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Are you a team player with great communication skills? Do you enjoy working in a dynamic environment?&nbsp;If your answer is yes - then read further!&nbsp; We're currently looking for&nbsp;full-time&nbsp;Support Associates to join our team in Athens! In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and courier partners. Our operation is running seven days a week so this role also requires you to be able to work on weekends.&nbsp;Please note that this is an on-site position for candidates based in Athens. :)&nbsp;If the points below sound exciting, we look forward to hearing from you! Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time. Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise.&nbsp; Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience. Personal Touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must!&nbsp; Attitude: Take ownership beyond the obvious.What you'll be doing<ul><li>Handling our 24/7 customer, venue partner and courier partner support together with the team.</li><li>Communicating with customers via the chat or over the phone using a Wolt tone of voice and adapting to the customers tone.</li><li>Simply and clearly responding to questions and queries from our customers, venue partners and courier partners, finding solutions to exceed their expectations.</li><li>Developing our customer, venue partner and courier partner support together with the team.</li></ul>Our humble expectations<ul><li>It's a shift-based role, so you are able to work during mornings, nights and weekends (40 hours per week)&nbsp;- we are open 7 days a week.</li><li>You already have experience in a customer-facing role or logistics role and you're excited to join our award winning Support&nbsp;team.</li><li>You are a fast learner and attentive to both small details and the bigger picture.</li><li>Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority.</li><li>You're an expert when it comes to Athens' food scene, traffic patterns, and the different areas of your city.</li><li>You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment.</li><li>Fluency&nbsp;in Greek and ability&nbsp;to work in English is required.</li></ul>

Support Associate

Are you an experienced customer support professional with leadership experience and passion for delivering an exceptional service? Does leading a support team within one of Europe’s fastest-growing tech companies sound like your next adventure? If so, then we’d love to chat!Role backgroundWolt is a Finnish technology company and we’re best known for our food delivery platform - you can read more about our story below. Our journey in Greece started in January 2019 and from there we've expanded to Malta and Cyprus in the spring of 2020, as well as Thessaloniki in July 2020 and in Larisa in February 2021. With our excellent customer service, the support teams are the glue that holds the marketplace together. We ensure that the operations between customers, restaurant partners and courier partners all run smoothly. As our Support Lead, you will manage our support team and inspire a high-quality standard of service that we provide to our customers and partners throughout the country. Even though we deliver 7 days a week, our new Support Lead will only be required to work Monday - Friday :)What you'll be doing<ul><li>Leading by example and showing what customer-obsessed means: At Wolt, our Customer Support-team knows that customer interactions serve a larger purpose than simply fixing problems. You will lead by example and raise the bar for the way we do support at Wolt.</li><li>Analyzing and optimizing: You will look for patterns in incoming requests, translating it to actions and improvements - get your spreadsheet skills ready, there will be plenty of number crunching to do here!</li><li>Strategizing: You will work together with our Head of Customer Support to develop strategies to improve customer experience and satisfaction while creating engaged customers.</li><li>Recruiting, mentoring and managing: You will find the best talent with the right attitude while creating an environment where the team can develop through encouragement and empowerment. You will provide performance feedback, make sure your team is motivated and meets SLA's.</li><li>Communicating: Understanding and setting the needs and relevant tone of voice to each of our customers (courier partners, customers, and merchants) that are reaching out to us.</li><li>Getting stuff done: Hustle, hustle, hustle.</li></ul>Our humble expectations<ul><li>Proven leadership experience and background from customer experience, product management, customer insights, or similar field</li><li>Experience and passion for working with analytics. You love exploring customer insights and patterns to take the customer experience and the way support is done to new heights.</li><li>Passionate about customer experience and enjoy working and engaging with people.</li><li>Data-driven and able to work with data and turn your findings into actions to help the rest of the core team understand how support is progressing according to the KPIs.</li><li>Can-do attitude and positive energy. You enjoy the idea of working in a fast-paced entrepreneurial environment and you like to roll up your sleeves and get things done.</li><li>You have the skills and know-how to motivate your team to provide the best service possible.</li><li>You’re tech-savvy and enjoy learning and teaching others in how to use our support tools and make things smarter.</li><li>The ability to think on your feet and multi-task.</li><li>Fluent in Greek and English.</li></ul>

