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Are you passionate about building impactful communication strategies and using data to drive partner engagement and growth?We’re looking for a CRM Senior Specialist to join our Commercial team at efood and take ownership of our vendor-facing CRM strategy.In this role, you will design and execute CRM campaigns that engage, educate, and grow our vendor base, supporting key commercial objectives across the platform.&nbsp;What you’ll do:<ul><li>Own end-to-end CRM campaign management for vendor communications, from planning to execution and optimization.</li><li>Design and implement B2B lifecycle strategies, including onboarding, activation, engagement, retention, and reactivation of vendors.</li><li>Build and manage automated CRM journeys tailored to vendor behavior, lifecycle stage, and commercial needs.</li><li>Leverage multiple communication channels (e.g., email, push notifications, in-app messages, SMS) to deliver timely and relevant messaging to vendors.</li><li>Collaborate closely with Commercial, Sales, and Account Management teams to align CRM campaigns with business priorities and vendor needs.</li><li>Monitor and optimize campaign performance, including engagement rates, conversion, feature adoption, and revenue impact.</li><li>Design and execute A/B tests and segmentation strategies to improve communication effectiveness and personalization.</li><li>Ensure consistency, clarity, and relevance of messaging across all vendor touchpoints.</li><li>Stay up to date with CRM best practices, automation tools, and emerging technologies (including AI) to continuously improve workflows.</li></ul> What you need to be successful &nbsp;<ul><li>3–5 years of experience in CRM, lifecycle marketing, or campaign management, ideally in a B2B or marketplace environment.</li><li>Strong understanding of customer/vendor lifecycle management and engagement strategies.</li><li>Hands-on experience with CRM platforms and multichannel campaign execution.</li><li>Proven ability to build and optimize automated CRM journeys.</li><li>Strong analytical mindset with the ability to translate data into actionable insights.</li><li>Experience with segmentation, personalization, and A/B testing.</li><li>Advanced Excel skills and comfort working with large datasets.</li><li>Strong organizational skills and ability to manage multiple projects simultaneously.</li><li>Excellent communication and stakeholder management skills across cross-functional teams.</li></ul>&nbsp;Nice to have:<ul><li>Experience working in a two-sided marketplace (vendors &amp; users).</li><li>Basic knowledge of SQL, HTML/CSS, or CRM templating languages (e.g., Liquid).</li><li>Experience with vendor/product adoption campaigns or B2B engagement strategies.</li></ul> Who we are efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What's in it for you <ul><li>We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! 💰</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and safe! 🍎</li><li>We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered!</li><li>If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!</li><li>We are passionate about exploring, growing &amp; learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎</li><li>Saving for the future? We’ve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today! 💼</li><li>Free efood pro Subscription: Perks of the job! Enjoy a complimentary efood pro subscription for free deliveries and exclusive discounts on your favorite meals and groceries. 🍔&nbsp;</li><li>We support your growing family and we offer a childcare allowance for each individual child 🍼</li></ul>&nbsp;

