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Η MACOhair&nbsp;αναζητά έναν Onboarding &amp; Training Specialist για να διασφαλίσει την αποτελεσματική ένταξη και εκπαίδευση του νέου προσωπικού. Ο ρόλος αυτός είναι κρίσιμος για τη δημιουργία μιας ενωμένης&nbsp;και υψηλής απόδοσης ομάδας, διασφαλίζοντας ότι όλοι οι εργαζόμενοι είναι πλήρως προετοιμασμένοι να ανταποκριθούν στα πρότυπα της εταιρείας. Η θέση ακολουθεί υβριδικό μοντέλο εργασίας:<ul><li>Remote: Δημιουργία εκπαιδευτικού υλικού, διαχείριση onboarding διαδικασιών, διαδικτυακές συναντήσεις και αξιολόγηση προσωπικού.</li><li>On-site (1-2 φορές την εβδομάδα): Πρακτική εκπαίδευση στις τεχνικές εφαρμογής των προϊόντων και δια ζώσης&nbsp;αξιολογήσεις.</li></ul>Αρμοδιότητες:<ul><li>Διαχείριση της διαδικασίας ενσωμάτωσης (onboarding) νέων υπαλλήλων, προσφέροντας πλήρη ενημέρωση για την εταιρεία, τα προϊόντα και τις διαδικασίες.</li><li>Εκπαίδευση προσωπικού στις τεχνικές εφαρμογής των συστημάτων μαλλιών, extensions και άλλων προϊόντων.</li><li>Δημιουργία και υλοποίηση εκπαιδευτικών προγραμμάτων για νέους και υφιστάμενους εργαζομένους, προσαρμοσμένων στις ανάγκες κάθε ρόλου.</li><li>Ανάπτυξη εγχειριδίων και εκπαιδευτικού υλικού (βίντεο, εγχειρίδια, οδηγίες διαδικασιών).</li><li>Παρακολούθηση της απόδοσης των εργαζομένων και προσαρμογή της εκπαίδευσης βάσει αναγκών.</li><li>Συνεργασία με τις διοικητικές ομάδες για τη βελτίωση των διαδικασιών εκπαίδευσης και ανάπτυξης του προσωπικού.</li></ul>Τι ζητάμε<ul><li>Προϋπηρεσία τουλάχιστον 2 ετών σε εκπαίδευση προσωπικού, onboarding ή σχετικό ρόλο</li><li>Ικανότητα εκπαίδευσης σε τεχνικές δεξιότητες που σχετίζονται με κομμωτηριακές υπηρεσίες ή προϊόντα ομορφιάς</li><li>Ικανότητα σύνταξης δομημένου εκπαιδευτικού υλικού</li><li>Δεξιότητες στην επικοινωνία και στην οργάνωση</li><li>Διάθεση για μάθηση και προσαρμογή σε νέες τεχνικές και τάσεις</li><li>Επιθυμητή εμπειρία σε κομμωτηριακό ή beauty industry περιβάλλον</li></ul>Προσφέρουμε:<ul><li>Μισθός από 900 έως 1.200 ευρώ καθαρά με δυνατότητα bonus απόδοσης</li><li>Υβριδικό περιβάλλον εργασίας (Remote &amp; On-site)</li><li>Ευκαιρίες ανάπτυξης σε ένα δυναμικά αναπτυσσόμενο brand</li><li>Εκπαίδευση στις πιο σύγχρονες τεχνικές αντικατάστασης μαλλιών και extensions</li><li>Φιλικό και επαγγελματικό περιβάλλον εργασίας</li></ul>

