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Orismenou

FullTime

OnSite

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As a Payroll Associate, you will be responsible for ensuring the precise and timely execution of all payroll-related processes (monthly, ad-hoc, bonus) across the organization. You will also support the creation and submission of payroll reports and accounting/tax articles in accordance with legal and tax frameworks, as well as management requests.&nbsp;Your day to day will include:•&nbsp;&nbsp; &nbsp;Handling the accurate and timely execution of all payroll processes (monthly, ad-hoc, bonus) for all OPAP companies. •&nbsp;&nbsp; &nbsp;Ensuring compliance with labor and tax authorities while executing payroll procedures. •&nbsp;&nbsp; &nbsp;Calculating monthly payroll based on updated employee and HRMS data, including absenteeism, overtime, shifts, allowance deductions, and end-of-service. •&nbsp;&nbsp; &nbsp;Implementing reward policies and practices according to employment contracts, collective agreements, and OPAP standards. •&nbsp;&nbsp; &nbsp;Preparing and submitting records and reports to social security and tax authorities, in compliance with legislation. •&nbsp;&nbsp; &nbsp;Acting as the first point of contact for payroll-related queries and providing necessary support and clarifications. •&nbsp;&nbsp; &nbsp;Participating in payroll system updates and ensure compliance with technical requirements. •&nbsp;&nbsp; &nbsp;Preparing payroll cost reports as requested by management and providing necessary clarifications. •&nbsp;&nbsp; &nbsp;Collaborating with external and internal tax auditors and controllers, providing necessary information for effective auditing. •&nbsp;&nbsp; &nbsp;Staying updated on labor and tax legislation changes.&nbsp;What you need to succeed:&nbsp; •&nbsp; &nbsp; 1-2 years of experience in payroll •&nbsp;&nbsp; &nbsp;Proficiency in MS Office with an expertise in MS Excel; Experience with HRMS will be considered an asset •&nbsp;&nbsp; &nbsp;Knowledge of employment legislation and processes •&nbsp;&nbsp; &nbsp;Exposure to HR processes and procedures •&nbsp;&nbsp; &nbsp;Very good communication skills in Greek &amp; English•&nbsp;&nbsp; &nbsp;Organizational &amp; time management skills&nbsp;&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer

Payroll Associate - (Fixed-Term, 1-year Contract) (3824)

As an Insurance Senior Specialist, you will play a crucial role in risk assessment, contract evaluation, and insurance policy management. Working closely with internal teams and external stakeholders, you will ensure adequate insurance coverage, compliance, and risk mitigation for our national and international projects.Responsibilities:&nbsp;<ul><li>Collaborate with the Group's central insurance department to ensure adequate insurance coverage for all risks associated with Hellenic Cables' operations.</li><li>Conduct in-depth analysis of tender dossiers and various contracts, identifying liability and insurance risks, including screening and drafting relevant documentation.</li><li>Serve as the primary point of contact for client inquiries regarding insurance policies.</li><li>Provide expert guidance to internal teams on insurance matters, contract law, liability law, and risk management, ensuring compliance and optimal coverage.</li><li>Negotiate and coordinate with insurance brokers and insurers to address customer concerns and ensure seamless service delivery.</li><li>Oversee both group insurance policies and project-specific coverage, obtaining quotes and maintaining up-to-date policy records.</li><li>Manage and track client claims related to work and products, liaising with insurance companies, brokers, and clients.</li><li>Maintain and update insurance databases to ensure accurate tracking of risks, policies, and claims.</li></ul>Qualifications:&nbsp;<ul><li>A Master’s degree in Finance, Law, or Business. Additional qualifications in insurance law or a strong interest in the insurance sector are a plus.</li><li>5+ years of relevant experience in the insurance industry.</li><li>Prior experience in a construction company or an EPC (Engineering, Procurement &amp; Construction) firm is highly advantageous.</li><li>Strong analytical skills with the ability to interpret and process complex tender dossiers and contracts.</li><li>Excellent communication and interpersonal skills to collaborate effectively with clients, internal teams, and external stakeholders.</li><li>Highly organized with strong multitasking abilities and keen attention to detail.</li><li>A proactive mindset, taking ownership of tasks and adapting to dynamic challenges.</li><li>In-depth knowledge of insurance products, terminology, and processes.</li><li>Fluent in English, both written and spoken.</li><li>Proficient in MS Excel.</li><li>Ability to manage workload effectively and prioritize tasks efficiently.</li></ul>&nbsp;The Company Offers:&nbsp;<ul><li>A unique opportunity to thrive in one of the pioneering companies in cable manufacturing</li><li>Competitive remuneration package</li><li>Life &amp; Health Insurance Plan</li><li>Additional Bonus, based on results</li></ul>