Senior CRM Specialist

Οι Red&nbsp;Bull Student Marketeers αποτελούν μέρος του πιο δυναμικού και ενδιαφέροντος Brand και product ambassador προγράμματος. Κατανοούν τα χαρακτηριστικά του κοινού της Red&nbsp;Bull και είναι υπεύθυνοι για να καθοδηγήσουν την εικόνα του Brand και το επίπεδο γνώσης για το προϊόν στην Πανεπιστημιούπολη και στην περιοχή τους. Ο στόχος του προγράμματος Student Marketeer είναι να προσελκύσει νέους καταναλωτές, να ενθουσιάσει τους φοιτητές, να αυξήσει τις πωλήσεις και να διαχειριστεί το Brand της Red&nbsp;Bull στην Πανεπιστημιούπολη. Αυτό περιλαμβάνει την άμεση επαφή με τους καταναλωτές και τους πελάτες, προσκαλώντας τους σε δοκιμή προϊόντος, αλλά και την υποστήριξη εκδηλώσεων της Red&nbsp;Bull για να εξασφαλίσει μια αξέχαστη εμπειρία για τους καταναλωτές. Οι Student Marketeers, είναι άτομα που εκτιμούν την ευελιξία σε σχέση με το αυστηρό ωράριο 9 έως 5 ενώ θέλουν να εργαστούν σε ένα δημιουργικό εργασιακό περιβάλλον. <ul><li>ΓΙΝΕ BRAND AMBASSADOR ΤΟΥ ΠΡΟΪΟΝΤΟΣ</li><li> </li><li>Κάνε κομμάτι σου την προσωπικότητα του Brand και τις αξίες της εταιρείας, εκπροσωπώντας το με έναν premium τρόπο μέσα από την καθημερινή σου επαφή με πελάτες και καταναλωτές.</li><li>Μεγάλωσε το εύρος των καταναλωτών ενθαρρύνοντας τη δοκιμή και ενημερώνοντας για το προϊόν μέσω δειγματοδιανομής στους καταναλωτές στο σωστό μέρος, τη σωστή στιγμή - απαντώντας στις απορίες τους.</li><li>Χτίσε και υλοποίησε ένα πρωτοποριακό σχέδιο, το οποίο εμπλέκει τους φοιτητές και δίνει ζωή στο Brand, μέσα στο Πανεπιστήμιό σου.</li><li>Δημιούργησε ένα δυνατό δίκτυο, διατηρώντας και αναζητώντας καινούριες επαφές με σημαντικά πρόσωπα της περιοχής σου.</li><li>Αύξησε το brand engagement μέσα από τα Social Media σου με αυθεντικό περιεχόμενο.</li><li>Δούλεψε σε Red&nbsp;Bull events και υποστήριξε άλλα events, για να συμβάλεις σε μία αξέχαστη εμπειρία για τους καταναλωτές.</li><li>ΑΡΙΣΤΗ ΥΛΟΠΟΙΗΣΗ</li><li> </li><li>Υλοποίησε τη δουλειά σου με τον καλύτερο τρόπο και δείξε την αγάπη σου στη λεπτομέρεια σε όλα τα πεδία του ρόλου σου.</li><li>Μοιράσου ιδέες και συνεργάσου με την ομάδα μέσα από συχνή επικοινωνία, πρόσωπο με πρόσωπο ή και online.</li><li>Σχεδίασε και υπέβαλε τις δραστηριότητές σου μέσα από την ειδική online πλατφόρμα με συνέπεια και ακρίβεια.</li><li>Βοήθησε στην εξέλιξη των Red&nbsp;Bull media παρέχοντας πληροφορίες για νέες τάσεις και ευκαιρίες που αφορούν την περιοχή σου.</li><li>ΓΙΝΕ ΕΙΔΙΚΟΣ ΣΤΙΣ ΠΩΛΗΣΕΙΣ</li><li> </li><li>Χτίσε σχέσεις με τοπικούς επιχειρηματίες και εξασφάλισε ότι το Red&nbsp;Bull είναι διαθέσιμο, και ορατό.</li><li>Συνεργάσου με τις πωλήσεις και άνοιξε νέα σημεία διανομής για το Red&nbsp;Bull μέσα στο Πανεπιστήμιό σου, και γύρω από αυτό.</li><li>Χρησιμοποίησε τα κατάλληλα εργαλεία από τον κόσμο του Red&nbsp;Bull ώστε να μείνει το Red&nbsp;Bull στην κορυφή των σημείων πώλησης.</li><li>Εξασφάλισε τέλεια εκτέλεση στα καταστήματα, βάσει των καθορισμένων standards</li></ul> Η γνώση και η εμπειρία σουπου ταιριάζει περισσότερα σε αυτό το ρόλο:<ul><li> </li><li>1. Φοιτήτρια/Φοιτητής έως και στο 5ο εξάμηνο σπουδών σε πανεπιστήμιο στην Ελλάδα, στη περιοχή της Αθήνας</li><li> </li><li>2. Δίπλωμα Οδήγησης Κατηγορία Β’</li><li> </li><li>3. Ευέλικτο ωράριο εργασίας</li><li> </li><li>4. Τέλειες επικοινωνιακές δεξιότητες</li><li> </li><li>5. Χαρισματική, θετική, εξωστρεφή και γεμάτη ενέργεια προσωπικότητα</li><li> </li><li>6. Κοινωνικότητα, με δυνατότητα συναναστροφής με πλήθος ατόμων σε διαφορετικές περιστάσεις</li><li> </li><li>7. Γνώση της φοιτητικής ζωής, με αντίληψη του χώρου του Πανεπιστημίου και της ευρύτερης περιοχή, καθώς και των δράσεων που γίνονται τόσο στο παρασκήνιο όσο και σε άλλους δημοφιλείς χώρους</li><li> </li><li>8. Δημιουργικό και entrepreneur πνεύμα, με υψηλή αίσθηση ευθύνης και πρωτοβουλίας</li><li> </li><li>9. Ικανότητα ταυτόχρονης διαχείρισης ωραρίου μερικής απασχόλησης και σπουδών και διαθεσιμότητα απασχόλησης απογέυματα και σαββατοκύριακα</li><li> </li><li>10. Τάση και θέληση για μάθηση και εφαρμογή καινούριων δεξιοτήτων, με έμφαση σε marketing, διαπραγματεύσεις και πωλήσεις</li><li> </li><li>11. Σύνδεση με ομάδες και άτομα επιρροής στο Πανεπιστήμιο</li><li> </li><li>12. Πάθος για το προϊόν και το Brand της Red&nbsp;Bull</li><li> </li><li>Φοιτήτρια/Φοιτητής στο Πανεπιστήμιο</li><li>Άριστη γνώση Αγγλικών</li><li>Ταξίδια 0-10%</li></ul>ΕΛΑ ΣΤΗΝ ΟΜΑΔΑΈχεις αυτό που χρειάζεται;Στην αίτησή σου, θέλουμε να δούμε το χαρακτήρα σου - τι σε κάνει να ξεχωρίζεις και γιατί πιστεύεις πως η επόμενη ευκαιρία σου είναι εδώ μαζί μας.

