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Epsilon Net,&nbsp;the Largest Group of Business Software in Greece&nbsp;with a full portfolio of specialized services and software solutions, offers you:Career Growth&nbsp;– Become part of a team that fosters growth, learning, and personal development.Supportive Culture&nbsp;– Achieve greatness in a space that emphasizes cooperation, idea exchange, and a pursuit of excellence.Top Clients &amp; Technology&nbsp;– Join forces with top-tier business professionals and utilize the most innovative Microsoft tools.🟪Your RoleAs a&nbsp;Senior Automation Test Engineer&nbsp;at EpsilonNet, you'll have a critical role in ensuring the quality of our software through advanced automation techniques. You'll be responsible for designing, developing, and optimizing automated testing frameworks, contributing directly to the stability and performance of our products.🟩&nbsp;Your Mission<ul><li>Develop and maintain automated test scripts for functional, performance, API, and UI testing.</li><li>Work closely with developers and business analysts to ensure quality and efficiency.</li><li>Incorporate tests into our CI/CD pipelines to streamline the process.</li><li>Investigate and resolve issues by reviewing test results and working with developers.</li><li>Continuously enhance our automation processes and expand test coverage.</li></ul>🟨&nbsp;What You Offer<ul><li>Βachelor’s degree in computer science, Software Engineering, or another related field.</li><li>3+ years of experience in automated software testing.</li><li>Experience with BDD tools like SpecFlow, Cucumber, or Reqnroll.</li><li>Familiarity with Selenium, Playwright, or Cypress for UI testing.</li><li>Solid experience with REST API testing (Postman, REST-assured, etc.).</li><li>Comfortable with CI/CD pipelines (Azure, Jenkins, etc.) and version control (Git).</li><li>Strong communication skills in Greek and English.</li></ul>🌟&nbsp;A great Asset<ul><li>Familiarity with Docker, Kubernetes, or other containerization technologies.</li><li>Experience with performance or load testing tools like JMeter or k6.</li></ul>🟫 What We Offer💰 Competitive salary &amp; benefits package.📚 Ongoing training &amp; career development (Epsilon Training &amp; Epsilon College).🩺 Private medical insurance &amp; psychological support services.💻 Hybrid working model (Athens &amp; Thessaloniki) / Remote for other cities.🏆 Multi-awarded workplace (Fortune’s 100 Best Companies to Work For in Europe 2024, Best Workplace in Technology, Best Workplaces for Women).

Senior Automation Test Engineer

Η&nbsp;Epsilon Net Α.Ε., o μεγαλύτερος Όμιλος Business Software στην Ελλάδα και η No. 1 εταιρία με το καλύτερο εργασιακό περιβάλλον στην Τεχνολογία για το 2023, αναζητά για τη στελέχωση της ομάδας&nbsp;IQOM, Σύμβουλο Retail.Αρμοδιότητες:• Eγκατάσταση, παραμετροποίηση και υποστήριξη συστημάτων Retail.• Εκπαίδευση και καθοδήγηση πελατών και συνεργατών για την χρήση των εφαρμογών.• Διαχείριση ερωτημάτων πελατών σχετικά με τη χρήση των εφαρμογών.• Εκπαίδευση της ομάδας υποστήριξης και δημιουργία εκπαιδευτικού υλικού για τις υλοποιήσεις νέων έργων.• Συμμετοχή σε ομαδικά project με τελικό στόχο την ακριβή και έγκαιρη παράδοση έργου.Απαραίτητα Προσόντα:• Απόφοιτος ΑΕΙ (Θετικής/Τεχνολογικής κατεύθυνσης) - ΤΕΙ Πληροφορικής.• Προϋπηρεσία τουλάχιστον 2 έτη σε αντίστοιχη θέση.• Άριστες επικοινωνιακές ικανότητες και ομαδικό πνεύμα.• Προϋπηρεσία στο πεδίο του Retail θα θεωρηθεί επιπλέον προσόν.• Γνώση SQL Scripting θα θεωρηθεί επιπλέον προσόν.Η εταιρεία προσφέρει:• Πολυβραβευμένο Εργασιακό Περιβάλλον (Fortune’s 100 Best Companies to Work For in Europe 2024, 10 Best Workplaces Hellas, 4 Best Workplaces Europe, 2 Best Workplaces™ for Women, 2 Best Workplace in Technology).• Ανταγωνιστικό πακέτο αποδοχών.• Διαρκείς εκπαιδεύσεις και σημαντικές προοπτικές εξέλιξης.• Ιδιωτική ιατροφαρμακευτική ασφάλιση.• Ψυχολογική γραμμή υποστήριξης.• Διαδικτυακά μαθήματα γυμναστικής.• Δωρεάν συμμετοχή στα εκπαιδευτικά προγράμματα του Epsilon Training και Epsilοn College.• Υβριδικό μοντέλο Εργασίας.

