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At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), we are seeking a highly engaged Concierge Agent for the Season 2026 (minimum 8 months contract) to serve as a pivotal resource for our guests. The core scope and purpose of this position is to respond to a wide variety of guest requests by accurately assessing their individual needs and desires, and then elevating the service by adding personal recommendations and touches. Your expertise will be essential in crafting truly memorable experiences, ensuring maximum guest satisfaction while meticulously complying with all Four Seasons’ policies.What You Will Do<ul><li>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.&nbsp;</li><li>Assures that desk collateral and information for restaurants, museums, local attractions, maps, and directions are updated as needed. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibitions, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.</li><li>At all times strive to represent the Four Seasons Astir Palace Hotel in the most professional, courteous and efficient manner.&nbsp;</li><li>Processes incoming and outgoing packages, messages, and mail in an accurate and timely manner.&nbsp;</li><li>Works harmoniously and professionally with co-workers and supervisors.&nbsp;</li><li>Assist all departments during crunch times (queues) and ensure there is a smooth operation at all front of house areas.&nbsp;</li></ul>What You Bring<ul><li>A High School Diploma or Bachelor’s Degree is required.</li><li>Applicants must have European Passport or the legal right to work in Greece.</li><li>Fluency in English is essential. Proficiency in Greek is an advantage.</li><li>Previous experience in a similar role is an advantage.</li></ul>What We Offer<ul><li>Competitive Salary and comprehensive Benefits Package.</li><li>Complimentary Employee Meals, Bus Transportation, Uniform &amp; Laundry Services.</li><li>Ticket Restaurant monthly allowance of €100.</li><li>Complimentary Nights at Four Seasons Hotels &amp; Resorts globally so you can savour this unforgettable moment just like our guests.</li><li>Employee Recognition Program.&nbsp;</li><li>Opportunities for Global Travel through Task Forces and Transfers.</li><li>Access to Four Seasons global Training &amp; Development.</li></ul>

Concierge Agent (Season 2026)

The Guest Experience colleague is responsible for delivering seamless, personalized, and exceptional service throughout the entire guest journey—pre-arrival, arrival, in-house, and post-stay. This role combines the responsibilities of guest communication, concierge services, call center management, reservations support, and in-person host duties. &nbsp;Guest Journey Management:&nbsp;<ul><li>Manage and support all stages of the guest journey: pre-arrival, arrival, in-house, and post-stay.&nbsp;</li><li>Send pre-arrival communication, gather guest preferences, prepare itineraries.&nbsp;</li><li>Organize warm welcomes and fond farewells.&nbsp;</li><li>Conduct in-room check-ins and collect preferences during the stay.&nbsp;</li><li>Ensure all guest expectations are met and exceeded.&nbsp;</li></ul>Call Center &amp; Communication Hub:&nbsp;<ul><li>Handle all incoming calls and emails promptly and professionally.&nbsp;</li><li>Support the operation of the guest messaging hub.&nbsp;</li><li>Manage communication between guests and departments using ALICE, Opera, OpenTable/SevenRooms, radio, phone, and email.&nbsp;</li></ul>Reservations &amp; Concierge Services:&nbsp;<ul><li>Manage dining reservations and book activities, spa, transfers, boats, helicopters, kids club, babysitting.&nbsp;</li><li>Coordinate amenities and special items with departments.&nbsp;</li><li>Provide recommendations for external services.&nbsp;</li></ul>Guest Relations &amp; Service Delivery:&nbsp;<ul><li>Provide immediate assistance with guest requests and deliver items or services directly to rooms.&nbsp;</li><li>Maintain high standards in performing host services such as welcome drink, wake-up service, in-room check-in, unpacking, aromatic bath, cigar service, etc.&nbsp;</li></ul>Operational Excellence:&nbsp;<ul><li>Maintain strong collaboration with all resort departments.&nbsp;</li><li>Use all required systems with proficiency.&nbsp;</li><li>Maintain knowledge of room categories, rates, amenities, schedules, events, VIP movements.&nbsp;</li><li>Record guest issues and ensure complaints are resolved.&nbsp;</li><li>Follow LQA &amp; Forbes service standards.&nbsp;</li></ul>&nbsp;Skills, Qualifications &amp; Requirements:&nbsp;<ul><li>Bachelor’s degree or High School Diploma.&nbsp;</li><li>Minimum 1–2 years’ experience in guest relations, concierge, contact center, or luxury service roles.&nbsp;</li><li>Strong English communication; additional languages beneficial.&nbsp;</li><li>Computer literacy: Opera, ALICE, MS Office, OpenTable/SevenRooms.&nbsp;</li><li>Ability to multitask and work under pressure.&nbsp;</li><li>Excellent grooming and customer service.&nbsp;</li></ul>