Student Marketeer - Αθήνα

The role is focused on delivering successfully admissions operations and driving enrollment growth for designated academic areas. As part of Keele Greece U.L.E. commitment to offering a tailored and high-quality admissions process, the successful candidate will play a critical role in providing prospective students with expert guidance and personalized support.The role is primarily outward-facing, with a strong focus on promoting Keele Greece U.L.E. &nbsp;programmes. Successful candidate will take ownership of their assigned academic areas, actively engaging with prospective students while building meaningful connections and expanding outreach efforts, ensuring a seamless balance between specialized program promotion and comprehensive admissions support.Role Accountabilities:<ul><li>Serve as the expert representative for a designated academic program area, delivering detailed advice to prospective students and external stakeholders about program opportunities and career pathways.</li><li>Stay up-to-date on market trends related to the program area and apply insights to recruitment strategies.</li><li>Actively promote the assigned programmes to prospective students.</li><li>Cultivate and maintain relationships with key decision-makers to drive programme-specific enrollment growth.</li><li>Represent Keele Greece U.L.E. at education fairs, open days, workshops, seminars, and conferences held across Greece (as needed).</li><li>Utilize CRM tools and the&nbsp; Database to efficiently track and manage applicant information.</li><li>Track metrics such as inquiries, applications, admitted students, and enrollment rates, providing regular updates to the Campus Director &amp; Director of Commercial Strategy &amp; Operations.</li><li>Respond to general inquiries and contributing to broader enrollment initiatives.</li><li>Share insights and feedback on admissions trends and market opportunities with the admissions department to inform overall.</li><li>Any other duties relevant to Admissions as assigned by the Campus Director &amp; Director of Commercial Strategy &amp; Operations.</li></ul>&nbsp;RequirementsCritical Experience &amp; Qualifications:<ul><li>&nbsp;Bachelor and or a Master Degree in Business, Marketing, Public Relations, or a related field.</li><li>Μinimum of 3-5 years’ experience in admissions, sales, marketing, or business development, ideally within an educational context.</li><li>Proven ability to specialize in academic programs and promote them based on their relevance for academic and career development.</li><li>Outstanding written, verbal, and presentation skills in English &amp; Greek language.</li><li>Proven ability to establish and maintain strong connections with students, agents, industry professionals, and educators.</li><li>Ability to work in the evening hours (essential).</li><li>Military obligations fulfilled (for male candidates).</li></ul>BenefitsWhat we offer:<ul><li>Competitive compensation package according to candidate's profile.</li><li>Medical Plan.</li><li>A professional career in a highly cooperative business environment with exceptional working facilities.</li><li>Opportunity to explore, deep dive and make a difference into the amazing world of Higher Education.</li><li>Continuing training &amp; professional development opportunities.</li></ul>

