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Ο ρόλος του Συμβούλου Υποστήριξης Εφαρμογών Λογιστικού Γραφείου είναι η διαχείριση και εξυπηρέτηση αιτημάτων που αφορούν στη χρήση των εφαρμογών της Epsilon Net για τα Λογιστικά Γραφεία και τα Λογιστήρια εταιριών. Ο μεγαλύτερος όγκος των αιτημάτων εξυπηρετούνται τόσο τηλεφωνικά, όσο μέσω livechat και των social media, αξιοποιώντας όλα τα σύγχρονα εργαλεία της σύγχρονης εποχής, διασφαλίζοντας ταυτόχρονα την άρτια εξυπηρέτηση και εκπαίδευση των πελατών μας.Η καθημερινότητα του τμήματος μας είναι γεμάτη προκλήσεις, γνώση και συνεργασία. Στόχος μας είναι οι πελάτες μας να απολαμβάνουν πάντα τη βέλτιστη εμπειρία εξυπηρέτησης και παράλληλα όλοι οι άνθρωποι της ομάδας μας να προοδεύουν και να απολαμβάνουν την εργασία τους. Αυτό αποδεικνύεται από τις συνεχείς βραβεύσεις του Τμήματος, όπως, μεταξύ άλλων, διάκριση για την Ποιοτική Εξυπηρέτηση Πελατών αλλά και Καλύτερου Εργασιακού Περιβάλλοντος, αντίστοιχα.Ο ρόλος αποτελεί την αφετηρία μιας λαμπρής πορείας ενδοτμηματικά, ενδοεταιρικά και ενδοομιλικά, καθώς προσφέρει πληθώρα γνώσεων και ευκαιριών για εξέλιξη και πρόοδο!Αν λοιπόν, είσαι φιλόδοξος, έχεις άριστες επικοινωνιακές δεξιότητες και πελατοκεντρική αντίληψη, διαθέτεις ομαδικό πνεύμα και κριτική σκέψη, τότε στείλε μας την αίτησή σου για να αποκτήσεις την εμπειρία της επικοινωνίας με τους καλύτερους εκπροσώπους του Λογιστικού κλάδου και να γίνεις μέλος της ομάδας μας!Απαραίτητα Προσόντα:• Τουλάχιστον 2 έτη προϋπηρεσίας σε λογιστικό γραφείο ή λογιστήριο εταιρίας• Γενικές γνώσεις λογιστικής/ φορολογίας εισοδήματος• Ευχέρεια στο γραπτό και προφορικό λόγο• Πολύ καλή γνώση MS OfficeH εταιρεία προσφέρει:• Πολυβραβευμένο Εργασιακό Περιβάλλον (Fortune’s 100 Best Companies to Work For in Europe 2024, 10 Best Workplaces Hellas, 4 Best Workplaces Europe, 2 Best Workplaces™ for Women, 2 Best Workplace in Technology).• Ανταγωνιστικό πακέτο αποδοχών• Διαρκείς εκπαιδεύσεις και σημαντικές προοπτικές εξέλιξης• Ιδιωτική ιατροφαρμακευτική ασφάλιση• Ψυχολογική γραμμή υποστήριξης• Διαδικτυακά μαθήματα γυμναστικής• Δωρεάν συμμετοχή στα εκπαιδευτικά προγράμματα του Epsilon Training και Epsilοn College• Υβριδικό μοντέλο εργασίας

