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&nbsp;Τα προσόντα σου για την θέση:<ul><li>Άδεια Εργασίας Security</li><li>Καλή γνώση χρήσης Η/Υ και MS Office – Εξοικείωση με την τεχνολογία</li><li>Δυνατότητα απασχόλησης σε κυλιόμενο ωράριο</li><li>Προσανατολισμός στην εξυπηρέτηση του πελάτη</li><li>Οργανωτικότητα και υπευθυνότητα</li><li>Καλή επικοινωνία σε γραπτό και προφορικό επίπεδο</li><li>Δυνατότητα άμεσης και ορθής αντιμετώπισης κρίσεων</li></ul>&nbsp;&nbsp;Τα καθήκοντα σου:<ul><li>Παρακολούθηση,αξιολόγηση και διαχείριση των εισερχόμενων σημάτων ασφαλείας του Κέντρου Λήψης Σημάτων</li><li>Διαχείριση τηλεφωνικών κλήσεων,έκτακτων περιστατικών και αιτημάτων πελατών της εταιρείας</li><li>Αξιολόγηση οπτικού υλικού για την πλήρη κατανόηση της κατάστασης ασφαλείας και ενεργοποίηση διαδικασιών προς αποτροπή κλοπής/ φθοράς της περιουσίας ή/ και της ζωής του πελάτη</li><li>Παρακολούθηση και χειρισμός ηλεκτρονικού εξοπλισμού ασφάλειας.</li></ul>&nbsp;Η Brink's σου προσφέρει:<ul><li>Σταθερή απασχόληση στον ραγδαία εξελισσόμενο τομέα της παροχής υπηρεσιών ασφάλειας</li><li>Ολοκληρωμένη και συνεχή εκπαίδευση</li><li>Δυνατότητες επαγγελματικής εξέλιξης σε ένα δυναμικό και αξιόπιστο περιβάλλον εργασίας</li></ul>

