Eurobank

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We are looking for a dynamic and well-organized Senior Officer to join the Group Company Secretariat Unit of the Bank. As a member of this Team, you will support Management on critical strategic and institutional matters, such as Board of Directors meetings, share capital increases or decreases, mergers, investments, due diligence checks, and relations with supervisory authorities.&nbsp;Your key responsibilities will be:<ul><li>Supporting the organization and follow-up of meetings of the Board of Directors, Committees and Executive Committees</li><li>Providing advisory support to the Chairman of the Board, non-executive members, the CEO, and General Management on governance, strategy, and policy matters</li><li>Assisting in the drafting, review, and documentation of minutes and other records in line with regulatory requirements</li><li>Supporting Group subsidiaries in enhancing their corporate governance framework, in alignment with Eurobank’s standards</li><li>Actively monitoring developments in legislation and the regulatory environment (SSM, EBA, ESG, etc.) and proactively updating Management and the Board</li><li>Contributing to the digitalization and simplification of processes (such as the development of a governance app to better organize corporate information at Group level)</li></ul>&nbsp;&nbsp;You will be a great candidate if you have:<ul><li>2–3 years of relevant professional experience in Board Secretariat support, corporate governance or regulatory compliance roles, including experience in managing institutional meetings, internal governance documentation, and communication with senior executives</li><li>A Bachelor’s degree in Economics, Law, or Business Administration</li><li>A Master’s degree (MSc) in Corporate Governance, Economics, Law, Regulatory Compliance, or Business Administration will be considered an asset</li><li>Excellent knowledge of the MS Office Suite (Word, Excel, PowerPoint)</li><li>Excellent command of the English language, both written and spoken</li><li>Ability to understand corporate law and governance matters</li><li>Strong communication skills, high attention to detail and quality, initiative, and ability to manage multiple topics methodically, with empathy and professional composure</li><li>Strong teamwork skills, integrity, and strict adherence to confidentiality and discreet handling of sensitive information</li></ul>&nbsp;&nbsp;What’s in it for you:<ul><li>Competitive remuneration.&nbsp;</li><li>Hybrid work: work-life balance through remote and in-office work  &nbsp;&nbsp;</li><li>Learning &amp; Development:&nbsp;<ul><li>Access Unlimited Udemy Learnings, international training methodologies&nbsp;</li><li>Upskilling, Professional development and career guidance from successful executives   &nbsp;</li><li>Identification and Utilization of Talent Pool through a structured Talent Management process  &nbsp;&nbsp;</li></ul></li><li>Wellbeing:&nbsp;<ul><li>Premium Health &amp; Life insurance for you, your partner and/or your family and mental health support &nbsp;</li><li>Pension plan to support your plans and future financial expectations  &nbsp;</li><li>Team building &amp; wellbeing activities  &nbsp;</li><li>Potential Extra days of annual leave (Winter Bonus)   &nbsp;&nbsp;</li><li>Engage in volunteering activities through our TeamUp program&nbsp;</li></ul></li></ul><ul><li>Extra Benefits:</li></ul><ul><li></li></ul><ul><li>Exclusive discounts at partner stores  &nbsp;</li><li>Staff pricing for banking products  &nbsp;</li><li>Nursery and summer camp allowance for your little ones &nbsp;</li></ul>