Onboarding & Training Specialist

We are seeking a highly experienced and forward-thinking Senior Principal to lead DevOps Engineering across our AI products group. This role is critical in enabling the development, deployment, and scaling of cutting-edge AI products that transform banking operations and customer experiences. You will work closely with product managers, data scientists, and software engineers to build robust, secure, and scalable infrastructure and CI/CD pipelines for AI/ML solutions.&nbsp;&nbsp;OPPORTUNITIES<ul><li>Infrastructure &amp; Automation&nbsp; </li><li>Design and operate hybrid cloud infrastructure across Cloud (Azure, AWS) and on-prem environments.&nbsp; </li><li>Implement and maintain Infrastructure as Code (e.g. Terraform, Azure ARM/Bicep, AWS CloudFormation, and Ansible).&nbsp; </li><li>Automate configuration management and routine tasks (e.g. Python, Bash).&nbsp; </li><li>CI/CD &amp; GitOps&nbsp; </li><li>Maintain and optimize infrastructure, Pipeline-as-Code and shared libraries (e.g. Teamcity, Jenkins).&nbsp; </li><li>Implement AI deployments and workflows ( e.g. GitOps workflows using ArgoCD or FluxCD for Kubernetes-based AI deployments).&nbsp; </li><li>Containerization &amp; Orchestration&nbsp; </li><li>Containerize AI applications using Docker and manage deployments on Kubernetes clusters (EKS, AKS, on-prem).&nbsp; </li><li>Use Helm, ingress controllers, and service meshes to manage complex deployments.&nbsp; </li><li>Security &amp; Compliance&nbsp; </li><li>Integrate security tools such as  Snyk, Trivy, OWASP ZAP, and SonarQube into CI/CD pipelines.&nbsp; </li><li>Manage secrets using HashiCorp Vault, AWS Secrets Manager, and Azure Key Vault.&nbsp; </li><li>Operate cloud-native security services like Azure Defender, AWS GuardDuty, Security Hub, Inspector, and Config.&nbsp; </li><li>Monitoring &amp; Observability&nbsp; </li><li>Build centralized monitoring and logging using Prometheus, Grafana, ELK/EFK, Splunk, Azure Monitor, and AWS CloudWatch.&nbsp; </li><li>Collaboration &amp; Leadership&nbsp; </li><li>Partner with Compliance, Security, Architecture, Operations, and Support teams to ensure enterprise-grade reliability and compliance.&nbsp; </li><li>Mentor junior engineers and champion DevOps best practices across the AI engineering organization</li></ul>&nbsp;SKILLS<ul><li>10+ years in DevOps, SRE, or platform engineering roles.&nbsp; </li><li>Deep expertise in Azure, AWS, and hybrid infrastructure.&nbsp; </li><li>Proficiency in Kubernetes, Docker, Helm, and service mesh technologies.&nbsp; </li><li>Strong experience with TeamCity, Jenkins, Terraform, Ansible, and GitOps tools.&nbsp; </li><li>Proven track record in implementing secure, compliant, and scalable DevOps practices.&nbsp;</li></ul>&nbsp;&nbsp;VALUES<ul><li>Care&nbsp;about designing and operating hybrid cloud infrastructure</li><li>Commit&nbsp;to mentoring junior engineers and champion DevOps best practices.</li><li>Collaborate&nbsp;with Compliance, Security, Architecture, Operations, and Support teams.</li><li>Challenge&nbsp;our teams to scale and deploy&nbsp;cutting-edge AI products.</li></ul> &nbsp;SOME OF OUR BENEFITS include:<ul><li>Maternity leave:&nbsp;Transition back with 3 days per week in the first month and 4 days per week in the second month </li><li>Civil Partnership:&nbsp;1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership </li><li>Family care:&nbsp;4 weeks of paid family care leave </li><li>Recharge days:&nbsp;4 days per year to use when you need to physically or mentally needed to recharge </li><li>Study leave:&nbsp;2 weeks of paid leave each year for study or personal development&nbsp;</li></ul>