Χειριστής Κέντρου Λήψης Σημάτων

Λόγω σημαντικής ανάπτυξης στον τομέα των υπηρεσιών επιτήρησης, επιθυμούμε να εντάξουμε άμεσα στην ομάδα του Επιχειρησιακού Κέντρου Ασφαλείας Διαχειριστή Συμβάντων Ασφαλείας&nbsp;(SOC–Security Incidents Administrator)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Περιοχή: Μεταμόρφωση, ΑττικήςΗ θέση αναφέρεται στον προϊστάμενο του Επιχειρησιακού Κέντρου Ασφαλείας και αφορά εργασία είτε πλήρους (πενθήμερης) απασχόλησης σε κυλιόμενες βάρδιες, είτε μερικής (προσαρμοσμένης) απασχόλησης στο 24ωρο&nbsp;Επιχειρησιακό Κέντρο Ασφαλείας.Τα στελέχη του επιχειρησιακού κέντρου εργάζονται σε ομάδες και είναι υπεύθυνα για τη διαχείριση των σημάτων των συστημάτων ασφαλείας με σκοπό την προστασία της ζωής και της περιουσίας των συνδρομητών μας.Αρμοδιότητες Θέσης:<ul><li>Διαχείριση των εισερχομένων από συστήματα ασφάλειας σημάτων στο Επιχειρησιακό Κέντρο Ασφαλείας</li><li>Συν-αξιολόγηση των σημάτων, τυχόν οπτικού υλικού, δεδομένων εκ των τηλεφωνικών επικοινωνιών για την πλήρη κατανόηση της αιτίας και διαβάθμισης του περιστατικού.</li><li>Ενεργοποίηση κατά περίπτωση του κατάλληλου πρωτοκόλλου διαχείρισης προς αποτροπή ή περιορισμού του κινδύνου.</li><li>Διασφάλιση άριστης ικανοποίηση πελατών μέσω της τήρησης των επιχειρησιακών διαδικασιών της ολοκληρωμένης τηλεφωνικής υποστήριξης και ενημέρωσης των συνδρομητών και άλλων εμπλεκόμενων μερών</li><li>Τήρηση των εταιρικών αρχών και αξιών λειτουργίας</li></ul>Απαιτήσεις Θέσης:<ul><li>Οργάνωση, συνέπεια και υπευθυνότητα στην ολοκλήρωση εργασιών.</li><li>Άριστες Επικοινωνιακές Δεξιότητες με πελατοκεντρική προσέγγιση (Επικοινωνία με πελάτες προς ενημέρωση σχετικά με τα ληφθεντα σήματα η και συλλογή σχετικών με το συμβάν δεδομένων).</li><li>Βασικές γνώσεις χειρισμού Η/Υ</li><li>Καλή γνώση της Αγγλικής σε γραπτό και προφορικό λόγο.</li><li>Άδεια υπηρεσιών ασφαλείας (Security) ή πρόθεση απόκτησης της (επιδοτούμενη με προϋποθέσεις από την εταιρεία)</li><li>Σχετική προϋπηρεσία σε Κέντρο Λήψης Σημάτων ή Τηλεφωνική εξυπηρέτηση πελατών σε κλάδο τεχνολογίας θα εκτιμηθεί καθώς και τυχόν εξοικείωση με πρόγραμμα διαχείρισης εισερχομένων σημάτων, κλήσεων ή ticketing</li><li>Σπουδές με τεχνολογική κατεύθυνση όπως Ηλεκτρονικά,, Τηλεπικοινωνίες ή Αυτοματισμούς θα εκτιμηθεί (π.χ. ΙΕΚ, ΤΕΙ, κ.α.)</li></ul>Η εταιρεία προσφέρει:<ul><li>Άριστες συνθήκες εργασίας και εξαιρετική ομάδα στελεχών που πλαισιώνουν την λειτουργία του Επιχειρησιακού Κέντρου</li><li>Σύγχρονο και δυναμικό εργασιακό περιβάλλον</li><li>Υψηλό πακέτο αποδοχών (μισθός, έξτρα αποδοχές) αναλόγως προσόντων</li><li>Ιδιωτική Ασφάλεια</li><li>Μηνιαίο bonus βάσει παραγωγικότητας</li><li>Διαρκή εκπαίδευση και δυνατότητες εξέλιξης</li></ul>Αν επιθυμείτε να γίνετε μέλος στον μεγαλύτερο όμιλο Υπηρεσιών Ασφαλείας που κατέχει ηγετική θέση στην αγορά, διακρίνεστε από συνέπεια, πειθαρχία και επαγγελματισμό, τότε στείλετε το βιογραφικό σας πατώντας το Apply Button και θα επικοινωνήσουμε εμείς μαζί σας!Job requirementsΑπαιτήσεις Θέσης:<ul><li>Σχετική προϋπηρεσία σε Κέντρο Λήψης Σημάτων θα εκτιμηθεί</li><li>Άδεια υπηρεσιών ασφαλείας (Security) -&nbsp;Αν δεν έχετε, θα σας βοηθήσουμε στην απόκτηση της!</li><li>Ιδανική προϋπηρεσία στους τομείς της ηλεκτρονικής ασφάλειας ή σε άλλο κλάδο υψηλής τεχνολογίας με αρμοδιότητες την διαχείριση συστημάτων ασφαλείας ή σε τηλεφωνική εξυπηρέτηση πελατών</li><li>Οργάνωση, συνέπεια και υπευθυνότητα λόγω του αντικειμένου της θέσης εργασίας</li><li>Δυνατότητα λήψης άμεσων αποφάσεων σε περιστατικά με μεγάλη πίεση λόγω του αντικειμένου της θέσης εργασίας</li><li>Άριστες Επικοινωνιακές Δεξιότητες με πελατοκεντρική προσέγγιση (Επικοινωνία με πελάτες και εξωτερικούς συνεργάτες για που αφορούν τα συστήματα ασφαλείας)</li><li>Απόφοιτος σχολής με κατεύθυνση Ηλεκτρολογία, Τηλεπικοινωνίες ή Αυτοματισμούς θα εκτιμηθεί (π.χ. ΙΕΚ, ΤΕΙ, κ.α.)</li><li>γνώση χρήσης πληροφοριακών συστημάτων ERP και εφαρμογών MS Office ή Google workspace (sheets, docs, κ.α.)</li><li>Καλή γνώση της Αγγλικής και Ελληνικης γλώσσας σε γραπτό και προφορικό λόγο</li><li>Ομαδικό πνεύμα εργασίας με εξαιρετικές δεξιότητες οργάνωσης και διαχείρισης χρόνου</li><li>Κάτοχος Ιδίου Μέσου για τη μεταφορά προς και από τις εγκαταστάσεις της Εταιρείας</li></ul>Η εταιρεία προσφέρει:<ul><li>Ικανοποιητικό πακέτο αποδοχών (μισθός, έξτρα αποδοχές, μηνιαίο bonus παραγωγικότητας)</li><li>Δυνατότητες εξέλιξης</li><li>Διαρκή, εκπαίδευση σε θέματα νέων τεχνολογιών</li><li>Άριστες συνθήκες εργασίας</li></ul>Αν επιθυμείτε να κάνετε καριέρα στον μεγαλύτερο όμιλο Υπηρεσιών Ασφαλείας που κατέχει ηγετική θέση στην αγορά και διακρίνεστε από συνέπεια, πειθαρχία και επαγγελματισμό, τότε μπορείτε να αποστείλετε το βιογραφικό σας πατώντας το Apply Button και θα επικοινωνήσουμε εμείς μαζί σας!

