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In 2019, we established our first Shared Service Center (SSC) in Greece, with the goal of streamlining and optimizing financial operations for our entities across Europe. Today, the SSC plays a key role in our financial operations and has been recognized as a Great Place to Work, reflecting our commitment to quality, employee support, and a positive work environment.As part of our ongoing growth, Imerys is redesigning its Credit Management structure, focusing on harmonizing and standardizing processes, while adapting credit policies across Europe. We are committed to enhancing our cash flow strategies, analyzing payment patterns, and identifying risks through data-driven insights. As part of this transformation, we are establishing a dedicated Collections team to further strengthen our collections process and contribute to the success of our finance teamWe are actively looking for Italian-speaking professionals to join our international collection team and support our entities across the Italian phone region.&nbsp;What We Offer<ul><li>Competitive compensation package</li><li>Hybrid work model</li><li>A dynamic, multicultural team with opportunities for personal and professional growth</li><li>Access to continuous learning and development programs</li><li>Health insurance and other benefits tailored to your needs</li><li>Recognition as part of a Great Place to Work company culture</li><li>The chance to work in a global environment, collaborating with colleagues from across Europe and beyond</li></ul> &nbsp;Your Responsibilities<ul><li>Assist in the collection of outstanding debts through effective communication via phone and email</li><li>Maintain accurate records of customer interactions and account statuses in our CRM system</li><li>Send Statement of Accounts and dunning letters</li><li>Collaborate with internal departments to resolve issues impacting collections (payment behavior, billing issues, credit notes, …)</li><li>Identify and escalate complex account issues to appropriate team members</li><li>Prepare and present reports on collections activities and account statuses to management</li><li>Support the overall goals of the finance team and contribute to continuous improvement initiatives</li></ul> &nbsp;Qualifications<ul><li>Bachelor's degree in Accounting, Finance, or Business is a plus</li><li>0-2 years of relevant experience in Accounting, Collections, Credit, or related financial services roles</li><li>Fluency in English and Italian (additional languages are a plus)</li><li>Experience with ERPs (SAP experience is a plus)</li><li>Competent knowledge in Microsoft Office and/or Google Sheets</li><li>Ability to adapt to changing situations and willingness to learn</li><li>Strong time management and organizational skills</li><li>Excellent communication skills with a focus on customer relations</li><li>A proactive, solution-oriented approach to tasks</li></ul> Why Join Imerys?At Imerys, we believe in fostering a work environment where employees can thrive. By joining our team, you’ll have the opportunity to work in a supportive, innovative, and collaborative environment. We are committed to providing our employees with the tools and resources needed to succeed and grow in their careers.If you are passionate about collections, speak multiple languages, and want to be part of a leading global company, we want to hear from you!om the HR contact responsible for the role.

Collections Specialist (Italian Speaker)

Are you fluent in Dutch and passionate about providing excellent customer service? We are seeking dedicated individuals to join our customer service team as Dutch-Speaking Customer Service Representatives. In this role, you will be responsible for assisting our Dutch-speaking customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.&nbsp;Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.</li><li>Provide accurate information about products, services, and company policies.</li><li>Troubleshoot and resolve customer issues and complaints effectively.</li><li>Collaborate with other departments to escalate complex issues when necessary.</li><li>Guide new clients through digital onboarding, particularly focusing on KYC requirements and procedures.</li></ul>&nbsp;Requirements:<ul><li>Fluency in&nbsp;Dutch&nbsp;&amp; English (both written and verbal) is essential.</li><li>Strong communication and interpersonal skills.</li><li>Previous experience in customer service or a related field is preferred but not required.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Excellent problem-solving abilities.</li><li>Availability to work 24/7/365 to ensure continuous support.</li></ul> Τι προσφέρουμεBenefits• Competitive salary • Benefits and discounts (phone plans, meal tickets etc). • Contract of indefinite duration through our partners • The opportunity to become the next star Of Grand CosmotelDevelopmentYour personal growth is priority for us! We offer you unlimited access to digital platforms &amp; educational programs, career opportunities in more complex roles and the chance to give prominence to your talent in Pan-European competitions.Health &amp; WellnessYou have the chance to be part of our sport teams, participate in mental &amp; physical well being seminars and gain access to the «The Coach» a physical training digital platform.

Dutch Customer Service Representative Athens / Hybrid

Spanish Customer Service RepresentativeAthens / HybridAre you fluent in Spanish and passionate about providing excellent customer service? We are seeking dedicated individuals to join our customer service team as Spanish-Speaking Customer Service Representatives. In this role, you will be responsible for assisting our Spanish-speaking customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.&nbsp;Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.</li><li>Provide accurate information about products, services, and company policies.</li><li>Troubleshoot and resolve customer issues and complaints effectively.</li><li>Collaborate with other departments to escalate complex issues when necessary.</li><li>Guide new clients through digital onboarding, particularly focusing on KYC requirements and procedures.</li></ul>&nbsp;Requirements:<ul><li>Fluency in&nbsp;Spanish&nbsp;&amp; English (both written and verbal) is essential.</li><li>Strong communication and interpersonal skills.</li><li>Previous experience in customer service or a related field is preferred but not required.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Excellent problem-solving abilities.</li><li>Availability to work 24/7/365 to ensure continuous support.</li></ul>

