Εταιρικές Πωλήσεις

Πληροφορική

Κέντρο Εξυπηρέτησης / Call Center

Ανθρώπινο Δυναμικό / HR

Τουρισμός / Ξενοδοχεία

Χρηματοοικονομικά

Αποθήκη / Logistics

Εμπόριο Λιανικής

Επαγγέλματα Υγείας

Κατασκευαστικός Κλάδος / Τεχνικά Επαγγέλματα

Marketing

Βιομηχανική Παραγωγή

Γραμματειακή Υποστήριξη

Τέχνες / Πολιτισμός

Φροντίδα Κτιρίων / Σπιτιών

Διοίκηση Επιχειρήσεων

Νομικές Υπηρεσίες

LastWeek

LastThreeDays

Today

Aoristou

FullTime

OnSite

We are seeking for a Corporate Customer Support Officer to join our&nbsp;Business Center&nbsp;(BC) in&nbsp;Thessaloniki,&nbsp;part of our Commercial Banking operations within Corporate &amp; Investment Banking.By joining this role, you’ll act as a point of reference for the BC Relationship Managers on administrative, operational, and organizational matters to ensure the smooth and efficient operation of the unit, ensuring prompt and exemplary customer service and fostering trust-based relationships with clients.&nbsp;&nbsp;Your key responsibilities will be:<ul><li>Client onboarding and product activation (accounts, cards, e-banking).</li><li>Collect, maintain, and update client data in internal systems (KYC, CRM, AML, etc.).</li><li>Support Relationship Managers with administrative tasks, regular &amp; ad hoc reporting requests and client follow-ups.&nbsp;Provide accurate and complete information to clients.</li><li>Limit implementation and execution, which involves coordinating loan processes, including collection, and forwarding of required documents, disbursements, rollovers, monitoring case progress, collaborating with various internal or external parties, communicating with clients.</li><li>Monitor client obligations, follow up on overdue items, inform Relationship Managers.</li><li>Handle client requests (imports/exports, payments, e-banking issues), in collaboration with central units and retail branches.</li><li>Ensure compliance with bank guidelines, procedures, and policies.&nbsp;</li><li>Collaborate with internal units to resolve client issues efficiently.</li></ul>&nbsp;&nbsp;You will be a great candidate if you:<ul><li>Have 3 to 5 years of relevant professional experience within an established organization in Banking (corporate finance divisions), or consulting industry.</li><li>Hold a bachelor’s and postgraduate degrees in Finance, Business, or a quantitative field of study.</li><li>Are experienced in onboarding, kyc &amp; loan documentation procedures.</li><li>Have solid understanding and interest in corporate banking.</li><li>Are good in the MS Office suite.</li><li>Are fluent in the English language.</li><li>Have strong interpersonal and communication skills, collaborative spirit, agility, and can-do attitude.</li></ul>&nbsp;&nbsp;What’s in it for you:<ul><li>Competitive remuneration.&nbsp;</li><li>Learning &amp; Development:&nbsp;</li></ul><ul><li></li></ul><ul><li>Access Unlimited LinkedIn Learnings, international training methodologies&nbsp;</li><li>Upskilling, Professional development and career guidance from successful executives.   &nbsp;</li><li>Identification and Utilization of Talent Pool through a structured Talent Management process.  &nbsp;&nbsp;</li></ul><ul><li>Wellbeing:&nbsp;</li></ul><ul><li></li></ul><ul><li>Premium Health &amp; Life insurance for you, your partner and/or your family and mental health support. &nbsp;</li><li>Pension plan to support your plans and future financial expectations.  &nbsp;</li><li>Team building &amp; wellbeing activities.  &nbsp;</li><li>Potential Extra days of annual leave (Winter Bonus).   &nbsp;&nbsp;</li><li>Engage in volunteering activities through our TeamUp program.&nbsp;</li></ul><ul><li>Extra Benefits:</li></ul><ul><li></li></ul><ul><li>Exclusive discounts at partner stores.  &nbsp;</li><li>Staff pricing for banking products.  &nbsp;</li><li>Nursery and summer camp allowance for your little ones.  &nbsp;</li></ul>