Academic Advisor (Admissions Department)

INTERSPORT Athletics S.A., part of the FOURLIS Group, is a leading sports retailer in Southeast Europe, representing the INTERSPORT brand across Greece, Cyprus, Bulgaria, and Romania. Driven by innovation and a customer-first mindset, we create modern shopping experiences that connect sports, lifestyle, and technology.Currently, we are seeking a detail-oriented and tech-savvy eCommerce Administrator to join our dynamic team. The ideal candidate is passionate about e-commerce, highly organized, understands eCommerce best practices, and works collaboratively across teams.&nbsp;You will be responsible for maintaining all operations in our CMS platform, product listings, storefront updates, commercial pricing rules &amp; coupons, ensuring a smooth customer shopping experience, and supporting online sales performance.Essential Duties and Responsibilities:<ul><li>Manage and update product listings, descriptions, storefront updates, commercial pricing rules &amp; coupons across eCommerce platforms.</li><li>Monitor and optimize product categorization, metadata, and searchability for improved SEO and user experience.</li><li>Collaborate with other teams to launch promotions, banners, and campaigns on the website.</li><li>Maintain a clean and error-free website by regularly checking for broken links, outdated content, or incorrect product data.</li><li>Troubleshoot site and order issues, escalating to IT or development support when needed.</li><li>Analyze website performance metrics and assist in generating reports on sales, customer behavior, and conversion rates.</li><li>Coordinate with customer service teams to ensure timely and accurate delivery.</li><li>Stay current with eCommerce trends, tools, and platform updates.</li></ul>Qualifications:<ul><li>Experience in content and CMS platforms will be a plus</li><li>Basic understanding of SEO, HTML/CSS, Google Analytics, Search Console is a plus.</li><li>Fluency in written English</li><li>Good knowledge of Microsoft Office (especially Excel)</li><li>Excellent communication and interpersonal skills</li><li>Ability to work independently and as part of a team</li><li>Time management skills with ability to prioritize workload and meet deadlines</li><li>Proactive approach with a "can do" attitude.</li></ul>Perks &amp; Benefits:<ul><li>Competitive compensation package &amp; bonus scheme</li><li>Private medical insurance</li><li>Hybrid working model and flexibility to support a modern work-life balance</li><li>Continuous learning opportunities and career growth in a fast-growing retail environment</li><li>A collaborative, energetic, and inclusive culture where new ideas are encouraged</li><li>Employee discounts across all Fourlis Group brands: INTERSPORT, IKEA &amp; Foot Locker</li><li>The opportunity to work with passionate teams and contribute to exciting digital commerce projects</li></ul>&nbsp;Apply now and join a team that moves fast, thinks digitally, and shapes the future of sports retail.

