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Wavemaker Hospitality, the leading hotel company in Cyprus and Greece, is expanding its operations. We are looking for an experienced and talented individual for the role of the F&amp;B Controller&nbsp;for the award-winning 5* Atlantica Beach Resort Hotel in&nbsp;Kos&nbsp;island.Basic knowledge requirements &amp; skills:<ul><li>College/University Diploma/Degree</li><li>Fluent in English</li><li>Previous Hotel Operations background will be considered as an advantage</li><li>Basic knowledge of hotel systems (POS, Stock Control, Time recording System)</li><li>Basic IT knowledge</li><li>Good communication and organisational skills</li></ul>&nbsp;Basic F&amp;B Control duties:<ul><li>Monthly Stock takes</li><li>Entry of physical stocks and issue of stock control reports</li><li>Cost Control</li><li>Menu costings</li><li>Monthly F&amp;B Result’s preparation</li><li>Check for compliance of all control procedures</li><li>Hotel Software Systems basic checks</li><li>Point of Sales (manage and maintenance)</li><li>Front Office and Reservations Software</li><li>Time recording system control</li><li>ERP (Stock control)</li><li>Inventory system hardware equipment and licenses entries.</li></ul>

F&B Controller

We are looking for an experienced and talented individual as a Guest Relation Executive to join the awarded-winning 5* Atlantica Belvedere in Kos island for the season 2025.As a Guest Relations Executive, you will be responsible for providing exceptional customer service to hotel guests, addressing their needs and ensuring a positive experience throughout their stay. You will liaise between guests and various hotel departments to fulfil requests and resolve issues promptly.Responsibilities&nbsp;Welcome guests upon arrival, assist with check-in, and provide information about hotel services and amenities.<ul><li>Work closely with other departments to ensure seamless coordination in handling reservations.</li><li>Address and resolve any concerns or complaints promptly and effectively.</li><li>Act as a liaison between guests and other departments to ensure prompt resolution of problems.</li><li>Respond to guest inquiries, requests, and concerns professionally and courteously.</li><li>Anticipate and fulfil guest needs to enhance their overall experience.</li><li>Monitor guest feedback and reviews, respond to comments, and take proactive steps to address and eliminate potential issues.</li><li>Maintain clear and open communication with other hotel departments to ensure seamless guest experiences.</li><li>Support the Guest Relations Manager in maintaining all information and data up to date in the CRM and Loyalty Club system</li><li>Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.</li><li>Handle emergencies or crises, ensuring the safety and well-being of guests.</li><li>Ensure compliance with all company policies and procedures, including health and safety regulations, data protection, and security procedures.</li></ul>Requirements<ul><li>Bachelor's degree in hospitality or business administration, or related field.</li><li>Previous experience in a guest service or front desk role is desirable.</li><li>Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and other stakeholders.</li><li>Strong organizational, time-management skills, problem-solving and decision-making skills, with the ability to handle complex and/or escalated guest issues and find creative solutions</li><li>Knowledge of hospitality industry best practices, including customer service and guest experience.</li><li>Fluent in English &amp; German; additional languages a plus.</li><li>Familiarity with hotel reservation systems.</li></ul>Benefits<ul><li>Competitive salary and other benefits (as per local legislation)</li><li>Advanced opportunities for professional growth</li><li>Accommodation (if necessary) and board</li><li>Participation in educational programs</li><li>Diverse and multicultural environments</li><li>Professional skills development</li></ul>&nbsp;

Guest Relations Executive | German speaker

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f&b controller

Wavemaker Hospitality

guest relations executive | german speaker

Wavemaker Hospitality