, organization, and prioritization skills</li><li>The ability to work independently and collaboratively in a fast-paced environment</li></ul>Benefits of Working as a Team Leader:<ul><li>Competitive salary</li><li>Industry-leading benefits:<ul><li>Medical and life insurance</li><li>In &amp; out of hospital benefits</li><li>Mental health support line</li><li>20-26 paid days off per year</li><li>On-site occupational physician</li><li>Monthly meal vouchers</li><li>Career path planning &amp; E-learning career development platform</li><li>Weekly coaching sessions</li><li>Global incentive programs</li></ul></li><li>Medical and life insurance</li><li>Fun, supportive work environment</li><li>Opportunity to be part of a rapidly expanding global company</li><li>Amazing career growth opportunities</li></ul>

German-speaking Team Lead

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german-speaking team lead

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