Senior Principal DevOps Engineer

We are seeking a visionary and hands-on Principal Data Scientist to lead the design, development, and deployment of cutting-edge AI/ML solutions across our Banking AI portfolio. This role is central to Temenos’ AI strategy, delivering responsible, high-impact models that transform how banks operate and serve their customers.&nbsp;You will work closely with product managers, engineers, and domain experts to build scalable, ethical, and high-performing AI systems. You will also mentor data scientists, contribute to AI governance, and drive innovation in areas such as GenAI, LLMs, and predictive analytics.&nbsp;&nbsp;OPPORTUNITIES<ul><li>AI Strategy &amp; Innovation&nbsp; </li><li>Lead research and prototyping of novel AI techniques, including GenAI and LLMs, for banking use cases.&nbsp; </li><li>Define and drive the AI/ML roadmap in alignment with product and business goals.&nbsp; </li><li>Champion responsible AI practices, ensuring fairness, transparency, and compliance.&nbsp; </li><li>Model Development &amp; Deployment&nbsp; </li><li>Design, build, and deploy production-grade AI/ML models for banking, across retail, risk and compliance, payments, wealth.&nbsp;&nbsp; </li><li>Collaborate with engineering and design to integrate models into scalable, cloud-native and on-prem systems.&nbsp; </li><li>Establish best practices for model monitoring, retraining, and lifecycle management.&nbsp; </li><li>Technical Leadership &amp; Mentorship&nbsp;</li><li>Provide technical direction and mentorship to junior data scientists and engineers.&nbsp; </li><li>Review code, model architectures, and experiments to ensure scientific rigor and quality.&nbsp; </li><li>Contribute to the development of internal AI frameworks, tools, and reusable components.&nbsp; </li><li>Stakeholder Engagement&nbsp; </li><li>Partner with product, engineering, design and sales teams to translate requirements into data science solutions.&nbsp; </li><li>Communicate complex technical concepts to non-technical stakeholders with clarity and impact.&nbsp; </li><li>Support go-to-market efforts with technical insights and customer-facing engagements.&nbsp;</li></ul>&nbsp;SKILLS<ul><li>Advanced degree (PhD or MSc) in Computer Science, Data Science, Statistics, or related field.&nbsp; </li><li>Experience with AI governance, model explainability, and regulatory compliance.&nbsp; </li><li>Familiarity with composable banking platforms and financial services data.&nbsp; </li><li>Experience working in agile, cross-functional teams in a global, matrixed environment.&nbsp;</li><li>Leadership &amp; Culture Fit&nbsp; </li><li>We’re looking for a collaborative, impact-driven leader who thrives in ambiguity and inspires teams to push the boundaries of what’s possible with AI in banking.&nbsp;</li></ul>&nbsp;&nbsp;VALUES<ul><li>Care&nbsp;about partnering with product, engineering, design and sales teams</li><li>Commit&nbsp;to&nbsp;working in agile, cross-functional teams.</li><li>Collaborate&nbsp;to review code, model architectures quickly and effectively.&nbsp;</li><li>Challenge&nbsp;and lead research and prototyping of novel AI techniques.</li></ul> &nbsp;SOME OF OUR BENEFITS include:<ul><li>Maternity leave:&nbsp;Transition back with 3 days per week in the first month and 4 days per week in the second month </li><li>Civil Partnership:&nbsp;1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership </li><li>Family care:&nbsp;4 weeks of paid family care leave </li><li>Recharge days:&nbsp;4 days per year to use when you need to physically or mentally needed to recharge </li><li>Study leave:&nbsp;2 weeks of paid leave each year for study or personal development&nbsp;</li></ul>

