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SKY express, the fastest-growing Greek airline, is currently seeking for ambitious Call Center Agents living in Thessaloniki who will join remotely our Call Center team and will carry out administration tasks and high-quality services. The ideal candidate will be self-motivated and an excellent listener who will commit himself to exceed our customers’ expectations. Key responsibilities:<ul><li>Respond to customers’ needs through e-mails and inbound calls</li><li>Book tickets</li><li>Perform booking changes and ticket cancellations</li><li>Provide information to customers, agents, and airport stations</li></ul>Skill set:<ul><li>Customer oriented</li><li>Communication and negotiation skills</li><li>Result driven</li><li>Ability to work under pressure</li><li>Multi-tasking</li><li>Team player</li></ul>Requirements:<ul><li>Experience in Customer Service</li><li>Excellent command of the Greek &amp; English language</li><li>PC knowledge</li><li>A quiet place to work at home with a strong internet connection</li></ul>A Bachelor’s degree and knowledge of any foreign language will be considered an advantage.If you consider yourself an enthusiastic professional that wishes to become a part of the fastest – growing and greenest Greek airline, please send us your CV.Applicants are requested to attach their CVs in PDF format ONLY.The personal data collected will be used for recruitment purposes only. Personal data of unsuccessful applications will be deleted. Please note that only candidates who meet the requirements of a relevant job description shall be contacted. Candidates not notified within 8 weeks may consider their application unsuccessful.Candidates who will be contacted, may be asked for further information as part of our screening process.

REMOTE CALL CENTER AGENT (Thessaloniki based)

We are seeking a highly skilled Senior AI Engineer to join our team.In this role, you will contribute to the development of advanced AI solutions for a variety of business domains. You will collaborate with cross-functional teams and clients to deliver impactful, scalable, and innovative AI-driven products. #LI-YAROSLAVADIAKOVAResponsibilities<ul><li>Design, implement, and maintain end-to-end AI applications, including chatbots, Q&amp;A platforms, and agent workflows</li><li>Work directly with clients to understand requirements, identify opportunities, and recommend LLM-driven solutions</li><li>Develop and manage robust data pipelines, prompt strategies, and datasets to support effective and accurate AI models</li><li>Evaluate and refine AI system performance to ensure outputs are accurate, secure, scalable, and compliant with industry regulations</li><li>Conduct research and rapid prototyping to validate technical feasibility and demonstrate business value of AI solutions</li><li>Stay up to date with evolving LLM technologies, frameworks, and methodologies to continuously improve solutions and client outcomes</li></ul>Requirements<ul><li>At least 3 years of experience in AI engineering or a related field</li><li>Strong proficiency in Python and experience with web frameworks such as FastAPI or similar</li><li>Understanding of the AI application development lifecycle, from design to deployment</li><li>Experience with rapid UI prototyping using tools like Streamlit, Gradio, or similar frameworks</li><li>Familiarity with major LLM platforms and APIs, including OpenAI, Anthropic, Amazon Bedrock, Gemini, and related frameworks such as LangGraph, LlamaIndex, and Strands Agents</li><li>Knowledge of advanced AI integration patterns, including Retrieval-Augmented Generation (RAG) and agent-based architectures</li><li>Experience deploying AI solutions at scale, with a focus on performance, cost-efficiency, and maintainability</li><li>Ability to evaluate generative AI quality using metrics such as retrieval and classification scores, as well as LLM-based evaluation methods</li><li>Proven track record in delivering ML-based solutions and AI engineering projects</li><li>Strong problem-solving skills and attention to detail</li><li>Excellent communication, collaboration, and interpersonal skills</li><li>Fluent English skills (written and spoken) at a B2+ level or higher</li></ul>Nice to have<ul><li>Experience designing experiments, conducting A/B tests, and iterating on models based on user feedback</li><li>Understanding of retrieval systems, including keyword search, vector search, embeddings, and ranking algorithms</li><li>Familiarity with emerging protocols such as MCP, A2A, ACP, and others</li><li>Experience deploying to cloud AI platforms like Azure OpenAI, Amazon Bedrock, GCP Vertex AI, or on-premise solutions such as vLLM</li><li>Experience with enterprise AI platforms, including AWS AgentCore, Databricks AgentBricks, Google Agents Space, or Azure AI Foundry</li><li>Experience with observability and monitoring tools and frameworks for AI systems</li></ul>We offer<ul><li>For your comfortable work:<ul><li>Remote and hybrid work opportunities</li><li>Option to work from our centrally located office in Athens</li><li>Corporate laptop provided</li><li>Private health insurance</li><li>Meal vouchers / restaurant tickets</li><li>My Benefit card (264€/year)</li><li>Monthly public transportation card</li></ul></li><li>For your growth:<ul><li>Global and diverse client portfolio, large-scale projects, and trendy technologies</li><li>Diverse multicultural, multi-functional, and multilingual work environment</li><li>Opportunity to contribute to internal and open-source products</li><li>Outstanding career development opportunities with a transparent career path and a roadmap to accelerate your journey</li><li>Possibility to create a Personal Development Plan from the first day in the company</li><li>Numerous opportunities for self-development: hard &amp; soft skills internal training courses, mentoring programs, and unlimited access to LinkedIn Learning courses, external e-Libraries</li><li>Certification opportunities</li><li>Knowledge-sharing with colleagues from EPAM's global tech and non-technical communities</li><li>Language courses</li></ul></li></ul>

Senior AI Engineer Remote

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remote call center agent (thessaloniki based)

SKY express

senior ai engineer remote

EPAM Global

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