rooms division manager

At KOIA, we redefine luxury by harmonizing sophistication with the ancient wellness principles of Hippocrates. Nestled in the breathtaking landscapes of Kos, our resort is a sanctuary for guests seeking holistic well-being and rejuvenation. KOIA is more than a destination; it is a philosophy that emphasizes balance, sustainability and personalized care.

As a Rooms Division Manager at KOIA, you’ll lead a dynamic team dedicated to delivering seamless service across multiple departments. With a focus on guest satisfaction, operational efficiency, and team collaboration, you’ll play a vital role in shaping the KOIA experience.

What you will be doing 

Your role in shaping the KOIA experience

As the Rooms Division Manager, you’ll oversee the daily operations of the Rooms Division, ensuring every guest enjoys a flawless experience from check-in to check-out. You’ll lead and inspire your team to achieve exceptional service standards, drive sales, and maintain KOIA’s reputation for excellence.

Key responsibilities:

• Supervise operations across Front Office, Housekeeping, Reservations, and Spa.

• Develop strategies with management to improve operations and guest experiences.

• Prepare performance reports on occupancy and satisfaction metrics.

• Review guest accounts and invoices for accuracy.

• Manage billing and room allocations to optimize occupancy.

• Address guest inquiries and complaints professionally, enhancing overall satisfaction.

• Lead and motivate the front office team to meet sales targets.

• Conduct training sessions to improve team skills and service delivery.

• Monitor team performance and implement strategies to boost results.

What you will bring to the team

Your skills and spirit

We are seeking a passionate and results-driven professional with strong organizational skills and a dedication to exceptional service. The ideal candidate will have:

• Degree in Hospitality or Tourism Management is preferred.

• Minimum of 2 years of experience in a similar role, ideally in a 5-star hotel.

• Excellent command of Greek and English; knowledge of German is highly desirable, with additional languages as a plus.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and internet applications.

• Familiarity with hotel management systems (PMS) as an advantage.

• Strong leadership, communication, and organizational skills.

• Exceptional customer service abilities and a proactive problem-solving approach.

• Experience managing multiple departments (e.g., Front Office, Housekeeping, Reservations, Spa) is highly desirable.

What you will love about working here

Perks that reflect our values

At KOIA, we believe that our team deserves the same care and attention we provide to our guests. That’s why we offer:

• Competitive salary and performance-based incentives.

• Opportunities for career growth and professional development through premium training programs.

• A supportive and inclusive work environment that values your well-being.

• The chance to contribute to our sustainability initiatives and make a meaningful impact.

• An inspiring workplace surrounded by the serene beauty of Kos.

Ready to Apply?

Take the first step toward a rewarding career

If you are ready to be part of a team that elevates hospitality to an art form and shapes extraordinary guest journeys, we warmly welcome you to join us. To apply, please submit your CV and a cover letter detailing your experience and passion for hospitality to [email protected]. 

Together, let’s redefine luxury and craft unforgettable memories.