Σύμβουλος Υποστήριξης Εφαρμογών Λογιστικού Γραφείου Aθήνα 

Σύμβουλος Υποστήριξης Εφαρμογών Λογιστικού Γραφείου Θεσσαλονίκη 

The&nbsp;Solution Designer&nbsp;will be joining the software development team of Risk Management Domain of Alpha Bank IT Digital Services &amp; Data Analytics Division. You will be responsible for designing and overseeing the implementation of software solutions that meet the business requirements in areas such as Risk Management, Capital Management, MIS, ALM etc.&nbsp;You will work closely with cross functional IT teams and stakeholders to define architecture, guide development teams &amp; vendors, and ensure the successful delivery of projects. What you will be doing&nbsp;<ul><li>Collaborate with cross functional teams to understand their business objectives and technical requirements.</li><li>Understand and review the business and application requirements and define the solution requirements, ensuring they are consistent with the Bank’s IT strategy and practices.</li><li>Create High-Level technical solution design and produce relevant documentation.</li><li>Coordinate and consolidate High-Level Estimations, based on the high-level business requirements.</li><li>Participate in projects estimation and planning, providing technical input and helping the team set realistic goals and timelines.</li><li>Collaborate with Project Manager to create project milestone planning.</li><li>Cooperate with software engineers, data engineers, system engineers, and business analysts to implement effective and efficient software or data management solutions applying DevOps methods and iterative delivery.</li><li>Assess the impact of changes and enhancements on the existing architecture.</li><li> </li></ul> What you need to have&nbsp;<ul><li>BSc in Computer Science, Information Systems, Engineering, or any other related discipline.</li><li>Understanding of software engineering principles and best practices for building modular and maintainable systems.</li><li>Experience in designing scalable and resilient systems that meet performance, security, and reliability requirements.</li><li>Experience in DevOps and Agile methods and practices, familiarity with data modelling techniques, database design, optimization, and query tuning.</li><li>Familiarity with one or more RDBMS like Microsoft SQL Server, Oracle, PostgreSQL.</li><li>Familiarity with architectural patterns like SOA (Service-Oriented Architecture), microservices design patterns, message brokers (e.g., Apache Kafka) and integration frameworks (e.g., Apache Camel).</li><li>Prior experience in a banking environment will be considered an asset.</li></ul>What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action.</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.</li><li>Flexible working options.</li><li>A competitive salary and benefits.</li></ul>&nbsp;All applications will be acknowledged and treated in utmost confidence.

Solution Architect

As a Service Engineer you will be placed in the IT Service Management Domain and you will be responsible for designing, implementing, and continuously improving IT service management processes within the bank’s IT.&nbsp; What you will be doing&nbsp;• Develop workflows, end-to-end procedures, and documentation to support IT activities and ensure alignment with the IT Operating Model, internal policies and industry’s standards and best practices.• Analyze existing processes to identify inefficiencies and opportunities for automation and improvement leveraging the use IT Governance tools to improve process efficiency.• Define and monitor metrics and KPIs to assess process performance and propose enhancements.• Collaborate with stakeholders (IT teams, business units, and service providers) to define process requirements and ensure alignment with IT and business areas.• Facilitate workshops, perform presentations and training sessions to ensure smooth adoption of new or updated processes.• Maintain up-to-date documentation of process models, workflows, manuals and training materials.• May act as a Coordinator/ Project Manager to projects for process enhancement under the responsibility of the ITSM Domain monitoring progress, involving stakeholders and keeping up with deadlines.&nbsp;What you need to have&nbsp;• A Bachelor’s degree in Information Technology, Computer Science,Business Administration or a related field. Master’s degree in above areas including Finance or Management, will be considered a plus.• Deep knowledge and experience with ITIL processes and other frameworks like COBIT or ISO standards.• Experience in process modelling tools and metrics analysis.• Proven working experience at least (5) five years in IT service management, process engineering, or a related role, preferably within the IT industry.• Excellent analytical and problem-solving skills.• Excellent organizational, presentation and project management skills.• Attention to detail and organizational skills.• Ability to work well both independently and in a team environment, including senior management.• Professional qualifications such as ITIL Foundation, BPMN or Prince 2 will be considered a plus.​What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;• A friendly and collaborative working environment that supports taking initiative and action.• A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.• The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.• Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.• Flexible working options.• A competitive salary and benefits.&nbsp;All applications will be acknowledged and treated in utmost confidence.

