At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), we are seeking a highly engaged Front Office Supervisor for the Season 2026 (minimum 6 or 7 months contract).

What You Will Do

• Maintain complete knowledge at all times of: All hotel features/services, hours of operation. History of the building, all room types, numbers, layout, decor, appointments and location. All room rates, special packages and promotions. Daily house count and expected arrivals/departures, room availability status for any given day and scheduled daily group activities / VIP’s and all Residence types and features.

• Perform any reasonable task as requested by management.

• Coordinate with relevant associates and department to create a memorable arrival experience.

• Checks in guest in an efficient and friendly manner.

• Checks out guest at end of stay. Ascertains guest satisfaction.

• To offer assistance with hotel room orientation in line with Four Seasons standards and Leading Quality Assurance Standards in a warm friendly manner while using the guest name.

• Have a thorough knowledge of the Front Office systems & processes, such as Opera, Visionline, HotSoS, Key, Mobile App, Mobile key.

• Monitor Arrivals, Departures, Room Extensions, Late check outs, Queue rooms, etc. and communicate them accordingly. 

• Have an in-depth knowledge of all our room products in order to perform room assignment.

• Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained.

• Daily tasks to include blocking the house, managing queue rooms and communication related to queue rooms, managing traces as well as late check out and early check in requests

• Ensure the hotel is set up for success by appropriately blocking guestrooms and balancing room types to enhance revenue opportunities

• Ensure inventory across Property Management System (Opera) is in balance and take corrective action in the event of variances

• Block VIPs into upgraded room types while allocating the proper number of rooms to be reserved for upgrades performed by the front desk that generate revenue

• Assigne all Suite reservations 3 month in advance

• Manage Out of Order and Out of Service room’s inventory, following up with departments such as Housekeeping, Engineering, and Front Desk and updating Revenue Management team

• Handle guest concerns, special requests, and complaints promptly and effectively, turning challenges into service recovery opportunities.

• Monitor upcoming arrivals and departures to ensure proper room allocation and guest preferences are anticipated.

What You Bring

• Bachelor’s Degree is required.

• Applicants must have European Passport or the legal right to work in Greece.

• Fluency in English is essential. Proficiency in Greek is an advantage.

• Previous experience in a similar role is required.

What We Offer

• Competitive Salary and comprehensive Benefits Package.

• Complimentary Employee Meals, Bus Transportation, Uniform & Laundry Services.

• Ticket Restaurant monthly allowance of €100.

• Complimentary Nights at Four Seasons Hotels & Resorts globally so you can savour this unforgettable moment just like our guests.

• Employee Recognition Program. 

• Opportunities for Global Travel through Task Forces and Transfers

• Access to Four Seasons global Training & Development.

Schedule & Hours  

• Summer Seasonal Job - 5 working days per week, with 2 days off. 

• Schedule is changing every week according to business needs.

If you're ready to be part of a season filled with growth, camaraderie, and unforgettable experiences, we want to hear from you!