Support Team Lead

Are you an experienced WFM Specialist&nbsp;with a passion for delivering exceptional service? Does designing and launching plans to increase staffing efficiency within one of Europe’s fastest-growing tech companies sound like your next adventure? If so, then we’d love to chat! Role backgroundWolt has been growing rapidly in Greece ever since we entered the market in Athens in January 2019, and we've now expanded into 6 other cities as well. As a company we've always prided ourselves on providing truly outstanding customer service&nbsp;and as the business has grown so has our Support team!&nbsp;As such, we need a Shift Planner (WFM) to take responsibility for shift scheduling and headcount planning processes within the Support team. You’ll need to be comfortable with working with data in complex, high-paced service operations environment. In this role, you’ll get a lot of help and support on the way, but is also expected to be an amazing independent contributor with an exceptional ability to execute every single day.What you'll be doing<ul><li>Create and maintain shift schedules for our delivery workforce using our WFM and BI tools and spreadsheets.</li><li>Monitor and analyze shift performance metrics to identify areas for improvement.</li><li>Collaborate with different teams to ensure staffing levels are optimized.</li><li>Maintain accurate and up-to-date records of shift schedules, time off requests, and other related data. One of your main success criteria will be to constantly improve our staffing predictions against actuals!</li><li>Develop and implement efficient shift planning procedures to enhance workforce productivity.</li><li>Work together with Team Leads, Support Managers &amp; Head of Support to develop strategies and continuously optimize our forecasting, shift scheduling and performance management processes</li><li>Work in close co-operation with Head of Support to continuously balance operational needs, budgeting and employee experience</li><li>Deliver shift schedules and other reports for payroll and finance</li></ul>Our humble expectations<ul><li>Solid previous Contact Center WFM experience</li><li>You are able to think on your feet and multi-tasking is your second nature</li><li>You have lazer-sharp focus on details, but can also take the “helicopter view” to ensure that successful WFM processes fit our broader Support strategy</li><li>You are tech-savvy and seek to learn and teach others in how to use our Customer Support tools</li><li>Excellent organizational and analytical skills.</li><li>Proficient in using workforce management software and tools (SQL knowledge is a plus)</li><li>Fluent in English and Greek</li></ul>

WFM Specialist

As a&nbsp;Regional Scheduling Lead&nbsp;in our Workforce Management (WFM) team, you will lead a group of 5-8 schedulers managing routines across 6-9 countries. Your role is pivotal in creating efficient, accurate schedules that balance operational goals. Collaborating with the Global Scheduling Lead and partnering with Planning and Intraday teams, you will ensure alignment across functions while serving as a key escalation point for complex challenges. In this position, you will refine scheduling practices, develop mid-term forecast models, and generate actionable insights from data. By simplifying processes, driving automation, and fostering continuous improvement, you will optimize scheduling accuracy and enhance service levels. Your work will ensure smooth operations, enabling our teams to meet organizational and customer needs effectively.Your Mission:<ul><li>Work with your countries and Regional counterparts to optimise our service delivery for our customers no matter where they are;</li><li>Grow and level up your team, supporting their development through the WFM Career map and beyond;</li><li>Set the scheduling strategy for the upcoming 3 months and work with our internal, shared services and outsourced teams to deliver this;</li><li>Build scalable scheduling routines, identify and highlight replication opportunities for global consistency;</li><li>Understand and interrogate our forecasts, making adjustments using your expertise and optimise our coverage to meet our SLAs, efficiency goals and resolution times;</li><li>Identify process improvement opportunities and take the initiative to automate, improve efficiency, and reduce waste and cycle times across WFM practices, whilst always considering our agents’ well-being;</li><li>Drive and be accountable for WFM KPI improvements (forecasting accuracy, scheduling accuracy, cycle times);</li><li>Co-own quarterly OKR target-setting with your fellow leads;</li><li>Build smaller-scale forecasts to support exceptional events, such as incidents.</li></ul>Our humble expectations<ul><li>You’re experienced as a people lead - you have at least 1 years of experience leading teams and/or 1 year in a Workforce Management role.</li><li>You’ll have created schedules in a contact centre environment in your prior roles.</li><li>You have a strong understanding of Workforce Management. You have experience in forecasting (including knowledge of different forecasting models), capacity planning, scheduling and real-time management.</li><li>You’re an independent problem solver. You’re able to identify and resolve issues independently, even in unfamiliar or ambiguous situations.</li><li>You’re a self-starter - you have a proven track record of taking ownership and creatively solving problems, while improving efficiency.</li><li>You feel confident in stakeholder management - you’re able to connect and maintain relationships with various internal teams.</li><li>You get it done. You can identify and resolve issues independently, taking initiative even under unfamiliar or ambiguous circumstances.</li><li>You are strategic and data driven - you think strategically and are able to translate strategy into operational plans, you analyse and interpret data. You have worked with BI tools before like Looker etc. and your Excel/Spreadsheets skills are advanced!</li></ul>Next stepsWe could list all the amazing things we offer - but actually, the best part about working with Wolt is the awesome group of people who you will be working with. There is never a dull day at the office and you will be a part of an energetic team in an exciting start-up environment where you will have the opportunity to grow with the company.&nbsp;If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!If you have any further questions about the position before submitting an application, you can turn to: Alexandra Richiteanu, Talent Acquisition Partner: alexandra.richiteanu@wolt.external.com&nbsp; Please note that we do not accept applications coming in via email. Please submit your application in English via our job portal.

