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The main purpose of this role is the participation in the official IFRS17 reporting flow , as well as in the business plan calculation cycle under IFRS17 metrics. Additionally, involvement in the valuation of company’s portfolio of liabilities under different bases might be required, ensuring compliance with regulatory requirements, company’s policies, and governance framework.Your day-to-day:<ul><li>Support the regular IFRS17 actuarial reporting, in order to ensure compliance with NN policies and procedures as well as with IFRS17 reporting standard</li><li>Participate in the execution of IFRS17 calculation process</li><li>Analyse trends in actuarial IFRS17 valuation metrics</li><li>Document methods and procedures used, along with controls applied&nbsp;</li><li>Contribute to the preparation of actuarial input for the company forecasting with respect to actuarial IFRS17 valuation metrices</li></ul>Qualifications:<ul><li>University degree in Actuarial Science and/or Mathematics or Statistics</li><li>Postgraduate studies in Actuarial Science or another relative field</li><li>Up to 4 years of professional actuarial experience</li><li>Good knowledge (user level) of actuarial projection software (preferably R3S)</li><li>Good knowledge of Programming Languages (VBA, Python)</li><li>Excellent oral and written knowledge of English</li><li>Excellent knowledge of MsOffice</li><li>Participation in IFRS17 implementation projects will be highly appreciated</li></ul>Personal Profile:<ul><li>Strong analytical, critical and conceptual thinking</li><li>Strong sense of responsibility</li><li>Ability to solve problems using sound judgement and analysis</li><li>Attention to detail</li><li>Focus on results</li><li>Strong communication skills</li><li>Ability to develop ideas</li><li>Team player mentality</li></ul>What we offer:• Extensive training opportunities - on-demand and on-site options, webinars, seminars, and fully covered certifications.• Partnership with multiple educational institutions across Greece for advanced education, with tuition support.• Comprehensive Health Insurance that keeps you safe, with peace of mind and financial protection in times of need.• Pension Scheme to secure your financial future and ensure you can plan confidently for the years ahead.• Well-being and work-life balance, including extra days off for medical emergencies, no medical note needed, and support for working parents.• One-time budget for home-office equipment to make your work-from-home comfortable.• Recognition and rewards for excellence, including bonuses and salary increases based on your contribution throughout the year.• Monthly meal allowance that can be used at supermarkets and cafeterias, including our own offices' cafeteria.• Recently renovated offices, central location, with easy access.

IFRS Reporting Actuary

Due to our super fast growth, we’re looking for an IT Specialist to join our team! In this role you will be ensuring the team has everything related to IT in place and act as the specialist at our Helpdesk. You will be working as part of the central IT team that is based in Athens HQ. This is a great opportunity to take ownership and be part of building and developing Wolt’s IT operations.What you’ll be doing<ul><li>Working as a member of the Global IT Support team reporting to the IT Support Lead</li><li>Responsible for IT aspects for our Athens HQ Office</li><li>Assisting end-users with their questions and issues via our ticketing system</li><li>Coordination and operation of the local IT logistics (incl. local IT asset management)</li><li>Maintaining devices including employee devices, meeting rooms, printers etc.</li><li>Collaborating with global teams to maintain centrally managed office networks</li><li>Acting as facilitator with central teams for country specific IT projects</li><li>Supporting local end-users with IT issues</li></ul>Our humble expectations<ul><li>Prior experience with working in a similar role</li><li>Experience working in IT in large organizations and know-how of best practices in IT is considered an advantage</li><li>Fluency in English to communicate with central teams. Local language is a plus to communicate with the local teams.</li><li>Strong interest and experience in providing IT support in an office environment</li><li>Plus: Technical knowledge of MacOS, ChromeOS and Windows as well as IT hardware</li><li>Excellent interpersonal and communication skills, with an orientation on excellent service</li><li>Quick thinking and the type of person with a “can do”-attitude</li></ul>

