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Affidea Greece, one of the leading healthcare providers in the country, is expanding and looking for experienced&nbsp;Center Managers&nbsp;to join our growing team in Attica. With several&nbsp;brand-new&nbsp;Diagnostic Centers opening this year, we are seeking dynamic individuals to oversee their development and operations. Responsibility to staff and direct the team to:<ul><li>Manage the center ensuring high quality business activities with maximum quality, service and profitability for the organization.</li><li>Understands that the center's profits and achievements are reflected in all its operations and activities– including relationships and risk management</li><li>Meet your targets and those of the team as a whole</li><li>Manage the smooth running of the team</li><li>Contribute to the training and development of the results-driven team to achieve revenue targets in line with business plans</li><li>Maintain overall center responsibility for performing all duties in compliance with related legal/statutory, regulations, professional duties, responsibilities and obligations and insert as applicable e.g. Best Practice Guidelines, ISO certification</li></ul> Day to day responsibilities&nbsp;agreed with your manager to include:<ul><li>Manage, direct and monitor the overall performance of the center</li><li>Maintain and improve mechanisms for center activities, including surveying and measuring the operations, process, outcomes and profitability and disseminate feedback to the appropriate internal entities</li><li>Direct the development of plans for the center to include management to achieve targets</li><li>Developing plans for the center's progress and growth</li><li>Subject to agreed criteria, recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all team members to ensure targets are met</li><li>Reporting (content and format as agreed) monthly as agreed</li><li>Delegate authority and responsibility to team with supervision, accountability and review</li><li>Set an example for team members of commitment, center process and activities, work ethics and habits and personal character</li><li>Maintain accurate records</li><li>Responsibly use resources and control expenses to meet agreed budgetary controls</li><li>Adhere to all organization policies and procedures</li><li>Interact and co-operate with all members of the organization, its suppliers and customers</li><li>From time to time, you may be expected to be part of special projects as are reasonably required of your job role</li></ul>Job requirements<ul><li>At least 3 years&nbsp;of experience in a similar role</li><li>Bachelor's degree in business administration &amp; management</li><li>Excellent verbal and written communication skills both in Greek and English</li><li>Good understanding of business process and management, requirements and dynamics</li><li>Proficient in using MS Office</li><li>Proven ability to drive effectively a center and team</li><li>Ability to coach and develop others</li><li>Excellent interpersonal, organizational and communication skills</li><li>Ability to work in flexible hours</li></ul> What We Offer<ul><li>Attractive salary package and bonus scheme</li><li>Private Health Insurance</li><li>Professional skill development</li><li>Excellent professional environment</li><li>Ongoing career growth and skill development</li></ul>

Center Manager

Global Consumer Care (GCC) is driving the delivery of best-in-class consumer care&nbsp;across JTI. We are passionate about our consumers and fully devoted to enhancing their experience at every stage of their journey — from the very first contact to becoming loyal users and true brand ambassadors.We are firmly committed to becoming the #1 organization in delivering superior consumer experience globally, working hand in hand with JTI markets to realize our shared Vision #1. To support this ambition, we are seeking experienced, consumer-centric, and highly motivated professionals to join our dynamic Global Consumer Care team based in Athens, Greece.&nbsp;Position:&nbsp;As Regional Consumer Care Manager for Western Europe, you will oversee market operations within our outsourced model, driving vendor performance to ensure the consistent delivery of best-in-class consumer care services. You will lead the development and delivery of high-quality training and knowledge management across the region. A key part of your role will be ensuring overall alignment with global initiatives whilst driving operational excellence. This highly collaborative position involves close partnership with vendors, local markets, HQ colleagues, and central functions.&nbsp;In this role, you will:&nbsp;<ul><li>Market Relationship: Support markets in building best-in-class consumer care operations tailored to local needs. Act as primary escalation points for local markets.</li><li>Vendor Management: Manage regional vendors, ensuring strong performance, inc. SLA &amp; KPI achievements for your allocated markets. Identify continuous improvement opportunities, create action plans and ensure follow up. Supporting the management of regional budgets, forecasting, and vendor invoicing.</li><li>Training and development: Designing, implementing, and evaluating all types of training programs (onboarding, new product launches, new initiatives, process improvements, continuous learning etc.) delivered by Vendors to improve advisors’ performance, often coordinating resources like facilitators, technology, and materials.</li><li>Training organization: Coordinating resources like facilitators, technology, and materials as required for the successful delivery of all training. Maintain and monitor relevant KPIs and metrics on training outcomes</li><li>Content curation: Organizing and structuring information to ensure content remains accurate, consistent, and up to date.</li><li>Strategy &amp; Analysis: Partner with the GCC HQ team to develop and enhance knowledge management and training strategies aligned with business goals, ensuring measurable impact and continuous improvement of all initiatives</li><li>Knowledge Management: Build and maintain systems to capture, organize, and share the organization’s knowledge assets — including knowledge bases and digital content — to support both advisors and consumers.</li><li>Continuous Improvement: Foster collaboration among markets and vendors by encouraging knowledge sharing and connection. Partner with the Global Consumer Care team to identify opportunities and translate them into actionable initiatives that enhance training and knowledge effectiveness.</li><li>Training &amp; Knowledge Champion: Prepare and deliver presentations on training and knowledge management initiatives to senior stakeholders and HQ leadership.</li><li>Travel: Travel within the Western European region to support local markets and operational partners, with occasional visits to JTI Headquarters in Geneva, Switzerland, and other hubs as required.</li></ul>&nbsp;&nbsp;Requirements:&nbsp;<ul><li>Degree in Management, Business Administration, Marketing, or related field</li><li>Minimum 5+ years’ experience as a Consumer Care Training Manager / Knowledge Manager/Contact Center Manager or in a similar leadership role</li><li>Solid understanding of all aspects of Consumer Care operations in a multi-hub, outsourced environment</li><li>FMCG and/or Consumer Goods industry experience strongly preferred; tobacco and RRP category knowledge is a plus</li><li>Excellent organizational skills with the ability to manage and prioritize multiple initiatives simultaneously</li><li>Strong understanding of the latest training and knowledge management best practices, including techniques and technology landscape</li><li>Deep understanding of change management practices and techniques</li><li>Excellent influencing skills and experience of working with vendors and partners in the training/knowledge management area</li><li>Exceptional communication and collaboration skills, both one-on-one and in group settings, across all functions and levels of the organization</li><li>Proven ability to multi-task, adapt, and perform under pressure</li><li>Proficient in MS Office and consumer care systems/platforms (e.g., ServiceNow)</li><li>Fluent English (written and spoken); additional languages are an advantage</li></ul>&nbsp;&nbsp;What to expect:&nbsp;&nbsp;Expect growth opportunities, training, good compensation package, social security package. For more details on local policies, speak with the Talent Advisor.

