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Κέντρο Εξυπηρέτησης / Call Center

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Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.Responsibilities<ul><li>Handle high amounts of live chat and phone calls</li><li>Identify and evaluate customers’ needs to deliver satisfaction</li><li>Provide accurate, valid and comprehensive information&nbsp;</li><li>Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution</li><li>Follow communication procedures, guidelines, and policies</li><li>Go the extra mile to engage customers</li></ul>Requirements<ul><li>1+ years experience of proven customer facing experience or experience as a customer service representative</li><li>Fluency in English and German is required to be able to coordinate with overseas partners and stakeholders</li><li>Willing to work weekends and irregular hours which will include night shifts</li><li>Strong ability in using IT for professional use and can handle somewhat technical queries from customers</li><li>Exceptional written communication skill and a good listener</li><li>Ability to multi-task, prioritize, and control time effectively</li><li>Knowledge of the cryptocurrency/blockchain field is a big plus</li><li>Multi-lingual capability is a big plus</li></ul>Why Binance• Shape the future with the world’s leading blockchain ecosystem• Collaborate with world-class talent in a user-centric global organization with a flat structure• Tackle unique, fast-paced projects with autonomy in an innovative environment• Thrive in a results-driven workplace with opportunities for career growth and continuous learning• Competitive salary and company benefits• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Customer Service Representative (German)

Epsilon Net,&nbsp;the largest Group of Business Software in Greece with a full portfolio of specialized services and software solutions,&nbsp;offers you:Career Growth&nbsp;– Join a team where you can develop, learn, and evolve.Supportive Culture&nbsp;– Thrive in an environment that fosters teamwork, knowledge-sharing, and excellence.Top Clients &amp; Technology –&nbsp;Work with the best professionals in the development sector and cutting-edge toolsAs an Oracle Developer - Apex:📌Your mission:• Design, develop, and maintain Oracle APEX applications• Optimize SQL Queries, implement PL/SQL stored procedures and functions• Collaborate with analysis and consulting teams to understand functional requirements• Develop functional, user-friendly interfaces• Ensure performance, security and scalability of applications• Debugging, testing and documentation📚What You Need:• 3+ years of experience in developing business applications using APEX (Oracle Application Express)• Very good knowledge and experience in Oracle tools and technologies, SQL, PL/SQL, Oracle RDBMS.• Experience in HTML, CSS, JavaScript and RESTful services• Desirable programming experience in Oracle Forms, Reports.• Bachelor's degree from a college or university in Computer Science, Computer Science or related field• Very good knowledge of English language• Knowledge and/or experience in developing human resource management, payroll or time and attendance applications will be taken seriously🌟Bonus points if you have:• Knowledge and/or experience in developing human resource management, payroll or time and attendance applicationsWhat We Offer:💰 Competitive salary &amp; benefits package.📚 Ongoing training &amp; career development (Epsilon Training &amp; Epsilon College).🩺 Private medical insurance &amp; psychological support services.💻 Fully remote working model.🏆 Multi-awarded workplace (Fortune’s 100 Best Companies to Work For in Europe 2024, Best Workplace in Technology, Best Workplaces for Women).

Oracle Developer- ΑPEX Athens 

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customer service representative (german)

Binance

oracle developer- αpex athens

Epsilon Net