IT Specialist, On-Site

As an Operations Specialist in the Platform Efficiency team, you will take a vital role in optimizing delivery operations and enhancing courier performance across multiple countries within the region. Your primary focus will be on supporting the execution of strategies designed to improve logistics efficiency and achieving key performance targets such as courier costs. You will work closely with the Global Courier Pricing, Logistics, and local Merchant teams, as well as other departments within regional operations, to implement initiatives that drive operational efficiency and improve courier satisfaction.This role requires strong analytical skills, including working with numbers and data analysis, to identify trends, uncover insights, and make data-driven decisions. You should be comfortable analyzing performance metrics, interpreting KPIs, and recommending strategies based on your findings. Reporting to the Regional Head of Platform Efficiency, you will be a key contributor to ensuring that the region meets its financial and operational goals.What you will be doing<ul><li>Contribute to the implementation of pricing-related changes, ensuring alignment with set goals to not only deliver cost savings but also increase courier satisfaction within the region.</li><li>Support the management of regional courier cost budgets set by the Global Delivery Operations teams, aligning with financial targets and operational quality standards.</li><li>Develop and execute data-driven strategies in collaboration with Global Logistics, Product, and Merchant teams to enhance logistics efficiency metrics and overall performance.</li><li>Analyze KPIs and performance data to understand key drivers and trends, providing insights to improve results and help devise strategies to meet or exceed regional targets.</li><li>Optimize logistics operations by enhancing route planning, reducing travel and service times, and improving overall delivery efficiency.</li><li>Create and maintain comprehensive reports and dashboards to monitor key performance indicators, track progress, and communicate results to stakeholders.</li><li>Identify opportunities to streamline courier operations, increase efficiency, and improve overall service quality for consumers, merchants, and couriers.</li></ul>Our humble expectations<ul><li>3-4 years hands-on experience&nbsp;working with both operations and data analysis in a role focused on efficiency optimization and performance improvement.</li><li>Proven ability to work extensively with data&nbsp;to drive decision-making, optimize processes, and enhance operational efficiency.</li><li>Advanced analytical skills are essential, with proficiency in Excel (or Google Sheets) for data analysis; experience with Looker, SQL, or other data applications is a strong advantage.</li><li>A&nbsp;track record of leveraging data-driven strategies&nbsp;to improve key performance metrics and achieve operational targets.</li><li>Excellent interpersonal skills with the ability to&nbsp;manage projects, collaborate across global and regional teams, and influence stakeholders&nbsp;effectively.</li><li>Highly detail-oriented, organized, and capable of managing multiple initiatives in a fast-paced environment.</li><li>Self-motivated problem solver&nbsp;with a proactive approach and a commitment to continuous improvement.</li><li>Strong communication skills, with fluency in English; additional languages are a plus.</li><li>The role can be based in any of our Wolt offices across the following locations: Greece – Athens, Cyprus – Nicosia, Azerbaijan – Baku, Kazakhstan – Almaty, Georgia – Tbilisi, Uzbekistan – Tashkent.</li></ul>