Retail Consultant_IQOM

Responsibilities:<ul><li>Translate business requirements into ERP functional and configuration requirements</li><li>Participate in analyzing customer needs and identifying opportunities for improvement</li><li>Liaise with the R&amp;D department for developing custom solution components when required</li><li>Provide ongoing support to our growing customer base of Pylon ERP software implementations</li><li>Manage testing and documenting of the ERP software configuration</li><li>Perform customer needs analysis and participate in business process solutions design and architecture</li><li>Compose development specifications and interact with customers to test modifications and resolve any issues that may arise</li><li>Be in charge of the completeness and quality of functional design</li><li>Provide user training to customers</li></ul> Requirements:<ul><li>At least 3 - 4 years experience in providing ERP software solution Services</li><li>Experience in Pylon ERP is a considerable plus</li><li>Computer Science or Economics or Finance&nbsp;Degree or equivalent</li><li>Strong presentation, communication (both written &amp; oral) skills</li><li>Strong ability to convey technical information to non-technical customers</li><li>Self - direction, attention to detail &amp; great customer focus</li><li>Excellent command of English, both written and oral</li><li>Preferred knowledge in SQL &amp; Javascript</li></ul> We Offer:<ul><li>Multi-awarded working environment (Fortune’s 100 Best Companies to Work For in Europe 2024,&nbsp;10 Best Workplaces Hellas,&nbsp;4 Best Workplaces Europe, 2 Best Workplaces™ for Women, 2&nbsp;Best Workplace in Technology&nbsp;Awards)</li><li>Competitive remuneration package</li><li>Ongoing training, opportunities &amp; career development</li><li>Private medical insurance</li><li>Psychological support line</li><li>Online personal- training programs</li><li>Free participation in Epsilon Training &amp; Epsilon College educational programs</li><li>Hybrid working model</li></ul>