Group Company Secretariat Senior Officer

The role focuses on strategic planning, developing existing and new strategic partnerships, and monitoring their performance indicators, aiming to deliver comprehensive and high-quality services that enhance the advisory nature of the banking relationship. The officer acts as a liaison between external partners and the Bank’s internal units, actively contributing to the achievement of the Unit’s commercial and qualitative objectives.&nbsp;Your key responsibilities will be:&nbsp;<ul><li>Attract and onboard reputable specialized businesses into the Partner Ecosystem.</li><li>Manage and develop a portfolio of partners and business clients, emphasizing the promotion of integrated financing solutions and strengthening their collaboration with the Bank.</li><li>Analyze financial statements and assess clients’ financial data, contributing to the preparation of financing proposals and recommendations for the relevant Credit Committees.</li><li>Coordinate and communicate with internal Units (Credit, Risk, Products, Channels) to ensure smooth implementation of financing and portfolio quality assurance.</li><li>Develop and maintain trust-based relationships with partners and clients, identifying new business opportunities and strengthening collaborations within the Certified Partners Ecosystem.</li><li>Monitor portfolio performance and efficiency to identify risks promptly and propose improvements.</li><li>Organize and conduct informational sessions for selected Small Business Clients.</li><li>Represent the Unit in internal and external meetings, committees, and business events, promoting the collaborative culture and advisory approach of RBB External Networks.</li></ul>&nbsp; You will be a great candidate if you have:<ul><li>Βachelor’s &nbsp;degree in Finance, Business Administration, or a related field (a postgraduate degree will be considered an asset).</li><li>Professional certifications in RBB (Level II) and Insurance Mediation (Type A).</li><li>Professional experience in business financing and financial statement analysis, with the ability to evaluate credit requests and complex financing structures.</li><li>Excellent command of English, proficiency in MS Office, and familiarity with IT systems and banking platforms.</li><li>Analytical thinking and ability to understand business models and financial data.</li><li>Project management skills, ability to coordinate multiple stakeholders, and cross-functional communication.</li><li>Ability to develop commercial relationships and manage external partnerships with professionalism and results orientation.</li><li>Consistency in achieving goals and strong team spirit.</li><li>Flexibility for travel and active presence in the Network and with partners.</li></ul>&nbsp;&nbsp;What’s in it for you: &nbsp;<ul><li>Competitive remuneration. &nbsp;</li></ul><ul><li>Hybrid work: work-life balance through remote and in-office work.    &nbsp;</li></ul><ul><li>Learning &amp; Development: &nbsp;</li></ul>Access Unlimited LinkedIn Learnings, international training methodologies &nbsp;Upskilling, Professional development and career guidance from successful executives.    &nbsp;Identification and Utilization of Talent Pool through a structured Talent Management process.    &nbsp;<ul><li>Wellbeing: &nbsp;</li></ul>Premium Health &amp; Life insurance for you, your partner and/or your family and mental health support.  &nbsp;Pension plan to support your plans and future financial expectations.   &nbsp;Team building &amp; wellbeing activities.   &nbsp;Potential Extra days of annual leave (Winter Bonus).     &nbsp;Engage in volunteering activities through our TeamUp program. &nbsp;<ul><li>Extra Benefits:&nbsp;</li></ul>Exclusive discounts at partner stores.   &nbsp;Staff pricing for banking products.   &nbsp;Nursery and summer camp allowance for your little ones.   &nbsp;


Retail Business Banking External Networks Officer_Accepting Referrals

We are looking for a Head of Direct Banking Quality Assurance to join our External Networks and Alternative Channels team.&nbsp;By joining this role, you’ll be part of the Retail Banking Network holding a key management role and will be responsible for leading a cross-functional team.&nbsp; Your role is pivotal in ensuring service excellence across all Direct Banking units, including Europhone Banking, Self-Service Terminals, Telemarketing, and Hybrid Sales.The role ensures:<ul><li>Customer interactions across all units consistently meet high standards of service, professionalism, and compliance,</li><li>Service quality is monitored, evaluated and continuously improved through structured QA frameworks,</li><li>Training has been performed timely, with high quality material both physically and through eLearning courses</li><li>Operational risks related to customer communication and self-service channels (ATM, APS, etc.) are identified and mitigated proactively,</li><li>Processes across all channels are aligned with Eurobank’s strategic goals and regulatory obligations,</li><li>Customer feedback is systematically captured and translated into actionable improvements, &nbsp;</li><li>Internal stakeholders are supported with insights (KPIs, reports, audits) that drive decision-making,</li><li>Cross-functional alignment is maintained across units to ensure consistent service delivery and project execution.</li></ul>&nbsp;Your key responsibilities will be:<ul><li>Lead, mentor, and develop the QA team.</li><li>Design and implement a comprehensive quality assurance framework across all sub-units.</li><li>Oversee monitoring activities, including call evaluations, mystery shopping, and customer feedback analysis.</li><li>Foster collaboration with business units, product owners, and operations to ensure process and service standard alignment.</li><li>Define and track quality KPIs and customer experience metrics.</li><li>Coordinate internal audits and prepare for regulatory reviews, contract renewals, and operational risk assessments.</li><li>Promote a culture of service excellence through structured training programs and continuous feedback.</li><li>Work with operational teams to enhance customer touchpoints and streamline processes.</li><li>Contribute to projects aimed at improving customer experience and service automation.</li></ul>&nbsp;You will be a great candidate if you have:&nbsp;&nbsp;<ul><li>Bachelor’s degree in Business Administration, Economics, or related field (Master’s degree is a plus).</li><li>Proficiency in English (written and spoken).</li><li>Minimum 5 years of experience in a QA leadership role, preferably in banking or telecommunications.</li><li>Strong understanding of service management principles (SLAs, KPIs, NPS, First Contact Resolution, Customer Effort Score).</li><li>Passion for building a customer-centric culture across all contact points.</li><li>Experience with Contact Centers and/or Digital Banking channels.</li><li>In-depth knowledge of QA methodologies, monitoring tools, and best practices.</li><li>Proven leadership skills with the ability to manage diverse teams and drive performance through measurable goals.</li><li>Excellent communication and collaboration skills, with experience in training delivery.</li><li>High analytical capability and attention to detail.</li><li>Familiarity with knowledge management tools.&nbsp;What’s in it for you:&nbsp;&nbsp;<ul><li>Competitive remuneration. &nbsp;</li></ul><ul><li>Hybrid work: work-life balance through remote and in-office work.    &nbsp;</li></ul><ul><li>Learning &amp; Development: &nbsp;</li></ul><ul><li>Access Unlimited LinkedIn Learnings, international training methodologies &nbsp;</li></ul><ul><li>Upskilling, Professional development and career guidance from successful executives.    &nbsp;</li></ul><ul><li>Identification and Utilization of Talent Pool through a structured Talent Management process.    &nbsp;</li></ul><ul><li>Wellbeing: &nbsp;</li></ul><ul><li>Premium Health &amp; Life insurance for you, your partner and/or your family and mental health support.  &nbsp;</li></ul><ul><li>Pension plan to support your plans and future financial expectations.   &nbsp;</li></ul><ul><li>Team building &amp; wellbeing activities.   &nbsp;</li></ul><ul><li>Potential Extra days of annual leave (Winter Bonus).     &nbsp;</li></ul><ul><li>Engage in volunteering activities through our TeamUp program. &nbsp;</li></ul><ul><li>Extra Benefits:&nbsp;</li></ul><ul><li>Exclusive discounts at partner stores.   &nbsp;</li></ul><ul><li>Staff pricing for banking products.   &nbsp;</li></ul><ul><li>Nursery and summer camp allowance for your little ones.   &nbsp;</li></ul></li></ul>