Operations Specialist, Platform Efficiency

The Regional CRM Manager leads the strategy and execution of user communication efforts, focusing on enhancing engagement, retention, and loyalty. You will create and optimize communications for regional and country-specific campaigns, using strategic thinking, data analysis, and cross-functional collaboration to deliver exceptional user experiences and achieve business goals. Additionally, you will manage the region's marketing channel inventory, ensuring optimal use of channels for partner and vertical campaigns to drive meaningful outcomes while maintaining a great user experience.What you'll be doing<ul><li>Own and lead the regional user communication plan, including managing communication inventory across email and push messaging channels.</li><li>Gain a comprehensive understanding of both global programs and localized sends to our user base, ensuring alignment and consistency.</li><li>Oversee the execution of the communication plan, analyze results, and monitor opt-out rates, taking action where necessary.</li><li>Lead and manage the regional CRM team, setting clear goals, tracking performance, and providing guidance and support.</li><li>Collaborate closely with the global marketing automation team to optimize the end-to-end user journey.</li><li>Maintain an organized and transparent communication plan overview, ensuring it is accessible to both regional and global stakeholders.</li><li>Foster a culture of experimentation, encouraging the trial and iteration of new initiatives to continuously improve value creation.</li><li>Work closely with the Consumer Business and other teams to identify growth opportunities and gather insights to optimize campaign performance.</li><li>Collaborate with global teams to ensure regional strategies align with global standards, driving cohesion and consistency across efforts.</li></ul>Our humble expectations:<ul><li>You bring 4+ years of experience in CRM/Lifecycle Marketing, retention marketing, or digital marketing/analytics, particularly with email marketing, mobile marketing, and other owned channels.</li><li>You have hands-on experience with marketing automation tools or email marketing platforms (such as Emarsys, Iterable, Sailthru, Salesforce, or Marketing Cloud) to personalize user journeys.</li><li>You’ve successfully managed complex, localized, and regional marketing projects, coordinating with diverse international partners to ensure smooth execution.</li><li>You have a proven ability to collaborate with technical and business teams across different countries and time zones.</li><li>You are skilled in utilizing marketing and product analytics tools to drive data-informed decisions.</li><li>You are familiar with project management tools (like Monday or similar) and can leverage them to optimize marketing operations and enhance team collaboration.</li></ul>

Regional CRM Manager

<ul><li>Employee Lifecycle Management – Oversee end-to-end processes, including onboarding, offboarding, employment changes, and payroll-related tasks, ensuring accuracy and efficiency within Workday.</li><li>Advanced HR Advisory (Tier 2 Support) – Address complex HR inquiries, provide expert guidance on employment matters, and support the team in navigating people-related challenges.</li><li>HR Program Execution – Partner with stakeholders to drive local key central HR initiatives, such as performance reviews, compensation cycles, and talent development programs, ensuring smooth implementation.</li><li>Data-Driven Decision Making – Analyze HR metrics, generate reports, and provide insights to influence strategic workforce planning and decision-making.</li><li>Employee Relations and Compliance – Handle sensitive employee relations cases with professionalism and fairness, ensuring alignment with labor laws and company policies.</li><li>HR System Optimization – Continuously refine and enhance HR systems, including Workday and Quinyx, among others, to improve efficiency, accuracy, and user experience.</li><li>Collaboration &amp; Continuous Improvement – Work closely with cross-functional teams to drive process improvements, enhance employee experience, and contribute to a positive and high-performing work culture.</li></ul>Our humble expectations&nbsp;HR expertise and experience<ul><li>Proven experience as an HR Generalist ideally in a global, scaling environment.</li><li>Strong grasp of HR best practices and hands-on experience with day-to-day people processes.</li><li>In-depth knowledge of the Greek legal landscape, including statutory employment legislation and compliance requirements. Knowledge of other legislations (Malta, Albania, Cyprus, Kosovo) will be considered an asset.</li><li>Familiarity with shift work regulations and processes is highly valued.</li></ul>Technical proficiency<ul><li>Skilled in HRIS platforms like Workday or similar and experienced in maintaining HR policies and handling compensation and benefit topics.</li><li>Passion for leveraging technology and data to optimize HR processes.</li></ul>Communication and collaboration<ul><li>Excellent interpersonal skills with the ability to build relationships across all levels.</li><li>Comfortable working in hybrid global environments using digital tools like Slack and Zoom.</li></ul>Language skills<ul><li>Full fluency in Greek and English;&nbsp;</li></ul>Mindset and attitude<ul><li>Proactive and solution-oriented, with a strong sense of ownership.</li><li>Positive team player with excellent networking and collaboration skills in diverse settings.</li></ul>

