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The Customer Service Specialist represents first point of contact for Red&nbsp;Bull Customers providing support as well to the internal customers/stakeholders. He/she is responsible for the supply chain execution of finished goods &amp; visibility items and for the execution of the order to cash process. Distills and quantifies key category opportunities (strategic category development through category vision). Works closely with the Trade Marketing team to build the right TM activities with the right execution.RESPONSIBILITIESAreas that play to your strengthsAll the responsibilities we'll trust you with:Collapse all<ul><li>ORDER AND CUSTOMER SERVICE MANAGEMENT<ul><li>Ownership of the end-to-end order management process, for both finished</li><li>goods and VISITs in SAP, including events and services of RB coolers/VISIT items.</li><li>Jointly accountable for driving customer satisfaction and meeting customer related KPIs, ensuring alignment with corporate service standard</li><li>Monitor end-to-end deliveries from 3PL to customers.</li><li>Maintain and update customer master data, including pricing in CPM.</li><li>Ensure timely and accurate preparation of all legalized order</li><li>documentation.</li><li>Act as the key interface with logistics providers.</li><li>Manage the end-to-end resolution of consumer complaints.</li><li>Act as liaison for customer requests related to internal and external certificates.</li></ul></li><li>SYSTEM, PROCESSES &amp; COMPLIANCE<ul><li>Ensure that all processes are executed in compliance with corporate governance and guidelines, escalating deviations to the Key User and</li><li>Operations Manager, while actively contributing to process improvements.</li><li>Oversee goods movement transactions in SAP.</li><li>Maintain and organize all relevant documentation (manuals, guidelines, BPPs), ensuring systematic filing and easy access in line with corporate standards.</li><li>Execute and monitor month-end and year-end closing activities, ensuring the timely completion of all periodic tasks.</li><li>Support the review and reconciliation of invoices, ensuring alignment with contractual terms and corporate policies.</li></ul></li><li>CONTINUOUS IMPROVEMENT &amp; OPERATIONAL EXCELLENCE<ul><li>Contribute to continuous improvement projects and product performance testing (such as Hotpacks), ensuring alignment with operational excellence goals.</li><li>Oversee the efficient delivery of product samples to Quality Management, ensuring alignment with quality assurance and compliance standards.</li></ul></li><li>ADMINISTRATIVE &amp; FLEET MANAGEMENT SUPPORT<ul><li>Support the organization of meetings, including agenda preparation, travel logistics, car rentals, hotel bookings, and dinner arrangements.</li><li>Oversee the company fleet management, including leasing, maintenance, insurance, and allocation, in close collaboration with Finance, HR, and in alignment with corporate policies.</li><li>Ensure contract compliance, vendor coordination, and cost efficiency, while monitoring and reporting fleet related KPIs.</li><li>Lead the organization and evaluation of fleet related tenders by collecting and analyzing data, conducting cost/benefit assessments, and implementing the required exercises to support optimal decision-making and execution.</li></ul></li></ul>EXPERIENCEYour areas of knowledge and expertisethat matter most for this role:<ul><li>Strong attention to detail, structured and accurate.</li><li>Strong communications skills (verbal and in writing)</li><li>Customer-focused, with strong interpersonal skills and a professional telephone manner.</li><li>Effective under pressure with strong prioritization and multitasking.</li><li>Ability to multi-task essential</li><li>Proactive, empathetic, and patient professional, with advanced problem[1]solving skills and strong capability in data-driven analysis</li><li>Focus on process improvement and collaboration.</li><li>ERP knowledge (preferably SAP) with advanced Excel.</li><li>Fleet Management: vendor coordination, contracts, KPIs.</li><li>Fleet tenders: data collection, evaluation, implementation.</li></ul><ul><li>Travel 10-20%</li></ul>

Customer Service Specialist

Wolt has been growing rapidly in Greece ever since we entered the market in Athens in January 2019, and we've now expanded into 6 other cities as well. As a company we've always prided ourselves on providing truly outstanding customer service&nbsp;and as the business has grown so has our Support team!&nbsp;As such, we need a Shift Planner (WFM) to take responsibility for shift scheduling and headcount planning processes within the Support team. You’ll need to be comfortable with working with data in complex, high-paced service operations environment. In this role, you’ll get a lot of help and support on the way, but is also expected to be an amazing independent contributor with an exceptional ability to execute every single day.What you'll be doing<ul><li>Create and maintain shift schedules for our delivery workforce using our WFM and BI tools and spreadsheets.</li><li>Monitor and analyze shift performance metrics to identify areas for improvement.</li><li>Collaborate with different teams to ensure staffing levels are optimized.</li><li>Maintain accurate and up-to-date records of shift schedules, time off requests, and other related data. One of your main success criteria will be to constantly improve our staffing predictions against actuals!</li><li>Develop and implement efficient shift planning procedures to enhance workforce productivity.</li><li>Work together with Team Leads, Support Managers &amp; Head of Support to develop strategies and continuously optimize our forecasting, shift scheduling and performance management processes</li><li>Work in close co-operation with Head of Support to continuously balance operational needs, budgeting and employee experience</li><li>Deliver shift schedules and other reports for payroll and finance</li></ul>Our humble expectations<ul><li>Solid previous Contact Center WFM experience</li><li>You are able to think on your feet and multi-tasking is your second nature</li><li>You have lazer-sharp focus on details, but can also take the “helicopter view” to ensure that successful WFM processes fit our broader Support strategy</li><li>You are tech-savvy and seek to learn and teach others in how to use our Customer Support tools</li><li>Excellent organizational and analytical skills.</li><li>Proficient in using workforce management software and tools (SQL knowledge is a plus)</li><li>Fluent in English and Greek</li></ul>Next stepsIf you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!&nbsp; We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!&nbsp;

WFM Specialist

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.This Position reports to:EL Product Marketing Manager &nbsp;For our Marketing, Sales and Product Management team (Electrical Vehicle Chargers), understanding the full potential of our technology and the trends in our markets is highly rewarding. In addition, helping customers improve efficiency, save resources and reduce emissions gives our work a powerful sense of purpose. You will use your experience and drive to build long-standing customer relationships, identifying effective solutions for customer needs.&nbsp;The work model for the role is: onsite You will be mainly accountable for:<ul><li>Establishing and maintaining effective customer relationships to recognize their needs, promoting their understanding of ABB’s complete product/systems/ services offering, and aligning with them to provide a solution.&nbsp;</li><li>Meeting short-term / long-term sales and revenue goals following team’s KPIs, preparing offers and managing administrative procedures of sales processes (offer tools, invoices, letters of credit, communication with accounting etc.) based on ABB’s state’s guidelines.&nbsp;</li><li>Communicating to the customers about details related to delivery time, payments, and general terms and conditions, in line with ABB’s offering and strategy and supporting cash collection and project management activities, when needed.&nbsp;</li><li>Ensuring efficient marketing activities and communicating value proposition to customers.</li></ul> Our team dynamics:You will join a dynamic, talented and high performing team, where you will be able to thrive. Qualifications for the role:<ul><li>University Degree in Electrical Engineering or equivalent</li><li>Up to 2 years of experience in Sales or Sales Support will be beneficial</li><li>You are at ease communicating in Greek &amp; English language</li><li>Highly adept in MS Office tools (e.g. excel, Outlook). Knowledge of SAP and Salesforce will be considered a plus</li><li>Strong communication and Negotiation skills</li><li>A Collaborative, Customer-oriented approach</li></ul> We also offer our employees the following benefits:<ul><li>Receive attractive remuneration based on your experience and skills</li><li>Additional financial benefits, such as annual bonus and internal share purchase program.</li><li>Private medical plan (including offers for family members)</li><li>Private Pension Plan</li><li>Seize individual development and training opportunities, from job specific to soft skills.</li></ul>