INSURANCE SENIOR SPECIALIST (3232)

HELLENIC CABLES S.A., member of CENERGY HOLDINGS&nbsp;is seeking a detail-oriented and proactive Insurance Senior Specialist to join our team at our headquarters in Athens, Greece.As an Insurance Senior Specialist, you will play a crucial role in risk assessment, contract evaluation, and insurance policy management. Working closely with internal teams and external stakeholders, you will ensure adequate insurance coverage, compliance, and risk mitigation for our national and international projects.Responsibilities:&nbsp;<ul><li>Collaborate with the Group's central insurance department to ensure adequate insurance coverage for all risks associated with Hellenic Cables' operations.</li><li>Conduct in-depth analysis of tender dossiers and various contracts, identifying liability and insurance risks, including screening and drafting relevant documentation.</li><li>Serve as the primary point of contact for client inquiries regarding insurance policies.</li><li>Provide expert guidance to internal teams on insurance matters, contract law, liability law, and risk management, ensuring compliance and optimal coverage.</li><li>Negotiate and coordinate with insurance brokers and insurers to address customer concerns and ensure seamless service delivery.</li><li>Oversee both group insurance policies and project-specific coverage, obtaining quotes and maintaining up-to-date policy records.</li><li>Manage and track client claims related to work and products, liaising with insurance companies, brokers, and clients.</li><li>Maintain and update insurance databases to ensure accurate tracking of risks, policies, and claims.</li></ul>Qualifications:&nbsp;<ul><li>A Master’s degree in Finance, Law, or Business. Additional qualifications in insurance law or a strong interest in the insurance sector are a plus.</li><li>5+ years of relevant experience in the insurance industry.</li><li>Prior experience in a construction company or an EPC (Engineering, Procurement &amp; Construction) firm is highly advantageous.</li><li>Strong analytical skills with the ability to interpret and process complex tender dossiers and contracts.</li><li>Excellent communication and interpersonal skills to collaborate effectively with clients, internal teams, and external stakeholders.</li><li>Highly organized with strong multitasking abilities and keen attention to detail.</li><li>A proactive mindset, taking ownership of tasks and adapting to dynamic challenges.</li><li>In-depth knowledge of insurance products, terminology, and processes.</li><li>Fluent in English, both written and spoken.</li><li>Proficient in MS Excel.</li><li>Ability to manage workload effectively and prioritize tasks efficiently.</li></ul>&nbsp;The Company Offers:&nbsp;<ul><li>A unique opportunity to thrive in one of the pioneering companies in cable manufacturing</li><li>Competitive remuneration package</li><li>Life &amp; Health Insurance Plan</li><li>Additional Bonus, based on results</li></ul>