Spanish Customer Service Representative
Athens / Hybrid

Portuguese Customer Service RepresentativeAthens / HybridAre you fluent in Portuguese and passionate about providing excellent customer service? We are seeking dedicated individuals to join our customer service team as Portuguese -Speaking Customer Service Representatives. In this role, you will be responsible for assisting our Portuguese-speaking customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.&nbsp;Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.</li><li>Provide accurate information about products, services, and company policies.</li><li>Troubleshoot and resolve customer issues and complaints effectively.</li><li>Collaborate with other departments to escalate complex issues when necessary.</li><li>Guide new clients through digital onboarding, particularly focusing on KYC requirements and procedures.</li></ul>&nbsp;Requirements:<ul><li>Fluency in&nbsp;Portuguese&nbsp;&amp; English (both written and verbal) is essential.</li><li>Strong communication and interpersonal skills.</li><li>Previous experience in customer service or a related field is preferred but not required.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Excellent problem-solving abilities.</li><li>Availability to work 24/7/365 to ensure continuous support.</li></ul>

Portuguese Customer Service Representative
Athens / Hybrid

Polish Customer Service RepresentativeAthens / HybridAre you fluent in Polish and passionate about providing excellent customer service? We are seeking dedicated individuals to join our customer service team as Polish-Speaking Customer Service Representatives. In this role, you will be responsible for assisting our Polish-speaking customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.&nbsp;Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.</li><li>Provide accurate information about products, services, and company policies.</li><li>Troubleshoot and resolve customer issues and complaints effectively.</li><li>Collaborate with other departments to escalate complex issues when necessary.</li><li>Guide new clients through digital onboarding, particularly focusing on KYC requirements and procedures.</li></ul>&nbsp;Requirements:<ul><li>Fluency in&nbsp;Polish&nbsp;&amp; English (both written and verbal) is essential.</li><li>Strong communication and interpersonal skills.</li><li>Previous experience in customer service or a related field is preferred but not required.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Excellent problem-solving abilities.</li><li>Availability to work 24/7/365 to ensure continuous support.</li></ul>

Polish Customer Service Representative
Athens / Hybrid

German Customer Service RepresentativeAthens / HybridAre you fluent in German and passionate about providing excellent customer service? We are seeking dedicated individuals to join our customer service team as German-Speaking Customer Service Representatives. In this role, you will be responsible for assisting our German-speaking customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.&nbsp;Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.</li><li>Provide accurate information about products, services, and company policies.</li><li>Troubleshoot and resolve customer issues and complaints effectively.</li><li>Collaborate with other departments to escalate complex issues when necessary.</li><li>Guide new clients through digital onboarding, particularly focusing on KYC requirements and procedures.</li></ul>&nbsp;Requirements:<ul><li>Fluency in&nbsp;German&nbsp;&amp; English (both written and verbal) is essential.</li><li>Strong communication and interpersonal skills.</li><li>Previous experience in customer service or a related field is preferred but not required.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Excellent problem-solving abilities.</li><li>Availability to work 24/7/365 to ensure continuous support.</li></ul>

German Customer Service Representative
Athens / Hybrid

Norwegian Customer Service RepresentativeAthens / HybridAre you fluent in Norwegian and passionate about providing excellent customer service? We are seeking dedicated individuals to join our customer service team as Norwegian-Speaking Customer Service Representatives. In this role, you will be responsible for assisting our Norwegian-speaking customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.&nbsp;Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.</li><li>Provide accurate information about products, services, and company policies.</li><li>Troubleshoot and resolve customer issues and complaints effectively.</li><li>Collaborate with other departments to escalate complex issues when necessary.</li><li>Guide new clients through digital onboarding, particularly focusing on KYC requirements and procedures.</li></ul>&nbsp;Requirements:<ul><li>Fluency in&nbsp;Norwegian&nbsp;&amp; English (both written and verbal) is essential.</li><li>Strong communication and interpersonal skills.</li><li>Previous experience in customer service or a related field is preferred but not required.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Excellent problem-solving abilities.</li><li>Availability to work 24/7/365 to ensure continuous support.</li></ul>

Norwegian Customer Service Representative
Athens / Hybrid

Italian Customer Service RepresentativeAthens / HybridAre you fluent in Italian and passionate about providing excellent customer service? We are seeking dedicated individuals to join our customer service team as Italian-Speaking Customer Service Representatives. In this role, you will be responsible for assisting our Italian-speaking customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.&nbsp;Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.</li><li>Provide accurate information about products, services, and company policies.</li><li>Troubleshoot and resolve customer issues and complaints effectively.</li><li>Collaborate with other departments to escalate complex issues when necessary.</li><li>Guide new clients through digital onboarding, particularly focusing on KYC requirements and procedures.</li></ul>&nbsp;Requirements:<ul><li>Fluency in&nbsp;Italian&nbsp;&amp; English (both written and verbal) is essential.</li><li>Strong communication and interpersonal skills.</li><li>Previous experience in customer service or a related field is preferred but not required.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Excellent problem-solving abilities.</li><li>Availability to work 24/7/365 to ensure continuous support.</li></ul>