E- Commerce Administrator GR-CY

The International Key Accounts Coordinator plays a central role within the Commercial Department, ensuring the seamless execution of all operational processes related to International Key Account Management. The position supports the International Key Accounts team by managing client requests, maintaining high-quality service standards, and contributing to the overall strength of the commercial relationship in a 360° approach.The role works closely with International Key Account Executives and the Head of International Key Accounts to deliver exceptional client experience and ensure operational excellence. &nbsp;Key Responsibilities:<ul><li>Client Support &amp; Relationship Management<ul><li>Respond promptly and professionally to all incoming calls and email requests.</li><li>Support holistically the International Key Accounts Executive</li><li>Manage and follow up on client requests end-to-end, ensuring timely and accurate resolution.</li><li>Build and maintain strong, professional relationships with key client contacts.</li><li>Handle and resolve client complaints efficiently while ensuring a positive customer experience.</li><li>Promote, support, and train clients via our corporate digital tools.</li><li>Coordinate with internal departments to ensure the smooth handling of client needs and issues.</li><li>Assist with the preparation and coordination of client meetings and events.</li><li>Log all client interactions in the CRM system, ensuring data accuracy and completeness.</li><li>Identify areas requiring escalation and ensure critical matters are addressed appropriately.</li></ul></li></ul><ul><li>Operational Excellence<ul><li>Prepare and send client proposals/RFPs within agreed timelines.</li><li>Ensure accurate and timely order entry in our internal systems.</li><li>Support the preparation and submission of annual client credit lines.</li><li>Maintain up-to-date sales and customer data in all relevant information systems.</li><li>File and organize all client-related documentation in line with company standards.</li><li>Adhere to company policies, communication guidelines, and brand standards.</li></ul></li></ul><ul><li>Monitoring &amp; Reporting<ul><li>Meet all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).</li><li>Support the generation and delivery of reports to clients with accuracy and within deadline.</li></ul></li></ul>Qualifications &amp; Skills:<ul><li>Previous experience in customer support, preferably in a B2B environment.</li><li>Strong customer service and communication skills across phone and email channels.</li><li>Fast and accurate typing skills.</li><li>Strong numerical ability and basic financial literacy.</li><li>Proficiency with CRM tools and related business applications.</li><li>Familiarity with administrative and support processes.</li><li>Strong IT literacy across MS Office and digital platforms.</li><li>High emotional intelligence (EQ).</li><li>Good command of written and spoken English.</li><li>Excellent verbal and written communication skills.</li><li>Strong interpersonal skills with the ability to build trust and maintain long-term client relationships.</li><li>Strong active listening abilities.</li><li>Solid organizational skills, including data management and document handling.</li><li>Ability to negotiate and influence when needed.</li><li>Empathy and the ability to understand different perspectives.</li><li>Capability to remain calm and effective under pressure or in stressful situations.</li></ul>

International Key Accounts Coordinator JR_10038628

We are currently looking for a Senior Mechanical Proposals Engineer&nbsp;to join our Proposals team for our M Power Projects Division within our Paiania offices.&nbsp;Your role will encompass:<ul><li>Lead the analysis of complex customer requirements, providing strategic input to the Proposal Manager and aligning proposed solutions with client expectations and project objectives.&nbsp;</li><li>Ensure timely and successful proposal submissions in line the established targets.&nbsp;</li><li>Oversee the development of engineering designs and technical studies required to support the proposal, ensuring technical robustness and compliance with client and regulatory standards as well identify dependencies, and risks associated with the proposed mechanical engineering solutions, and suggest risk mitigation strategies.</li><li>Develop a deep understanding of the technical scope of tenders and of the proposed products . Coordinate and lead collaboration across internal departments (engineering, construction, procurement, etc.), subcontractors, and external consultants, to ensure that all tender requirements are addressed and aligned.</li><li>Represent the technical scope&nbsp;during negotiations with customers and technology partners; take full responsibility of preparing, presenting, and defending complex mechanical proposals, engineering methodologies, and project schedules.&nbsp;&nbsp;</li></ul>&nbsp;What you bring to the role:<ul><li>University degree in Mechanical Engineering.</li><li>Proven experience in a similar senior-level role, with active involvement in proposal development, tendering processes, sales engineering, or the execution of large-scale Energy projects.</li><li>In-depth knowledge of mechanical engineering principles and their application in complex Energy sector projects.</li><li>Demonstrated ability to work effectively within multicultural, cross-functional project teams across various geographies and time zones.</li><li>Fluency in English is essential; proficiency in French or German will be considered a strong advantage.</li><li>Excellent organizational, prioritization, and time management skills, with the ability to manage multiple high-stakes deliverables simultaneously.</li><li>Strong interpersonal and communication skills, with the confidence to interact with both internal stakeholders and external clients/partners at all levels.</li><li>Willingness and flexibility to travel regularly to customer and project locations, both in Greece and internationally.</li></ul>&nbsp;Your Benefits:<ul><li>Competitive remuneration package&nbsp;</li><li>Ticket Restaurant Card&nbsp;</li><li>Group Health Insurance Plan&nbsp;</li><li>Preferential household electricity plan&nbsp;&nbsp;</li><li>Pension Plan&nbsp;&nbsp;&nbsp;</li></ul>&nbsp;Share the same Value Based Behaviors:&nbsp;&nbsp;<ul><li>People &amp; Personal growth&nbsp;&nbsp;</li><li>Results orientation &amp; Safety excellence&nbsp;&nbsp;</li><li>Collaboration &amp; Trust&nbsp;&nbsp;</li><li>Empathy &amp; Effective communication&nbsp;&nbsp;</li><li>Flexibility &amp; Adaptability&nbsp;</li></ul>

