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SEASONAL MERCHANDISERπεριοχή απασχόλησησ: ΑΘΗΝΑ&nbsp;Η WEST AE&nbsp; δραστηριοποιείται στον τομέα του Marketing και των Πωλήσεων από το 1994.Ο επαγγελματισμός και η εμπειρία μας εγγυώνται την επιτυχημένη εισαγωγή στελεχών στην αγορά&nbsp; παρέχοντας τεχνογνωσία και εκπαίδευση με σκοπό&nbsp; την&nbsp; άψογη οργάνωση τμημάτων merchandising.&nbsp;Η&nbsp; WEST AE αναζητά Seasonal Merchandiser για λογαριασμό μεγάλης πολυεθνικής εταιρείας που δραστηριοποιείται στον κλάδο του παγωτού για την Αθήνα.&nbsp;Αρμοδιότητες Ρόλου·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Διαχείριση ραφιού και προβολών (τοποθέτηση βάσει πλανογράμματος, έλεγχος αποθήκης, ανακύκλωση προϊόντων)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Διεκδίκηση δεύτερων σημείων πώλησης - extra προβολές·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Παραγγελιοληψία&nbsp; και παρακολούθηση σε καθημερινή βάση των αποθεμάτων των καταστημάτων·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Παρακολούθηση της τήρησης των συμφωνιών, των πλανογραμμάτων&nbsp; και της ανάπτυξης του κωδικολογίου·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Διαχείριση του διαφημιστικού και προωθητικού υλικού·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Διενέργεια τιμοληψίας·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Χρήση σύγχρονων εργαλείων καταγραφής αναφορών·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Παρακολούθηση των τάσεων της αγοράς, τη ζήτηση των πελατών, τον&nbsp; ανταγωνισμό με στόχο την αύξηση των πωλήσεων&nbsp;&nbsp;&nbsp;&nbsp;H WEST AE παρέχει:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ανταγωνιστικό πακέτο αποδοχών και ασφάλιση·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Πλήρη απασχόληση και ορισμένου χρόνου σύμβαση με έναρξη τον Φεβρουάριο 2026·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Συνεχής εκπαίδευση &amp; ευκαιρίες επαγγελματικής εξέλιξης·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ευχάριστο &amp; δυναμικό περιβάλλον εργασίας&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Εταιρικό αυτοκίνητο και έξοδα μετακίνησης&nbsp;Απαραίτητα προσόντα·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Επιθυμητή η προϋπηρεσία σε αντίστοιχη θέση·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Εξαιρετικές δεξιότητες επικοινωνίας και διαπραγμάτευσης·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ανάπτυξη πρωτοβουλιών και επίλυση προβλημάτων·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Υπευθυνότητα, συνέπεια, σωστή διαχείριση χρόνου, προσοχή στην λεπτομέρεια·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Εξοικείωση με τη χρήση H/Y, tablet, κινητού τηλεφώνου·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Άδεια οδήγησης Ι.Χ. αυτοκινήτου·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Απόφοιτος/η Λυκείου / ΤΕΙ / ΑΕΙ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Εκπληρωμένες στρατιωτικές υποχρεώσεις (για άντρες υποψηφίους)&nbsp;&nbsp;&nbsp;&nbsp;Η αποστολή των βιογραφικών σημειωμάτων γίνεται με ευθύνη των υποψηφίων, οι οποίοι είναι αποκλειστικά υπεύθυνοι για την αλήθεια και ακρίβεια των δηλούμενων στοιχείων ή/και εγγράφων. Με την αποστολή του βιογραφικού του σημειώματος ο κάθε υποψήφιος συναινεί σύμφωνα με τις διατάξεις του Ν. 4624/2019, ως ισχύει, στην επεξεργασία των προσωπικών δεδομένων του, που περιέχονται στο βιογραφικό σημείωμα, καθώς και κάθε άλλου προσωπικού στοιχείου, που περιέλθει με ευθύνη του υποψηφίου στην κατοχή της&nbsp;WEST&nbsp;A.E&nbsp;και των συνεργαζόμενων με αυτήν εταιρειών.Η&nbsp;WEST&nbsp;AE, διατηρεί τα βιογραφικά σημειώματα για δύο (2) έτη.Κάθε υποψήφιος έχει δικαίωμα&nbsp;πρόσβασης, διόρθωσης, διαγραφής, περιορισμού της επεξεργασίας, εναντίωσης στην επεξεργασία τόσο έναντι της&nbsp;WEST&nbsp;AE&nbsp;όσο και των συνεργαζόμενων με αυτήν εταιρειών, (περισσότερες πληροφορίες&nbsp;https://westsa.gr/privacy-policy/ ) .&nbsp;

