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We are seeking a Logistics Lead to drive operational excellence in our Quick Commerce logistics network. In this strategic role, you will take ownership of designing efficient delivery processes, establishing and implementing Standard Operating Procedures (SOPs), and optimizing our operations to meet the demands of fast-paced commerce. You'll work across functional teams to ensure seamless coordination and continuous improvement, focusing on process optimization rather than personnel management. This is an opportunity to shape how we deliver speed and reliability to our customers while building scalable, efficient logistics systems.What you 'll do:Product-Based Delivery Optimization<ul><li>Analyze differences in handling and delivery requirements across product categories (e.g., perishables, fragile items, bulky goods, high-value items)</li><li>Define differentiated logistics approaches per category</li><li>Design tailored delivery workflows where required</li></ul> Process Design &amp; Standardization<ul><li>Build and document SOPs for packaging standards, handover protocols, special handling requirements, exception management</li><li>Ensure consistent execution across areas and hubs</li></ul> Performance &amp; Quality Improvement<ul><li>Monitor logistics KPIs by product category: Delivery time variance, Damage rate, Complaint rate, Return rate</li><li>Identify root causes and implement corrective actions</li></ul> Cross-Functional Alignment<ul><li>Work closely with Commercial (new product launches), Procurement (supplier packaging standards), Warehouse/Dark Store operations, Area/Fleet Managers (for operational rollout)</li><li>Ensure logistics readiness before category expansion</li></ul> Continuous Improvement<ul><li>Identify inefficiencies linked to product mix changes</li><li>Pilot new delivery models where required</li><li>Optimize cost-to-serve per product segment</li></ul> What you need to be successful <ul><li>Bachelor's degree in business administration, engineering, logistics or a similar quantitative discipline.</li><li>A minimum of 4 years of proven experience working within a fast paced environment, ideally within product/e-commerce operations, logistics or a similar systems focused role.</li><li>Advanced knowledge of Google Sheets or Excel for complex data manipulation and ad hoc analyses.</li><li>Comfortable with data visualisation tools (Looker Studio, Power BI, Tableau). Comfortable in learning and mastering new, complex software and internal tools. GIS knowledge is desirable.</li><li>Proficient communication skills in Greek and English (verbal and written), with the ability to explain technical concepts to non-technical audiences.</li><li>5+ years in operations, supply chain, or quick commerce</li><li>Strong process design and analytical skills</li><li>Experience in multi-category or complex fulfillment environments</li><li>Structured thinker with execution discipline</li><li>Strong cross-functional influence (without direct authority)</li><li>Data–driven decision making</li></ul> Who we are efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What's in it for you <ul><li>We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! 💰</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and safe! 🍎</li><li>We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered!</li><li>If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!</li><li>We are passionate about exploring, growing &amp; learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎</li><li>Saving for the future? We’ve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today! 💼</li></ul>

Logistics Lead - Quick Commerce

Our team is looking for a Regional Operations Coordinator to join our Ops team. In this role, you will work closely with the Regional Ops Lead, taking ownership of specific areas and ensuring our daily machinery runs like clockwork. You will balance live monitoring with strategic supply planning, ensuring that our fleet is always where it needs to be, when it needs to be there.Through your role, you will manage "middle impact" zones, handle escalations, and contribute to the strategy that keeps our operations ahead of the curve. Your daily routine will be a mix of real-time troubleshooting and data-driven optimization.What you’ll do:<ul><li>Monitor Daily Operations: Keep a close eye on live tracking and availability, ensuring shift compliance and solving live issues as they arise.</li><li>Support our Riders: Be the go-to person for our fleet, handling tickets, emails, and app issues to ensure a seamless experience for our partners.</li><li>Optimize Supply Planning: Implement strategic plans that fit our fleet mix, meet economic targets, and boost performance during peak hours.</li><li>Handle Incidents: Take charge of escalation management and crisis handling to maintain service stability.</li><li>Manage Strategic Zones: Oversee middle-impact zones, balancing daily performance and economics according to strategic guidelines.</li><li>Reporting &amp; Analysis: Monitor performance metrics and provide reports that help us grow and improve.</li></ul> What you need to be successful <ul><li>Data Literacy: Proficiency in Excel or Google Sheets and a solid grasp of basic data analysis to drive your decisions.</li><li>Problem-Solving Skills: A natural ability to identify issues and find efficient solutions on the fly.</li><li>Communication: Excellent verbal and written communication skills to effectively collaborate with the team and support our partners.</li><li>Efficiency under pressure: The ability to stay focused and deliver results in a fast-paced, high-demand environment.</li></ul>Who you are:<ul><li>Proactive &amp; Reliable: You don’t wait for things to happen; you make them happen. You take ownership and follow through on your responsibilities.</li><li>Growth Mindset: You have an appetite for learning and an open mindset toward new challenges and feedback.</li><li>Positive "Can-do" Attitude: You are a positive thinker who brings energy to the team and looks for opportunities in every challenge.</li><li>Team Player: You believe in winning as a team and are always ready to support your colleagues.</li></ul> Who we are efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What's in it for you <ul><li>We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! 💰</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and safe! 🍎</li><li>We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered!</li><li>If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!</li><li>We are passionate about exploring, growing &amp; learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎</li><li>Saving for the future? We’ve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today! 💼</li></ul>

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