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The Sales Manager is responsible for overseeing the management of team(s) supporting moderately complex accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Serves an assigned territory/client with moderate variables in geography and/or customer complexity. Possess passion for sales, superior customer experience, capacity for quick thinking and immediate action, and ability to forecast sales outcomes. Responsible for driving the professional development of the sales team, including coaching, training, and continuous performance evaluation. Responsible for managing, building, and developing the strategic client relationship through a balanced level of engagement with Sales Director and external facing client. Meets strategic needs and goals partnering with client stakeholder(s). Must possess ability to support and manage moderate level of variability and change.DescriptionEssential Functions - Duties and Responsibilities• Lead, develop, and motivate the team(s) to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction• Provide accurate weekly, monthly, and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up to date• Act as an enabler to remove both internal and external roadblocks and help team to resolve challenges in support of sales opportunities• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members• Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories• Stay current on developments in client products/services and within the market and ensure the team is informed on the latest trends and market direction• Act as a point of escalation for the client and respond in a timely manner to any issues• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed• Effective client management having a clear view on account and how to maximize revenue as well as effectively communicating quarterly objectives to client• Work closely with client contact on reporting and forecasting• Ensure team alignment to achieve operating plan targets, sales targets, and clientperformance targets (CPTs)• Work with internal functional resources and external partners to develop an effective coaching and training platform, targeted around customer success and revenue retention motions and skills, ensuring on-going development of the team• Coordinate team incentives and SPIFs (Sales Performance Incentive Fund)• Ensure high level of professionalism during all interactions with team and client• Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met• Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience• Lead team to effectively influence buying/renewal process to achieve greater client satisfactionQualificationsRequired Qualifications• Minimum 3 years of proven work experience in a sales leadership role (or similar)• At least 9 months experience in Concentrix or 6 months in Concentrix in targeted role• Consistent track record of success with a passion for exceptional customer experience anddriving team results• Must be well-versed in High Performance Selling methodologies• Results-driven, analytically proficient, strategically minded with an operational outlook• Excellent people management, leadership, and coaching skills• Strong record of developing and retaining high potential employees• Experience in a fast-paced high-volume sales environment with tight deadlines in adynamic working environment• Excellent listening and problem-solving skills• Excellent verbal and written communication skills, both internally and externally• Ability to maximize revenue through best practices• Highly organized with the ability to handle multiple priorities• Strong knowledge of Microsoft Office programs• Demonstrated ability to prioritize and multi-task in a time-sensitive environment• Demonstrated ability to make timely and sound decisions; make decisions under conditionsof uncertainty or limited data; evaluate short- and long-term consequences• Execute high level of independent judgement and critical thinking• Professional and polished demeanor• Strong written and verbal communication skills in both English B2-C1 and Italian C2.• Willingness to work on site from our office in AthensPreferred Qualifications• Bachelor’s degree• Experience working with Salesforce.com or similar CRM preferred

Sales Team Leader with English and Italian

The Sales Manager is responsible for overseeing the management of team(s) supporting moderately complex accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Serves an assigned territory/client with moderate variables in geography and/or customer complexity. Possess passion for sales, superior customer experience, capacity for quick thinking and immediate action, and ability to forecast sales outcomes. Responsible for driving the professional development of the sales team, including coaching, training, and continuous performance evaluation. Responsible for managing, building, and developing the strategic client relationship through a balanced level of engagement with Sales Director and external facing client. Meets strategic needs and goals partnering with client stakeholder(s). Must possess ability to support and manage moderate level of variability and change.DescriptionEssential Functions - Duties and Responsibilities• Lead, develop, and motivate the team(s) to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction• Provide accurate weekly, monthly, and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up to date• Act as an enabler to remove both internal and external roadblocks and help team to resolve challenges in support of sales opportunities• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members• Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories• Stay current on developments in client products/services and within the market and ensure the team is informed on the latest trends and market direction• Act as a point of escalation for the client and respond in a timely manner to any issues• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed• Effective client management having a clear view on account and how to maximize revenue as well as effectively communicating quarterly objectives to client• Work closely with client contact on reporting and forecasting• Ensure team alignment to achieve operating plan targets, sales targets, and clientperformance targets (CPTs)• Work with internal functional resources and external partners to develop an effective coaching and training platform, targeted around customer success and revenue retention motions and skills, ensuring on-going development of the team• Coordinate team incentives and SPIFs (Sales Performance Incentive Fund)• Ensure high level of professionalism during all interactions with team and client• Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met• Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience• Lead team to effectively influence buying/renewal process to achieve greater client satisfactionQualificationsRequired Qualifications• Minimum 3 years of proven work experience in a sales leadership role (or similar)• At least 9 months experience in Concentrix or 6 months in Concentrix in targeted role• Consistent track record of success with a passion for exceptional customer experience anddriving team results• Must be well-versed in High Performance Selling methodologies• Results-driven, analytically proficient, strategically minded with an operational outlook• Excellent people management, leadership, and coaching skills• Strong record of developing and retaining high potential employees• Experience in a fast-paced high-volume sales environment with tight deadlines in adynamic working environment• Excellent listening and problem-solving skills• Excellent verbal and written communication skills, both internally and externally• Ability to maximize revenue through best practices• Highly organized with the ability to handle multiple priorities• Strong knowledge of Microsoft Office programs• Demonstrated ability to prioritize and multi-task in a time-sensitive environment• Demonstrated ability to make timely and sound decisions; make decisions under conditionsof uncertainty or limited data; evaluate short- and long-term consequences• Execute high level of independent judgement and critical thinking• Professional and polished demeanor• Strong written and verbal communication skills in both English B2-C1 and Spanish C2.• Willingness to work on site from our office in AthensPreferred Qualifications• Bachelor’s degree• Experience working with Salesforce.com or similar CRM preferred