As Financial Risk Supervisor, you protect AB’s financial performance and assets by identifying, assessing and managing key risks across various critical areas such as insurance, property and supplier credit. You act as a trusted partner providing clear, data-driven insights that enable risk-aware decisions and support a resilient, compliant business.What you will focus on<ul><li>Leads the end-to-end risk management cycle, coordinating the identification, assessment and validation of key risks with all stakeholders and ensuring alignment with the organization’s risk appetite and tolerance.</li><li>Acts as a trusted advisor to management and business teams on risk-related matters, providing decision support, recommendations on mitigation measures to control or reduce risk and input on contract terms and change initiatives.</li><li>Owns the Insurance &amp; Claims Management process, defining risk financing with insurance, coverage needs and overseeing contracts, provisions, payments and claims handling.</li><li>Handles Property Risk Management &nbsp;and participates in Business Continuity activities, including site risk assessments, insured values for property, business interruption coverage and follow-up on action plans.</li><li>Supports the financial closing process, by managing insurance and claims provisions and ensuring compliance with Group Insurance and relevant policies.</li><li>Oversees supplier credit and financial risk, leading structured supplier evaluation, coordinating updates to the Credit Policy and maintaining review &amp; update on payment card data protection controls and awareness and other topics together with Treasury, business information providers and stakeholders.</li></ul>Who we are looking for<ul><li>Academic background in Finance, Economics, Business Administration or a related field.</li><li>At least 5 years of experience in Risk Management, Finance, Insurance or related roles, ideally within a corporate, retail or FMCG environment.</li><li>Solid understanding of risk management frameworks, financial analysis and core concepts such as insurance &amp; claims, credit risk and supplier financial risk, business continuity and internal controls.</li><li>Experience working with relevant tools and systems (e.g. Excel, SAP, reporting tools).</li><li>Fluent in English.</li></ul>Your Value<ul><li>Organizational Savviness | Develop a thorough understanding of food retail, Alfa Beta’s governance &amp; control environment.</li><li>Stakeholder Management &amp; Collaboration | Constructively challenge and collaborate effectively with internal and external stakeholders, building strong, trust-based relationships.</li><li>Critical &amp; Analytical Thinking | Effectively analyse all related information and data to quickly conclude on sustainable, risk-aware solutions – numerical proficiency is your strength.</li><li>Results &amp; Quality Orientation | Take ownership of your actions, be on top of tasks and ensure high-quality, accurate deliverables in a fast-paced environment.</li><li>Organizational Mastery &amp; Time Management | Prioritize tasks effectively, uphold precise documentation and adhere to deadlines while handling multiple projects.</li></ul>We care for you&nbsp;<ul><li>Hybrid way of Working</li><li>Free lunch break in our restaurant</li><li>Available parking</li><li>Lifelong learning and development</li><li>Wellbeing Program&nbsp;</li></ul>A place where everyone belongs &nbsp;We strive to be a better place to work where our people reflect the markets we serve, where their voices are heard and valued, they find purpose in their work and can grow and contribute to their fullest. We are an equal opportunity employer, and all applicants/employees will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law. Certified by Diversity Charter Greece and SHARE Equality Label&nbsp;&nbsp;AB is recognized as a Top Employer 2025 in Greece.&nbsp;Top Employer Institute: Certified Excellence in Employee Conditions &nbsp;Start your retail journey and live our values of care, teamwork, humor, integrity and courage.*All applications are treated with utmost confidentiality

Financial Risk Supervisor

Ayvens Credit Risk Administrator (Fixed Term Contract) reports directly to the Credit Risk Manager. He/She is responsible for analyzing credit data and financial statements to evaluate the risks associated with the counterparty’s creditworthiness. He/She uses a variety of analytical techniques to evaluate the risks associated with lending to consumers and to evaluate business risks.&nbsp;Responsibilities&nbsp;He/she is the direct contact with relationship managers (sales team), which is also a part of the 1st line of defense, to complete the first rating checks and explain the different credit decisions so that the relationship managers are better prepared for challenging conversations with clients, if needed.Being a part of the first line of defense implies that he/she is actively responsible for the risk assessment and credit decision of clients within the attributed delegation.He/She is responsible for the evaluation of financial data, such as balance sheets and income statements to determine the level of default risk, including the calculation of financial ratios, interpreting results from automated decision-making and the preparation of a report to register the required audit trail. For credit review, the Credit Risk Administrator is responsible for regular rating / scoring update.&nbsp;Skills Requirements<ul><li>Relevant University degree (Bachelor/Masters level) e.g. in Finance, Accounting, Business Administration.</li><li>1 year experience in a relevant position.</li><li>Regularly communicate information that is timely, relevant, and tailored to each audience. This includes being transparent about both positive and negative developments.</li><li>Ability to manage diverse work and overlapping priorities.</li><li>An open mind-set and willingness to learn.</li><li>Very good analytical skills, critical thinking, and the ability to identify problems and propose solutions.</li><li>Team player.</li></ul>