Guest Experience Agents, Season 2026 Opportunities | One&Only Aesthesis, Athens 18258

Αναζητάτε την επόμενη πρόκληση στη δυναμική βιομηχανία της φιλοξενίας; Η ομάδα μας αναζητά μία/ έναν Front Office Manager για να ηγηθεί στις λειτουργίες του τμήματος Front Office και να διασφαλίσει την απόλυτη ικανοποίηση των επισκεπτών.Κύριες Αρμοδιότητες:<ul><li>Επίβλεψη λειτουργιών του front office, όπως:&nbsp;&nbsp;υποδοχή, concierge και υπηρεσίες επισκεπτών, εξασφαλίζοντας ομαλή καθημερινή λειτουργία</li><li>Καθοδήγηση, εκπαίδευση και έμπνευση της ομάδας για την παροχή εξαίρετων, προσωποποιημένων υπηρεσιών</li><li>Διαχείριση παραπόνων επισκεπτών, αντιμετώπιση προβλημάτων επαγγελματικά και υλοποίηση βελτιώσεων</li><li>Συνεργασία με άλλα τμήματα για τη δημιουργία αξέχαστης εμπειρίας&nbsp;επισκεπτών</li><li>Διαχείριση κρατήσεων, αναθέσεων δωματίων και διαδικασιών check-in/check-out</li><li>Προετοιμασία και διαχείριση προϋπολογισμών τμήματος, διασφαλίζοντας οικονομική αποδοτικότητα</li><li>Διασφάλιση συμμόρφωσης με πολιτικές του ξενοδοχείου και πρότυπα υγείας και ασφάλειας</li><li>Παρουσία στον χώρο του lobby για την εξυπηρέτηση επισκεπτών και την αντιμετώπιση αναγκών τους</li></ul>Απαραίτητα Προσόντα:<ul><li>Αποδεδειγμένη εμπειρία ως Front Office Manager ή σε αντίστοιχη θέση ηγεσίας στον τομέα της φιλοξενίας</li><li>Εξαιρετικές δεξιότητες ηγεσίας, επίλυσης προβλημάτων και διαχείρισης πολλαπλών εργασιών</li><li>Γνώση συστημάτων διαχείρισης ξενοδοχείου (π.χ.&nbsp;Protel)&nbsp;</li><li>Ισχυρές οργανωτικές και επικοινωνιακές δεξιότητες</li><li>Άριστη γνώση Αγγλικών&nbsp;</li></ul>Γιατί να Επιλέξετε Εμάς;<ul><li>Υποστηρικτικό και συνεργατικό περιβάλλον εργασίας</li><li>Ευκαιρίες επαγγελματικής εξέλιξης&nbsp;</li><li>Ανταγωνιστικές αποδοχές και παροχές</li><li>Προσφέρεται διαμονή (μόνο για εργασία στα resorts) και διατροφή&nbsp;</li></ul>

Front Office Manager Ερέτρια

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), we are seeking a highly engaged Guest Services Agent for the Season 2026 (minimum 6 or 7 months contract).What You Will Do<ul><li>Comply with all departmental policies, service, procedures and standards; Ensure that standards are maintained at a superior level daily.&nbsp;</li><li>Ensure that service standards are maintained at a superior level daily.&nbsp;</li><li>Liaise with team, ensure guests’ luggage are loaded and unloaded from the vehicle correctly and in an efficient manner.&nbsp;</li><li>Ensure the hotel flags are always in excellent condition, inform relevant department when and if need maintenance or cleaning.&nbsp;&nbsp;</li><li>Monitor and maintain cleanliness, sanitation and organization of assigned work areas.&nbsp;</li><li>Ensure the luggage are stored safely and correctly in the luggage - storage room.&nbsp;</li><li>Liaise with Front Desk and Concierge to ensure the guest luggage are delivered and retrieved from and to the guest room or storeroom within the required time, provide le Anticipate guests’ needs, respond promptly and acknowledge all guests by names whenever possible, however busy and whatever time of day.</li></ul>What You Bring<ul><li>High School Diploma or Bachelor’s Degree is required.</li><li>Applicants must have European Passport or the legal right to work in Greece.</li><li>Proficiency in Greek is an advantage.</li><li>Good verbal communication skills in English are essential.</li></ul>What We Offer<ul><li>Competitive Salary and comprehensive Benefits Package.</li><li>Complimentary Employee Meals, Bus Transportation, Uniform &amp; Laundry Services.</li><li>Ticket Restaurant monthly allowance of €100.</li><li>Complimentary Nights at Four Seasons Hotels &amp; Resorts globally so you can savour this unforgettable moment just like our guests.</li><li>Employee Recognition Program.&nbsp;</li><li>Opportunities for Global Travel through Task Forces and Transfers</li><li>Access to Four Seasons global Training &amp; Development.</li></ul>