Senior Mechanical Proposals Engineer

At Kinsen Hellas, we are always looking for passionate people to join our team. You’ll be part of the Customer Service team.&nbsp;#YourRole in more detail&nbsp;<ul><li>Take customer calls and provide accurate, satisfactory answers to their queries and concerns.</li><li>Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.</li><li>Management and resolve customer complaints.</li><li>Route calls to appropriate resources.</li><li>Build sustainable relationships and engage customers by taking the extra mile.</li><li>Manage incoming clients’ requests and leads.</li><li>Make sure that all prospects/clients data are registered in our systems.</li><li>Conduct all necessary administrative tasks to complete the sales cycle process.</li><li>Handle all client’s requests and complaints.</li><li>Develop internal and external relationships with customers and clients.</li><li>Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.</li><li>Provide customers the complete vehicle information with costs, terms, and conditions.</li></ul>&nbsp;𝐖𝐡𝐚𝐭 𝐰𝐢𝐥𝐥 𝐲𝐨𝐮 𝐛𝐫𝐢𝐧𝐠&nbsp;<ul><li>1-3 years previous experience in a customer support role.</li><li>Fluency in both written and spoken English.</li><li>Fluency in foreign languages will be considered a strong asset</li><li>Familiarity with CRM systems and practices.</li><li>Bachelor’s degree will be considered an asset.</li><li>Excellent utility of MS Office.</li><li>Strong phone and verbal communication skills along with active listening.</li><li>Customer focus.</li><li>Ability to multi-task, set priorities and manage time effectively.</li><li>Take customer calls and provide accurate, satisfactory answers to their queries and concerns.</li></ul>&nbsp;𝐊𝐢𝐧𝐬𝐞𝐧 𝐇𝐞𝐥𝐥𝐚𝐬 𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬On top of the challenging work environment, we are offering:💸Competitive salary package and bonus scheme.👩‍⚕️ Health and life insurance for you and your family.🏢 Modern facilities, onsite occupational doctor and indoor parking📚 We want you to grow with us! We provide you access to our online training platform where you can study topics for your personal and professional growth!⭐Clear career paths &amp; a developmental 360° feedback framework.🎉Financially supporting employees’ post-graduation studies, marriages and newborns.💰 Discounts on our company’s products🏃‍♀️ A variety of company activities and family perks.&nbsp;𝐓𝐡𝐢𝐧𝐤 𝐰𝐞 𝐦𝐚𝐭𝐜𝐡? 𝐉𝐨𝐢𝐧 𝐮𝐬!&nbsp;𝐄𝐪𝐮𝐚𝐥 𝐎𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐲 𝐄𝐦𝐩𝐥𝐨𝐲𝐞𝐫At Kinsen Hellas we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed. We pride ourselves on being a company represented by people of all different backgrounds and orientations, ensuring equal opportunities, treatment, and consideration to all candidates. Employment at Kinsen Hellas is based solely on a person’s merit and qualifications. We are committed to providing equal employment, treatment, and consideration to all candidates regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.&nbsp;#WeDriveYourDreams*Kindly note that due to the large volume of applications we are receiving, we will only contact candidates whose profiles solely correspond to the job requirements listed above.&nbsp;𝐀𝐥𝐥 𝐚𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 𝐚𝐫𝐞 𝐜𝐨𝐧𝐬𝐢𝐝𝐞𝐫𝐞𝐝 𝐬𝐭𝐫𝐢𝐜𝐭𝐥𝐲 𝐜𝐨𝐧𝐟𝐢𝐝𝐞𝐧𝐭𝐢𝐚𝐥