Credit Risk Administrator

Intellectica is recruiting an experienced&nbsp;Cost Controlling&nbsp;Manager&nbsp;on behalf of an internationally recognized Group of Companies present in the Aerospace, Defense, Security and High Technology markets. Based in Attiki, Greece and reporting directly to the CFO, the successful candidate will play a key role in ensuring efficient procurement and supply chain processes while maintaining financial integrity and cost-effectiveness.Key activities and responsibilities of this role include:<ul><li>Developing and implementing cost control strategies to optimize manufacturing operations</li><li>Preparing detailed cost reports and financial analyses to support decision-making</li><li>Monitoring and analyzing cost variances, identifying areas for cost reduction and efficiency improvement</li><li>Assisting in the preparation of budgets and forecasts, providing insights and recommendations</li><li>Liaising with suppliers and vendors to negotiate favorable terms and conditions</li><li>Reviewing and approving purchase orders and contracts, ensuring alignment with budgetary constraints</li><li>Conducting regular audits of cost control procedures and systems to ensure compliance with financial policies</li><li>Collaborating with procurement and supply chain teams to ensure cost-effective purchasing and inventory management</li><li>Providing training and guidance to junior staff on cost control practices and procedures</li><li>Any other work that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Finance, Accounting, or a related field</li><li>Master’s degree or professional certification (e.g., CMA, ACCA, ACA, CPA) is a plus</li><li>At least 5 years of experience in cost controlling ideally within the manufacturing industry</li><li>Proven expertise in financial analysis, budgeting, and cost optimization strategies</li><li>Proficiency in financial software and ERP systems</li><li>Familiarity with Microsoft Office suite (advanced MS Excel skills)</li><li>Fluent in English and Greek (both written and verbal)</li></ul>Core competencies of a successful candidate:<ul><li>Excellent communication and negotiation skills</li><li>High level of integrity and ethical standards</li><li>Project management skills; ability to set priorities and manage deadlines</li><li>Strong analytical skills with the ability to interpret complex financial data</li><li>Adaptability and resilience in a fast-paced environment</li><li>Strong leadership and team management skills</li></ul>

Cost Controlling Manager int-0319

Intellectica is recruiting an experienced and highly organized&nbsp;Logistics Manager&nbsp;on behalf of a leading dairy and cheese products retailer and producer with over 60-years’ presence in the field. Based in Athens, Greece, and reporting to the company’s CEO the successful candidate will have previous experience in overseeing all aspects of the supply chain including procurement, warehousing, logistics and distribution, ideally in temperature-controlled environments. The primary purpose of the role is to ensure the smooth and efficient flow of products from production to delivery, while optimizing costs and maintaining high quality standards.Key activities and responsibilities of this role include:<ul><li>Developing and implementing strategic plans to optimize the supply chain processes, inventory management, and distribution network efficiency</li><li>Collaborating with internal teams, including production, sales, and finance, to forecast demand, plan production schedules, and ensure on-time delivery of products</li><li>Designing and optimizing logistics processes, including route planning, load scheduling, and delivery methods to improve efficiency and reduce costs</li><li>Preparing and managing the logistics budget, track expenses, and implementing cost-saving initiatives</li><li>Overseeing inventory control and ensuring accurate stock levels are maintained to minimize shortages and excess inventory</li><li>Managing and maintaining supplier relationships, negotiate contracts, and monitor supplier performance to ensure reliable and cost-effective procurement of raw materials and packaging</li><li>Monitoring key performance indicators (KPIs) and implementing continuous improvement initiatives to enhance operational efficiency and productivity</li><li>Developing and implementing standard operating procedures (SOPs) for the supply chain department to ensure consistent and compliant operations</li><li>Leading and mentoring a team of supply chain professionals, providing guidance and support to improve individual and team performance</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelors’ Degree (AEI/TEI) in Business Administration, Logistics, Supply Chain Management or a related field</li><li>Proven experience of at least 7 years as a Logistics Manager, preferably in the dairy or food industry</li><li>Familiarity with regulatory requirements related to the food and beverage industry</li><li>Experience in managing temperature controlled environments is highly desirable</li><li>Strong Knowledge of supply chain management principles including procurement, inventory management and logistics</li><li>Knowledge of using supply chain management software and ERP systems</li><li>Knowledge of MS Office suite</li><li>Excellent knowledge of Greek and English</li></ul>Core competencies of a successful candidate:<ul><li>Strong leadership skills with the ability to manage cross-functional teams</li><li>Strong organizational and analytical skills with the ability to manage multiple projects simultaneously</li><li>Excellent analytical and problem-solving skills, with the ability to make data-driven decisions</li><li>Excellent communication and interpersonal skills</li><li>Ability to operate within defined objectives, budgets and timeframes</li></ul>