ERP Consultant Athens 

Epsilon Net, the Largest Group of Business Software in Greece with a full portfolio of specialized services and software solutions,&nbsp;offers you:Career Growth&nbsp;– Become part of a team that fosters growth, learning, and personal development.Supportive Culture&nbsp;– Achieve greatness in a space that emphasizes cooperation, idea exchange, and a pursuit of excellence.Top Clients &amp; Technology&nbsp;– Join forces with top-tier business professionals and utilize the most innovative Microsoft tools.🟪Your RoleAs a CRM Solutions Consultant, you’ll play a key role in designing and delivering tailored solutions using Microsoft Dynamics 365. You'll collaborate with cross-functional teams and stakeholders to ensure that technology genuinely supports business growth.🟩Your Mission<ul><li>Client Interaction &amp; Requirement Analysis: Collaborate with clients to gather requirements and understand their business needs.</li><li>Configuration &amp; Customization: Design and configure Dynamics 365 solutions to meet client specifications and enhance user experience.</li><li>Project Lifecycle Management: Guide clients through the implementation process from start to finish, ensuring timely delivery and quality outcomes.</li><li>System Testing &amp; Troubleshooting: Perform testing to ensure solutions meet expectations and resolve any issues during implementation.</li><li>Training &amp; Support: Provide client training and ongoing support to ensure smooth use of Dynamics 365.</li><li>Continuous Improvement: Stay updated with Dynamics 365 features and recommend improvements to keep client solutions efficient and current.</li></ul>🟨What You Offer<ul><li>Βachelor’s degree in computer science, Software Engineering, Economics, Business Administration or another related field.</li><li>3+ years of experience with Microsoft Dynamics 365 CRM (Sales, Customer Service, or other modules).</li><li>Strong configuration and customization skills in Dynamics 365, with the ability to implement and optimize CRM solutions.</li><li>Proven experience in gathering client requirements and translating them into effective CRM solutions.</li><li>Solid understanding of CRM processes and workflows, with the ability to analyze and improve business operations.</li><li>Excellent communication skills, able to collaborate with clients and internal teams, and explain technical concepts clearly.</li></ul>🌟A great asset• Prior experience in implementing Microsoft Dynamics D365 CRM• Knowledge of Microsoft Power Platform (Power Apps, Power BI, Power Automate).• Valid Microsoft certifications – advantage🟫What We Offer💰 Competitive salary &amp; benefits package.📚 Ongoing training &amp; career development (Epsilon Training &amp; Epsilon College).🩺 Private medical insurance &amp; psychological support services.💻 Hybrid working model (Athens &amp; Thessaloniki) / Remote for other cities.🏆 Multi-awarded workplace (Fortune’s 100 Best Companies to Work For in Europe 2024, Best Workplace in Technology, Best Workplaces for Women).

CRM Solutions Consultant (Microsoft Dynamics 365)

We are looking for a Product Data Analyst (m/f/d) to collaborate with our product squads, using data to build a flawless product experience. You will join the Product Data Team and work closely with PMs, designers, UX researchers, developers, and other data functions to discover new product opportunities, validate hypotheses, and launch valuable features to our users.Be ready to work in a multinational, diverse, highly motivated and collaborative team of passionate analysts who strive for excellence and like to have fun.&nbsp; Are you ready for your next ride?YOUR DAILY ADVENTURES WILL INCLUDE:<ul><li>Providing&nbsp; expertise and collaborating with stakeholders to generate new product feature ideas and improvements, and also estimating the potential impact of planned projects.</li><li>Continuously engaging with the product squads to gain an understanding of the problems that need to be solved, gathering requirements, and defining the best deliverables to match the business needs.</li><li>Having full ownership of your analysis, from ideation to communication of results and making recommendations to all levels of the company including senior management and prioritization committees.</li><li>Developing and evaluating A/B test experiments or other analyses to measure and report the performance of released features, ensuring that we are launching the correct changes and features in our apps.</li><li>Working closely with our developers and data engineers to create and capture data that is aligned with the business logic and allows modeling and analysis.</li><li>Being involved throughout the complete product lifecycle in order to guarantee a data-driven process.</li><li>Bringing new insights and championing them using your analyses, dashboards, and good storytelling! We value ideas over hierarchy, and there's always a new path to follow if your idea is convincing and well-backed with data.</li><li>You will have the opportunity to steer our products, which kind of features should be developed, and which changes should be made to solve hundreds of thousands of users' daily needs.</li></ul>TO BE SUCCESSFUL IN THIS ROLE:<ul><li>You have curiosity in your essence, which motivates you to answer WHY things happened, not only scratching the surface, but aiming for well-founded actionable results</li><li>Degree in Mathematics, Statistics, Economics, Computer Science, Engineering, or other fields with a strong mathematical-statistical background</li><li>3+ years experience in working as a Data Analyst in a data-driven analytics environment, preferably within tech product organizations, having direct contact with stakeholders.</li><li>Exceptional analytical skills, lateral thinking, and proven experience in solving highly challenging problems.</li><li>Very good knowledge of SQL,&nbsp;databases, and statistical programming tools (e.g. Python, R) so that exploratory analyses can be performed, reports created and ETLs maintained</li><li>Good understanding and hands-on experience in&nbsp;analyzing and interpreting A/B test results, backed by statistical knowledge.</li><li>Experience in working with data visualisation tools (e.g.Tableau, Qlikview) and event tracking (e.g. Mixpanel, GA, Firebase)</li><li>You are able to communicate findings in a concise and clear manner&nbsp;to a wide variety of stakeholders to support data-driven decision making by using data visualisation and storytelling and have excellent English communication skills.</li></ul>BENEFITS &amp; PERKS IN A NUTSHELL:<ul><li>Flexible working arrangements</li></ul><ul><li>LinkedIn Learning</li></ul><ul><li>Sabbatical &amp; special leave policies</li></ul><ul><li>WeRoad partnership</li></ul><ul><li>Birthday, 24th + 31st December off</li></ul><ul><li>Short term EU work policy</li></ul><ul><li>Mobility Credit</li></ul><ul><li>Health Insurance</li></ul><ul><li>Employee assistance program</li></ul>&nbsp;Plus more local benefits depending on your work location!