Sales Team Leader with English and Spanish

Intellectica&nbsp;is&nbsp;recruiting&nbsp;an&nbsp;experienced&nbsp;Retail&nbsp;Store&nbsp;Manager&nbsp;on&nbsp;behalf&nbsp;of&nbsp;a&nbsp;leading&nbsp;company&nbsp;in&nbsp;the&nbsp;home&nbsp;furnishings&nbsp;industry&nbsp;that&nbsp;specializes&nbsp;in&nbsp;designing&nbsp;and&nbsp;manufacturing&nbsp;high-quality&nbsp;kitchens&nbsp;in&nbsp;Greece.&nbsp;Based&nbsp;in&nbsp;Athens,&nbsp;the&nbsp;candidate’s&nbsp;primary&nbsp;goal&nbsp;is&nbsp;to&nbsp;contribute&nbsp;to&nbsp;the&nbsp;growth&nbsp;of&nbsp;the&nbsp;company,&nbsp;driving&nbsp;sales&nbsp;of&nbsp;the&nbsp;company’s&nbsp;retail&nbsp;stores.Key&nbsp;activities&nbsp;and&nbsp;responsibilities&nbsp;of&nbsp;this&nbsp;role&nbsp;include:<ul><li>Managing&nbsp;and&nbsp;overseeing&nbsp;the&nbsp;day-to-day&nbsp;operations&nbsp;of&nbsp;two&nbsp;retail&nbsp;stores,&nbsp;taking&nbsp;ownership&nbsp;of&nbsp;their&nbsp;commercial&nbsp;success</li><li>Championing&nbsp;a&nbsp;culture&nbsp;of&nbsp;outstanding&nbsp;customer&nbsp;service&nbsp;and&nbsp;experience,&nbsp;ensuring&nbsp;high&nbsp;customer&nbsp;satisfaction&nbsp;rates&nbsp;and&nbsp;retention</li><li>Setting&nbsp;quantitative&nbsp;and&nbsp;qualitative&nbsp;targets&nbsp;for&nbsp;store&nbsp;staff,&nbsp;based&nbsp;on&nbsp;the&nbsp;company’s&nbsp;strategy,&nbsp;and&nbsp;managing/motivating&nbsp;the&nbsp;sales&nbsp;teams&nbsp;to&nbsp;achieve&nbsp;them</li><li>Recruiting,&nbsp;engaging&nbsp;and&nbsp;developing&nbsp;winning&nbsp;store&nbsp;teams</li><li>Monitoring&nbsp;and&nbsp;analyzing&nbsp;the&nbsp;performance&nbsp;(KPIs)&nbsp;of&nbsp;the&nbsp;stores,&nbsp;sales,&nbsp;and&nbsp;customer&nbsp;data&nbsp;to&nbsp;identify&nbsp;trends&nbsp;and&nbsp;opportunities&nbsp;for&nbsp;improvement</li><li>Ensuring&nbsp;adherence&nbsp;of&nbsp;the&nbsp;stores&nbsp;to&nbsp;the&nbsp;company’s&nbsp;branding&nbsp;and&nbsp;merchandising&nbsp;guidelines</li><li>Ensuring&nbsp;compliance&nbsp;with&nbsp;legal,&nbsp;safety,&nbsp;security,&nbsp;sustainability,&nbsp;urban&nbsp;planning,&nbsp;and&nbsp;other&nbsp;requirements&nbsp;governing&nbsp;the&nbsp;operation&nbsp;of&nbsp;retail&nbsp;stores</li><li>Leading&nbsp;and&nbsp;coordinating&nbsp;with&nbsp;the&nbsp;departments&nbsp;involved&nbsp;in&nbsp;store&nbsp;openings,&nbsp;renovations,&nbsp;and&nbsp;refurbishments</li><li>Daily&nbsp;involvement&nbsp;in&nbsp;digital&nbsp;customer&nbsp;relationship&nbsp;management&nbsp;and&nbsp;corporate&nbsp;processes</li><li>Any&nbsp;other&nbsp;task&nbsp;that&nbsp;may&nbsp;be&nbsp;required&nbsp;from&nbsp;time&nbsp;to&nbsp;time</li></ul>Professional&nbsp;experience&nbsp;&amp;&nbsp;qualifications&nbsp;of&nbsp;a&nbsp;successful&nbsp;candidate:<ul><li>BSc&nbsp;in&nbsp;Business&nbsp;Administration,&nbsp;marketing,&nbsp;or&nbsp;a&nbsp;related&nbsp;field</li><li>3+&nbsp;years’&nbsp;professional&nbsp;experience&nbsp;in&nbsp;retail&nbsp;sales,&nbsp;business&nbsp;development&nbsp;and&nbsp;store&nbsp;management&nbsp;roles</li><li>Experience&nbsp;in&nbsp;commercial&nbsp;management&nbsp;and&nbsp;CRM/ERP&nbsp;systems</li><li>Proven&nbsp;experience&nbsp;in&nbsp;managing&nbsp;experienced&nbsp;sales&nbsp;teams&nbsp;and&nbsp;achieving&nbsp;quantitative&nbsp;and&nbsp;qualitative&nbsp;goals</li><li>Comfortable&nbsp;with&nbsp;MS&nbsp;office&nbsp;and&nbsp;related&nbsp;tools</li><li>Fluent&nbsp;in&nbsp;English&nbsp;and&nbsp;Greek</li></ul>Core&nbsp;competencies&nbsp;of&nbsp;a&nbsp;successful&nbsp;candidate:<ul><li>Driven,&nbsp;self-motivated,&nbsp;hard-working,&nbsp;trustworthy&nbsp;and&nbsp;client-focused</li><li>Avid&nbsp;multi-tasker&nbsp;with&nbsp;advanced&nbsp;organizational&nbsp;skills&nbsp;and&nbsp;strong&nbsp;focus&nbsp;on&nbsp;results</li><li>Effective&nbsp;communicator&nbsp;(both&nbsp;verbal&nbsp;and&nbsp;written)</li><li>Personable&nbsp;and&nbsp;engaging,&nbsp;able&nbsp;to&nbsp;build&nbsp;strong&nbsp;relationships&nbsp;and&nbsp;work&nbsp;in&nbsp;teams</li><li>Confident&nbsp;and&nbsp;able&nbsp;to&nbsp;work&nbsp;well&nbsp;under&nbsp;pressure</li></ul>Benefits&nbsp;provided&nbsp;by&nbsp;the&nbsp;company:<ul><li>Competitive&nbsp;salary</li><li>Mobile&nbsp;phone</li><li>Laptop</li></ul>Apply Now

Retail Store Manager int-0307

We’re seeking a skilled Network Engineer (L1) to be responsible for the initial receipt, classification, and basic troubleshooting of customer incidents and service requests, focusing on network, cloud, and system infrastructure. The ISC operates on a 24x7 shift rotation to ensure continuous service availability for customers.📌&nbsp;Location: Athens (North Suburbs)📍&nbsp;Working Model: Hybrid🕗Working Hours:&nbsp;Shifts - 24x7x365Reporting to: ISC Manager🕵‍♀️ &nbsp;What we are looking for:Technical Diploma or&nbsp;degree in IT, Computer Science, or a related field (or equivalent experience).&nbsp;&nbsp;Preferred Certifications (Not Mandatory but Advantageous):·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CompTIA A+,·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Microsoft Azure Fundamentals (AZ-900)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Juniper JNCIA-Junos·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Fortinet NSE 3 or/and NSE4·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CompTIA Network+ or CCNA·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Microsoft Azure Fundamentals (AZ-900)🎯&nbsp;Main Responsibilities<ul><li>Act as the initial point of contact for customers, receiving incidents, service requests, and inquiries via ticketing system, phone, or email.</li><li>Perform initial triage, classification, and prioritization of incoming tickets in accordance with Service Level Agreements (SLAs) and escalation processes.</li><li>Monitor network infrastructure, firewalls, SD-WAN, and cloud services for performance and security issues.</li><li>Identify and troubleshoot basic network issues, such as connectivity failures, latency, and packet loss.</li><li>Escalate complex or unresolved issues to L2 / L3 teams following established procedures.</li><li>Perform initial diagnostics using tools such as FortiManager, FortiAnalyzer, Zabbix, and Junos Space.</li><li>Provide first-line support for customer inquiries related to network connectivity, VPN access, and firewall policies.</li><li>Log all incidents, service requests, and troubleshooting steps accurately in the ticketing system.</li><li>Follow Standard Operating Procedures (SOPs) for troubleshooting, monitoring, and escalation.</li></ul>💻&nbsp;Specific Technical Skills:<ul><li>Relevant experience in IT support / helpdesk roles will be considered a strong plus</li><li>Basic understanding of networking principles (TCP/IP, routing, switching).</li><li>Familiarity with one or more of the following technologies: Fortinet SD-WAN or FortiGate platforms, Juniper Networks devices.</li><li>Strong problem-solving skills and ability to follow troubleshooting guides.</li><li>Excellent communication skills (written and verbal) in [Language Requirement, e.g., English].</li><li>Ability to work under pressure in a fast-paced, 24x7 operational environment.</li><li>Willingness to work on a rotating shift schedule, including nights, weekends, and public holidays.</li></ul>What you will gain:<ul><li>🏋️‍️Friendly and dynamic working environment</li><li>🏫&nbsp;Formal training and Professional Qualifications fully funded</li><li>✔️&nbsp;Competitive compensation package</li><li>⚕️&nbsp;Private Health Insurance</li><li>⚖️Work-Life Balance initiatives</li><li>🏃🏽‍Corporate Teams (e.g. Running, Volunteering)</li><li>👥&nbsp;A Buddy who will support you with your onboarding</li></ul>