Principal Data Scientist

Are you a proactive, analytical thinker with a passion for both technology and strategy? Join our dynamic IT team as a Business Assistant to the CIO and play a critical role in shaping the digital future of our organization. About the Role This unique hybrid position combines business with executive support, offering a front-row seat to strategic decision-making at the highest level. You’ll work closely with our CIO, acting as a trusted advisor and operational right hand, helping drive key initiatives across the business.&nbsp;OPPORTUNITIES<ul><li>Key&nbsp;Responsibilities </li><li>Strategic Support: Partner with the CIO to drive IT strategy and ensure alignment with organizational goals. </li><li>Advance PowerPoint: You’ll be preparing data and &nbsp;project progress slides for CIO to present </li><li>Business Analysis: Identify inefficiencies, assess data trends, and deliver actionable insights. </li><li>Project Coordination: Monitor and report on project progress, ensuring deadlines are met. </li><li>Business Case Development: Create cost-benefit analyses, ROI calculations, and risk assessments. </li><li>Executive Communication: Prepare briefings, presentations, and reports for stakeholders. </li><li>Meeting &amp; Calendar Management: Organize meetings, track action items, and manage the CIO’s schedule and expenses. </li><li>Stakeholder Engagement: Serve as a key liaison between IT and business units to ensure smooth collaboration. </li><li>Process Improvement: Drive operational efficiency through continuous improvement. </li><li>Cross-Departmental Projects: Support occasional initiatives led by the CFO or finance office. </li><li>Travel: Be ready for frequent business trips across regions.</li></ul>&nbsp;SKILLS<ul><li>You should have</li><li>Bachelor’s degree in Business Administration, Information Systems, or a related field (Master’s preferred). </li><li>3+ years of experience in IT consulting, business analysis, project management, or executive support. </li><li>Strong analytical and problem-solving skills. </li><li>Proven ability to develop and evaluate IT project business cases. </li><li>Excellent written and verbal communication abilities. </li><li>Outstanding proficiency in tools such as Excel, PowerPoint, and project management software (e.g., Jira). </li><li>Ability to handle confidential information with discretion. </li><li>Experience in IT or technology-driven environments is a plus. </li><li>Fluent business English</li></ul>&nbsp;&nbsp;VALUES<ul><li>Care&nbsp;about&nbsp;transforming the Banking landscape. </li><li>Commit&nbsp;to&nbsp;being part of an exciting culture and product evolving within the financial industry. </li><li>Collaborate&nbsp;effectively and proactively with teams within or outside Temenos. </li><li>Challenge&nbsp;yourself to be ambitious and achieve your individual as well as the company targets. </li></ul> &nbsp;SOME OF OUR BENEFITS include:<ul><li>Maternity leave:&nbsp;Transition back with 3 days per week in the first month and 4 days per week in the second month </li><li>Civil Partnership:&nbsp;1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership </li><li>Family care:&nbsp;4 weeks of paid family care leave </li><li>Recharge days:&nbsp;4 days per year to use when you need to physically or mentally needed to recharge </li><li>Study leave:&nbsp;2 weeks of paid leave each year for study or personal development&nbsp;</li></ul>

Business Assistant to CIO

We are seeking an experienced and results-driven Senior IT Project Manager to lead complex IT projects from initiation through delivery. The ideal candidate will have a strong technical background, excellent leadership skills, and a proven track record of managing cross-functional teams in a fast-paced environment. You will be responsible for planning, executing, and finalizing projects according to strict deadlines and within budget, while aligning with business goals.&nbsp;OPPORTUNITIESYou will<ul><li>Lead and manage the full project lifecycle of large-scale IT initiatives (e.g., infrastructure upgrades, software deployments, ERP implementations, cloud migrations) </li><li>Transferring customer requirements into new and existing IT processes and solution concepts and providing technical support with specialist departments and partners </li><li>Define project scope, goals, and deliverables that support business objectives in collaboration with stakeholders </li><li>Development of complex program and project plans incl. visualization of process flows </li><li>IT sourcing: creating business cases for “make or buy” decisions </li><li>Process and tool management, work planning &amp; tracking </li><li>Program and project controlling and reporting, project budget planning, staffing and controlling </li><li>Proactively identify and manage project risks, issues, and dependencies </li><li>Management of internal and, if necessary, external project participants and service providers </li><li>You will support the design of the IT strategy and the digital roadmap </li><li>Strong communications capabilities and ensure timely communication with stakeholders, including regular status reports and executive updates. </li><li>Track project performance using appropriate tools and techniques to analyze the successful completion of short and long-term goals. </li><li>Drive process improvement and project management best practices across the organization. </li><li>Mentor junior project managers and contribute to the development of PMO standards and practices. </li></ul>&nbsp;SKILLS<ul><li>You should have</li><li>Master's degree or diploma in (business) informatics or adequate professional training </li><li>8+ years of experience in managing IT programs and projects </li><li>Experience with consolidation and cloud projects </li><li>Interdisciplinary management experience (direct management experience desirable) </li><li>Experience in IT architecture, IT consulting and agile/hybrid project management </li><li>PM certification as PMI PMP (or other PM method) an advantage </li><li>In-depth business knowledge for the development of business cases, calculations and economic evaluations </li><li>If possible, experience in international companies and international projects </li><li>You are a strong communicator and have very good analytical and solution-oriented thinking skills as well as a confident manner in dealing with different stakeholders </li><li>You are curious about new areas of work and are willing to actively change and shape existing systems. </li><li>Strong analytical and problem-solving capabilities. </li><li>Fluent English </li></ul>&nbsp;&nbsp;VALUES<ul><li>Care&nbsp;about&nbsp;transforming the Banking landscape. </li><li>Commit&nbsp;to&nbsp;being part of an exciting culture and product evolving within the financial industry. </li><li>Collaborate&nbsp;effectively and proactively with teams within or outside Temenos. </li><li>Challenge&nbsp;yourself to be ambitious and achieve your individual as well as the company target&nbsp;</li></ul> &nbsp;SOME OF OUR BENEFITS include:<ul><li>Maternity leave:&nbsp;Transition back with 3 days per week in the first month and 4 days per week in the second month </li><li>Civil Partnership:&nbsp;1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership </li><li>Family care:&nbsp;4 weeks of paid family care leave </li><li>Recharge days:&nbsp;4 days per year to use when you need to physically or mentally needed to recharge </li><li>Study leave:&nbsp;2 weeks of paid leave each year for study or personal development&nbsp;</li></ul>