Service Engineer

As a Solutions Architect you will be joining the software development team of Digital Platforms Domain of Alpha Bank IT Digital Services &amp; Data Analytics Division. You will be responsible for designing and implementing scalable and efficient application solutions that meet the unique needs of our clients. You will work closely with cross functional IT teams and stakeholders to define architecture, guide development teams, and ensure the successful delivery of projects. What you will be doing&nbsp;• Collaborate with cross functional teams to understand their business objectives and technical requirements.• Define and design comprehensive application architectures considering scalability, security, and performance.• Create detailed technical specifications, architecture diagrams, and design documentation.• Design end-to-end solutions that address complex business challenges and align with industry best practices.• Understand the business and application requirements and define the solution requirements, ensuring they are consistent with the Bank’s IT strategy and practices.• Lead and mentor development teams, providing guidance on architecture and best practices.• Participate in Architecture Chapter and conduct architecture reviews and ensure the implementation adheres to the proposed design.• Cooperate with the delivery teams in the implementation of the designed solution.• Provide guidance and support to resolve complex technical issues and system failures if they occur.• Assist in projects estimation and planning, providing technical input and helping the team set realistic goals and timelines.• Evaluate and select appropriate technologies, tools, and platforms to support the solution.&nbsp;What you need to have&nbsp;• A Bachelor’s degree in Computer Science or in any other related field of study.• A Master’s degree in Computer Science will be considered an asset.• Proven experience as Solutions Architect in complex, enterprise-level environments.• Proficiency in various programming languages and technologies.• Deep knowledge of SOA, Architecture and Design on Microservices, REST Services development.• Experience or good knowledge of integration and event streaming platforms (e.g., Apache Kafka)• Experience with containerization and cloud technologies Microsoft Azure/ AWS/ Kubernetes/Openshift.• Experience with cloud-based, CI/CD or DevOps development environment.• Strong development background building integration and application utilizing a variety of technologies, development tools and database systems.• Experience or good knowledge of IT security. What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;•&nbsp;&nbsp;A friendly and collaborative working environment that supports taking initiative and action.•&nbsp;&nbsp;A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.•&nbsp;&nbsp;The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.•&nbsp;&nbsp;Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.•&nbsp;&nbsp;Flexible working options.•&nbsp;&nbsp;A competitive salary and benefits.&nbsp;All applications will be acknowledged and treated in utmost confidence.

As a Senior Data Engineer, you will be placed in the IT Digital Services and Data Analytics Division and you will be responsible for analyzing, designing, and maintaining complex datawarehouse software applications. Also ensures alignment with established design patterns, domain-driven design methodology, and other industry best practices. Leads development teams within the context of projects. What you will be doing• Work closely with business stakeholders and solutions architects to clarify requirements and translate them into robust, scalable, operable data management solutions.• Design complex/innovative data management, data warehouse, data quality and data analytics solutions.• Monitor exploratory data analysis to identify root causes of data issues and suggests improvements to the ETL (extract, transform, loading of data) process as well as the quality and performance of data processes.&nbsp;• Design data profiling processes on different sources (database, files, etc.) for quality and accuracy control.&nbsp;• Identifie and reviews the implementation of internal process improvements.• Engage in the selection and implementation of the appropriate technologies to deliver resilient data solutions.• Co-ordinate data engineering teams to resolve problems and implements solutions and measures and ensures that data management teams are working to the data standards set for the organization.• Review and assists Data Engineers in the design and implementation of efficient data warehouse, data management, data quality, and data analytics applications.• Produce data models across multiple subject areas.• Understand data governance and how it works in relation to other organizational governance structures.&nbsp;What you need to have&nbsp;• A Bachelor’s degree in Computer Science, Engineering, Physics, Applied Mathematics or related field• A Masters’ degree in a related field (preferred)• At least five (5) years of experience in data analytics solutions• Proven experience in leading/working directly with software development teams in Enterprise level projects (Agile and Waterfall methodologies).• Knowledge of IBM CloudPak for Data, Netezza DWH Appliance, Cloudera Data Platform would be strongly considered as a plus. &nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;•&nbsp;&nbsp;A friendly and collaborative working environment that supports taking initiative and action.•&nbsp;&nbsp;A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.•&nbsp;&nbsp;The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.•&nbsp;&nbsp;Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.•&nbsp;&nbsp;Flexible working options.•&nbsp;&nbsp;A competitive salary and benefits.&nbsp;All applications will be acknowledged and treated in utmost confidence