ISC Engineer L1

We are looking for a highly motivated and creative individual to join our team in Brussels, to address the market of EU Institutions and International Organizations, and NATO.If you have strong communication skills, you are business minded and have a drive to increase business, then we want to hear from you.As an Account Manager you'll be concerned with improving and growing ICT business, by fostering and developing relationships with key customers, consultants and other partners.&nbsp;Main Responsibilities<ul><li>Drive ICT business with existing and new customers.</li><li>Build strong relationships with our clients to address their needs and challenges.</li><li>Lead origination of new opportunities at our clients, actively working together with our Presales, Solution Architecture and Service Delivery teams.</li><li>Drive and closing new business opportunities.</li><li>Manage the end-to-end sales and business development process.</li><li>Coordinate with internal working groups (recruiting, procurement, legal).</li><li>Build strong relationship with partners, suppliers and key stakeholders.</li><li>Prepare sales plan to deliver growth, revenue and margin targets.</li><li>Take responsibility/ownership of pipeline development, accurate monthly forecasting and revenue delivery.</li></ul>&nbsp;Required SkillsYou are the right candidate if you have:<ul><li>More than two (2) years of experience in Sales, Business Development, Account Management, Service Delivery Management or Project Management in EU Institutions, or four (4) years for Senior candidates.</li><li>Knowledge of processes and procurement procedures of EU Institutions and Agencies, and International Organizations.</li><li>Understanding of IT Technology trends (Cloud, Cybersecurity, AI).</li><li>Broad network and excellent communications skills (verbal and written).</li><li>Ability to establish relationships of trust with clients and partners.</li><li>Ability to lead and work effectively in a virtual team environment.</li><li>Ability to prioritize and manage time productively.</li><li>Fluency in English and the ability to address an international audience.</li><li>Knowledge of French or Dutch is a plus.</li></ul>&nbsp;What we offerAt OTE Group, we recognize and reward every effort without discrimination, through a wide range of benefits and programs for our people:&nbsp;Your benefits<ul><li>Competitive remuneration package</li><li>Company Mobile &amp; Device Subsidies</li><li>Modern working environment, working laptop only</li></ul>Your balance<ul><li>Flexible working arrangements</li><li>Private insurance for employees and their family members</li></ul>Your wellness<ul><li>Health, safety &amp; wellness programs: Exercise &amp; Wellness Platform “The Coach”</li></ul>Your developmentWe foster an empowering culture, encouraging our people to seize every opportunity to learn with the goal to achieve personal development, through:<ul><li>Unlimited access to digital learning platforms Percipio &amp; Coursera</li><li>Various f2f custom made learning academies</li><li>Talent &amp; rotation programs</li></ul>Your On-boarding<ul><li>Virtual new hire pre-boarding &amp; onboarding program</li><li>A buddy to support you in the first months working with us</li></ul>

Sales - Account Manager (Brussels)

As an e-Commerce Operations Manager, you will play a critical role in developing and scaling e-Commerce Operations within our Warehouse. By combining strong warehouse operations management with e-Commerce expertise, you will help build a robust, scalable, and customer-centric fulfillment operation aligned with Pet City’s quality standards and growth plans. Your strong organizational, problem-solving, and cross-functional collaboration skills—together with your hands-on experience in Warehouse and e-Commerce Operations and, of course, your love for pets—will help you thrive in this role!&nbsp;Key Responsibilities:• Manage the day-to-day operations of the e-Commerce Warehouse, ensuring smooth execution across Fulfillment, Last Mile, and Stock teams• Assign daily tasks, monitor team productivity, and ensure optimal workforce utilization• Ensure timely order fulfillment and strict adherence to agreed SLAs (Service Level Agreements)• Implement, monitor, and continuously improve Standard Operating Procedures (SOPs), ensuring consistency, quality, and operational excellence• Track, analyze, and improve key operational KPIs (productivity, order accuracy, on-time delivery, cost per order)• Act as a key point of contact between Warehouse Operations and the e-Commerce team, contributing to the development of the e-Commerce function within the warehouse• Collaborate closely with Customer Experience (CX) and Commercial teams to resolve operational issues impacting customer satisfaction• Identify inefficiencies, and improvement opportunities across processes, systems, and workflows• Support the development, training, and coaching of teams on processes, systems, and performance standards• Ensure compliance with Pet City’s quality standards, safety rules, and operational guidelinesRequirements:• Bachelor’s degree in Business Administration, Supply Chain, Logistics, Operations Management, or a related field• Minimum 3–5 years of experience in Warehouse Operations, Fulfillment, or e-Commerce Operations• Strong hands-on warehouse experience is essential; this role requires daily presence on the warehouse floor• Solid understanding of e-Commerce fulfillment operations (order picking, packing, last mile delivery, returns)• Experience working with KPIs, SLAs, and performance management• Familiarity with WMS, ERP systems, and operational reporting tools• Strong collaboration skills and ability to work cross-functionally with e-Commerce, CX, and Commercial teams• Strong organizational, problem-solving, and decision-making skills• Proactive mindset with a strong focus on continuous improvement and process development• Ability to work in a fast-paced, dynamic environment and manage operational complexity&nbsp;What we offer💶Competitive compensation package🎓Opportunities to learn and grow within a dynamic and fast-growing company💼Friendly and collaborative working environment💊Special prices and discounts on healthcare, well-being, and insurance packages through our network of partners🩺 Private health insurance coverage🏷️Employee discounts on our products and services🚀Your professional and personal success is our commitment

e-Commerce Operations Manager

We at&nbsp;Nova, are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for a talented and highly motivated&nbsp;CVM Product Manager&nbsp;to join our&nbsp;CNS Acquisition, CVM &amp; Base Development team.You have a challenging mission to:Boost revenue by growing existing customers and acquiring new ones, turning insights into actionable sales initiatives, coordinating cross-functional campaigns, and delivering exceptional customer experiences. This is an excellent opportunity for a proactive professional who thrives in a fast-paced environment and brings fresh ideas to drive results.What will you do:<ul><li>Revenue growth via development of existing customer base (CRM-CVM) &amp; acquisition of new customers; Owner of end-to-end design and execution of cross-selling and upselling campaigns &amp; offering</li><li>Responsible for maintaining the right balance between production volumes and average value-in, safeguarding a healthy development of converged consumer base</li><li>Analyze multiple datasets &amp; create relevant segmentation to identify opportunities and quickly turn insights into Sales initiatives</li><li>Main contact person with Sales points for her/his field, supporting and educating our sales partners with relevant material</li><li>Coordinating digital campaigns and initiatives with digital &amp; brand departments</li><li>Analyze market and perform competition analysis</li><li>Cross-functional collaboration with all involved departments across organization for the proper delivery and support of services</li><li>Expected to bring new &amp; fresh ideas</li><li>Guarantee impeccable execution with maximum level of CEX</li></ul>It would be great if you have:<ul><li>3–5 years of experience in CRM/CVM, Marketing, Finance, or Analytics (CRM experience preferred)</li><li>Bachelor’s degree in Statistics, Mathematics, Marketing, Finance, Computer Science, or a related field</li><li>Strong analytical skills with experience in SQL , Python , Relational Databases</li><li>Results-oriented, with a proven track record of exceeding targets</li><li>Creativity, efficiency, and attention to detail</li><li>Excellent command of the English language</li><li>A collaborative team player</li></ul>What you will get:&nbsp;<ul><li>Wellness programs to keep yourself fit</li><li>Mobile voice and data to talk</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp; for you, friends, family</li><li>Private Insurance program to check up on your health</li><li>Toddlers allowance to daycare your kids</li></ul>