Guest Services Agent (Season 2026)

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), we are seeking a highly engaged Guest Services Agent for the Season 2026 (minimum 6 or 7 months contract).What You Will Do<ul><li>Comply with all departmental policies, service, procedures and standards; Ensure that standards are maintained at a superior level daily.&nbsp;</li><li>Ensure that service standards are maintained at a superior level daily.&nbsp;</li><li>Liaise with team, ensure guests’ luggage are loaded and unloaded from the vehicle correctly and in an efficient manner.&nbsp;</li><li>Ensure the hotel flags are always in excellent condition, inform relevant department when and if need maintenance or cleaning.&nbsp;&nbsp;</li><li>Monitor and maintain cleanliness, sanitation and organization of assigned work areas.&nbsp;</li><li>Ensure the luggage are stored safely and correctly in the luggage - storage room.&nbsp;</li><li>Liaise with Front Desk and Concierge to ensure the guest luggage are delivered and retrieved from and to the guest room or storeroom within the required time, provide le Anticipate guests’ needs, respond promptly and acknowledge all guests by names whenever possible, however busy and whatever time of day.</li></ul>What You Bring<ul><li>High School Diploma or Bachelor’s Degree is required.</li><li>Applicants must have European Passport or the legal right to work in Greece.</li><li>Proficiency in Greek is an advantage.</li><li>Good verbal communication skills in English are essential.</li></ul>What We Offer<ul><li>Competitive Salary and comprehensive Benefits Package.</li><li>Complimentary Employee Meals, Bus Transportation, Uniform &amp; Laundry Services.</li><li>Ticket Restaurant monthly allowance of €100.</li><li>Complimentary Nights at Four Seasons Hotels &amp; Resorts globally so you can savour this unforgettable moment just like our guests.</li><li>Employee Recognition Program.&nbsp;</li><li>Opportunities for Global Travel through Task Forces and Transfers</li><li>Access to Four Seasons global Training &amp; Development.</li></ul>Schedule &amp; Hours &nbsp;<ul><li>Summer Seasonal Job - 5 working days per week, with 2 days off.&nbsp;</li><li>Schedule is changing every week according to business needs.</li></ul>If you're ready to be part of a season filled with growth, camaraderie, and unforgettable experiences, we want to hear from you!&nbsp;

Guest Services Agent (Season 2026) REQ10363835

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), we are seeking a highly engaged Hotel Assistant Manager / Assistant Front Desk Manager for the Season 2026 (minimum 6 or 7 months contract).What You Will Do<ul><li>Direct and control the activities of the Front Desk team, acting as the Manager on Duty when senior managers are not available.</li><li>Maintain complete knowledge at all times of hotel features, services, room types, rates, packages, promotions, VIPs, and group activities.</li><li>Perform all Front Office, Guest Services, and Concierge duties as required, across all shifts.</li><li>Review daily arrivals and departures, handling VIPs, return guests, and groups efficiently.</li><li>Coordinate with Night Manager and other Assistant Managers to ensure follow-up on guest needs and issues, keeping the Front Office Manager informed.</li><li>Ensure adherence to all credit procedures, reviewing high balance reports and following up with Accounting.</li><li>Cover Night Manager duties and shifts as necessary.</li><li>Supervise and motivate the Front Office team to deliver the highest quality service and Four Seasons brand standards.</li><li>Handle guest issues or complaints professionally and efficiently.</li><li>Promote hotel facilities and ensure smooth communication with all other departments.</li><li>Lead daily handovers, spot-check staff performance, and support training and development initiatives.</li><li>Ensure compliance with all hotel policies, procedures, and Four Seasons’ standards.</li><li>Act as a role model, maintaining professional appearance, etiquette, and a friendly, courteous service attitude at all times.</li></ul>What You Bring<ul><li>Bachelor’s Degree or equivalent is preferred.</li><li>Applicants must have European Passport or the legal right to work in Greece.</li><li>Fluency in English is essential; proficiency in Greek is an advantage.</li><li>Previous experience in Front Office management or similar role is highly advantageous.</li><li>Strong leadership, communication, and organizational skills.</li></ul>What We Offer<ul><li>Competitive Salary and comprehensive Benefits Package.</li><li>Complimentary Employee Meals, Bus Transportation, Uniform &amp; Laundry Services.</li><li>Ticket Restaurant monthly allowance of €100.</li><li>Complimentary Nights at Four Seasons Hotels &amp; Resorts globally.</li><li>Employee Recognition Program.</li><li>Opportunities for Global Travel through Task Forces and Transfers.</li><li>Access to Four Seasons global Training &amp; Development.</li></ul>Schedule &amp; Hours<ul><li>Seasonal Job – 5 working days per week, with 2 days off.</li><li>Schedule varies weekly according to business needs.</li></ul>If you’re ready to take on a leadership role in a season filled with growth, teamwork, and unforgettable experiences, we want to hear from you!

