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At United Fiber, we believe in a world of connection, interaction and sharing!Our passion is that people enrich their lives with all that communications technology makes possible.You have a challenging mission for:&nbsp;Providing field technical support, resolve complex network faults, and collaborate with internal and external teams to ensure reliable fiber network performance.What will you do:<ul><li>Monitoring of faults reported by the Service Providers.</li><li>Close cooperation with internal departments within United Fiber, as well as external partners to restore high complexity issues within a strict SLA.&nbsp;</li><li>Field technical support via Phone/e-mail for issues related to FTTC/FTTH technologies.</li><li>Internal Procedures and Knowledge base maintenance.</li><li>Rotating shift schedule.</li></ul>It would be great if you have:<ul><li>Proven Experience on civil and optic fiber works&nbsp;</li><li>Knowledge of fiber technologies and materials</li><li>Knowledge of safety procedures, techniques, and equipment</li><li>Problem solving, analytical skills to assess special situations.</li><li>Organization and planning skills to prioritize and balance work.</li></ul>What will you get:<ul><li>Wellness programs to keep yourself fit.</li><li>Mobile voice and data to talk.</li><li>Discounts on Nova Fixed / Mobile / TV for you, friends, family.</li><li>Flexy work from home to balance your life.</li><li>Private Insurance program to check up on your health.</li><li>Toddlers allowance to daycare your kids</li></ul>

FTTC/FTTH Access Field Support Engineer

At&nbsp;United Fiber, we believe in a world of connection, interaction and sharing!We see each new colleague as a unique team member and a major investment for our company’s future, and now we are looking for a talented and highly motivated Fiber Optic Maintenance Engineer&nbsp;to join our teamYou have a challenging mission to:Ensuring the availability and reliability of the fiber optic network through effective supervision of subcontractors, fault restoration coordination, and performance monitoring. Key duties include developing maintenance guidelines, managing emergency and scheduled works, evaluating subcontractor KPIs, overseeing inventory, and generating operational reports. The role also involves coordinating internal and external resources for rapid fault resolution and working in rotating shifts to provide continuous 24/7/365 network support.What will you do:<ul><li>Provide detailed and well-structured guidelines for fiber optic maintenance.</li><li>Coordinate subcontractors during emergency and scheduled maintenance works.</li><li>Supervise subcontractors’ restoration activities to ensure quality and compliance.</li><li>Investigate and coordinate contractor field crews for the restoration of faults reported on the fiber optic network.</li><li>Monitor and evaluate all subcontractor KPIs to ensure service level compliance.</li><li>Track remaining resources and manage materials inventory in collaboration with the contractors.</li><li>Generate RFO (reason for outage) reports on emergencies and scheduled works based on agreed KPIs.</li><li>Manage subcontractor certification and invoicing processes.</li><li>Coordinate internal and external resources to accelerate network restoration.</li><li>Perform duties in a shift-based system designed to maintain seamless coverage for network fault resolution and critical tasks.</li><li>Maintain uninterrupted service by working in shifts to handle high-priority incidents and safeguard network performance.</li></ul>It would be great if you have:<ul><li>Bachelor’s or Master’s degree in Electrical, Telecommunications, or related Engineering field.</li><li>CFOT (Certified Fiber Optic Technician) certification is considered an asset.</li><li>Knowledge and hands-on experience on ArcGIS and network ticketing systems (e.g. Atlassian JIRA, Remedy).</li><li>Knowledge of safety procedures, techniques, and equipment.</li><li>Knowledge of fiber network construction and splicing.</li><li>Experience in civil works related to fiber optic network deployment or maintenance.</li><li>Strong analytical skills and ability to design and optimize operational processes.&nbsp;</li><li>Project Management, time management and problem-solving skills.</li><li>Negotiation and analytical skills to assess special situations.</li><li>Ability to coordinate cross-functional work teams toward emergencies or scheduled works completion.</li><li>Adaptive, team spirit, good interpersonal skills.</li></ul>What will you get:<ul><li>Wellness programs to keep yourself fit.</li><li>Mobile voice and data to talk.</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp;for you, friends, family.</li><li>Flexy work from home to balance your life.</li><li>Private Insurance program to check up on your health.</li></ul>

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fttc/ftth access field support engineer

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