CVM Product Manager

We at&nbsp;Nova, are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for a talented and highly motivated CVM Product Manager to join our CNS Acquisition, CVM &amp; Base Development team.You have a challenging mission for:Boost revenue by growing existing customers and acquiring new ones, turning insights into actionable sales initiatives, coordinating cross-functional campaigns, and delivering exceptional customer experiences. This is an excellent opportunity for a proactive professional who thrives in a fast-paced environment and brings fresh ideas to drive results.What will you do:<ul><li>Revenue growth via development of existing customer base (CRM-CVM) &amp; acquisition of new customers; Owner of end-to-end design and execution of cross-selling and upselling campaigns &amp; offering</li><li>Responsible for maintaining the right balance between production volumes and average value-in, safeguarding a healthy development of converged consumer base</li><li>Analyze multiple datasets &amp; create relevant segmentation to identify opportunities and quickly turn insights into Sales initiatives</li><li>Main contact person with Sales points for her/his field, supporting and educating our sales partners with relevant material</li><li>Coordinating digital campaigns and initiatives with digital &amp; brand departments</li><li>Analyze market and perform competition analysis</li><li>Cross-functional collaboration with all involved departments across organization for the proper delivery and support of services</li><li>Expected to bring new &amp; fresh ideas</li><li>Guarantee impeccable execution with maximum level of CEX</li></ul>It would be great if you have:<ul><li>3–5 years of experience in CRM/CVM, Marketing, Finance, or Analytics (CRM experience preferred).</li><li>Bachelor’s degree in Statistics, Mathematics, Marketing, Finance, Computer Science, or a related field.</li><li>Strong analytical skills with experience in SQL , Python , Relational Databases</li><li>Results-oriented, with a proven track record of exceeding targets.</li><li>Creativity, efficiency, and attention to detail</li><li>Excellent command of the English language.</li><li>A collaborative team player.</li></ul>&nbsp;What you will get<ul><li>Wellness programs to keep yourself fit</li><li>Mobile voice and data to talk</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp; for you, friends, family</li><li>Private Insurance program to check up on your health</li><li>Toddlers allowance to daycare your kids</li></ul>

D365 Customer Engagement (CE) (PCF) Developer will play a pivotal role in delivering D365 solutions that streamline the company sales and customer management processes. The developer will be responsible for designing, developing, and deploying custom solutions within the Microsoft Dynamics 365 Customer Engagement platform. The developer will work closely with the product teams to deliver scalable and efficient solutions that meet business needs. YOUR KEY RESPONSIBILITIES:Solution Development:• Collaborate with the product team (solution architect, product configuration experts) to understand the requirements and solution design• Works in close collaboration with DevOps Team, i.e. Product Managers, Solution Architects and Product Configuration Experts on defining Functional Specifications and splitting them in Backlog Items, providing sequence and effort/Story Points estimation.• Develop custom solutions for Dynamics 365 CE (Sales, Marketing, Customer Service, etc.) using tools like PCF, JavaScript, C#, and other technologies supported by the platform.• Implement custom workflows, business process flows, plugins, and integrations with third-party systems.• Write and maintain clean, scalable code and assist in troubleshooting and debugging applications.• Assure usage of Azure DevOps CI/CD Pipelines (ALM, YAML)• Integrate D365 CE with third-party applications and legacy systems, where relevant and collaborate with integration teams to provide recommendations and support for configuration &amp; delivery• Troubleshoot and resolve complex technical issues that the development team encounters• Ensures creation &amp; maintenance of development documentation in Azure DevOps Wiki• Guide junior developers in the team with implementation specifications, technical challenges and best practices to be followed• Ensures quality of software development is followed across the factory team members and delivery KPIs are fulfilledSupport &amp; Continuous Improvement:• Provide post-implementation support, troubleshooting, and user guidance.• Suggest enhancements to improve solutions and optimize performance.• Works very closely with Solution and Platform Architects, Product Configuration Experts on Performance Improvements opportunities and new functionalities architecture.• Stay current with the emerging trends and technologies, tools, and best practices within the Microsoft D365 ecosystem• Organize release management resources and ensuring quality of releases and documentation• Suggest enhancements in the release management process for faster and controlled E2E deployment process.• Regularly reviewing Sonar Cloud and Aqua security findings and coming up with quality actions needed to be delivered by the teamCollaboration:• Build and maintain strong relationships with business &amp; technology stakeholders, ensuring satisfaction and successful delivery of solutions.• Adopt SAFE Agile principles and foster &amp; advocate CI/CDs processes ensuring DevSecOps practices are in the DNA of every product lifecycle• Provide status updates, manage risks, and address any issues that arise during the product delivery lifecycle.ARE THESE YOUR SECRET INGREDIENTS?• Bachelor’s degree in computer science, Engineering, or a related field• 3+ Years of hands-on experience in TypeScript and ReactJS, NodeJS knowledge• 1+ Years of experience in PCF Power Platform Framework hands-on knowledge• Hands-on experience in Microsoft Dynamics 365 CRM Implementation projects preferred.• Proven experience in React JS development• Strong proficiency in JavaScript.• Proven experience in Power Platform PCF components development• Proven experience with Power Platform tools (Power Apps, Power Automate).• Experience working with one or more of the D365 CE modules: Sales, Service, Marketing preferred.• Hands-on experience with Dynamics 365 SDK, Web API, and RESTful APIs.• Understanding of Azure services and cloud computing principles.• Having strong understanding of Software Development Life Cycle and experience working in Agile environment and participating in Agile ceremonies.• Quick learner and adaptive to new and challenging technological environments.• Highly motivated to take independent responsibility as well as ability to contribute and be a productive team member.• Experience with Agile methodologies (Scrum, SAFe) and DevOps practices.• Microsoft Certified: Dynamics 365 Fundamentals (or higher) preferred.• Microsoft Certified: Dynamics 365 Developer Associate or similar certifications are preferred.• Certifications in related fields (Azure, Power Platform) are an advantage.• Strong understanding of software development lifecycle and best practices.• Excellent problem-solving, analytical, and troubleshooting skills.• Good communication skills and the ability to collaborate effectively in a team environment.• Fluent in written and verbal English

Senior D365 Frontend Developer (PCF)