Sales Engineer (EV Chargers)

Your potential has a place here with TTEC’s award-winning employment experience. As a Bilingual Team Lead working on site in Athens, you’ll be a part of bringing humanity to business. #experienceTTECWhat You’ll Do Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team.You’ll report to the Operations Manager. We’re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.During a Typical Day, You’ll· Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects· Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.· Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed· Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes· Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancyWhat You Bring to the Role&nbsp;· Associate degree, technical school, or equivalent work experience· Utilize time management skills for priority tasks to make informed decisions, ensuring timely and decisive action· Engage and support your team while focusing on the overall team performance in a dynamic environment· Demonstrate empathetic leadership by maintaining composure and professionalism while handling conflicts with diverse team members· Customer-focused mindset to support high standards of accountability, facilitating effective communication, and providing support, helping to maintain a realistic outlook.· Comfortable with computer systemsWhat You Can Expect&nbsp;· Supportive of your career and professional development· An inclusive culture and community minded organization where giving back is encouraged· A global team of curious lifelong learners guided by our company values· Ask us about our paid time off (PTO) and wellness and healthcare benefits

Croatian Speaking Team Lead, Service Delivery - Bilingual

What You’ll Do Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team.You’ll report to the Operations Manager. We’re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.During a Typical Day, You’ll· Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects· Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.· Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed· Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes· Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancyWhat You Bring to the Role&nbsp;· Associate degree, technical school, or equivalent work experience· Utilize time management skills for priority tasks to make informed decisions, ensuring timely and decisive action· Engage and support your team while focusing on the overall team performance in a dynamic environment· Demonstrate empathetic leadership by maintaining composure and professionalism while handling conflicts with diverse team members· Customer-focused mindset to support high standards of accountability, facilitating effective communication, and providing support, helping to maintain a realistic outlook.· Comfortable with computer systemsWhat You Can Expect&nbsp;· Supportive of your career and professional development· An inclusive culture and community minded organization where giving back is encouraged· A global team of curious lifelong learners guided by our company values· Ask us about our paid time off (PTO) and wellness and healthcare benefits· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) .Visit https://mybenefits.ttec.com/ for more information.

German Speaking Team Lead, Service Delivery - Bilingual

As our EPC Project Manager, you will be responsible for the proper execution of utility scale PV and/or Hybrid projects on time, within budget and scope. Project management activities include schedule, budget, scope, quality, risk, contracts, engineering, integration, compliance, stakeholder management throughout the execution of the projects.&nbsp;This role also includes the projects’ preliminary phase, where you will coordinate all preparation activities prior to EPC contract signing and you will support throughout negotiations with clients.&nbsp;You can look forward to the following tasks;<ul><li>Accountable for the successful execution of the EPC projects, from design phase through completion, energisation and handover.</li><li>Ensure that project is delivered on-time. Create detailed project plans. Track project timelines, milestones, and deliverables.</li><li>Ensure that project is delivered within budget. Keep overview of budgetary objectives, identify discrepancies, and adjust project constraints based on financial analysis.&nbsp;</li><li>Ensure that project is delivered within scope. Monitor compliance with specifications and requirements included in project contracts and other related project documents.&nbsp;</li><li>Manage changes to the project scope, project schedule and project costs. Perform risk management to minimize/mitigate project risks. Measure project performance using appropriate tools and techniques.</li><li>Create and maintain project documentation. Develop spreadsheets, diagrams, and process maps to document needs.</li><li>Ensure resource availability/allocation and technical feasibility. Coordinate internal and external resources for the flawless execution of the project.&nbsp;</li><li>Liaise with project stakeholders (Project Development and Sales, Engineering, Procurement, Construction, Consultants, Clients, and Authorities) on regular basis to ensure compliant project execution.&nbsp;</li><li>Develop and deliver progress reports and presentations to the Head of EPC and other company executives and to the clients. &nbsp;</li><li>Implement &amp; comply with JUWI processes and standards.&nbsp;</li><li>Ensure full compliance with the QHSE regulations, legislation, standards, codes, and requirements applicable to the project.</li></ul>Your energy is requiredYou impress us with these qualifications:<ul><li>University Degree in Engineering.</li><li>2 - 8 years working experience in EPC project management with overall responsibility (project cost, schedule, risk, quality and technical management and control), preferably in utility-scale Solar PV or other renewable energy field. &nbsp;</li><li>Solid organizational skills including attention to detail and multitasking.</li><li>Excellent communication skills. Ability to communicate across levels both internally and externally.&nbsp;</li><li>Experience of contract management and knowledge of standard contract forms (NEC, FIDIC, etc).&nbsp;</li><li>Strong working knowledge of MS Project &amp; MS Office.&nbsp;</li><li>Ability of working autonomously, decision making and problem solving. &nbsp;</li><li>Team player with evident leadership qualities.</li><li>Ability to work in matrix organizations and to operate in a culturally diverse international environment.</li><li>Fluent in Greek and English (verbal &amp; writing).</li><li>Willing to travel frequently, locally, and internationally, according to project’s needs.&nbsp;</li></ul>You have more to offer? We will gladly consider it. You don't meet all the requirements? No problem. We look forward to receiving your application.Your energy booster at JUWIAt JUWI, an inspiring working environment awaits you. Our flexible working conditions creates the space for you to integrate your work into your life: &nbsp;<ul><li>Company culture: a space for creativity and innovation</li><li>International teams: collaborating and communicating continuously with teams across the JUWI group fosters professional growth in a culturally diverse environment</li><li>Structured environment: benefit from well thought out processes and procedures within our ISO 9001:2015 certified matrix organization</li><li>Professional development: access to a wide range of opportunities for advancing your career&nbsp;</li><li>Smart working: working from home opportunities is part of our commitment to cultivating a healthy work-life balance</li><li>Health insurance: we've got your back! Our private health insurance plan covers you</li><li>Performance-based bonus: work toward your best performance, with your bonus also reflecting the region's performance</li></ul>

EPC Project Manager (m/f/d)