Head of Direct Banking Quality Assurance

We are looking for a tech-savvy and strategically minded Head of Technology &amp; Systems, to oversee the technology infrastructure and lead key initiatives &amp; projects across Direct Banking Division, which includes Europhone Banking (Contact Center), Telemarketing (Outbound Sales), Self-Service Terminals (ATM, APS, etc.) &amp; Hybrid Sales. The ideal candidate will combine strong technological understanding with proven project management skills and the ability to coordinate across diverse stakeholders.&nbsp;The role ensures operational readiness and resilience, alignment with IT and Business Strategy, efficiency through automation, successful delivery of Direct Banking projects, data-driven decision support and overall, a seamless remote &amp; self-service customer experience&nbsp;Your key responsibilities will be:<ul><li>Leading, mentor, and develop the Technology &amp; Systems team.</li><li>Ensuring that all technology supporting Europhone, chatbots, IVRs, and self-service channels and terminals operates reliably, securely, and efficiently — contributing to frictionless customer journeys in Direct Banking.</li><li>Guarantying business continuity through robust infrastructure, disaster recovery planning, and proactive risk mitigation across all Direct Banking touchpoints and contribute to the development and testing of crisis recovery plans.</li><li>Acting as the central liaison between business units and IT, ensuring technology solutions align with the strategic direction and needs of the Direct Banking division.</li><li>Driving the implementation of intelligent automations (e.g., speech-to-text, routing, workflow automations, ATM enhancements etc.) to reduce manual effort, accelerate service, and scale operations.</li><li>Leading complex cross-unit projects—ranging from infrastructure upgrades to new contact center, sales and self-service terminals tools—ensuring on-time, on-budget, and on-quality execution</li><li>Supporting Direct Banking with data flow integration and reporting mechanisms that enable performance visibility, SLA monitoring, and improvement planning.</li><li>Facilitating cross-functional collaboration with business units, product owners, and operations to ensure end-to-end alignment on processes and service standards.</li></ul>&nbsp;You will be a great candidate if you:<ul><li>Hold a bachelor’s degree in Business Administration, Information Technology, Engineering, or a related field (a master’s degree is a plus).</li><li>Have at least 10 years of relevant experience in a similar role within the banking or technology sector.</li><li>Possess solid knowledge of Contact Center systems and experience in leading complex, technology-driven projects.</li><li>Demonstrate strong organizational, communication, and stakeholder management skills.</li><li>Are fluent in English, both written and spoken.</li><li>Have experience working in or with Contact Centers and/or Digital Banking channels.</li><li>Exhibit high analytical thinking and strong attention to detail.</li><li>Display excellent communication and collaboration skills, with the ability to influence across different functions.&nbsp;What’s in it for you: &nbsp;<ul><li>Competitive remuneration. &nbsp;</li></ul><ul><li>Hybrid work: work-life balance through remote and in-office work.    &nbsp;</li></ul><ul><li>Learning &amp; Development: &nbsp;</li></ul><ul><li>Access Unlimited LinkedIn Learnings, international training methodologies &nbsp;</li></ul><ul><li>Upskilling, Professional development and career guidance from successful executives.    &nbsp;</li></ul><ul><li>Identification and Utilization of Talent Pool through a structured Talent Management process.    &nbsp;</li></ul><ul><li>Wellbeing: &nbsp;</li></ul><ul><li>Premium Health &amp; Life insurance for you, your partner and/or your family and mental health support.  &nbsp;</li></ul><ul><li>Pension plan to support your plans and future financial expectations.   &nbsp;</li></ul><ul><li>Team building &amp; wellbeing activities.   &nbsp;</li></ul><ul><li>Potential Extra days of annual leave (Winter Bonus).     &nbsp;</li></ul><ul><li>Engage in volunteering activities through our TeamUp program. &nbsp;</li></ul><ul><li>Extra Benefits:&nbsp;</li></ul><ul><li>Exclusive discounts at partner stores.   &nbsp;</li></ul><ul><li>Staff pricing for banking products.   &nbsp;</li></ul><ul><li>Nursery and summer camp allowance for your little ones.   &nbsp;</li></ul></li></ul>