Bringing smiles is what we do at TTEC… for you and the customer. As a Director Learning and Development – Sales working on site in Krakow,&nbsp;you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What You’ll be DoingThis role is ideal for an energetic and enthusiastic professional manager with a leadership flair and ability to drive and motivate others. This role leads the development and implementation of improvement plans for the individual(s), team(s) and site(s) under their umbrella of responsibility together with the local operational leadership teams. They do this based on data &amp; learning needs analysis aimed at ensuring the right quality of service is achieved and remains consistent for our customers worldwide.You are responsible for direct management of a team of Sales Learning and Development experts, with a strong and proven track record of driving and managing performance in the Quality and Learning field.This role is ideal for a self- motivated, energetic and enthusiastic Learning &amp; Development leader with a passion for customer service. They have a proven ability to lead a team of learning and quality experts who are able to identify learning needs or performance opportunities, work in collaboration with a management team to build towards concrete performance objectives, as well as train and coach others.ResponsibilitiesDrivesiteperformance⇒Partnerandconsultwiththesiteoperationalleadershipteamtoconductaquantitative &amp; qualitative analysis (holistically) of site / regional performance. Be accountable forcreatinganddrivingappropriate actionplanswithkey stakeholdersQuality solutions or plans to improve performance &amp; close learning or knowledge gaps ⇒Lookingholistically at the site KPI/indicators and understand the value-add/contribution T&amp;Q (root-cause,deep-dive,collaboratingwith key leadershipteamandsupport staff).DevelopLearning&amp;QualityteamMembers- Observationteammembers’performanceprovidefeedback and coach individuals to grow and develop, succession planning, developmentopportunities, coaching, feedbackDriveexecutionofQualityOperatingModel&amp;Standards - Responsibleforstrategyandcalibration indicators (Attendance and Accuracy for now while others may be added);Performance of agents’ first 90 days - Provide Recruitment feedback on New Hire fit for hire with local recruitment. Accountability towards New Hire development during New Hire cycleTraining Planning ⇒Assign resources to the training duties onsite and ensure it’s being managed properly and work with scheduling and Facilities for appropriate resource requirementsDesired Skills and Experience●Minimum 5 years call center or equivalent work experience&nbsp;●Possess excellent written and spoken English communicationskills●Excellentinterpersonalskills●Excellentorganizationalskills●Able to work independently, as well as extremely team-focused;supportsteamandpeer decisions●Meticulousattentionto detail●Able of working cooperatively with people of diversebackgroundsregardlessofpersonal differences●To be thechange ambassador, with the ability to drive changeby owning themeasuring of the adoption of change, showingflexibility and adapting to the dynamic Customer Serviceenvironment●Receptive to feedback, takes directions and is aware ofdevelopmentareas●Abilityto self-motivateandmanageowntime●Ability to own your own development and with a growthmindset●Ability to facilitate quality calibrations in a face to face andvirtualenvironment,with peergroupandglobalstakeholders●Partner with global learning team to provide input, reviewcreatedmaterials,andsupport deliveryof workshops●Abilityto adoptaconsultativeapproachwithstakeholders●Ability to conduct deep dives as part of overall root causeproblemsolving, analyzeandcreatereportonoutcomes●Ability to use the Learning Management System for basiclearning activities e.g. ability to pull and analyze reports, uploadcontent,createlearningcoursesKnowledge●Demonstrate an understanding of facilitation and questioningtechniques●Good understanding of adult learning principles and learningstyles●Good understanding of the learning models and learning cycles(ADDIE,AgileLearning,Learner Centered,etc.)●Proven experience in improving performance througha QualityManagement Tool, and / or experience working with call centrequality programs●Good understanding of the Customer Service business atBookingorsimilar environment●CustomerServiceoutcomeoriented●Available full time and flexible in both schedule and tasks basedonlocal needs●Experienceofdataanalysis●Experienceofrootcauseproblemsolvingmethodology●Experienceinchangemanagementmethodologies●Experienceofprojectmanagementmethodology●ExperienceoffacilitatingaqualitycalibrationprocessWhat You Can Expect·Supportive of your career and professional development·An inclusive culture and community minded organization where giving back is encouraged·A global team of curious lifelong learners guided by our company values·Ask us about our paid time off (PTO) and wellness and healthcare benefits·And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Learning and Development Director Sales

Driving Nova’s Fixed and FWA services, shaping the product roadmap, implementing commercial strategies, and ensuring profitable, customer-focused solutions through market insights and cross-functional collaboration.What will you do:<ul><li>Develop and maintain the end-to-end product roadmap for Fixed and FWA services across residential and business segments and manage all pricing decisions to ensure company's profitability and meet customer's needs</li><li>Define, propose &amp; implement commercial objectives and propositions strategies, in line with objectives and underpinned by customer, market &amp; competitor insights</li><li>Monitor closely and analyze market trends, and competition; manage the insights and market analysis/research that drives all product efforts and commercial decisions</li><li>Monitor and analyze business and financial KPIs, securing performance and profitability</li><li>Be the business owner for driving proposition changes working closely with product, technology, billing and operational teams</li><li>Work closely with commercial &amp; finance teams to build business cases, considering both broader business and bottom-line financial benefits and risks</li><li>Follow-up and cooperate with all teams for the implementation of product development projects, marketing initiatives, GTM plans and promos, providing clarifications and supporting the delivery upon commitment.</li><li>Develop, test and deliver alternative concepts and identify opportunities for growth</li><li>Support product development teams with prioritization and development of roadmap, ensuring delivery of commercial and proposition objectives</li><li>Collaborate with marketing teams on Go To Market plans and briefs for products and propositions changes and how they are delivered</li><li>Work closely with Marketing Communication and Sales teams to align on campaigns and activities that strengthen Nova’s Market presence and increase growth.</li><li>Identify and lead new products development to meet customer needs better than the competition.</li></ul>It would be great if you have:<ul><li>BSc in Business Administration, Marketing or other related field</li><li>Postgraduate studies in Marketing Business fields will be considered a strong plus</li><li>Knowledge and experience of telecoms products is a plus</li><li>3+ years of experience&nbsp;</li><li>Experience in the marketing field is a plus</li><li>Creativity, efficiency, and attention to detail</li><li>Organizational and pro-active skills.</li><li>Strong time-management skills; Ability to work under pressure and adapt within a dynamic environment&nbsp;</li><li>Flexibility and accountability, with a "can-do" approach.</li><li>Creatively problem-solving skills.</li><li>Team-player skills, enjoying working collaboratively across functions.</li><li>Strong analytical &amp; commercial thinking</li><li>Excellent communication and presentation skills, oral and written, in Greek and in English&nbsp;</li><li>Advanced knowledge of the MS Office suite</li></ul>What you will get<ul><li>Wellness programs to keep yourself fit</li><li>Mobile voice and data to talk</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp; for you, friends, family</li><li>Private Insurance program to check up on your health</li><li>Toddlers allowance to daycare your kids</li></ul>

Product Manager (Fixed & FWA)

For our Nike store located in Ermou, we are looking for a Coach&nbsp;that will report to the Store Manager&nbsp;As our&nbsp;Nike Retail Store Coach, your mission will be to create an environment that will provide a premium consumer and employee experience and implementing/executing programs to drive business results. Key Accountabilities:<ul><li>Manage all daily activities for a specific area of the store&nbsp;and develop talent to build a diverse, well informed, high performing team</li><li>Ensure teams are building authentic connections with our consumers through effective use of Nike&nbsp;service programs</li><li>From receiving in the stockroom to visual merchandising on the sales floor, the Coach will make sure that the consumer always has access to the right product at the right time</li><li>Identify issues and opportunities based on selling and customer feedback&nbsp;</li><li>Assist the Store Manager in matters of goods’ management</li></ul>&nbsp;Qualifications and Competencies required:&nbsp;<ul><li>A Bachelor's Degree and 3 years’ retail experience or 4 years’ retail experience in absence of a degree</li><li>A minimum of 1 year’s management experience</li><li>Proven experience in retail management, including experience in coaching and mentoring people</li><li>Possess excellent time management and organizational skills</li><li>A good team player</li><li>Fluent in English</li><li>Ability to use retail business systems and Microsoft Office</li><li>Ability to work weekends, evenings and holidays according to operational needs</li></ul>&nbsp;The Company Offers:<ul><li>Competitive remuneration package</li><li>Private health insurance</li><li>Fast paced, dynamic and challenging working environment</li><li>Continuous learning opportunities</li><li>Excellent career opportunities in a global organization</li></ul>If you are passionate about sports, customer service, and driving results, we want to hear from you! Please submit your resume and cover letter outlining your relevant experience and why you are the ideal candidate for the position in our Nike Store.&nbsp;All applications will be treated with the strictest confidentiality.&nbsp;For more job opportunities with us, please visit our career’s website&nbsp;Careers – Percassi&nbsp;and register your CV in our database to be eligible for current or future job openingsGROW WITH US!&nbsp;

IN-STORE COACH (DEPARTMENT MANAGER) -NIKE ERMOU (4288)