Senior Data Engineer

As a Senior Functional Engineer, you will be joining of IT Digital Services &amp; Data Analytics Business Area of Alpha Bank S.A. and you will be responsible for acting as a bridge between business needs and technical solutions, with a strong presence in the analysis, configuration, and delivery phases of Workflow and Automation initiatives. What you will be doing&nbsp;• Analyse and translate Business Requirements into Functional Specifications and Solution Designs&nbsp;• Collaborate closely with Architects, Developers and Business stakeholders to design efficient, scalable automation Workflows• Create and maintain Documentation such as Functional Specifications, Process Diagrams, Test Cases and User Guides• Work closely with Project Managers to estimate effort, define scope, and monitor project deliverables• Coordinate with Test Engineers during SIT/UAT phases to ensure test coverage, resolve defects and align deliverables with business expectations• Propose enhancements to existing processes and identify automation opportunities&nbsp;What you need to have • A Bachelor's degree in Engineering, Computer Science, Information Technology, or Business• A Master’s degree (MSc or MBA) is a plus• At least 4 years of experience in similar roles, ideally within IT departments of financial institutions or large enterprises• Exposure to Workflow/BPM or Document Management platforms will be considered a plus• Strong analytical, documentation and presentation skills, with ability to understand both business and technical perspectives• Proficiency in tools such as MS Visio, Word, Excel, PowerPointWhat we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;• A friendly and collaborative working environment that supports taking initiative and action.• A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.• The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.• Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.• Flexible working options.• A competitive salary and benefits.&nbsp;All applications will be acknowledged and treated in utmost confidence.

Senior Functional Analyst

At Pfizer, technology impacts everything we do. Our digital and 'data first' strategy focuses on implementing impactful and innovative technology solutions across all functions, from research to manufacturing. By digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be making a difference to countless lives. Your dedication and hard work will be instrumental in helping Pfizer achieve new milestones and make a positive impact on patients worldwide.What You Will AchieveIn this role, you will:<ul><li>Lead the design, development, and delivery of digital solutions across Supply Planning and Launch</li><li>Drive innovation by identifying opportunities to apply emerging technologies like AI and automation</li><li>Facilitate solution ideation and architecture with enterprise standards in mind</li><li>Lead matrixed teams including developers, analysts, and testers</li><li>Manage development backlogs, sprint planning, and delivery pipelines (CI/CD).</li><li>Oversee testing, deployment, and post-launch support</li><li>Maintain documentation and ensure system integrity.</li><li>Monitor adoption, performance, and user feedback.</li><li>Lead retrospectives and incorporate lessons learned into future cycles</li><li>Ensure adherence to technical standards, security, and compliance</li></ul>Here Is What You Need (Minimum Requirements)<ul><li>Bachelor’s degree in Computer Science, Engineering, Business or related field required with four years of experience in IT solution delivery; OR&nbsp;Master’s degree with two years of relevant experience; OR&nbsp;Associate's degree with eight years of relevant experience; OR&nbsp;Ph.D. with 0+ years of experience; OR&nbsp;10 years of relevant experience with a high school diploma or equivalent&nbsp;</li><li>3 years in a product owner role with pharmaceutical or healthcare experience a strong plus</li><li>Experience successfully creating and executing against product visions, strategies, and roadmaps that achieve goals and outcomes</li><li>Exceptional at working with and analyzing user metrics and turning them into actionable insights</li><li>A curious and highly motivated self-starter who can work effectively across cross-functional teams and can independently drive progress toward completion with proper planning and management</li><li>Passion for creating user-centric digital and interactive experiences</li><li>Agile/Lean Development knowledge, training or experience.</li><li>A strong communicator with great written and verbal skills</li><li>Up to date and knowledgeable about the latest trends, innovations and best practices in the digital space</li></ul>Bonus Points If You Have (Preferred Requirements)<ul><li>MBA or Master’s degree in strategy, management, or related field is a plus</li><li>Certification in Agile and Scrum development practices is a plus</li><li>Experience in product design and data &amp; analytics</li><li>ERP systems knowledge e.g. SAP (S4 HANA, IBP, MDG)</li></ul>

