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Aoristou

FullTime

OnSite

Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team.You’ll report to the Senior Sales Manager. We’re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.During a Typical Day, You’ll<ul><li>Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects</li><li>Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.</li><li>Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed</li><li>Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes</li><li>Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy</li></ul>What You Bring to the Role<ul><li>Associate degree, technical school, or equivalent work experience</li><li>Promote a performance-driven culture and always work towards reaching for amazing, mentor and inspire others</li><li>Utilize time management skills and manage priority tasks</li><li>Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks</li><li>Customer-focused mindset</li><li>Comfortable with computer systems</li></ul>What You Can Expect&nbsp;<ul><li>Leaders who are supportive of your career and professional development</li><li>An inclusive culture and community minded organization where giving back is encouraged</li><li>A global team of curious lifelong learners guided by our company values</li><li>Ask us about our paid time off (PTO) and wellness and healthcare benefits</li><li>And yes... a competitive compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)</li><li>Visit https://mybenefits.ttec.com/?manual for more information.</li></ul>

Team Lead, Sales Service Delivery - Temporary

What You’ll Do Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team.You’ll report to the Operations Manager. We’re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.During a Typical Day, You’ll· Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects· Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.· Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed· Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes· Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancyWhat You Bring to the Role&nbsp;· Associate degree, technical school, or equivalent work experience· Utilize time management skills for priority tasks to make informed decisions, ensuring timely and decisive action· Engage and support your team while focusing on the overall team performance in a dynamic environment· Demonstrate empathetic leadership by maintaining composure and professionalism while handling conflicts with diverse team members· Customer-focused mindset to support high standards of accountability, facilitating effective communication, and providing support, helping to maintain a realistic outlook.· Comfortable with computer systemsWhat You Can Expect&nbsp;· Supportive of your career and professional development· An inclusive culture and community minded organization where giving back is encouraged· A global team of curious lifelong learners guided by our company values· Ask us about our paid time off (PTO) and wellness and healthcare benefits· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) .Visit https://mybenefits.ttec.com/ for more information.

German Speaking Team Lead, Service Delivery - Bilingual

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.&nbsp;As a&nbsp;Sales Service Delivery Team Lead&nbsp;working on site in Athens, you’ll be a part of bringing humanity to business. #experienceTTECWhat You’ll DoDo you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team.You’ll report to the Senior Sales Manager. We’re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.During a Typical Day, You’ll<ul><li>Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects</li><li>Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.</li><li>Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed</li><li>Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes</li><li>Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy</li></ul>What You Bring to the Role<ul><li>Associate degree, technical school, or equivalent work experience</li><li>Promote a performance-driven culture and always work towards reaching for amazing, mentor and inspire others</li><li>Utilize time management skills and manage priority tasks</li><li>Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks</li><li>Customer-focused mindset</li><li>Comfortable with computer systems</li></ul>What You Can Expect&nbsp;<ul><li>Leaders who are supportive of your career and professional development</li><li>An inclusive culture and community minded organization where giving back is encouraged</li><li>A global team of curious lifelong learners guided by our company values</li><li>Ask us about our paid time off (PTO) and wellness and healthcare benefits</li><li>And yes... a competitive compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)</li><li>Visit https://mybenefits.ttec.com/?manual for more information.</li></ul>

Spanish/Portuguese Team Lead, Sales Service Delivery

The Director of Sales Operations and Growth Strategy owns the client relationship and sales operation in Athens Greece for a global technology client. You will lead and develop high-performing teams in diverse EMEA markets, driving a vibrant sales culture and top-and-bottom line performance as a P&amp;L owner, developing innovative solutions designed to grow revenue, while maintaining focus on long-term strategic objectives. &nbsp;You will provide business critical insights using analytics, ensuring a cross-functional alignment of goals and execution, and help teams to drive strategic partnerships and bring new initiatives into reality. &nbsp; This role has a hyper focus on aligning the highest-level company priorities with effective day-to-day operations, and helps evolve early stage ideas into future-growth initiatives. &nbsp;As the sales lead, you will be responsible for ensuring that your leaders and their sales teams are supported in creating and executing strategic plans and in the completion of required management processes (i.e. channel management, goal setting, etc.). You will serve as a strategic thought and business partner to the client, your team and the wider business engaging to develop data-driven plans to deliver scale and innovation. &nbsp;Your Responsibilities:•&nbsp;&nbsp;&nbsp;&nbsp;Achieve 100+% contractual bonus goals, revenue generation, expenses, forecasting, and financials&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Manage day-to-day operations and deliverables&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Improve the key success metrics &nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Develop a strong operating model to ensure rigor behind the below accountabilities:&nbsp; o&nbsp;&nbsp;&nbsp;&nbsp;Revenue Forecasting accuracy&nbsp; o&nbsp;&nbsp;&nbsp;&nbsp;Revenue and margin goals&nbsp; o&nbsp;&nbsp;&nbsp;&nbsp;Client, customer, and Employee satisfaction scores&nbsp; o&nbsp;&nbsp;&nbsp;&nbsp;Indirect below operational model&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Partner with the client on communication and changes and ensure that messaging reaches all employees.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Developing sales teams and leaders &nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Have a One TTEC mindset – bring all support teams together to ensure alignment implementation of the site strategy &nbsp; The skills you’ll need:•&nbsp;&nbsp;&nbsp;&nbsp;An ability to lead and partner successfully with teams, management and client&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;An ability and a system to deliver multiple, complex, on‐going tasks and projects&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;A high level of integrity, judgment and follow through&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;A strong track-record in coaching, people, and leadership skills&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;An ability to execute and maintain best in class Sales methodology practices&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Strong attention to detail&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Data driven decision making skills&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Strong analytical, verbal and written communications skills&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Technology acumen and reporting&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;An ability to drive innovation to accelerate business growth &nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;A solution orientated approach to problem solvingQualifications &nbsp; Minimum Qualifications: &nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Strong experience in sales operations management (inbound or outbound sales) ideally within a call center or BPO company •&nbsp;&nbsp;&nbsp;&nbsp;People management experience with proven record of success&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Experience in building executive relationships with internal and external stakeholdersWhat We Offer:•&nbsp;&nbsp;&nbsp;&nbsp;Competitive Salary&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Variable incentive bonus plan&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Tuition reimbursement&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Global career mobility &nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Employee recognition programs&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Professional development&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;State of the art technology which allows for seamless global connectivity&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Rich wellness program and health incentives&nbsp;

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