The LCV Specialist will support Ayvens Greece sales teams by providing commercial vehicle industry &amp; market knowledge, advice and guidance. Moreover he / she will provide advice to clients and new business prospects at the vehicle qualification stage on vehicle specification and ancillary equipment to ensure best fit for purpose.Through this role the candidate will liaise with the van manufacturers and importers, third party suppliers / vehicle converters to ensure accuracy and competitiveness of LCV maintenance budgets. Furthermore he/she will provide operational and in-life advice and recommendations to Ayvens Greece customers, particularly in the areas of selecting the appropriate commercial vehicles, according to legislation &amp; compliance to optimize their vehicle utilization.Key Responsibilities:<ul><li>Support the sales teams on winning van / light commercial vehicle business.</li><li>Provide current LCV market and industry information to support the Bid &amp; Tender team for the top 20–25 new commercial vehicle customers and prospects.&nbsp;</li><li>Identify van fleet operators for the New Business team to target and prioritize.</li><li>Actively promote Ayvens LCV proposition and seek to increase take up of the Ayvens commercial vehicles products and services.</li><li>Attend meetings with prospects and existing customers to carry out needs assessments to recommend and advise on fit for purpose vehicles, specifications, legislation, and compliance.</li><li>Make recommendations on commercial vehicle makes and versions including 3rd party specialist suppliers of vehicle racking, lifts, cranes, refrigeration and vehicle livery.</li><li>Support colleagues in both the Implementation and Engage teams to ensure smooth transition and onboarding of CV clients</li><li>Provide input and content for CV Tender management.</li><li>Liaise with the commercial training team in order to organize relevant trainings to the sales and other teams.</li><li>Service quality: Maintain a high level of service focus, ensuring Ayvens Customer Service Style is adopted and always supported.</li><li>Achieve pre-determined customer satisfaction/loyalty objectives and adherence to relevant SLA’s.</li><li>Ensure accurate recording of all relevant information to Commercial CRM.</li><li>Keep abreast of commercial vehicle market conditions and specific industry and organizational changes &amp; developments and regularly communicate this knowledge through the relevant areas of the business.</li><li>Plan, organize and execute training &amp; awareness sessions to the commercial team and all relevant internal partners, aiming to increase product knowledge level.</li><li>Along with the product team, develop and maintain a process for regular production and analysis of key performance indicators relating to Ayvens van fleets.</li></ul>Qualifications &amp; Skills:<ul><li>University degree in Business Administration or technical education.</li><li>Minimum of 5 years’ working experience in B2B environment</li><li>Background in relevant commercial vehicles sales will be considered an asset.</li><li>The ideal individual should have robust knowledge of how sales and account management functions operate and interact with clients within complex sales and business environments.</li><li>Very good coaching and training skills.</li><li>Solid quantitative (numerical and problem solving) skills.</li><li>Basic knowledge of Finance and Cost controlling.</li><li>Strong organizational and coordination skills.</li><li>An entrepreneurial mind-set with strong self-motivation and the ability to work independently.</li><li>Able to take initiative and the confidence to take business solutions from concept stage to implementation.</li><li>Good interpersonal and communication skills.</li><li>Ability to present options and recommendations to a Board level audience.</li><li>Able to communicate persuasively across a range of different stakeholders.</li><li>Team work &amp; listening skills.</li><li>IT literacy and ability to adapt in a complex IT ecosystem.</li><li>Motivated individual with a strong track record of delivery.</li><li>Fluency in English (speaking and writing).</li></ul>

LCV Specialist

As a Senior Network Project Manager, you will be responsible for leading network programs or projects of increased complexity and business importance for Vodafone.More specifically, you will:&nbsp; • &nbsp; &nbsp;Manage the full lifecycle of &nbsp;complex Network programs and projects: feasibility study, development, testing, acceptance and implementation of network platforms, in all Network technology areas (Mobile&amp;Fixed Access, Voice&amp;Data Core, Services, Transmission &amp; Transport, Digital &amp; OSS). • &nbsp; &nbsp;Interface and collaborate with Network Strategy &amp; Engineering &nbsp;Market Delivery Manager, vertical Managers and Network domain experts allocated for aforementioned &nbsp;Projects, as well as &nbsp;Business stakeholders – Report on CxO level when required. • &nbsp; &nbsp;Apply Feasibility Assessment &amp; Delivery Management Network Strategy &amp; Engineering processes • &nbsp; &nbsp;Define the project plan in agreement with all parties involved including the external stakeholders. Defines the detailed project activities and monitors/tracks them permanently. • &nbsp; &nbsp;Build the program/project organizational model and makes sure that resources are available at all times, so that project deliverables are not affected (no business impact).&nbsp; • &nbsp; &nbsp;Responsible for the information flow/ communication within the team and with the main stakeholders, internal and external to Network Strategy &amp; Engineering (stage gate approval, complete technical solution sharing and associated costs).&nbsp; • &nbsp; &nbsp;Perform risk management and change management as part of the program/project activities to make the business requirements of the external customers are met, including costs, timelines and agreed quality KPIs • &nbsp; &nbsp;Permanently track program’s/projects’ evolution and timely reports project status to VF Greece Market Delivery Manager &amp; related stakeholders. • &nbsp; &nbsp;Implement solid program &amp; project management principles and related PM tools across the organization. Support NSE depts., with processes and tools, in managing the projects they run inside their units&nbsp;Who you are• &nbsp; &nbsp;University degree&nbsp; (preferable: computer science, telecommunications or equivalent) • &nbsp; &nbsp;Solid background in managing complex TelCo or ICT Programs &amp; Projects &nbsp; • &nbsp; &nbsp;Good awareness of wider technology aspects in telecommunications and ICT • &nbsp; &nbsp;Project Management certifications (Waterfall, Agile/SAFe) • &nbsp; &nbsp;Financial acumenNot a perfect fit?Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.What's in it for you• &nbsp; &nbsp;Competitive pay, bonus &amp; remuneration package&nbsp; • &nbsp; &nbsp;Private Health &amp; Medical Insurance &nbsp; • &nbsp; &nbsp;Hybrid way of working: a blend of 60% remote and 40% office-based working, including the option to work up to 20 days from abroad&nbsp; • &nbsp; &nbsp;Unlimited connectivity with our mobile, landline and Vodafone TV services – Experience first what our customers love&nbsp; • &nbsp; &nbsp;Unlimited access to learning resources and trainings&nbsp; • &nbsp; &nbsp;Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service &nbsp; • &nbsp; &nbsp;Remote work equipment to help you create a comfortable, ergonomic workspace at home &nbsp; • &nbsp; &nbsp;Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services&nbsp; • &nbsp; &nbsp;Extra days off: Vodafone Day, Family Day, Volunteering Day &nbsp; • &nbsp; &nbsp;Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking&nbsp; • &nbsp; &nbsp;Special employee offers and discounts&nbsp;