Manager, Digital Solution Delivery

The vision for Pfizer’s Digital function is a more integrated and coordinated healthcare model that improves patient outcomes, fuels tomorrow’s breakthrough therapies, and brings medicines to patients faster.​Within Pfizer Digital, the&nbsp;Biopharma, Patient &amp; CDI&nbsp;group builds solutions for external customers throughout the product lifecycle​. We support stakeholders to engage external ​customers through digital solutions, whether that is patients, HCPs, payors, pharmacists, or clinical sites.The&nbsp;Biopharma, Patient &amp; CDI&nbsp;are thought partners and technical solution providers to commercial arms of the business (e.g., Pfizer’s ​salesforce or marketers), working at the intersection of technology and healthcare.&nbsp;Our vision is to innovate and engineer breakthrough digital products to power business performance and transform global health. We do this through our culture of agile, fast-adapting and pioneer working. &nbsp;Within&nbsp;Biopharma, Patient &amp; CDI,&nbsp;we have platform engineering&nbsp;teams. The MarTech platform team manages the customer data that Pfizer collects from its integrated websites, mobile apps and marketing platforms. We have a range of services including Identity, Consent Management, a fully-fledged CDP (Salesforce Data Cloud) and CRM (Marketing Cloud) as well as a range of subsidiary services and tool, e.g. analytics. Our platform has evolved over 10 years to send millions of emails and manage billions of customer interactions and events.&nbsp;Our mission for the coming years is to migrate from fragmented legacy implementations to a coherent customer-centric ecosystem of services built around Salesforce’s products. Our goal is to improve customer experience and especially to improve patient outcomes through intelligent, inventive and compliant use of the data collected as people interact with Pfizer’s customer-facing systems and assets.Role SummaryWe are seeking a highly skilled and experienced Principal Engineer who will be&nbsp;accountable for technical engineering decisions, solution designs, and delivery, as well as operations of their assigned program.&nbsp;In this technical leadership role, you will act as the executor and the visionary behind technical solutions. You will lead teams of between 10 and 25 technical resources to solve complex engineering problems, craft the technical designs and ensure a successful delivery of high-quality products and services from inception to completion. This role requires exceptional technical knowledge, strong management skills, and the ability to collaborate effectively with cross-functional teams while sharing responsibility with the other program leads for achieving the desired objectives.&nbsp;You will also be accountable for delivery of security-and privacy-first capabilities while creating an environment where engineers can do their best work as measured by a quarterly Developer’s Experience survey, and alignment and contribution to the service network and technical engineering standards.Key ResponsibilitiesA normal work week consists of leading one or more teams of engineers to deliver and implement technical solutions, following your design approach to meet your assigned&nbsp;program objectives and KPIs. You will also collaborate closely and often with your&nbsp;program&nbsp;Chief Marketing Office Lead, Digital Lead, and Product Owners, to ensure that technical decisions and their implementation align with broader strategic priorities.You represent engineering in program and stakeholder meetings, as such you’ll need to be able to think on your feet: provide consultation, identify risks based on a variety of factors, and rely on your past experiences to identify potential solutions and develop ballpark estimates.In many situations you will be working with technology that is new to Pfizer and requires you to learn quickly, be able to read and understand documentation, and architect robust and scalable solutions that align with our business objectives.Using influence more than authority, you will lead teams of engineers on the implementation of the solution. Individual members of the team are responsible for delivering on their commitments, but the team supports each other. The team pride themselves on the quality of their code, our delivery practices and breadth of our test coverage. You will be expected to document your work.Key responsibilities for a Principal Engineer are listed below:Technical Leadership&nbsp;<ul><li>Be a source of knowledge about the Salesforce ecosystem, especially Data Cloud and Marketing Cloud, their implementation patterns, strengths, weaknesses and how they best integrate into our wider MarTech landscape.