Διαχειριστής Συμβάντων Ασφαλείας (SOC–Security Incidents Administrator)

We at&nbsp;Nova, a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for a dynamic IS/ Call Center Systems Specialist&nbsp;to be part of our Call Center Systems team.&nbsp;You have a challenging mission for:&nbsp;ensuring smooth operation, optimization, and high availability of ACD, IVR, dialer, and VoIP systems. You will handle advanced troubleshooting, implement upgrades, support security and capacity planning, and drive continuous improvements in call center technologies.What&nbsp;you will&nbsp;do:<ul><li>Manage and maintain call center systems (ACD, IVR, dialers, VoIP).</li><li>Perform system upgrades, patches, and configuration changes.</li><li>Monitor system performance and ensure high availability.</li><li>Provide second-level and third-level support for system-related issues.</li><li>Diagnose and resolve complex telephony and application problems.</li><li>Collaborate with vendors and internal teams for escalated issues.</li><li>Configure call routing, IVR menus, and agent profiles.</li><li>Optimize workflows and implement new technologies to improve efficiency.</li><li>Prepare technical documentation for internal use.</li><li>Generate performance reports and assist in capacity planning.</li><li>Help ensure compliance with data protection and security standards.</li><li>Support implementation of access controls.</li><li>Assist in planning and deploying new call center technologies.</li><li>Participate in testing and quality assurance for new implementations.</li><li>Stay updated on emerging call center technologies.</li><li>Suggest improvements to enhance system reliability and efficiency.</li></ul>It would be great if you have:<ul><li>A University Degree in relevant field</li><li>3+ years of experience in a similar role</li><li>Previous experience in the telecommunications sector is appreciated</li><li>Basic Knowledge of Contact Center Platforms - Familiarity with tools like Genesys, Avaya, or Cisco (basic navigation and configuration).</li><li>Understanding of Telephony Concepts</li><li>Basic knowledge of VoIP principles, call routing, and queue management.</li><li>Basic knowledge of ASR and NLU technology</li><li>Reporting Basics - Generating standard performance reports (AHT, call volumes) using built-in tools.</li><li>Troubleshooting Fundamentals - Ability to identify and escalate system issues.</li><li>Streamlining workflows for efficiency and cost-effectiveness.</li><li>Ensuring adherence to regulatory standards and internal policies.</li><li>Good communication Skills, clear interaction with team members and vendors.</li><li>Ability to follow troubleshooting guides and escalate effectively.</li><li>Having the capacity to understand the impact of systems on customer experience.</li><li>Willingness to learn new systems and processes quickly.</li></ul>What will you get:<ul><li>Wellness programs to keep yourself fit.</li><li>Mobile voice and data to talk.</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp;for you, friends, family.</li><li>Flexy work from home to balance your life.</li><li>Private Insurance program to check up on your health.</li></ul>

IS/ Call Center Systems Specialist

Ο Όμιλος Affidea, ο μεγαλύτερος πάροχος υπηρεσιών πρωτοβάθμιας υγειονομικής περίθαλψης στην Ευρώπη, στο πλαίσιο της συνεχούς ανάπτυξης των δραστηριοτήτων του, αναζητά Call Center Agent για να ενταχθεί στην ομάδα του Operation Τμήματος και του Τηλεφωνικού Κέντρου, στα κεντρικά μας γραφεία στο Ελληνικό!<ul><li>Διαχείριση εισερχόμενων κλήσεων με σκοπό τον προγραμματισμό ραντεβού για διαγνωστικές εξετάσεις.</li><li>Παροχή πληροφοριών σχετικά με τις υπηρεσίες της εταιρείας.</li><li>Επίλυση αποριών και εξυπηρέτηση ασθενών με συνέπεια και επαγγελματισμό.</li></ul>Job requirements<ul><li>Προϋπηρεσία τουλάχιστον 1 έτους σε αντίστοιχη θέση στον χώρο της υγείας.</li><li>Πολύ καλή χρήση Η/Υ και ευχέρεια σε πληροφοριακά συστήματα.</li><li>Εξαιρετικές επικοινωνιακές δεξιότητες και πελατοκεντρική προσέγγιση.</li><li>Ομαδικό πνεύμα και ικανότητα διαχείρισης πολλαπλών αιτημάτων.</li><li>Δυνατότητα απασχόλησης σε ευέλικτα ωράρια και βάρδιες</li></ul>What we Offer:<ul><li>Σύγχρονο εργασιακό περιβάλλον με υψηλές απαιτήσεις</li><li>Ικανοποιητικό πακέτο αποδοχών</li><li>Ιδιωτική Ασφάλεια Υγείας</li><li>Ένταξη στην εκπτωτική πολιτική των υπηρεσιών του Ομίλου Affidea</li><li>Σταθερότητα και προοπτικές εξέλιξης εντός του οργανισμού</li></ul>