Senior Project Manager

We are looking for an experienced, confident, and results-driven finance professional to join the team as a Finance Lead (G&amp;A). In this role, you will work closely with the Financial Controller to oversee business control, financial planning, and performance analysis across selected HR and G&amp;A areas, ensuring strategic decision-making and overall financial health of the Company. This is a critical position requiring close collaboration with the Financial Controller Manager to deliver ongoing business modeling, financial analysis, reporting, budgeting, and forecasting. Beyond data collection, this role demands a deep understanding of financial trends, cost structures, and operational interdependencies to drive efficiency and enhance business performance. Additionally, the Finance Lead (G&amp;A) will be responsible for conducting a monthly P&amp;L review, covering actuals, forecasts, and budgets, while working closely with Senior leadership team to optimize financial decision-making. &nbsp;OPPORTUNITIESYou will conduct cost analysis against budget and forecasts, identifying trends, risks, and opportunitieswhile providing strategic recommendations.You will influence senior leadership team in a corporate global environment and contribute to theoverall financial health of the Company.You will drive automation, improve financial processes and modelling to enhance efficiency.You will ensure accurate and timely month-end closing by coordinating with Regional Managers, Statutory Group Financial Controllers, Country Accountants, AP and GL teams.You will act as a business partner for G&amp;A Senior Leadership, distributing monthly departmental reportsand supporting financial decision-making.You will upload forecasts in Oracle and ensure journal entries are completed on time.You will assist the Financial Controller with ad hoc financial analysis and reporting as required.You will collaborate with internal and external auditors to ensure compliance with financial regulationsand group policies.You will support the formulation of the Global OPEX and CAPEX Annual Budget and Monthly ActualsYou will manage and report on employee attrition and related costs, ensuring cost minimization upontermination.&nbsp;SKILLSStrong experience in an administrative or executive support role within financial services, fintech, ortechnology sectors.Strong proficiency in Microsoft Office Suite, project management tools, and communication platforms.Exceptional organizational and multitasking skills with high attention to detail.Ability to handle confidential information with discretion and professionalism.Strong written and verbal communication skills.Proactive, problem-solving mindset with the ability to work independently&nbsp;&nbsp;VALUESCare about providing an exceptional service to ExCo members.Commit to enhancing the Temenos reputation in the market.Collaborate with Senior Leaders within the organization and across the business.Challenge yourself to achieve your individual and company targets. &nbsp;SOME OF OUR BENEFITS include:Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second monthCivil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnershipFamily care: 4 weeks of paid family care leaveRecharge days: 4 days per year to use when you need to physically or mentally needed to rechargeStudy leave: 2 weeks of paid leave each year for study or personal development&nbsp;

Finance Lead (G&A)