Seasonal Merchandiser (Αθήνα)

Key Responsibilities:<ul><li>Assist the Front Office Manager in daily operations of the front desk.</li><li>Manage the check-in/check-out process efficiently, ensuring accuracy and guest satisfaction.</li><li>Handle guest complaints and feedback promptly.</li><li>Collaborate closely with housekeeping, maintenance, and food &amp; beverage teams to coordinate guest requests and room readiness.</li><li>Conduct regular staff training sessions to improve performance and update on hotel policies and procedures.</li><li>Prepare daily, weekly, and monthly reports on front office activities and performance metrics.</li><li>Assist in budgeting, forecasting, and controlling front office expenses.</li><li>Ensure compliance with health, safety, and security standards at the front desk.</li><li>Implement and monitor hotel policies, standards, and quality control procedures.</li><li>Participate in recruitment, interviewing, and onboarding of front office staff.</li><li>Perform any other related front desk duties as requested by the hotel.</li></ul>Requirements:<ul><li>Bachelor’s degree in Hospitality Management or related field.</li><li>Minimum 3 years of experience in front office operations, with at least 1 year in a supervisory (ideally in a luxury or 4/5-star hotel).</li><li>Strong leadership, communication, and problem-solving skills.</li><li>Familiarity with hotel management software (Opera or similar systems preferred).</li><li>Professional appearance and demeanor</li><li>Fluency in Greek and English; additional languages are a plus.</li><li>Ability to work flexible shifts including weekends and holidays.</li></ul>

Assistant Front Office Manager - New Hotel

The purpose of this position is to run daily activities, reporting and operations of the Front Desk Department (such as check-in, credit limit, check-out, etc.). With experience in a high-quality luxury boutique hotel/resort guest services, the Front Desk Agent will offer the highest level of customer service. Front Desk Agent supports all property operations, ensuring that the highest levels of hospitality and service are provided. Front Desk Agent manages the flow of questions and directs guests within the lobby, as well as support the tracking and resolution of service issues. Key Duties and Responsibilities<ul><li>Encourage and build mutual trust, respect, and cooperation among team members.</li><li>Demonstrate appropriate behaviours.</li><li>Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</li><li>Provide information to supervisors, co-workers, by telephone, in written form, e-mail, or in person.</li><li>Provide services for customer satisfaction and retention.</li><li>Support handling complaints, settling disputes, and resolving grievances and conflicts and reporting to manager, or otherwise negotiating with others.</li><li>Provide immediate assistance to guests.</li><li>Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.</li><li>Record guest issues in the guest response tracking system.</li><li>Always follow LQA Standards related to FD operations.</li><li>Respect and maintain Forbes Standards.</li><li>Focus on guest satisfaction and focus on continuous improvement.</li><li>Analyse information and evaluate results in order to choose the best solution and solve problems.</li><li>Support day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.</li><li>Ensure compliance with all policies, standards and procedures.</li><li>Participate and contribute in the discussion of the work that affects Front Desk department, discuss the ways of service improvement.</li><li>Support implementation of the upselling program, communicating and ensuring process.</li><li>Proceed with check-ins and check-outs.</li><li>Ensure that passports data collected at the check-in and guest registration is done.</li><li>Ensure due outs are done in a timely manner.</li><li>Be fully familiar with the room types, applicable rates, discount and rates structures and rate policies.</li><li>Provide necessary reports to Finance department when needed.</li><li>Credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval from the FOH Manager or Director of Rooms.</li><li>Ensure compliance with all policies, standards and procedures.</li><li>Maximum room occupancy and yield is ensured in line with the standards policy on rates.</li><li>Daily check of arrival list, making sure all rooms are assigned according to category booked and guest preferences.</li><li>Close communication is maintained with the Housekeeping department on check-outs, room moves, forecast occupancies.</li><li>All charges are correctly entered onto the guest’s folio and that this is always kept up to date.</li><li>The float, cash and credit card takings for the shift are balanced and the necessary cashier reports completed. Declares any overage or shortage on this report.</li><li>To be very meticulous in completing the daily checklist and check that it has been done during shift handover.</li><li>To assist with any other duties as required by the Director or another member of the management team.</li></ul>Education or Certification<ul><li>Minimum two years working in a luxury, or boutique hotel in Front Office department</li><li>Must be proficient in hospitality guest services and team development</li><li>Previous guest service and reservations experience preferred.</li><li>Excellent written and oral communication skills required, must be fluent in verbal and written English</li><li>Excellent computer and typing skills are required. Microsoft Office proficiency and Opera.</li><li>Excellent listening and comprehension skills required.</li></ul>