Workforce Management Regional Scheduling Lead, South

Αναζητούμε για το κατάστημα JUMBO στο&nbsp;Λαυρίου:<ul><li>Αποθηκάριο</li></ul> Εάν έχεις προηγούμενη εμπειρία στο λιανικό εμπόριο, μπορείς να αφήσεις το βιογραφικό σου καθημερινά στο κατάστημα του Λαυρίου ή να μας το προωθήσεις στο email: 68hr@jumbo.gr Τί προσφέρουμε:<ol><li>Αξιοκρατικό περιβάλλον εργασίας</li><li>Άριστες προοπτικές επαγγελματικής εξέλιξης σε σύντομο χρονικό διάστημα</li><li>Συστηματική και ευρύτατη εκπαίδευση</li><li>Σύγχρονο και ευχάριστο περιβάλλον εργασίας</li></ol>

Αποθηκάριος για το κατάστημα ΛΑΥΡΙΟΥ

Αναζητάμε για το κατάστημα&nbsp;JUMBO Μεταμόρφωσης/ Ν. Φιλαδέλφειας: <ul><li>ΠΩΛΗΤΕΣ</li><li>ΑΠΟΘΗΚΑΡΙΟΥΣ</li></ul>Εάν:Έχεις προηγούμενη επαγγελματική εμπειρία στο λιανικό εμπόριοΕμείς σου προσφέρουμε<ul><li>Αξιοκρατικό &amp; σύγχρονο περιβάλλον εργασίας.</li><li>Ανταγωνιστικό πακέτο αποδοχών</li><li>Άριστες προοπτικές επαγγελματικής εξέλιξης σε σύντομο χρονικό διάστημα.</li><li>Συστηματική και ευρύτατη εκπαίδευση.</li></ul>Άφησε απευθείας καθημερινά στο κατάστημα το βιογραφικό σου ή στείλε το στο e-mail:&nbsp;23hr@jumbo.grΘα τηρηθεί απόλυτη εχεμύθεια.