Treasury Manager int-0363

The KYC Analyst (Fixed Term Contract) is responsible for conducting the KYC Due Diligence: Initial Screening, Periodic Screening, Transaction Monitoring (TM) and Event Driven Reviews (EDRs). Responsibilities: • Assist Relationship Managers (RM) in the KYC research as part of the AML process • Serve as the main point of contact between Commercial Team and the AML Shared Service Center of the Ayvens Group (SSC). • Provide assistance/linkage between RM and SSC when required to help facilitate the CDD process • Liaise with clients to obtain necessary documents for KYC, where agreed with the RM • Provide quality check on documents provided by RM prior to being sent to the SSC • Update of the physical files in line with regulator’s and Ayvens' policy and electronic files • Provide quality check on documents provided by RM prior to being sent to the SSC Qualifications and skills: • University degree, preferably in Business Administration, Finance, Economics, or Information Systems• Minimum 2 years of relevant professional experience in banking, finance, or any similar activities • Fluency in English with both written and verbal communication• Knowledge of relevant KYC/AML/CFT regulations and best practices,• Strong analytical and research skills • Learning and Change agility • Digital literacy and tech savviness&nbsp;

KYC Analyst (Fixed Term)

Intellectica is recruiting a&nbsp;Chief Financial Officer&nbsp;on behalf of the Marine &amp; Ship Management division of its client, a leading provider of specialized engineering solutions for subsea cable installation and offshore energy infrastructure. Known for its commitment to technical excellence, operational reliability, and client-focused delivery, the company is expanding its project team to support a growing pipeline of complex international projects. Based in Attiki, Greece and reporting to the CEO, the successful candidate shall play a critical role in leading the financial and commercial strategy of our Marine and Ship Management Division.Key activities and responsibilities of this role include:<ul><li>Lead all financial planning and analysis (FP&amp;A), budgeting, forecasting, and reporting for the Marine &amp; Ship Management Division</li><li>Develop capital strategies for vessel acquisition, conversion, and long-term asset deployment</li><li>Build and execute financing models for large marine asset investments, including lease/buy analysis and joint venture structures</li><li>Manage relationships with financial institutions, shipyards, legal, and regulatory bodies</li><li>Collaborate closely with technical and operations teams to optimize cost-efficiency across vessel operations, maintenance, and crewing</li><li>Drive financial readiness and due diligence processes for potential IPO or capital raising events, ensuring alignment with regulatory and investor expectations</li><li>Implement and maintain robust financial controls, compliance frameworks, and risk management systems</li><li>Lead financial negotiations for contracts with charterers, suppliers, insurers, and other commercial partners</li><li>Provide strategic insight and support for M&amp;A or restructuring initiatives</li><li>Serve as a key advisor to the CEO and Board on maritime financial matters and long-term strategy</li><li>Lead a team of Accounting &amp; Finance executives, with in-house and outsourced members</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Finance, Business, Engineering or related field; MSc degree and/or professional qualifications such as CPA, ACA, CFA, or MBA preferred</li><li>Minimum&nbsp;12 years&nbsp;of progressive experience in financial leadership roles, including as CFO, Finance Director, or VP Finance</li><li>Strong background in the&nbsp;maritime, offshore construction, shipping, or energy infrastructure sectors&nbsp;is essential</li><li>Demonstrated experience in&nbsp;vessel project finance, capital markets, and IPO readiness</li><li>Deep knowledge of&nbsp;marine asset management, regulatory compliance, and international shipping finance practices</li><li>Proven experience working with&nbsp;banks, private equity, and institutional investors&nbsp;in the maritime or offshore sector</li><li>Familiarity with&nbsp;maritime operational economics&nbsp;including OPEX, CAPEX planning, crewing, and chartering dynamics</li><li>Proficiency in Microsoft Office</li><li>Fluency in Greek and English, both written and spoken</li></ul>Core competencies of a successful candidate:<ul><li>Strategic thinker with strong commercial and operational acumen</li><li>Excellent negotiation, communication, and stakeholder management skills</li><li>High integrity and a&nbsp;hands-on leadership&nbsp;style</li><li>Able to thrive in a fast-paced, entrepreneurial environment</li></ul>