Senior Network Project Manager

Are you a Counter Manager in fast moving sector with strong retail &amp; people leadership skills and a proven track record? Are you ready to work with the fastest growing cosmetics brand in the world?&nbsp;If YES is the answer, these will be some key milestones of your day-to-day “working life”:&nbsp;The Counter Manager will be based in NYX PM Counter, and shall be employed on a full time basis. The most important goal of the Counter Manager is to motivate and inspire the entire team to achieve the store productivity goals! The role’s most fascinating part is described below:&nbsp;<ul><li>Assumes overall responsibility of the counter.</li><li>Demonstrates desired behaviors for staff including a passion for beauty and self-expression, driving sales, handling difficult and/or complicated sales, cash management, inventory control and follow up with customers.</li><li>Ensure company standards are met for store and associate appearance at all times. Enforces all company policies and procedures, including health, safety, and security.</li><li>Plans, coordinates, and executes all merchandising direction, campaigns, and sales promotions.</li><li>Prioritizes, plans, and adjusts schedules as necessary to maximize sales: is responsible for the staff planning.</li><li>Hires to the needs of the business, actively helping the Area Sales Manager to recruit to ensure open positions are filled quickly.</li><li>Coaches team in the moment, providing consistent and constructive feedback. Manages and assesses staff performance through consistent feedback, coaching, development plans, and performance appraisals.&nbsp;</li><li>Ensures staff is trained and knowledgeable in beauty, product, customer service, merchandising and operations: Counter Manager is in charge of the training of team.</li><li>Regularly communicates with Area Sales Manager to discuss strengths, opportunities, and trends in business.</li><li>Identifies opportunities to drive traffic into the store through community and/or industry events.</li><li>Creates customer loyalty and creates and maintains relationships with community</li><li>Participate cross functionally with the company’s plans and programs as a strategic partner, with a perspective of the impact on people.</li><li>Builds the necessary network with makeup schools and other professionals, in order to build the pro community in the local area.</li><li>Follows local events and identifies opportunities for collaboration.&nbsp;&nbsp;</li></ul>&nbsp;&nbsp;WE ARE LOOKING FOR:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;3-5 years of professional experience in the management of a retail store, preferably with a heavy customer traffic·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;A proven people management and leadership track record·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;A first degree in management or in a related area of study would be an asset!·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent use of MS Word and Excel·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The excellent command of the English language is a must·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;A strategic line of thought and a solid business understanding·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proven ability to solve independently moderate to complex issues that may come up·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Flexible and showing initiative with a minimum guidance·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent planning and organizational skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Passion for beauty!&nbsp;

NYX PM Counter Manager

Your potential has a place here with TTEC’s award-winning employment experience. As a Greek-English Travel Customer Service in support of Booking.com working on site in Athens, Greece, you’ll be a part of bringing humanity to business. #experienceTTECWhat You’ll be Doing&nbsp; Looking to build or level-up your career in the travel industry? Whether it’s getting answers for customers quickly, consulting on products or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. Turn your passion for travel into action in customer service helping people find great places to stay and creating unique travel experiences.&nbsp;During a Typical Day, You’ll&nbsp;<ul><li>Answer incoming communications from customers &nbsp;</li><li>Conduct research to provide answers for customers to resolve their issues&nbsp;</li><li>Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.&nbsp;</li><li>Provide accurate, valid, and complete information by using the right tools, methods, and processes. &nbsp;</li><li>Ensure a high level of partner service and a positive partner experience &nbsp;</li></ul>What You Bring to the Role&nbsp;<ul><li>Fluent in Greek and English&nbsp;</li><li>High school diploma or equivalent &nbsp;</li><li>6 months or more experience in customer service, hospitality, retail or F&amp;B service</li><li>Recognize, apply and explain your product or service knowledge &nbsp;</li><li>Computer savvy&nbsp;</li><li>High speed internet in your quiet home work environment</li><li>Greece resident or ability to relocate&nbsp;and gain work authorization expediently to Greece</li></ul>What You Can Expect&nbsp;<ul><li>Knowledgeable, encouraging, supporting and present leadership&nbsp;</li><li>Diverse and community minded organization&nbsp;</li><li>Career-growth and lots of learning opportunities for aspiring minds&nbsp;</li><li>25 days annual leave per year &nbsp;</li><li>Relocation assistance available&nbsp;</li><li>Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand doesn't come along every day&nbsp;</li><li>And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you&nbsp;</li></ul>A Bit More About Your Role&nbsp; We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.&nbsp;You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.&nbsp;

Greek-English Travel Customer Service in support of Booking.com

SingularLogic, a Space Hellas Group member and a Certified Great Place to Work®&nbsp; 2025, is a leading provider of Enterprise Software and Digital Integrated Solutions &amp; Services for large organizations in both the private and public sectors.The opportunityWe are looking for a motivated and Εxperienced&nbsp;SAP MM Professional&nbsp;to join our dynamic SAP team and lead the engagement effort of providing high-quality and value-adding consulting solutions for our customers, in the Public &amp; Private Sector. You will oversee end-to-end project lifecycles at different stages - from problem definition to diagnosis to solution design, development and deployment, applying SAP best practices in the MM area including S/4HANA.Main ResponsibilitiesTeam Leadership<ul><li>Guide and support the SAP MM team to enhance productivity, collaboration, and technical expertise.</li><li>Manage resource allocation, recruitment support, and performance development activities.</li><li>Provide mentorship and ensure consistent application of best practices.</li></ul>Service Delivery<ul><li>Lead customer projects within your area of expertise, ensuring quality outcomes and timely delivery.</li><li>Design and implement SAP MM solutions that align with business objectives.</li><li>Oversee team deliverables and support consultants across project phases.</li></ul>Technical &amp; Methodological Excellence<ul><li>Stay current with SAP technologies, Cloud innovations, and modern development frameworks.</li><li>Promote continuous improvement and adoption of efficient delivery methodologies.</li></ul>Customer Engagement<ul><li>Act as a trusted advisor by leading workshops, analyzing requirements, and proposing effective solutions.</li><li>Represent the SAP team in client discussions and ensure alignment with strategic goals.</li></ul>Requirements<ul><li>University Degree in Computer Science, Information Systems, or Business Operations related fields, such as Business Administration, Financials &amp; Supply Chain</li><li>10+ years of experience, as a Senior MM Consultant and/or SAP Consulting Manager/Team Leader, in the SAP Consulting business</li><li>Hands on, technical expertise in SAP Material Management</li><li>Highly proficient in MS Office Suite (Word, Outlook, Microsoft Project, PowerPoint and Excel) and other team collaboration tools</li><li>Willingness to travel for client meetings and projects as required, in Greece and abroad</li></ul>Nice to have:<ul><li>Multiple Industry exposure (e.g. Retail, Banking, Insurance, FMCG, Manufacturing etc)</li><li>Professional certifications (Project Management methodologies, ITIL, SAP certifications etc)</li></ul>Soft Skills<ul><li>Excellent communication and interpersonal skills, customer-centric mindset</li><li>Excellent verbal, written and presentational skills in both Greek and English; other languages will be considered a plus</li><li>Team player with ability to work effectively in multi-task environment under tight deadlines</li><li>Team Management skills</li><li>Fan of well-structured and disciplined way of work</li></ul>We offer<ul><li>Attractive remuneration package (depending on experience)</li><li>Personal Development &amp; Training program</li><li>Laptop and relevant equipment</li><li>Private health insurance</li><li>Friendly working environment</li><li>Work/life balance</li><li>Hybrid work&nbsp;model</li></ul>All applications will be treated with strict confidentiality

Senior SAP MM Consultant

We are looking for a highly organized and detail-oriented Back Office Administrator – Customs Clearance to join our team. In this role, you will be responsible for handling the customs clearance process for international partnerships, ensuring compliance with local and international regulations. You will work closely with customs authorities, logistics providers, and internal teams to facilitate the smooth clearance and timely delivery of shipments.&nbsp;Key Responsibilities:&nbsp;<ul><li>Process and manage customs clearance documentation for international shipments.&nbsp;</li><li>Ensure compliance with customs laws, regulations, and company policies.&nbsp;</li><li>Communicate with customs authorities and relevant stakeholders to resolve any clearance issues.&nbsp;</li><li>Monitor shipments and update relevant systems to track their status.&nbsp;</li><li>Coordinate with international partners to provide necessary information and documentation.&nbsp;</li><li>Maintain accurate records of all customs-related transactions and documentation.&nbsp;</li><li>Assist in resolving disputes or delays related to customs clearance.&nbsp;</li><li>Provide support to the logistics and customer service teams regarding customs queries.&nbsp;</li><li>Identify and implement process improvements to optimize clearance efficiency.&nbsp;</li></ul>Qualifications and Skills:&nbsp;<ul><li>Previous experience in customs clearance, logistics, or a similar back-office role.&nbsp;</li><li>Knowledge of customs procedures, tariffs, and regulations related to international shipments.&nbsp;</li><li>Strong organizational and administrative skills with keen attention to detail.&nbsp;</li><li>Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and relevant customs software.&nbsp;</li><li>Excellent communication skills, both written and verbal.&nbsp;</li><li>Ability to work independently and as part of a team in a fast-paced environment.&nbsp;</li><li>Problem-solving skills and the ability to handle unexpected challenges in the clearance process.&nbsp;</li><li>Experience in working with international clients or accounts is a plus.&nbsp;</li></ul>&nbsp;