Call Center Agent

We at Nova, are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for vibrant and fast thinking “1st Level B2B Support Engineer – Platinum Technician” to be part of our successful team in our “B2B Support team”.&nbsp;What will you do:<ul><li>Provide first-level technical support to corporate users via phone, email, and ticketing system</li><li>Troubleshoot and resolve hardware, software, and basic network issues</li><li>Manage user accounts, permissions, and password resets (Active Directory)</li><li>Support corporate applications, email systems, VPN, and collaboration tools</li><li>Escalate unresolved or complex issues to 2nd/3rd level support following internal procedures</li><li>Monitor and update incident tickets, ensuring accurate documentation and timely resolution</li><li>Assist with workstation setup, configuration, and onboarding of new employees</li><li>Ensure compliance with IT policies, security standards, and SLAs</li><li>Provide user guidance and basic training on IT systems and tools</li><li>Maintain high levels of customer service and professionalism</li></ul>It would be nice if you have:<ul><li>BSc or MSc in Computer Science, Information Security or related degree&nbsp;</li><li>5 years of experience in a similar field is preferred</li><li>Certifications are desirable (Fortinet NSE2, Cisco CCNA)&nbsp;</li><li>Good knowledge of SDWAN , WIFI , CLOUD</li><li>Adaptability to new technologies and commitment to continuous improvement</li><li>Customer-focused mindset ensuring high-quality service delivery</li><li>Proven experience in troubleshooting and resolving technical issues</li><li>Hands-on experience with service activation and deactivation processes</li><li>Strong knowledge of corporate network services</li><li>Strong problem-solving and analytical skills with attention to detail</li><li>Ability to work effectively under pressure and during scheduled night-time maintenance activities</li><li>Team-oriented with excellent communication and collaboration skills</li></ul>&nbsp;What will you get:<ul><li>Wellness programs to keep yourself fit.</li><li>Mobile voice and data to talk.</li><li>Discounts on Nova Fixed / Mobile / TV for you, friends, family.</li><li>Flexy work from home to balance your life.</li><li>Private Insurance program to check up on your health.</li></ul>

1st Level B2B Support Engineer

Your potential has a place here with TTEC’s award-winning employment experience. As a&nbsp;Team Supervisor, Commercial Onboarding &amp; Operationsworking onsite in Athens, Greece, you’ll be a part of bringing humanity to business. #experienceTTEC&nbsp;Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Greece says it all!&nbsp;What You’ll be DoingJoin our team and play a key role in delivering a one-stop shop for commercial customers of all sizes. Our mission is to increase their uptime and productivity by integrating vehicles, software, charging, and service solutions. The Team Supervisor will lead and empower a dedicated team responsible for the accurate and efficient setup, provisioning, and enrollment of new and existing Commercial customers. This role is paramount in ensuring operational excellence and maintaining the highest level of data integrity. Beyond initial setup, a critical aspect of this position involves overseeing the meticulous quality checking of account creation submissions, verifying correct contract terms, product configurations, and customer billing account details. This precision is key to driving exceptional customer satisfaction, ensuring the correct connection of products to customer accounts, and is essential for the rapid realization of the value proposition that the client offers. The successful candidate will be a hands-on leader who drives process adherence, continuous improvement, team development, and fosters strong cross-functional and global collaboration to deliver superior customer experience from the initial customer account creation and onboarding phase.During a Typical Day, You’ll·Oversee the daily workflow, prioritization, and assignment of tasks related to account setup, provisioning, and enrollment for Commercial customers, ensuring timely and accurate completion of requests·Lead, coach, mentor, and manage a team of agents, fostering a high-performance culture focused on accuracy, efficiency, and customer satisfaction in all onboarding and provisioning activities.·Implement, monitor, and continuously refine quality control checks on all Sales-related orders and customer account setups. Partner effectively with external stakeholders to ensure impeccable order accuracy and data integrity before service delivery, minimizing errors and preventing delays.·Develop, maintain, and enforce comprehensive global desk procedures and up-to-date work instructions. Drive initiatives to optimize existing processes, ensuring the team consistently utilizes the most efficient and effective methods to enhance customer account creation and Onboarding experience.·Ensure the team develops and maintains a strong, current understanding of all systems and tools critical for customer account creation and onboarding and enablement with Ford Pro Products and Services, including but not limited to Salesforce. Act as a subject matter expert and provide guidance on system utilization.·Serve as the primary escalation point for complex account creation and enrollment issues. Lead collaborative resolution efforts by engaging directly with Technical Support, Product Owners, Sales Managers, and other key stakeholders to ensure smooth execution and swift problem resolution.·Set clear performance expectations, conduct regular performance reviews, identify training needs, and provide constructive feedback. Track key performance indicators (KPIs) related to customer account creation efficiency, accuracy, and customer satisfaction, generating reports for management and recommending strategic improvements.What You Bring to the Role·Minimum of 3 years of experience in customer operations, onboarding, or a related field, with at least 2 years in a supervisory or team lead role.·Demonstrated experience in managing processes related to account setup, provisioning, and enrollment, preferably within a commercial or B2B technology/automotive environment.·Proven track record of implementing and managing quality control processes to ensure high accuracy.·Familiarity with Software as a service, telematics, or fleet management solutions is a significant advantage.·Proficiency with CRM systems (e.g., Salesforce) and other relevant provisioning tools.·Excellent verbal and written communication and interpersonal skills, with the ability to collaborate effectively across diverse internal and external teams.What You Can Expect&nbsp;·Knowledgeable, encouraging, supporting and present leadership·Career-growth and lots of learning opportunities for aspiring minds·An inclusive culture and community minded organization where giving back is encouraged·A global team of curious lifelong learners guided by our company values and excellent sales, product and systems training and continuous individualized coaching·And yes… all the competitive compensation, performance-based bonus opportunities and the benefits you’d expect and maybe a few that might pleasantly surprise you

