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As we continue to strengthen our market presence in the retail and VIP segments, we are seeking an experienced and strategic Head of Retail Sales &amp; Customer Experience &nbsp;to lead our commercial growth and elevate our client and intermediary relationships.Role Responsibilities<ul><li>Develop and implement the sales strategy for the Retail segment, aligned with company goals.</li><li>Lead, mentor, and motivate the sales team to achieve targets and optimize performance.</li><li>Identify new business opportunities and design products/services tailored to market needs.</li><li>Build and maintain strong relationships with key partners, intermediaries , and high-value clients.</li><li>Oversee sales planning, forecasting, and reporting to ensure accurate pipeline management.</li><li>Collaborate with internal &amp; external stakeholders including intermediaries to enhance the customer proposition &amp; experience.</li><li>Monitor market trends, competition, and regulatory developments to inform strategic decisions.</li><li>Ensure high standards of service quality and customer satisfaction.</li></ul>Knowledge, Skills &amp; Experience<ul><li>Bachelor’s degree in Business, Finance, Sales, or related field; Master’s degree preferred.</li><li>7+ years of professional experience in sales leadership roles, ideally in insurance, reinsurance, or financial services.</li><li>Proven track record of driving sales growth in Retail and/or VIP segments.</li><li>Proven track record of high level retail customer and intermediary experience.</li><li>Strong leadership and team development capabilities.</li><li>Excellent communication, negotiation, and stakeholder management skills.</li><li>Strategic mindset with strong analytical and commercial acumen.</li><li>Fluency in English; additional languages are a plus.</li></ul>What we offerOur goal is to attract the best of the best and to ensure that our people enjoy their work environment. Thus, we offer our employees a variety of benefits:<ul><li>The opportunity to work in a leading insurance Broker with prominent positioning in the local market</li><li>A competitive compensation package relevant to qualifications</li><li>Continuous training and development opportunities</li><li>Health Insurance plan</li><li>Hybrid Working Model</li></ul>

Job Ads Eurolife Greece, Corporate Sales

head of retail sales & customer experience

Eurolife FFH

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