Front Office Agents, Season 2026 Opportunities | One&Only Aesthesis, Athens 17448

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), we are seeking a highly engaged Front Office Supervisor for the Season 2026 (minimum 6 or 7 months contract).What You Will Do<ul><li>Maintain complete knowledge at all times of: All hotel features/services, hours of operation. History of the building, all room types, numbers, layout, decor, appointments and location. All room rates, special packages and promotions. Daily house count and expected arrivals/departures, room availability status for any given day and scheduled daily group activities / VIP’s and all Residence types and features.</li><li>Perform any reasonable task as requested by management.</li><li>Coordinate with relevant associates and department to create a memorable arrival experience.</li><li>Checks in guest in an efficient and friendly manner.</li><li>Checks out guest at end of stay. Ascertains guest satisfaction.</li><li>To offer assistance with hotel room orientation in line with Four Seasons standards and Leading Quality Assurance Standards in a warm friendly manner while using the guest name.</li><li>Have a thorough knowledge of the Front Office systems &amp; processes, such as Opera, Visionline, HotSoS, Key, Mobile App, Mobile key.</li><li>Monitor Arrivals, Departures, Room Extensions, Late check outs, Queue rooms, etc. and communicate them accordingly.&nbsp;</li><li>Have an in-depth knowledge of all our room products in order to perform room assignment.</li><li>Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained.</li><li>Daily tasks to include blocking the house, managing queue rooms and communication related to queue rooms, managing traces as well as late check out and early check in requests</li><li>Ensure the hotel is set up for success by appropriately blocking guestrooms and balancing room types to enhance revenue opportunities</li><li>Ensure inventory across Property Management System (Opera) is in balance and take corrective action in the event of variances</li><li>Block VIPs into upgraded room types while allocating the proper number of rooms to be reserved for upgrades performed by the front desk that generate revenue</li><li>Assigne all Suite reservations 3 month in advance</li><li>Manage Out of Order and Out of Service room’s inventory, following up with departments such as Housekeeping, Engineering, and Front Desk and updating Revenue Management team</li><li>Handle guest concerns, special requests, and complaints promptly and effectively, turning challenges into service recovery opportunities.</li><li>Monitor upcoming arrivals and departures to ensure proper room allocation and guest preferences are anticipated.</li></ul>What You Bring<ul><li>Bachelor’s Degree is required.</li><li>Applicants must have European Passport or the legal right to work in Greece.</li><li>Fluency in English is essential. Proficiency in Greek is an advantage.</li><li>Previous experience in a similar role is required.</li></ul>What We Offer<ul><li>Competitive Salary and comprehensive Benefits Package.</li><li>Complimentary Employee Meals, Bus Transportation, Uniform &amp; Laundry Services.</li><li>Ticket Restaurant monthly allowance of €100.</li><li>Complimentary Nights at Four Seasons Hotels &amp; Resorts globally so you can savour this unforgettable moment just like our guests.</li><li>Employee Recognition Program.&nbsp;</li><li>Opportunities for Global Travel through Task Forces and Transfers</li><li>Access to Four Seasons global Training &amp; Development.</li></ul>Schedule &amp; Hours &nbsp;<ul><li>Summer Seasonal Job - 5 working days per week, with 2 days off.&nbsp;</li><li>Schedule is changing every week according to business needs.</li></ul>If you're ready to be part of a season filled with growth, camaraderie, and unforgettable experiences, we want to hear from you!&nbsp;