Product Data Analyst

KNAUF GREECE&nbsp;is proud to be part of the Knauf Group. We have a 33-year heritage in&nbsp;gypsum manufacturing and have big plans for the future. Our global reach in 90 countries continues to grow and we are looking for passionate, ambitious people to help us achieve our goals. We are all led by the same core values and believe in the powerful potential of large companies to have a positive impact on the world.&nbsp;We are now looking for another team mate to join us in Athens as Brand and Trade Marketing Specialist.<hr>Can you say ‘yes’?Do you treat your colleagues with respect?Do you always have the customer in mind?Do you act with future generations in mind?Do you like to seek out opportunities to grow and develop?Do you have a proven track record of delivering results?<hr> The Brand and Trade Marketing Specialist will be responsible for developing and executing brand and trade marketing strategies to enhance Knauf’s market presence and drive customer engagement across Greece and Cyprus. The position requires strong analytical skills, creativity, and close collaboration with cross-functional teams to deliver measurable results. What you’ll be doing:<ul><li></li></ul><ul><li>Collect and analyze customer and market insights specific to the construction and building materials industry, identifying trends, customer needs, and competitive dynamics.</li><li>Lead as a brand owner by designing and implementing integrated marketing strategies across traditional and digital channels, ensuring brand consistency to all touchpoints.</li><li>Design and execute a data-driven digital media strategy, leveraging platforms such as social media, search engines, and construction-focused digital channels to maximize online reach, engagement, and lead generation.</li><li>Foster cross-functional collaboration with sales, logistics, and other internal teams to ensure the smooth implementation of marketing plans and alignment with overall business goals.</li><li>Oversee the management of a substantial marketing budget, focusing on maximizing ROI through strategic prioritization of high-value initiatives and contributing to precise sales forecasting for Knauf's product lines.</li><li>Collaborate with external agencies to craft integrated and comprehensive marketing strategies, ensuring campaigns are tailored to the unique requirements of the construction market and delivered within set timelines.</li><li>Analyze product performance, gather market feedback, and assess customer satisfaction to generate actionable insights and present strategic recommendations that enhance Knauf's market presence and drive growth.</li></ul> What we’d love for you to have:<ul><li></li></ul>We are interested in you as a person: your attitude, behaviors and values. As long as you have the willingness to learn anything you need for the role that you don't already have, we'd love to speak to you. If you have experience in the following areas – this is an added advantage:<ul><li>Bachelor’s degree in Communications, Marketing, Public Relations, or a related field. A Master’s degree is a plus.</li><li>3+ years of experience in brand communications, either in-house or within a creative/advertising agency.</li><li>Proven track record of delivering successful brand campaigns — including employer brand and CSR efforts.</li><li>Strong storytelling, writing, and editing skills.</li><li>Ability to manage high-impact, cross-functional projects in fast-paced environments.</li><li>Excellent communication and stakeholder management skills.</li><li>Fluent in English language, both written and oral skills</li></ul><hr>We’ll provide:&nbsp;• Competitive salary• Private health insurance• Opportunity to grow in a multinational environment<hr>What happens next?We appreciate that your time is precious and applying for a new job can be a lengthy process - so we have committed to replying to your application as soon as possible.