As a Database Administrator, you will be a key member of our Technical Support Division, ensuring the high availability, security, and performance of our critical database systems. You will support and optimize MS SQL Server and Oracle databases, used by real-time payment services and financial infrastructure with nationwide impact. This role requires deep technical expertise, analytical thinking, and a commitment to operational excellence, within a high-performance and regulated environment.&nbsp;Responsibilities<ul><li>Database Administration: Ensure the reliable and efficient operation of mission-critical MS SQL Server and Oracle databases across production and non-production environments, supporting high-volume financial transactions with strict availability requirements.</li><li>Performance Optimization: Proactively analyze and fine-tune SQL queries, indexes, and overall database configurations, aiming for continuous performance enhancement and optimal resource utilization.</li><li>Automation &amp; Monitoring: Design, implement, and maintain automated workflows, scheduled jobs, and real-time monitoring tools that safeguard database health and contribute to operational resilience.</li><li>Backup &amp; Recovery: Develop and oversee robust backup, restore, high availability and disaster recovery processes to guarantee data integrity and business continuity, aligned with regulatory and internal RTO/RPO objectives.</li><li>Security &amp; Compliance: Apply security best practices, manage roles and access controls, and ensure all database environments meet compliance standards such as ISO 27001, GDPR, and CIS benchmarks.</li><li>Real-Time Troubleshooting: Rapidly identify, diagnose, and resolve performance issues or disruptions, ensuring real-time availability and reliability of critical services and payment infrastructures.</li></ul>Position Requirements<ul><li>Bachelor’s degree in Computer Science, Information Technology, or related field</li><li>Minimum 4 years of professional experience as a Database Administrator (DBA) working with MS SQL &amp; Oracle</li><li>Strong experience in query optimization, indexing, and database performance tuning</li><li>Hands-on experience with backup mechanisms, high availability, and disaster recovery strategies using MS SQL FCI and SQL Always ON</li><li>Solid understanding of database security best practices, global security standards and access control (ISO 27001, CIS, etc)</li><li>Experience in monitoring, alerting, and automation of database operations</li><li>Familiarity with cloud platforms (AWS, Azure, Google Cloud) and modern deployment models</li><li>Excellent command of the English language, both written and oral</li></ul>Required Knowledge, Skills, and Abilities<ul><li>Strong problem-solving and root cause analysis skills</li><li>Attention to detail and a mindset for high-quality, secure operations</li><li>Effective communication of technical concepts to non-technical stakeholders</li><li>Ability to work both independently and collaboratively in cross-functional teams</li><li>Familiarity with agile environments and continuous delivery pipelines is a plus</li></ul>Will be considered a plus<ul><li>Operating Systems: Hands-on experience with Windows Server operating systems, particularly in database hosting and administration environments</li><li>Other Databases: Working knowledge of PostgreSQL or similar relational database systems, demonstrating flexibility in managing diverse database technologies</li><li>Cloud Technologies: Familiarity with cloud-based database services (e.g. AWS RDS, Azure SQL, Google Cloud SQL), including migration, deployment, and monitoring of cloud-native or hybrid architectures</li><li>Data Warehouse: Experience in designing and maintaining data warehouse structures and processes to support historical data retention and business intelligence reporting</li><li>Real-Time Analytics: Ability to work with tools and platforms supporting real-time analytics, streaming data processing, or time-sensitive reporting use cases</li></ul>Why Would You Enjoy Working with Us?As a member of our team:<ul><li>You will be part of a mission-critical fintech company that plays a central role in digital payments in Greece</li><li>You will experience a work environment built on meritocracy, transparency, and recognition</li><li>You will participate in trainings, seminars, and certifications to continually enhance your technical and professional development</li><li>You will gain exposure to cutting-edge technologies, while working in one of the most critical infrastructure environments in the country</li></ul>What We Offer<ul><li>Competitive remuneration package</li><li>Private health &amp; life insurance plan for you and your family</li><li>Children allowances</li><li>Meal benefits</li><li>Hybrid working model</li><li>Training &amp; development opportunities</li><li>A stable, positive, and inclusive work environment</li></ul>

Database Administrator

The Senior Business Analyst / IT serves as the liaison between business stakeholders and technical teams, ensuring that IT solutions meet business objectives within the Telco environment. This role focuses on Order Management and Integration systems, driving compliance with architecture standards and delivering high-quality solutions.&nbsp;Main responsibilities<ul><li>Review and analyze the Business specifications delivered by the business</li><li>Translate business needs into functional and technical specifications.</li><li>Identify gaps, ambiguities, or risks in the deliverables that require clarification before implementation.</li><li>Monitor project execution, participate in project meetings, and regularly report to the Technical Project Manager on project status and any potential timeline deviations.</li><li>Facilitate collaboration between IT, commercial teams and external partners.</li><li>Manage risks and ensure timely delivery within budget.</li><li>Validate solutions against architectural guidelines and security standards.</li><li>Participate and/or lead the Integration Tests &nbsp;&amp; User Acceptance Test (UAT), support activities and act as a point of contact for the Business Users</li><li>Prepare technical specifications for vendor engagement especially in cases of technical / transformation projects.</li><li>Evaluate technical and financial proposals; support vendor selection.</li></ul>&nbsp;&nbsp;Required skills<ul><li>Bachelor’s degree in Computer Science, Telecommunications, or related field.</li><li>5+ years of experience as a Technical Business Analyst</li><li>Strong understanding of technical concepts (software, architecture, APIs, databases, etc.) to be able to discuss and break down technical tasks.</li><li>Strong analytical and problem-solving skills.</li></ul><ul><li>Collaborative and adaptable in fast-paced environments and cross-functional environment (with Project Managers, Team Leaders, Developers).</li></ul><ul><li>Excellent &nbsp;organizational and time-management skills.</li><li>Outstanding communication skills</li></ul>&nbsp;Preferred skills<ul><li>Experience in Telco IT projects and system integration.</li><li>Familiarity with the concept of microservices, RESTful web-services and asynchronous systems communication approaches (Apache Kafka, JMS Queues) will be considered as an asset.</li><li>Experience with Agile methodologies, Business Process Model and Notation (BPMN) and Business Rules Management is an asset.</li><li>Knowledge of RDBMS concepts (data modelling, Entity Relationship Diagrams) and experience in SQL for creating queries.</li></ul>&nbsp;&nbsp;What we offerAt OTE Group, we recognize and reward every effort without discrimination, through a wide range of benefits and programs for our people:&nbsp;Your benefits·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Competitive remuneration package·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Cafeteria benefits·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Company Mobile &amp; Device Subsidies·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Fixed telephony, Internet &amp; COSMOTE TV Packages·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Modern working environment, working laptop only&nbsp;Your balance·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Flexible working arrangements·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Private insurance for employees and their family members·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Family Care: Maternity, childbirth and parental leave to care for children, above the minimum required by law. Provided equally to working mothers &amp; fathers&nbsp;Your wellness·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Health, safety &amp; wellness programs: Exercise &amp; Wellness Platform “The Coach”·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Wellness and sports activities, dietician appointments, medical check-ups, etc.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; OTE Group psychological service&nbsp;Your developmentWe foster an empowering culture, encouraging our people to seize every opportunity to learn with the goal to achieve personal development, through:&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Unlimited access to digital learning platforms Percipio &amp; Coursera·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Various f2f custom made learning academies·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Talent &amp; rotation programs&nbsp;Your On-boarding·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Virtual new hire pre-boarding &amp; onboarding program·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A buddy to support you in the first months working with us

Senior Business Analyst / ΙΤ

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.&nbsp;As a&nbsp;Sales Service Delivery Team Lead&nbsp;working on site in Athens, you’ll be a part of bringing humanity to business. #experienceTTECWhat You’ll DoDo you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team.You’ll report to the Senior Sales Manager. We’re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.During a Typical Day, You’ll<ul><li>Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects</li><li>Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.</li><li>Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed</li><li>Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes</li><li>Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy</li></ul>What You Bring to the Role<ul><li>Associate degree, technical school, or equivalent work experience</li><li>Promote a performance-driven culture and always work towards reaching for amazing, mentor and inspire others</li><li>Utilize time management skills and manage priority tasks</li><li>Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks</li><li>Customer-focused mindset</li><li>Comfortable with computer systems</li></ul>What You Can Expect&nbsp;<ul><li>Leaders who are supportive of your career and professional development</li><li>An inclusive culture and community minded organization where giving back is encouraged</li><li>A global team of curious lifelong learners guided by our company values</li><li>Ask us about our paid time off (PTO) and wellness and healthcare benefits</li><li>And yes... a competitive compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)</li><li>Visit https://mybenefits.ttec.com/?manual for more information.</li></ul>