Regional HR Operations Specialist, Med

Are you a multitasking magician with a natural flair for customer service? Are you detail oriented and enjoy a diverse working week? If this sounds like you, then we’d love to chat Role backgroundWolt is a Finnish technology company and we’re best known for our food delivery platform, although more recently we’ve expanded into other sectors like retail as well.We launched in Greece in 2019, and from our humble beginnings in Athens we now operate in 18 additional cities, bringing our customers what they need, when they need it! As a result of such rapid expansion - and the plans we have for 2025 - we need Sales Support Associates to assist our sales team and ensure they are working as efficiently as possible.What you'll be doing<ul><li>Ensuring our portfolio of stores reach the highest Wolt service standards by conducting frequent quality and satisfaction checks</li><li>Training our partner venues on how to use the Wolt tools and equipment</li><li>Successfully onboarding venues onto the Wolt platform and ensuring optimal access at necessary times</li><li>Be responsible for our menu-platform and product list always being up to date with the text and visuals that reflect the Wolt brand</li><li>Liaising with restaurant partners on a daily basis to resolve any issues that may come up</li><li>Other ad-hoc administrative and organisational tasks as they come up!</li></ul>Qualifications<ul><li>Super human organisational skills</li><li>Experience in data entry or other administrative work would be an advantage</li><li>Structured, detailed and service-oriented</li><li>Self-starter and a passion for food</li><li>Fluent in Greek &amp; able to work in English</li><li>You hold a clean and full driving licence - this is a requirement as part of this position requires you to frequently visit our partner venues&nbsp;</li><li>High interest towards analytics is a plus&nbsp;</li></ul>

Sales Support Associate

Do you have experience in a grocery store? Do you have the ability to inspire a high-quality standard of service? If this sounds like you, then we’d love to chat! 🤩 We’re looking for a&nbsp;Shift Lead&nbsp;for our&nbsp;Store Operations&nbsp;(Grocery)&nbsp;team&nbsp;at our&nbsp;Wolt Market&nbsp;in&nbsp;Glyfada. What you’ll be doing&nbsp;<ul><li>Strong collaboration with the Store Manager in order to achieve daily store KPIs</li><li>Ensuring efficient operations and being the go-to person when the Store Manager isn’t present at the store</li><li>Solving issues in which the team needs help</li><li>Monitoring and managing workload, efficiency, admin duties and well-being</li><li>Collecting and forwarding feedback</li><li>Proactively participating in developing store operations</li><li>Being able to motivate a team of 20 members</li></ul>Our humble expectations<ul><li>You have experience in grocery stores/retail, ideally as a Shift Lead</li><li>You are proactive, service-minded and a fast learner and have the ability to multitask</li><li>You are able to work 40 hours per week, flexibly in all shifts from 07:00 to 00:00, during the day, evenings and weekends and national holidays</li><li>Good understanding and use of English language</li></ul>What you’ll get by joining us👏🏻Wolt credits cashback benefit💙Employee assistance program👩🏽‍💻Wolt-wide training programs🥳Team budgets per year🍊Snacks at the store

Shift Lead - Wolt Market Glyfada

Accountable for meeting our target KPIs on optimal supply-demand balance, to offer stellar customer experience (lateness and customer satisfaction and indirectly Quality of Service cost) as well as courier experience.<ul><li>Plan &amp; execute: Defining operational forecasts, supply plans, and application targets for your region considering both global and local knowledge, such as holidays, special events, and changing weather conditions. Aligning with other central teams such as finance and procurement during bi-annual planning.&nbsp;</li><li>Monitor &amp; course-correct: Weekly and daily monitoring of KPIs and plan performance, and executing necessary corrective actions, e.g. launching referral campaigns, activating applicants to convert faster, engaging existing courier pool to deliver more, or reactivating inactive couriers</li><li>Collaborate: with local operations teams and central teams on KPI performance, supply plans, and improvement actions progress</li><li>Develop new initiatives and ways of working: Conducting tests and proving new improvement concepts in e.g. planning, courier acquisition, onboarding performance, courier activation, and customer satisfaction. Support in implementation of global improvement initiative roll-outs</li></ul>You will report to our Global Head of Courier Supply.&nbsp;Our humble expectationsWe are looking for someone with<ul><li>You are a solid operator with experience working in operations or strategic business development in a fast-paced environment</li><li>Attitude for action and ownership beyond the obvious. You are constantly looking for opportunities to improve and have the determination to drive change</li><li>Master degree in a relevant field (Industrial Engineering, Business, or related)</li><li>Stellar capabilities in strategic thinking, analytical execution and reporting. Looker and Excel are a must, but knowing SQL is useful as well</li><li>The ability to work in cross-functional teams, maintain and manage relationships with multiple stakeholders</li><li>A true culture champion - someone that leads by example with collaboration, teamwork, data-driven decision making and best-idea-wins attitude. We also value humility and politeness at all times!</li><li>Excellent written and oral communication skills in English</li></ul>