Italian Customer Service Representative
Athens / Hybrid

French Customer Service RepresentativeAthens / HybridAre you fluent in French and passionate about providing excellent customer service? We are seeking dedicated individuals to join our customer service team as French-Speaking Customer Service Representatives. In this role, you will be responsible for assisting our French-speaking customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.&nbsp;Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.</li><li>Provide accurate information about products, services, and company policies.</li><li>Troubleshoot and resolve customer issues and complaints effectively.</li><li>Collaborate with other departments to escalate complex issues when necessary.</li><li>Guide new clients through digital onboarding, particularly focusing on KYC requirements and procedures.</li></ul>&nbsp;Requirements:<ul><li>Fluency in&nbsp;French&nbsp;&amp; English (both written and verbal) is essential.</li><li>Strong communication and interpersonal skills.</li><li>Previous experience in customer service or a related field is preferred but not required.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Excellent problem-solving abilities.</li><li>Availability to work 24/7/365 to ensure continuous support.</li></ul>

French Customer Service Representative
Athens / Hybrid

Ο ρόλος του Συμβούλου Υποστήριξης Εφαρμογών Λογιστικού Γραφείου είναι η διαχείριση και εξυπηρέτηση αιτημάτων που αφορούν στη χρήση των εφαρμογών της Epsilon Net για τα Λογιστικά Γραφεία και τα Λογιστήρια εταιριών. Ο μεγαλύτερος όγκος των αιτημάτων εξυπηρετούνται τόσο τηλεφωνικά, όσο μέσω livechat και των social media, αξιοποιώντας όλα τα σύγχρονα εργαλεία της σύγχρονης εποχής, διασφαλίζοντας ταυτόχρονα την άρτια εξυπηρέτηση και εκπαίδευση των πελατών μας.Η καθημερινότητα του τμήματος μας είναι γεμάτη προκλήσεις, γνώση και συνεργασία. Στόχος μας είναι οι πελάτες μας να απολαμβάνουν πάντα τη βέλτιστη εμπειρία εξυπηρέτησης και παράλληλα όλοι οι άνθρωποι της ομάδας μας να προοδεύουν και να απολαμβάνουν την εργασία τους. Αυτό αποδεικνύεται από τις συνεχείς βραβεύσεις του Τμήματος, όπως, μεταξύ άλλων, διάκριση για την Ποιοτική Εξυπηρέτηση Πελατών αλλά και Καλύτερου Εργασιακού Περιβάλλοντος, αντίστοιχα.Ο ρόλος αποτελεί την αφετηρία μιας λαμπρής πορείας ενδοτμηματικά, ενδοεταιρικά και ενδοομιλικά, καθώς προσφέρει πληθώρα γνώσεων και ευκαιριών για εξέλιξη και πρόοδο!Αν λοιπόν, είσαι φιλόδοξος, έχεις άριστες επικοινωνιακές δεξιότητες και πελατοκεντρική αντίληψη, διαθέτεις ομαδικό πνεύμα και κριτική σκέψη, τότε στείλε μας την αίτησή σου για να αποκτήσεις την εμπειρία της επικοινωνίας με τους καλύτερους εκπροσώπους του Λογιστικού κλάδου και να γίνεις μέλος της ομάδας μας!Απαραίτητα Προσόντα:• Τουλάχιστον 2 έτη προϋπηρεσίας σε λογιστικό γραφείο ή λογιστήριο εταιρίας• Γενικές γνώσεις λογιστικής/ φορολογίας εισοδήματος• Ευχέρεια στο γραπτό και προφορικό λόγο• Πολύ καλή γνώση MS OfficeH εταιρεία προσφέρει:• Πολυβραβευμένο Εργασιακό Περιβάλλον (Fortune’s 100 Best Companies to Work For in Europe 2024, 10 Best Workplaces Hellas, 4 Best Workplaces Europe, 2 Best Workplaces™ for Women, 2 Best Workplace in Technology).• Ανταγωνιστικό πακέτο αποδοχών• Διαρκείς εκπαιδεύσεις και σημαντικές προοπτικές εξέλιξης• Ιδιωτική ιατροφαρμακευτική ασφάλιση• Ψυχολογική γραμμή υποστήριξης• Διαδικτυακά μαθήματα γυμναστικής• Δωρεάν συμμετοχή στα εκπαιδευτικά προγράμματα του Epsilon Training και Epsilοn College• Υβριδικό μοντέλο εργασίας

Job Ads Αττική - Page 46

collections specialist (italian speaker)

Imerys

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portuguese customer service representative athens / hybrid

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polish customer service representative athens / hybrid

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german customer service representative athens / hybrid

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italian customer service representative athens / hybrid

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french customer service representative athens / hybrid

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Epsilon Net

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