Spanish/Portuguese Team Lead, Sales Service Delivery

Change Management Experienced Professionals - Organizational Transformation - Human CapitalWhat Impact will you make?#YourOpportunityAt Deloitte, the&nbsp;spirit of the excellence&nbsp;is part of our DNA. We strive to hire the&nbsp;brightest minds from all around the globe, allowing us to excel in both long-term strategic thinking and business improvement implementation as the undisputed global leader in professional services. We are committed to&nbsp;delivering impacting results&nbsp;for diverse private and public organization clients, linking our peerless talent in audit with&nbsp;unrivalled opportunities for impact&nbsp;– committing ourselves to sustainable growth and investment in our employees’ development and inclusion along the way.Our culture is rooted in profound shared values. Our values guide us as we live our purpose to serve our clients with quality and distinction, inspire our people to work collaboratively to deliver value, actively contribute to society, and lead the profession by challenging ourselves to do what matters most.&nbsp;Deloitte’s values are what unite us&nbsp;across cultures and geographies, and ultimately help us earn the trust and respect of our people, clients, and society.We believe that our differences enable us to&nbsp;#makeanimpactthatmatters. We are currently seeking enthusiastic change management professionals with exceptional analytical and presentation skills and a creative personality to join our dynamic&nbsp;Technology &amp; Transformation&nbsp;function in our offices in Athens. Deloitte’s&nbsp;Human Capital’ Organizational Transformation team&nbsp;offers&nbsp;services that leverage research, analytics, and industry insights to help design and execute leadership, organization redesign, and change management programs that enable business performance through people.Deloitte’s&nbsp;Organizational Change Management (OCM) offering enables an organization to manage effectively their transformational journey in support of their business strategy. OCM can occur at the enterprise, business unit or functional level, and leverages behavioral analytics, actuarial capabilities and research insights to drive change across the organization of our clients.&nbsp;#YourRoleYour role will focus on the delivery of client engagements by understanding expectations and demonstrating personal accountability for keeping performance on track, exercising effective communication and relationship-building skills and contributing to the priorities of the team and the business. In this role, you will commit to personal learning and development and explore opportunities to make an impact by delivering exceptional client services.During your tenure you will demonstrate and develop your ability to:<ul><li>Lead or support clients’ workstreams and projects on a wide range of transformational initiatives, with a focus on organizational change management</li><li>Participate in presales activities by contributing to proposals and supporting client discussions on transformation needs</li><li>Manage own work against the project plan to ensure a superior client experience and smooth change adoption</li><li>Present a cogent idea or case using clear and concise messaging, supported by relevant data and change management tools</li><li>Effectively collaborate with colleagues and clients to support the successful execution of transformation projects</li><li>Recognize technology as a business enabler and integrate it into daily work to facilitate efficient change adoption and data-driven insights</li></ul> #WinningRequirements<ul><li>University Degree, preferably in Business Administration, Management Science and Technology, Social Sciences, Finance or Psychology</li><li>A Master’s Degree in Business Administration or Human Resources Management will be highly appreciated</li><li>2 or more years of prior relevant work experience in organizational change management (including agile change) at a high-profile consulting firm or related professional areas with increasing responsibility based on seniority</li><li>Prior experience in fundamental organizational change management frameworks or approaches such as ADKAR</li><li>A change management practitioner qualification from recognized bodies such as PROSCI will be highly appreciated</li><li>Strong writing skills with the ability to produce concise and engaging content tailored to client needs&nbsp;</li><li>Ability to work effectively in teams and contribute to collective success</li><li>Proven ability to manage multiple priorities, ensuring quality deliverables are met on time in fast-paced environments</li><li>Strong business acumen, with the ability to quickly translate theoretical change concepts into practical, value-driven business outcomes</li></ul>&nbsp;#ChooseDeloitteif:At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. We value difference and embrace people with diverse backgrounds and thinking styles. Knowing that people work best in different ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated. ABOUT DELOITTEOur servicesDeloitte offers Global professional services that include Audit, Risk Advisory, Tax, Consulting and Financial Advisory. Our approach combines insight and innovation from multiple disciplines with global business and industry expertise to help our clients excel anywhere in the world.&nbsp;We deliver outstanding impact on the reputation and success of our clients, in Greece and globally. In pursuing this we contribute to a sustainable and prosperous society, and are firm believers in the positive impact business can and should have on the world it operates within.Our Purpose&nbsp;Our purpose, "To make an impact that matters for our clients, our people and society "- defines who we are and what we stand for. This is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.Our values&nbsp;At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements.Our talent experienceFrom day one at our firm, practitioners are part of a community. Our development and career progression framework will help them develop the skills and capabilities to succeed. The wellness of our people and the ability to offer agile working arrangements is at the centre of our unique talent experience. We create a workplace that encourages collaboration, creativity, inclusiveness to ensure our staff are supported, encouraged and feel a sense of purpose and meaning in what they do each day.Sounds like the sort of role for you? Apply now.This document has been prepared by Deloitte Business Solutions Societe Anonyme of Business Consultants, Deloitte Certified Public Accountants Societe Anonyme and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants.Deloitte Business Solutions Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 000665201000 and its registered office at Marousi Attica, 3a Fragkokklisias &amp; Granikou str., 151 25, Deloitte Certified Public Accountants Societe Anonyme, a Greek company, registered in Greece with registered number 0001223601000 and its registered office at Marousi, Attica, 3a Fragkokklisias &amp; Granikou str., 151 25 and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 144724504000 and its registered office at Thessaloniki, Municipality of Pylaia - Chortiatis of Thessaloniki, Vepe Technopolis Thessaloniki (5th and 3rd street), are one of the Deloitte Central Mediterranean S.r.l. (“DCM”) countries. DCM, a company limited by guarantee registered in Italy with registered number 09599600963 and its registered office at Via Tortona no. 25, 20144, Milan, Italy is one of the Deloitte NSE LLP geographies. Deloitte NSE LLP is a UK limited liability partnership and member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee.Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms and their related entities (collectively, the “Deloitte organization”). DTTL (also referred to as “Deloitte Global”) and each of its member firms and related entities are legally separate and independent entities, which cannot obligate or bind each other in respect of third parties. DTTL and each DTTL member firm and related entity is liable only for its own acts and omissions, and not those of any of each other. DTTL does not provide services to clients. Please see www.deloitte.com/ about to learn more.DTTL, Deloitte NSE LLP and Deloitte Central Mediterranean S.r.l. do not provide services to clients. Please see www.deloitte.com/about to learn more about our global network of member firms.© 2023 For more information contact Deloitte Central Mediterranean.