Team Supervisor, Commercial Onboarding & Operations

Packet Core Network is a part of Mobile Network Architecture responsible for providing data services to mobile users/devices. The most popular data service is "Access to Internet". Packet Core Network Engineer is responsible for design, planning, deployment, maintenance, troubleshooting, and optimization of Packet Core Network.What you will do:<ul><li>Analyze, troubleshoot and resolve/escalate problems concerning customer complains as part of 2nd and 3rd level support process.</li><li>Co-ordinate with Vendors the proper handling of Trouble reports within SLAs, for any issue/problem occurs.</li><li>Create and maintain documentation for day2day operation and maintenance as well as Project related activities.</li><li>Implement changes /upgrades through change management process in all EPC elements, ensuring minimal risks regarding the service to the end-customer.&nbsp;</li><li>Engineer in the role will participate in standby scheme providing 2nd level support to relevant systems/platforms in 24x7 basis. Ensure system’s operational continuity in case of emergency incidents.</li></ul>It would be great if you have:<ul><li>University degree related with Telecommunications, IT or similar technical fields.&nbsp;</li><li>Good knowledge of Mobile Core Concepts, EPC, 4/5G architecture &amp; IP Networks</li><li>2 years of experience in a similar position</li><li>Experience in working with Ericsson EPC is strongly preferred.&nbsp;</li><li>Competence in NFV and Telco Cloud will be considered a plus.&nbsp;</li><li>Administration of Linux based systems</li><li>Able to analyze problems and conduct effective fault diagnosis and system recovery.&nbsp;</li><li>Excellent communication, writing and team building skills. Professional approach to responsibilities – ability to take ownership.&nbsp;</li><li>Team player skills, cooperation and work under pressure capabilities are required.&nbsp;</li><li>Excellent inter-personal and communications skills.&nbsp;</li><li>Strong written and oral communication skills in English.</li><li>Curiosity and willingness to learn</li></ul>What you will get<ul><li>Mobile voice and data to talk</li><li>Discounts on Nova Fixed / Mobile / TV for you, friends, family</li><li>Private Insurance program to check up on your health</li><li>Toddlers allowance to daycare your kids</li></ul>

Mobile Data Service Junior Engineer

Based in Athens, Greece, the successful candidate will be managing client calls, providing accurate information about the clinic’s services, and actively promoting solutions to secure client engagement and sales.Key activities and responsibilities of this role include:<ul><li>Handling inbound and outbound calls, presenting, promoting and selling the clinic’s products, services and solutions</li><li>Assessing client needs and providing accurate assistance and information tailored to their requirements</li><li>Accurately logging all client interactions and maintaining up-to-date records in the CRM system</li><li>Building trust and rapport with potential clients to encourage loyalty and long-term relationships</li><li>Delivering exceptional customer service in a professional and courteous manner</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree</li><li>1–2 years of experience in a call center or customer support role</li><li>Knowledge of Microsoft Office suite (Word, Excel)</li><li>Familiarity with ERP or CRM software is highly desirable</li><li>Fluent in Greek and proficient in English, both written and verbal</li></ul>&nbsp;Core competencies of a successful candidate:<ul><li>Strong communication and persuasion skills, with the ability to build trust and engage clients over the phone</li><li>Service-oriented mindset with excellent problem-solving abilities</li><li>Positive and professional attitude, thriving in a fast-paced environment</li><li>Highly organized with the ability to manage tasks independently or as part of a collaborative team</li></ul>