Regional Consumer Care Manager Knowledge and Training (Western Europe)

As a&nbsp;Contact Center Agent,&nbsp;you will be responsible for:<ul><li>Answer inbound and outbound calls in a timely and friendly manner</li><li>Manage the incoming chat</li><li>Identify customers needs, clarify information, provide solutions and manage complaints</li><li>Manage and process customers’ requests in collaboration with other departments</li><li>Collect lead for prospective/existing customers</li><li>Manage the emails and check of supporting documents</li></ul>Knowledge, Skills &amp; Experience<ul><li>Lyceum, IEK, BSc degree</li><li>Previous experience in insurance industry/ customer support role/customer service or equivalent</li><li>Computer use competency (MS Office/ CRM system)</li><li>Excellent knowledge of English language</li><li>Certification (level A) for the provision of insurance advisory services will be considered a plus</li><li>Strong communication, negotiation and interpersonal skills</li><li>Customer focus and adaptability to different personality types</li><li>Flexibility and adaptability in performing additional tasks where needed</li></ul>What we offerOur goal is to attract the best of the best and to ensure that our people enjoy their work environment. Thus, we offer our employees a variety of benefits:<ul><li>The opportunity to work in a leading multinational insurance company with prominent positioning in the local market</li><li>Continuous training and development opportunities</li></ul>

Contact Center Agent

💼 Your everyday work-life&nbsp;<ul><li>Report to Warehouse Operations Network Director and be responsible for leading and coordinating a workforce of ~100 people, including internal employees and 3rd party resources</li><li>Direct and indirect people management in a multi-shift, high-volume warehouse environment work with management teams to observe disciplinary issues, attendance and performance of direct reports</li><li>Maintain high customer satisfaction levels through excellence in dispatching, identifying, receiving and ensuring quality of products</li><li>Active involvement in the upcoming SAP EWM implementation, acting as a key operational stakeholder</li><li>Collaboration with central supply chain, planning, customer service, IT and external partners</li><li>Act as primary escalation point for warehouse operational issues and-user adoption</li><li>Measure and address the effectiveness of employee performance and warehousing activities</li><li>Identify operations needing development and institute innovations to adjust current work practices and procedures</li><li>Ensure full compliance with H&amp;S legislation, internal policies and ISO standards</li></ul>&nbsp;🚀 As an ideal fit, you should have<ul><li>Bachelor’s in Supply Chain Management, Business Administration, or Logistics</li><li>Academic background in STEM fields (Engineering, Mathematics, Operations Research or related disciplines) is a plus, supporting data-driven decision making and process optimization&nbsp;</li><li>Established warehouse supervisory expertise</li><li>Understanding of WMS &amp; SAP software</li><li>Knowledge of conventional management and warehousing fundamentals&nbsp;</li><li>Strong people leadership skills, with the ability to inspire teams through change and operational complexity</li><li>Excellent interpersonal and communication abilities</li></ul>&nbsp;💎 What we offer&nbsp;<ul><li>Continuous training in new technologies and tools</li><li>Career development and growth opportunities</li><li>Competitive bonus scheme, performance-based</li><li>Group health/medical insurance package</li><li>Internal wellbeing initiatives&nbsp;</li></ul>&nbsp;⭐ Join&nbsp;#teamKotsovolos and find an environment that promotes new technologies, loves to evolve, embraces diversity and stands next to society.&nbsp;

Distribution Center Supervisor

Based in Athens, Greece, the successful candidate will be managing client calls, providing accurate information about the clinic’s services, and actively promoting solutions to secure client engagement and sales.Key activities and responsibilities of this role include:<ul><li>Handling inbound and outbound calls, presenting, promoting and selling the clinic’s products, services and solutions</li><li>Assessing client needs and providing accurate assistance and information tailored to their requirements</li><li>Accurately logging all client interactions and maintaining up-to-date records in the CRM system</li><li>Building trust and rapport with potential clients to encourage loyalty and long-term relationships</li><li>Delivering exceptional customer service in a professional and courteous manner</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree</li><li>1–2 years of experience in a call center or customer support role</li><li>Knowledge of Microsoft Office suite (Word, Excel)</li><li>Familiarity with ERP or CRM software is highly desirable</li><li>Fluent in Greek and proficient in English, both written and verbal</li></ul>&nbsp;Core competencies of a successful candidate:<ul><li>Strong communication and persuasion skills, with the ability to build trust and engage clients over the phone</li><li>Service-oriented mindset with excellent problem-solving abilities</li><li>Positive and professional attitude, thriving in a fast-paced environment</li><li>Highly organized with the ability to manage tasks independently or as part of a collaborative team</li></ul>