Change Management Experienced Professionals - Organizational Transformation - Human Capital

Intellectica is recruiting, on behalf of a leading FMCG group of companies, a Growth &amp; Innovation Marketing Manager to shape the positioning and marketing strategy of the product portfolio, drive profitable innovation launches, and strengthen brand performance in the Greek market. Reporting to the Commercial Director, the role partners closely with Sales and key internal and external stakeholders to ensure consistent, high-quality execution across ATL, digital, and trade marketing initiatives. We are looking for a commercially minded, structured communicator who combines persuasive influence with steady follow-through and pragmatic, data-informed decision making.Key activities and responsibilities of this role include:<ul><li>Define marketing strategy and annual marketing plans aligned to business objectives for existing and new brands/categories.</li><li>Collaborate with senior management to set category priorities and strategic direction</li><li>Finalize and recommend to the Commercial Director the positioning and strategic roadmap for each brand/category</li><li>Communicate positioning and category priorities to the wider Commercial Division, aligning annual plans and channel focus</li><li>Ensure consistent brand positioning across all channels and touchpoints</li><li>Own end-to-end execution of annual marketing plans across ATL, BTL and Digital (TV, OOH, social, e-commerce, in-store), coordinating agencies and suppliers to deliver impactful campaigns</li><li>Ensure the agreed strategy is implemented consistently by internal teams and external partners (agencies, suppliers, distributors).</li><li>Research market and consumer trends to identify growth opportunities and support profitable product launches</li><li>Conduct qualitative and quantitative research to optimize performance and inform strategic decisions, including entry into new categories</li><li>Monitor market share, category trends and competitor activity to identify opportunities and risks</li><li>Define success metrics (e.g., launch scorecards, brand health KPIs) and lead regular performance reviews; track and analyze KPIs across campaigns, digital/social and trade initiatives</li><li>Coordinate with Sales and, where applicable, Medical/Scientific teams to align promotional priorities and execution plans</li><li>Design and present promotional and trade marketing initiatives to improve sales performance and brand visibility</li><li>Maintain strong visibility of in-market execution through regular market visits and audits (shelf presence, in-store image, promotional compliance)</li><li>Own the annual marketing budget: planning, allocation across channels, monitoring and optimization to ensure cost efficiency and ROI</li><li>Partner with Sales to build sales budget and forecast assumptions, ensuring marketing priorities support volume and value targets</li><li>Lead and develop the marketing team by setting objectives, coaching performance and building capability</li><li>Lead agency selection and negotiations, safeguarding company interests and ensuring high-quality, on-time deliverables</li><li>Manage key projects, timelines and stakeholders, ensuring clear coordination and on-time delivery</li><li>Represent the company at industry events and maintain strong relationships with external partners</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Marketing, Business Administration or a related field</li><li>Master’s degree in Marketing, MBA and/or related certifications are highly desirable</li><li>At least 10 years of progressive experience in FMCG, including at least 4 years in a leadership role managing teams and multiple brands</li><li>Demonstrated ability to design and execute marketing strategies that drive brand growth and market share.</li><li>Hands-on experience in integrated campaigns (ATL, BTL, Digital), e-commerce activation, and performance analytics</li><li>Proficiency in market research methodologies, consumer insights analysis, and competitive benchmarking</li><li>Strong financial acumen with experience in budget planning and P&amp;L management</li><li>Proficiency in Microsoft Office Suite and social media platforms</li><li>Fluent in English and Greek (both written and verbal)</li></ul>Core competencies of a successful candidate:<ul><li>Persuasive communication and storytelling; ability to influence and align stakeholders</li><li>Strong relationship-building and cross-functional collaboration</li><li>Commercial mindset and balanced results orientation (initiative with pragmatism)</li><li>Reliable follow-through and steady execution under pressure</li><li>Organized project management (prioritization, timelines, budgets, stakeholders) with pragmatic attention to detail</li><li>Data-informed decision making and KPI tracking (campaign, social, trade marketing performance)</li><li>Creativity and curiosity; ability to develop original campaigns and support innovation launches</li><li>Strong negotiation and agency/vendor management; protects the company’s interests</li><li>People leadership: coaching, feedback, and team development</li></ul>

Marketing Manager (Growth & Innovation) int-0447

Intellectica is recruiting on behalf of its client, a leading medical aesthetics and regenerative medicine group headquartered in Glyfada, operating under an on-site work model. The company is renowned for its innovative treatments, clinical excellence, and commitment to enhancing natural beauty and well-being. To support its continued expansion and strengthen its brand leadership, the company is seeking a Head of Marketing to shape and drive its marketing strategy. Reporting directly to the Managing Partner and working closely with the medical and sales teams, this role offers a unique opportunity to lead a dynamic marketing function in a fast-growing, purpose-driven organization.Key activities and responsibilities of this role include:<ul><li>Develop and execute the annual marketing strategy to position the brand as a leader in the medical aesthetics sector, ensuring alignment with business objectives and market trends</li><li>Design and manage the marketing budget, allocating resources effectively across campaigns, channels, and partnerships to maximize ROI and support strategic priorities</li><li>Lead the creation and implementation of integrated marketing campaigns across digital, print, and experiential channels, ensuring consistent messaging and brand identity</li><li>Monitor and report on marketing performance, producing weekly and monthly KPI dashboards that track campaign effectiveness, lead conversion, and brand engagement</li><li>Align marketing and sales efforts, developing joint initiatives to enhance brand visibility, support product launches, and drive client acquisition</li><li>Conduct competitive analysis, tracking market developments, pricing strategies, and new product introductions to inform positioning and promotional tactics</li><li>Ensure strong brand presence across all communication channels, maintaining high standards of visual identity, tone of voice, and audience engagement</li><li>Manage and mentor the internal marketing team, fostering collaboration and performance across roles including marketing coordinator, graphic designer, and social media expert</li><li>Coordinate external partnerships, including marketing agencies, PR consultants, publishers, and production vendors, to ensure timely and high-quality execution of campaigns and materials</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Marketing, Communications or a related field; master’s degree is a plus</li><li>At least 7 years of progressive experience in marketing roles, including at least 2 years in a team leadership role</li><li>Proven experience in developing and executing multi-channel digital marketing strategies, including SEO/SEM, paid media, email marketing, and content marketing</li><li>Strong command of web analytics tools (e.g., Google Analytics, Hotjar), and ability to translate data into actionable insights</li><li>Experience managing Google Ads, Meta Business Suite, and other performance marketing platforms</li><li>Strong financial acumen, with experience in budgeting, forecasting, and performance reporting</li><li>Proficiency in Microsoft Office and CRM tools</li><li>Fluency in Greek and English, both written and verbal</li></ul>Core competencies of a successful candidate:<ul><li>Strategic and commercially oriented thinker</li><li>Strong leadership and mentoring capabilities</li><li>Exceptional planning and project management skills</li><li>Analytical and data-literate with attention to detail</li><li>Confident communicator with excellent interpersonal skills</li><li>Adaptable and resilient in fast-paced environments</li><li>Passionate about innovation and customer experience</li></ul>