Πωλητές και Αποθηκάριοι για το κατ/μα της Μεταμόρφωσης

Αναζητούμε για το κατάστημα JUMBO στη Βαρυμπόμπη/ Κηφισιά:<ul><li>ΠΩΛΗΤΕΣ</li><li>ΤΑΜΙΕΣ</li></ul> Προσόντα:<ul><li>Προηγούμενη επαγγελματική εμπειρία στο λιανικό εμπόριο</li><li>Όρεξη και διάθεση για εργασία</li></ul>Σου προσφέρουμε:<ul><li>Αξιοκρατικό περιβάλλον εργασίας</li><li>Άριστες προοπτικές επαγγελματικής εξέλιξης σε σύντομο χρονικό διάστημα</li><li>Συστηματική και ευρύτατη εκπαίδευση</li><li>Σύγχρονο και ευχάριστο περιβάλλον εργασίας</li></ul> Μπορείς να αφήσεις απευθείας το βιογραφικό σου στο κατάστημα καθημερινά ή να το προωθήσεις στο e-mail:&nbsp;66hr@jumbo.gr

Πωλητές και ταμίες για το κατ/μα Βαρυμπόμπης/Κηφισιάς

Αναζητούμε&nbsp;Βοηθό Αγοραστή. Θα είσαι υπεύθυνος/η για: <ul><li>Έλεγχο και οργάνωση καθημερινής αλληλογραφίας, επικοινωνία με προμηθευτές και γραμματειακή υποστήριξη στον υπεύθυνο αγοραστή.</li><li>καταχώρηση παραγγελιών, έλεγχος φορτώσεων και παραλαβών</li><li>έλεγχος συσκευασίας, ετικετών και δημιουργικών των προϊόντων</li><li>έλεγχος δειγμάτων των προϊόντων</li><li>παρακολούθηση πωλήσεων</li></ul>Τι πρέπει να διαθέτεις:<ul><li>Πτυχίο θετικής ή οικονομικής κατεύθυνσης, με ελάχιστο μ.ο. 7,5</li><li>άριστη γνώση αγγλικής γλώσσας</li><li>πολύ καλή γνώση Η/Υ</li><li>οργάνωση &amp; διαχείριση χρόνου</li><li>ανεπτυγμένη ικανότητα επικοινωνίας και δεξιότητα επίλυσης προβλημάτων</li><li>δημιουργικότητα και επιχειρηματική αντίληψη με έντονο εμπορικό προσανατολισμό</li><li>ομαδικό πνεύμα</li><li>διαθεσιμότητα για ταξίδια</li></ul>Τι σου προσφέρουμε:<ul><li>αξιοκρατικό περιβάλλον εργασίας</li><li>άριστες προοπτικές επαγγελματικής εξέλιξης σε σύντομο χρονικό διάστημα</li><li>συστηματική &amp; ευρύτατη εκπαίδευση με στόχο την ανάπτυξη</li><li>σύγχρονο &amp; ευχάριστο περιβάλλον εργασίας</li></ul>

Βοηθός Αγοραστή

H&nbsp;JUMBO SA&nbsp;αναζητά έναν ενθουσιώση και αναλυτικό&nbsp;SUPPLY CHAIN ASSISTANT&nbsp;με ισχυρό στατιστικό υπόβαθρο για να ενταχθεί στην ομάδα μας. Εάν έχεις πάθος για τα δεδομένα, την ανάλυση και την αποτελεσματική διαχείριση της εφοδιαστικής αλυσίδας, τότε η θέση αυτή είναι για σένα! Κύριες Αρμοδιότητες:<ul><li>Υποστήριξη στη διαχείριση και ανάλυση δεδομένων της εφοδιαστικής αλυσίδας</li><li>Συλλογή, επεξεργασία και ανάλυση στατιστικών δεδομένων για την παρακολούθηση της απόδοσης των διαδικασιών της εφοδιαστικής αλυσίδας</li><li>Βοήθεια στην ανάπτυξη προβλέψεων ζήτησης και στη βελτιστοποίηση των επιπέδων αποθεμάτων</li><li>Συνεργασία με τα τμήματα Αγοραστών και Αποθηκών για τη βελτίωση αποδοτικότητας των διαδικασιών</li><li>Υποστήριξη στη βελτιστοποίηση των διαδικασιών παραγγελιών, μεταφορών και αποθεμάτων μέσω δεδομένων</li></ul>&nbsp;Απαιτούμενα Προσόντα:<ul><li>Πτυχίο σε Στατιστική, Μαθηματικά, Οικονομικά ή σχετικό τομέα</li><li>Εμπειρία σε θέση που σχετίζεται με τη διαχείριση εφοδιαστικής αλυσίδας ή ανάλυση δεδομένων</li><li>Ικανότητα να εργάζεσαι με μεγάλα σύνολα δεδομένων και να εξάγεις χρήσιμα συμπεράσματα</li></ul>Προαιρετικά Προσόντα:<ul><li>Πιστοποίηση ή επιπλέον σπουδές σε Στατιστική Ανάλυση ή Data Science</li></ul> Η εταιρεία σου προσφέρει:<ul><li>Ευκαιρίες επαγγελματικής ανάπτυξης και εκπαίδευσης</li><li>Δυναμικό εργασιακό περιβάλλον</li><li>Συμμετοχή σε καινοτόμα έργα και διαδικασίες που ενισχύουν την αποτελεσματικότητα της εφοδιαστικής αλυσίδας</li></ul>