Call Center Sales Agent int-0258

The Sales Manager is responsible for overseeing the management of team(s) supporting moderately complex accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Serves an assigned territory/client with moderate variables in geography and/or customer complexity. Possess passion for sales, superior customer experience, capacity for quick thinking and immediate action, and ability to forecast sales outcomes. Responsible for driving the professional development of the sales team, including coaching, training, and continuous performance evaluation. Responsible for managing, building, and developing the strategic client relationship through a balanced level of engagement with Sales Director and external facing client. Meets strategic needs and goals partnering with client stakeholder(s). Must possess ability to support and manage moderate level of variability and change.DescriptionEssential Functions - Duties and Responsibilities• Lead, develop, and motivate the team(s) to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction• Provide accurate weekly, monthly, and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up to date• Act as an enabler to remove both internal and external roadblocks and help team to resolve challenges in support of sales opportunities• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members• Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories• Stay current on developments in client products/services and within the market and ensure the team is informed on the latest trends and market direction• Act as a point of escalation for the client and respond in a timely manner to any issues• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed• Effective client management having a clear view on account and how to maximize revenue as well as effectively communicating quarterly objectives to client• Work closely with client contact on reporting and forecasting• Ensure team alignment to achieve operating plan targets, sales targets, and clientperformance targets (CPTs)• Work with internal functional resources and external partners to develop an effective coaching and training platform, targeted around customer success and revenue retention motions and skills, ensuring on-going development of the team• Coordinate team incentives and SPIFs (Sales Performance Incentive Fund)• Ensure high level of professionalism during all interactions with team and client• Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met• Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience• Lead team to effectively influence buying/renewal process to achieve greater client satisfactionQualificationsRequired Qualifications• Minimum 3 years of proven work experience in a sales leadership role (or similar)• Consistent track record of success with a passion for exceptional customer experience anddriving team results• Must be well-versed in High Performance Selling methodologies• Results-driven, analytically proficient, strategically minded with an operational outlook• Excellent people management, leadership, and coaching skills• Strong record of developing and retaining high potential employees• Experience in a fast-paced high-volume sales environment with tight deadlines in adynamic working environment• Excellent listening and problem-solving skills• Excellent verbal and written communication skills, both internally and externally• Ability to maximize revenue through best practices• Highly organized with the ability to handle multiple priorities• Strong knowledge of Microsoft Office programs• Demonstrated ability to prioritize and multi-task in a time-sensitive environment• Demonstrated ability to make timely and sound decisions; make decisions under conditionsof uncertainty or limited data; evaluate short- and long-term consequences• Execute high level of independent judgement and critical thinking• Professional and polished demeanor• Strong written and verbal communication skills in both English B2-C1 and German C2.• Willingness to work on site from our office in AthensPreferred Qualifications• Bachelor’s degree• Experience working with Salesforce.com or similar CRM preferredWhy Choose Us?&nbsp; &nbsp;<ul><li>Stable Future: Secure your career with an indefinite contract and enjoy the stability of 14 salaries per year.</li><li>Relocation Package to lovely city of Athens&nbsp;</li><li>Financial Growth: Benefit from our competitive remuneration package and monthly performance bonuses.</li><li>Everyday Benefits: Relish daily meal vouchers with Up Hellas Mastercard.</li><li>Comprehensive Health Coverage: Enjoy private health insurance and dental care.</li><li>Global Career Pathways: Explore international career prospects with our Concentrix International Mobility program.</li><li>Vibrant Community: Engage in exciting employee events and immerse yourself in our lively culture.</li><li>Wellness Focus: Access a free gym, partake in wellness activities, and unwind at our rooftop cinema with breathtaking Acropolis views.</li><li>Gourmet Breaks: Savor delicious meals at our state-of-the-art corporate cafeteria.</li></ul>

Sales Team Leader (f/m/d) with English and German (Relocation Support to Athens)