Head of Marketing int-0421

Intellectica is recruiting a motivated&nbsp;HR Administrator&nbsp;on behalf of an internationally recognized Group of Companies present in the Technology sector. Based in Koropi, Greece and reporting directly to the Chief HR Officer, the successful candidate will play a key role in ensuring the smooth delivery of daily HR operations while actively contributing to a positive, engaging employee experience across the organization.Key activities and responsibilities of this role include:<ul><li>Supporting the administration of core HR processes across the employee lifecycle, including onboarding, offboarding, and contract updates</li><li>Assisting in the coordination of recruitment activities (e.g., posting job ads, scheduling interviews, managing candidate communication)</li><li>Preparing and maintaining HR documentation such as employment contracts, letters, and employee records</li><li>Maintaining and updating the HR database and personnel files to ensure accuracy and compliance with GDPR</li><li>Supporting the organization and logistics of employee training programs and L&amp;D initiatives</li><li>Responding to employee queries regarding HR policies, benefits, and general employment matters</li><li>Helping organize internal company events and CSR activities</li><li>Staying informed of basic employment law requirements to help ensure HR compliance</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>BSc in Business Administration, Finance, or a related field; a MSc in Human Resources or MBA is considered a strong plus</li><li>At least 1 year of experience in a similar HR role, ideally within a multinational, industrial, or high-tech environment</li><li>Familiarity with Greek labor legislation and HR compliance best practices</li><li>Proficiency in Microsoft Office and HR systems (HRIS tools)</li><li>Fluent in English and Greek (both written and verbal)</li></ul>Core competencies of a successful candidate:<ul><li>Highly organized with strong attention to detail</li><li>Able to multitask and manage administrative workflows efficiently</li><li>Collaborative mindset and willingness to support team priorities</li><li>Excellent communication skills; personable and engaging</li><li>High level of discretion and ability to maintain confidentiality</li><li>Proven ability to resolve issues in a timely and effective manner</li></ul>Benefits provided by the company:<ul><li>Competitive compensation package and annual bonus scheme</li><li>Group Life and Medical Plan</li><li>Opportunities for professional growth and training</li><li>Friendly and dynamic working environment supporting well-being activities</li><li>Company Bus</li></ul>

Human Resources Administrator int-0314

With a leading presence in the Greek business ecosystem for over a century, Saracakis Group of Companies, a 𝗚𝗿𝗲𝗮𝘁 𝗣𝗹𝗮𝗰𝗲 𝘁𝗼 𝗪𝗼𝗿𝗸® 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗲𝗱™ organization, is always looking for passionate people to join our team. We are currently seeking to hire a:&nbsp;AREA SALES REPRESENTATIVE ΜΗΧΑΝΗΜΑΤΩΝ ΕΡΓΟΥ&nbsp;#YourRole in more detail✅Promotion of spare parts, planning of promotional activities, and maintenance contracts. ✅Market research, identification of new customers, and development of new areas. ✅Price and competition analysis. ✅Management of key accounts, including industrial, construction, and technical companies. ✅Support of authorized dealers’ workshops, target setting, evaluation, and process improvement.&nbsp;The ideal candidate should meet the following requirements:✅Bachelor’s degree in Engineering, Business, or a relevant field✅A minimum of 3 years’ experience in a relevant position✅Outstanding written and verbal use of the English Language✅Highly motivated and target-driven with a proven track record in sales✅&nbsp;Excellent selling, negotiation, and communication skills✅Prioritizing, time management, and organizational skills✅Initiative-taking mindset✅Excellent use of Microsoft Office Tools✅&nbsp;Availability to travel✅Military obligations fulfilled (for male applicants)&nbsp;Our company offers:&nbsp; Saracakis Group of Companies BenefitsOn top of the challenging work environment, we are offering:&nbsp;💸Competitive salary package and bonus scheme&nbsp;👩‍⚕️ Health and life insurance for you and your family&nbsp;🏢 Modern facilities, onsite occupational doctor, and indoor parking&nbsp;💻 Cutting-edge IT equipment, mobile, and data plan&nbsp;📚 We want you to grow with us! We provide you access to our online training platform, where you can study topics for your personal and professional growth!&nbsp;⭐ Clear career paths and a developmental 360° feedback framework&nbsp;💰 Employee or Group product and services referral bonuses&nbsp;🎉 Financially supporting employees’ post-graduation studies, marriage,s and newborns&nbsp;🛒 Discounts on our organization’s products and services&nbsp;🏃‍♀️ A variety of company activities and family perks&nbsp;

AREA SALES REPRESENTATIVE ΜΗΧΑΝΗΜΑΤΩΝ ΕΡΓΟΥ

We are the market leader in the field of Electrical Equipment and we have specialized Lighting, Photovoltaic, Industrial Equipment and Building Solutions departments as well as two states of Electrical Panel Production Plants. The combination of high quality products, well trained personnel as well as an organized and flexible organizational structure allow us to be our customer’s top choice and we make sure that only the best work with us.&nbsp; We select and create competent executives and their exceptional performance allows us to make the most of any opportunity that arises. We continuously invest in our people by creating a very dynamic, high – professional and innovating environment that embraces work ethic, teamwork, passion &amp; great results and provides to our employees special learning experiences that foster their personal and professional development.About the role:We are looking for a passionate and motivated professional to join our team as a Supply Chain Systems Associate. The ideal candidate will support the efficient operation of our Distribution Center and Supply Chain Systems, ensuring high standards and timely delivery.Key Responsibilities:<ul><li>Oversee daily operations of the central Distribution Center, ensuring all tasks are completed on time and meet required standards.</li><li>Maintain clear communication with the Warehouse Supervisor to guarantee timely completion of tasks.</li><li>Provide first-level support for the Warehouse Management System (WMS) and troubleshoot any issues.</li><li>Monitor Key Performance Indicators (KPIs) and assist in achieving operational targets.</li><li>Propose and implement solutions for the optimal operation of systems, aiming to improve service efficiency for both internal stakeholders and end customers.</li><li>Actively participate and provide support in ongoing projects and initiatives.</li></ul>Required Qualifications:<ul><li>Bachelor’s degree in Supply Chain/Logistics, Finance, Business Administration, or a related field</li><li>Familiarity with logistics software and inventory management systems (Familiarity with SAP is a plus)</li><li>Excellent command of MS Office applications</li><li>Strong verbal and written communication skills both in English and Greek</li><li>Results-driven with strong problem-solving skills</li><li>Interpersonal, coordination, and collaboration abilities</li><li>Experience in a similar role will be considered as an asset</li></ul>What we offer:<ul><li>Competitive remuneration package &amp; extra benefits</li><li>Dynamic, prestigious and highly distinguished working environment (Best workplace award in Greece for 11 years)</li><li>Among top industries in international market trends</li><li>Multiple learning &amp; career opportunities</li></ul>

