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At Freenow, we empower smarter mobility decisions, helping people move freely and cities to thrive.We are looking for an experienced Workforce Management Manager to own and drive the Workforce Management strategy.&nbsp;Reporting to the Head of Passenger and Driver Care, you will oversee precise forecasting and capacity planning for all Customer Care volumes, ensuring optimal staffing and efficiency. You will be instrumental in developing and delivering high-impact reporting, serving as the primary Subject Matter Expert (POC) for PDC partners, and leading all critical WFM management reviews. Furthermore, you will manage and mentor the WFM team as it expands.YOUR DAILY ADVENTURES WILL INCLUDE:<ul><li>Forecasting: Generate precise forecasts for PDC volumes by analyzing historical data, identifying trends, and accounting for seasonality.</li><li>Capacity Planning: Estimate future capacity needs and implement strategies to ensure optimal staffing levels for PDC requirements while maintaining cost control.</li><li>Scheduling: Develop efficient agent schedules and continuously refine them to balance operational needs with agent preferences.</li><li>Real-Time Management: Proactively monitor real-time and intraday volumes and collaborate with the PDC management team to make necessary adjustments.</li><li>Reporting &amp; Analytics: Create easily digestible reports for PDC management, delivering actionable insights into performance and all key WFM metrics.</li><li>Stakeholder Collaboration: Partner closely with PDC management, Operations, Data Analytics, HR, and external partners to achieve the best possible outcomes for all WFM-impacting topics.</li><li>Internal Communication: Share key WFM insights regularly (weekly), convey important information, and recommend or negotiate changes with internal teams.</li><li>External Influence: Communicate PDC requirements (daily, weekly, monthly) to external partners, positively influencing outcomes and negotiating changes as needed.</li></ul>TO BE SUCCESSFUL IN THIS ROLE:<ul><li>5 + years of experience in Workforce Management in a contact center, BPO, logistics, or similar high-volume operational environment.</li><li>High proficiency in industry-leading WFM tools, such as Tymeshift, Aspect, NICE, or equivalents.</li><li>High proficiency in data manipulation and reporting using tools like Excel, Tableau, Metabase, SQL, BI, or equivalent platforms.</li><li>Strong understanding of contact center metrics, technologies, and operational best practices.</li><li>Highly analytical capacity to identify trends, interpret complex data sets, and translate analysis into actionable business strategies.</li><li>Proven expertise in forecasting and statistical methodologies.</li><li>Demonstrated ability to work with, influence, and effectively collaborate with internal and external stakeholders across various functions.</li><li>Fluent in English and proficiency in other languages is a significant plus.</li></ul>&nbsp;BENEFITS &amp; PERKS IN A NUTSHELL:<ul><li>Hybrid working models</li></ul><ul><li>LinkedIn Learning</li></ul><ul><li>Sabbatical &amp; special leave policies</li></ul><ul><li>WeRoad partnership</li></ul><ul><li>Birthday, 24th + 31st December off</li></ul><ul><li>Short term EU work policy</li></ul><ul><li>Mobility budget for Freenow App</li></ul><ul><li>Health Insurance&nbsp;</li></ul><ul><li>Employee assistance program</li></ul>&nbsp;Plus more local benefits depending on your work location!

Workforce Management (WFM) Manager - Athens

Do you love helping people grow? As a Learning &amp; Development Specialist, you will play a key role in shaping our people’s growth journey. You will contribute to the design and implementation of impactful training programs and development initiatives that support upskilling and reskilling, aligned with our strategic goals and evolving business needs.&nbsp;Your day to day will include:<ul><li>Participating in the design of training plans and materials (seminars, workshops, e-learning) based on business needs.</li><li>Facilitating and ensuring smooth execution of training programs (e.g., induction, workshops, teambuilding).</li><li>Supporting vendor selection and coordinating training delivery.</li><li>Monitoring training activities and preparing reports.</li><li>Analyzing feedback to improve course content and design.</li><li>Overseeing training platforms and suggesting UX improvements.</li><li>Generating reports, identifying gaps, and recommending improvements.</li><li>Assessing team needs and proposing targeted training initiatives.</li><li>Analyzing role and level data to suggest learning paths.</li><li>Preparing platforms and organizing outputs for succession planning.</li><li>Creating communication materials to promote L&amp;D initiatives.</li><li>Managing all administrative tasks related to training programs and events.</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>BSc in Business Administration or relevant field; Master’s degree in HR Management will be considered an asset</li><li>3-5 years of hands-on experience&nbsp;in L&amp;D operations</li><li>Very good knowledge of training, development and talent management process and methods</li><li>Familiarity with LMS &amp; HRMS systems</li><li>Strong communication and presentation skills&nbsp;</li><li>Excellent verbal and written communication, as well as presentation skills, both in English and Greek language</li><li>Advanced MS Office knowledge</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer&nbsp;Does this sound like you? If yes, we would love to meet you!