Corporate Customer Support Officer_BC inThessaloniki

Your skills<ul><li>5+ years of previous working experience (or equivalent) in sales and/or account management in IT/TelCom area</li><li>C1+ English &amp; German</li><li>Strong skills in PowerPoint, Word, and Excel</li><li>Excellent communication and negotiations skills</li><li>Strong ownership, resilience and goal-orientation</li><li>Willingness to travel internationally (typically twice a month)</li><li>Proven success in closing complex deals, ideally in global environments</li></ul>Your tasksWe’re looking for a dynamic Account &amp; Bid Manager to join our team and help drive strategic client relationships and solution-oriented sales. If you thrive in global environments and enjoy working across teams to deliver impactful&nbsp;offers, this role is for you.<ul><li>Manage relationships with key clients and act as their main contact</li><li>Understand client needs and create tailored, solution-based offers (e.g. Device as a Service)</li><li>Lead the full sales cycle – from opportunity identification to contract negotiation</li><li>Collaborate with internal teams (Bid Management, Delivery, Solution Architects)</li></ul>&nbsp;&nbsp;&nbsp;Be part of usHemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.Your benefits<ul><li>Buddy program</li><li>Cafeteria</li><li>Company events</li><li>International job opportunities</li><li>Mobile working</li><li>Onboarding program</li><li>Staff discounts</li><li>Unlimited employment contract</li></ul>

German Account & Bid Management

Αναζητούμε Back Office Υπάλληλο με εμπειρία στον κλάδο των Τηλεπικοινωνιών.&nbsp;Περιγραφή ΘέσηςΟ/η υποψήφιος/α θα αναλάβει:<ul><li>Καταχώρηση αιτήσεων και διαχείριση συμβολαίων</li><li>Αποστολή εγγράφων</li></ul>&nbsp;Απαραίτητα Προσόντα<ul><li>Απόφοιτος ΑΕΙ / ΤΕΙ / ΙΕΚ ή Λυκείου</li><li>Άριστη γνώση Η/Υ και MS Office</li><li>Προϋπηρεσία σε τμήμα Back Office τηλεπικοινωνίες</li><li>Γρήγορη πληκτρολόγηση</li></ul>&nbsp;Επιθυμητές Δεξιότητες<ul><li>Ικανότητα διαχείρισης πολλαπλών εργασιών</li><li>Οργανωτικότητα και προσοχή στη λεπτομέρεια</li><li>Επαγγελματισμός, συνέπεια και υπευθυνότητα</li><li>Δυνατότητα εργασίας σε ομαδικό περιβάλλον</li></ul>&nbsp;📩 Αν ενδιαφέρεστε να γίνετε μέλος της ομάδας μας, στείλτε το βιογραφικό σας άμεσα.

Back Office Υπάλληλο με εμπειρία στον κλάδο των Τηλεπικοινωνιών

Θα είσαι ο συνδετικός κρίκος με τους υφιστάμενους πελάτες μεγάλης αλυσίδας λιανικής πώλησης ηλεκτρονικών και ηλεκτρικών ειδών με πανελλαδικό δίκτυο, παρέχοντας εξατομικευμένη υποστήριξη και προτείνοντας λύσεις που βελτιώνουν την εμπειρία τους με τα προϊόντα μας.Τι αναζητούμε:<ul><li>Άριστες επικοινωνιακές δεξιότητες: Να μπορείς να ακούς ενεργά, να εκφράζεσαι καθαρά και να χτίζεις σχέσεις εμπιστοσύνης με τους πελάτες.</li><li>Προσανατολισμός στο αποτέλεσμα: Να έχεις διάθεση για επίτευξη στόχων και να εργάζεσαι με μεθοδικότητα.</li><li>Θετική στάση και επαγγελματισμός: Να είσαι ευγενικός/ή, υπομονετικός/ή και να διαχειρίζεσαι αποτελεσματικά τις αντιρρήσεις.</li><li>Εμπειρία στην τηλεφωνική εξυπηρέτηση/επικοινωνία θα εκτιμηθεί</li></ul>Τι προσφέρουμε:<ul><li>Σύμβαση αορίστου χρόνου.</li><li>Σταθερό πρωινό ωράριο (5νθημερο)</li><li>Ανταγωνιστικό πακέτο αποδοχών: Βασικός μισθός, με προσαύξηση ανάλογα με τις τριετίες σου.</li><li>Δυναμικό και υποστηρικτικό περιβάλλον εργασίας.</li><li>Ευκαιρίες εξέλιξης εντός της εταιρείας.</li></ul>&nbsp;Θέλεις να γίνεις μέρος της ομάδας μας;Στείλε μας το βιογραφικό σου σήμερα και ας ξεκινήσουμε μια επιτυχημένη συνεργασία!