Front Office Supervisor (Season 2026) REQ10363727

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), we are seeking a highly engaged Hotel Assistant Manager / Assistant Front Desk Manager for the Season 2026 (minimum 6 or 7 months contract).What You Will Do<ul><li>Direct and control the activities of the Front Desk team, acting as the Manager on Duty when senior managers are not available.</li><li>Maintain complete knowledge at all times of hotel features, services, room types, rates, packages, promotions, VIPs, and group activities.</li><li>Perform all Front Office, Guest Services, and Concierge duties as required, across all shifts.</li><li>Review daily arrivals and departures, handling VIPs, return guests, and groups efficiently.</li><li>Coordinate with Night Manager and other Assistant Managers to ensure follow-up on guest needs and issues, keeping the Front Office Manager informed.</li><li>Ensure adherence to all credit procedures, reviewing high balance reports and following up with Accounting.</li><li>Cover Night Manager duties and shifts as necessary.</li><li>Supervise and motivate the Front Office team to deliver the highest quality service and Four Seasons brand standards.</li><li>Handle guest issues or complaints professionally and efficiently.</li><li>Promote hotel facilities and ensure smooth communication with all other departments.</li><li>Lead daily handovers, spot-check staff performance, and support training and development initiatives.</li><li>Ensure compliance with all hotel policies, procedures, and Four Seasons’ standards.</li><li>Act as a role model, maintaining professional appearance, etiquette, and a friendly, courteous service attitude at all times.</li></ul>What You Bring<ul><li>Bachelor’s Degree or equivalent is preferred.</li><li>Applicants must have European Passport or the legal right to work in Greece.</li><li>Fluency in English is essential; proficiency in Greek is an advantage.</li><li>Previous experience in Front Office management or similar role is highly advantageous.</li><li>Strong leadership, communication, and organizational skills.</li></ul>What We Offer<ul><li>Competitive Salary and comprehensive Benefits Package.</li><li>Complimentary Employee Meals, Bus Transportation, Uniform &amp; Laundry Services.</li><li>Ticket Restaurant monthly allowance of €100.</li><li>Complimentary Nights at Four Seasons Hotels &amp; Resorts globally.</li><li>Employee Recognition Program.</li><li>Opportunities for Global Travel through Task Forces and Transfers.</li><li>Access to Four Seasons global Training &amp; Development.</li></ul>Schedule &amp; Hours<ul><li>Seasonal Job – 5 working days per week, with 2 days off.</li><li>Schedule varies weekly according to business needs.</li></ul>If you’re ready to take on a leadership role in a season filled with growth, teamwork, and unforgettable experiences, we want to hear from you!

Hotel Assistant Manager / Assistant Front Desk Manager (Seasonal 2026)

