What you'll do
- Handle client inquiries via live chat, email, and telephone
- Analyze individual clientele and take required actions
- Provide high-level service when handling client inquiries
- Promote available products and services to clients
- Develop and maintain relationships with prospective and existing clients
- Collaborate effectively with other departments
- Contribute to team results by achieving targets
Key requirements
- Arabic fluency and English oral and written proficiency
- Customer inquiry handling and client relationship management
- Live chat, email, and telephone support
- Clientele analysis and product and service promotion
- Communication and interpersonal skills
- Multitasking, organization, and computer literacy
- Business Administration
Benefits
- Attractive remuneration package, an intellectually stimulating work environment, and continuous personal development and international training opportunities.
About the job
We are looking for a passionate and self-motivated professional to join our Customer Experience Team.
The main responsibilities of the position include:
Deal with clients’ inquiries via live chat, email and telephone
Perform personal clientele analysis and take actions as required
Handle client inquiries appropriately and ensure that high level service is provided
Promote available products and services to clients
Develop and maintain excellent relationships with prospective and existing clients
Cooperate effectively with other departments as required
Contribute to team effort by achieving targeted results
Main requirements:
Degree in a business-related field
Client handling experience in the financial services sector is a definite plus
Fluent Arabic speaker with excellent oral and written skills in English
Ability to multitask and maintain a high-level of organization
Outstanding communication and interpersonal skills
Excellent computer literacy
Valid work permit required
Benefit from:
Attractive remuneration package
Intellectually stimulating work environment
Continuous personal development and international training opportunities
About the company
We Give Every Client the Best Possible Trading Experience
Every client, regardless of account size, gets access to the same excellent trading conditions. Everyone who chooses XM has the same opportunity to pursue their investment goals.
Join Us
We pioneered the strict no requotes, no rejections policy that established our reputation. To prevent slippage and keep your strategy aligned with real-time market prices, 99% of all trades are executed in less than one second.
About the company
We Give Every Client the Best Possible Trading Experience
Every client, regardless of account size, gets access to the same excellent trading conditions. Everyone who chooses XM has the same opportunity to pursue their investment goals.
Join Us
We pioneered the strict no requotes, no rejections policy that established our reputation. To prevent slippage and keep your strategy aligned with real-time market prices, 99% of all trades are executed in less than one second.