Chief Financial Officer int-0330

UNISON Human Resources S.A. is seeking, on behalf of a Greek bank, highly skilled and experienced Mortgage Advisors in Athens and Thessaloniki, to provide expert guidance on mortgage loans to customers from Greece and other countries. The positions are offered on a fixed-term contract of 3 or 6 months, with the possibility of extension, while ensuring compliance with the bank’s regulations and maintaining strong customer relationships.&nbsp;&nbsp;Main Responsibilities:&nbsp;<ul><li>Sales with a focus on mortgage loans</li><li>Strong/daily communication &amp; servicing towards customers, External Networks Partners and Branch Network</li><li>Provide specialized advice to customers regarding mortgage loans, considering the differences in banking products, regulations, and tax policies applicable in various countries.</li><li>Monitor the status of loan applications to ensure compliance with Bank standards. Analyze financial and legal documents to assess the creditworthiness of customers.</li><li>Develop and maintain strong relationships with customers by offering personalized solutions that meet their needs.</li><li>Maintain strong networks with the Branch Network and External Networks Partners to grow the client base.</li></ul>&nbsp;Required Qualifications:&nbsp;<ul><li>A degree in Economics, Finance, Business Administration, or Legal Studies will be preferred. A Master's degree will be an added advantage.</li><li>Experience in a banking services environment, with a focus on (mortgage) loans will be an added advantage.</li><li>Experience in client management and communication.</li><li>Proficiency in MS Office. Experience with specialized banking software and data analysis tools will be highly appreciated.</li><li>Familiarity with modern digital tools &amp; platforms.</li><li>Exceptional attention to detail, organizational skills, and the ability to work under pressure.</li></ul>&nbsp;<ul><li>Mandatory excellent knowledge of English language (additional languages, such as German or French, will be considered as a significant advantage), for International Customers &nbsp;Mortgage Advisor.</li><li>Very good knowledge of English language, for Mortgage External Networks Advisor.</li></ul>&nbsp;&nbsp;Benefits:<ul><li>Competitive remuneration package</li><li>Hybrid work options</li><li>Career growth and development opportunities</li><li>Ongoing training and upskilling</li><li>Friendly and supportive work environment</li><li>Work–life balance</li></ul>