Call Center Sales Agent int-0258

You will handle direct communication with customers, insurance agents, and bank employees, resolving all issues related to health claims efficiently and empathetically.Your day-to-day:<ul><li>Handle inbound and outbound communication with customers regarding claims and policy coverages</li><li>Support insurance agents and bank employees with claim status and coverage inquiries</li><li>Follow up on unresolved customer requests and pending documentation (from MedNet or internal departments) to accelerate claim processing</li><li>Produce reports on incoming business flow and client communication outcomes</li><li>Provide feedback to the sales network based on customer interactions</li><li>Propose solutions and aim for high first-call resolution rates</li><li>Manage incoming written communication from customers</li><li>Support the complaints department by providing feedback on incoming cases</li><li>Handle communication for EB claims (for the part managed in-house for the Piraeus Bank group policy)</li><li>Track claims cycle time and monitor relevant KPIs</li></ul>Qualifications:<ul><li>Previous experience within customer service at least 3-5 years (e.g. call center representative, customer service desk, phone sales)&nbsp;</li><li>Previous experience related to claims area &nbsp;</li><li>Very good knowledge of the products and existing processes &nbsp;</li><li>Very good knowledge of English, both verbal and written&nbsp;</li><li>Computer literacy &nbsp;</li><li>University degree preferably in Insurance or Nursing &nbsp;</li><li>Strong interest in medical information and risk management&nbsp;</li><li>Knowledge of Medical Conditions.</li></ul>Personal Profile:<ul><li>Excellent communication and interpersonal skills</li><li>Positive attitude and customer-centric mindset</li><li>Strong conflict resolution and argument-handling capabilities</li><li>Attention to detail and fast learning ability</li><li>Comfortable working under pressure and in a fast-paced, multitasking environment</li><li>Effective oral and written interaction with customers and Sales Network</li><li>Flexibility to work in shifts</li><li>Proactive in proposing alternatives and solutions</li></ul>What we offer:<ul><li>Extensive training opportunities - on-demand and on-site options, webinars, seminars, and fully covered certifications.</li><li>Partnership with multiple educational institutions across Greece for advanced education, with tuition support.</li><li>Comprehensive Health Insurance that keeps you safe, with peace of mind and financial protection in times of need.</li><li>Pension Scheme to secure your financial future and ensure you can plan confidently for the years ahead.</li><li>Well-being and work-life balance, including extra days off for medical emergencies, no medical note needed, and support for working parents.</li><li>Recognition and rewards for excellence, including bonuses and salary increases based on your contribution throughout the year.</li><li>Monthly meal allowance that can be used at supermarkets and cafeterias, including our own offices' cafeteria.</li><li>Recently renovated offices, central location, with easy access</li></ul>

Claims Support Center

We at&nbsp;Nova, a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for a dynamic IS/ Call Center Systems Specialist&nbsp;to be part of our Call Center Systems team.&nbsp;You have a challenging mission for:&nbsp;ensuring smooth operation, optimization, and high availability of ACD, IVR, dialer, and VoIP systems. You will handle advanced troubleshooting, implement upgrades, support security and capacity planning, and drive continuous improvements in call center technologies.What&nbsp;you will&nbsp;do:<ul><li>Manage and maintain call center systems (ACD, IVR, dialers, VoIP).</li><li>Perform system upgrades, patches, and configuration changes.</li><li>Monitor system performance and ensure high availability.</li><li>Provide second-level and third-level support for system-related issues.</li><li>Diagnose and resolve complex telephony and application problems.</li><li>Collaborate with vendors and internal teams for escalated issues.</li><li>Configure call routing, IVR menus, and agent profiles.</li><li>Optimize workflows and implement new technologies to improve efficiency.</li><li>Prepare technical documentation for internal use.</li><li>Generate performance reports and assist in capacity planning.</li><li>Help ensure compliance with data protection and security standards.</li><li>Support implementation of access controls.</li><li>Assist in planning and deploying new call center technologies.</li><li>Participate in testing and quality assurance for new implementations.</li><li>Stay updated on emerging call center technologies.</li><li>Suggest improvements to enhance system reliability and efficiency.</li></ul>It would be great if you have:<ul><li>A University Degree in relevant field</li><li>3+ years of experience in a similar role</li><li>Previous experience in the telecommunications sector is appreciated</li><li>Basic Knowledge of Contact Center Platforms - Familiarity with tools like Genesys, Avaya, or Cisco (basic navigation and configuration).</li><li>Understanding of Telephony Concepts</li><li>Basic knowledge of VoIP principles, call routing, and queue management.</li><li>Basic knowledge of ASR and NLU technology</li><li>Reporting Basics - Generating standard performance reports (AHT, call volumes) using built-in tools.</li><li>Troubleshooting Fundamentals - Ability to identify and escalate system issues.</li><li>Streamlining workflows for efficiency and cost-effectiveness.</li><li>Ensuring adherence to regulatory standards and internal policies.</li><li>Good communication Skills, clear interaction with team members and vendors.</li><li>Ability to follow troubleshooting guides and escalate effectively.</li><li>Having the capacity to understand the impact of systems on customer experience.</li><li>Willingness to learn new systems and processes quickly.</li></ul>What will you get:<ul><li>Wellness programs to keep yourself fit.</li><li>Mobile voice and data to talk.</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp;for you, friends, family.</li><li>Flexy work from home to balance your life.</li><li>Private Insurance program to check up on your health.</li></ul>

IS/ Call Center Systems Specialist

SKY express is seeking an Operation Controller to ensure the smooth execution of the daily flight schedule through real-time monitoring, coordination and effective communication across all operational units.Responsibilities:<ul><li>Monitor aircraft movement and flight progress using OCC systems.</li><li>Communicate with Dispatchers, flight crew and ATC regarding operational updates.</li><li>Manage delays, diversions and cancellations, ensuring timely information flow.</li><li>Coordinate with ground handling, technical support regarding daily operations, aircraft changes and maintenance.</li><li>Record operational data, incidents and irregularities for reporting purposes.</li><li>Support emergency or technical situations by aligning required resources.</li></ul>Competencies: <ul><li>Strong coordination and communication skills.</li><li>Ability to make sound decisions under pressure.</li><li>High attention to detail and analytical mindset.</li><li>Effective multitasking in a dynamic environment.</li><li>Team player with strong sense of responsibility.</li><li>Able to work in 24/7 rotating shifts (including weekends &amp; bank holidays).</li></ul>Requirements: <ul><li>&nbsp;Studies in Aviation, Transport or related field preferred.</li><li>Previous experience in OCC, Flight Dispatch or similar aviation operations is an asset.</li><li>Fluency in English (spoken and written).</li><li>Proficient in IT (MS Office).</li></ul>Why Join Us?: <ul><li>Competitive Salary &amp; Allowances.</li><li>Continuous Training &amp; Professional Development.</li><li>Travel benefits on SKY express flights (extended to first-degree family members).</li><li>Join an airline with a strong commitment to safety, reliability, and operational excellence.</li><li>A supportive and collaborative work culture that values innovation and safety.</li></ul>