Back Office Administrator – Customs Clearance

Key activities and responsibilities of this role include:<ul><li>Serving as the main point of contact for clients, building and maintaining strong relationships with internal and external stakeholders</li><li>Understanding client needs and objectives, providing exceptional customer service, and developing &amp; executing meaningful communication plans</li><li>Developing and executing omnichannel communication strategies and campaigns, setting clear campaign objectives, and tracking performance</li><li>Preparing high-quality communication content (messaging, press releases, native articles, interviews, statements, letters etc.) to achieve set targets</li><li>Building and maintaining relationships with internal and external stakeholders, including key media, editors, KOL’s, MPs &amp; local governance and other industry members</li><li>Representing the agency on key PR issues, articulating the organization’s viewpoints and strategies in response to emerging trends and challenges</li><li>Leading initiatives to build relationships with journalists, gaining a deep understanding of the media landscape and developing robust media connections,</li><li>Ensuring regular updates to media lists, promptly notifying the agency of media changes, creating customized media lists for client content, and maintaining accurate master client media lists</li><li>Staying up to date on industry trends and competitor activities</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in public relations, communications, business administration, marketing or related field; a Masters’ degree is considered a plus</li><li>2-3 years&nbsp;of experience in Corporate PR, Communications, and/or Account Management at a&nbsp;PR&nbsp;agency</li><li>Proven experience &amp; good grasp in the public sector will be a plus</li><li>Proficient in the Microsoft Office Suite</li><li>Fluent in English and Greek (both written and verbal)</li></ul>Core competencies of a successful candidate:<ul><li>Showing ownership and accountability, by efficiently managing and delivering on multiple projects concurrently</li><li>Navigating swiftly through fast-paced environments, cultivating a proactive mindset coupled with contemporary business acumen and result-oriented solutions</li><li>Showcasing exceptional interpersonal &amp; communication skills</li><li>Exhibiting a recent and fervent commitment to outcomes</li><li>Showcasing a hands-on and practical approach to tasks</li><li>Possessing a contemporary and multifaceted skill set with expertise in team building and modern project management methodologies</li><li>Demonstrating a compelling commitment to advancing the business and enriching the value of services within the organization</li></ul>The company offers:<ul><li>Hybrid working model</li><li>Private health insurance</li><li>Friendly and dynamic working environment</li><li>Regular team bonding events and activities</li><li>Ongoing hard and soft skills trainings, mentorship and professional development activities</li><li>Traveling opportunities</li></ul>

Account Manager int-0164

We’re looking for an experienced, execution-driven Operations Excellence Director to own the end-to-end excellence agenda for Service Operations. You will set the multi-year roadmap and lead cross-functional execution across cost &amp; policy governance (refunds/compensation), fraud strategy, process and automation, experience analytics, data infrastructure &amp; insights, and workforce/BPO partnership strategy—improving customer/vendor/rider experience while protecting unit economics and reducing operational risk.What you’ll be doing Business Processes &amp; Automations<ul><li>Own Service Ops process excellence: end-to-end SOPs, escalation frameworks, quality loops, and process documentation standards.</li><li>Manage the tools, systems, and integrations used by Service Ops, ensuring they are effective, scalable, and reliable.</li><li>Own Help Center flows and self-serve process optimization in partnership with Product/UX/Content.</li><li>Lead automation initiatives (workflow, routing, templates/macros, AI/assist tooling where relevant) with clear ROI.</li></ul>Experience Analytics<ul><li>Lead analysis of user, vendor, and rider experience, identifying pain points and translating insights into prioritized initiatives.</li><li>Drive cross-functional programs (Ops, Product, Commercial, CX, Logistics) to improve experience and reduce contacts.</li><li>Build a clear voice-of-customer / voice-of-operations mechanism (themes, root causes, decision logs).</li></ul>Fraud Management<ul><li>Own and continuously optimize compensation and refund policies, including governance, thresholds, approvals, and auditability.</li><li>Manage the Service Ops P&amp;L levers linked to refunds/compensation (e.g., incidence reduction, partner chargebacks/recoveries, adherence gaps).</li><li>Define and execute the fraud strategy: detect, prevent, investigate, and close policy/tool gaps that enable abuse.</li><li>Partner closely with Legal, Risk, Finance, Product, and Ops to ensure policies are fair, compliant, and economically sound.</li></ul>Service Operations Data &amp; Analytics<ul><li>Own the Service Ops data infrastructure and reporting layer: dashboards, pipelines, metric definitions, and business logic governance.</li><li>Ensure data is trusted and usable (single source of truth, consistent KPIs, strong QA and documentation).</li><li>Provide insights and decision support for Service Ops leadership, including forecasting inputs, efficiency deep-dives, and performance narratives.</li></ul>Workforce &amp; BPO Partnerships Strategy<ul><li>Own the in-house vs BPO split strategy and the operating model behind it.</li><li>Lead BPO vendor performance management, contract renewals, pricing negotiations, onboarding of new vendors (incl. procurement process), and regular BPO business reviews.</li><li>Ensure BPOs operate as a seamless extension of in-house teams (SOPs, quality standards, coaching, governance, escalation, knowledge management).</li></ul>Leadership &amp; people management<ul><li>Lead multiple teams through managers, building a high-performing culture with strong accountability.</li><li>Set clear priorities, operating rhythms (QBRs/MBRs), and performance standards across all sub-pillars.</li><li>Develop talent: succession planning, capability building (analytics, process excellence, vendor management, fraud/risk), and strong stakeholder presence.</li></ul> What you need to be successful <ul><li>10+ years in Operations Excellence / Service Operations / Process Excellence / Strategy &amp; Ops (high-volume environments preferred).</li><li>Proven ownership of cost levers: refunds/compensation governance, leakage reduction, productivity, savings delivery.</li><li>Strong process excellence toolkit: SOP governance, process redesign, continuous improvement methods.</li><li>Tooling &amp; automation: systems ownership, integrations, Help Center/self-serve optimization.</li><li>Data &amp; analytics fluency: KPI design, dashboard requirements, metric governance, data quality.</li><li>BPO/vendor management: pricing/commercials, SLAs, QBRs, onboarding, negotiations.</li><li>Strong Microsoft Office skills (Excel, PowerPoint, Outlook).</li><li>Exceptional communication (written, verbal, presentations).</li><li>Strategic prioritization and structured problem-solving; strong judgment and ownership.</li><li>Senior stakeholder influence and cross-functional leadership.</li><li>People leadership: coaching, accountability, talent development.</li><li>Comfort with ambiguity and fast-paced, scaling environments; collaborative and hands-on.</li></ul>Nice to have<ul><li>Project Management certification, such as Prince PMI 2.</li><li>Fraud/risk program exposure in a digital marketplace environment.</li><li>Experience with Help Center / self-serve strategy and contact-deflection programs.</li><li>Familiarity with modern CX tooling ecosystems (CRM/ticketing, QA, knowledge base, workforce tools, BI stack).</li></ul>

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