Mortgage Advisors

We are looking for a Head of Direct Banking Quality Assurance to join our External Networks and Alternative Channels team.&nbsp;By joining this role, you’ll be part of the Retail Banking Network holding a key management role and will be responsible for leading a cross-functional team.&nbsp; Your role is pivotal in ensuring service excellence across all Direct Banking units, including Europhone Banking, Self-Service Terminals, Telemarketing, and Hybrid Sales.The role ensures:<ul><li>Customer interactions across all units consistently meet high standards of service, professionalism, and compliance,</li><li>Service quality is monitored, evaluated and continuously improved through structured QA frameworks,</li><li>Training has been performed timely, with high quality material both physically and through eLearning courses</li><li>Operational risks related to customer communication and self-service channels (ATM, APS, etc.) are identified and mitigated proactively,</li><li>Processes across all channels are aligned with Eurobank’s strategic goals and regulatory obligations,</li><li>Customer feedback is systematically captured and translated into actionable improvements, &nbsp;</li><li>Internal stakeholders are supported with insights (KPIs, reports, audits) that drive decision-making,</li><li>Cross-functional alignment is maintained across units to ensure consistent service delivery and project execution.</li></ul>&nbsp;Your key responsibilities will be:<ul><li>Lead, mentor, and develop the QA team.</li><li>Design and implement a comprehensive quality assurance framework across all sub-units.</li><li>Oversee monitoring activities, including call evaluations, mystery shopping, and customer feedback analysis.</li><li>Foster collaboration with business units, product owners, and operations to ensure process and service standard alignment.</li><li>Define and track quality KPIs and customer experience metrics.</li><li>Coordinate internal audits and prepare for regulatory reviews, contract renewals, and operational risk assessments.</li><li>Promote a culture of service excellence through structured training programs and continuous feedback.</li><li>Work with operational teams to enhance customer touchpoints and streamline processes.</li><li>Contribute to projects aimed at improving customer experience and service automation.</li></ul>&nbsp;You will be a great candidate if you have:&nbsp;&nbsp;<ul><li>Bachelor’s degree in Business Administration, Economics, or related field (Master’s degree is a plus).</li><li>Proficiency in English (written and spoken).</li><li>Minimum 5 years of experience in a QA leadership role, preferably in banking or telecommunications.</li><li>Strong understanding of service management principles (SLAs, KPIs, NPS, First Contact Resolution, Customer Effort Score).</li><li>Passion for building a customer-centric culture across all contact points.</li><li>Experience with Contact Centers and/or Digital Banking channels.</li><li>In-depth knowledge of QA methodologies, monitoring tools, and best practices.</li><li>Proven leadership skills with the ability to manage diverse teams and drive performance through measurable goals.</li><li>Excellent communication and collaboration skills, with experience in training delivery.</li><li>High analytical capability and attention to detail.</li><li>Familiarity with knowledge management tools.&nbsp;What’s in it for you:&nbsp;&nbsp;<ul><li>Competitive remuneration. &nbsp;</li></ul><ul><li>Hybrid work: work-life balance through remote and in-office work.    &nbsp;</li></ul><ul><li>Learning &amp; Development: &nbsp;</li></ul><ul><li>Access Unlimited LinkedIn Learnings, international training methodologies &nbsp;</li></ul><ul><li>Upskilling, Professional development and career guidance from successful executives.    &nbsp;</li></ul><ul><li>Identification and Utilization of Talent Pool through a structured Talent Management process.    &nbsp;</li></ul><ul><li>Wellbeing: &nbsp;</li></ul><ul><li>Premium Health &amp; Life insurance for you, your partner and/or your family and mental health support.  &nbsp;</li></ul><ul><li>Pension plan to support your plans and future financial expectations.   &nbsp;</li></ul><ul><li>Team building &amp; wellbeing activities.   &nbsp;</li></ul><ul><li>Potential Extra days of annual leave (Winter Bonus).     &nbsp;</li></ul><ul><li>Engage in volunteering activities through our TeamUp program. &nbsp;</li></ul><ul><li>Extra Benefits:&nbsp;</li></ul><ul><li>Exclusive discounts at partner stores.   &nbsp;</li></ul><ul><li>Staff pricing for banking products.   &nbsp;</li></ul><ul><li>Nursery and summer camp allowance for your little ones.   &nbsp;</li></ul></li></ul>

Job Ads Contract Manager Central Greece, Finance

payroll associate - (fixed-term, 1-year contract) (3824)

ΟΠΑΠ

insurance senior specialist (3232)

Hellenic Cables

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ElvalHalcor

financial risk supervisor

ΑΒ Βασιλόπουλος

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cost controlling manager int-0319

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treasury manager int-0363

Intellectica

kyc analyst (fixed term)

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chief financial officer int-0330

Intellectica

mortgage advisors

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head of direct banking quality assurance

Eurobank

Jobily.gr

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