Our team is looking for a Regional Operations Coordinator to join our Ops team. In this role, you will work closely with the Regional Ops Lead, taking ownership of specific areas and ensuring our daily machinery runs like clockwork. You will balance live monitoring with strategic supply planning, ensuring that our fleet is always where it needs to be, when it needs to be there.

Through your role, you will manage "middle impact" zones, handle escalations, and contribute to the strategy that keeps our operations ahead of the curve. Your daily routine will be a mix of real-time troubleshooting and data-driven optimization.

What you’ll do:

• Monitor Daily Operations: Keep a close eye on live tracking and availability, ensuring shift compliance and solving live issues as they arise.

• Support our Riders: Be the go-to person for our fleet, handling tickets, emails, and app issues to ensure a seamless experience for our partners.

• Optimize Supply Planning: Implement strategic plans that fit our fleet mix, meet economic targets, and boost performance during peak hours.

• Handle Incidents: Take charge of escalation management and crisis handling to maintain service stability.

• Manage Strategic Zones: Oversee middle-impact zones, balancing daily performance and economics according to strategic guidelines.

• Reporting & Analysis: Monitor performance metrics and provide reports that help us grow and improve.

What you need to be successful

• Data Literacy: Proficiency in Excel or Google Sheets and a solid grasp of basic data analysis to drive your decisions.

• Problem-Solving Skills: A natural ability to identify issues and find efficient solutions on the fly.

• Communication: Excellent verbal and written communication skills to effectively collaborate with the team and support our partners.

• Efficiency under pressure: The ability to stay focused and deliver results in a fast-paced, high-demand environment.

Who you are:

• Proactive & Reliable: You don’t wait for things to happen; you make them happen. You take ownership and follow through on your responsibilities.

• Growth Mindset: You have an appetite for learning and an open mindset toward new challenges and feedback.

• Positive "Can-do" Attitude: You are a positive thinker who brings energy to the team and looks for opportunities in every challenge.

• Team Player: You believe in winning as a team and are always ready to support your colleagues.

Who we are

efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

What's in it for you

• We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! 💰

• We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!

• We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and safe! 🍎

• We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.

• We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!

• Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered!

• If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!

• We are passionate about exploring, growing & learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎

• Saving for the future? We’ve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today! 💼