Operations Control Center (OCC) Officer

SKY express is looking for a Flight Dispatcher to support the safe, efficient and compliant execution of all flights. The role includes flight planning, real-time monitoring and coordination with internal and external stakeholders.Responsibilities:<ul><li>Prepare and file flight plans, fuel calculations and route assessments based on weather and airspace conditions.</li><li>Ensure compliance with ICAO/EASA regulations and operational procedures.</li><li>Monitor flights in real time and coordinate with flight crew for any required adjustments.</li><li>Manage operational disruptions (weather deviations, CTOT, delays, technical issues).</li><li>Coordinate with ATC, ground services and OCC teams for safe and efficient operations.</li><li>Prepare post-flight reports and support continuous improvement processes.</li></ul>Competencies: <ul><li>Strong analytical and problem-solving ability.</li><li>Excellent communication and decision-making skills.</li><li>Ability to work effectively under pressure and multitask.</li><li>High attention to detail and strong situational awareness.</li><li>Team-oriented with a safety-first mindset.</li><li>Able to work in 24/7 rotating shifts (including weekends &amp; bank holidays)</li></ul>Requirements: <ul><li>Studies in Flight Dispatch, Aviation, Transport or related field preferred.</li><li>2+ years previous experience in OCC, Flight Dispatch or similar aviation operations.</li><li>Valid Flight Dispatcher License will be considered as an asset.</li><li>Fluency in English (spoken and written).</li><li>Proficient in IT (MS Office).</li></ul>Why Join Us?: <ul><li>Competitive Salary &amp; Allowances.</li><li>Continuous Training &amp; Professional Development.</li><li>Travel benefits on SKY express flights (extended to first-degree family members).</li><li>Join an airline with a strong commitment to safety, reliability, and operational excellence.</li><li>A supportive and collaborative work culture that values innovation and safety.</li></ul>

Flight Dispatcher- Operations Control Center

We are currently looking for professional and customer-focused&nbsp;Call Center Agents&nbsp;to join our dynamic team at SKY express in Athens. As a Call Center Agent, you will serve as the first point of contact for our passengers, handling flight bookings and travel-related inquiries, to ensure a positive customer experience and uphold our brand’s commitment to excellent customer service.<hr>Responsibilities: <ul><li>Address customer needs and requests through inbound calls and emails.</li><li>Process bookings, issue tickets, and manage reservation changes.</li><li>Provide accurate and timely information to passengers and airport teams.</li><li>Handle requests and complaints with a customer-first mindset.</li></ul><hr>Competences: <ul><li>Customer oriented with strong communication (verbal and written) and negotiations skills.</li><li>Excellent problem-solving skills with a calm and empathetic approach.</li><li>Able to work under pressure and multitask in a dynamic environment.</li><li>Team player with a result-driven mindset and attention to detail.</li><li>Willingness to learn and grow within the role.</li></ul><hr>Requirements: <ul><li>Bachelor’s degree.</li><li>Previous working experience in a Customer Service or Call Center will be considered an asset.</li><li>Fluency in English (written and spoken). Multilingual ability (French and/or German, Italian language) are a plus.</li><li>IT literate (excellent knowledge of MS Office).</li><li>Flexibility to work in rotating shifts.</li></ul><hr>Why Join Us?<ul><li>Competitive Salary &amp; Allowances.</li><li>Ongoing Training &amp; Professional Development.</li><li>Travel benefits on SKY express flights (including a’ grade family members).</li><li>Join an airline with a strong commitment to safety, reliability, and operational excellence.</li><li>A supportive and collaborative work culture that values innovation and safety.</li></ul><hr>About SKY express:SKY express&nbsp;is a rapidly growing airline, enhancing connectivity across its expanding network. As Greece’s leading carrier for domestic travel, it serves 33 destinations nationwide. Additionally, its international footprint continues to grow, now covering 26 destinations.The company has established significant partnerships with leading international carriers, further enhancing its global reach.The airline operates the youngest fleet in Greece, consisting of 29 brand-new aircrafts, including Airbus A321neo, Airbus A320neo, and ATR 72-600.In 2024, SKY express was honored with the&nbsp;Innovation Airline Award 2024&nbsp;for the second consecutive year by the European Regions Airline Association (ERA), highlighting its commitment to a sustainable future.As we continue to grow and innovate, we’re excited to welcome you to the SKY express family.<hr>Join us on this remarkable journey!

Call Center Agent (Athens based)

Intellectica&nbsp;is recruiting a data-oriented&nbsp;Warehouse Manager&nbsp;on behalf of a leading Supply Chain and Logistics company. Based in Aspopyrgos, Greece and reporting to the Operations Director, the successful candidate will be responsible for overseeing day-to-day operations across assigned facilities, leading teams, and ensuring alignment with business goals, safety standards, and customer expectations.&nbsp;Key activities and responsibilities of this role include:&nbsp;Managing the daily functions of multiple Distribution Centers, including storage layout, inventory control, order processing, dispatch, and coordination of all staff, supervisors, and shift leads<ul><li>Supervising cleanliness, proper equipment usage, infrastructure protection, and enforcement of workplace safety protocols for employees and visitors</li><li>Planning personnel resources, approving supply requisitions, monitoring cost-efficiency, and ensuring budget adherence to optimize operational productivity</li><li>Ensuring adherence to regulatory frameworks and internal SOPs, including health &amp; safety, food safety, and environmental standards, while overseeing audits, risk management plans, and KPI performance</li><li>Collaborating with internal teams and clients to manage order and inbound flows, resolve issues via ticketing systems, oversee reporting timelines, and monitor service quality and customer satisfaction</li><li>Leading staff evaluations, organizing training for internal and subcontracted teams, managing leave schedules, and fostering a performance-driven and team-oriented culture</li><li>Driving process improvements, managing inventory counts, supporting new warehouse layout proposals, and overseeing value-added projects such as repackaging and relabeling</li><li>Any other work that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field</li><li>At least 5 years of experience in a similar warehouse or distribution center leadership role</li><li>Proficiency with Microsoft Office Suite</li><li>Exposure to Warehouse Management Systems (WMS), ERP systems and other digital tools is considered a strong plus</li><li>Solid understanding of workplace Health &amp; Safety standards and compliance practices</li><li>Fluent in Greek and proficient in English</li></ul>&nbsp;Core competencies of a successful candidate:<ul><li>Strong organizational and planning skills with a methodical approach to problem-solving</li><li>Proven leadership capabilities with the ability to manage teams, delegate effectively, and inspire performance</li><li>Strong sense of accountability, teamwork, and collaboration</li><li>Excellent communication skills and ability to manage cross-functional relationships</li></ul>The company offers:<ul><li>Competitive salary</li><li>Private health insurance program</li><li>Friendly and dynamic working environment</li><li>Opportunities for career advancement and growth</li></ul>