&nbsp;</li><li>Serve as the top technical authority on our projects. Work with SMEs to build consensus and be accountable for engineering/platform decisions on technology, design approaches, solution architecture and implementation.</li><li>Facilitate the conversation between Enterprise Architects, Product, Vendors and Engineers, by providing technical clarity on solution(s) and how to move from ideation to reality.</li><li>Build a team able to manage change. Take appropriate risks to achieve the desired results, balancing risks to stability and current norms versus the need for constant change, improvement, and simplification.</li><li>Lead and oversee the entire lifecycle excellence of engineering projects, ensuring alignment with architectural vision and adherence to best practices.</li><li>Responsible for maintaining good code quality in our team by promoting and ensuring secure code hygiene.</li><li>Responsible for guiding the correct configuration of SaaS solutions to ensure security and compliance.</li></ul>Cross-Team Collaboration<ul><li>Act as a translator between business stakeholders, product and our engineers, to ensure that technical, security and privacy considerations are represented in strategic discussions and business objectives are being met by our solutions.</li><li>Work with others to align objectives, dependencies, and schedules across multiple teams to keep teams unblocked, and to ensure seamless projects execution.</li><li>Collaborate with other Principal Engineers, through the Principal Engineers Forum, to share best practices, quality standards, address improvement areas, and ensure effective communication of information.</li><li>Collaborate with security teams to monitor vulnerabilities, implement defences, and ensure compliance with security best practices.</li><li>Collaborate with digital operations and support to ensure smooth BAU operations.</li></ul>Excellence by Design<ul><li>Continuously discover, define, architect, deliver, and enable solutions that support program OKRs.</li><li>Offer deep technical expertise, providing insights and guidance, ensuring solutions are secure, compliant, scalable, maintainable, and efficient.</li><li>Advocate for the adoption of best practices, new technologies, automation, and continuous improvement initiatives in both technical and privacy domains.</li><li>Foster a DevOps model of success by building a culture of shared responsibilities and transparency leading to higher quality and quicker delivery of outcomes.</li><li>Stay updated on emerging technologies, industry trends, and best practices, and apply this knowledge to improve engineering processes and drive innovation within the organization.</li><li>Ensure that privacy and security are an integral part of the system design, not merely layered on.</li></ul>Coaching &amp; Mentorship<ul><li>Provide technical guidance and mentorship to junior and mid-level engineers, facilitate knowledge sharing and taking an active role in supporting the development of the wider team and their careers. Foster a culture of excellence, innovation, and continuous learning within the engineering team.</li><li>Act on Developer Experience (DX) survey findings and feedback from the engineering team members, to drive continuous improvement initiatives to increase the “Ease of Delivery” of the team.</li></ul>People Management &amp; Development&nbsp;<ul><li>Lead, manage, develop, and coach a team of 20 contract engineering resources across 5 global locations</li><li>Create a team environment that drives high engagement</li><li>Support Pfizer's Diversity and Inclusion objectives, as applicable</li></ul>Incident Management &amp; Recovery<ul><li>Lead or assist in the response to security incidents, ensuring rapid containment, mitigation, and recovery.