SUPPLY CHAIN ASSISTANT

Our client, a key player in the Power &amp; Utilities sector, is embarking on a large-scale digital transformation, aiming to modernize and standardize IT &amp; OT applications across its production sites in Greece. This initiative focuses on boosting productivity, strengthening security operations, optimizing costs, and establishing centralized IT application management.We are looking for a&nbsp;Project Manager&nbsp;to spearhead this transformation. The ideal candidate is well-versed in Agile methodologies, software development life cycles, and has a proven history of successfully delivering complex digital projects. #LI-DNIResponsibilities<ul><li>Lead and oversee the implementation of IT services across multiple production sites</li><li>Drive the modernization and standardization of IT &amp; OT applications</li><li>Analyze the current IT landscape, categorize applications, and define transformation strategies</li><li>Manage cloud migration and digitalization initiatives for critical applications</li><li>Provide hands-on training and ongoing support for on-site teams</li><li>Collaborate closely with stakeholders, vendors, and internal teams to align project objectives</li><li>Lead additional transformation efforts aimed at cost optimization, security enhancement, and service improvement</li></ul>Requirements<ul><li>9+ years of project management experience</li><li>Strong ability to engage with Director-level and C-suite stakeholders</li><li>Expertise in Agile frameworks and digital transformation projects</li><li>Experience in the Power &amp; Utilities sector is highly desirable</li><li>Solid understanding of modern technology stacks</li><li>Proven leadership in building and managing high-performance teams</li><li>Willingness to travel occasionally to power plant locations across Greece</li><li>Proficiency in English (B2+) and Greek</li></ul>We offer<ul><li>For you:</li><li>Paid annual vacation</li><li>Paid sick leave days</li><li>Private health insurance</li><li>Stable income</li><li>Meal and home office compensation</li><li>For your comfortable work:</li><li>Remote and hybrid work opportunities</li><li>Corporate laptop</li><li>Possibility to work on your own device</li><li>Free licensed software</li><li>Relocation opportunities</li><li>Free wellbeing activities</li><li>For your growth:</li><li>Possibility to create a Personal Development Plan from the first day in the company</li><li>Free trainings for technical and soft skills</li><li>Free access to LinkedIn Learning platform</li><li>Free access to internal and external e-Libraries</li><li>Certification opportunities</li><li>Language courses</li><li>Internal technical and non-technical communities</li><li>Possibility to contribute in internal, opensource products</li></ul>EPAM is a leading global provider of digital platform engineering and development services. We are committed to positively impacting our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to learn and grow continuously. You will join a dedicated, creative, and diverse community that will help you discover your fullest potential.EPAM is committed to providing our global team of 52,800+ EPAMers with inspiring careers. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success, and we value collaboration, try always to understand our customers' business, and strive for the highest standards of excellence.

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support associate

Wolt Greece

support team lead

Wolt Greece

wfm specialist

Wolt Greece

workforce management regional scheduling lead, south

Wolt Greece

αποθηκάριος για το κατάστημα λαυριου

Jumbo

πωλητές και αποθηκάριοι για το κατ/μα της μεταμόρφωσης

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πωλητές και ταμίες για το κατ/μα βαρυμπόμπης/κηφισιάς

Jumbo

βοηθός αγοραστή

Jumbo

supply chain assistant

Jumbo

project manager

EPAM Global