Warehouse Manager int-0360

We’re looking for an experienced, execution-driven Operations Excellence Director to own the end-to-end excellence agenda for Service Operations. You will set the multi-year roadmap and lead cross-functional execution across cost &amp; policy governance (refunds/compensation), fraud strategy, process and automation, experience analytics, data infrastructure &amp; insights, and workforce/BPO partnership strategy—improving customer/vendor/rider experience while protecting unit economics and reducing operational risk.What you’ll be doing Business Processes &amp; Automations<ul><li>Own Service Ops process excellence: end-to-end SOPs, escalation frameworks, quality loops, and process documentation standards.</li><li>Manage the tools, systems, and integrations used by Service Ops, ensuring they are effective, scalable, and reliable.</li><li>Own Help Center flows and self-serve process optimization in partnership with Product/UX/Content.</li><li>Lead automation initiatives (workflow, routing, templates/macros, AI/assist tooling where relevant) with clear ROI.</li></ul>Experience Analytics<ul><li>Lead analysis of user, vendor, and rider experience, identifying pain points and translating insights into prioritized initiatives.</li><li>Drive cross-functional programs (Ops, Product, Commercial, CX, Logistics) to improve experience and reduce contacts.</li><li>Build a clear voice-of-customer / voice-of-operations mechanism (themes, root causes, decision logs).</li></ul>Fraud Management<ul><li>Own and continuously optimize compensation and refund policies, including governance, thresholds, approvals, and auditability.</li><li>Manage the Service Ops P&amp;L levers linked to refunds/compensation (e.g., incidence reduction, partner chargebacks/recoveries, adherence gaps).</li><li>Define and execute the fraud strategy: detect, prevent, investigate, and close policy/tool gaps that enable abuse.</li><li>Partner closely with Legal, Risk, Finance, Product, and Ops to ensure policies are fair, compliant, and economically sound.</li></ul>Service Operations Data &amp; Analytics<ul><li>Own the Service Ops data infrastructure and reporting layer: dashboards, pipelines, metric definitions, and business logic governance.</li><li>Ensure data is trusted and usable (single source of truth, consistent KPIs, strong QA and documentation).</li><li>Provide insights and decision support for Service Ops leadership, including forecasting inputs, efficiency deep-dives, and performance narratives.</li></ul>Workforce &amp; BPO Partnerships Strategy<ul><li>Own the in-house vs BPO split strategy and the operating model behind it.</li><li>Lead BPO vendor performance management, contract renewals, pricing negotiations, onboarding of new vendors (incl. procurement process), and regular BPO business reviews.</li><li>Ensure BPOs operate as a seamless extension of in-house teams (SOPs, quality standards, coaching, governance, escalation, knowledge management).</li></ul>Leadership &amp; people management<ul><li>Lead multiple teams through managers, building a high-performing culture with strong accountability.</li><li>Set clear priorities, operating rhythms (QBRs/MBRs), and performance standards across all sub-pillars.</li><li>Develop talent: succession planning, capability building (analytics, process excellence, vendor management, fraud/risk), and strong stakeholder presence.</li></ul> What you need to be successful <ul><li>10+ years in Operations Excellence / Service Operations / Process Excellence / Strategy &amp; Ops (high-volume environments preferred).</li><li>Proven ownership of cost levers: refunds/compensation governance, leakage reduction, productivity, savings delivery.</li><li>Strong process excellence toolkit: SOP governance, process redesign, continuous improvement methods.</li><li>Tooling &amp; automation: systems ownership, integrations, Help Center/self-serve optimization.</li><li>Data &amp; analytics fluency: KPI design, dashboard requirements, metric governance, data quality.</li><li>BPO/vendor management: pricing/commercials, SLAs, QBRs, onboarding, negotiations.</li><li>Strong Microsoft Office skills (Excel, PowerPoint, Outlook).</li><li>Exceptional communication (written, verbal, presentations).</li><li>Strategic prioritization and structured problem-solving; strong judgment and ownership.</li><li>Senior stakeholder influence and cross-functional leadership.</li><li>People leadership: coaching, accountability, talent development.</li><li>Comfort with ambiguity and fast-paced, scaling environments; collaborative and hands-on.</li></ul>Nice to have<ul><li>Project Management certification, such as Prince PMI 2.</li><li>Fraud/risk program exposure in a digital marketplace environment.</li><li>Experience with Help Center / self-serve strategy and contact-deflection programs.</li><li>Familiarity with modern CX tooling ecosystems (CRM/ticketing, QA, knowledge base, workforce tools, BI stack).</li></ul>