The Sales Trainer facilitates and delivers targeted, focused training to teach and strengthen client-specific knowledge and skills, including sales processes and systems. The Sales Trainer collaborates with internal and/or external stakeholders to deliver responsive programs and content designed to support the needs of the business, promoting efficiency, and increasing productivity. Works under moderate supervision with some latitude for independent judgement.DescriptionResponsibilities:• Ensure new employees receive comprehensive, client-specific onboarding and training toenhance job-specific knowledge and skills• Provide employees with skills-based, client-specific coaching and training to supportachievement of specific weekly/monthly/quarterly operating plan targets, sales targets,assigned performance targets, and high customer satisfaction• Partner with internal and external stakeholders to develop and deliver an effectivetraining and development program designed to enhance client-specific sales knowledgeand skills associated with any of our sales motions• Analyze data, performance, and customer experience trends to develop and implementstrategic sales plays and best practices for client/specific territories• Oversee, measure, and validate the delivery and quality of provided training• Track the effectiveness of training interventions through various assessment tools• Collaborate with internal and/or external stakeholders to optimize sales processes andsystems to achieve a superior customer experience• Maintain a high level of communication with internal stakeholders to ensure strategicclient relationship is fostered and developed• Maintain high level of knowledge and understanding about the client, customerinteraction, and evolving business environment for relevant training content creationand/or delivery• Help create a culture of continuous learning where individuals take responsibility for theirown development, competence, and performanceCandidate profile:<ul><li>Bachelor’s degree or equivalent experience preferred</li><li>3+ years of experience working in a customer service, training, or sales capacity preferred</li><li>At least 9 months experience in Concentrix or 6 months in Concentrix in targeted role</li><li>Subject matter expert and proven leader within peer group</li><li>Prior experience in high volume calling preferred</li><li>Experience working with Salesforce.com or similar CRM strongly preferred</li><li>Strong technical skills in MSOffice</li><li>Proven ability to prioritize concurrent projects and demonstrate project management</li><li>skills</li><li>Ability to communicate and demonstrate various strategies, platforms, and skills to varied</li><li>audience</li><li>Detail-oriented and proficient communication skills</li><li>Willingness to work on site from our office in Athens</li><li>Fluency in English C1</li><li>Italian, Spanish, German, French fluency will be considered an advantage</li></ul>

Sales Trainer with English

At  Concentrix  B2B Sales we continue to offer revenue generation services under the B2B Sales Services business line now with an expanded global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.&nbsp; &nbsp; We are an inclusive, diverse, and expert team of more than 3 000 sales, customer success and business professionals around the world.&nbsp; &nbsp; We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners.&nbsp;&nbsp;We’re seeking an Account Manager to join our team and support our partners in maximizing the potential of the hardware solutions of a leading IT provider. You’ll collaborate with partners, engaging in outbound calls, meetings, and emails to enhance relationships, optimize solutions, and drive adoption across a diverse portfolio. You'll manage the full sales lifecycle, from initial engagement to ongoing support, ensuring that clients receive exceptional value and service. &nbsp; Join us!  &nbsp; &nbsp; &nbsp;You’ll be responsible for:<ul><li>Achieve revenue-based quotas by selling and renewing Full Hardware Solutions, including PCs and Desktops. Explore upsell opportunities when applicable.</li><li>Operate within a dedicated territory, focusing on business partners that cater to companies with over 150 employees.</li><li>Conduct outbound calls, hold meetings, and manage email communications to engage with your assigned portfolio.</li><li>Manage the complete sales process from initial engagement through discovery, solution proposal, execution, and provide ongoing support to ensure customer satisfaction and retention.</li><li>Work closely with cross-functional teams and management to optimize sales processes and systems for an enhanced customer experience.</li><li>Maintain the customer management system (CRM) to ensure all relevant data is captured in a timely manner&nbsp;</li><li>Work Hours: Initially onsite Monday to Friday from 9:00 to 17:00, with the potential for a hybrid model (up to 2 days remote) based on performance. &nbsp;</li></ul>&nbsp;What we’re looking for:<ul><li>Fluent in English and Norwegian, both written and spoken.</li><li>2-3 years in a sales environment preferred, with a history of achieving individual or team sales quotas/goals.</li><li>Proven ability to communicate effectively with customers in a fast-paced environment, fostering positive relationships.</li><li>Experience with CRM systems, particularly Microsoft Dynamics, is advantageous.</li><li>Excellent verbal and written communication skills.</li><li>Ability to manage multiple priorities effectively, with a track record of success.</li></ul>&nbsp;What we offer:&nbsp;<ul><li>Competitive remuneration package (14 Salaries).</li><li>Performance based bonuses.</li><li>Opportunities for international Career through Concentrix International Mobility program.</li><li>Employee events.</li><li>Private health insurance + Dental Care.</li><li>Daily meal voucher in Up Hellas card per working day.</li><li>Free gym and other well-being activities.</li><li>Free rooftop cinema with Acropolis views.</li><li>Enjoy your lunch break at our brand new corporate cafeteria.</li></ul>&nbsp;You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.&nbsp;

