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The Guest Experience colleague is responsible for delivering seamless, personalized, and exceptional service throughout the entire guest journey—pre-arrival, arrival, in-house, and post-stay. This role combines the responsibilities of guest communication, concierge services, call center management, reservations support, and in-person host duties. &nbsp;Guest Journey Management:&nbsp;<ul><li>Manage and support all stages of the guest journey: pre-arrival, arrival, in-house, and post-stay.&nbsp;</li><li>Send pre-arrival communication, gather guest preferences, prepare itineraries.&nbsp;</li><li>Organize warm welcomes and fond farewells.&nbsp;</li><li>Conduct in-room check-ins and collect preferences during the stay.&nbsp;</li><li>Ensure all guest expectations are met and exceeded.&nbsp;</li></ul>Call Center &amp; Communication Hub:&nbsp;<ul><li>Handle all incoming calls and emails promptly and professionally.&nbsp;</li><li>Support the operation of the guest messaging hub.&nbsp;</li><li>Manage communication between guests and departments using ALICE, Opera, OpenTable/SevenRooms, radio, phone, and email.&nbsp;</li></ul>Reservations &amp; Concierge Services:&nbsp;<ul><li>Manage dining reservations and book activities, spa, transfers, boats, helicopters, kids club, babysitting.&nbsp;</li><li>Coordinate amenities and special items with departments.&nbsp;</li><li>Provide recommendations for external services.&nbsp;</li></ul>Guest Relations &amp; Service Delivery:&nbsp;<ul><li>Provide immediate assistance with guest requests and deliver items or services directly to rooms.&nbsp;</li><li>Maintain high standards in performing host services such as welcome drink, wake-up service, in-room check-in, unpacking, aromatic bath, cigar service, etc.&nbsp;</li></ul>Operational Excellence:&nbsp;<ul><li>Maintain strong collaboration with all resort departments.&nbsp;</li><li>Use all required systems with proficiency.&nbsp;</li><li>Maintain knowledge of room categories, rates, amenities, schedules, events, VIP movements.&nbsp;</li><li>Record guest issues and ensure complaints are resolved.&nbsp;</li><li>Follow LQA &amp; Forbes service standards.&nbsp;</li></ul>&nbsp;Skills, Qualifications &amp; Requirements:&nbsp;<ul><li>Bachelor’s degree or High School Diploma.&nbsp;</li><li>Minimum 1–2 years’ experience in guest relations, concierge, contact center, or luxury service roles.&nbsp;</li><li>Strong English communication; additional languages beneficial.&nbsp;</li><li>Computer literacy: Opera, ALICE, MS Office, OpenTable/SevenRooms.&nbsp;</li><li>Ability to multitask and work under pressure.&nbsp;</li><li>Excellent grooming and customer service.&nbsp;</li></ul>

Guest Experience Agents, Season 2026 Opportunities | One&Only Aesthesis, Athens 18258

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), we are seeking a highly engaged Spa Housekeeping Attendant for the Season 2026 (minimum 6 or 7 months contract).What You Will Do<ul><li>Ensure the Spa facilities are properly open in the morning and closed down and all procedures followed.&nbsp;&nbsp;</li><li>Set-up and maintain all spa facilities including the hydrotherapy zone, refreshment areas, locker rooms, fitness rooms, pre and post-treatment lounges and any other location as indicated by the Spa Management.&nbsp;</li><li>Maintain cleanliness, set-ups and spa standards in the locker rooms, work out areas, tennis and other assigned Spa areas. Ensure all decorations within the Spa always look fresh and to standard.&nbsp;</li><li>Ensure the hydrotherapy zone and pools meet health, safety and hygiene requirements through accurate cleaning and chemical treatments. Monitor water quality and report any unacceptable variance to the Spa management or Engineering department, as appropriate. Report equipment malfunctions promptly and accurately. Work closely with the Engineering department to administer preventative maintenance procedures and to limit equipment down time by ensuring proper care and use.&nbsp;</li><li>Issue, stock and order towels, robes, swimsuits, toiletries, juices, fruits and other items or amenities needed in the areas to provide guests with a level of service in keeping with standards.&nbsp;&nbsp;</li><li>Keep the linen and inventory room well organized and tidy.&nbsp;</li><li>Retrieve and fold bath towels, cold and warm towels and other Spa linen as required by Spa management.&nbsp;&nbsp;</li><li>Collect all soiled linen and terry from hampers and floors and deliver to laundry.&nbsp;</li><li>Clean and stock waiting area as well as back and preparation rooms.&nbsp;</li><li>Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; report guests’ complaints; assist in all inquiries in connection with spa services.&nbsp;</li></ul>What You Bring<ul><li>Applicants must have European Passport or the legal right to work in Greece.</li><li>Very Good verbal communication skills in English are essential.</li></ul>What We Offer<ul><li>Competitive Salary and comprehensive Benefits Package.</li><li>Complimentary Employee Meals, Bus Transportation, Uniform &amp; Laundry Services.</li><li>Ticket Restaurant monthly allowance of €100.</li><li>Complimentary Nights at Four Seasons Hotels &amp; Resorts globally so you can savour this unforgettable moment just like our guests.</li><li>Employee Recognition Program.&nbsp;</li><li>Opportunities for Global Travel through Task Forces and Transfers</li><li>Access to Four Seasons global Training &amp; Development.</li></ul>Schedule &amp; Hours &nbsp;<ul><li>Summer Seasonal Job - 5 working days per week, with 2 days off.&nbsp;</li><li>Schedule is changing every week according to business needs.</li></ul>If you're ready to be part of a season filled with growth, camaraderie, and unforgettable experiences, we want to hear from you!&nbsp;

Job Ads Fitness Center Manager Central Greece, Tourism / Hotels

guest experience agents, season 2026 opportunities | one&only aesthesis, athens 18258

One&Only Resorts

spa housekeeping attendant (seasonal 2026) req10363864

Four Seasons Athens Astir Palace

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