Operations Excellence Director

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.DescriptionWe are looking for an enthusiastic Team Leader for one of our clients. Join our team of #GameChangers in Athens and bring out your communication skills in German.Why join usAre you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your communication skills in German.What we offer:<ul><li>Indefinite contract</li><li>Competitive remuneration package (14 Salaries/year)</li><li>Achievable monthly performance bonus</li><li>Daily meal voucher in Up Hellas Mastercard</li><li>Private health insurance + Dental Care</li><li>Opportunities for international Career through Concentrix International Mobility program</li><li>Employee events</li><li>Free gym, well-being activities, and a rooftop cinema with Acropolis views</li></ul>What you’ll be doing:Essential Functions/Core Responsibilities<ul><li>Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.</li><li>Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.</li><li>Identify performance-related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment.</li><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations.</li><li>This is a client-facing role, maintaining close communication to ensure alignment on deliverables and expectations.</li><li>Regularly present results and progress to clients, ensuring transparency and ongoing collaboration.</li><li>Communicate expectations to employees and provide timely updates.</li><li>Provide subject matter expertise in handling escalated customer calls as needed.</li><li>Conduct team meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.</li><li>Stay current on internal work processes, policies, and procedures. Attend required manager development training.</li><li>Promote the Concentrix values through both behavior and attitude, including being an advocate for team members.</li></ul>Candidate Profile<ul><li>Team Leader experience is required.</li><li>BPO or contact center experience is an advantage.</li><li>Fintech experience would be considered an advantage.</li><li>Highly motivated individual with skills to develop and coach team members to achieve performance expectations.</li><li>Work well under pressure and follow through on items to completion.</li><li>Strong communication skills, both written and verbal.</li><li>Ability to lead a team in multi-tasking, prioritization, and meeting timelines on deliverables.</li><li>Ability to mentor, coach, and provide direction to a team of employees.</li><li>Willingness to work a flexible schedule.</li><li>German (C1) and English (B2) proficiency.</li></ul>

Team Leader with German

We are the market leader in the field of Electrical Equipment and we have specialized Lighting, Photovoltaic, Industrial Equipment and Building Solutions departments as well as two states of Electrical Panel Production Plants. The combination of high quality products, well trained personnel as well as an organized and flexible organizational structure allow us to be our customer’s top choice and we make sure that only the best work with us.&nbsp; We select and create competent executives and their exceptional performance allows us to make the most of any opportunity that arises. We continuously invest in our people by creating a very dynamic, high – professional and innovating environment that embraces work ethic, teamwork, passion &amp; great results and provides to our employees special learning experiences that foster their personal and professional development.About the role:We are looking for a passionate and motivated professional to join our team as a Supply Chain Systems Associate. The ideal candidate will support the efficient operation of our Distribution Center and Supply Chain Systems, ensuring high standards and timely delivery.Key Responsibilities:<ul><li>Oversee daily operations of the central Distribution Center, ensuring all tasks are completed on time and meet required standards.</li><li>Maintain clear communication with the Warehouse Supervisor to guarantee timely completion of tasks.</li><li>Provide first-level support for the Warehouse Management System (WMS) and troubleshoot any issues.</li><li>Monitor Key Performance Indicators (KPIs) and assist in achieving operational targets.</li><li>Propose and implement solutions for the optimal operation of systems, aiming to improve service efficiency for both internal stakeholders and end customers.</li><li>Actively participate and provide support in ongoing projects and initiatives.</li></ul>Required Qualifications:<ul><li>Bachelor’s degree in Supply Chain/Logistics, Finance, Business Administration, or a related field</li><li>Familiarity with logistics software and inventory management systems (Familiarity with SAP is a plus)</li><li>Excellent command of MS Office applications</li><li>Strong verbal and written communication skills both in English and Greek</li><li>Results-driven with strong problem-solving skills</li><li>Interpersonal, coordination, and collaboration abilities</li><li>Experience in a similar role will be considered as an asset</li></ul>What we offer:<ul><li>Competitive remuneration package &amp; extra benefits</li><li>Dynamic, prestigious and highly distinguished working environment (Best workplace award in Greece for 11 years)</li><li>Among top industries in international market trends</li><li>Multiple learning &amp; career opportunities</li></ul>

Supply Chain Systems Associate

Stakeholder Collaboration: Work closely with the FP&amp;A team and key business partners to collect financial data and provide strategic financial insights.Financial Reporting: Support the month-end close process by reviewing cost classifications and proactively addressing any discrepancies or corrections.Management Accounts: Prepare and deliver timely, accurate management reports, including P&amp;L, Balance Sheet, and Cash Flow statements, at both entity and group levels.Ad-hoc Analysis: Provide detailed financial analysis and customized reports to support strategic business decisions and ad-hoc requests.Data Governance: Maintain and manage the Group chart of accounts, cost centers, and reporting structures, ensuring compliance with internal policies and documentation standards.Process Improvement: Lead or contribute to finance transformation initiatives aimed at enhancing process efficiency, automation, and overall performance.What will you bring?Finance/Accounting BSc within Accounting or Finance or Business administration and relevant Professional Qualification&nbsp;(e.g., CIMA, ACCA, CPA).3-5 years of experience in management accounting or a similar role or in Big 4.Strong Analytical/Accounting skills are required.IESOEL, ACCA will be considered a strong asset.Excellent Communication is required (Greek and English). Spanish would be considered a strong asset.Advanced computer skills in MS Office and accounting software (preferably Entersoft).What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.Grow&nbsp;Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration packagePrivate health insuranceFlexible working model