Learning & Development Specialist (3673)

M&amp;S is changing, and it's changing fast. We are working hard to ensure our store estate is fit for the future, that will offer our customers a new and innovative shopping experience, whilst maintaining the traditional&nbsp;M&amp;S values our customers love.&nbsp;Our role is to make sure we attract the very best talent to our business and provide a really great place to work so our colleagues can reach their full potential. After all, it's our people who make us who we are. M&amp;S is going through rapid change, and here in HR we’re planning for the future in a big way! With the People Agenda at the heart of it all, now is our time to really make an impact. Think you can rise to the challenge?As HR Business Partner you will play a significant role in this tranformation journey by&nbsp;ensuring&nbsp;&nbsp;that the HR Strategy for retail is in place to help the business deliver the desired results, providing support and leadership on the people aspects of business plans and provide input on people and organizational issues, driving implementation of all HR policies and practices and strengthen employees, leading the talent development and succession planning for Retail, enabling leaders to unlock the power of retail employees by having the best talent, leaders, environment and culture to drive growth.Your key accountabilities will include:Key accountabilities and measures·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Driving implementation of the HR Plan·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Follow up on store staffing on a regular basis and ensure staffing capacity is fulfilled·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Drive recruitment for all store-based roles·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Contribute to the design of the HR plan·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work closely with the Comp &amp; Ben Manager throughout business planning and forecast updates·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Drive change through digital solutions·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Driving implementation of HR systems and policies·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Conduct regular store visits according to the relevant visits plan·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Drive the performance management process for all retail colleagues·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Drive and coordinate the talent review and succession planning processes for Retail·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work closely with the Comp &amp; Ben Manager to deliver the annual pay review process·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Secure the objective implementation of all HR policies·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work with Comp &amp; Ben Manager to ensure legal compliance in handling any employee relations issues·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assist and contribute to the maintenance of the HRMS·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Using people MI and data·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Capability development·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Advise, challenge and support managers in their role on people-related processes·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Organise and ensure that all Performance Management processes are in place·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Participate in Performance Management trainings·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure that ER in stores are being handled timely, legally and effectively.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Builds core capability through talent planning, succession plans &amp; development interventions·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support learning and development·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strengthen employee engagement·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Cooperate with the HR team in order to utilize the full range of talent sourcing tools·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Agree and maintain stretching targets in line with the Business Plan objectives·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Own your part in a committed team who feel fully engaged, supported and recognized for their contribution·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Take ownership for own development&nbsp;What We Offer:<ul><li>Opportunities for professional development &amp; career advancement.</li><li>Private Health Insurance</li><li>Employee Assistance Program</li><li>Corporate mobile phone subscription</li><li>Discount on the products of our company</li><li>Bonus scheme</li></ul>We are looking for people&nbsp;who are not only ambitious for themselves, but for the business and their colleagues.Job requirementsAbout youEducation and Work Experience<ul><li>Graduate (Bachelor / MSc) in Business Administration or similar degree</li><li>Excellent command of the English language</li><li>3 years minimum experience in leading a team</li><li>Proven experience of 4-6 years in full life cycle of employee</li><li>Labour law knowledge</li><li>MS Office – excellent command of Excel and Powerpoint , Power BI</li><li>HRMS previous experience will&nbsp; be considered an asset</li></ul>Key skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Effective business partnering demonstrating the right level of challenge and influence to drive results·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Is relevant and innovative in their HR expertise through keeping abreast of HR trends and practices·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experienced in HR practice, reward practice and employment law·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Commercial acumen and understanding of the operational levers which drive success in the organisation·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Understands and can influence the levers to effectively deliver organisational change (structure and culture)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to work at pace and with agility·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong analytical &amp; syntheses skills to use data to identify trends and to influence and drive corrective action·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent communication, stakeholder management and organisational skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong coaching and mentoring skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proactiveness·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Customer orientation·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Facilitation skills