Brand and Trade Marketing Specialist

KNAUF GREECE&nbsp;is proud to be part of the Knauf Group. We have a 33-year heritage in gypsum manufacturing and have big plans for the future. Our global reach in 90 countries continues to grow and we are looking for passionate, ambitious people to help us achieve our goals. We are all led by the same core values and believe in the powerful potential of large companies to have a positive impact on the world.&nbsp;We are now looking for another team mate to join us in Athens as Indirect Procurement Buyer.Can you say ‘yes’?Do you treat your colleagues with respect?Do you always have the customer in mind?Do you act with future generations in mind?Do you like to seek out opportunities to grow and develop?Do you have a proven track record of delivering results?The Indirect Procurement Buyer is responsible for sourcing and managing suppliers for non-production-related goods and services, including MRO (Maintenance, Repair, and Operations), fleet management, office supplies, IT equipment, marketing services, travel, and facility management. The role ensures that procurement activities align with company objectives, deliver cost savings, and maintain high-quality standards while fostering strong supplier relationships. Additionally, the role involves optimizing fleet operations and ensuring the availability of critical MRO supplies to support business continuity.What you’ll be doing:<ol><li>Strategic Sourcing:</li></ol><ul><li>Identify and evaluate suppliers for indirect procurement categories.</li><li>Conduct market research to benchmark costs and identify cost-saving opportunities.</li><li>Develop and implement sourcing strategies to optimize procurement processes.</li></ul><ol><li>Supplier Management:</li></ol><ul><li>Negotiate contracts, terms, and conditions with suppliers to achieve the best value.</li><li>Build and maintain strong relationships with key suppliers to ensure service quality and reliability.</li><li>Monitor supplier performance and address any issues or non-compliance.</li></ul><ol><li>Procurement Operations:</li></ol><ul><li>Manage purchase requisitions and ensure timely delivery of goods and services.</li><li>Collaborate with internal stakeholders to understand their requirements and provide procurement support.</li><li>Ensure compliance with company policies, procedures, and ethical standards.</li></ul><ol><li>Cost Management:</li></ol><ul><li>Analyze spending patterns and identify opportunities for cost reduction.</li><li>Track and report on savings achieved through procurement initiatives.</li><li>Support budgeting and forecasting activities for indirect procurement categories.</li></ul><ol><li>Process Improvement:</li></ol><ul><li>Continuously improve procurement processes to enhance efficiency and effectiveness.</li><li>Implement best practices and innovative solutions in procurement activities.</li><li>Leverage digital tools and systems to streamline procurement workflows.</li></ul><ol><li>Risk Management:</li></ol><ul><li>Identify and mitigate risks associated with supplier relationships and contracts.</li><li>Ensure compliance with legal and regulatory requirements in procurement activities.</li></ul>What we’d love for you to have:We are interested in you as a person: your attitude, behaviors and values. As long as you have the willingness to learn anything you need for the role that you don't already have, we'd love to speak to you. If you have experience in the following areas – this is an added advantage:<ul><li>Education:&nbsp;Bachelor’s degree in Business Administration, Supply Chain Management, or a related field</li><li>Experience:&nbsp;3-5 years of experience in procurement, preferably in indirect categories</li><li>Proficiency in&nbsp;English&nbsp;is required</li><li>Strong negotiation and communication skills</li><li>Analytical mindset with the ability to interpret data and make informed decisions</li><li>Proficiency in procurement software and tools (e.g., SAP, Ariba)</li><li>Knowledge of procurement best practices and market trends</li><li>Ability to work collaboratively in a cross-functional team environment</li></ul>We’ll provide:&nbsp;• Competitive salary• Private health insurance• Opportunity to grow in a multinational environment