You'll design, develop, and maintain RESTful APIs and n-tier applications using .NET C#. Your day-to-day will involve working with tools like Microsoft SQL, Azure Functions, Web API, and Azure Service Bus to create top-notch software that drives our products forward. If you’re passionate about building and enhancing tech solutions, keep reading!&nbsp;&nbsp;Day-to-day:&nbsp;<ul><li>Develop and maintain robust and scalable .NET applications using C#.&nbsp;</li><li>Implement and maintain RESTful APIs to support various client applications.&nbsp;</li><li>Work with n-tier architecture to ensure separation of concerns and scalability.&nbsp;</li><li>Assist in designing and optimizing Microsoft SQL databases, ensuring data integrity and performance.&nbsp;</li><li>Develop and manage Azure Functions for serverless computing and event-driven tasks.&nbsp;</li><li>Create and maintain Web APIs and Microservices to support frontend applications and external integrations.&nbsp;</li><li>Utilize messaging solutions such as Azure Service Bus or Event Grid for efficient service communication.&nbsp;</li><li>Collaborate with cross-functional teams to gather requirements, design solutions, and ensure successful implementation.&nbsp;</li><li>Write clean, maintainable, and well-documented code following best practices and coding standards.&nbsp;</li><li>Participate in code reviews and provide constructive feedback to peers.&nbsp;</li><li>Troubleshoot and resolve technical issues and performance bottlenecks.&nbsp;</li><li>Stay updated with the latest industry trends and technologies to continuously improve our solutions.&nbsp;</li></ul>&nbsp;Qualifications:&nbsp;<ul><li>Bachelor’s degree in computer science, Engineering, or related field (or equivalent experience).&nbsp;</li><li>Minimum 2 years (for mid-level), 5 (for senior level) of hands-on experience in .NET development with C#.&nbsp;</li><li>Solid experience with RESTful APIs and microservices architecture.&nbsp;</li><li>A good grasp of n-tier architecture design and implementation.&nbsp;</li><li>Proficiency in Microsoft SQL, including database design and optimization.&nbsp;</li><li>Familiarity with Azure Functions and cloud services.&nbsp;</li><li>Experience in developing and managing Web APIs.&nbsp;</li><li>Basic knowledge of message queuing technologies like Azure Service Bus.&nbsp;</li><li>Understanding of Agile/Scrum methodologies and best practices.&nbsp;</li><li>Strong problem-solving skills, attention to detail, and teamwork abilities.&nbsp;</li><li>The ability to juggle multiple tasks and work independently.&nbsp;</li></ul>&nbsp;Bonus points for:&nbsp;<ul><li>Experience with other cloud platforms, particularly Azure Cloud.&nbsp;</li><li>Knowledge of additional programming languages and frameworks.&nbsp;</li><li>Familiarity with DevOps practices and CI/CD pipelines.&nbsp;</li><li>Experience with containerization technologies like Docker and Kubernetes.&nbsp;</li></ul>&nbsp;Personal Profile:&nbsp;<ul><li>Positive mindset &amp; can-do attitude.&nbsp;</li><li>Ownership &amp; self-motivation.&nbsp;</li><li>Ability to multitask &amp; delivery on time adhoc tasks.&nbsp;</li><li>Customer centricity &amp; team spirit.&nbsp;</li><li>Excellent oral and written communication skills.&nbsp;</li><li>Excellent analytical and problem-solving ability.&nbsp;</li><li>IT Security &amp; risk awareness&nbsp;</li><li>Attention to detail.&nbsp;</li></ul>&nbsp;What we offer:&nbsp;<ul><li>Extensive training opportunities - on-demand and on-site options, webinars, seminars, and fully covered certifications&nbsp;</li><li>Partnership with multiple educational institutions across Greece for advanced education&nbsp;</li><li>Comprehensive Health Insurance that keeps you safe, with peace of mind and financial protection in times of need.&nbsp;</li><li>Pension Scheme to secure your financial future and ensure you can plan confidently for the years ahead.&nbsp;</li><li>Well-being and work-life balance, including extra days off and support for working parents.&nbsp;</li><li>One-time budget for home-office equipment to make your work-from-home comfortable.&nbsp;</li><li>Recognition and rewards for excellence, including bonuses and salary increases based on your contribution throughout the year.&nbsp;</li><li>Monthly meal allowance that can be used at supermarkets and cafeterias, including our own offices' cafeteria.&nbsp;</li><li>Recently renovated offices, central location, with easy access</li></ul>

