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As the Sales Business Expert, you will lead the design, execution, and optimization of sales campaigns towards new prospects and existing customers, driving growth and innovation across Tied Agents network. You will coordinate high-performing sales teams, act as an Agile team member for digital initiatives and leverage digital marketing strategies to maximize campaign impact. Furthermore, you will be accountable to materialize the company’s sales strategy through digital transformation initiatives and performance improvement projects, ensuring the proper synchronization of people, procedures and systems to ensure the implementation of strategic objectives, under the defined timeline. &nbsp; As of your role, you will be working closely with Sales Management and be appointed as the call-to-action person for the execution and monitoring of the strategic plans’ accomplishment, aiming on continuous improvement of the assessed business areas. &nbsp;Key Responsibilities: •&nbsp;&nbsp; &nbsp;Manage, mentor, and motivate Tied Agent sales teams, with close collaboration of Sales Executives, on ensuring the achievement of campaign targets and push for continuous improvement •&nbsp;&nbsp; &nbsp;Design, develop, and execute lead generation and portfolio campaigns in line with business strategy&nbsp; •&nbsp;&nbsp; &nbsp;Provide training, daily communication, and ongoing support to Agents and corporate business teams by sharing best practices, insights and lessons learned •&nbsp;&nbsp; &nbsp;Oversee campaign setup, lead assignment, and progress tracking using Salesforce and other digital tools •&nbsp;&nbsp; &nbsp;Ensure campaigns are delivered on time, within scope, and within budget •&nbsp;&nbsp; &nbsp;Develop and optimize digital sales channels and marketing campaigns targeting prospects in key markets •&nbsp;&nbsp; &nbsp;Collaborate with the Marketing Department and external agencies for campaign analysis, fostering continuous improvement by leverage digital marketing platforms, analytics, and UX best practices to enhance customer engagement and conversion rates •&nbsp;&nbsp; &nbsp;Monitor and analyze campaign KPIs and KRIs, providing weekly and executive-level reporting •&nbsp;&nbsp; &nbsp;Assess campaign effectiveness, recommend improvements, and ensure budget efficiency •&nbsp;&nbsp; &nbsp;Act as the main point of contact for campaign-related topics and digital distribution assets for the provision of &nbsp; support and issue resolution Qualifications: •&nbsp;&nbsp; &nbsp;University degree in Business, Marketing, or related field •&nbsp;&nbsp; &nbsp;Proven track record in sales teams and leading successful sales campaigns&nbsp; •&nbsp;&nbsp; &nbsp;Excellent communication, presentation, and influencing abilities •&nbsp;&nbsp; &nbsp;Strong business acumen, negotiation, and stakeholder management skills •&nbsp;&nbsp; &nbsp;Expertise in digital marketing, campaign optimization, analytics and digital sales ecosystems •&nbsp;&nbsp; &nbsp;Solid business background and experience working in CRM platforms – preferably into Salesforce&nbsp; •&nbsp;&nbsp; &nbsp;Familiarity with sales processes (back-office operations, performance &amp; quality reporting etc.) •&nbsp;&nbsp; &nbsp;Experience on performance management, having strong analytical skills set&nbsp; Personal Profile: •&nbsp;&nbsp; &nbsp;Visionary with a strategic mindset and hands-on approach •&nbsp;&nbsp; &nbsp;Result oriented, hands-on individual who also can look beyond the tasks at hand with solid track record •&nbsp;&nbsp; &nbsp;Exceptional analytical, problem-solving, and decision-making skills •&nbsp;&nbsp; &nbsp;Ability to inspire and motivate teams, driving high performance and engagement •&nbsp;&nbsp; &nbsp;Competence in prioritizing a varied workload and differing stakeholder priorities •&nbsp;&nbsp; &nbsp;Resilient, adaptable, and committed to continuous learning •&nbsp;&nbsp; &nbsp;Business Acumen and good Interpersonal skills What we offer: •&nbsp;&nbsp; &nbsp;Extensive training opportunities - on-demand and on-site options •&nbsp;&nbsp; &nbsp;Partnership with multiple educational institutions across Greece for advanced education, with tuition support •&nbsp;&nbsp; &nbsp;Comprehensive Health Insurance that keeps you safe, with peace of mind and financial protection in times of need •&nbsp;&nbsp; &nbsp;Pension Scheme to secure your financial future •&nbsp;&nbsp; &nbsp;Well-being and work-life balance •&nbsp;&nbsp; &nbsp;One-time budget for home-office equipment to make your work-from-home comfortable •&nbsp;&nbsp; &nbsp;Recognition and rewards for excellence •&nbsp;&nbsp; &nbsp;Monthly meal allowance •&nbsp;&nbsp; &nbsp;Recently renovated offices, central location, with easy access