Σύμβουλοι Διαχείρισης Υφιστάμενου Πελατολογίου

Your potential has a place here with TTEC’s award-winning employment experience. As a Dutch-English Travel Customer Service in support of Booking.com working on site in Athens, Greece, you’ll be a part of bringing humanity to business. #experienceTTECWhat You’ll be Doing&nbsp; Looking to build or level-up your career in the travel industry? Whether it’s getting answers for customers quickly, consulting on products or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. Turn your passion for travel into action in customer service helping people find great places to stay and creating unique travel experiences.&nbsp;During a Typical Day, You’ll&nbsp;<ul><li>Answer incoming communications from customers &nbsp;</li><li>Conduct research to provide answers for customers to resolve their issues&nbsp;</li><li>Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.&nbsp;</li><li>Provide accurate, valid, and complete information by using the right tools, methods, and processes. &nbsp;</li><li>Ensure a high level of partner service and a positive partner experience &nbsp;</li></ul>What You Bring to the Role&nbsp;<ul><li>Fluent in Dutch and English&nbsp;</li><li>High school diploma or equivalent &nbsp;</li><li>6 months or more experience in customer service, hospitality, retail or F&amp;B service</li><li>Recognize, apply and explain your product or service knowledge &nbsp;</li><li>Computer savvy&nbsp;</li><li>High speed internet in your quiet home work environment</li><li>Greece resident or ability to relocate&nbsp;and gain work authorization expediently to Greece</li></ul>What You Can Expect&nbsp;<ul><li>Knowledgeable, encouraging, supporting and present leadership&nbsp;</li><li>Diverse and community minded organization&nbsp;</li><li>Career-growth and lots of learning opportunities for aspiring minds&nbsp;</li><li>25 days annual leave per year &nbsp;</li><li>Relocation assistance available&nbsp;</li><li>Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand doesn't come along every day&nbsp;</li><li>And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you&nbsp;</li></ul>A Bit More About Your Role&nbsp; We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.&nbsp;You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.&nbsp;

