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Shopify is making enterprise commerce simple. We give high growth, high volume merchants the scalability, reliability and flexibility they need. We believe large merchants should love their commerce platform and we work hard each day to make that happen.Shopify’s Global Accounts team has supported this mission by educating the largest, highest volume, and most complex merchants on what is possible with our platform. Their passion is creating a merchant obsessed evaluation and buying experience that is the envy of the industry.As a Global Accounts Success Manager, your primary responsibility is to ensure the growth of Shopify's largest customers. This entails cultivating strong relationships with key stakeholders, including CEOs, CTOs, VPs, &amp; Directors, at both the parent and individual brand level. Your role will involve providing long-term solutions to Fortune 100 customers by addressing their biggest challenges and helping them achieve their goals.Your role extends beyond mere problem-solving. You will serve as a trusted advisor, guiding customers on the most effective strategies to achieve their goals. This involves offering expert advice on best-in-class ecommerce practices, industry trends, API support, ERP integrations, social commerce strategies, analytics, SEO, and conducting site audits, among other responsibilities. Essentially, you will act as their partner in commerce, assisting them in growing their business. You will also orchestrate across multiple internal teams, bringing together the right people at the right time to deliver high impact solutions for our customers.Responsibilities include<ul><li>Building strong relationships with Fortune 100 customers, taking ownership of elements of the technical discovery process, and identifying growth opportunities.</li><li>Leading and coordinating in-person, annual Executive Business Reviews (EBRs) and virtual Quarterly Business Reviews (QBRs) as well as meaningful onsite engagements.</li><li>Recommending ways to optimize the utilization of the Shopify platform and enhance the overall customer experience.</li><li>Collaborating with internal Shopify teams to develop account strategies, renew contracts, identify qualified leads, and explore opportunities for account expansion.</li><li>Matching customers with top Shopify Partners for custom design and development projects.</li><li>Identifying areas for improvement, including opportunities for product adoption and the implementation of new Shopify features.</li><li>Escalating technical issues to Shopify's support teams when necessary.</li><li>Advocating for customers' needs and requests within internal Shopify teams</li><li>Working cross functionally with sales, success and technical teams to ensure a truly unified customer experience and execution of strategic rigor</li></ul>Qualifications<ul><li>Minimum 10 years of experience in customer success or client management, preferably with enterprise-level clients within a technology/software environment.</li><li>Proven track record of managing Global Accounts, preferably in the luxury or fashion verticals, and consistently achieving targets and exceeding expectations.</li><li>Proficiency in executive presence, strategic vision, business acumen, prospecting, and problem-solving for customers.</li><li>Ability to analyze and improve complex workflows as well as solve strategic problems efficiently.</li><li>Strong understanding of the commerce &amp; ecommerce ecosystem and familiarity with best practices.</li><li>Comfortable diving deep into technical product knowledge and becoming a Shopify product expert.</li><li>Passionate about engaging with people, curious to understand their unique business needs, and capable of showing them how to transform their business.</li><li>Possesses a consultative and solutions-oriented mindset, challenging assumptions and confidently providing recommendations through engaging storytelling.</li><li>Extensive travel will be required both within the EMEA region and internationally</li><li>Excellent communication skills, both verbal and written, enabling you to effectively communicate with individuals at all levels within and outside the organization.</li><li>Proficiency in designing metrics and analyzing data to derive strategic insights.</li></ul>How we workShopify rewards builders with high agency. You’ll have real autonomy, high standards, and a fast pace. We iterate, we challenge each other, and we expect you to take ownership of outcomes—not wait for perfect conditions. If you want comfort and certainty, this won’t fit. If you want responsibility and growth, it will.By applying to this posting, our recruiters and hiring managers across various departments will review your resume for open roles. We aim for you to apply once and have your resume evaluated by multiple teams to ensure the best match for the right roles.

Global Accounts Success Manager

Drive and execute the regional partnership strategies, including channel analytics, localization, adaptation, and evaluation. Identify and negotiate strategic partnerships while maintaining a strong relationship with stakeholders. It also requires swift implementation, activation, and reporting.ResponsibilitiesProject and Partnership Management:<ul><li>Based on insights, develop and implement projects, craft go-to-market strategies in collaboration with global/ local marketing teams and data analytics teams;</li><li>Ensure alignment and effective communication among all stakeholders;</li><li>Proactively identify gaps in business metrics and user behavior trends;</li><li>Set up necessary infrastructure to alert business leaders about emerging trends and patterns;</li><li>Data Analysis and Interpretation:<ul><li>Utilize strong analytical skills to interpret complex data sets and generate actionable insights;</li><li>Digital Marketing Expertise:<ul><li>Possess a deep understanding of various digital marketing channels (Paid, SEO, Lifecycle);</li><li>Familiarity with tools such as Google Analytics, SimilarWeb, MMPs, and social listening tools to monitor and analyze marketing performance;</li><li>Insights Generation:&nbsp;&nbsp;<ul><li>Draw insights from dashboards and metrics to inform business decisions;</li><li>Translate data findings into strategic recommendations for marketing initiatives.</li></ul></li></ul></li></ul></li></ul>Requirements<ul><li>Worked in an international environment, with cross-functional teams and multiple stakeholders;</li><li>Proven experience in business development, partnerships;</li><li>Connections with institutional groups, funds, academics, associations or big consumer brands</li><li>Analytical mindset with the ability to identify and leverage growth opportunities;</li><li>Deep understanding of digital marketing channels and associated analytics tools;</li><li>Exceptional communication, negotiation, and relationship-building skills;</li><li>Ability to translate complex data into clear and actionable business insights;</li><li>Proactive and self-motivated with a keen eye for detail;</li><li>Fluent English is a must;</li></ul>Why Binance• Shape the future with the world’s leading blockchain ecosystem• Collaborate with world-class talent in a user-centric global organization with a flat structure• Tackle unique, fast-paced projects with autonomy in an innovative environment• Thrive in a results-driven workplace with opportunities for career growth and continuous learning• Competitive salary and company benefits• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

EU Regional Partnerships Specialist/Manager

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global accounts success manager

Shopify

eu regional partnerships specialist/manager

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