Management Accountant Specialist

Reporting to the Talent Acquisition Manager for South East and South Eastern Europe Cluster, you will be responsible for providing TA expertise and value by attracting, sourcing and selecting the best talents for current and future business needs, while ensuring the best candidate and hiring manager experience.&nbsp;Key Accountabilities<ul><li>Lead Talent Acquisition, Employer Branding and Early Careers activities for Greece (Papastratos) and Cyprus (Philip Morris Cyprus)</li><li>Support the South East &amp; South Eastern Europe Cluster’s TA Strategy, being a senior member of the international team of TA experts covering a region of 11 markets and taking over team activities and cluster projects</li><li>Develop and implement effective attraction and recruiting strategies to acquire top talent in alignment with PMI’s strategic priorities in Greece and Cyprus</li><li>Utilize various sourcing methods, including job boards, social media, career events and talent pipelines, to identify and engage with potential candidates</li><li>Lead the assessment and selection process, conducting interviews and assessment centers, to ensure the acquisition of diverse talent with the required skills &amp; qualifications, potential and overall cultural fit</li><li>Partner with Hiring Managers and multiple stakeholders throughout the recruiting and selection process, acting as a trusted partner to eventually meet talent requirements and ensure a positive candidate and hiring manager experience</li><li>Closely collaborate with different Global Centers of Expertise (Candidate Lifecycle Experience, Talent Sourcing, Employer Branding &amp; Recruitment Marketing, Early Careers) to ensure alignment and deployment of the right mix of local strategies</li><li>Deliver end-to-end local Employer Branding initiatives and represent the company in conferences, career fairs and communities</li><li>Utilize AI-powered ATS, tools and dashboards to monitor talent acquisition metrics, assess the effectiveness of the process and make data-driven suggestions focused on continuous improvement</li></ul> Who you are<ul><li>Bachelor's Degree is required and a Master’s Degree in Human Resources Management will be considered a plus</li><li>4+ years of Talent Acquisition experience, preferably within a fast-paced multinational environment</li><li>Proven ability to identify and source high-caliber talent through multiple strategies and channels, including social media and other networking activities</li><li>Hands-on experience with HRMS, Applicant Tracking Systems and TA KPIs Dashboards. Experience with SAP Success Factors recruiting module will be considered a plus</li><li>Strong partnering skills with an ability to inspire trust and engage a range of stakeholders and candidates of all levels of seniority</li><li>Can-do attitude, very good problem solving and project management skills, being able to plan, prioritize and manage multiple tasks and projects in a timely and effective manner</li><li>Team player mentality, agility and growth mindset</li><li>Excellent communication and presentation skills, written and verbal, with proven professional experience using both English and Greek</li><li>Military obligations completed (if applicable)</li></ul>&nbsp;What’s in it for you<ul><li>Have the chance to manage your own projects</li><li>Seize the freedom to shape your future and ours. We’ll empower you to take risks, experiment and explore</li><li>Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong</li><li>Pursue your ambitions and develop your skills with a global business –our staggering size and scale provides endless opportunities to progress</li><li>Take pride in delivering our promise to society to deliver a smoke-free future</li></ul>

Senior Talent Acquisition Specialist - Greece and Cyprus

UNISON is seeking a Financial Analyst for its headquarters in Paiania, Attica.Reports to: Finance Manager&nbsp;Job Responsibilities<ul><li>Participating in the preparation of monthly management accounts and year-end financial reports</li><li>Monitoring monthly results versus budgeted, analysis and interpretation of deviations at country and customer level</li><li>Participating in the preparation of annual budget and monthly financial forecasts</li><li>Maintaining, analyzing, updating and following up of the cost centers</li><li>Working closely with the operations team to support in all aspects of financial reporting and analysis</li><li>Developing regular and ad hoc financial reports</li><li>Performing financial analysis and making suggestions to improve performance, where appropriate</li></ul>&nbsp;Qualifications<ul><li>Bachelor's degree in finance, accounting, or related field</li><li>Maximum 3 years of experience in financial reporting and analysis</li><li>Advanced MS Office and Data Analysis skills</li><li>Ability to communicate effectively across all levels</li><li>Knowledge of accounting standards and regulations</li><li>Excellent knowledge of English and Greek language</li></ul>&nbsp;Skills<ul><li>Excellent presentation, reporting and communication skills</li><li>Strong analytical thinking and problem-solving skills</li><li>Ability to work under own initiative</li><li>Team player</li><li>Time management and prioritization skills</li><li>Analytical and numerical skills</li></ul>&nbsp;UNISON is an equal opportunity employer and welcomes diverse perspectives that strengthen our team.

Financial Analyst

Intellectica is recruiting a&nbsp;UI/UX Designer&nbsp;on behalf of its client, a fast-scaling&nbsp;technology&nbsp;and digital solutions company serving high-profile clients in the&nbsp;media sector. With a long-term strategic vision and strong leadership at the helm, the company is building a team of expert technologists and digital specialists to support media organisations in transforming their audience engagement, search visibility, and content performance through cutting-edge technology and data-driven marketing. Based in Athens, Greece, working in a hybrid work model and reporting directly to the Head of Design, the ideal candidate will play a key role in shaping intuitive, visually compelling, and user-centered digital products.Key activities and responsibilities of this role include:<ul><li>Lead and contribute to all phases of the design process, from user research to final UI design</li><li>Conduct user research and usability testing to gather actionable insights and validate design decisions</li><li>Develop user personas, information architecture, user flows, wireframes, and prototypes that translate complex requirements into intuitive user experiences</li><li>Design and maintain high-quality visuals that align with brand guidelines and ensure consistency across platforms</li><li>Create and evolve design systems that support scalability and efficiency across projects</li><li>Ensure designs adhere to responsive design principles, mobile app design standards, and accessibility best practices</li><li>Collaborate closely with cross-functional teams, including developers, project managers, and content creators, to deliver seamless digital products</li><li>Stay current with industry trends and emerging technologies to continuously elevate design solutions</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Design or a related field.</li><li>Proven experience in UI/UX design, ideally within a digital agency or media environment</li><li>Strong understanding of user-centered design principles and usability best practices</li><li>Demonstrated experience conducting user research and usability testing</li><li>Excellent&nbsp;visual design skills&nbsp;with a solid grasp of color theory, typography, and layout principles</li><li>Proven ability to create and manage design systems while ensuring media visuals and brand consistency</li><li>Familiarity with responsive design, mobile app design guidelines, and accessibility design specifications and best practices</li><li>Hands-on expertise with industry-standard tools, including&nbsp;Adobe Creative Suite and Figma</li><li>Strong portfolio showcasing end-to-end design work across web and mobile platforms</li><li>Fluency in Greek and proficiency in English, both written and spoken</li></ul>Core competencies of a successful candidate:<ul><li>Creative and detail-oriented</li><li>Excellent problem-solving mindset</li><li>Collaborative team player</li><li>Flexible and adaptable</li><li>Passion for user-centric design</li></ul>