Supply Chain Systems Associate

We’re looking for an experienced, execution-driven Operations Excellence Director to own the end-to-end excellence agenda for Service Operations. You will set the multi-year roadmap and lead cross-functional execution across cost &amp; policy governance (refunds/compensation), fraud strategy, process and automation, experience analytics, data infrastructure &amp; insights, and workforce/BPO partnership strategy—improving customer/vendor/rider experience while protecting unit economics and reducing operational risk.What you’ll be doing Business Processes &amp; Automations<ul><li>Own Service Ops process excellence: end-to-end SOPs, escalation frameworks, quality loops, and process documentation standards.</li><li>Manage the tools, systems, and integrations used by Service Ops, ensuring they are effective, scalable, and reliable.</li><li>Own Help Center flows and self-serve process optimization in partnership with Product/UX/Content.</li><li>Lead automation initiatives (workflow, routing, templates/macros, AI/assist tooling where relevant) with clear ROI.</li></ul>Experience Analytics<ul><li>Lead analysis of user, vendor, and rider experience, identifying pain points and translating insights into prioritized initiatives.</li><li>Drive cross-functional programs (Ops, Product, Commercial, CX, Logistics) to improve experience and reduce contacts.</li><li>Build a clear voice-of-customer / voice-of-operations mechanism (themes, root causes, decision logs).</li></ul>Fraud Management<ul><li>Own and continuously optimize compensation and refund policies, including governance, thresholds, approvals, and auditability.</li><li>Manage the Service Ops P&amp;L levers linked to refunds/compensation (e.g., incidence reduction, partner chargebacks/recoveries, adherence gaps).</li><li>Define and execute the fraud strategy: detect, prevent, investigate, and close policy/tool gaps that enable abuse.</li><li>Partner closely with Legal, Risk, Finance, Product, and Ops to ensure policies are fair, compliant, and economically sound.</li></ul>Service Operations Data &amp; Analytics<ul><li>Own the Service Ops data infrastructure and reporting layer: dashboards, pipelines, metric definitions, and business logic governance.</li><li>Ensure data is trusted and usable (single source of truth, consistent KPIs, strong QA and documentation).</li><li>Provide insights and decision support for Service Ops leadership, including forecasting inputs, efficiency deep-dives, and performance narratives.</li></ul>Workforce &amp; BPO Partnerships Strategy<ul><li>Own the in-house vs BPO split strategy and the operating model behind it.</li><li>Lead BPO vendor performance management, contract renewals, pricing negotiations, onboarding of new vendors (incl. procurement process), and regular BPO business reviews.</li><li>Ensure BPOs operate as a seamless extension of in-house teams (SOPs, quality standards, coaching, governance, escalation, knowledge management).</li></ul>Leadership &amp; people management<ul><li>Lead multiple teams through managers, building a high-performing culture with strong accountability.</li><li>Set clear priorities, operating rhythms (QBRs/MBRs), and performance standards across all sub-pillars.</li><li>Develop talent: succession planning, capability building (analytics, process excellence, vendor management, fraud/risk), and strong stakeholder presence.</li></ul> What you need to be successful <ul><li>10+ years in Operations Excellence / Service Operations / Process Excellence / Strategy &amp; Ops (high-volume environments preferred).</li><li>Proven ownership of cost levers: refunds/compensation governance, leakage reduction, productivity, savings delivery.</li><li>Strong process excellence toolkit: SOP governance, process redesign, continuous improvement methods.</li><li>Tooling &amp; automation: systems ownership, integrations, Help Center/self-serve optimization.</li><li>Data &amp; analytics fluency: KPI design, dashboard requirements, metric governance, data quality.</li><li>BPO/vendor management: pricing/commercials, SLAs, QBRs, onboarding, negotiations.</li><li>Strong Microsoft Office skills (Excel, PowerPoint, Outlook).</li><li>Exceptional communication (written, verbal, presentations).</li><li>Strategic prioritization and structured problem-solving; strong judgment and ownership.</li><li>Senior stakeholder influence and cross-functional leadership.</li><li>People leadership: coaching, accountability, talent development.</li><li>Comfort with ambiguity and fast-paced, scaling environments; collaborative and hands-on.</li></ul>Nice to have<ul><li>Project Management certification, such as Prince PMI 2.</li><li>Fraud/risk program exposure in a digital marketplace environment.</li><li>Experience with Help Center / self-serve strategy and contact-deflection programs.</li><li>Familiarity with modern CX tooling ecosystems (CRM/ticketing, QA, knowledge base, workforce tools, BI stack).</li></ul>

Operations Excellence Director

We at Nova, are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for vibrant and fast thinking “Campaign Analyst” to be part of our successful Campaigns team.You have a challenging mission for:You have a challenging mission to support Nova’s commercial strategy through data analysis and KPI monitoring, supporting business decision-making.What will you do:<ul><li>Evaluate the produced results and take actions in order to promote the commercial strategy of Nova.</li><li>Connect data streams from multiple systems and create a repository of knowledge across valuable metrics related to market, sales, products, delivery, and operations</li><li>Participate in the design and monitor of Key Performance Indicators.</li><li>Contribute to data projects aiming to support business decisions &amp; processes.</li><li>Build, develop, and maintain performance dashboards for sales teams supporting performance management and contribute to decision-making processes.</li><li>Prepare targets according to commercial guidelines and cascade to sales.</li></ul>It would be great if you have:<ul><li>BSc in Finance, Mathematics, Statistics, or Computer Science.</li><li>3+ years of experience in a role with strong numeracy and data/business analysis skills.</li><li>Solid communication skills both in written form and oral interaction with stakeholders of both business and technical backgrounds.</li><li>Strong MS Excel, MS Access, Hands-on experience with MS Power BI and SPSS Modeler, desired familiarization with SQL databases.</li><li>Previous experience in telecom, utilities, or banking sector will be considered an asset.</li><li>Drive, adaptability, and a passion for achieving results.</li><li>Knowledge in&nbsp;SQL/SPSS Modeler would be appreciated</li></ul>What you will get<ul><li>Sales Bonus to celebrate your achievements</li><li>Mobile voice and data to talk</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp; for you, friends, family</li><li>Private Insurance program to check up on your health</li><li>Toddlers allowance to daycare your kids &nbsp;</li></ul>

Campaign Analyst

NTT Data Greece is looking for a Test Engineer in Athens with a strong background in business analysis, reporting, software delivery, and release management to join our IT Service Management team and to work with our clients in the European public sector. In this role, you will support the European Commission by coordinating key conformance testing and deployment activities with EU Member States. Acting as the central point of contact, you will ensure that IT systems comply with technical and functional specifications and are production-ready.Your role:<ul><li>Produce and maintain the required test design specifications – test cases.</li><li>Produce and maintain the Acceptance Test Plan (ATP) for formal test runs.</li><li>Execute the required test cases and analyze the result(s).</li><li>Produce regular progress test reports, status updates, and dashboards to inform all stakeholders.</li><li>Support stakeholders in understanding system specifications and testing processes.</li><li>Escalate critical issues to the Project Manager and the European Commission when needed.</li><li>Contribute to knowledge sharing, process standardization, and continuous improvement of testing cycles.</li></ul>Why NTT DATA?We value a collaborative and supportive environment, celebrating curiosity and engagementWe are committed to supporting the physical, financial and emotional well-being our of employeesCareer development. Training path and access to learning opportunities, yearly performance reviews and a mentorship programWe believe in work-life balance and flexibility. Wear casual clothing, decide your working hours and enjoy our hybrid working modelTalent Friends. Refer a friend and receive a bonus when they joinWe care about youHealth &amp; well-being. Focus on your mental health with access to a platform with certified psychologists &amp; mental health workshops. Take a break with one of our online fitness and well-being sessionsDiversity &amp; inclusion. We are committed to equal employment opportunities regardless of gender, gender expression and identity, sexual orientation, religion, culture, origin, disability, age, or other personal and social characteristics. #WeAreAllUnique #YouMakeUsUniquePlease let us know if you require us to accommodate any accessibility needs during the recruitment process.Benefits at NTT DATA GreeceHealth insurance for the employee and one dependent family member (100% paid by NTT DATA)Meal vouchers of 120€ per month (x12)Corporate mobile phone: subscription &amp; deviceTeleworking equipment allowanceUdemy AccountAccess to Open Up mental health service&nbsp;28 days of paid annual leave consisting of your legal holidays and compensation daysYour profile:<ul><li>Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.</li><li>﻿2–5 years of experience in software testing or large-scale IT deployments, preferably within EU Customs and/or Taxation or related business processes.</li><li>Solid knowledge of the software testing lifecycle and conformance testing best practices.</li><li>Proven experience in managing multi-stakeholder engagements and deployment activities.</li><li>Demonstrated ability to interpret complex business and technical requirements and communicate them clearly.</li><li>Experience in working with public administration or European institutions.</li><li>Excellent command of English (written and spoken).&nbsp;</li></ul>Nice to have:<ul><li>Familiarity with public sector IT systems.</li><li>Knowledge of testing and validation tools (e.g., SOAP, XML validation, Postman, API testing platforms).</li><li>Understanding of XML, XSD, and REST/SOAP services.</li><li>Experience with EU IT delivery methodologies and standards.</li><li>Additional EU languages are an asset.</li></ul>