South Regional Courier Supply Lead

Calling all team-players - are you looking for a role that could shape the future of retail? If so, then let’s talk! We are looking for&nbsp;Store Operations Associates&nbsp;to join our Wolt Market teams in Athens! 🤩We're currently hiring for our stores in the following locations:<ul><li>Marousi:&nbsp;part-time</li><li>Glyfada:&nbsp;full-time</li><li>Piraeus:&nbsp;part-time&nbsp;</li><li>Ampelokipoi:&nbsp;part-time</li></ul>What you’ll be doing<ul><li>Taking in orders through our Merchant app</li><li>Picking and packing groceries, and handing them to customers and courier partners</li><li>Unloading food and supplies that we receive from vendors</li><li>Managing our internal systems which include precise information about nutrients and allergens</li><li>Maintaining order and cleanliness of the store</li></ul>Our humble expectations<ul><li>You are proactive and a fast learner with the ability to multitask</li><li>Flexibility with working in shifts in the mornings, evenings and nights, including weekends and holidays - our Wolt Markets are open 7 days a week</li><li>Experience from working in a grocery store is an advantage!</li><li>Fluency in Greek</li><li>You have the right to work in Greece</li></ul>What you 'll get by joining us👏🏻Wolt credits cashback benefit💙Employee assistance program👩🏽‍💻Wolt-wide training programs🥳Team budgets per year🍊Snacks at the store

Store Operations Associate - Athens (Multiple locations)

Are you a team player with great communication skills? Do you enjoy working in a dynamic environment?&nbsp;If your answer is yes - then read further!&nbsp; We're currently looking for&nbsp;full-time&nbsp;Support Associates to join our team in Athens! In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and courier partners. Our operation is running seven days a week so this role also requires you to be able to work on weekends.&nbsp;Please note that this is an on-site position for candidates based in Athens. :)&nbsp;If the points below sound exciting, we look forward to hearing from you! Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time. Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise.&nbsp; Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience. Personal Touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must!&nbsp; Attitude: Take ownership beyond the obvious.What you'll be doing<ul><li>Handling our 24/7 customer, venue partner and courier partner support together with the team.</li><li>Communicating with customers via the chat or over the phone using a Wolt tone of voice and adapting to the customers tone.</li><li>Simply and clearly responding to questions and queries from our customers, venue partners and courier partners, finding solutions to exceed their expectations.</li><li>Developing our customer, venue partner and courier partner support together with the team.</li></ul>Our humble expectations<ul><li>It's a shift-based role, so you are able to work during mornings, nights and weekends (40 hours per week)&nbsp;- we are open 7 days a week.</li><li>You already have experience in a customer-facing role or logistics role and you're excited to join our award winning Support&nbsp;team.</li><li>You are a fast learner and attentive to both small details and the bigger picture.</li><li>Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority.</li><li>You're an expert when it comes to Athens' food scene, traffic patterns, and the different areas of your city.</li><li>You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment.</li><li>Fluency&nbsp;in Greek and ability&nbsp;to work in English is required.</li></ul>

Support Associate

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Job Ads Αττική - Page 40

ifrs reporting actuary

NN

it specialist, on-site

Wolt Greece

operations specialist, platform efficiency

Wolt Greece

regional crm manager

Wolt Greece

regional hr operations specialist, med

Wolt Greece

sales support associate

Wolt Greece

shift lead - wolt market glyfada

Wolt Greece

south regional courier supply lead

Wolt Greece

store operations associate - athens (multiple locations)

Wolt Greece

support associate

Wolt Greece