At Four Seasons, our people are the heart of our success. We are committed to creating a supportive environment where our employees grow, excel, and consistently deliver the exceptional service that defines our brand. We are currently seeking a Night Manager to join our Front Office leadership team at the iconic Four Seasons Astir Palace Hotel Athens.As a Night Manager, you will oversee all overnight Front Office operations ensuring seamless service, strong leadership presence, and unwavering adherence to Four Seasons standards. You will supervise the hotel during the night, support all departments, manage guest interactions with professionalism, and uphold the highest levels of safety, service, and crisis readiness.What You Will Do:<ul><li>Maintain complete knowledge of all hotel features/services, hours of operation, building history, room types, layouts, décor, rates, packages, promotions, house count, VIPs, and group activity schedules.</li><li>Demonstrate expert knowledge of Front Office systems and procedures including Opera, Visionline, HotSoS, Mobile Key, and other core operational tools.</li><li>Regularly tour all hotel areas to monitor departmental operations, guest satisfaction, staff performance, and adherence to standards.</li><li>Review late arrivals, early next-day arrivals, departures, and room availability to plan and coordinate the next day’s operations.</li><li>Ensure accurate handling of arrivals, departures, room blocks, billing requirements, and discrepancies while personally managing guest relocations when necessary.</li><li>Oversee night audit procedures and prepare required accounting reports.</li><li>Guarantee compliance with all financial and credit procedures; review paid-outs, rebates, petty cash, and cashier transactions to ensure proper approvals and reconciliation.</li><li>Support and guide the overnight team to deliver Four Seasons service excellence, acting as a mentor, coach, and role model.</li><li>Conduct spot checks on Night Receptionists and Night Bellmen to ensure brand standards and LQA expectations are consistently met.</li><li>Supervise room assignments, monitor Out of Order/Out of Service rooms, and ensure accurate tracking.</li><li>Act as the senior leader on duty overnight, handling all guest requests, complaints, and emergencies with professionalism and strong crisis management skills.</li><li>Ensure all night colleagues uphold grooming standards, uniform guidelines, communication etiquette, and Four Seasons cultural values.</li><li>Report operational updates, incidents, and departmental needs to the Front Office Manager, collaborating closely to maintain seamless continuity between shifts.</li><li>Promote hotel facilities and support upselling initiatives, motivating the team by leading through example.</li><li>Remain fully familiar with emergency procedures, fire panel operation, and crisis protocol as the designated overnight controller.</li><li>Uphold Four Seasons policies at all times, acting as a brand ambassador and maintaining the integrity of our vision, mission, and values.</li></ul>What You Bring:<ul><li>Proven experience in Front Office operations, preferably in luxury hospitality.</li><li>Strong leadership presence with the ability to supervise, motivate, and develop teams.</li><li>Deep understanding of guest service standards, night audit processes, and crisis management.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and problem-solving abilities.</li><li>Fluency in English; additional languages are an asset.</li><li>Able to work overnight schedules, weekends, and holidays.</li><li>Professional presentation, grooming, and behavior aligned with Four Seasons standards.</li></ul>What We Offer:<ul><li>Employee Meals and Uniform &amp; Laundry provided.</li><li>Ticket Restaurant Monthly Amount of €100.</li><li>Bus Transportation to/from Elliniko.</li><li>Monthly Employee Recognition Program.</li><li>Global career growth opportunities through Task Forces and Transfers.</li><li>Employee Travel Program (after 6 months: complimentary stays at Four Seasons worldwide).</li></ul>At Four Seasons Astir Palace Athens, we champion excellence, collaboration, and continuous development. Join us as a Night Manager and help shape unforgettable guest experiences while safeguarding the overnight heartbeat of our iconic hotel.

Night Manager REQ10363997

We are looking for a detail-oriented and proactive Reservations Agent to handle all aspects of hotel reservations and guest inquiries. The successful candidate will be responsible for assisting guests with booking accommodations, providing information about hotel amenities and services, and ensuring guest satisfaction throughout the reservation process. The ideal candidate will possess strong communication skills, excellent customer service abilities, and a passion for delivering exceptional guest experiences.Key Responsibilities:<ul><li>Respond promptly and courteously to guest inquiries and reservation requests via phone, email, and online channels</li><li>Assist guests with booking hotel accommodations, including room selection, rate negotiation, and special requests</li><li>Provide accurate and up-to-date information about hotel amenities, services, and policies to guests and potential guests</li><li>Process reservations and room blocks in the hotel’s reservation system, ensuring accuracy and completeness of guest information</li><li>Manage reservation cancellations, modifications, and special requests according to hotel policies and procedures</li><li>Coordinate with other hotel departments, such as front office, housekeeping, and sales, to ensure seamless guest experiences</li><li>Handle guest complaints and concerns related to reservations promptly and professionally, striving to resolve issues to the guest’s satisfaction</li><li>Maintain confidentiality of guest information and adhere to data protection regulations and hotel privacy policies</li><li>Stay informed about hotel promotions, packages, and special events to upsell and cross-sell hotel offerings to guests</li></ul>Requirements:<ul><li>Previous experience in hotel reservations, customer service, or a related field is preferred</li><li>Excellent communication skills, both verbal and written, with a professional and friendly demeanor</li><li>Strong interpersonal skills and the ability to build rapport with guests and colleagues</li><li>Proficiency in using reservation management software and Microsoft Office applications</li><li>Detail-oriented with the ability to multitask and prioritize tasks effectively in a fast-paced environment</li><li>Ability to work independently as well as part of a team, with a proactive approach to problem-solving</li><li>Flexibility to work a variety of shifts, including evenings, weekends, and holidays, to support hotel operations</li><li>Knowledge of hospitality industry standards and practices is a plus</li></ul>What We Offer:<ul><li>Competitive salary commensurate with experience</li><li>Comprehensive benefits package, including health insurance and retirement savings plan</li><li>Opportunities for career growth and advancement within the company</li><li>A supportive and collaborative work environment within a prestigious hotel setting</li><li>Employee discounts on hotel accommodation and dining experiences</li></ul>