UI/UX Designer int-0372

The Junior Technical Operations Center (TOC) Engineer acts as a single point of contact for the assessment, prioritization, escalation and resolution of incidents related to corporate and gaming/betting infrastructure. &nbsp;Your day to day will include:<ul><li>BSc in Computer Science, Information Technology, or a related field</li><li>Monitoring the daily performance and functionality of Corporate and Gaming/Betting infrastructure and responding to service failures by implementing the prescribed resolution steps</li><li>Addressing tickets submitted by Opap's corporate operations related to technical issues with hardware devices and platforms, and managing prioritization, evaluation and resolution in accordance with stablished processes and procedures</li><li>Handling technical issues reported via the OPAP Services Portal, collaborating with OPAP Technology vendors to resolve problems concerning gaming and betting application as well as communication circuits</li><li>Escalating incidents and problems as necessary, supporting investigations to minimize incident duration, tracking resolution progress, and providing updates and clarifications &nbsp; to end users regarding the procedure followed&nbsp;</li><li>Maintaining comprehensive documentation and incident reports, detailing the nature of problems and steps taken to resolve them in order to inform improved strategies for preventing future incidents</li><li>Executing User Access Management processes, including overseeing access provisioning and deprovisioning, and gathering relevant data as evidence to support responses to audit inquiries</li><li>Becoming proficient with basic Linux commands and assisting in the review and enhancement of automation scripts to improve operational efficiency.&nbsp;&nbsp;</li></ul> &nbsp; What you need to succeed:&nbsp;<ul><li>2+ years of experience in customer support, preferably in a technical or Network/Technology Operations Center environment &nbsp;</li><li>Help desk exposure in the provision within a corporate environment</li><li>Knowledge of the practices, processes and general standards of the end-user technical support</li><li>Familiarity with ticketing systems and/or monitoring tools</li><li>Ability to comprehend and retain technical information and to clearly translate technical issues in simple non-technical terms&nbsp;</li><li>Strong customer service culture&nbsp;</li><li>Effective communication and team player&nbsp;</li><li>Excellent organizational and prioritization skills&nbsp;</li><li>Achievement orientation</li><li>Availability to work on shifts 24/7/52&nbsp;</li></ul>&nbsp;&nbsp;What’s in it for you?<ul><li>An award-winning working environment 🚀</li><li>State of the art facilities including gym &amp; restaurant 🏢</li><li>Hybrid working model 💻</li><li>Competitive salary package and bonus scheme 💸</li><li>Health insurance coverage &amp; Pension Plan 🙏</li><li>Monthly food allowance 🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy 🎓</li><li>Internal Career Opportunities 💼</li><li>Well-Being Activities 💪</li></ul> OPAP Group is an equal opportunity employer

Junior Technical Operations Engineer (3761)

Η ΤΕΧΝΟΜΑΤ Α.Ε. είναι μία ταχύτατα αναπτυσσόμενη εταιρεία εμπορίας ηλεκτρολογικού και βιομηχανικού υλικού με επιτυχημένη πορεία ήδη 30 ετών και πανελλαδικό δίκτυο 18 καταστημάτων που συνεχώς επεκτείνεται.Είμαστε μία ομάδα με πάθος, αφοσίωση και όραμα. Θέλουμε οι άνθρωποί μας να βρίσκονται σε ένα εργασιακό περιβάλλον που να&nbsp; εμπνέονται, να προοδεύουν και ο καθένας να απολαμβάνει πραγματικά αυτό που κάνει.Είσαι αυτό που ψάχνουμε!&nbsp;<ul><li>Έχεις ομαδικό πνεύμα, θετική διάθεση και ενθουσιασμό.</li><li>Θέλεις να μαθαίνεις&nbsp; και να εξελίσσεσαι.</li><li>Η εξαιρετική εξυπηρέτηση πελατών και το ήθος αποτελούν για εσένα βασικά επαγγελματικά χαρακτηριστικά.</li></ul>B2B Account ManagerΈλα στην ομάδα μας!&nbsp;Η ΤΕΧΝΟΜΑΤ αναζητά B2B Account Manager με σκοπό να ενταχθεί στην ομάδα του τμήματος Β2Β .Η θέση του B2B Account Manager επικεντρώνεται στη διαχείριση και ανάπτυξη των εμπορικών και επαγγελματικών σχέσεων με εταιρικούς πελάτες (Business to Business) ακολουθώντας την εκάστοτε εμπορική πολιτική και αποτελεί βασικό εκπρόσωπο της εταιρικής μας κουλτούρας.Αρμοδιότητες<ul><li>Ανάπτυξη και διαχείριση υφιστάμενου και νέου πελατολογίου.</li><li>Διερεύνηση αναγκών και διαμόρφωση εξατομικευμένων λύσεων προς τους πελάτες/συνεργάτες.</li><li>Διαχείριση εμπορικών συμφωνιών με πελάτες/συνεργάτες.</li><li>Ανάλυση της αγοράς και του ανταγωνισμού&nbsp;για την αναγνώριση ευκαιριών και την ανάπτυξη στρατηγικών πώλησης.</li><li>Επίλυση προβλημάτων στο αντικείμενο ευθύνης, παρέχοντας υψηλής ποιότητας εξυπηρέτηση στα πρότυπα της εταιρίας.</li><li>Χρήση των λειτουργικών συστημάτων της εταιρίας και καταχώρηση στο CRM όλων των απαιτούμενων&nbsp; δεδομένων.</li></ul>Απαραίτητα Προσόντα<ul><li>Απόφοιτοι ΤΕΙ/Τεχνικής Σχολής Ηλεκτρολογίας, Αυτοματισμού ή άλλης σχετικής κατευθύνσεως.&nbsp;</li><li>Ευχέρεια στη χρήση πληροφοριακών συστημάτων.</li><li>Γνώση της Αγγλικής γλώσσας.</li><li>Ομαδικό πνεύμα, πελατοκεντρική προσέγγιση και άριστες επικοινωνιακές δεξιότητες.</li><li>Θα εκτιμηθεί γνώση σε βιομηχανικό υλικό.</li></ul>Προσφέρουμε<ul><li>Ανταγωνιστικό πακέτο αποδοχών.</li><li>Συμμετοχή στο ετήσιο Bonus επίτευξης στόχων.</li><li>Εταιρικό αυτοκίνητο, κινητό και laptop.</li><li>Άριστες συνθήκες εργασίας σε ένα σύγχρονο και ευχάριστο περιβάλλον.</li><li>Προοπτικές εξέλιξης σε μία σταθερά αναπτυσσόμενη εταιρεία.</li><li>Συνεχής εκπαίδευση και ανάπτυξη μέσω του Technomat Education Center (TEC).</li></ul>Επικοινώνησε μαζί μας στο hr@technomat.gr για να δηλώσεις το ενδιαφέρον σου και να αποστείλεις το βιογραφικό σου.

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