</li><li>Lead troubleshooting during operational outages, guiding the team to diagnose and resolve issues quickly.</li><li>Work towards system resilience and implement post-mortem analyses to identify root causes and prevent future incidents.</li><li>Ensure that solutions are designed with data privacy considerations from the outset.</li></ul>Qualifications and education requirements&nbsp;In order to fulfil the responsibilities listed above, we expect that you possess and demonstrate:<ul><li>Extensive experience with Salesforce Data Cloud and Marketing Cloud as a hands-on engineer in increasingly senior positions</li><li>Extensive wider software engineering experience, with a focus on leading complex projects.</li><li>Strong problem-solving and analytical abilities, with a keen attention to detail.</li><li>A broad technical knowledge of digital pharmaceutical sciences platforms and best practices across both user interfaces and back-end systems, as a “jack of all trades”.</li><li>Proven technical leadership skills, mentorship, with the ability to motivate and inspire team members and fellow engineers towards achieving common goals.</li><li>Exceptional interpersonal skills, with the ability to communicate effectively in a matrix environment with geographically distributed resources, and establish strong partnerships with senior non-technical stakeholders, with a talent to explain complex topics simply.</li><li>Ability to influence and work with cross-functional teams to deliver complex projects in accordance with broader strategies.</li><li>Deep understanding of software development methodologies and best practices for implementing principles of privacy &amp; security ‘by design’.</li><li>Understanding of the implications, regulations, and best practices of data handling in the pharmaceutical industry.</li><li>Understanding of the DevSecOps best practices that should be in place, driving an “Everything as Code instead of paperwork” mentality.</li><li>Familiarity with the multiple policies, standards, systems, and organizations within the pharmaceutical industry, to minimize risk of challenges or duplication in implementation.</li><li>Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.</li><li>Minimum of 8 years’ experience with increasing responsibility delivering digital solutions, products, and services.</li><li>Professional certifications in engineering leadership are a plus.</li><li>Demonstrable experience operating in a DevOps environment.</li><li>Proven capability handling large scale, enterprise software delivery in a global 24/7 environment.</li></ul>At a technical level, we are looking for engineers with qualifications and expertise in the following areas:<ul><li>Experience driving and participating in technical discovery to architect and deliver solutions that meet program business objectives.</li><li>Systems thinking experience demonstrated by architecting complex solutions that require integrating multiple solutions.</li><li>Demonstrated hands-on experience using Salesforce Data Cloud, Marketing Cloud, AWS and Snowflake services to build real-life large-scaled solutions.</li><li>Understanding of CI/CD practices, RESTful APIs, integration patterns, microservice patterns and other areas of interest to modern software development.</li><li>Excellent experience with API-led development using Postman and Open API 3.0 is a must.</li><li>Excellent experience with Agile team processes, including Scrum and Kanban delivery - we enjoy working with lean methods.</li><li>Experience with the types of process problems that come when trying to build complex, new applications and comfortable when things are uncertain and require problem solving.</li><li>Excellent experience estimating complex technical stories and breaking them down.</li><li>Strong written and spoken English with excellent asynchronous collaboration and communication.</li></ul> Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTSThis is a global role, with a vendor whose leadership is largely based in North America. Travel therefore may be required from time to time.&nbsp;&nbsp;Attendance at meetings in the Eastern US timezone will be required.