Test Engineer

&nbsp;Our People, Our Energy!&nbsp;<h2>The Company</h2>MORE (Motor Oil Renewable Energy)&nbsp;is a subsidiary company of the&nbsp;Motor Oil Group&nbsp;and is dynamically active in the field of clean energy production &amp; management. MORE’s vision is, through the innovative development of its units and services, to produce more clean energy, and create more alternatives for a sustainable future for all. Having as guarantee the credibility and confidence inspired by the Motor Oil Group’s name, as well as the stability and financial health, MORE dares and invests, looking to the future. We strive to develop our people to their highest potential, through continuous learning and assignment of challenging projects.At&nbsp;Motor Oil Group, our people are our energy!We support the Greek economy with exports to over 75 countries, thousands of employees, and continuous new investments. We work together to shape the future of energy and we focus on developing and empowering our people, cultivating their talents that will shape our future journey towards the energy transition.<h2>Starting with the role:</h2>Currently we are searching to hire a&nbsp;QHSSE Engineer based in Αthens. The role who will be responsible for projects across Greece, ensuring compliance with QHSSE policies, implementing QHSSE standards, performing risk assessments, conducting training, and managing safety plans and compliance at construction and operating sites.<h2>During your day you will:</h2><ul><li>Ensure operational compliance with QHSSE policies, Crisis &amp; Emergency Plans, and legal frameworks, including ESG reporting requirements.</li><li>Perform Safety Engineer/Technician duties and ensures legal compliance in HSE, supporting departments in meeting their legislative requirements.</li><li>Create site visit reports and provides consultation to site supervisors on QHSSE compliance and best practices.</li><li>Conduct regular sessions with site supervisors for either operational or project sites to review ongoing QHSSE issues and relevant contractors performance.</li><li>Identify training needs, delivers HSE training, and convenes safety meetings to promote awareness and compliance.</li><li>Support the implementation of QHSSE MS standards, including Management of Change processes, across departments.</li><li>Undertake risk assessments and develop Emergency Response Plans for various projects and operations.</li><li>Initiate procurement requests for services by Safety Coordinators and provides technical advice</li><li>Assist in incident management, leading investigations per INIL procedures to identify learnings and preventive actions.</li><li>Collaborate with external stakeholders and authorities, staying updated on relevant QHSSE legislation and fostering a proactive safety culture.</li></ul><h2>What you need to stand out:</h2><ul><li>Bachelor’s degree in Engineering</li><li>Master’s degree in Engineering or other relative field will be considered an asset</li><li>At least 5 years of working experience on relative business as Health and Safety Inspector/coordinator preferably on construction or field operations</li><li>QHSSE Technical Competencies</li><li>Sound knowledge of ISO requirements</li><li>Fluency in English (verbal and written)</li><li>Leadership Skills</li><li>Attention to detail</li><li>Organizational skills</li><li>Time management skills</li><li>Travelling flexibility is required</li></ul>&nbsp;&nbsp;Our Compass is the #ACTION#A_uthenticity#C_ompassion#T_eamwork#I_ntegrity#O_wnership#N_ever giving up&nbsp;&nbsp;What gives us energy:<ul><li>Friendly and fast paced environment, being always at the heart of the #action</li><li>Continuous learning to empower our teams</li><li>Career Development opportunities across the Motor Oil Group</li><li>Competitive compensation package</li></ul>&nbsp;&nbsp;*We @Motor Oil Group are an equal opportunity employer.Our hiring decisions are based solely on qualifications, merit, and business needs. We recruit, employ, train, and promote individuals without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, genetic characteristics, or any other protected status. Our commitment is to maintain an inclusive and diverse workforce where everyone has the opportunity to succeed.

QHSSE Engineer

&nbsp;Our People, Our Energy!&nbsp;<h2>The Company</h2>MORE (Motor Oil Renewable Energy)&nbsp;is a subsidiary company of the&nbsp;Motor Oil Group&nbsp;and is dynamically active in the field of clean energy production &amp; management. MORE’s vision is, through the innovative development of its units and services, to produce more clean energy, and create more alternatives for a sustainable future for all. Having as guarantee the credibility and confidence inspired by the Motor Oil Group’s name, as well as the stability and financial health, MORE dares and invests, looking to the future. We strive to develop our people to their highest potential, through continuous learning and assignment of challenging projects.At&nbsp;Motor Oil Group, our people are our energy!We support the Greek economy with exports to over 75 countries, thousands of employees, and continuous new investments. We work together to shape the future of energy and we focus on developing and empowering our people, cultivating their talents that will shape our future journey towards the energy transition.<h2>Starting with the role:</h2>Currently we are searching to hire a&nbsp;SCADA &amp; IT Specialist who will be responsible for ensuring the optimal performance and compliance of SCADA systems across various renewable energy installations while collaborating with different departments to gather requirements. This position also involves cybersecurity compliance monitoring, ensuring system connectivity, troubleshooting issues, and managing documentation related to network installations.<h2>During your day you will:</h2><ul><li>Collect and analyze the needs of various departments to accurately specify the SCADA system's capabilities.</li><li>Continuously monitor the connectivity and operational performance of SCADA systems across different renewable energy installations</li><li>Specify and manage Internet Service Provider (ISP) services to ensure stable and reliable data transmission for SCADA systems.</li><li>Provide guidance and support to site technicians and operational teams for the troubleshooting and resolution of SCADA-related issues.</li><li>Develop and maintain comprehensive documentation for all SCADA system installations, network architectures, and configuration settings.</li><li>Ensure seamless integration of SCADA systems with industrial equipment, such as PLCs (Programmable Logic Controllers), and industrial communication protocols, including Modbus, IEC-104, DNP3, and OPC UA.</li></ul><h2>What you need to stand out:</h2><ul><li>Bachelor’s degree in information technology, Electrical Engineering, or a related field.</li><li>Master Degree in related fields will be considered an asset</li><li>Minimum of 5 years of experience in SCADA system management and IT infrastructure within the renewable energy sector.</li><li>In-depth knowledge of SCADA systems</li><li>Strong understanding of cybersecurity principles, especially in relation to industrial control systems (ICS).</li><li>Experience with ISP service specifications, network connectivity, and troubleshooting in a renewable energy context.</li><li>Fluency in English (verbal and written)</li><li>Proficient in all MS Office software especially Word, Excel, Power Point</li><li>Strong problem-solving skills and the ability to manage multiple tasks simultaneously.</li></ul>&nbsp;&nbsp;Our Compass is the #ACTION#A_uthenticity#C_ompassion#T_eamwork#I_ntegrity#O_wnership#N_ever giving up&nbsp;&nbsp;What gives us energy:<ul><li>Friendly and fast paced environment, being always at the heart of the #action</li><li>Continuous learning to empower our teams</li><li>Career Development opportunities across the Motor Oil Group</li><li>Competitive compensation package</li></ul>&nbsp;&nbsp;*We @Motor Oil Group are an equal opportunity employer.Our hiring decisions are based solely on qualifications, merit, and business needs. We recruit, employ, train, and promote individuals without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, genetic characteristics, or any other protected status. Our commitment is to maintain an inclusive and diverse workforce where everyone has the opportunity to succeed.

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