HR Business Partner

Senior SAP SuccessFactors ProfessionalsAt EY, we’re all in to shape your future with confidence.&nbsp;We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.​Being part of EY in Greece means being part of a team which has been announced as Top Employer for the third consecutive year, certified as a Great Place to Work for a second year in a row, and awarded as Best Workplace in Professional Services &amp; Consulting for the first time!At EY, we’ll develop you with future-focused skills and equip you with world-class experiences through&nbsp;coaching and training programs as well as the use of advanced technology and AI. We’ll fuel you and your extraordinary talents in a diverse and inclusive culture&nbsp;of globally connected teamsJoin our continuously growing team, which employs over&nbsp;2.600 professionals in Greece, to experience great&nbsp;flexibility&nbsp;under&nbsp;our hybrid&nbsp;operating model&nbsp;across our offices in&nbsp;Athens,&nbsp;Patras, and Thessaloniki&nbsp;and help to build a better working world.The opportunityEY is currently enlarging its team with motivated professionals with experience in SAP SuccessFactors.&nbsp;As a member of the SAP Consulting team and People Advisory Services, you will contribute to SAP related engagements, helping our clients transform their business &amp; maximize their performance. The specific position is based in Athens and requires working in cross-disciplinary, agile teams to provide a range of services with focus in SAP implementation projects &amp; methodologies. Your activities would consist out of a combination of advising and analyzing, but also guiding implementations and configuration. You will assist clients by implementing solutions focused on a more strategic approach towards HR, based on the latest SAP SuccessFactors solutions. You will have the opportunity to work in large global scale Projects and you will be part of a team that consists of professionals with a variety of backgrounds and wide professional experience.&nbsp;Your key responsibilities&nbsp;As a Senior SAP SuccessFactors Professional you will be a key resource on large-scale system related projects. In this role, you should be able to deliver quality client service, analyze complex problems and deliver insightful solutions. You will also be expected to have excellent communication skills, integrate into new teams and rapidly establish relationships. More specifically, the successful candidate should demonstrate a specialist in one or more of our range of services:<ul><li>Design Business Processes and Employee Experience Journeys</li><li>Translate business needs to system requirements</li><li>Prepare and participate in the execution of Iteration workshops of the respective SuccessFactors module topic areas</li><li>Configure SuccessFactors solutions</li><li>Conceptualise the technical integration of SuccessFactors to the system landscape of the customers</li><li>Control and support of test cycles and rollout&nbsp;</li><li>Participate in Sales and Presales activities</li><li>Manage own work against the project plan to ensure a superior client experience</li><li>Understand the client’s business, follow sector trends and learn leading practices</li><li>Diagnose a problem, conduct analysis, and develop solutions for client problems</li><li>Present thoughts and ideas in a clear and composed manner to instill confidence in team and clients</li><li>Effectively interact with colleagues and clients of varying backgrounds to effectively serve clients recognize technology as a business enabler to drive employee experience</li></ul>&nbsp;Skills and attributes for success<ul><li>Strong analytical and problem solving skills</li><li>Ability to interact with professionals at all hierarchical levels</li><li>Attention to detail with a logical and methodical approach</li><li>Critical thinking and agility</li><li>Presentation and communication skills</li><li>Collaborating effectively with agile, diverse teams</li><li>Excellent business acumen and commercial awareness</li></ul>&nbsp;To qualify for the role you must have<ul><li>Degree in Human Resource Management, Information Technology, Social Sciences, Business Administration or other related field.</li><li>Between 3-7 years of professional experience</li><li>Strong written and verbal communication in English and Greek. Knowledge of additional languages will be appreciated.</li><li>Willingness and ability to travel and work abroad for international assignments.</li></ul>&nbsp;Ideally you should also have<ul><li>Previous working experience in a Human Resources Department as an HR System Administrator/Manager or in a Consulting firm with focus on HR Transformation and Technology Projects</li><li>Familiarity with Agile Methodologies</li><li>SAP SuccessFactors Certifications will be considered an asset</li><li>Previous working experience in international consulting environments (or projects)</li></ul>&nbsp;What we look for&nbsp;What’s most important is that you’re dedicated to working with your colleagues as part of a high-performing team. You’ll need to demonstrate enthusiasm, high motivation and passion to develop fast in a multinational working environment. You’ll need to thrive in picking up new skills and talents as you go, so natural curiosity, a lot of questions and the confidence to speak up when you see something that could be improved are essential. If you’ve got the right combination of technical knowledge and communication skills, this role is for you.&nbsp;What we offer you &nbsp;Ability to Shape your Future with Confidence by:<ul><li>Developing your professional growth:<ul><li>You'll have unlimited access to educational platforms, EY Badges and EY Degrees, alongside support for certifications. You will experience personalized coaching and feedback, and gain exposure to international projects, through our expansive global network, empowering you to define and achieve your own success.</li><li>Dive into our innovative GenAI ecosystem, designed to enhance your EY journey and support your career growth. These advanced AI tools will empower you to focus on higher-value work and meaningful interactions, enriching your professional experience like never before.</li></ul></li></ul><ul><li>Empowering your personal fulfilment: We focus on your financial, social, mental and physical wellbeing.<ul><li>Our competitive rewards package, depending on your experience, includes cutting-edge technological equipment, ticket restaurant vouchers, a private health and life insurance scheme, income protection and an exclusive EY benefits club card that provides a wide range of discounts, offers and promotions.</li><li>Our flexible working arrangement (hybrid model) is defined based on your own preferences and team’s needs, and we enjoy other initiatives such as summer short Fridays and an EY Day Off.</li><li>Our commitment to a sustainable way of operating, encourages volunteerism, promotes sustainable practices and offers opportunities for you to create a positive societal impact.</li><li>Our pride lies in working at EY as one of the most recognized employers in Greece through our multiple awards received over the last 3 years (Top Employer, Great Place to Work and Best Workplace in Professional Services &amp; Consulting).</li></ul></li></ul><ul><li>Fueling an inclusive culture:&nbsp;We prioritize a diverse, equitable and inclusive environment, where you’ll be embraced for who you are and empowered to use your voice to help others find theirs.</li></ul>&nbsp;Are you ready to shape your future with confidence? Apply today.&nbsp;To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.&nbsp;&nbsp;EY&nbsp; |&nbsp; Building a better working worldEY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.&nbsp;Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.&nbsp;EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.&nbsp;

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workforce management (wfm) manager - athens

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