R1684982 B2B Account Manager (Norwegian Speaker)

Essential Functions/Core Responsibilities&nbsp;<ul><li>Lead, develop, and motivate the team(s) to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction</li><li>Provide accurate weekly, monthly, and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up to date</li><li>Act as an enabler to remove both internal and external roadblocks and help team to resolve challenges in support of sales opportunities</li><li>Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members</li><li>Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories</li><li>Stay current on developments in client products/services and within the market and ensure the team is informed on the latest trends and market direction</li><li>Act as a point of escalation for the client and respond in a timely manner to any issues</li><li>Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed</li><li>Effective client management having a clear view on account and how to maximize revenue as well as effectively communicating quarterly objectives to client</li><li>Work closely with client contact on reporting and forecasting</li><li>Ensure team alignment to achieve operating plan targets, sales targets, and client performance targets (CPTs)</li><li>Work with internal functional resources and external partners to develop an effective coaching and training platform, targeted around customer success and revenue retention motions and skills, ensuring on-going development of the team</li><li>Coordinate team incentives and SPIFs (Sales Performance Incentive Fund)</li><li>Ensure high level of professionalism during all interactions with team and client</li><li>Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met</li><li>Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience</li><li>Lead team to effectively influence buying/renewal process to achieve greater client satisfaction</li></ul>&nbsp;&nbsp;&nbsp;QualificationsRequired Qualifications• Minimum 3 years of proven work experience in a sales leadership role (or similar)• Consistent track record of success with a passion for exceptional customer experience and driving team results• Must be well-versed in High Performance Selling methodologies• Results-driven, analytically proficient, strategically minded with an operational outlook• Excellent people management, leadership, and coaching skills• Strong record of developing and retaining high potential employees• Experience in a fast-paced high-volume sales environment with tight deadlines in a dynamic working environment• Excellent listening and problem-solving skills• Excellent verbal and written communication skills, both internally and externally• Ability to maximize revenue through best practices• Highly organized with the ability to handle multiple priorities• Strong knowledge of Microsoft Office programs• Demonstrated ability to prioritize and multi-task in a time-sensitive environment• Demonstrated ability to make timely and sound decisions; make decisions under conditions of uncertainty or limited data; evaluate short- and long-term consequences• Execute high level of independent judgement and critical thinking• Professional and polished demeanorPreferred Qualifications• Bachelor’s degree• Experience working with Salesforce.com or similar CRM preferred

Sales Team Leader - Czech + English Speaker (Relocation Support - Athens)

Your potential has a place here with TTEC’s award-winning employment experience. As a Bilingual Team Lead working on site in Athens, you’ll be a part of bringing humanity to business. #experienceTTECWhat You’ll Do Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team.You’ll report to the Operations Manager. We’re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.During a Typical Day, You’ll· Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects· Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.· Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed· Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes· Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancyWhat You Bring to the Role&nbsp;· Associate degree, technical school, or equivalent work experience· Utilize time management skills for priority tasks to make informed decisions, ensuring timely and decisive action· Engage and support your team while focusing on the overall team performance in a dynamic environment· Demonstrate empathetic leadership by maintaining composure and professionalism while handling conflicts with diverse team members· Customer-focused mindset to support high standards of accountability, facilitating effective communication, and providing support, helping to maintain a realistic outlook.· Comfortable with computer systemsWhat You Can Expect&nbsp;· Supportive of your career and professional development· An inclusive culture and community minded organization where giving back is encouraged· A global team of curious lifelong learners guided by our company values· Ask us about our paid time off (PTO) and wellness and healthcare benefits

Croatian Speaking Team Lead, Service Delivery - Bilingual

What You’ll Do Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team.You’ll report to the Operations Manager. We’re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.During a Typical Day, You’ll· Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects· Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.· Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed· Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes· Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancyWhat You Bring to the Role&nbsp;· Associate degree, technical school, or equivalent work experience· Utilize time management skills for priority tasks to make informed decisions, ensuring timely and decisive action· Engage and support your team while focusing on the overall team performance in a dynamic environment· Demonstrate empathetic leadership by maintaining composure and professionalism while handling conflicts with diverse team members· Customer-focused mindset to support high standards of accountability, facilitating effective communication, and providing support, helping to maintain a realistic outlook.· Comfortable with computer systemsWhat You Can Expect&nbsp;· Supportive of your career and professional development· An inclusive culture and community minded organization where giving back is encouraged· A global team of curious lifelong learners guided by our company values· Ask us about our paid time off (PTO) and wellness and healthcare benefits· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) .Visit https://mybenefits.ttec.com/ for more information.

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