Software Engineer .Net

<ul><li>Responsible for the lifecycle of the assigned platform(s)<ul><li>Research for the technologies, tools and technical solutions that are most suited for the development and improvement of our platform applications</li><li>Participate and apply best practices on the research, development, testing, deployment and monitoring phases of the lifecycle of the applications&nbsp;</li></ul></li></ul><ul><li>Responsible for the orderly operation of the assigned platforms, their related initiatives and projects, and for communications between the internal teams and the platform vendors</li></ul><ul><li>Responsible for assigned platform tasks:<ul><li>Compiling operations SLAs and performance KPls</li><li>Performing capacity planning when needed</li><li>Ensuring that high availability is achieved and maintained for the related platforms</li><li>Compiling the necessary scenarios and performing the related unit tests in order to ensure that all application changes work as intended and do not introduce regressions</li><li>Managing platform related deployments</li><li>Troubleshooting applications and infrastructure resources and devising the necessary fixes along with the application vendors</li><li>Managing the daily operations of the platforms</li><li>Providing and enriching platform technical documentation</li><li>Acting as an intermediate between technology partners and vendors</li></ul></li></ul><ul><li>Horizontal peers<ul><li>Cooperates with other colleagues on issues and processes that require cross-functional collaboration</li></ul></li></ul><ul><li>Projects<ul><li>Participates in projects as a team member or leads projects as an accountable owner, contributing time, skills and &nbsp;knowledge</li></ul></li></ul>

ASSISTANT PLATFORM OWNER

Join our dynamic team as the COO, where you will lead and oversee all operational aspects of new customer onboarding end-to-end, manage customer lifetime support processes, Merchant Risk, and other Acquirers' service provisioning—while maintaining data confidentiality, driving operational excellence by reducing costs and effort required to deliver services, and undertaking initiatives to support these objectives.&nbsp;Day-to-Day Responsibilities<ul><li>Oversee Merchant Onboarding operations, end-to-end from digital or physical channels up to physical or digital product delivery.</li><li>Manage the supply chain operations in terms of optimum quantities, short-term future needs and anticipated support volume needs. Develop and execute&nbsp; strategies to safeguard uninterrupted provision of services even at times where demand exceeds capacity.</li><li>Budget and execute in line with Group guidance.</li><li>Oversee the Support operations teams, dealing with 1st and 2nd level support for customers, as well as 2nd level technical support for products and Customer Complaints.</li><li>Oversee the 1st Line of Defense (1st LOD) operations and Dispute management teams.</li><li>Segregate and safeguard other Acquirers' business for services that are provided by Cardlink, by applying nessesary policies.</li><li>Optimize costs, improve service quality, apply cutting edge technologies including and not limited to A.I. tools to every possible aspect of operations to minimize standardized activities where manual interventions are required today.</li><li>Manage sub-contractor relationships including and not limited to Agreement scoping, SLA performances and ever-demanding cost reductions with the use of new technologies and methods.</li><li>Manage and monitor KPIs for customer application processing, risk assessment performance, call center and digital support services provisioning and customer satisfaction ratings.</li><li>Take key part in projects surrounding legacy system replacements or migrations to Worldline Group for systems used by Operations.</li></ul>&nbsp;&nbsp;Who Are We Looking ForWe look for big thinkers. People who can drive positive change, step up, and show what’s next—people with passion, a can-do attitude, and a hunger to learn and grow. In practice this means:<ul><li>Proven 8+ years of senior leadership experience in acceptance, acquiring, or financial services sectors.</li><li>Track record of scaling high-volume operations efficiently within demanding environments.</li><li>Strong familiarity with new technologies, such as automation, system integrations, and AI tools.</li><li>Demonstrated ability to lead cross-functional teams, manage complex projects, and influence stakeholders.</li><li>Excellent problem-solving skills, strategic thinking, and capability to foster a culture of continuous improvement.</li><li>Experience managing budgets, SLAs, and vendor relationships in a fast-paced environment.</li><li>Ability to adapt quickly, thrive under pressure, and drive change within a dynamic organization.</li></ul>&nbsp;Shape the evolution.We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, a can-do attitude, and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real societal impact. With our empowering culture, innovative technology, and extensive training programs, we help you accelerate your career wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that’s yours to own.Learn more about life at Worldline at&nbsp;<a target="_new" rel="noopener noreferrer nofollow" href="https://jobs.worldline.com/">jobs.worldline.com</a>.We are proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy and related conditions), sexual orientation, gender identity, age, disability status, or any other legally protected characteristic.

COO Worldline

PLATFORM OWNER

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