Dutch -English Travel Customer Service in support of Booking.com

The Senior Quality Manager oversees the strategic direction, leadership, and performance of the Quality department across the EMEA region. This role is responsible for driving regional quality initiatives, aligning with global strategies, and ensuring consistent delivery of client and business expectations across multiple sites and lines of business. The Senior Quality Manager acts as a senior partner to Operations, Learning &amp; Development, and Client stakeholders, ensuring quality strategies directly support overall business goals.What you will be doing:•&nbsp;&nbsp;&nbsp;&nbsp;Provide strategic leadership and oversight for all Quality functions across the EMEA region, ensuring consistency, scalability, and alignment with global initiatives. •&nbsp;&nbsp;&nbsp;&nbsp;Partner with senior Operations and L&amp;D leaders to define, execute, and continuously refine the regional quality strategy. •&nbsp;&nbsp;&nbsp;&nbsp;Drive standardization of processes, calibration practices, and best practice sharing across sites and lines of business. •&nbsp;&nbsp;&nbsp;&nbsp;Lead the design and delivery of innovative quality policies and initiatives that elevate customer experience and operational efficiency. •&nbsp;&nbsp;&nbsp;&nbsp;Oversee regional reporting and analytics, using insights to influence strategy and performance management at both site and regional level. •&nbsp;&nbsp;&nbsp;&nbsp;Mentor and develop Quality Managers and Supervisors across EMEA, ensuring a strong leadership pipeline and effective succession planning. •&nbsp;&nbsp;&nbsp;&nbsp;Represent the EMEA Quality function in global and client-facing forums, ensuring the region’s voice and needs are clearly communicated and addressed. •&nbsp;&nbsp;&nbsp;&nbsp;Drive proactive identification and mitigation of risks related to quality delivery, client expectations, and compliance. •&nbsp;&nbsp;&nbsp;&nbsp;Build a high-performance, collaborative culture within the Quality organization, emphasizing engagement, innovation, and accountability.Key Performance Objectives1.&nbsp;&nbsp;&nbsp;&nbsp;Achieve and exceed client and regional quality goals (e.g., CSAT, QA metrics, effort scores). 2.&nbsp;&nbsp;&nbsp;&nbsp;Ensure alignment between EMEA Quality strategy and global account strategy, actively contributing to quarterly and annual business planning. 3.&nbsp;&nbsp;&nbsp;&nbsp;Maintain strong and trusted client partnerships at senior levels through proactive communication, solution-oriented insights, and joint initiatives. 4.&nbsp;&nbsp;&nbsp;&nbsp;Ensure Quality Manager and Supervisor teams across the region consistently deliver on operational and client expectations. 5.&nbsp;&nbsp;&nbsp;&nbsp;Drive continuous improvement by leveraging analytics (Power BI, Qualtrics, etc.) to inform decision-making and influence operational outcomes. 6.&nbsp;&nbsp;&nbsp;&nbsp;Ensure readiness and successful delivery of business reviews (WBRs, MBRs, QBRs) and other client-facing sessions 7.&nbsp;&nbsp;&nbsp;&nbsp;Establish and maintain a strong succession planning framework to build future leadership capability within EMEA Quality.What Skills you will need:•&nbsp;&nbsp;&nbsp;&nbsp;Extensive experience in quality leadership, preferably in a BPO or large-scale, multi-site environment. •&nbsp;&nbsp;&nbsp;&nbsp;Strong knowledge of customer experience metrics, quality methodologies, and operational alignment. •&nbsp;&nbsp;&nbsp;&nbsp;Excellent interpersonal and communication skills, with proven success in managing senior client relationships. •&nbsp;&nbsp;&nbsp;&nbsp;Advanced analytical and reporting capabilities with expertise in tools such as MS Office (Excel, Outlook, PowerPoint), Power BI, Oracle, and experience with Qualtrics or other automated quality monitoring platforms.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated ability to lead and influence across regions, cultures, and functions. •&nbsp;&nbsp;&nbsp;&nbsp;High level of integrity, judgment, and decision-making capability. •&nbsp;&nbsp;&nbsp;&nbsp;Strong problem-solving and action-planning skills in dynamic, fast-paced environments. •&nbsp;&nbsp;&nbsp;&nbsp;Proficient English, both written and verbal (additional European languages are an advantage).&nbsp; Preferred Leadership Skills and Education •&nbsp;&nbsp;&nbsp;&nbsp;Proven ability to inspire, develop, and retain senior managers and high-performing teams. •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated expertise in change management, strategic planning, and cross-functional leadership. •&nbsp;&nbsp;&nbsp;&nbsp;Strong emotional intelligence and ability to build inclusive, collaborative environments across diverse geographies. •&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s degree in Business Administration, Quality Management, or related field (Master’s preferred). •&nbsp;&nbsp;&nbsp;&nbsp;Relevant certifications such as Six Sigma, Lean Management, or similar highly valued.

Senior Quality Assurance Manager

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a&nbsp; Spanish - Business Development Sales Representative working on site in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What You’ll be Doing Are you results focused and love to help others? Have a passion to maximize sales opportunities? As Business Development Sales Representative, your daily responsibilities will encompass prospecting, proactively engaging with leads, qualifying opportunities, and skillfully closing deals. Additionally, you will have the opportunity to leverage your expertise to upsell and cross sell to our valued existing clients, driving additional revenue and fostering long-term relationships.&nbsp;During a Typical Day, You’ll<ul><li>Proactively identify and research potential customers in the target market through various channels, including cold calling, outbound prospecting, social media</li><li>Engage with leads to assess their needs, pain points, and fit for the company's products or services. Conduct thorough qualification and discovery conversations to understand their requirements and determine if there is a potential opportunity</li><li>Initiate contact with through personalized and compelling communication, including phone calls, emails, and social media interactions</li><li>Build rapport, establish credibility, and nurture relationships with prospects to move them through the sales funnel</li></ul>What You Bring to the Role<ul><li>1+ years of applied sales experience</li><li>Experience in prospecting, lead qualification, generating new business opportunities, upselling and cross selling &nbsp;</li><li>Excellent verbal and written communication skills in Spanish</li><li>Ability to effectively articulate value propositions, engage prospects, and build rapport over various channels such as phone, email, and social media</li><li>Understanding customer pain points, addressing objections, and positioning solutions to effectively nurture leads through the sales funnel</li><li>Being a collaborative Team Player, competent in working collaboratively with sales teams and other stakeholders</li><li>Confidence in utilizing sales development tools and CRM systems</li></ul>What You Can Expect<ul><li>Consistent workweek from Monday to Friday, enabling a healthy work-life balance</li><li>Inclusive culture and community focus, we foster inclusivity and encourage community engagement</li><li>Individualized career growth and development which means if its important to you, its important to us.&nbsp; Yes, you'll receive the training and support you need to succeed in this role... and there's more.&nbsp; You wish to be a leader in the future, we've got the skills.&nbsp; Want to develop a particular skill? We have 1000s of free courses you can take any time.&nbsp; Coaches, mentors, leaders, and peer-to-peer resource groups help support you where you need it.</li><li>Competitive compensation package based on work experience (salary corresponding to skills and expertise), performance-based bonuses, as well as compensation for any existing notice period to facilitate smooth transition and integration.</li><li>25 days Paid Time Off (PTO) allowing you to recharge and rejuvenate, tuition reimbursement, private health insurance and meal vouchers to enhance your workday experience</li><li>Visit https://mybenefits.ttec.com for more information.</li></ul>A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.You'll report to Team Lead or Sales Manager. You'll play an essential role in our sales cycle by qualifying leads and initiating contact with potential customers.