Reservations Agent Ερέτρια

The Guest Experience colleague is responsible for delivering seamless, personalized, and exceptional service throughout the entire guest journey—pre-arrival, arrival, in-house, and post-stay. This role combines the responsibilities of guest communication, concierge services, call center management, reservations support, and in-person host duties. &nbsp;Guest Journey Management:&nbsp;<ul><li>Manage and support all stages of the guest journey: pre-arrival, arrival, in-house, and post-stay.&nbsp;</li><li>Send pre-arrival communication, gather guest preferences, prepare itineraries.&nbsp;</li><li>Organize warm welcomes and fond farewells.&nbsp;</li><li>Conduct in-room check-ins and collect preferences during the stay.&nbsp;</li><li>Ensure all guest expectations are met and exceeded.&nbsp;</li></ul>Call Center &amp; Communication Hub:&nbsp;<ul><li>Handle all incoming calls and emails promptly and professionally.&nbsp;</li><li>Support the operation of the guest messaging hub.&nbsp;</li><li>Manage communication between guests and departments using ALICE, Opera, OpenTable/SevenRooms, radio, phone, and email.&nbsp;</li></ul>Reservations &amp; Concierge Services:&nbsp;<ul><li>Manage dining reservations and book activities, spa, transfers, boats, helicopters, kids club, babysitting.&nbsp;</li><li>Coordinate amenities and special items with departments.&nbsp;</li><li>Provide recommendations for external services.&nbsp;</li></ul>Guest Relations &amp; Service Delivery:&nbsp;<ul><li>Provide immediate assistance with guest requests and deliver items or services directly to rooms.&nbsp;</li><li>Maintain high standards in performing host services such as welcome drink, wake-up service, in-room check-in, unpacking, aromatic bath, cigar service, etc.&nbsp;</li></ul>Operational Excellence:&nbsp;<ul><li>Maintain strong collaboration with all resort departments.&nbsp;</li><li>Use all required systems with proficiency.&nbsp;</li><li>Maintain knowledge of room categories, rates, amenities, schedules, events, VIP movements.&nbsp;</li><li>Record guest issues and ensure complaints are resolved.&nbsp;</li><li>Follow LQA &amp; Forbes service standards.&nbsp;</li></ul>&nbsp;Skills, Qualifications &amp; Requirements:&nbsp;<ul><li>Bachelor’s degree or High School Diploma.&nbsp;</li><li>Minimum 1–2 years’ experience in guest relations, concierge, contact center, or luxury service roles.&nbsp;</li><li>Strong English communication; additional languages beneficial.&nbsp;</li><li>Computer literacy: Opera, ALICE, MS Office, OpenTable/SevenRooms.&nbsp;</li><li>Ability to multitask and work under pressure.&nbsp;</li><li>Excellent grooming and customer service.&nbsp;</li></ul>

Guest Experience Agents, Season 2026 Opportunities | One&Only Aesthesis, Athens 18258

Our Team is looking for a talented and creative Graphic Designer to join our marketing and branding Team at our corporate headquarters in Athens. This role is key in visually representing the identity of our luxury Hotels &amp; Resorts portfolio through various digital and print assets. The ideal candidate will be passionate about design, detail-oriented, and experienced in working within brand guidelines to create consistent and impactful materials.Key Responsibilities:<ul><li>Design and produce marketing materials such as brochures, presentations, digital ads, social media graphics, posters, newsletters, and event collateral</li><li>Collaborate with the marketing team to create visual concepts aligned with brand strategy and seasonal campaigns</li><li>Develop branding and signage materials for individual hotel properties</li><li>Assist in the creative direction and production of content for digital platforms and websites</li><li>Prepare files for both print and digital output, ensuring quality and consistency across all media</li><li>Maintain and update the media and asset library for the company</li><li>Support new hotel openings and special projects with creative assets</li><li>Ensure brand consistency across all materials and platforms</li><li>Work with external agencies and printers when needed</li></ul>Requirements:<ul><li>Degree in Graphic Design, Visual Communication, or related field</li><li>5+ years of professional experience in graphic design (hospitality or luxury brand experience is a plus)</li><li>Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign, etc.)</li><li>Strong portfolio showcasing both digital and print work</li><li>Excellent time management and ability to handle multiple projects simultaneously</li><li>Creative mindset with attention to detail and strong aesthetic sense</li><li>Knowledge of basic motion design or video editing (is considered a plus)</li><li>Fluent in Greek and English (written and spoken)</li><li>Understanding of AI-driven design tools and how they can enhance creative processes.</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Collaborative office environment in the heart of Athens</li><li>Opportunity to work with a leading hospitality group and influence its visual identity</li><li>Growth potential within a dynamic and expanding company</li><li>Exposure to international projects and hotel brands</li></ul>