Hotel Assistant Manager / Assistant Front Desk Manager (Seasonal 2026)

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), we are seeking a highly engaged Butler for the Season 2026 (minimum 6 or 7 months contract).What You Will Do<ul><li>Takes care of Specialty Suites guests and coordinates with all concerned departments to fulfill guest needs and requests.&nbsp;</li><li>Fully conversant with accommodation features: lay-out, room type, location, decor, in room facilities and equipment.&nbsp;</li><li>Fully aware of operating procedures for all electrical and electronic equipment in the guest room.&nbsp;</li><li>Welcomes guests in a gracious and polite manner, serves welcome drinks and gets them settled in their rooms.&nbsp;</li><li>Has the ability to hold a conversation with the guest in a natural and spontaneous manner.&nbsp;</li><li>Anticipate guests’ needs by learning their preferences, allergies, dislikes, etc.&nbsp;</li><li>Keeps concerned departments informed about the guest allergies and food preferences.&nbsp;</li><li>Have a thorough understanding of all spirits and specialty foods in stock.&nbsp;</li><li>Fully aware of the Room Service and other outlets menu, answers questions on menu selections, communicates with the kitchen regarding menu questions and product availability.&nbsp;</li><li>Assess and restock wine and spirit collections as necessary.&nbsp;</li><li>Serves meals and pour drinks for guests in a calm, discrete and courteous manner, respecting timing standards.&nbsp;</li><li>Picks-up trays and clean tables as needed to ensure a clean dining area.&nbsp;</li><li>Takes care of the guest's requests and liaise with respective departments: laundry, wake up call, spa bookings, concierge and any special requests etc.&nbsp;</li><li>Runs errands for guests when necessary.&nbsp;</li><li>Takes notes of all the information, updates and instruction and giving proper handover before signing off from the shift.&nbsp;</li><li>Recommends and arranges amenities for guests.&nbsp;</li><li>See guests off when they check out, offering luggage assistance.&nbsp;</li><li>Performs all duties with discretion, professionalism and a pleasant demeanor.&nbsp;</li><li>Assists In-Room Dining with the refreshment of the amenities for in-house Elite and Suite paying guests.&nbsp;</li><li>Carries out any other reasonable duties and responsibilities as assigned out of the list.&nbsp;</li></ul>What You Bring<ul><li>High School Diploma or Bachelor’s Degree is required.</li><li>Applicants must have European Passport or the legal right to work in Greece.</li><li>Very good verbal communication skills in English are essential.</li><li>Previous experience in a similar role is required.</li></ul>What We Offer<ul><li>Competitive Salary and comprehensive Benefits Package.</li><li>Complimentary Employee Meals, Bus Transportation, Uniform &amp; Laundry Services.</li><li>Ticket Restaurant monthly allowance of €100.</li><li>Complimentary Nights at Four Seasons Hotels &amp; Resorts globally so you can savour this unforgettable moment just like our guests.</li><li>Employee Recognition Program.&nbsp;</li><li>Opportunities for Global Travel through Task Forces and Transfers</li><li>Access to Four Seasons global Training &amp; Development.</li></ul>Schedule &amp; Hours &nbsp;<ul><li>Summer Seasonal Job - 5 working days per week, with 2 days off.&nbsp;</li><li>Schedule is changing every week according to business needs.</li></ul>If you're ready to be part of a season filled with growth, camaraderie, and unforgettable experiences, we want to hear from you!&nbsp;

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