Head of Direct Banking Technology & Systems

Digital Banking &amp; Workplace Applications (Phygital Platforms) division is seeking talented Software Enginners, passionate about building solutions. As a software engineer and part of an agile squad, you will develop and support the features of our applications, improve the performance of existing e-banking , mobile banking and API services and collaborate with other engineers and solution architects. You will have opportunities to gain exposure to technologies and skills that you have had an interest in but have been unable to pursue in a professional environment. You will work closely inside one of Eurobank's many agile teams and collaborate with product owners and stakeholders to understand requirements and the value your work will bring to each product and asset. Your key responsibilities will be:&nbsp;<ul><li>Develop, maintain, and optimize Java-based microservices and backend systems using Spring Framework / Spring Boot and Azure / AKS.</li><li>Design and implement RESTful APIs, integrations, and data exchange mechanisms with internal and external systems.</li><li>Ensure code quality and adherence to engineering best practices.</li><li>Collaborate closely with DevOps, QA, Product Owners, and cross-functional engineering teams to deliver high-quality solutions.</li><li>Contribute to the continuous modernization of banking systems toward cloud-ready, event-driven, and microservice-based architectures.</li></ul>&nbsp;You will be a great candidate if you:<ul><li>Have 3–7 years of professional experience as a Java Back-End Engineer, Software Engineer, or similar role.</li><li>Are highly proficient in Java 11+, Spring Boot, Spring Cloud, and building distributed systems.</li><li>Have experience with REST APIs, Microservices and CI/CD pipelines.</li><li>Understand API security, authentication/authorization (OAuth2, JWT), and secure coding principles.</li><li>Are familiar with containers (Kubernetes), messaging systems (Kafka, RabbitMQ), or cloud technologies (Azure, AWS, etc.).</li><li>Hold a Bachelor’s degree in Computer Science, Engineering, or a related field.</li><li>Bring strong problem-solving skills, teamwork, agility, and a positive can-do attitude.</li></ul>&nbsp;What’s in it for you:<ul><li>Competitive remuneration.&nbsp;</li><li>Hybrid work: work-life balance through remote and in-office work.  &nbsp;&nbsp;</li><li>Learning &amp; Development:&nbsp;</li></ul><ul><li></li></ul><ul><li>Access Unlimited Udemy Learnings, international training methodologies&nbsp;</li><li>Upskilling, Professional development and career guidance from successful executives.   &nbsp;</li><li>Identification and Utilization of Talent Pool through a structured Talent Management process.  &nbsp;&nbsp;</li></ul><ul><li>Wellbeing:&nbsp;</li></ul><ul><li></li></ul><ul><li>Premium Health &amp; Life insurance for you, your partner and/or your family and mental health support. &nbsp;</li><li>Pension plan to support your plans and future financial expectations.  &nbsp;</li><li>Team building &amp; wellbeing activities.  &nbsp;</li><li>Potential Extra days of annual leave (Winter Bonus).   &nbsp;&nbsp;</li><li>Engage in volunteering activities through our TeamUp program.&nbsp;</li></ul><ul><li>Extra Benefits:</li></ul><ul><li></li></ul><ul><li>Exclusive discounts at partner stores.  &nbsp;</li><li>Staff pricing for banking products.  &nbsp;</li><li>Nursery and summer camp allowance for your little ones.  &nbsp;</li></ul>&nbsp;