Γραφίστρια/ ας

At&nbsp;Four Seasons Astir Palace Hotel Athens&nbsp;(ranked No. 17 in the World’s 50 Best Hotels), we are seeking a Sales Coordinator &amp; Golden Key Operator (this is a full-time, year-round position). This role will support the Sales team and the Director of Sales by coordinating and managing various administrative and operational tasks. Additionally in this role the Coordinator focuses on utilizing the Golden Sales &amp; Catering (Salesforce) software to ensure compliance with Four Seasons Group standards across all departments, including Sales &amp; Events, Accommodation, Reservations, Accounting, and Banquets. The Coordinator will play a key role in ensuring smooth operations within the Sales Department, contributing to revenue growth and high levels of customer satisfaction through excellent organizational skills, attention to detail, and effective communication.What you will doAdministrative Support:<ul><li>Assist the Sales Manager with daily administrative tasks such as preparing proposals, contracts, and correspondence.</li><li>Handle sales-related requests in the absence of a Sales team member.</li><li>Provide administrative assistance to the Director of Sales (DOS) and backup support to the sales team.</li><li>Order and maintain inventory levels of sales collateral, stationery, and administrative supplies for the Sales Department.</li><li>Take minutes during sales meetings and other necessary meetings.</li><li>Assist in the preparation and distribution of promotional materials and marketing campaigns.</li><li>Take responsibility for and/or support departmental projects.</li><li>Continuously enhance and improve the efficiency and organization of the department by implementing required administrative systems.</li></ul>System Knowledge and Utilization:<ul><li>Enter and update group requests in Golden Sales &amp; Catering (Salesforce) while coordinating with reservations to ensure accurate information in Opera PMS. Forward requests to appropriate managers as per Four Seasons standards and execute necessary daily, weekly, and monthly reports.</li><li>Ensure compliance and accuracy of information in Golden Sales &amp; Catering (Salesforce), edit and audit related reports, and maintain up-to-date tools.</li><li>Compile and execute month-end reports for the Director of Sales and provide team members with necessary Salesforce reports for daily/weekly functions.</li><li>Develop a good knowledge of additional systems such as Opera, Birchstreet, and all other systems used by the Sales Team.</li></ul>What you bring<ul><li>Applicants must have European Passport or the legal right to work in Greece.&nbsp;</li><li>College degree.</li><li>Previous experience in Sales is required.</li><li>Proficiency in Microsoft Office; knowledge of Golden S&amp;M is advantageous.</li><li>Excellent analytical, writing, and organizational skills.</li><li>High attention to detail, proactive approach, and customer service orientation.</li><li>Ability to multitask in a fast-paced environment.</li><li>Proficiency in writing and speaking Greek and English.</li></ul>&nbsp;&nbsp; What we offer<ul><li>Competitive Salary and comprehensive Benefits Package.&nbsp;</li><li>Complimentary Employee Meals &amp; Bus Transportation.</li><li>Ticket Restaurant monthly allowance.&nbsp;</li><li>Complimentary Nights at Four Seasons Hotels &amp; Resorts globally to experience our world-class hospitality firsthand.&nbsp;</li><li>Employee Recognition Program.&nbsp;</li><li>Opportunities for Global Travel through Task Forces and Transfers.&nbsp;</li><li>Access to Four Seasons global Training &amp; Development programs.&nbsp;</li></ul>Schedule &amp; Hours<ul><li>Full Time Job.</li></ul>If you are ready to take the role in the dynamic team of Sales &amp; Marketing, we want to hear from you!

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