Indirect Procurement Buyer

As an Application Support Engineer, your role is both dynamic and pivotal. You'll be at the forefront of ensuring seamless operations by:<ul><li>Monitoring and resolving open production issues at the 2nd level within designated timeframes.</li><li>Promptly initiating a "Problem" report when the root cause of an incident remains unidentified.</li><li>Conducting advanced troubleshooting for production incidents and problems.</li><li>Taking ownership of problem monitoring and tracking, with a focus on process improvement for recurring issues.</li><li>Reproducing incidents and validating fixes through regression testing.</li><li>Contributing to root cause analysis efforts to prevent future outages or quality issues.</li></ul>Flexibility is key as this position may require shift work and occasional international travel due to our global clientele.Job requirementsTo excel in this role,&nbsp;you should:<ul><li>Hold a degree in Computer Science, Software Engineering, or a related field.</li><li>Possess 1-2 years of experience in Application Support, System Administration, SW-QA, or DEVOPS.</li><li>Have solid system administration skills, particularly in Linux environments (Windows experience is a plus).</li><li>Demonstrate proficiency in MySQL and familiarity with Oracle or Mongo DB.</li><li>Bonus points for experience in automation testing and scripting languages.</li><li>Be familiar with monitoring tools such as Nagios, Grafana, and NewRelic.</li><li>Communicate effectively in both written and spoken Greek and English.</li><li>Prioritize teamwork and value collective success over individual achievements.</li></ul>About Us:&nbsp;INTRALOT, a publicly listed company established in 1992, is a leading gaming solutions supplier and operator active in 39 regulated jurisdictions worldwide. With a global workforce of approximately 1,700 employees, INTRALOT is committed to redefine innovation and quality of services in the lottery and gaming sector, while supporting operators in raising funds for good causes. In 2023, INTRALOT was distinguished as a top ten most attractive employer brands in Greece.INTRALOT has been awarded the prestigious WLA Responsible Gaming Framework Certification by the World Lottery Association. We always act with integrity and enjoy what we do. Why Join Us:💸 A competitive compensation package combined with additional benefits.💻 Hybrid working model.🏥 Private Insurance for you and your family.🏢 Modern facilities, parking inside, enticing restaurant and corporate bus.📚 An extensive training program upon induction and throughout employment.🚀 Exceptional opportunities to learn and develop in a multinational environment.🌎 Prospects for professional growth both locally and globally. Equal Opportunity Employer:&nbsp;We celebrate diversity and are proud to be an Equal Opportunity Employer. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition, disability, or any other protected status. Our premises in Paiania, Attica, are accessible to individuals with disabilities.

