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Join Shopify as a Technical Account Manager (TAM) and be the primary technical contact for our enterprise merchants in EMEA. In this role, you'll simplify complex environments and take actionable steps to support these merchants, leveraging your extensive knowledge and customer-facing skills. Act as a critical bridge between Shopify and our enterprise merchants, driving product adoption and innovation. You'll work with some of the most influential companies worldwide, helping them harness the power of Shopify to transform their business.Key Responsibilities:<ul><li>Provide strategic technical guidance to merchants, enhancing application health and aligning with business roadmaps.</li><li>Develop and maintain close relationships with merchants, increasing adoption and utilization of Shopify products.</li><li>Lead discussions with senior merchant leadership on technical strategy and incident management.</li><li>Deliver real-time support during high-stakes events and manage cross-functional project timelines.</li><li>Own the technical relationship with strategic clients, advocating for merchant needs to influence the product roadmap.</li><li>Design solutions and demonstrate the platform’s value to technical and non-technical clients.</li><li>Anticipate merchant needs, transitioning from reactive to proactive service delivery.</li><li>Manage on-site engagements, conduct technical health reviews, and support critical launches.</li></ul>Qualifications:<ul><li>Experience in Account Management, Solutions Engineering, or Technical Support, with a background in ecommerce, IT services, sales, consulting, or project management.</li><li>Proven track record working with commerce customers in D2C, Retail, or B2B.</li><li>Solid understanding of technical strategy for commerce businesses.</li><li>Strong communication and project management skills, adept at working with cross-functional teams.</li><li>Ability to travel for customer on-site visits (15-25%).</li><li>Technical proficiency in Observe/Splunk queries, GitHub, SQL/BigQuery, web technologies (HTML, CSS), HTTP Protocol, DNS/Domains, SSL provisioning, RESTful APIs, GraphQL, and JSON/XML.</li><li>Knowledge of Liquid and familiarity with development lifecycles and version control systems (git/Github).</li><li>Experience with Bugsnag and Observe dashboards and understanding of Shopify platform for decision-making.</li></ul>

Technical Account Manager, Enterprise EMEA

Intellectica is seeking a motivated and dynamic&nbsp;Store Network Development Manager&nbsp;on behalf of a rapidly expanding retail chain specializing in convenience goods and take-away coffee. With a strong presence in Northern Greece and ambitious growth plans in Athens, the company is committed to delivering high-quality service and building strong franchise partnerships. Based in Athens, Greece, and reporting to the Athens Regional Lead, the ideal candidate will be responsible for finding, attracting, and evaluating new franchise partners to ensure they align with the company’s vision and smoothly integrate into the network. This role also involves managing franchise-related processes, supporting daily operations, and ensuring the timely execution of new store openings or transfers.Key activities and responsibilities of this role include:<ul><li>Mapping and evaluating areas of interest for new store openings</li><li>Communicating with prospective franchise partners, assessing collaboration potential, and presenting proposals</li><li>Managing and supporting existing franchisees through regular communication, performance monitoring, and operational guidance</li><li>Managing store budgets and goal achievement plans, tracking progress, identifying deviations, and implementing corrective actions</li><li>Coordinating legal and technical pre-inspections of properties and managing findings</li><li>Negotiating lease terms with property owners and renewing lease, sublease, and franchise agreements</li><li>Managing franchise pre-agreements and ensuring smooth integration of new partners into the network</li><li>Collaborating with cross-functional teams to ensure successful store launches and operational consistency</li><li>Monitoring store operations to ensure compliance with company standards, contracts, and training protocols</li><li>Providing advisory support and training to franchise partners and store teams</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s Degree in Economics, Business Administration, or a related field</li><li>At least 7 years of work experience, 4 of which should be in a company with a network of stores (franchise), ideally within the supermarket, convenience retail, or F&amp;B sectors</li><li>Proven experience in B2B sales and franchise development</li><li>Strong commercial acumen with the ability to analyze store-level financial data and KPIs</li><li>Proficient use of MS Office</li><li>Fluent in Greek and English</li><li>Willingness and ability to travel occasionally within the region</li></ul>Core competencies of a successful candidate:<ul><li>Excellent communication and negotiation skills</li><li>Organizational skills with the ability to manage timelines for goal achievement</li><li>Results-oriented with a focus on achieving targets</li><li>Analytical thinking for problem-solving and selection of the optimal solution in each case</li><li>Adaptive and flexible, providing immediate and effective solutions to daily challenges</li><li>Portraying professionalism in handling partner issues</li><li>Taking initiative and working effectively under pressure</li></ul>Apply Now

Store Network Development Manager int-0390

Intellectica is recruiting an experienced and dynamic International Business Development (Exports) Director on behalf of a leading FMCG Group, with a strong heritage in innovative food products and a growing international footprint. Based in Athens, Greece, and reporting directly to the Commercial Director, the successful candidate will play a pivotal role in expanding the company’s presence beyond Greece, driving strategic initiatives to accelerate exports and forge global partnerships. This is an exciting opportunity for a results-driven professional to lead international business development efforts and deliver significant growth in overseas markets.Key activities and responsibilities of this role include:<ul><li>Developing and implementing comprehensive export strategies to enhance the company’s footprint in existing markets and penetrate new international territories</li><li>Identifying and evaluating new business opportunities, partnerships, and distribution channels to drive export growth</li><li>Establishing and nurturing partnerships with international clients, local networks, distributors, retailers, and key stakeholders to maximize product penetration and brand visibility</li><li>Analyzing market trends, customer needs, and competitive landscapes to inform and adjust export plans effectively</li><li>Ensuring compliance with all international trade regulations, export laws, and customs requirements across various regions</li><li>Collaborating closely with supply chain, logistics, marketing and operations teams to ensure efficient and cost-effective delivery of products to international markets</li><li>Leading, mentoring, and developing the export sales team, fostering a results-driven and customer-centric culture</li><li>Monitoring market trends, competitor activities, and regulatory changes to inform strategic decisions and maintain a competitive edge</li><li>Traveling abroad frequently to meet with key clients, explore new markets, and oversee international operations</li><li>Representing the company at international trade fairs, exhibitions, and networking events to promote the brand and secure new business opportunities</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in International Business, International Trade, Marketing, Supply Chain Management, or a related field; an MBA will be a plus</li><li>Proven experience, at least 8 years, in a senior export or international business development role within the FMCG sector</li><li>Experience working across multiple international markets with an understanding of cultural nuances, consumer behaviors, and regulatory requirements to optimize market entry and expansion strategies</li><li>Strong track record of driving export sales growth and entering new international markets</li><li>Familiarity with Microsoft Office Suite</li><li>Fluent in English and Greek (both written and verbal); proficiency in additional languages is a plus</li><li>Willingness to travel abroad frequently to engage with international partners and explore new market opportunities</li></ul>Core competencies of a successful candidate:<ul><li>Excellent communication skills; personable and engaging</li><li>Exceptional negotiation skills; proven ability to negotiate high-value contracts, pricing structures, and distribution agreements while ensuring mutually beneficial outcomes for all parties involved</li><li>Strategic thinker with a proactive approach and a can-do attitude; forward-thinking professional with the ability to anticipate market trends, identify business opportunities, and implement solutions that enhance global sales performance</li><li>Strong leadership skills; capable of motivating, coaching, and developing high-performing teams</li></ul>&nbsp;

International Business Development (Exports) Director int-0438

Job Ads B2b Sales Representative Greece, Corporate Sales - Page 6

technical account manager, enterprise emea

Shopify

store network development manager int-0390

Intellectica

international business development (exports) director int-0438

Intellectica

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