Spanish Business Development Sales Representative

What You’ll Do Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team.You’ll report to the Operations Manager. We’re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.During a Typical Day, You’ll· Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects· Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.· Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed· Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes· Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancyWhat You Bring to the Role&nbsp;· Associate degree, technical school, or equivalent work experience· Utilize time management skills for priority tasks to make informed decisions, ensuring timely and decisive action· Engage and support your team while focusing on the overall team performance in a dynamic environment· Demonstrate empathetic leadership by maintaining composure and professionalism while handling conflicts with diverse team members· Customer-focused mindset to support high standards of accountability, facilitating effective communication, and providing support, helping to maintain a realistic outlook.· Comfortable with computer systemsWhat You Can Expect&nbsp;· Supportive of your career and professional development· An inclusive culture and community minded organization where giving back is encouraged· A global team of curious lifelong learners guided by our company values· Ask us about our paid time off (PTO) and wellness and healthcare benefits· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) .Visit https://mybenefits.ttec.com/ for more information.

German Speaking Team Lead, Service Delivery - Bilingual

You’ll evaluate and analyze customer interactions, then provide feedback and training to improve the customer experience and satisfaction scores. While evaluating customer contacts with your active listening and observation skills, you’ll pinpoint areas for improvement and ensure the team delivers accurate product information . From there, you’ll use your honest and empathetic manner to motivate individual team members through engaging training and offering best practice to help them succeed in quality customer experience in every contact. You'll report to the Ops Manager. You’ll contribute to the success of the customer experience as well as the overall success of the team.· Use your thorough knowledge and understanding of client specific contact handling processes and product knowledge requirements to prepare reports/feedback. · Review agents’ conversations across all contact touchpoints to measure teams’ performance and track customer support quality. · Bring your excellent time management and organizational skills to manage multiple, complex, on‐going tasks. · Provide feedback in an open and empathetic conversation with team members to train and cover topics related to customer handling processes. · Contribute towards process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support. · Contribute to QA calibration sessions to evaluate agent performance. · Ensures communication is effectively delivered and appropriately addresses all quality concerns. · Serve as an intermediary for escalations from agents and customers. · Report support teams’ performance to supervisors and maintain monthly performance logs. · Implement and ensure compliance with the company’s policies on customer service quality. · Identify process improvement opportunities to update SOPs. · Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies. · Support onboarding processes and new hire’s training. · Review agents’ conversations across all contact touchpoints to measure teams’ performance and track customer support quality.· Maintain and improve product knowledge be of contact center performance and functional requirements.What You Bring to the Role· Associate degree, technical school or equivalent work experience. · Engage and support in making sure the team has the proper tools to accomplish day-to-day tasks. · Consistently mentor and inspire others. · Significant customer service and contact center experience. · Understanding, interpreting, and manipulating data for reportingWhat You Can Expect· Supportive of your career and professional development · An inclusive culture and community minded organization where giving back is encouraged · A global team of curious lifelong learners guided by our company values · Ask us about our paid time off (PTO) and wellness and healthcare benefits · And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

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