Sales Business Expert

We are looking for a highly motivated and creative individual to join our ICT team for EU Institutions and International Organizations.If you are highly self-motivated, methodical, business minded and have a drive to increase business we want to hear from you.As a (Senior) Sales Specialist you will focus on improving and growing ICT business, by developing business, driving sales activities to achieve targets, and manage clientele.&nbsp;&nbsp;Main Responsibilities<ul><li>Develop business with existing and new customers focusing on ICT solutions and services that will fulfill their needs and lead their digital transformation.</li><li>Participate actively in value proposition, solution development, partner identification and risk management taking into consideration the commercial strategy.</li><li>Lead the preparation of the financial offers ensuring that cost elements, risks and profitability targets are met.</li><li>Drive the negotiations with the clients and the main partners and suppliers</li><li>Collaborate with internal working groups (presales, delivery, procurement, recruiting, legal) to analyse and design optimal ICT solutions to address clients’ requirements</li><li>Assess the risks and opportunities of future projects based on the stakeholders’ inputs, challenge and validate the way these risks will be mitigated</li></ul>&nbsp;Required Skills<ul><li>University degree in Information Technology, Computer Science, Engineering, Business Administration, Finance or relevant field;</li><li>More than two (2) years of experience in Sales and Business Development, or more than (4) years for Senior candidates</li><li>Experience with procurement procedures and processes of EU Institutions, International Organizations, or Public Institutions is a strong plus</li><li>Broad network of partners and knowledge of the EU market is a strong plus</li><li>Knowledge of the IT market and strong understanding of major IT Technology trends (Cloud, Cybersecurity, AI)</li><li>Excellent communications skills (verbal and written)</li><li>Ability to establish relationships of trust and to negotiate with clients and partners</li><li>Ability to lead and work effectively in a virtual team environment</li><li>Ability to prioritize and manage time productively</li><li>Fluency in English and the ability to address an international audience</li><li>Knowledge of French or Dutch is a plus</li></ul>&nbsp;&nbsp;What we offerAt OTE Group, we recognize and reward every effort without discrimination, through a wide range of benefits and programs for our people: &nbsp;Your benefits<ul><li>Competitive remuneration package</li><li>Cafeteria benefits</li><li>Company Mobile &amp; Device Subsidies</li><li>Fixed telephony, Internet &amp; COSMOTE TV Packages</li><li>Modern working environment, working laptop only</li></ul>&nbsp;Your balance<ul><li>Flexible working arrangements</li><li>Private insurance for employees and their family members</li><li>Family Care: Maternity, childbirth and parental leave to care for children, above the minimum required by law. Provided equally to working mothers &amp; fathers &nbsp;</li></ul>Your wellness<ul><li>Health, safety &amp; wellness programs: Exercise &amp; Wellness Platform “The Coach”</li><li>Wellness and sports activities, dietician appointments, medical check-ups, etc.</li><li>OTE Group psychological service</li></ul>&nbsp;Your developmentWe foster an empowering culture, encouraging our people to seize every opportunity to learn with the goal to achieve personal development, through:<ul><li>Unlimited access to digital learning platforms Percipio &amp; Coursera</li><li>Various f2f custom made learning academies</li><li>Talent &amp; rotation programs</li></ul>&nbsp;Your On-boarding<ul><li>Virtual new hire pre-boarding &amp; onboarding program</li><li>A buddy to support you in the first months working with us</li></ul>

ICT Senior Sales Specialist - EU

The right candidate will ensure high level of customer satisfaction and organic business growth by working as the conduit between customers, sales team and across the organisationCollaborates with the sales team, supply chain and the customers to understand/support their needs to continuously improve service.Position is based at Kryoneri AttikisPossibility to commute to Mandra Attikis should be considered.&nbsp;Hybrid work modelKey Accountabilities and Responsibilities<ul><li>Registers and confirms customer orders, until delivery</li><li>Collaborates daily with 3PL for on time order deliveries</li><li>Registers DNs and issues invoices &amp; relevant order documentation</li><li>Actively contributes to the implementation of market-oriented and project-related activities in support of business objectives and of customer requirements</li><li>Provides information and documentation to customers with a high degree of focus on quality and consistency.</li><li>Maintains and updates customer price list.</li><li>Update CRM / ERP with customer related data &amp; activities.</li><li>Participates in business reviews, both internally and with the customer, to ensure total commitment to customer satisfaction.</li><li>Supports supply chain in stock optimization, proactively puts in place active selling actions, and solve logistics issues.</li><li>Supports the Sales teams in CRM sales pipeline management to achieve the target and give proper input to IBP cycle.</li><li>Acts as point of contact between internal teams and the customer.</li><li>Receives, reviews and responds to (or escalates) the various requirements coming from customers, and acts as first-line helpdesk actively contributing to solution creation.</li><li>Provides information to customers regarding general information about product availability, point of purchase, next port information, etc.</li><li>Collaborates with the Marketing and Technical teams to ensure that Customer and market needs are communicated internally.</li><li>Make proposals for improvements on work processes.</li><li>Adheres to all applicable corporate as well as site policies/procedures with regard to personal conduct/HS&amp;E standards and acts in compliance with all regulations</li></ul>Education/Experience/Skills &amp; CompetencesEducation, diplomas and professional permits<ul><li>Business Administration degree</li></ul>&nbsp;Experience<ul><li>Experience in customer service in B2B environment will be an asset</li></ul>&nbsp;Language Skills<ul><li>Very good English</li></ul>&nbsp;IT Skills<ul><li>MS Office, SAP, ERP</li></ul>&nbsp;Competences<ul><li>Teamwork</li><li>Strong client-facing and communication skills</li><li>Problem- solving</li><li>Proactivity</li><li>Self-driver</li><li>Able to build and maintain strong relationships from a remote position without direct physical interaction.</li><li>Continuous improvement mindset</li></ul>

Customer Service Representative

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ict senior sales specialist - eu

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customer service representative

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