Customer Service Agent

As a Solution architect in the D365 CRM solution area ensures long term stability, performance and continuous evolution of the CRM solutions. The person will design E2E solutions across the different architecture layers, functional, technical while ensuring data integrity &amp; compliance with CCH enterprise architecture principles.Key Responsibilities<ul><li>Collaborate with the product team &amp; business partners in capturing requirements and translate them into high-level solution design, highlighting the pre-requisites, risks, impact on performance</li><li>Support the creation of a product roadmap based on the continuous evolution of the business &amp; technology trends</li><li>Create &amp; maintain Solution Design for D365 customer engagement apps within the scope of Power Platform.</li><li>Create &amp; maintain Solution Design for D365 mobile first features and proficiency with D365 mobile apps configurations.</li><li>Create &amp; maintain Solution Design for the web applications, using HTML, CSS, JS, Angular, React, and NodeJS.</li><li>Assure usage of Azure DevOps CD/CI Pipelines (ALM, YAML).</li><li>Troubleshoot and resolve technical issues as needed.</li><li>Responsible to document the solution architecture design and capture functional/technical artificats that describe the E2E solution design using TOGAF principles, using&nbsp;Azure DevOps Wiki.</li><li>Coordinate &amp; collaborate with CCH architect community, security &amp; enterprise architect to ensure validation of the design principles and contribute to continue building the CCH cohesive landscape.</li><li>&nbsp;&nbsp;Ensure proper integration design of the product with cloud solutions where relevant and collaborate with integration teams to provide recommendations and support for design &amp; delivery</li><li>&nbsp;Coordinate with technical architects &amp; Ops teams to ensure proper solutions layers are identified, monitoring is enabled and part of a sustainable &amp; maintainable support model.</li><li>&nbsp;&nbsp;Work very closely with Platform Architect on Performance Improvements opportunities and new functionalities architecture</li><li>&nbsp;&nbsp;Participate in product assessment (RFI/RFP) and provide technical analysis &amp; recommendations based on internal capabilities / technology trends available in the market.</li><li>&nbsp; &nbsp;Adopt SAFE Agile principles and foster &amp; advocate CI/CDs processes ensuring DevSecOps practices are in the DNA of every product lifecycle</li><li>&nbsp;&nbsp;Stay up-to-date with emerging trends and technologies in the industry.</li><li>Work with the vendor development team to align on code changes that improve the state of the solution architecture to meet Coca-Cola Hellenic business requirements.</li></ul>ARE THESE YOUR SECRET INGREDIENTS?<ul><li>University Degree in computer science or equivalent.</li><li>Min 5 years of experience in working as a Senior Developer or Solution Architect or Business Analyst in the Microsoft D365 Sales, Customer Service or Field Services areas of B2B or B2C preferably in the FMCG industry.</li><li>Proven experience in architecture principles using SOA patterns &amp; TOGAF framework or similar.</li><li>Product experience &amp; hands-on D365 CRM Platforms, integration with SAP ERP backend or any similar technology.</li><li>Architecture Certifications on cloud technology or D365 Platforms well appreciated.</li><li>Strong knowledge of web development using HTML, CSS, JS, Angular, React, and NodeJS.</li><li>Proficient in computer networks, programming principles, computer architectures, systems programming, data structures and algorithms (knowledge of Azure data factory), object-oriented programming (.NET, C#), front-end programming (custom PCF development), Advanced SQL skills, software development methodologies (Agile and SCRUM), cloud development and ops (Azure infra, azure functions, Azure service bus, Azure Event Hub, Application Insights). Unit testing development and Load test implementation (Playwright, JMeter)</li><li>Understand hosting models using hybrid architecture models - on-premise &amp; cloud solutions (Azure, AWS,…) using IaaS, Paas, SaaS and their impact on the product lifecycle</li><li>Experience with Azure DevOps CD/CI Pipelines (ALM).</li><li>Strong understanding and experience in Agile Delivery Methodology. Hands on experience with Scaled Agile framework will be considered as an advantage.</li><li>Excellent communication and problem-solving skills.</li><li>Ability to work independently and as part of a team.</li><li>Strong communication and influencing skills.</li><li>English proficiency</li></ul>

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