Senior Software Engineers - Digital Banking & Workplace Applications

We are seeking for a&nbsp;Custody Operations Senior Administrator&nbsp;to join our&nbsp;Custody Operations Unit.&nbsp;Custody Operations Unit provides Custodian and Sub-Custodian Services to Institutional Clients, Mutual Funds Management Companies, Insurance Companies, Investment Firms and Eurobank’s clientele. The services are related mainly to Settlements and Corporate Actions for Equities, Bonds and Mutual Funds in Domestic and Foreign Markets.&nbsp;The ideal candidate will join the Custody Operations Unit and will perform tasks related to Settlements processing in Domestic Markets (Greece &amp; Cyprus).&nbsp;Your key responsibilities will be:<ul><li>Processing transactions (inputting, matching, and settling instructions to market participants).</li><li>Communicating with counterparties to perform first-level validation/pre-matching of orders.</li><li>Producing SWIFT messages regarding settlements.</li><li>Liaising with and supporting client requests.</li><li>Cooperating closely with other Bank Units as well as Domestic Custodians and other Market Participants and Counterparties.</li></ul>&nbsp;You will be a great candidate if you:<ul><li>Have at least 4 years of relevant working experience in Custody Operations.</li><li>Hold a Bachelor's degree in Finance, Economics, or a quantitative field of study. A postgraduate degree will be considered as an additional qualification.&nbsp;</li><li>Have good knowledge of Swift messages ISO 15022 type 202, 210 and 5xx for Settlements. Knowledge of messages ISO 20022 will be considered as an additional qualification.&nbsp;</li><li>Have professional certifications from BoG, ATHEX CSD, CSE (ΣΤ1, ΠΕΑ, ΠΔ).&nbsp;</li><li>Are proficient in the use of MS Office.</li><li>Have fluency in Greek &amp; English language.</li><li>Have strong interpersonal and communication skills, collaborative spirit, agility and can-do attitude.</li></ul>&nbsp;Bring your enthusiasm!&nbsp;&nbsp;Share the same&nbsp;value-based behaviors&nbsp;and support our Purpose: “Prosperity Needs Pioneers!”&nbsp;<ul><li>Learn &amp; self-improve with every opportunity.&nbsp;</li><li>Bring high-impact results.&nbsp;</li><li>Build mutually beneficial relationships with clients and colleagues.&nbsp;</li><li>Bring people around to your idea, solution, or direction.&nbsp;</li><li>Develop new solutions, minimize complexity.&nbsp;</li><li>Gain other people's trust.&nbsp;</li></ul>&nbsp;What’s in it for you<ul><li>Competitive remuneration.&nbsp;</li><li>Hybrid work: work-life balance through remote and in-office work.  &nbsp;&nbsp;</li><li>Learning &amp; Development:&nbsp;<ul><li>Access Unlimited LinkedIn Learnings, international training methodologies&nbsp;</li><li>Upskilling, Professional development and career guidance from successful executives.   &nbsp;</li><li>Identification and Utilization of Talent Pool through a structured Talent Management process.  &nbsp;&nbsp;</li></ul></li><li>Wellbeing:&nbsp;<ul><li>Premium Health &amp; Life insurance for you, your partner and/or your family and mental health support. &nbsp;</li><li>Pension plan to support your plans and future financial expectations.  &nbsp;</li><li>Team building &amp; wellbeing activities.  &nbsp;</li><li>Potential Extra days of annual leave (Winter Bonus).   &nbsp;&nbsp;</li><li>Engage in volunteering activities through our TeamUp program.&nbsp;</li></ul></li><li>Extra&nbsp;Benefits:<ul><li>Exclusive discounts at partner stores.  &nbsp;</li><li>Staff pricing for banking products.  &nbsp;</li><li>Nursery and summer camp allowance for your little ones.  &nbsp;</li></ul></li></ul>

Eurobank

group company secretariat senior officer

Eurobank

retail business banking external networks officer_accepting referrals

Eurobank

head of direct banking quality assurance

Eurobank

head of direct banking technology & systems

Eurobank

senior software engineers - digital banking & workplace applications

Eurobank

custody operations senior administrator

Eurobank

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