Application Support Engineer

As a Business Analyst at our team, you will play a key role in optimizing the performance and functionality of our Lottery systems!More specifically, some of your main tasks will be:<ul><li>Being the person responsible within the team for collecting and tracking the progress of change requests.</li><li>Ensuring that requirements are fully understood by both the Business and Development teams and that the designed implementation truly satisfies our customers' expectations.</li><li>Participating in the definition and analysis of business requirements.</li><li>Uncovering and understanding customer and business needs and translating them into functional and technical requirements to be successful in this role.</li></ul>Job requirementsTo get this role, you should match the following criteria:<ul><li>You hold a University or College Degree in Computer Science, Information Technology or relevant technology-related field</li><li>A proven working experience of at least&nbsp;3&nbsp;years in Business Analysis or Product Management (ideally in the Gaming sector)</li><li>Understanding of the software development lifecycle (enterprise software development).</li><li>Familiarity with the Business Analysis process: requirement gathering, communication, planning &amp; management, analysis &amp; documentation, implementation &amp; testing!</li><li>Familiarity in 3rd party integrations and using relational databases.</li><li>Excellent command of the Greek &amp; English language, both written and spoken.</li><li>Open to travelling and working abroad.</li></ul>We would appreciate it if you had:<ul><li>Experience in Atlassian Jira and Confluence.</li></ul> On a personal side:<ul><li>Is communication one of your strong points? Indeed, in this position, you also need to work well with our team of developers and provide them with detailed and accurate defect reporting!</li><li>Analytical and problem-solving skills.</li><li>A quick and continuous learner.</li><li>Above all, it is very important to have a team player attitude, as we work, above everything else, as a TEAM!</li></ul>About Us: INTRALOT, a publicly listed company established in 1992, is a leading gaming solutions supplier and operator active in 39 regulated jurisdictions worldwide. With a global workforce of approximately 1,700 employees, INTRALOT is committed to redefine innovation and quality of services in the lottery and gaming sector, while supporting operators in raising funds for good causes. In 2023, INTRALOT was distinguished as a top ten most attractive employer brands in Greece.INTRALOT has been awarded the prestigious WLA Responsible Gaming Framework Certification by the World Lottery Association. We always act with integrity and enjoy what we do.Why Join Us:💸 A competitive compensation package combined with additional benefits.💻 Hybrid working model.🏥 Private Insurance for you and your family.🏢 Modern facilities, parking inside, enticing restaurant and corporate bus.📚 An extensive training program upon induction and throughout employment.🚀 Exceptional opportunities to learn and develop in a multinational environment.🌎 Prospects for professional growth both locally and globally.Equal Opportunity Employer: 🌈 We celebrate diversity and are proud to be an Equal Opportunity Employer. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition, disability, or any other protected status. Our premises in Paiania, Attica, are accessible to individuals with disabilities. Join us in shaping the future of gaming and lottery solutions!

Business Analyst

As a&nbsp;Helpdesk Analyst&nbsp;at INTRALOT, you'll play a pivotal role in ensuring smooth operations and customer satisfaction. Here's what you'll be doing: • Recording and following up tickets and relevant contacts in our Service Desk application.• Coordinating investigation and analysis of incidents and escalating to relevant support teams when needed.• Informing and following up with key stakeholders on resolution progress.• Coordinating incident closure, verifying successful resolution of an incident, and liaising with internal stakeholders and customers.• Monitoring the team using available resources for all countries (server, network, storage, and database).• Managing alerts raised according to criticality.• Adhering to policies and procedures of Service Desk, which operates 24/7 (shift work). Job requirementsTo thrive in&nbsp;this role, you should meet these&nbsp;qualifications:• Hold a degree in Computing, Electronics, or a related IT field.• Bring at least two (2) years of hands-on experience in a Service Desk role.• Proficiency in Incident Management tools.• Knowledge of Grafana/checkMk tool is a plus.• Possess a deep understanding of IT systems and operations.• Strong command of technical expertise in IT support.• Exhibit excellent communication skills in both Greek and English, both written and spoken.• Embrace teamwork and excel at coordinating cross-functional team. Why Join Us:💸 A competitive compensation package combined with additional benefits.💻 Hybrid working model.🏥 Private Insurance for you and your family.🏢 Modern facilities, parking inside&nbsp;and&nbsp;enticing restaurant .📚 An extensive training program upon induction and throughout employment.🚀 Exceptional opportunities to learn and develop in a multinational environment.🌎 Prospects for professional growth both locally and globally. Equal Opportunity Employer:&nbsp;We celebrate diversity and are proud to be an Equal Opportunity Employer. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition, disability, or any other protected status. Our premises in Paiania, Attica, are accessible to individuals with disabilities. #CB#

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senior automation test engineer

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