Director, Principal Engineer, Marketing CRM Platform

The Order to Cash Collections Analyst will form part of a virtual Global O2C Collections team reporting under the Global O2C Collections Director, Jennifer Strecker. The successful candidate will be responsible for the performance of activities such as Customer Collections and dunning, customer account management, query and dispute management. Completion of these activities will ensure that F&amp;GBS continue to support the achievement of working capital objectives and Leadership amongst other key stakeholders will have access to timely, accurate, and complete Order to Cash information. The successful candidate will receive the benefit of working for a stable and very well-established international corporation with a sonorous name and highly established organizational culture. All our colleagues become an important part of our international, friendly and dynamic team. ROLE RESPONSIBILITIES These responsibilities include but are not limited to the following: <ul><li>Proactively analyze AR falling due and delinquent account balances to ensure timely collection of 3rd party receivables. </li></ul><ul><li>Timely execution of customer dunning activities (e.g. outbound calls, emails, letters, etc.) </li></ul><ul><li>Coordinate customer account resolution with internal parties and execute on agreed collection strategies. </li></ul><ul><li>Timely resolution of inbound billing inquiries (calls, emails, letters, etc.,) with respective parties. </li></ul><ul><li>Maintenance of subledger. Process adjustments/write off balances (non-ADA: FX, bank charges, residuals, etc.), manage default accounts (US only) and provide guidance to Cash application on offsets and payment application where required. </li></ul><ul><li>Refund issuance (review, obtain approvals, and confirm). </li></ul><ul><li>Contribute to AR KPI reporting &amp; analysis on performance of AR ledger. </li></ul><ul><li>Research and support resolution of open disputes. Coordinate with relevant internal stakeholders and customerσ to support timely close-out of open disputes. </li></ul><ul><li>Effectively communicate to peers and management with regards to work tasks and deadlines. </li></ul><ul><li>Manage and resolve escalations in a timely manner ensuring appropriate management oversight where necessary. </li></ul><ul><li>Manage time effectively and communicate to peers and management with regards to work tasks, status and deadlines. </li></ul><ul><li>Proactively ensure hand-offs to supporting teams are timely and clearly communicated as part of a virtual Global Collections team i.e. Other regional hubs for Collections, Cash application, Credit Risk COE, AR Accounting &amp; Compliance, G2N etc. </li></ul><ul><li>Maintain receipt records, files and documentation in an organized manner. </li></ul><ul><li>Share audit documentation to support periodic SAP PC control performance and internal/external audit programs. </li></ul><ul><li>Participate in F&amp;GBS Order-to-Cash global initiatives including transformational projects as needed, as a subject matter expert for the area. </li></ul><ul><li>Ensure strong commitment to the control environment through training and review to meet all control and compliance requirements. </li></ul>QUALIFICATIONS Education and Experience <ul><li>Bachelor's Degree, Finance or Economics or Accounting strongly preferred. </li></ul><ul><li>Fluent English and Russian language requirements to support effective engagement with Customers and colleagues/business partners as needed (must have Russian language skills). </li></ul><ul><li>Up to 2 years of experience in Accounts receivable and/or broader Order to Cash function preferred.</li></ul><ul><li>Experience with financial shared services preferred. </li></ul><ul><li>Experience of working in cross-functional and multi-cultural team an advantage. </li></ul><ul><li>Ability to work in a high-performing team environment. </li></ul><ul><li>Strong interpersonal skills and ability to communicate with diverse groups and individuals. </li></ul><ul><li>Demonstrated ability to work on own initiative. </li></ul><ul><li>Strong verbal and written communication skills. </li></ul><ul><li>Strong business acumen and professionalism with the ability to interface effectively with all levels of management and operations colleagues in all applicable Pfizer Finance and business functional areas </li></ul>Technical Skills Requirements <ul><li>Proficiency in PC skills (MS Excel, Word, PowerPoint, Teams) required </li></ul><ul><li>SAP ERP system experience preferred including FSCM Collections, Dispute Mgt, S4 Hana, Power BI and ISC</li></ul>Please apply by sending your CV and a motivational letter in English Work Location Assignment:&nbsp;Hybrid

Global O2C Collections Analyst & Dispute Mgt - Russian Language (12 months fixed term)

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global o2c collections analyst & dispute mgt - russian language (12 months fixed term)

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